(Part 1 of 2)Unfortunately, I had a rather unpleasant and disheartening experience with Blair and Sons in December. My Father had passed so the next day myself, my brother and Aunt went into the funeral home to discuss my Fathers cremation and to pick out an urn. My Father had made it known to me that he did not want a service and we had planned to do something small at the family house when the time came. Upon arriving at B&S and meeting with a senior staff member, we discussed my Father at length with fondness and we also discussed my Mother who had passed 18 years earlier and the rather large service we had for her. After explaining that we would like to do something small at the family home for my Father rather than a service at B&S, the senior staff member went into a rather lengthy explanation as to why it was a bad idea and didn't recommend it. We went back and forth for a bit then once I started to feel a heavy amount of pressure from him I decided we should discuss some other arrangements instead and go back and revisit the service discussion. Then myself, brother, Aunt and the senior staff member went into the display room with all the urns and we all agreed on one for my Father. It is one he truly would have liked, it is wood with carvings on it. We discussed with the senior staff member how my Father did lots of wood working before he had us kids and would have appreciated the craftsmanship of the urn. We made it clear to the staff member that that was the urn we chose and he made a note of it. The staff member then brought up again the service at B&S and I put my foot down about what my Father's wishes were and that we will have something at the family home in the spring around the time that would have been my Father's 65th birthday. Once the staff saw that I was not budging on this, his whole demeanor changed, and this was noted by both my Aunt and brother. He seemed cold and less willing to help. My Aunt had some questions about burying her mother's urn with her father and the staff seemed hesitant to help with the matter but eventually did assist her in finding the information she needed. I understand that funerals and services are essentially sales, and that it is a business that is ultimately trying to get you to spend money on the service they are providing, but it was my Father's wishes to not have a service or visitation and it is my job to make sure his wishes are fulfilled. It was very unsettling to have been very pressured by the staff member, I'm not sure if it is my young age had anything to do with it, or the fact that we had used their services extensively with my Mothers funeral and thought we would do something similar, but either way I would expect a business that has been in the area for so long to respect its customers wishes. When a week had passed and I hadn't heard anything about picking up my Father's remains I called to see what was up and they said he was ready to get picked up along with some of the paperwork and forms that they put together as part of their executor package.I went in and picked up what I thought would be the beautiful urn that we picked out for my father. I was presented with a cardboard box which I assumed contained the wooden urn we picked out. Yes I assumed, and yes I should have checked at the funeral home to ensure that it was all correct, but I also assumed that a business that has been running for decades would have done their job correctly. Upon returning home I went on to open the cardboard box only to discover that my Father's remains were in a bag placed inside a plastic container. I cannot express the overwhelming emotions I felt in that moment. It was unnerving, heartbreaking, disappointing, and so disrespectful.Part 2 in picture below: