Reviews of Pine Hills Cemetery and Funeral Centre (Mortuary)

Elizabeth T.

Nice place to have my relatives buried in a convenient location. Very big and looks pretty like a park instead of a graveyard. I just wish your visiting hours were open longer

Miss Enna

My mother and father and grandfather are buried here. Since my mother died in 2016, I’ve been coming here more regularly. However, I am visiting less and less because almost every time I come here, the items I’ve put on my parents’ gravesite is gone or damaged. Here I sit in the car on Christmas Day once again disappointed because the shepherd’s hook I put there that was wrapped in a flower vine is just on the ground, broken as if it had been mistakenly run over. There are tractor tracks all over the place which I can understand because it seems like there are some fresh graves around. The whole area is a mess though. Guess that’s partially due to the ground...but I’ve never seen it this bad. The flower vine was off the shepherds Hook though. Not sure who frequents this place and does this; removes things. Not sure how diligent the grounds staff are either. I’m not entirely sure they care. Office staff have been great though. I guess they are used to complaints of things gone missing. Here’s the thing: I abide by the regulations when it comes to items being put out in the section I’m talking about. I was willing to pay to have extra lawn care and a little flower garden but for some reason, that was discontinued. Why do some people never have their stuff missing? Why are some people allowed to have extras in the same section and I’m not? I’m so frustrated. It’s upsetting to come here and see things a mess or stolen. I wish I could put a camera here but I’m told I can’t because of privacy issues. I wish I could afford to exhume my parents and have them put into a secure crypt here or somewhere else. I’m so sick of this! So here I am on Christmas Day, looking at an extremely messy gravesite with muddy deep tracks all over the place and with the shepherds hook on it’s side. Why even bother putting anything here? Why even bother coming here anymore? I end up more upset than I do having a peaceful experience. So I have mixed reviews about this place. I understand some things are not in managements control. But I what I don’t understand is why special paid for gardens aren’t allowed. I also don’t understand why some people get special allowances.

C Francis

Feeling of peace.

何超

Great!!!

Anna-Maria E. Kuipers

The place is beautiful and clean and bright. It has a calming effect on one when you walk in.

Shaarujon Vijayakumar

Very understanding and helpful, try to accommodate all your requests and needs and give you proper information and updates

leobai

we are flower delivery service provider, we delivered a sympathy flowers to this funeral home and the customers said they never saw it. we called the funeral home, they said if there was a flower, their staff would take to the funeral service. they even didn' t ask for details. they were just rude. there flower room is a garage, used flowers are mixed with the new ones. but they never thought they coudl make a mistake. not a nice place for funeral, not nice people.

Mark Fox

Great place to work with when the need arises. Dying is very expensive here though.

Tim G.

Visitation center is bright, airy and modern.

Bo W

张国焘墓 Zhang Guo Tao was laid to rest at here. He was a founding member and important leader of Chinese Communist Party. 简单的地方，可以走一下，再翻翻书。Detail address: Section 5, Lot 2263, Pine Hills Cemetery, 625 Birchmount road, Scarborough. Ontario, Canada

Jiaqing Pan (Canada 家庆)

(Translated) The transportation is convenient and the environment is quiet. Mr. Zhang Guotao, one of the founders of the Chinese Communist Party, is buried here. (Original) 交通便利，环境幽静。中共创始人之一的张国焘先生安葬于此。

Alvin Pasoquin

The late Filipino-Canadian singer songwriter and actor Rodel Belvis Naval(1953-1995) buried there. ????????????????????????????????????????

SHR

Nice place

Vincent Mitchell

This is where my grandmother is buried and I will be buried here too.

Jessica Chiu

I had good experience until last month. My Uncle was rested here more than 40 years ago. I use to visit frequently with my cousins whenever they come from US which was almost every year. About 13 years ago I lost my husband and he is rested here too. My Father in law who passed away in 2017 is also rested here. We visit twice a year. I planted two dwarf Alberta Spruce about 3 years ago at my husband's plot and also at my father in laws. My brother in law visited when the cemetery reopened after the lockdown in May and he visited both the graves. And he said the plants were all there. But when my kids and I visited in June we were very upset to see my Alberta Spruce was not there. On one spot seems like cement was pour where the plant use to be. I emailed Pine Hill cemetery and the reception Pearl was very nice and helpful and said will look into this. I was told that the plants were planted outside the lot line. I asked them to mark it for me. I check and my plant were within the plot line so I do not understand why it was uprooted without my knowledge. They should have the courtesy to let us know before and not just have it uprooted. The ground manager said he will replant it but I was disappointed to see a small cedar scrub planted instead. I emailed again to ask why it was not replaced with the same original plant that I had...they said these are recommended by the property and it is easy to maintain whereas Alberta Spruce is harder to maintain. My uncle plot has two Alberta Spruce and doesn't even need maintaining or trimming. Really upset and disappointed with the property management. No consideration or respect for the loved ones that are laid to rest there.

