Reviews of Turner & Porter (Mortuary)

Rose Stojanov

Very professional and considerate.

C. Robertson

Very sensitive and helpful staff.

Stephanie Cheung

My mother passed away over the holidays, and from when we first called Turner & Porter and spoke with Susan, to our dealings with Fiona (Funeral Director), and Matt who looked after us for the service and the cremation, we were working with extremely empathetic and professional staff throughout what was a very fraught and stressful situation. We felt nothing but cared for throughout our planning and the actual service itself. Everyone was extremely knowledgeable and understanding of our specific circumstances. Worth noting that I was referred to the Yorke Chapel location by two other friends. Highly recommend.

Zeera Duvall

Very professional and listens to what the family wants. My mother's final burial was in Portugal and everything went smoothly,. Was at the airport to collect my mom with the funeral home. Very impressed.

Robert Cavaliere

Went to this location for a viewing for my uncle. Couldn't believe my eyes when I saw one of rhe employees asking my aunt for payment in front of family and she hadn't even got in to see her husband yet . Who does that. Asking for water was like asking for gold. Dirty looks all around and they were just standing there just chatting. I guess if you don't get their top package this is how you're treated. Good luck to anyone who uses them.

Daniel Trias

Like most funerals, costs add up and things get pricey, but in the end they took care of everything thoroughly and respectfully. Very helpful, kind staff.

J Emilio

Extremely rude staff. Hopefully I won't have to come back again.

Jacob S

I just went to a funeral here last week. And one a few years ago. It's a very nice/popular funeral home, on a very busy street in a great neighborhood.

Jeff Vogan

They did a wonderful service for my uncle.

Joay Atkinson

Curtious, kind and professional.

Jennifer Long

Wonderful service during an emotional time. Staff are kind and professional, and guided our family every step of the way.

James Foley

Warm and compassionate people. They take care of everything and anything you might need. Looking forward to getting cremated there when I die.

Lois Sutton

I highly recommend this place.

Diana and Donna

Turner and Porter staff were very helpful at a sad time and would have received a five-star review. However, 10 days into this journey I discovered that they have their "own" special way of dealing with obituaries. They offered to place the obit in the Toronto Star for me. This was gratefully accepted at a difficult time. My cousin, a lifelong resident of Toronto, has many, many former co-workers and friends across the city, and family members around the world who would have been looking for an obituary and particularly a guest book. Turner and Porter will not tell you that they "block" Toronto Star on-line access. So no one in Scotland, the US, or many friends across Canada have been able to read or contribute memories and wishes. Most were notified to look for the Sept. 21 obituary; but could not see it. How would they know to go to Turner and Porter's web page - the funeral home is not mentioned in the obit...which they can't see anyway! And she wasn't on the Turner and Porter web site, they apologized for that!!! Turner and Porter staff member Meghan argued the point, at a time when I do not need more grief. WARNING TO FAMILIES: Place your loved one's obituary in the newspaper of your choice yourself. Do not accept an offer from Turner and Porter to help with that aspect of this tough process.

Douglas Youngson

Respectful, and the help you need during difficult times. Despite knowing and expecting the inevitable, when that time came, there was still so much to think about and trying to concentrate on each of them was almost impossible and a ton of stress. They helped our family arrange everything from the time of passing to the service. I couldn't have been more grateful in a time of need.

Jessica Cordeiro

Good atmosphere, very friendly and sympathetic staff. Plenty of parking and walking distance from Jane station.

Carol Lewis

My brother passed away almost 3 weeks ago and I'm still not done with them. I've had to follow up with this location multiple times with no luck though they are quick to send an invoice, eventhough the after care still hasn't been completed. Needless to say I'll have to call again tomorrow. I would suggest you go elsewhere.

Monica Nobile

Tracy Weir pre-planned my Dad's funeral. She was always helpful and available for questions. On the Visitation and Funeral days, Michael took over. He was always present, supportive, professional, and compassionate. I felt that I could ask him for anything and he would do it. From helping out at the Visitation, to ensuring flowers were delivered on time to the cemetery and then outside to the burial site, everything was on point without further instructions on the day. I would highly recommend this Funeral Home to others.

sharon elliott

I was present at the funeral of norm and John gray on Saturday, October 16, 2021 and I just wanted to say how wonderful the service was with the chaplain there. He certainly knew the wonderful man Norm was.

Sean OGrady

Wonderful service and exceptionally professional staff.

