Reviews of Résidences funéraires Collins Clarke MacGillivray White Funeral Homes (Mortuary)

FrankieP

I was unfortunate to lose both my parents in the past year and a half. And I used their services both times. They are the most caring and knowledgeable folks in the industry. First class and absolutely perfect. Communication with them is seem less. They were pro active and took care of all of our many details with ease and grace. If you have any doubts, rest assured. They will take very good care of your family. Thank you so very much!

Geoff Trimpol

A distinguished place to hold a funeral. Staff is very understanding and professional. Little touches, like purse sized tissue packs, coat racks, and all the modern amenities like a flat screen for showing videos of the beloved deceased combine to make for a peaceful send off. Parking lot is small, street parking close.

John Drummond

CCMW took great care of us from start to finish. My mother had preplanned her funeral 25 years ago and everything went off according to plan as best as could be expected under current COVID protocols.

Patricia Murphy

Our family was very pleased in the end with the services provided. We got off to a bit of a confusing start but it got straightened out once we asked for more help. Still waiting for our final invoice. All in all we were happy with the services especially during this challenging public health crisis.

Patrick Pearson

Very professional and efficiently handled considering all arrangements regarding the funeral and burial were handled online for the family from Alberta.

John A Wilcox

Outstanding customer service, personalized attention, and support by the entire staff.

Benoit Houle (Artur-V)

Very bad interaction with the receptionist. No professionalism. (02\04\2021)

Jamie Laudi

Good service . Nice place . Clean . Nice staff.

Monique Gendron

Very compassionate and caring staff. Excellent location for all your funeral needs.

Chris Ray

absolutely wonderful service and very accommodating. The women working here are so sweet and kind and offer as much support in a hard time and make the process so easy for you .

Patricia Calixte

(Translated) Collins-Clarke MacGilliveray Funeral Home mentored and assisted us through this process. The manager (Fanny) was fantastic all round, as well as Lydia on the day of the funeral. Thank you for facilitating this extremely difficult time. Impeccable service. (Original) Le salon funéraire Collins-Clarke MacGilliveray nous a encadré et aidé tout au long de ce processus. La directrice (Fanny) était fantastique sur toute la ligne, ainsi que Lydia le jour des funérailles. Merci d'avoir faciliter cette période extrêmement difficile. Service impeccable.

Lucie Lafrance

My experience with Collins Clarks MacGillivray White Funeral Home has been an exceptional experience- The staff was professional and sympathetic. They notified the pertinent authorities of my loved one's passing. All the paperwork was done within the deadlines and it was a most appreciated service to be relieved of this task in time of mourning. I highly recommend their services.

Cindy F

I had never planned a funeral before needing to do so for my Dad. The team at Collins Clarke were wonderful. I never expected to meet the undertaker, Luc, but had the chance to see my dad in the days leading to the service to talk about how he would have wanted to look. Luc was so sincere and compassionate, and so generous with his time. We even met again the morning of the service to make final adjustments. Luc heard every word and my dad would have been happy. The team in Pointe Claire went out of their way to accommodate multiple special requests, from allowing my father's cushion of flowers to come from the wonderful florist Atelier Carmel, to arranging quarantine waivers for covid negative attendees from the USA, to the very thoughtful coordination by the funeral director at the burial which made a very difficult moment a really beautiful one... and lastly I completely did not expect Collins Clarke to file paperwork for things like the government pensions and survivors benefits but this was a sincere weight off our shoulders. And the cost was less than I expected it would be overall. I was very touched and genuinely impressed by the thoughtfulness of Collins Clarke MacGillivray White and Dignité.

Philip Butcher

Kind, thoughtful, thorough and professional, and reasonably priced. Would highly recommend.

JoAnn Kosinsky

It was very nice to work with someone so empathetic in my time of grief. Everything was done with patience and compation.

Linda Carter

Amazing staff— extremely sympathetic and empathetic. I emailed my representative, Ariane Menard, serval times in two weeks and she always replied promptly and with professionalism. Never once did she make me feel like my constant revisions to my father’s file were a pain to her. They even arranged a viewing of my father’s body so my sister, who lives abroad, could video chat to say goodbye since she never had a chance to. The night of the visitation — a Saturday— we had only three guests. Before they arrived, we had a lovely chat with the two ladies working reception. Nerlyne even wrote us a small note she stuck in with my father’s things which made my mom and I smile when we got home after a long, taxing day. I know death is inevitable and scary, but I have confidence that my mother’s and my own after-death care will be nothing but respectful and dignified. I highly recommend Collin’s Clarke MacGillvary White funeral home. Their Pointe-Claire location is top notch.

Daina Leimanis

Very kind, empathetic, patient and willing to work with our families specific needs. It was such a difficult and stressful time and the quality of the staff helped make the experience as pleasant as possible.

Ingrid Eyrauch

Always a very friendly staff! And quick service.

Bob Taylor

We had a positive experience in working with this funeral home. Staff were kind and professional.

Janet Tekenos

During these difficult times of the Covidvirus and social distancing, the process of dealing with my mother's death and cremation was a little strange. I never realized how important it was to talk to someone face to face during this emotional endeavor. Though the initial process was done over the phone, I was treated with kindness and efficiency through it all.