Cassie Taylor

My grandmother is buried here

Shirley Chan

My sister in law is buried here

Kenny Li

Best care.

George Michael

As advertised.

Cameron Stewart (Cstew)

My grandfather was laid to rest here a few years ago and the service was phenomenal. This was the opposite the other day for the service that my grandmother received. The makeup on my grandmother was done terribly, it was almost disheartening and sad for whoever did that, it looks like they had no clue what they are doing! (One of my cousins works in the business and even noticed it first). The service was completely unorganized, they kept changing the times last minute when the service would take place from 11 am to noon and back to 11 "because the priest had other commitments and we have to rush the service" what kind of service is that when you pay a large sum of money? On top of that the staff were completely unprofessional and rude and kept trying to rush the service yet they provided no guide for everyone to follow. No rotational visits even though their website clearly states otherwise and there is a maximum of 50 people. Its completely disheartening that my grandmother received this level of service and had a lot of her friends and family not able to pay their respects because of all the switch ups and disorganization on Pine Hills part. Overall: Do not take your service here, do the service elsewhere and have the burial at the ground here. The level of service over the years has changed completely!

Christel Barton

Clean quit. . Can walk for hours in the trees

Cathy Bell

My Family plot is there, i pay my repects to my MoM and Poppa,s grave. It is quiet , peaceful there, plus the House near it is nice too. It,s a long way for me to come, but its worth it. A nice walk in the Fall weather!!!

Trevor Rodrigues

3 generations my grandparents

Christina Fulton

This is the cemetery where my mother was burrued 40 years ago and this location has been a pivotal service to that area and surrounding areas for more than 60 years and up and they have impeccable customer service and warmth for family and friends that visit the center and I would recommend this cemetery to anyone who might need the service if a cemetery in the future...

Kun

Peaceful.

RevMaria Arvanitidis

Surprises are a good thing and Like a box of chocolates you never know what you are going to get, unless you try them out. So why not take that chance !

thom cadeau

It is so peaceful here and there is beauty at every turn. A wonderful place to walk, collect your thoughts and reflect on life. My niece, when very young, once commented while passing by, that this is the place where all the dead people live. And I guess that's true. My grandmother and grandfather (on my mother's side), both of my parents, as well as my uncle (husband of my mother's sister) are all living here. One day I will join them.

Nightmare

Disgusting workers. You know my big brother died as a baby, and they ran over his grave with a lawn mower... Like are you kidding. We spent so much money for him. Like the workers are ignorant

Chaitravi K

Pretty

Daniel Tremblay

Awesome Butt everyone is MISSED PLACED or Displaced or Something

JT oDaO

We first went to the cemetery to look at a plot that was being sold privately. We ended up going inside to make sure it was legit. And that's when we met Cliff. Cliff was so amazing to deal with and not the least bit pushy. When he asked what the plot was being sold for, he gave us other options and we ended up purchasing through the cemetery. He took time to talk to us even though it wasn't the area he deals with. I also dealt with Tina. She also went over and above to help me with my purchase. The grounds themselves are beautiful Where they lose two points if not more is when you have to deal with Shia. She is a terrible employee who gives you attitude all the time. And good luck getting in touch with her by phone. She never returns phone calls so you end up having to go over in person. And when you do so that's when you get to experience her pathetic attitude. If it wasn't for her I would be giving the cemetery five stars. That's how much she affected the experience.

Mike Plourde

Helpful!

Patrick Lynch

Helpful staff, clean grounds

Martial Kosir

yeetaz yeetaz tyler et beataz

Karen Dickson

My husand in pine hills. And love it and good place.

Jen Lin

Cemetery is always muddy, it’s probably the most muddy-ist cemetery that I visit to. Workers also need to take care of the cemetery better.

Malik Sayuran

I live nearby, this is a safe transit

F Lin

We had a very good experience with Anissa at Pine Hills Funeral Centre. Our mom's simple but dignified funeral was in August and we decided to pull it together quickly. Anissa was kind, patient and thorough with our decisions as we had never organized one before. She met all of our wishes in a short period of time. Everything went as planned. We are very grateful for Anissa who made the experience add the least stress to our family as possible.

