Reviews of Covenant Funeral Home (Mortuary)

AngieSoFly xo

It pains me to say this, but I would think twice before recommending this funeral home. My family wanted to support this funeral home especially being that it is black owned, but was not impressed. Thank God things turned out as well as they did, because we were nervous seeing that there was very little communication throughout the planning process. Luanne was not in the country at the time of planning and not sure why we were not given another entrusted person with the company that we could work with and meet with in her absence. We did not see a pic of casket until the day before the funeral. No pic of the flowers, and no real outline ever emailed of a financial breakdown of what we would/could get with our budget. No transparency, which makes me skeptic. We expected the day of the funeral to have black directors, but they were both white and from a different place than Covenant(I will note that they were decent), however not what we were expecting, could’ve just went with any funeral home if that were the case. We asked about fingerprints from our departed so we could later do some kind of keepsake and the finger prints were not done. Although Luanne was available for the most part when called and asked a question, she did not take initiative to call us and offer any info to us. Found that strange, seeing that we are not the experts and have not had to plan a funeral before. Lack of proper communication, not very professional, lack of empathy, lack of presence( zoom calls are free you know). I believe firmly in principle and will give an excellent review for things when warranted, but I honestly wasn’t impressed with this experience at all.

falicia seepersaud

My boyfriend and I just recently put our daughter to rest..... Covenant Funeral Home was recommended to me by a close friend of mine.... my friend knew that this was a very difficult time for me so she took it upon herself and gave the owner my number and told her to contact me Miss Luanna contacted me the same day.. her and I had a chat and I told her I would be in no later than before the week was done I made my appointment with the funeral director showed up explained too her thd situation told her what my expectations were she understood every aspect of the situation Luanna then said give me your wish list and that's exactly what my boyfriend and I did..Luanna made it very smooth and easy for us couldn't thank her enough for the beautiful send off she gave our Angel... I would definitely recommend Covenant Funeral Home

Timothy Manone

Poor communication, doesn't dress the body properly, poor quality makeup service They leave the same dirty clothes on the body ,poor job on the make up on the face Black glue or paste on the eyes and lips ,they steal the body from the service Rip you off for service

Erin Amoah

My dear friend informed me of the great difficulty he encountered with Covenant House when he tried to organize final arrangements for his mother this past April 2021. Let's be honest, dealing with loss is extremely difficult and tragic as is. The support from the funeral home employees and director should make the process easier by providing all the necessary information so the decreased can be laid to rest peacefully and the family find comfort in one another. My friend being the ONLY child of his mother and being the sole communicator in this situation was NOT privilege to details from the moment Covenant Funeral picked up his decreased mother from the hospital. Was it because she was on social assistance that Covenant Funeral Home decided to take advantage? Who knows. This question is yet to be answered and still will continue to linger in my mind. After several attempts (emails and phone calls) to reach the director or an employee with information regarding his mother and what the next steps are, on May 14th, 2021 he happened to come across an employee who answered the phone and nonchalantly told him his mother had already been cremated. Let that soak in. He continually called to see what shall be done, but instead the matters were taken out of his control and final arrangements were made without his knowledge. Yes, application forms were filled but there were no dates confirming what was to take place next or when it would occur. If this doesn't stray you away from this funeral home, I don't know what else can. Unfortunately, I had to give a star for this to post, but respectfully I would have left it at 0 stars if I could.. James 2:13 NLT - " There will be no mercy for those who have not shown mercy to others. But if you have been merciful, God will be merciful when he judges you."

Covenant Funeral Homes Inc.

Thank You Roger! God Bless You!!

Sleazy Graphics

She's a fraud .She says one thing a does another .Can't be trusted period .

Sarafina Deatemaa

Awful place. The people here can't even do one simple task. Asking for consent from the family member, It's really not that hard. You are working with people at their lowest.

