Reviews of Grace Funeral Home (Mortuary)

Matthew Van Drimmelen

The staff at Grace Funeral Home are amazing. Emily did an awesome job guiding us through the trying process, and helping to get everything just right for our mother. We recommend them to everyone!

First Name Last name

I ordered flowers for a dear friend of mine whose funeral I was sadly unable to attend. The flowers were, at the very least, just as beautiful as in the picture on their website. Thank you for making this time a little bit easier!

Lish IsSecretlyAWizard

Lori and Kathy both did an excellent job in explaining all the information on my mother's cremation. I didn't have many questions because they had thoroughly explained everything in good detail and Lori was able to help us with a discount

kane gonzales

My grandpa was laid to rest on Saturday 6/12. I traveled from Houston and was very surprised to witness such poor customer service. Let me start by saying this, my mother who lost her father traveled to arrive an hour early to see and spend her time alone with her father prior to other guests arriving only to rudely be denied the request. Even if it wasn’t a possibility, you shouldn’t ever be rude to the client especially during a time like this when so many emotions are going on with a loved ones passing. His picture was kept behind a shelf even after it was expected to be put out during his viewing. Just so many things that should have been done properly. The woman who greeted me was a Hispanic wearing a yellow top with gray hair. It’s a shame I remember what she was wearing but that’s how rude this woman was! I arrived with my husband and kids and signed the guest book and turned to her to ask where the entrance was to see my grandpa, she had a very smart mouth and asked who I was and what for and I answered back in the same tone and she said “oh I didn’t even see you walk in”… we had a Hispanic funeral which can sometime feel like a family reunion when we haven’t seen each-other in such a long time and as I walked in and out to take a break from the chapel, I could here the women gossiping rudely about my family and how unorganized we were and how they couldn’t believe we were doing the Rosario last minute. I heard it all! I heard about the part time workers and full time workers and their disagreements and who was in charge of what. Once we went to the other area for food and drinks, as we walked back inside the main entrance an overweight woman with tattoos said, “do you know when y’all are gonna be done? Is everyone leaving?” My mom answered, “oh are we supposed to be finished?” And she responded, “we need to know so we can clean up.” From my experience, and coming from someone who was in the medical field 10 years and highly professional jobs here in the city- this place is no good! No sympathy or compassion for their job field. And no respect for our family or my grandpa. To be honest, we would have preferred another funeral home especially after reading these comments. My review is honest and I speak for a lot of my family members. We asked for a revision on my grandpa’s website obituary and after she stated it would be revised, it never was. I would not recommend this funeral home. And I will be passing along this here in Houston, Katy area as well. I hope you all feel good about yourselves and the authorities you feel you have working there when your concerns should be the family grieving their loss. If it’s about the money, you were paid in a timely manner and you should have performed with professionalism and without the attitude- even if you don’t like your job from the gossip we all had to hear about.

Bojan Teodosijevic (Bible Illustrated)

Grace Funeral Home staff did wonderful job. I especially would like to thank Emily and Kathy for their help to the family.

Juan Jose Chico

So glad I chose grace funeral home when my mother passed. Lori butler was so polite and helpful she made the process so easy for me ..and Kathy mills with the aftercare was also very helpful and nice she really went through everything I needed to know I appreciate it Thanks Melissa Innocenti

Helena Edgley

Grace Funeral Home did a wonderful job assisting our family when my father passed away. Charla, Kathy and Buddy and the staff deserve recognition for their efforts. Thank you.

Trevino

Thank you to Director Lori, Teresa, and many others, who helped make my brother’s passing just a bit easier. From set up to the lowering of the coffin, their seamless attention to detail and keeping us all on track cannot be understated. The wake was beautifully set up and the grave side service was executed perfectly. The package that was purchased included a blanket that was magnificently designed and we were given crucifixes to commemorate and honor the life of my brother. I was able to compile a Spotify list of my own and with collaboration from the other siblings and my husband. The unexpected up lighting over the casket provided a great comfort and a homey atmosphere along with the music. We went over the time but we’re not pressured in anyway to hurry up. Thank you for all that you do. Being there at the end of life is an integral part of any community. Thank you for a job well done!

IndoSmoke151 FREE

From working in the funeral business what most families dont know is that this this funeral home has pending law suits against it from families who have been done wrong by this funeral home. They arent publicly allowed to speak on it because of the settlements. The owner is allegedly very crooked and careless and cant keep his employees long.

IPG AP

We would like thank everyone at Grace for being so kind and helping us through our difficult times and making it all go easy Bless y’all from our family Kenny and Melissa Spann

Matthew Bomersbach

Great people and great service. Grace has handled funerals for my brother and mother in law. Each time they have been very accommodating and compassionate. I highly recommend all the great folks at Grace. They will definitely be handling all of our future needs.

Laurie Salinas

I have only known the owners for just over a year but I have to say they are some of the most genuine people I have ever met. I heard him talking to one of his employees and told them to go above and beyond to help a family. I am just really impressed with every aspect of this funeral home. They are so professional and caring in the time of need. One of the services that Grace offers is an aftercare service where they help families apply for benefits and wrap up all the paperwork etc that comes after a death. Most families take 6 months or more to take care of these issues but they can get it wrapped up in a week or two. It is really amazing. They don't even charge for the service! It just shows that they still know how to treat people. Every person who works there is truly caring and kind.

Courtney Zapata

Teamwork, problem-solving, and communication that Grace Funeral Home presented during the process of my fathers passing really helped me in putting my father to rest with dignity and respect that he deserved. As I was the one whose shoulders had to carry these responsibilities, I was able to meet those responsibilities to my father and grieve side-by-side due to how smoothly and easily Grace made this whole process for me. Step-by-step they were there for me to easily make decisions and presented different options that I could choose from that really put to rest any anxiety and unsureness that one could have.

David Villarreal

Poor customer service.

Bill Innocenti

When my father passed away, Emily was the one that walked us through the whole process. She was very friendly, patient, and knowledgeable with setting everything up. Everything, in my opinion was perfect and well executed. Then Tonya with Full-Circle Aftercare was also friendly, patient, and very informative. She walked me through the steps I needed to take to get my father's estate in order. Both ladies showed sympathy and professionalism in the time of our loss and I will forever be grateful.

Tanya Alabsawi

Wow. First the funeral director.Is in trouble. " cut and dry"" " 2nd. Closed casket. Family said open casket. But it remained closed. Then gave wrong ashes to family. negligence. Grace will settle. They admitted their guilt. Y'all need to protest. On side walk. I'm an x Funeral Director. We need to start picking on sidewalk. I know this director. He's prejudice. He just wants the money. LETS BOYCOTT. HE IS SORRY AND HIS STAFF TOO. DONT GO HERE. .

Felipe Veliz

They managed to make an already difficult time much worse. Terrible communication; they do not respond to emails or calls in a timely manner, and the various staff members do not coordinate among themselves so there is duplication and delay. They do not listen to or respect the wishes of their clients AT ALL! If it were possible to leave zero stars, I would!

Amado Gonzales

The staff at Grace Funeral were very helpful and understanding. Lori Butler went above and beyond to help out our family in our time of need.

Beatrice Dickinson

Grace Funeral has made this experience very easy for us to handle and helped us in everywhere possible.

gustavo munoz

We recently lost our father and from what we experienced from the staff members which were all ladies was amazing. They went above and beyond to accommodate our entire family in our time of sorrow .

Maria Mata

Just sad......cant wait for yall yo go out of business after what yall did to that poor family! Covering up your mistake is turning out to worse than cremating her remains. Dont patronize this horrible excuse for a funeral home!!

Jeff Willeford

On behalf of the Santiago Rodriguez, our 98 year old WW2 Vet, purple heart recipient we would like to extend our most sincere appreciation and thanks to Grace Funeral Home and their wonderful staff, Ms. Lori, Kelly and the rest of the staff that I've forgotten their names (sorry) We went through a horrible ordeal having lost our grandfather to Covid and then having add insult to injury the home we had arrangements with backed down on the contral at the end, but Grace Funeral stepped in and took over as originally intended and they provided a 100% relief to our pain and sorrow. Their professionalism and understanding during our time of pain was just... there are no words to describe our gratitude Thank you all, be blessed, be safe and continue with the excellent service Sincerely yours Juan Jose Chico & Family USN Hospital Corpsman 3rd Class Field Combat Medic Advanced EMT

Melissa Blazek

I want to thank Lori Butler who did an outstanding job helping me and my family with my father's service. She was patient and compassionate with me throughout the entire process. We really appreciate her help and the service was very nice. I also want to thank Nikki Schmutz with Full CircleCare as she helped me identify key information and documentation I will need to resolve with my father's estate. She was also patient and provided many answers to my questions, as well as provided some valuable information for me to consider. Thank you again to both Lori and Nikki.

Melissa Spann

Worst place to die. People are rude with their fake slick appearance is all the ambience of being sent on your way out at a used car lot. If I could give them less than one star I would my only comfort is knowing that I will see them soon in hell.

Joe Mama

Marcellus did an amazing job. Thank you for being patient and understanding.