Reviews of Joseph H Brown Funeral Home (Mortuary)

Barry Wilson

They were kind and offered a nice service. Pricing is a little high but what's not these days. They could have been a little more on point about the paperwork involving the insurance companies but other than that they are a good family run business

Shelly

I had to take care of my mother's planning and estate long distance, since I live in North Carolina and my mom lived in Pikesville, MD. Although the staff was very friendly when I met with them face to face, the lack of 'long distance' communication was very frustrating for me. Phone calls were not returned and I was not kept up to date on the status of her estate, which I asked them to handle. Nice facility, but I would not recommend this funeral home for long distance arrangements.

sade aur

Communication was poor at best. All services that are available were not presented. It took forever to get the death certificate and I had to keep calling about it instead of someone calling me to advise me of the situation. I would NEVER use them again.

Bonnie Brooks

JHB Jr Funeral home was there when I needed help with my brother's arrangements , they were kind , patient and very professional. Thank you for helping making this transition a little less heartbreaking.

Red Sonja

Worth all 5 stars! I truly appreciate the care and support from ALL the staff at Joseph H Brown Funeral Home. From the first day of arrangements until the last day of service our family received compassion and support. Minor changes were accommodated without hesitation and even when there were concerns the support we received to get through everything was there. From my family to yours, thank you JHB for your professionalism, for caring for my mom, and being there for my entire family. Your services will forever be appreciated!

Jai Master

They'll work with you. It's a great place

Star Dusk

Customer service is horrendous

Jan Nixon

Im being generous with 1 star. This was a truly unprofessional place and they took no accountability for their actions. It was error after error on their part. My family and I already were blindsided by my husbands death, but they made it even more stressful all the way til the end when the death certificate took 3 weeks & they made an error with that.

Golden B

This place is the worst please run do not go hear for your love ones. Come the day of the funeral there was no staff available to work the slideshow equipment properly so my slideshow was placed on a 32" television in front of the casket with low volume. The inserts that were given for the obituary were not placed in the obituary the day of the funeral so I had to begin inserting photo sheets myself. The service was held on a Saturday come Tuesday of the following week I was called to come back in to sign a form stating that the funeral was held for the proper person so that they could then do the cremation that was already paid and signed for. At this time I asked for the belongings back and was told they don't give the belongings back from the deceased due to the chemicals they use. After an hour I was given the belongings I was told cremation would be held on Thursday or Friday and remains could be picked up after. Friday I received a call from vital records stating the death certificate was ready. At no point did I get a call from the funeral home stating that the remains were ready for pick up I called one Tuesday Jan. 21st to ask about the remains and was given two excuses as to why I didn't receive a call 1st was the urns werent available the 2nd was the death certificate wasn't ready neither of which I was receiving from this facility. I went and picked up the remains on Tuesday my family members remains sat for an additional 4 days because they forgot to call me. these things may not seem like a lot but when dealing with a death these are things you would not expect to be done specially when you pay so much to have these arrangements set up. An the only thing you get for all of these mishaps is a sorry . No one is held accountable for all the mistakes that were.Please don't go here

Tiara J Clinton

Very respectful and attentive to my family in our time of sorrow.

Shay Spearman

Beautiful experience. Friendly staff

Joyce

I lost my nephew n I was very pleased with their services, they are really busy so we did have to wait a little longer than expected

Marvin Baker

I was not impressed with this funeral home at all. My family chose this funeral home due to an unfortunate untimely death. No insurance was available and everything had to be paid out of pocket. The mortician that worked with us was absolutely horrible. She showed neither sympathy or empathy. It was just a job. I completely understand that this is what you do however the family members deserve to be treated better. She was not available during my family members wake or funeral (I don't even think she was in the building for the funeral). We chose cremation for the final preparation of my family member and they didn't even contact me to let me know that the remains was available. I had to contact them. As far as the presentation of the body... they did an absolutely wonderful job. And the funeral home and nice and clean and the service was great. What makes this place bad is the communication of the staff. If I had my choice this would not be a funeral home that I would use again.

Tiffaney Watts

Please run as fast as you can in the opposite direction. If there was a way to give 0 stars, that would be my rating. This place has no compassion or empathy for a grieving family, they made a painful situation so much worse. The staff is very unprofessional . I waited a whole month for my mom's remains. I will never use them. Please DO NOT USE THEM!!!!!!!!