Richard Picart

Based on word-of-mouth reviews and personal observations, our family hired Luann Jones and Covenant Funeral Services (CFS) to provide professional services for our matriarch, who was funeralized on November 12, 2021. Our experience of their work is noted below: Good 1. CFS made our mother look fabulous after a terrible season of illness. The hair and make-up were perfect, and she looked as she would have in her best days. Very well done. 2. They showed up on time and conducted themselves professionally throughout the day. 3. The flowers on the casket were fresh, bright, and gorgeous. 4. The prices were very reasonable. Opportunities 1. As a first-time client, we had to prompt for information, and the items on the contract were not clearly understood. There was no onboarding meeting where the entire process was explained to us as a grieving family. This led to some awkward moments that could have been avoided with a proactive explanation. 2. CFS had some creative ideas to honour our mother and share the experience online. However, they were not discussed in advance, which left room for unmitigated risk and frustration. Overall, the day was completed without distraction. However, we suggest the following to Covenant Funeral Services: 1. Improve their client experience and onboarding procedures. Don’t assume clients know the process or recognize the opportunities to have a great funeral experience. 2. Disclose all aspects of their on-site services and ensure the family agrees. Covenant Funeral Services is a growing black business. While we encouraged them to address the opportunities we stated, our family was overall pleased with the experience of funeralizing our mother. The Rowe Family.

Bush Man

My personal experience with this funeral home was disturbing. The communication was disrespecting, rude, obnoxious and very naïve.

Lucy Green

After watching what my friend went through dealing with Covenant Funeral Home, I would advise no one to go here. I wouldn't even let my worst enemy go here. I wished I could give this place zero star. First off, the owner (Luanne) lacks compassion, respect for the dead and their loves ones, empathy and she's very insensitive. She has truly robbed my friend the opportunity to properly mourn the loss of his mom. My friend lost his mom in April and due to Luanne's "management skills" he was only able to retrieve his mom's ashes in September. She has yet to sincerely apologize to him. She refused to speak with him in person and when he requested a meeting with her, she told him a meeting would not be possible until October 17th. Keep in mind she is not away on vacation she is just being difficult, like she has been since April. Luanne, please consider the way you're running your "business". Please consider working on your professionalism. Remember, you're working with a vulnerable population.

Cynthia Rogers

Covenant Funeral Home, does not care about the dead or the love ones of the dead. Calls, emails, voice-mails goes unanswered. This place made it difficult to plan a proper funeral service to honor someone whom I love. Her sudden passing was already enough to stress family and friends but Covenant Funeral Home made it even worse. It's evident that the deceased means nothing to them, and it's just about money. The way this place is operating is, unacceptable.

Awsomejordel234 Guy

Covenant Funeral Home i would recommend any day the management and staff are very very caring people and super professional, super nice i use covenant for my dad passing and i was very happy with the service the love and care from Luann J and her team WOW! was second to none they were amazing from start to finish. god bless you all for what you do , god bless your business. CG

A.

Burying any family member is hard, much less burying your partner. In a time where black owned anything is far and few without travelling far distances finding a local black owned funeral home was not only relieving, but assuring that my Love would be in the greatest of hands and in great hands he was. I appreciate so much, the time, the effort, the quality and the compassion that went into his final preparations. He was sent off exactly how he would have wanted to be. Forever grateful.

Carmen Lam

Thank you Luann for all your help. With such short notice, you were able to figure everything out for my grandpa. Everything turned out great and it was a nice ceremony. You were very well informed with our Chinese rituals and it was helpful to have you assist us. Thank you again for all your help, we really appreciated it.

Rashelle Litchmore

Very disappointed not only in how the funeral was handled, but in the funeral director's treatment of the issues when they were raised to her. I emailed the funeral director to let her know my concerns and have yet to receive a response. I understand that mistakes can be made, but I'm saddened by the lack of accountability and lack of apology to the family for the issues that arose.

Joanna Joseph-Kosta

My family used Covenant Funeral Home when my uncle passed recently. We were treated like family! The service was beautiful and something we all know he would have been proud of. Thank you to the staff at Covenant for doing all that you do and giving us the perfect goodbye????????

Grere Meloney

Luanne the owner is very unprofessional and not fit to deal with people in the depths of their grief! Her lack of empathy is mind boggling! Would never recommend this establishment to anyone.

Bright Osei-Agyeman

BE CAREFUL during this time of grieving. If you are looking for professionalism, transparency, compassion, empathy, and even respect for you and your family, you will NOT find that at Covenant Funeral Home. Instead what you will experience is absence and confusion due to the lack of timely communication from Luann Jones. My mother passed away back in April 2021. At no point did I receive any updates regarding my mother. I tried many attempts to connect and go over all the details with somebody, but I would be told that Luann was out of the office. “Out of the office” is a phrase you will hear OFTEN when speaking to Luann. In May of 2021 I would find out that my mother was cremated with NO KNOWLEDGE. That is not customary under any circumstances! Luann Jones’ reasons were very misleading. She said since my mother was receiving social assistance, they have no idea when the cremations begin. This was concerning since her own staff member was able to tell specific dates regarding my mother. I am still trying to figure out what occurred. Luann failed to disclose so much! I would not hear back from her for weeks after approaching her with new information (at that time) about COVID-19 protocols and what I needed to know prior to deciding if she was the right person for my mother’s care. I raised this issue with the Bereavement Authority of Ontario (BAO) hoping that she would be held accountable for her mishandling. During this time, I stopped communications with Luann to ensure that the investigation against her would take its course properly. I heard back from the BAO in August. To my surprise no action was taken against Luann. The BAO said this was a case of “unfortunate miscommunication” and had given her a warning about not being timely and keeping people up to date as it is a courtesy and conduct. It had been months later and I was not in possession of my mother’s remains. It’s never been my desire to get my mother’s ashes late. In September 2021, when it finally came time to receive my mother’s ashes Luann was supposed to be present at Covenant Funeral Home. I was only met by 2 of her uninformed staff members. They didn’t know much of the situation. Luann was supposed to show me physical documentation that would indicate the processes. Again she used the “I am out of the office” phrase when I called her phone. She also said I would not be able to talk to her UNTIL AFTER OCTOBER 17, 2021. She did not state that she would be on vacation and has not followed up with me as to when I can meet with her. I’ve asked for her reasons and her only replies are “I won’t be in the office”. This dismissive behavior is unheard of. After the conclusion of the BAO investigation, I have continued to experience the same behavior and conduct that she was warned not to display. At this time she is more concerned with responding to online reviews than following up with me. She is not capable of being transparent. She will not offer you support when it's needed the most and she will withhold information from YOU the consumer AND her staff - be aware of this! I urge anyone who has had similar experiences to file a complaint to the BAO. Trust me it is emotionally, mentailly, and spiritually draining to stop and go over the events in your head and notes, but people like Luann can get away with so much if no one uses the right channels. These stars and reviews are not enough. There was an offer to hold a memorial for my mother at no cost, but after experiencing what I went through with Covenant Funeral Home and Luann Jones’ mishandling of the situation, she does not deserve to host my mother. I do not wish this experience on ANYONE. Online reviews are not enough to hold an unprofessional, dismissive funeral director accountable and attentive. Administratively, you are not going to be kept up to date on the funeral process. You will not have an easy experience if you are caught in a “cat and mouse” situation with Luann.

Mir Fran

Luann, I can't thank you enough! You made my mom look like a sleeping beauty! You took your time and explained everything to me up front. You were a listening ear that never rushed me. Very professional and sincere. I would highly recommend your funeral home and services. Thank you so much!!

C Persad

Thank you so much Luann and staff !! My sisters service was handled so well even with the COVID-19 restrictions in place. The viewing and funeral were handled gracefully, beautiful pictures were taken and shared along with videos. My family and I were impressed on how well things went and we thank you !! We could not have asked for a better service to send off our beloved daughter,sister and mom Samantha ! thank you and god bless

Rich Bugyei

(First of all i would rate this a NEGATIVE 5 if that were even possible) This funeral home is extremely negligent and unprofessional in the way they handle funerals and business in general, I would NEVER recommend this place to anyone and highly recommend they shut down due to their horrible practices. They hired a random "reggae artist" named "Tony Prophit" who was masquerading as a Pastor for the private funeral we attended to lay our brother to rest. The egregious behavior of this man was beyond ignorant (dancing and singing to music while people are trying to hold back in their grievance amongst a list of other cringeworthy actions he did that day). The entire ordeal made everyone in attendance uncomfortable and we did not feel it was the best way to honor our brother on his day of ascension. After doing our own investigation into the "Pastor" we found that he really was not registered as a pastor nor has he ever been. When we confronted the Funeral Director with this information we were told "they did not know he was not a pastor because they have used him before" (what kind of Funeral Director chooses to hire a person without researching them first or at least confirming their credentials?). I pray that nobody else ever has to go through such a painful process we did. This place needs to be shut down for good!