Reviews of Ogden Funeral Homes (Mortuary)

Dwayne King

Dealing with grief is never easy. I have dealt with Ogden Funeral home both professionally and personally. They are excellent.

Booyaka Stubbs (ExplorewithStubbs.com)

Nice family run business. Pride and care are of the utmost importance. Thanks for everything

K W

First and foremost, thank you to the staff and especially our funeral director, Mr. Kwan, who was both very professional and sympathetic to the death of our family member. I've been here a few times before as a visitor many years ago for others and now as a grieving person and each time, the service was done exceptionally. The explained very well and proceedings went very smoothly and timely. The facilities were clean and the space for the visitation was wonderful. Having visited several funeral home, this one really felt comfortable with the lounge area, clean washrooms, friendly staff and open areas with lots of lighting. Pricewise, it is expensive... But that's every funeral home. Relative to others, it's competitive and reasonable... Though one can always hope it maybe could've been cheaper. Service to price, I thought the value was there. 多謝關先生。

Fay

I am a very satisfied customer of Ogden Funeral Home. The facility is clean, nice, open and private where it needs to be. The energy atmosphere is light & comfortable. I am so grateful & appreciative to all the staff of Ogden Funeral Home, with their amazing professional service, while maintaining their humanity. The support, kindness, generosity & compassion was incredible. Funeral Director Carla is awesome, compassionate, wonderful. She had my back & knew exactly what I wanted during my confused state. Ed Golem is invaluable & was very helpful with the essential forms & documentation (Government, CPP, Service Canada, Sevice Ontario, etc) to be completed. Everything was done to perfection. Thank you All at Ogden

Cookie Kuma

Their staff is very professional and understanding. Thank you Nancy for your excellent service.

Cecilia Ng

My grandmother's service was prepared by Kennedy Bacher at Ogden, and we couldn't have asked for anything more. She met with us on a Sunday and was available for inquires throughout the entire time we were preparing through to the burial. She helped make recommendations to a couple cemeteries which we ended up choosing one from. She helped walk us through everything without missing a single detail and really made a really difficult process so much easier for our family. Ogen Funeral Homes is also a beautiful location. We had visited a couple others in the area and you just feel so much more comfortable and at peace at Ogden. Though the service prices may be slightly higher than others, the overall price with casket and additional services that are included, you will end up saving money. My grandmother was buddhist and we loved the fact that Ogden offered services for people of different faiths. Kennedy really went above and beyond and for this our family will forever be grateful.

Sunshine Teller

My mom transitioned very unexpected when we were all hoping for her recovery. In my deep grief and shock, Sunny was patient and thoughtful. He walked me through the details with his expertise and empathy. I am thankful for Sunny reminding me of the legacy left by mom and his dedication to get my family through the challenging time to say goodbye to mom. The facility was soft and warm, just as gentle and warm as mom. My gratitude to Ogden funeral home.

André Bentivoglio

Very organized and accommodating. They removed the stress surrounding a very difficult time. Thx.

Mark Makivirta

A very nice facility with great staff.

Bassy Morana

Personal, caring, sympathetic and very knowledgeable and helpful staff.

Diane Dyson

Wanted to use a family-owned business instead of one of the big corporate funeral homes, but, ended up feeling like a number to them. All for a tidy sum. Phones messages were not passed on; "standard" fees for use of facilities applied even though we didn't have a visitation; not given any notice when my mother's ashes were ready - and ended up picking them up at the reception desk, as if she were a parcel (at least they walked me to the car). Positives? They didn't rush me. Good coffee. Lovely building. Prayer cards done well. Liked seeing how they had student placements. Still it didn't balance out. I so wanted to like them. Very disappointed.

Dor Ka Yan

I am pleased and thankful for all the staff and the services at Ogden funeral home. Sunny was very professional and knowledgeable. He was patient and friendly in helping our family getting through this difficult time where we know nothing about funerals and he guided us through the whole way. Everything happened very suddenly but thank God everything went smoothly and worry free through this week.

