Reviews of Thompson Funeral Home (Mortuary)

George Bell

Many Funeral homes gets bad rap for up selling everything to those at a time when they're hurting; this is not the case at Thompson these people are professional I know many of them (I must be honest) and I would trust them with my own end of life celebration.

Ross McMurchy

The McMurchy family would like to thank Thompson's Funeral Home in Aurora for an "Above and Beyond" funeral for our mother. The services from preparation, to funeral day attendants, to the caterer, to simply making sure everything went smoothly was above expectations. Our 99 year old mother had already paid in advance and arranged the services she wanted. We highly recommend doing this as we were pleasantly surprised when we received a cheque back as not all of the prearranged services were utilised. Then we were presented with the remaining catered food that was very handy on a stressful day. We did not know any of these options were available. An honest and outstanding service. We can not give a higher recommendation. Mom would be very pleased. Regards McMurchy family

Michelle Brooks

My husband and I had no idea how to navigate through this whole process, Amy and Brent were outstanding. From the viewing to the service it was beautifully done my family will be forever grateful. The catering was exceptional. Thank you for everything you did for us in helping put our son to rest.

kirsten Ham

The kind and caring staff at Thompson's Funeral Home was so reassuring at such a very difficult time for our family and friends. Gena was so compassionate while helping is to arrange for my Mom's service.

David Fincher

The result of this industry consolidating was obvious and disappointing. The lack of sensitivity and consideration demonstrated by all staff showed how impersonal these “corporate stores” have become. The transactional tone of the whole experience was horrible. One staff member actually stood in front of a velvet rope strung across the door to the room where my father was laying. He prevented me from going in and having a private moment alone. His attitude in “enforcing the rope” came across as a stadium staff “lifer” preventing someone from going into an event without a ticket. The work that had been done to prepare the body for display was another amateurish demonstration. It’s as if the person who did the work had never seen a picture or asked any information about what would have been normal for something as simple as how his hair would have normally been worn. The one good thing about doing such a horrible job was that I immediately stopped seeing the body as my fathers. When our short ceremony was done – and before my family was even able to get 5 feet from the visitation room, the manager (I assume) stood in front of my grieving mother and had her address the collection of two additional dress shirts we had provided for the body preparation. Another horrible display of a lack of sympathy and their focus being more on the corporate checklist they run through. There were other examples of these behaviors I could share. The result, my feelings are - if you hate your relative or want the whole experience to be run like an assembly line, then you’ll be fine. On the other hand, if you love the person who’s recently passed, or you’d prefer to deal with a staff that demonstrates at least a gleam of person care, I’d suggest you go anywhere else.

Deborah Butt

Everyone was kind, compassionate and caring. We felt very well informed and respected. I would recommend this funeral home to everyone. They made a very emotional and sad time manageable , I can’t thank them enough for their caring attitude.

Don Rogers

Very friendly, very informative, very comfortable setting up our plans.

John Higgins

My wife, Jeanette Higgins, passed away peacefully in the middle of the night. The funeral home was prompt, courteous and professional in the manner in which they removed the body. Preparation for the visitation and funeral service went very smoothly. The staff were all very helpful and compassionate. I would personally like to thank Benjamin, Brent, Amy and Isabella ( I won't forget your name again!!) for the quiet efficiency with which they performed their duties. Everyone I spoke to commented on what a wonderful service it was. On behalf of Jeanette's family and friends, thank you.

Marty Heim

Very respectfully done. Everything was taken care of at a time of loss. They helped us navigate this experience which we had never done before.

Jenny Cockram

Trust is a hard thing to earn in this industry but this team was outstanding in how they handled my husband's Celebration of Life. I knew before I went in what was wanted as my husband and I had discussed end of life decisions before he passed away. However there were still decisions to be made. Amy Swaile was lovely to deal with. She was professional and kind in helping us. Last minute changes additions were also handled expertly. I cannot thank the whole team more in how well the day was handled. The only item that would have made the day perfect would be a video of the Service to share with family who were not able to be there.. Would I recommend this team. Absolutely.

Wendy Fitzherbert

Very professional service. Brent was so professional and kind during the whole process. I would highly recommend their services!!

Nellie Lindner

My experience was unique as my mother passed away in another country (Portugal). The staff at Thompson worked with me and held my hand through the entire process. Their attention to detail and compassion was remarkable. I highly recommend Thompson Funeral Home in Aurora Ontario

K Spence

The service we received was very friendly, compassionate and helpful. I highly recommend them.

pilar uribe

Compassionate and understanding. Thank you

Roger Cholak

Very professional