Reviews of Giffen-Mack and Trull Funeral Home (Mortuary)

Dan Curtis Thompson

Very kind and empathetic staff. Very much there to help you during a difficult time. My only complaint is they refused to take my grandfather until after he died.

Adam Struth

Sarah-Ashley helped make my Mom’s passing easier to deal with by providing excellent service. She was very understanding and professional helping me navigate through the entire process. I felt comfortable placing my trust in her to take care of things while I was morning the loss of my mother.

Shauna Nevills

My brother suddenly passed away at 34 that being one of the worst things I’ve had to endure and not to mention during the pandemic of Covid 19. Sarah was so compassionate and answered every question I had even I called her 4 times in one day. She was so wonderful to my family and for something that was one of the worst things in my life she definitely made it as easy as possible and was just an all around sweetheart! Thanks again Sarah! - Shauna nevills

Chantal Mclaren

The staff at Giffen-Mack are caring and compassionate.They exceeded my expectations. I was truly blown away when I showed up at the service to see all that Lindsay had done. Thank you so much.

brian stahls

They did a great job taking care of my family during this difficult time. They were very helpful and answered any questions/needs that were addressed. My family has entrusted their services in the past and will do so in the future, when that difficult time arises again.

Stefany Gammon

Staff were extremely caring and professional. They went over and beyond our expectations. I would highly recommend this place; everything was explained thoroughly and it was a clean and calming environment.

Patti Loach

Our wants and needs for our dear dad's cremation were very basic: we wanted cremation, and execution of paperwork, and his remains cared for. To list those directives so clinically sounds so very cold, but - and I cannot stress this highly enough - despite our very basic wants, we were treated with utmost respect. Everything was explained thoroughly and alternatives were presented, and a potentially very stressful time was made much less frightening for us. Dignity Memorial will be a part of our lives (and deaths, sadly) for a while now, based on our experience. Thank you, especially to Jason and Kelsey.

Ryan Smith

The people were courteous and friendly.

Brian Williams

I had the privilege of managing and working with the amazing staff of Giffen-Mack (and Trull) Funeral Home(s) for just under 5 years (Sept 2016-June 2021). These amazing professionals come to work EVERY DAY wearing their hearts on their sleeves. They tirelessly offer assistance to members of the community as they navigate the darkest days of life – the death of a loved one. The dedication and professionalism of this team is best-in-class! This is not just my opinion, it is clearly the opinion of the clients they help as evidenced by the near perfect 4.7 star Google rating! Incredibly well done team, I know you are celebrating your outstanding customer satisfaction results today – greatly deserved!

Christian Child

I would like to THANK YOU GMFH especially Sarah-Ashley, for being professional, respectful, helpful beyond words, and going above and beyond, for you have made my sons time with you an amazing experience when the family needed it the most. Respect for family above the "nonsense" that brought us to you, and the honesty to be real with me. And to Brian for his honesty regarding that "nonsense" prior to rechoosing a FH that takes responsible,moral&Ethical treatment of my son, and consideration of the families wishes through all the circumstances, wish I'd have known about Giffen-Mack before the unnessecary heartache caused from PineHill Cemetery. Thank you, God Be With You Ashley and Brian.and prosperity to Giffen-Mack for stepping in, and stepping up, doing what was right, and just. And thank you for assisting with my sons burial.It was beautiful,for my son is Home & Free now. :)

Tracy Mead

The folks here are friendly, and made everything so much easier than I expected. Since I had no prior knowledge on how to do a funeral, they held my hand basically through the entire process. Very respectful and I would and will recommend them anytime.

Harriet Dick

Helpful and friendly staff gently guided us throughout this difficult time. Thankfully our expenses were just paid up at the time my husband passed away. We had signed up for this in 2015.

Jacob Harvey 19

The facilities are fine, Michael and Lindsey were both professional and respectful, but the manager Brian Williams is an arrogant, argumentative and completely unprofessional. He will be the reason my family will no longer use this location.