Michelle Rea

So many rules and charged $600 to bury a small box of ashes. They didn't allow anyone in to use the toilets, even though we all had masks. People came from Montreal for this! The response to my review from the Mount Pleasant Management team said their washrooms were closed due to health reasons. Another family member sent them an email about the same bathroom issue and their email response said the building must have been at capacity! There were no cars parked out front and now we're hearing 2 different stories...

Nancy M

There are real issues with litter in the ravines and fence line areas and entrance ways of this cemetery. They need to step up their litter pick up. or hire more staff to deal with it. Yes the public should not be littering however they do need to take some responsibilities for the clean up. The same litter is there for months. I find it disrespectful to the relatives of those buried there and the neighbourhood. I have a relative buried there and am not happy with how things often look. Please clean up!!

cheryl leonard

We just buried our uncle an hour ago and I cannot begin to describe how outraged I was at the lack of consideration that the workers had for my family. My 90 year old aunt who was burying her husband had to put up with outrageous, discourteous and generally classless outside workers who disassembled a shade tent a few feet away from her whilst she was waiting to see her husband buried. Not only that, another classless worker started to bang a shovel in order to remove the dirt from it while others slammed boards onto a truck. They raised her husband's coffin on a boom and left it to swing in the air while they brought in a backhoe to remove more dirt from the burial plot. Can you imagine how unnerving this scene was for my aunt? Not once did anyone think to explain to my aunt what was happening or to apologize for the noise and disruption they were causing. They should have had the wherewithal and common sense to have her sit in the limousine while this was taking place. And why wasn't the plot ready? Given the fact that my aunt was 90 years old, someone from the funeral home should have had the foresight to provide a chair of some sort for her. Everyone at the gravesite was mortified and dumbfounded at the absolutely senseless behaviour of the workers. Could they not have shown more respect for my uncle who served in WW II in order to give them all the benefits that they enjoy today? My husband and I initially thought that the cemetery was quite beautiful and that we might entertain being laid to rest there. The reception was very nice and the staff quite cordial but I could never recommend your place to anyone. Very distasteful experience for sure. Someone really needs to enroll your workers in a sensitivity course. Cheryl Leonard

Stella Bee

I typically never post anything but, feel this is more than warranted given the lack of respect that this cemetery and its employees have for our loved ones last resting place. I have loved ones resting at Pine Hills Cemetery for over 37 years. It is very disappointing that their employees who are 'supposed' to take care of the grounds have no respect for the artifacts, plants and other small memorial items that loved ones place for their family members that are resting at Pine Hills. I completely understand that there are rules and by-laws at the cemetery to keep it clean and presentable. I am totally supportive of this, however, this cemetery has no respect for the families who 'obey' the cemetery by-laws. I have met all the guidelines/by-laws and in their 'apparent' spring cleaning the grounds staff took EVERYTHING and threw it away like garbage. I had fresh potted flowers in the 'designated planting area in a non-breakable, non-corrosive flower vase adjacent to the memorial' as per Pine Hills By-laws Articles 6.0. In addition, I had a beautiful artificial flower arrangement that I had purchased just a week ago adjacent to the memorial in a plastic pot for Easter, just thrown away. These artificial flowers were not as the by-law states 'potted plants that have become unsightly that the will be disposed of by the Cemetery without notification'. I am at the cemetery visiting almost weekly and don't have anything unsightly on the plot nor violating any of the by-laws. Words cannot express how upsetting it is to visit your loved ones, and especially if you take care of your plot to have some heartless workers just clear pots, flower, small memorial items (that are ON your stone memorial) on your plot discarded like trash. I hope these people that work at this cemetery understand that there needs to be some humanity and sensitivity when they are cleaning the plots. Anyone visiting a plot at the cemetery can tell which plots are abandoned (where no one visits) and which ones the family members care for. I don't understand how the worker at this cemetery can't tell. The worst part of all of this, is to see other plots a mess, with dying plants, ugly 'things' hanging off trees, and these are not touched at all. It is evident that the workers that cleaned the section were my loved ones were did not care to respect the last resting place of our loved ones. There ought to be a revision of the present by-laws to include provisions which impose a duty on the cemetery and all employees to respect the resting place of our loved ones. This cemetery does not deserve a one star, it deserves a 'negative' rating if that were possible.