Marrl0nn Jackson

Great

LaMaretta Salley

My family had a very comforting experience with this funeral home. Everyone was so nice and understanding of what my family was going through. Absolutely very professional at all times

Lisa Johnson

I was pretty satisfied with the professionalism and services here. They had COVID-19 protocols good is important now. The behind the scenes staff and limo driver were great. The few cons I have is although the appearance of my loved one was very good, I said for his face to be clean shaven when I was asked during the initial meeting with the director. Instead they gave him a goatee which my dad has never worn. I wanted my dad to look as close to his natural look as possible. Why ask if they’re going to do what they want. I did not appreciate that. Since they charge a percentage to use life insurance, I paid myself and figured I’d get reimbursed by the insurance but it’s taking too long to get the death certificate. There was some mix up about the doctor omitting key information on it which was rejected by Vital Records. No one is accepting this ‘working copy’ they provided me but I was told by the funeral home that it would be accepted, no it isn’t.

Shantell Leak

I mean it's a Funeral Home

G Pride

Nice place

I'dia Bey

the pastor for the service was RUDE!! he began aggressively clapping while people were saying remarks for my step grandfather! He did this as a way to cut time short for remarks. It could’ve been handled way differently. It felt very disrespectful because these were acknowledgements of my step grandfather who was a kind soul. Every word about him deserved to be heard!! His name was Kevin Robinson

J Boone

Incompetent to say the least! Don’t send your loved ones here! Insensitive disrespectful!

Kenny Beans

Staff at night seem like they aren't concerned with the guest at all

Sandy Phelps

Great staff and very professional. The funeral home was very neat and clean. They work with you to give you the best funeral for your loved one.

ronald chance

.Beautiful place.

Tiffany Kinsler

Did an excellent job for my father services. Communication was on point, every staff member I met was awesome, comforting and understanding. I recommend Joseph H Brown 100% to provide a great service to your love one.

Gloria Harding

Had to lay my husband to rest here and so far so good. Jujuan and Jerry Allen.

Payne Smith

I give much thanks to Joseph H. Brown, Jr. Funeral Home, for the Loving and caring way they were with me from the moment I walked through their doors to the moment the limo driver brought my family and I back to the house. Each and every employee of the JHBJ funeral home was so nice and respectful, as well as professional. The cremation service were excellently prepared, the Bishop and Organist were just amazing, and I am so grateful for that. They were there with me for every step of preparation of services for my husband Marvin R. Baker, Sr. Thanks so much! Denise Baker

Sauls .Nana. Sherry

Great service

Kim Savage

Beautiful people and beautiful space make mourning bearable.

Lindsey Perry

I am rating with 1 star and that is not accurate! I give them no rating. My grandmothers body was prepared by this funeral home to be sent to N.C. March 2020. I have been trying to get her death certificate which was paid for since then. Today is 11/15/2021 I still do not have it. I have called several times. I am being told I would receive a call back. No one ever calls. Service has been terrible.

Ambers Adventures

Thank you for my brothers funeral

M I

Amazing multi generational family owned business. The Brown's and their staff did a wonderful job. Thank you.

Qadriyyah Smith

Customer service was not the best. My appointment was at 2:30 I waited two hours to been seen. I asked to pickup my Dad cremains on Friday after 4PM for services on Saturday. On Friday my brother gets to Browns to find out the Urns we ordered were not shipped by the vendor. No call prior to arrival to advise, again after waiting for about 1/2 hour he was told the Urns did not come in. After a few phone calls by myself to Browns resolution was made. I feel the communication skills could be better.

Tonia M

This past monday, I attended a funeral service for a relative Ms. Virginia Bailey at the Joseph H Brown Funeral Home. This was not the first time attending a funeral at this location, but I really disappointed with the lack of professionalism displayed at this service, on this occasion. To begin with, I was greeted at the door with a temperature check and hand sanitizer, which I appreciated. I received one program and attended the service, which went well. Toward the end of the service, friends were giving their condolences and greeting the family, when a woman representing the funeral home, started asking friends of family members, over a microphone to move outside. She made this announcement several times and to her defense, not many responded to her request. She then yelled as loud as she could and stated " Everybody needs to move outside, unless you want the family to have to pay for more time". This was so loud, it caused several people to jump and turn around. I could not believe that under the circumstances anyone would speak to a grieving family and loved ones in this manner. I realize that schedules are important, however there must be a more professional way of addressing these issues. In addition, I went to the front desk to request an additional program and was told to check the family bag. I don't know what the family bag is and wasn't going to approach my family requesting it. Professionalism and assisting anyone coming to your establishment should be priority. Attention to detail should be given to these matters.