Heather Abela

I have nothing but good things to say about this funeral home. We called them when a family member sadly died suddenly and unexpectedly in our house, and I had seen this place from passing by. Honestly, all our interactions and dealings with them were very positive (i mean, as positive as they can be...). We first met them when they (two individuals--not sure their names, a man and a woman) came to the house late at night to collect the body. After dealing with the coroner, police, etc, the people from Giffen-Mack were a breathe of fresh air. They were so kind, considerate, and appropriately sensitive in such a horrible/tragic/traumatic situation. After that we dealt with them at their funeral home. They were so good and I appreciated that they didn't push to try to upsell us. I highly recommend them and personally, I would definitely go back to this funeral home again. *knocks on wood*

Vince Spicuglia

Very professional and attentive to all of our needs during sad times dealing with the death of my father. Sarah and Michael went over and beyond to make it a comfortable experience for our family. Thank You

Victoria Aspiotis

My mother Called to make arrangements for my father who unfortunately passed away. Brian was very money hungry and unsympathetic towards my mother, as he needed us to pay for the entire funeral first before making arrangements to pick my father up from the hospital. Although due to a covid 19 exposure this could not be done for the next two weeks. Although I understand the restrictions, it appeared very heartless towards our family and appeared like all they cared about was money and would not be willing to take a deposit to confirm our spot. Brian was also supposed to send my mother information via email but never followed up. This created an extremely stressful experience for my mother during a time that is already so traumatic. We decided to go with another funeral home and are already so much more impressed with the level of compassion and care they have showed towards my mother during this time. They made a very challenging time even more stressful and sad. Heartless and not how a funeral home should be.

Chris & Birgitta Wilson

As we are still in the midst of our grief, we do not have the capacity to answer further questions, except to say that we appreciated the kind and considerate care we received from Giffen-Mack and especially Sarah-Ashley McGrath during this very difficult time. We would certainly recommend Giffen-Mack to all those who may be needing their services.

Matthew Smith

Sarah Ashley, Diane , Lindsay, Rachel, Terilyn, shauna and Betty all allways professional, caring and kind in times of need. Keep up the amazing work ladies. You girls are much needed and highly appreciated.

ExcessiveLoki

Thank you so much Sarah-Ashley and staff, for going above and beyond our expectations, in a very difficult time it was truly a blessing to have you by our side. We are immensely grateful for your compassion, empathy, and being the wonderful individuals that you are in thinking of all the details when we were unable to and for a beautiful send off to our loved one. Kimberley Scharfe and family

CherieKevin DanielBend

Sarah Ashley was amazing in handling my Aunt's remains. Brian and the rest of the Giffen-Mack team truly care about every fine detail. In these times the extra personal touches are appreciated.

Karren Revoy

Unfortunately, I have had to attend funerals of friends over many years at Giffin-Mack. Always handled in a dignified manner.

Rob Little

Staff are wonderful and very helpful, makes it easier when grieving your loved one. I will always be thankful for making my Moms day beautiful.

J D

Giffen-Mack Funeral Home provided a lovely service. Everyone was very kind and compassionate. They let me know all of my options and provided information for me to seek emotional support if I'd like for the year ahead. I'd like to personally thank Kaitlin Praznik for everything she has done for me during this immensely difficult time.

James Douglas “JimmyJames” landry

Very caring people.

Simon Adrian Bermudez

They were able to accommodate my mom's funeral in short notice, and the service was excellent. Thank you!

Nextecy

We were more than satisfied with all they did for us. All the staff were amazing wonderful people.

jay W

I just lost my dad and Sarah Ashley and Rachel at the Giffen-Mack and Trull Funeral Home made planning our dads final goodbyes something we will never forget. They did everything possible to comfort our family, in our time of grief as well as made the financial aspect of the funeral a smooth transition. Sarah Ashley thank you for being warm and loving to our family in such a difficult time!