Dave Rob

It was a dignified are heartfelt experience for all of us and all our family and friends. Do not hesitate to use their services.

John Jensen

They helped me out with my sister's funeral in a timely manner. They listened to my concerns and helped where they could. All in all a positive experience during a dark moment. My express thanks goes to Veronika for her help and support.

Maureen Godfrey

August 24, 2019 We are writing to express our appreciation for Ms. Veronika Ismailova, a family counsellor in the employ of Collins Clarke MacGillivray White at the Sherbrooke St offices in Montreal. The family of the late Mary Mosend Mullally would like to acknowledge the very impressive way that Ms. Ismailova carried out her responsibilities as your employee. Ms. Ismailova is a consummate professional. She consistently gave us a significant amount of time and attention during an emotionally draining experience. She was patient, very understanding and knowledgeable, reliable and reassuring as she dealt with our needs on many levels. She was extremely generous in making herself available for our questions and in anticipating concerns. We knew that we were in competent hands from the outset which became even more apparent as time passed. She is attentive to detail; she is an astute listener; she explains procedures in a factual, unrushed way. Ms. Ismailova demonstrated sound judgment and impressive communication skills in dealing with difficult situations wherein she showed respect and consideration for all involved. My husband and I believe that Collins Clarke MacGillivray White is very fortunate to have Ms. Ismailova serving the families of the recently deceased. She is an exceptional person. We have great respect and high regard for the quality of the way in which she worked with us, cared for us and gave us support. With sincere thanks, Maureen (Mullally) and Wayne Godfrey

pierre rousseau

This is to let you know at Collins Clarke that I was totally satisfied by the service provided by your firm. I specially appreciated the services provided by your representative Mr Emile Langevin who demonstrated a unique listening ability, as well as the clarity demonstration and of his expressions. Thank you. Pierre Rousseau

Dukster1963

I only wish I could say the same glowing review as previous reviews...but this place couldn't have behaved worse for my family and I when my father passed away last year. The young girl that we dealt with was totally indifferent, cold and uncaring. For a funeral home , dealing with grieving family they chose the worse possible person. this place has been around for many years and I think they have lost their way. I have waited a year to right this review only because I have witnessed with the recent passing of my father-in-law how grieving families should be treated. Obviously, with other glowing reviews before me...people will wonder what went wrong in my case?...I wonder that also. Because now they have left me with sad memories and my lasting words are to apologize to my deceased father for not picking the right funeral home. I would never recommend this place!

Sebastien Toledo

(Translated) All the Family of Isabel Arcila, would like to underline the extraordinary support of all the staff of the Funeral Home Collins Clarke Macgillvray manifested at the funeral of Nicolasa Gordillo, 3 Dec 2019. We thank you from the heart of your warm attention as well than the great professionalism of your team. (Original) Toute la Famille d'Isabel Arcila, tient a souligner l'extraordinaire soutient de tout le personnel de la Résidence funéraires Collins Clarke Macgillvray manifesté lors des funérailles de Nicolasa Gordillo, le 3 Dec 2019. Nous vous remercions fond du cœur de votre attention chaleureuse ainsi que du grand professionnalisme de votre équipe.

Ernie Hartling

The team at Collins Clark were amazing. We were dealing with a unique situation where we had a tight timeline for flights to take our late brother home for his final resting place. The accommodated and met our request happily. They were able to educate me on what to expect when travelling with remains and explained the process perfectly. Thanks for all you did.

Steven Cassin

This funeral home has left us nothing but disappointed (that’s putting it very politely). Sadly I’ve planned funerals for both my parents here. The latest dealing is just simply to be compared to a bad car dealership experience with very good sales people boasting about service but terrible after-sales. I have been trying tirelessly to get some feedback regarding the order of 2 lockets for my mother’s two grandchildren. Since Feb 2 a series of emails and calls have been sent requesting follow-ups. I visited the location of a Sunday Feb 12 and the doors we closed. I then escalated my request for feedback to the funeral home director with high hopes to get some form of feedback. Two emails later (first sent Feb 19th), one in person visit (Feb 21st) leaving my contact information for the director to contact me and 4 days later, to no surprise, still no feedback. I don't even blame the first person, at this point I understand its due to poor management. If the director doesn't make the time for a client why would his staff. Poor leadership produces a poor work culture. Their website and on-hold voice sales pitch talks about their service, attention and 100% quality values. All lies and needs to be changed, they have demonstrated nothing but disrespect for my family for their lack of being able to 2 minutes out their very busy day to send me a reply. I would not recommend anyone use this facility. This is a difficult time for our family and now we are even more frustrated by their lack of respect to not even find a small moment to get back to us. I can assure you we will no longer recommend this facility to friends but I can further ensure that this will be the last time they receive a penny from the Cassin, Esposito and Canci families. Congratulations on all the business you just lost.

Serge Wright

Ann-Frédérique Martel was the counsellor who took care of my mother's funeral arrangements and I could not have had a more caring, understanding and capable person. She was absolutely amazing in all facets of the job. I felt completely at ease and during a loss of a family member, that is a difficult feeling to obtain. I can not speak highly enough of all the work, effort and help she offered. Simply amazing.