Our family went through the most challenging times when the Matriarch of our family suddenly died from a heart attack. We were also in the middle of a pandemic (still are). We were referred to Colin by some family friends. Our initial phone call was with Wes - we asked that they ensure Grandma is kept warm with blankets, socks and a hat as she always had those on. Wes did not make us feel silly for requesting this, but instead, assured us that Grandma would be kept warm. It was then that we knew that we wanted to work with Cremation and Celebrations (C&C).
As we are from another country, our cultural norm is to repatriate the deceased back home. This was not fully manageable with the pandemic. Colin and his team worked with us and supported us as we navigated options and eventually decided to lay Grandma to rest in London, ON. We appreciated how transparent the team was with us - pricing, what would work better, what may not work as well etc. C&C staff self educated on our cultural norms and respected and encouraged us to tailor Grandma’s Celebration of Life, the way we wanted to, the way that we would, should we have been back home. We had a loooooot of requests and indecisiveness - mostly stemming from the shock of the loss. We ran into an issue when the flowers we ordered arrived shrivelled - Colin made a call and was able to have replacements from a local provider, delivered in time for the funeral. C&C live streamed everything for us so our families in all prts of the world, could join us virtually. The celebration turned out beautiful and better than we could’ve imagined. Our whole family decided to work on packages with Colin for when we pass, as we wanted to be guaranteed to have this kind of support when our time comes.
A huge Thank you to Colin and the entire C&C Team! Although the circumstances we met under were not great, you certainly made it easier to navigate.