Reviews of Turner & Porter Yorke Chapel (Mortuary)

C. Robertson

Very sensitive and helpful staff.

Stephanie Cheung

My mother passed away over the holidays, and from when we first called Turner & Porter and spoke with Susan, to our dealings with Fiona (Funeral Director), and Matt who looked after us for the service and the cremation, we were working with extremely empathetic and professional staff throughout what was a very fraught and stressful situation. We felt nothing but cared for throughout our planning and the actual service itself. Everyone was extremely knowledgeable and understanding of our specific circumstances. Worth noting that I was referred to the Yorke Chapel location by two other friends. Highly recommend.

Jacob S

I just went to a funeral here last week. And one a few years ago. It's a very nice/popular funeral home, on a very busy street in a great neighborhood.

Jeff Vogan

They did a wonderful service for my uncle.

Joay Atkinson

Curtious, kind and professional.

Jennifer Long

Wonderful service during an emotional time. Staff are kind and professional, and guided our family every step of the way.

Diana and Donna

Turner and Porter staff were very helpful at a sad time and would have received a five-star review. However, 10 days into this journey I discovered that they have their "own" special way of dealing with obituaries. They offered to place the obit in the Toronto Star for me. This was gratefully accepted at a difficult time. My cousin, a lifelong resident of Toronto, has many, many former co-workers and friends across the city, and family members around the world who would have been looking for an obituary and particularly a guest book. Turner and Porter will not tell you that they "block" Toronto Star on-line access. So no one in Scotland, the US, or many friends across Canada have been able to read or contribute memories and wishes. Most were notified to look for the Sept. 21 obituary; but could not see it. How would they know to go to Turner and Porter's web page - the funeral home is not mentioned in the obit...which they can't see anyway! And she wasn't on the Turner and Porter web site, they apologized for that!!! Turner and Porter staff member Meghan argued the point, at a time when I do not need more grief. WARNING TO FAMILIES: Place your loved one's obituary in the newspaper of your choice yourself. Do not accept an offer from Turner and Porter to help with that aspect of this tough process.

Douglas Youngson

Respectful, and the help you need during difficult times. Despite knowing and expecting the inevitable, when that time came, there was still so much to think about and trying to concentrate on each of them was almost impossible and a ton of stress. They helped our family arrange everything from the time of passing to the service. I couldn't have been more grateful in a time of need.

Douglas Youngson

Respectful, and the help you need during difficult times. Despite knowing and expecting the inevitable, when that time came, there was still so much to think about and trying to concentrate on each of them was almost impossible and a ton of stress. They helped our family arrange everything from the time of passing to the service. I couldn't have been more grateful in a time of need.

Jessica Cordeiro

Good atmosphere, very friendly and sympathetic staff. Plenty of parking and walking distance from Jane station.

Stephanie Conn

We were here for my aunt’s funeral today and were impressed by the kindness and professionalism of the whole staff. They were so organized and communicated the instructions to us at every stage. We had custom music and a screen showing photos. It was as good as these experiences can be. The chapel was attractive, too.

Sean OGrady

Wonderful service and exceptionally professional staff.

Renzo Casullo

Excellent service! Kayla, the director was very cooperative and understanding.

Rob Petherick

Absolutely No Clue what the Word Professional Means, pretty Sad when you are dealing with the Death of people's Loved ones. If you going to act like arrogant douchebag, please find yourself a new Career.

Roman Dementavicius

The staff made a very difficult time far less stressful for the funeral of our dear mom. Their attention to detail was outstanding and the staff were attentive, empathetic and thorough. Our thanks to Chad, Thiona, Michael and all the staff at the Yorke Chapel.

Joanne Enser

I was extremely disappointed by the staff here. My daughter and I met with them the day after my husband died. We asked them to ensure that the casket be closed to the public and to help us if relatives got drunk and aggressive. I paid them in full before the visitation $13,000.00. They had the casket open and when a drunk started badgering me and I insisted that the casket be closed, they refused. I had to close it and it was very traumatic for my daughter and me. We made an appointment to talk about our dissatisfaction a few weeks later and they didn’t even apologize.

Amey Liddell

Did my fathers funeral amd did a wonderful job

Linda Stollar

My father passed away a few months ago and had Turner & Porter arrangements already in place from 28 years ago. Due to the current situation, a funeral was not held, but a simple cremation. The sole responsibility of the funeral home, which was discussed and confirmed upon meeting with them, was printing the memorial cards and informing my daughter of when the ashes were returned to the funeral home for us to pick up. My sister attended the funeral home on the Saturday, five days after his passing, to pick up the cards and inquired if the ashes had arrived (as we told would be the case). She was informed that they were not there and my daughter would be contacted immediately upon their delivery. Unfortunately, by Monday we had still received no update regarding the ashes, therefore my daughter called again to inquire about this and was informed that the location of the ashes was unknown! After some time of the team trying to locate them, we were informed that the ashes were in fact at the home since Saturday. Due to this lack of information, we were forced to have my father’s interment on the Tuesday. As it was during the week, my daughter who is a frontline healthcare worker, was unable to attend. This was extremely upsetting for her and our family, as my father and her were extremely close. If we were correctly informed that the ashes were available on the Saturday, like anticipated, this would have not been an issue and my daughter would have been able participate in his interment with our family. As a result of this unfortunate and upsetting experience with Turner & Porter, my family advocated strongly for my mother’s remaining money (which was in place for her own services) to be returned. We have since been able to arrange a much more reasonable and straightforward cremation, where we truly hope to avoid experiencing this issue ever again. In summary, I was so disappointed by the lack of professionalism, organization and compassion we experienced while working with Turner & Porter. I wanted to share my family’s experience with the hopes of preventing this happening to any other grieving family.