Jujuan An Jerry Allen

They did amazing job also the service they provided was great.

E W

My grandmother used Brown for years but never again. The customer service is awful. They thought they were going to use Covid as an excuse to rush the service just as they were quick to take the money. We will be (hopefully no time soon) using another well known funeral home for our family members.

Kimberly Thompson

First thing the director was short and didn't explain details . Second the staff was rude the day of the service . I understand protocol during covid 19 . But it a way to handle and talk to people. They just want your money . Trouble customer service.

Bettye Alston

Very caring and professional family/business. The service provided was great.

Deacon will witherspoon

They are the most unprofessional and the most unorganized funeral home I’ve ever seen. First the funeral home sent the limo driver to the funeral home at the exact time that he was supposed to pick my family and at up. We had to call them, thank god we are only 10 minutes away from the funeral home otherwise I would’ve been late to my own mother’s funeral. They when we get there it’s like the say doesn’t want to work, they wanted me to put everyone in line to walk in the funeral and they didn’t want to stand there and hand out the obituaries. They literally had to find the guy to close my mothers casket, my guess is that he was somewhere eating because when he got in there his breath smelled like Fritos. On the minister or the priest or whatever the hell she was supposed to be she was terrible. What minister or priest you know reads scriptures from their phone instead of a bible and tries to force grieving people into a religion to past time. Overall it was a terrible experience and my mother deserved better than that. DO NOT use this funeral home it is a waste of money. I’m planning a memorial service/candlelight hopefully I can honor my mother better that way.

Dorothy Edwards

My experience with Joseph H. Brown was extremely disappointing. They did not provide a pleasant and respectful experience the day of the service, and the most regretful things is I will never have a chance to make this right for my daughter or my family. Heartbreaking.

Chelle Chelle

Ghetto mess, they all need lessons on how to talk to grieving family's. And the little guy, what is he even there for? He seems to not know anything.. constantly redirecting questions to everyone else? Why is he there? He a terrible decoration for the desk lol. I did not choose this place from past atrocities. My mom did. Beware. I know it's a business but do you have to make it so apparent you only care about money.

Erica Hall

Joseph H. Brown did a great job with my mother's arrangements. The only issue I have is that the cremation urn pendants ordered were not received. It will be a year in March, and we have not heard from any member of the Brown team on the status of these pendants. Every time I visited the funeral home, I received the run around. I was told upon my last visit that I would be contacted, and that someone would deliver what was received to my home personally. As of this date, no contact, and nothing received. I will be contacting a lawyer as to me, this is breach of contract for I have not yet received a refund, nor the pendants and the remainder of my mother's ashes.

Stacey Hill -LABOR-

I lost my mother right before Christmas this year and was not happy at all with the lack of empathy expressed the moment my mother passed. I called them because this my mother's choice (recommended by the cemetery chosen). When I called them to let them know my mom passed, the person who answered the phone was uncaring and asked where we were located. When I mentioned my area (inside of Maryland/only 13 more miles), the price doubled because we were over the 30 miles. Needless to say, I chose somewhere else and I'm certain that my mother was pleased that I didn't budge while suffering her loss.

shan toli

They done an excellent job with my mother. They were very professional. I received my mother’s remains and death certificate on the same day. This is my second time using there service

Karl Burr

Still a provider of quality care during the most difficult of times

Jamar Robertson

This is a family owned business,that once was family. It's really just a business run without friendliness, customer service or even respect. I've watched my mother and aunt (the Gross's) honor both my grandparents and my aunt's who all wanted to of course be funeralized here. The facility is wonderful and loved ones look great but the customer service is aweful.

Larry McCullough II

Staff is amazing. The morticians are pleasant and informative.

Denine Griffin

????

Sherry Scott

Don’t go here! They keep hindering my mother from receiving important documents for my deceased father. They have been giving us a run around for a year. Hanging up on us, transferring to deadlines, saying they will call us back for over a month and no one calls back, we call them only. Said they have to “find a file” as their excuse, they have been saying that for a month...how come your filing system is so out of wack u can’t find it? Building falling apart during service too. Update* still hasn't called back and it's been a month yet again.

Joyce Allen

Professional

Ashley Lee

Great job! Did an amazing job with my grandmother. Staff was professional to work with and the family could not have gotten anything better. Joseph Brown's went over and beyond!!!!