Ernie Llamoso

LOT OF SODIER GRAVES.BLACK 1's are new

greg Scherer

All nice frendly & helpfull. Need help for wheel chair design

Yeah Yeah Nein Nein

Our family already have a lot at PineHill cemetery, we decided to have the funeral service at Pinehill as well. Viola our funeral director assisted my family every step of the way in planning thru to the day of visitation/interment. She made us feel completely at ease, never pressure us and responded quickly to all our follow up correspondences. She was professional, courteous, every little details were taken care of which made our day so much easier. One of the ritual was burning some of my mother's clothes which Viola personally use a small propane torch to assist us. Thank you Viola and team to help make this day a memorable one for my family.

Zinovia Chrysanthopoulos

Nice location but the service is terrible... My brother past away in June and his temp wooden cross is still lying flat on the uncut grass... Complained 4 times and the cross is still not up!

Wendy Jennings

The staff was so helpful for the planning and funeral. They made my father's funeral very special. The minister and funeral director took so much stress away and everything was perfect. I was so impressed by everything. Wendy

paulette harper

My family has had experience there since 1940s I found them ,to me that 2012 when I lost my husband to a heart attack they were very accommodating so I give them 5 stars thankyou pine hills

Debby Lemieux

We just held our mother's service and burial at Pine Hills Cemetery in Scarborough. The funeral directors I worked with were amazing. Basically I was told from the beginning, whatever your thoughts are, we will look after. They gave us full reign of what we wanted to do for mom and helped us carry out each task. The cemetery side was just as co operative. We had the choice of staying for full coverage or leaving at any point up to it. We were not rushed and had music outside at the time of burial. Both sides made our emotional day a little easier for us.

Alan F

My mother recently passed away at home and all it took was a phone call to Pine Hills Cemetary (Mt. Pleasant Group of Cemetaries) to assist me with the process. The body removal service, Simple Alternative, is part of Mt. Pleasant Group and they were very considerate and respectful. During the process over the next several days, I spoke to Melissa over the phone. She was extremely kind, respectful and helpful. I met with Funeral Director Emerson JAIME. He also was very patient, kind, considerate, respectful, efficient and knowledgeable. He was detailed and explained everything to me in a clear way. On the day I picked up my mother’s ashes, my appointment was again with Emerson. My experience with Pine Hills Cemetary/Funeral Home could NOT have been any better during this difficult time of my mother’s passing and Covid restrictions.

Angeliki Kalivas

Great place Wish for longer visiting hours

Kevin Levin

almost got buried alive here bad place

Tema Teke

My sister was buried two days ago and the price for everything especially the casket was super jacked up by at lease 70%. Funeral homes should be compassionate

Hindershan Khanne

It is a very clean and quiet area

Lyn Bishop

This was such a loving caring home. The staff was very very nice to Mom and Dad. They were kind and gentle with us. Such a homely home, it took all the stress from our shoulders. Daughter of Daniel and Clarice Bishop???????????? The lady that was in charge of mom's funeral was unsurpassed In her kindness and goodness ???? It's the only place I trust.

Steve S.

This review is based on a recent issue with the property manager, and does not reflect The positive efforts of the staff prior to April 2021. I visited my families grave site last weekend to find my late mothers lantern and some silk flowers removed by the staff ! I was told when I inquired that if the glass was broken they usually just throw them out. This was not the case as the lantern was fully in tact. I was informed by the property manager Charlie Ireton the same. I had a recent photo of the site to prove it was neat and not broken. He didn't care.! Basically I was told they can remove what they want when they want without letting me know or anything. This is wrong! While other grave sites have several lanterns and decorations but were not affected. For religious reasons we had this here and now we are being denied that right. I read the bylaws and it didn't fall under the category of an item that should not have been there. They did nothing. So be warned, this could happen to you and your loved ones whenever the ground staff chooses to do so. I'm not done with this yet.

Helen Kostakis

Absolutely disgusting employees and work ethic at Pine Hills cemetery. It is astonishing how everything on a plot, which is evidently not garbage, such as pots, glass memorial stones and religious crosses are thrown out without any consideration. To throw out newly planted flowers for no apparent reason is not the way a cemetery ought to operate. Pine Hills must really reevaluate their processes and the work of their employees because this behaviour is utterly unacceptable and ought not be tolerated. One should think about putting anything at a grave site at this cemetery because chances are it will be thrown out. Disgusting. Absolutely disappointing. Pine Hills and the employees should be ashamed. The only reason they have received one star from this review is because there was no option to not give any stars.