Sherron McGregor

I was very impressed with the setup of personal items. And with the Clergyman, with the little information he was given, he did a tremendous gob. I would recommend Giffen-Mack .

Jannette Whyte

In this time of sadness and grief, Sarah Ashley as been a God send for me and my family. My husband suddenly passed away from COVID complications and after contacting several funeral homes Sarah Ashley, was by far the most empathetic, understanding, and authentic person we dealt with. She was caring and kind, and wanted to make sure that everything we do was to our benefit, and comfort. She was also extremely knowledgeable about her field of work. We could contact her with any questions in her field and she would have a great response, and if she doesn’t know the answer she would direct us to the right person with the answer. She was one of the most professional yet personable person I dealt with. Rachael was also extremely kind and compassionate. She was willing to help us in anyway she can to make our experience memorable. Without any reservations I would highly recommend Giffen-Mackand Trull Funeral Home!!

Scott Buckner

Sarah-Ashley helped make a very difficult time for the family a lot less painful with her experience and patients thank you The Trussler family

BARBARA TURNER

I wanted to share a heartfelt thank you to Giffen-Mack Funeral home for helping us with the celebration of life for Violet Anderson on Nov 5th I have newfound respect for the aftercare industry in general and the staff at Giffen-mack but particularly Sarah Ashley. You took the challanges of the day on as if you were part of the family and I must say by the end of the day it indeed felt like you were. Thank you again for you efforts, sincerely Barbara and Dave Turner.

Monica Gutschi

Sarah’s kindness and attention to detail turned a very difficult experience into a special and memorable event that honoured my husband’s life and brought us peace.

Alison Mehew

The staff were extremely helpful, knowledgeable, professional and sympathetic. Would definitely use their services again.

Sandra Campbell

Under the direction of Sarah-Ashley McGrath, my mother, Lorrayne Swinnerton's pre-arranged wishes with the funeral home were followed out beautifully in both a professional and personal manner. It was the emphasis on personal touches, which made our family feel like they were being taken care of by another family member or close friend. Sarah-Ashley's team worked well guiding us through this '2022 covid restriction' time and made our 'good-byes' to our, love you more, Lorrayne/mother/grandmother/great grandmother, seem like it was any other freezing day in January 2019. Many thanks to the Giffen-Mack and Trull Toronto Funeral Home for making this sad experience a comforting one to all. Sandra

David Wright

Michael Kessel was excellent to deal with at such a difficult time. He was very compassinate and understanding. We would and actually have recommended him to a friend since we were there. Diane was also very helpful in making up the memorial cards. Thank you to both of you. Regards, David and Charmaine

Tracey Black

Very respectful and attentive to our needs. Sarah-Ashley McGrath was amazing at taking care of us, whether it was answering our questions, filling out and explaining all the paperwork, giving us time to grieve and taking care of our loved one. We have nothing but great things to say about Giffen-Mack and Sarah-Ashley. Thank You, Louise & Tracey

Doug Woodley

I can’t put it into words at this time however everything was above and beyond especially Theron Fryer who took care of all our needs in a more than professional manner. Sincerely, Douglas Woodley

Jenny T

We'd like to thank the staff at Giffen-Mack, Danforth for their compassion and professionalism. Our mother's death was so unexpected leaving us in a state of shock - the Giffen Mack staff could not have been more supportive and the care we received was outstanding. We highly recommend their services. ~

Cathie Matheson30

Staff went above and beyond to help.

Alastair Mitchell

I would like to thank SarahAshley and Brian Williams for their professional and sympathetic way they handled my brother Ian Mitchell’s funeral arrangements. Brian’s conduct at the grave side was very professional and warming making a difficult moment easier for my family. The funeral was viewed via a video link to Scotland which was clear and easy to follow. Thanks again and your company, Giffen Mack, Toronto should be proud of both of you.