Sherglue

My experience with Turner & Porter funeral services still haunts me to this day. They were supposed to arrange the transport of my mother’s coffin to Ireland for final burial. Unbeknown to my family, Turner & Porter personnel had erroneously attached an envelope containing my mother’s passport, rather than a photo copy, to the coffin container. The passport was subsequently stolen during transfer between planes at London Heathrow airport. Following the theft, the funeral company did not assist us... they barely apologized and did not help to rectify the situation. The incompetent and impersonal way in which my family was treated by this funeral company, during an already trying time, was so unprofessional. This happened eight years ago, but to this day, it still haunts me... and for this reason I would never recommend Turner & Porter to anyone looking for funeral services

Sherglue

My experience with Turner & Porter funeral services still haunts me to this day. They were supposed to arrange the transport of my mother’s coffin to Ireland for final burial. Unbeknown to my family, Turner & Porter personnel had erroneously attached an envelope containing my mother’s passport, rather than a photo copy, to the coffin container. The passport was subsequently stolen during transfer between planes at London Heathrow airport. Following the theft, the funeral company did not assist us... they barely apologized and did not help to rectify the situation. The incompetent and impersonal way in which my family was treated by this funeral company, during an already trying time, was so unprofessional. This happened eight years ago, but to this day, it still haunts me... and for this reason I would never recommend Turner & Porter to anyone looking for funeral services

Debra Couto

I chose to go with Turner and Porter again after 10 years due to the compassionate and professional way they handled the sudden demise of my son. I used their services again on the loss of my dear husband in Dec. 2020. The people who work in the office were excellent. Special mention to Mr. Jeremy and Ms.Katherine. The experience with the funeral director was very unpleasant. She lacked compassion and wanted to control everything and acted in a very authoratative way , without consulting my son and me on sensitive memories which we wished to have at the service. I understand, the pandemic put restictions on numbers. However, in the church, she chose to challenge the priest on the presence of a pall bearer, a very close friend of my husband. She made him sit ouside in his car while she and her help sat in the foyer of the church. We selected a very beautiful flower arrangement and a portrait of my late husband to be placed near the coffin during the mass. She refused to bring and place it at the appropriate spot. When my son requested for it to be brought in, she gave an excuse which was not valid. The management were made aware of the issue. They did speak to me about it, but no sincere apology from the funeral director. She ruined the special memories that all family and friends around the world watching on live stream did not see. My husband's coffin laid stark and bare in the church, not becoming of the man he was!

Young Shin

Good service

Jose Garreton

If you are planning a funeral, this is a very nice location. The staff is very professional, caring and helpful.

Renzo Casullo

Excellent service! Kayla, the director was very cooperative and understanding.

William Tindale

Very helpful when times are not good

Rob Petherick

Absolutely No Clue what the Word Professional Means, pretty Sad when you are dealing with the Death of people's Loved ones. If you going to act like arrogant douchebag, please find yourself a new Career.

Karl Chaves

Very professional staff.

Mel Melnike

Our recent family loss of our Son in Law Frank Mangiarano is a continuous sad memory loosing a great person, we miss every day in our life. It is sincere and grateful to Turner and Porter for their professional and compassionate personality that was displayed, we thank them all for their outstanding service.

Roman Dementavicius

The staff made a very difficult time far less stressful for the funeral of our dear mom. Their attention to detail was outstanding and the staff were attentive, empathetic and thorough. Our thanks to Chad, Thiona, Michael and all the staff at the Yorke Chapel.

Jason Tornato

The secretary gave us the dirtiest looks the entire time and the funeral director was reluctant to approach us, did not talk much and insinuated we couldn't afford their services. Very unprofessional

Joanne Enser

I was extremely disappointed by the staff here. My daughter and I met with them the day after my husband died. We asked them to ensure that the casket be closed to the public and to help us if relatives got drunk and aggressive. I paid them in full before the visitation $13,000.00. They had the casket open and when a drunk started badgering me and I insisted that the casket be closed, they refused. I had to close it and it was very traumatic for my daughter and me. We made an appointment to talk about our dissatisfaction a few weeks later and they didn’t even apologize.

Amey Liddell

Did my fathers funeral amd did a wonderful job

Linda Stollar

My father passed away a few months ago and had Turner & Porter arrangements already in place from 28 years ago. Due to the current situation, a funeral was not held, but a simple cremation. The sole responsibility of the funeral home, which was discussed and confirmed upon meeting with them, was printing the memorial cards and informing my daughter of when the ashes were returned to the funeral home for us to pick up. My sister attended the funeral home on the Saturday, five days after his passing, to pick up the cards and inquired if the ashes had arrived (as we told would be the case). She was informed that they were not there and my daughter would be contacted immediately upon their delivery. Unfortunately, by Monday we had still received no update regarding the ashes, therefore my daughter called again to inquire about this and was informed that the location of the ashes was unknown! After some time of the team trying to locate them, we were informed that the ashes were in fact at the home since Saturday. Due to this lack of information, we were forced to have my father’s interment on the Tuesday. As it was during the week, my daughter who is a frontline healthcare worker, was unable to attend. This was extremely upsetting for her and our family, as my father and her were extremely close. If we were correctly informed that the ashes were available on the Saturday, like anticipated, this would have not been an issue and my daughter would have been able participate in his interment with our family. As a result of this unfortunate and upsetting experience with Turner & Porter, my family advocated strongly for my mother’s remaining money (which was in place for her own services) to be returned. We have since been able to arrange a much more reasonable and straightforward cremation, where we truly hope to avoid experiencing this issue ever again. In summary, I was so disappointed by the lack of professionalism, organization and compassion we experienced while working with Turner & Porter. I wanted to share my family’s experience with the hopes of preventing this happening to any other grieving family.