Rkv tycoon

Staff are professional and respectful; as soon as you arrive, they are helpful and efficient with direction. Facility is nice and open, yet private where it needs to be. During the funeral service, it would have been thoughtful if the director recognized that it was difficult to hear the speeches of soft-spoken people (with the outside noises of people talking), and thereby close the back door, but it stayed open during the whole service. Nonetheless, a good funeral home.

Chen Khang Puah

Thank you Scott Matthews for taking care of my family funeral arrangements for my mom as you were respectful, kind, compassionate, in a difficult circumstances that was was very difficult day for my whole family as it is never easy to say goodbye to loved dearly family member that loved and believed in Christ!! I thank you for also comforting my family in a time a need!! Even the after funeral arrangements like going to pick out a urn you opened the front doors like a gentleman!!! Thank you also for opening the door for my whole family and my friends that came to the funeral like a gentleman!!! From the bottom of our hearts my family thanks you a lot Scott Matthews you did an excellent job!!

Martin W (landland)

Nice and comfortable funeral home. Staff is generally helpful and friendly. They know how to make grieving families feel as comfortable as possible during the process. Good and professional.

Jean Cojan

We lost our son and had a more complicated situation with the funeral.Staff was very supportive and helped a lot along that very painful process.We are grateful and we want to express our thanks to everyone involved.Tracy,Lesley,Carla and all others .Thank you!

Aldo Piccioni

My family and I were very impressed with Ogden Funeral Home when it came to my dad's funeral arrangements. From the moment we walked in, we were promptly greeted by Scott and escorted to a large office to accommodate my mother, myself and three other siblings. We were offered refreshments, and told that Carla would be looking after us. Carla, entered the room a few minutes later and right away we were impressed by her demeaner. She was friendly and consoling. Carla was very patient with us during this difficult process. She, just didn't jump into "sales mode", Carla took her time with getting to know the family, and as much about my father as possible. When we got down to planning the arrangements once again Carla, was great. It wasn't about what she wanted to sell us, it was all about what we wanted. We never felt pressured into making any decisions. Thank you Carla and to Ogden Funeral Home for exceeding our expectations Piccioni Family

ERNEST SCULLION

I was still in shock when I had to contact the funeral home and soon I was in the hands of professionals. The Funeral Director, Kevin McGuire was at my home an hour after the Coroner had left to pick up my wife and ensure I was ok. I met with him at the funeral home to make the arrangements and he guided me through the red tape and make all the arrangements. I felt better just knowing I was working with a person that was looking after my interests. The viewing was arranged and a service afterwards and I did not have to do the arranging. Persons visiting the funeral home commented on the quality offered by Ogden Funeral Homes. This is a first class operation from start to finish and believe it or not the prices for this great service was not unreasonable. The assistance offered afterwards in filling our all those forms is something every survivor can use. Ogden Funeral Homes gave me the opportunity to further express my love to my wonderful wife that gave me 55 years of her love and care. My wife was 89 years of age when she passed away and had experienced some facial problems. The cosmetician not only kept my wife's natural looks but some said she actually looked younger. Thank you OGDEN FUNERAL HOMES for the sympathy and care you have given me. Ernie Scullion and Family

Nolan Pante

I would never recommend this funeral home. Experience was not what i expected. Didnt accomodate us well for the money we paid. During time of grieving at ogden with our familys being there we were asked if we can give them the payment. You would expect this prior to the service. Everything is just a business transaction.

