Reviews of Highland Funeral Home - Scarborough Chapel (Mortuary)

Dennis Minhas

As a crematorium operator, I was extremely impressed with the staff and their compassion. The facility is very clean and tidy and retort was clean when we had service. Paperwork, along with tags matched as well. Keep up the good work.

Samantha Johnson

The staff at Highland Funeral Home Scarborough Chapel provided my family with exceptional service. I want to give a special thanks to Andrea for all her assistance and support as she made one of worst times in our lives more bearable. The facility itself is clean, easily accessible and beautiful. I would highly recommend them.

pina casto

Jason Meyer and his team made the process of my mom's final wishes of her resting arrangements seamless and organized. Jason continously kept me updated and followed up accordingly. The aftercare with Eric Sibley was not expected and was so very helpful in assisting with the completion of documents to the government etc. My family and I are so very thankful for the professional care provided by Highland during this difficult time.

Sean “Irish” Lethbridge

Please don't ever use these people for you're arrangements for you're loved ones my father just passed away he had already paid for everything in full before his death through them i went to take care of the cremation they wanted to charge me the same as what he already paid so they tried to double charge there crooks they don't even take advantage o the dead they take advantage of living horrible place

Andrew K. Tran

Highland Funeral Home has taken care of my Grandmother's passing recently. Jason and his team (Jenny, Stanley, and Eric) has been very professional and helpful to our family. They've went beyond our expectations for the arrangements that were made, and accommodated our cultural needs very well. Overall, we've had a great experience here and I highly recommend Highland Funeral Home - Scarborough Chapel to anyone that needs to make arrangements for a passing.

Maria Geraldini

Thank you for everything your patience your kindness and excellent service during this time

Rochelle Fraser-Christopher

Staff were very helpful and professional. Richard explain all necessary information clearly and showed great empathy to my family's grief. All requests were completed in a timely fashion. I highly recommend using this location! Thank you all your care in laying my Mother to rest.

Winnie Yuen-Wing Hui

Thanks for excellance service for my grandma funeral . All staffs are very professional and helpful.

Leo O

(Translated) Okay (Original) 还行

Alexander Hill

This weekend was the visitation service and subsequent funeral service for my grandmother. Because of the pandemic, I was unable to make it to the service and so I was looking forward to the next best thing, which was an online service hosted by the Highland Funeral home through Live Memorial Services. However there were technical difficulties with the stream in switching over to the live feed over each of the days of services (two days for visitation and the funeral service). Waiting to attend the visitation and the funeral service, we had a waiting screen greet us, saying that the stream will start at the beginning of the event, even though at times we were almost halfway through the service. I had to call multiple times to try and sort it out. I missed the live stream of my grandmother's funeral service because of this. I know these are unprecedented circumstances, but these events mean a great deal to a lot of people, so I am incredibly disappointed that even after the first day of difficulties, there were still issues on the final day of services at perhaps the most important one.

Bruce W. Louis

Good place, friendly staff. But they need to make sure you fact check information the information they provide.

Eric Siu

Very good service

Simon Lo

(Translated) I sincerely thank Miss Jenny and her team of Highland Funeral Home Scarborough Chapel for their assistance and support when I lost my dear mother. At the same time, they also provided the best service and arrangement during my mother’s farewell ceremony and final journey. Mother can go to the land and rest smoothly in a serious and calm atmosphere. Jenny, thank you again for your help and tirelessly answering all the questions of my family and me. (Original) 本人誠意感謝Highland Funeral Home Scarborough Chapel 的 Jenny 小姐及其團隊在我痛失親愛的母親時所給的協助及支持, 同時他們在母親的告別式及最後旅程中亦提供了最好的服務及安排使母親可以在一個嚴肅及平靜氣氛下順利的入土安息. Jenny, 再次感謝妳的幫忙及不厭其煩的解答我及家人的所有問題.

Roy M

This location along with their staff deserve more than 5 stars. You guys out did yourself with my grandma’s funeral. Also taking care of all the logistics to have her sent overseas to be buried. You’ve made a difficult time easy to deal with and I appreciate that. Thank you.