Derek Henderson

This was my first experience and I had a lot on my plate but I just want to say Sarah was beyond phenomenal! I can’t thank her and the team more than enough for all their support and help. I loved how Sarah cared for my family and I, especially my Nana who’s very fragile! She was AMAZING with my Nana, so attentive and made sure she was ok at any given time. This was incredibly hard for me as my Uncle was like my father. She even played his favourite band The Rolling Stones before the “send off” and after for him. She went above and beyond to make sure everything was smooth and easy for us. I anticipated the whole thing and expected it not to go so well, but Sarah and her team made sure it was perfect and it couldn’t of been done any better than it turned out! I can say I was very pleased and felt such relief knowing how well my Uncle was taken care of at the funeral home! Thank you very much to Sarah and her Team!!! -Tosha H.

Linda Bullock

Thank you so much. Every one was so caring and thoughtful to all of us and Kenneth was exceptional. Thanks again linda and the viau family.

Marti Acton

The staff at Giffen Mack on Danforth Avenue in Toronto was exemplary in their care and attention to our needs and challenges as we made arrangements for our mother/sister. They were welcoming, kind, personable, professional and could not have been more patient in answering our questions. We had spoken with other funeral homes about their services and arrangement possibilities; Choosing Giffen Mack to help us get through this very difficult time was the best decision we could have made. We were and are very thankful for their support.

Di

A very good experience overall with dealing with the loss and all the arrangements necessary for celebration of life.

Dee Marshall

They were amazing and very helpful when my husband passed away in Cube and had been brought back to Toronto. They looked after everything for me.

The Hoppers

This Funeral Home who is suppose to he there to help you in the time of need talks a good game at the time but in the end was sloppy in their completion of important paperwork. The extra grief caused by their sloppiness was not appreciated by the family, nor was it necessary.

Pam

Me and family really appreciate everything they did for us in our difficult time they are very sweet and did a great job❤️

Junora Urgel

Lindsay was very empathetic and supportive throughout all the process. She is courteous, very professional and was very helpful. I loved my experience and the staff was very understanding and KUDOS to going above and beyond to make my son's visitation viewing a success. A beautiful ambiance and really brought customer care and experience to the highest level. Thank you so much, Junora Urgel

Richard Munro

Excellent support and service from the first contact with Brian to the many phone calls and e mails with Lindsay Baird always got back to us on a timely basis and led us through the total process with caring and compassion.

Cheri Kippers

This was my first time dealing with this process and SarahAshley made it as painless as possible. I feel that she provided all the necessary information in a caring and professional manner. That helped me get through the process more than she will know. She has a wonderful way about her and provided some little small touches that made everything special. Thank you SarahAshley and everyone on the team.

tammy cestie

They were very nice and understanding.

Jan Stiff

Lindsay, I want to thank you & your team at Giffen-Mack for taking the time during these difficult days to ensure my families (Swift/Tsinonis) life was a little less stressful. The level of detail that you thought of exceeded anything we could have come up with during this time and it meant so much to me.

Lisa Leelee

I lost my mom on January 21 2020 . She was my best friend through all the heart ache and pain I was left alone to deal with her funeral arrangements with little to no help from my family ... Michael at Giffen Mack was such a big help .. this isn’t the first time I’ve met Michael as I have put together a lot of funerals at Giffen and Mack with his help, that’s why this time for the most important person in my life I just knew I needed his help. He (Michael ) went above and beyond for my family as he has always done for me in the past . I cannot thank him and the staff at Giffen Mack main and danforth location enough they made such a heart breaking time for my family abit easier with all of the help and compassion they showed to us. Michael you and your staff are amazing, and I hope it’s a very long time that I will ever need ur services again but when I do I know I will be in good hands with the help of you and your staff Thank you Michael and the rest of the staff at Giffen Mack main and danforth location from the bottom of my heart I appreciate everything you guys did for my family and the send off of my very best friend my mommy . Lisa Knight

Germaine St. Louis

Thank you for making everything so beautiful. I'll never forget the kindness and care Giffen-Mack has put into the entire process ending with my mom looking so beautiful and at peace. Thank you for giving us more time to spend with her. Debra, Michael and I will be forever grateful. With loving kindness, Germaine

Ursula Elizabeth Sellitto

My family and I are very grateful to Giffen-Mack Danforth, particularly Brian and Sarah. We were treated with such compassion and understanding, in person, over the phone, email, during a difficult time but especially now, compounded by the pandemic. Their professionalism and above all, their kindness and accommodation will always be remembered and appreciated more than words can ever say.

Germaine St. Louis

Kind and beautiful are the only words to describe the experience provided by Kaitlin and Giffen Mack.

Portia Harrison

Thank you, to all of the staff for their outstanding professionalism and for the compassion and consideration shown to our family. We appreciate everything you did, thanks for going above and beyond.

Ken Hooper

the staff at giffen-mack danforth were especially sensitive, considerate and professional. the level of service, combined with their compassion helped to make a particularly difficult day a little more bearable. all who attended my son Sean's service greatly appreciated the staffs efforts. once again, a heartfelt thank you!

Crystal Hiltz

Everyone at Giffen Mack are wonderful people! You made our decisions very comforting. My family and I thank you.

Laura Duthie

The Giffen-Mack Funeral Home did an amazing job at making this difficult time easier on my family. They answered every question with detail to help us understand more. I would recommend this Funeral Home to anyone who is looking for a comfortable and easy experience. I appreciate everything they did for us.

Gary Lalacz

Staff was professional, friendly, compassionate, patient, caring, thoughtful, thorough and helpful. Many options were available, but organized in such a way as to not be overwhelming. They gave you plenty of time to decide, did not make you feel rushed even though they were busy. Attention to details was amazing. Follow up was good, returned calls quickly and easy to get a hold of to answer any questions you may have.

Maryjane Kalnibolosky

I purposely went here for my husband as all my dealings with them have been nothing but perfection. The staff is amazing and beyond what I could ever ask for. I knew my husband was in good hands. As expected they didnt disappoint and treated my husband with the most respect.

Amanda S

Giffen Mack provided us with the best service! They handled everything, she were very patient and respectful. I would highly recommend them to take care of your loved ones funeral! I am so grateful for the service they provided for my mother’s funeral!

Maureen O'Donnell

Michael and Marie were both very kind, compassionate and professional at the time of my mother's passing. Thank you.

Sally Wales

Staff is very helpful

ZeldaZiplock

The staff here looked after the final arrangements for my mother when she passed at 92 years of age. They were respectful, courteous and helpful without ever being pushy. My only complaint was that they itemize their bills. It upset me to know that they charged $500 to transport my mom's remains in a van for TWO LONG BLOCKS from the nursing home to their funeral parlour. Now, I appreciate that their costs are high and they can't rely on customer referrals or repeat business but such ridiculous costs should be buried in their general tariff, NOT displayed as a legitimate charge. Displaying it like this is a bit of a slap in the face to the person paying the bill.

Truman Borden

This place was amazing. Sarah Ashley was so helpful and made this horrible experience a little easier to cope with. Very knowledgeable and attentive to detail. I would definitely recommend. Thank you for all your help.

Alexis Pena

Poor communication with families, they did not made the process easy and added more stress to my family.

melissa bryan

I lost my dad and was very lost on what to do. I started to call different funeral homes to find out prices. After calling a few places I called Sarah Ashley from Giffen-Mack and Trull. She not only answered all my questions but she also gave me a feeling of comfort and peace of mind. I called a few more funeral homes but I turned back and called Sarah who went above and beyond to help my family and I through our tough time. Her coworker Rachel was also a great help . Thank you is not enough to describe my appreciation. I recommend this funeral home to anyone who has lost a loved one. They are one of if not the best funeral home! Thank you Sarah Ashley for everything and also, Rachel and the rest of the team!❤️❤️ From the Whyte family .