Karen Worthey

Was trying to get information for a service and it was like pulling a tooth. The young lady made me feel like she didn't want to do it. She had a very pleasant voice but she didn't offer any helpful information after I told her I wasn't familiar with a cremation service. She made me feel like I was bothering her or wasting her time. I had to ask her each question. She didn't offer any explanations herself.

Kevin Jones

ABSOLUTELY TERRIBLE, I CALLED FOR SOME INFORMATION ABOUT A PERSON AND THIS PERSON WILL NOT MENTION HIS NAME WAS SUPPOSED TO GET BACK IN TOUCH WITH ME YESTERDAY AND HE DIDN'T I CALLED BACK THIS MORNING AT 900 AND HE SAID HE WOULD GET BACK TO ME WELL...HE DIDN'T SO I CALLED HIM BACK OF COURSE HE DIDN'T KNOW WHO I WAS AND I KNOW THEY ARE BUSY BUT.....THIS BUSINESS AND HE TOOK DOWN MY NAME AND PHONE NUMBER SO TELL ME WHY I HAD TO CALL HIM HE WASN'T INTERESTED AT ALL THEY HAVE LOST MY BUSINESS FOREVER TERRIBLE, TERRIBLE, TERRIBLE BUT...AGAIN IT'S THE PEOPLE WHO WORK THERE NOT ALL OF THEM I WOULD NOT RECOMMEND THEM AT ALL.....

Jamie London

It’s sadden to say that this place could have so much potential but however it doesn’t.The staff have no communication or empathy for the families they serve it’s all about the money. I will say they have some of the best people working in the background such as the drivers embalmers and first call receptionist and funeral informers.This funeral home is hazardous to families because there are no care for COVID-19 regulations all rules are broken based off who knows who.People who really love there loved ones should invest in going else where because this place is built off false hope and no kind of respect for the decease. If you want a place that’s ran by conniving drug users and money hungry people feel free to bury you loved ones here.

Julia Jenkins

Please don’t use this funeral home. We were suppose to have a viewing, service and then a cremation. They instead just cremated him first and nonchalantly told the family. We have no closer.

Darryl Wilson

I cannot say enough about this facility. My brother passed we went to Joseph H Brown. Let me tell you. They are caring , compassionate . They even helped us out. We were short on money. They provided us with the best services . I hope other business can be as good. Joseph H Brown is one of the best. Thank you

Ghost Tazz

nice funeral home #facts ????????11/17/19

Ebony Payton

I'm being courteous giving 2 stars. I called the earliest appointment to make arrangements for my loved one was 3 days ????. During the first phone call the person was extremely curt. I asked a question referring to accepting DSS vouchers.The guy said they no longer accepted them. I asked why not? and their response (exact words) " ....because this is our business and we have that right. It was the tone if his voice I found to be unprofessional. He stated the state at times don't pay when due.????.

User Unknown

This is the most unorganized and unprofessional funeral home ever. My dad passed I. December of 2020 and it was bad ever since. I was waiting on my dads remains because they stated that they were waiting on the doctor to sign off on my dads death certificate. Here it is June of 2021 and I have my dads remains as of Jan 2021 but I have been calling for his death certificate and has been told that it was going to have to be reordered and sent to me because they don’t know what happened to it. Please go somewhere else in Baltimore because this is not where you want your loved ones.

Crystal Evans

The funeral home did a wonderful job with by Grandmother’s appearance and overall care. The mortician’s professionalism could have been better when we questioned placement of my grandmother’s body in the casket. She instantly became defensive.

Aaron Carmon

I would not recommend this funeral home, they are unprofessional, the staff at the front desk needs to take classes on how to communicate and relate to people who are coming through the door for services. If you want a ghetto mess...this is the place.

Carolyn Williams

No stars should be an option! If you can afford a different funeral home to take care of your loved one to, please do. The WORST experience ever. I WISH I had read every review listed below before this place was chosen.

Angie

I want to that the entire staff at Joseph H. Brown for their outstanding service and professionalism during the time of the lost of my mother Lavinia White. Special thanks to Dietrich William's. We were so pleased from start to finish. My mother looked so beautiful and for that I thank you so much. You may this transition period such an honor for my family. I would recommend your service to everyone I know. Again thank you and may God continue to RICHLY bless everyone and your business tremendously.

Louise Brown

Awesome ???? did great work on my child