Mary K

Great service & staff! Clean facility and amazing staff who wear their heart on their sleeve. Great work and thank you for making us feel at ease.

Chris Whiting

Absolutly outstanding in one of the worst momments of your life, when a parent dies. Attention to detail and an overall concern for you and your families wishes and well-being is undenied.

LIN Yang

I stepped into the location with nervousness and with mourning.I never met the situation and did not know what to do, where to start. One of their staffs, Jenny Leung introduced me info, different furneral plans and some additional info. Everything went smooth. Jenny replied my message quick and is very considerate, and their services are great. Thank you.

Keagan Alexander

I didn't enjoy it. But the staff were ok, they understood our grieving and comforted us in our times.

Gloria Dafoe

I had my husband's funeral services done at this location on March 7th and 8th, 2020. He passed away on February 27th, 2020. I was so happy with the outcome of everything and how wonderful the staff was. I would highly recommend the Highland Funeral Home to anyone. Thank you to the staff so much for their kindness and support on a very difficult day.

George Takios

Thank you to all the staff involved in my uncles funeral. If I could rate them higher I would. From the kindness show by each and every staff member to the most minute details during the visitation and service, you went above and beyond. Thank you!

Roy Ratnavel

Exceptional customer service and beautiful facility. More importantly the staff show so much empathy to the grieving family and respect to the deceased.

Danny Rego

Highland Funeral Home – Scarborough Chapel Is the state-of-the-art funeral home. There is no one size fits all event. There is ease and convenience of comprehensive planning, comforting amenities and a caring, licensed staff who offer meaningful solutions to your specific needs of faith, taste and budget. Highland Funeral Home – Scarborough Chapel ensures your arrangements are beautifully customized to honour the life, and provide the greatest comfort to loved ones. You can feel confident putting your trust in their compassionate professionals, whether planning ahead or at a time of need. One such recent experience was my interaction and experience with the Funeral Director Ms. Sara Nyberg. She was very professional, helpful in making arrangements for my sister’s cremation remains and selecting the URN. Thank you, Sara. Keep up the good work. Thanks, Mario Rego Scarborough

Maria Baldari

Thank you Highland for making our experience very comfortable. Jason and his team were kind and caring. Everything went smoothly and we did not have to worry about anything. We would definitely recommend Highland for excellent service, professionalism and attention to details.

Avril Playfair

I would like to take this opportunity to thank Amy Foster and her team for the excellent service they provided for my mother. Amy showed empathy, compassion and the ability to just listen. I was very pleased with the support they provided. And special thanks to Ricardo for his help .

Wendy Hinkle

the manager chris is horrible.

Tony Rico

My father passed away and we had our memorial service at Highland. The staff especially Dayle, Dave and Vince made our experience smooth and made us feel very comfortable during this difficult time for us. The room where my dad was resting was beautifully done. Thank you all for making this a bit easier for us during this difficult time . You are all amazing.

Alexis Woo

Highland Funeral Home has taken care of my Mother’s passing recently. I am very pleased with the services provided by Jason and his team. I would like to thank Jenny Leung for all her assistance and support, she accommodated to my needs, have been very caring and thoughtful. Jenny’s patience, kindness and excellent service have made a difficult time easy to deal with, and I greatly appreciate it. The facility is beautiful, clean, and easily accessible. The staffs were very helpful. I would highly recommend this place to anyone who needs to make arrangements for a passing.

PJA

Rude staff. Don’t recommend.

Heidipoypoy

The Highland Funeral Home is very professional and organized. My brother passed away, and we held a funeral in Highland. The staff Jenny is a very enthusiastic and responsible person. She cared about us and met our needs from the beginning. She managed the funeral satisfactorily. Thank you!

Freijya Locaylocay

TRULY AMAZING SERVICE AND PEOPLE !

