Reviews of Butler Funeral Home Niagara Street Chapel (Mortuary)

Maria Geraldini

Thank you for your patience and support!

R. Muhlberger

Giving a review to a funeral home was at first an odd thought for me to do, but Butler Funeral Home deserves a 5 star review with the excellent service they provided to the Pestano family last week. Also, the community needs to know how good their services are. As the family always did in the past, we went to George Darte Funeral Home. Aside from they were not able to accommodate the days we wanted for the visitation, the staff we spoke to was kind of turned off when I told him that our dad had a pre plan, which was less than G.D normally costs. Things didn't go well so we decided to look around. Thank God for Google, Butler's was next to G.D online. We called and Kathy answered the phone. First thing we asked was, if they can accommodate the days we wanted. Voila! Yes, they can and we didn't need an appointment. We headed there as walk in clients. What I'm trying to say here is, there are better businesses out there like Butler's Funeral Home, who truly cares and emphathizes with you. They may not be as big as the other funeral homes, but that's the key to a quality service, which they gave us from day one to the interment. The staff were all nice and helpful. They paid attention to the details and little things such as opening the door for the family and guests. They also paid attention to the requests of the family. We were very happy with Butler and with this, we highly recommend them! Thank you Butler Funeral Home for your great service! -Rachel

erika

At my aunt’s funeral they were not able to accommodate all of the people who came to pay their respects in the main chaple. We were asked to sit in the visitation area where myself and my cousins had to rearrange the furniture ourselves in order to watch the TV that was supposed to display the service happening in the other room. This was awkward enough, and then the sound didn’t work on the TV so we sat and looked at the service that was happening without audio. At least half of us were relatives who travelled 1-3 hours to attend the service and then were unable to actually attend due to the lack of preparedness of the funeral home. They wouldn’t even allow us to open the doors to the chapel so that we might hear some of the service. It was totally disappointing.