Melvyn Ramasawmy

Staff is AMAZING

R E

For starters I can even begin to understand the previous reviews that were less than 5 stars!! From the moment we walked in we were greeted warmly. We've used Ogden twice now and both times were exceptional! Two years ago for my mother-in-law and I have to say Carla made the whole process smooth and easy and she was extremely professional and honest, hence the reason why we returned this time for my father-in-law. Justine was so amazing and so professional and again an easy process for us, she was honest and up front about pricing and arrangements as was Carla. Alyssa...we are so impressed with this young lady, she was present throughout the whole time and kept us informed all the time and her integrity is by far nothing short of amazing, she even helped us get another limo short notice the day of the funeral!! Kathy and Caroline were wonderful to the family and friends when we came back for the reception, thank you ladies. The limo drivers Kim and Ryan were top notch....so in conclusion we are beyond impressed, sadly I've experienced other funeral homes and they were all about the money, Ogden and their staff/family were NOT! Thank you so much for making our days easier and smooth, we can't say enough good things about you all. Thank you from the bottom of our hearts Carla, Justine, Alyssa, Kathy, Caroline, Kim and Ryan! Sincerely Matthew and Romina Eaton

P Higuchi

Great service and support during a difficult and heartbreaking time. Kevin and Justine as well as other staff offered a "just right" level of information and guidance for my brother's visitation and service. The officiant they referred us to, Terry, was top-notch and many people commented on the fact that he knew my brother (he was that good). The facilities were spacious enough to accommodate for everyone who attended even during stage 3 Covid and the chapel was lovely. I never felt "upsold" on anything or that the staff were trying to nickel and dime me at my most vulnerable. In fact, they waived a few of the smaller fees. Special arrangements for cremation as well as a follow up call to support notification (i.e. license, health cards, etc.) the day after the service were greatly appreciated. I'm grateful for such a positive experience in remembering my brother.

Amanda Lawson

I am very impressed with funeral director Carla Edgar's service. She went above an beyond for us during this difficult time and gave us the professionalism that we needed. I appreciate her good and humane nature.

Private Toronto, Canada

Ogden can you please explain why you took funeral instructions from some one with mental illness issues. Regardless of the will if someone doesnt have mental capacity a contract shoukd not be entered with them. My family is very disappointed. You knew this was yhe case. This mistake by your company can never be reversed as my father . You sacrifuced us for profit $$$$$

Honest

Awful experience. No compassion all business. Do not respect families initial wishes. Tried to take advantage of seniors on limited budgets to upsell from cremation to expensive casket and a menu of extra charges. Don't respond to email questions to question billing. Beware

Jackson Nguyen

Thanks Scott for being very informative and friendly, explained the whole process to us! Will recommend!!!

Trevor John

Attended a viewing today and was impressed with the facility. The place was clean. We were greeted as we entered the facility and directed to the room. The staff are extremely friendly and accommodating and assistance was provided promptly. For a somber event they do make one of life’s most difficult experiences bearable.

Linda Bunn

My family and I would like to thank all the staff at Ogden Funeral Homes for the exceptional service, respect and care they provided our family this week in dealing with the loss of a family member. We would especially like to recognize and express our gratitude to Carla for all her kind and compassionate support during such a difficult time. We appreciate all the support the Ogden’s team provided our family and friends and were able to make a truly difficult situation tolerable.

Camille Spadacini

The greeter was very friendly and directed us to the proper viewing room. Very spacious and comfortable room.

Benita Vandenberg

I couldn't have had any better people taking care of my father's funeral. Every single person I dealt with at Odgen was professional and sincere. We had many people who attended, compliment the facility and its staff. I would definitely recommend Ogden Funeral Home to others.

Anne Marie Riopel

We engaged the services of Ogden, and specifically their Funeral Director Colin for my mother who passed away this January (2021). The attention we received and the comfort Colin and his staff provided by easing the burden of the arrangements to remember my mom and to make the adminstrative process as simple as possible was in a word "EXCEPTIONAL". As a family business Ogden exemplifies "family", first and foremost. The business aspect was present, but always in the background; completely accommodating and respectful. I would recommend Ogden for any family facing the final arrangements to pay respect to a loved one. Sincere thanks to Colin and the Ogden family.

Andrew Clark

This funeral home is one of the best in toronto and the staff go the extra mile to comfort those going through tragic circumstances. I would definitely recommend them to my friends and family