Catherine Meade

I can't say enough about the professional, compassionate service I received at Highland Funeral Home - Scarborough. I used them with both of my parents and in both cases, their deaths were sudden and unexpected. In my mother's case, in particular, we were out of the province on vacation when she passed. RICHARD BOUNDS took my distressed call and ensured my mother was picked-up by a local, "sister" funeral home and ultimately transported back to Toronto. JENNIFER DUNCAN-DAVIES oversaw Mom's service and showed exemplary compassion and flexibility. Also, ERIC was amazing with providing "after care" services of sorting through the parties that had to be notified. I would not hesitate to recommend Highland - Scarborough to anyone!

Katherine Browning

Great staff that are willing to help you with every detail without putting pressure on the grieving family to purchase anything that is not within their budget. Caring, compassionate and so assessable at a time when you need that kind of staff to assist you. Thank you Andrea, Kathy Ann and Mackenzie along with the many other staff members that were there for me and my family at such a trying time.

Brenda Phung

My boyfriend's grandmother's funeral was recently held here. The funeral home was relatively clean and went according to plan. Majority of the staff were respectful and helpful, except for Jeanette Fong. A couple of the guests (5-6) attending the funeral were trying to tell her which funeral they were attending because she asked, which by the way was not consistently asked for all the guests attending this funeral. She snapped when they tried to tell her who it was, but out of respect for the family, the guests did not wish to create a scene or bring the mood down even more. For a staff member working with public customer service, they need someone a lot more professional and patient than Jeanette. If you want your guests to have a comfortable mourning experience, this is not the place to go. It is highly unfortunate, but we will not be referring this funeral home to anyone in the future.

Rob T

Thank you to all the staff at Highland. My family very much appreciated all the kindnesses and professionalism extended to them at our most difficult time.

Vivian W

During my most difficult time when I lost me dad, Janice was just wonderful, she was compassionate, informative and supportive. I would highly recommend her to any of my friends and family. Thank you Janice for your helping hand.

Kandijah Palmer

My family recently hosted my grandmother’s funeral here. The setting was nice and we’re happy with the Reverend recommended to us. However, outside of these two good qualities, we encountered several terrible interactions with the employees. So much so, I’ll have to list in detail, in order to display how distasteful and poor their customer service is, which is disgusting given the highly sensitive occasions they host here. 1. We arranged for the body to be transported to another country. Our feedback from our contact at the funeral home in this country was that the Highland employee was awfully rude and not accommodating. 2 . On the day of the funeral service, I asked an employee to help set up our slideshow that was to be played during visitation and service. This proved far more complicated than it should be. The employee did make an effort and tried with my USB stick, this didn’t work and I asked for an HDMI cord. He again did try, but the cable brought to me was not a regular HDMI connection. I was then told that the regular HDMI cord was “stolen” the day before by another family. The issues I have with this statement are beyond comprehension. It’s 2018, standard A/V set up at any event venue would require the host to be prepared and have extra HDMI cords! Surely there could not have only been one cord in the entirety of the building? I thanked the employee for his help and went to the front desk to ask for an alternative solution. I was told twice and quite rudely that the HDMI cord was “stolen” the prior day by another family. Why this was my concern is beyond me, at this point I am frustrated, upset, and simply shocked at how insensitive these people were, especially given the fact that their business only deals with death. I can get better customer service at Best Buy for purchasing a HDMI cord, why then, for the $16,000 that my parents are paying, should we be stressing over a small detail that should be standard offering. I should have heard, “I’m sorry for this issue, don’t worry about it we will figure it out”. No, again faced with attitude and a grimacing face, just 10 minutes before the start of the funeral service! My boyfriend luckily was able to source an HDMI cord from within the same room, plugged into another system. I just cannot believe the lack of regard, patience, helpfulness, and genuine empathy these people displayed at a funeral home. When I plan events for work, once I am at the venue I deal directly with an IT/ AV Specialist, given the high cost and stress environment, this should be available and onsite (someone who is at bare minimum tech savvy). 3. Lastly, the final straw, as of today. My parents were contacted to pay for the funeral. They arrived today and were immediately bombarded with whether they had booked an appointment or not. Well, the woman on the phone who rudely told my mother the balance was outstanding, made it quite clear the payment was to be done today and no later. What appointment would this require? Next, my father asked to see the breakdown of the billing. Again, a simple request turns into an almost interrogation-like conversation, “why do you need to see this”, “just look here, the amount is clear”. No, when you’re spending $16,000 you want to be able to sit down and see the breakdown. Proper accommodations for this were not made. Finally, my father got some form of decency to explain what each line item was. This was after the harassing treatment. I cannot stress how far you should stay away from this place. A place you hardly want to go to on a regular day, much less when you are in the middle of grief and hoping for kindness, understanding, and overall sympathy. Money is strictly the motive here and even then it seems like you’re asking them for a favour. I would NOT recommend this funeral home and their services. I will not forget the terrible treatment we received and I would advise you all to please evaluate your options and read reviews. I know it may be hard during the time of loss, but it’s worth it for a seamless and less stressful experience.

Constantinos Gus Lykidis

Very professional very organized. All staff helped during a very difficult time. They have handled services for several family members and always felt things were done well.

Donna Cuna

My family and I are very pleased with the service we received from Highland Funeral Home. Our coordinator Darlynn did a phenomenal job at organizing the funeral services. Having to lose someone so dear to my family and I was not only traumatic but also heartbreaking. The whole staff at Highland Funerals were genuine and showed care at this unfortunate time in our life. I would like to extend my deepest gratitude to Darlynn and the whole staff at Highland Funeral Home. I highly recommend this place and will always be thankful to each and everyone for their support and sincere enthusiasm at helping us at this very difficult moments of our life. I wish I can give you guys 10 stars for your service. Forever grateful!

lala brown

My family and I couldn't be more happier and pleased with services provided by Highland Funeral Home. A very special shout out to Jason Myer and his team for assisting with my fathers services. Jason is honestly one in a million. He had exceeded our expectations going over and beyond. Thank you Jason. Thank you Andrea with the initial planning and referral of Pastor Milton for leading my father's services. You did an excellent job Pastor. Thank you Monica with the aftercare plan, you were very informative and a pleasure to meet. You all have done exceptionally well. I'd definitely recommend this funeral home to anyone looking for superb services. Lastly thank you to all the staff involved with visitation lists, streaming uploads, limo services (Bruce), and all I have not mentioned behind the scenes,THANK YOU. Sincerely the Hanson family.

Christina Panacos

From the very beginning of organizing to the very end of my mother's funeral, everyone at this establishment was incredible. During such a difficult time I felt my family was very well taken care of. Professional and very attentive to all our needs. Highly recommend!!

JA C-Jameer

My husband and I were very grateful for the empathetic and very thorough service provided by Jessica Competiello and team.

Jessica Papania

Excellent service. We rushed it on the long weekend and it went flawlessly. We had the Latin Mass done in their chapel and we had many people comment how well everything went. Very organized. Thanks James and team, very impressed.

Alyssa Moses

This place seems nice but the staff are so rude and inconsiderate. My brother. Blood brother passed away. I was informed I could come early to cry and pay my respects and talk to him one last time and the staff member that helped me told me to wait until everyone else could see the viewing. I tried telling her he is my brother but she told me to go to the lounge and wait to be called. I began to cry where she realized that I needed to see him and let me in. Why does it have to take until someone to cry to realize this. My brother just died and you can’t shed a little bit of respect? So unprofessional. Would not recommend.

Teresa Ricci

The staff here are the most kind and caring staff you could imagine. Absolutely blown away by the care we had. Clean and beautiful facilities as well. Thank you Highland Staff!

Donna Lalonde

Can't say enough good things about their staff. Very professional and compassionate. The facility is beautiful.

Aurelia Iacobucci

We are deeply grateful to the staff for their sensitivity, compassion and professionalism with the passing of our dear dad. From our first call to completing the various daunting closing affairs documents, this emotional time seemed effortless with their support and guidance. Thank you!