Reviews of Victoria Greenlawn Funeral Home & Cemetery (Mortuary)

Maaya Hitomi

TL;DR: Staff are not good. They make sure that dealing with a death feels like being a customer. Definitely willing to blow past boundaries, and great for disrespecting the funeral burial process. Their parent company (Arbor Memorial) has been accused of some shady, unethical stuff in the past. Given my experience, I totally believe it. Avoid if you have a choice. My mother passed away in November of 2018. Because my grandfather was going in for a major surgery the a couple days later, we had to rush to make sure that he could attend. The employee that we dealt with 100% took advantage of that situation. I will stick to the major points here. 1) During discussions about my mother's appearance and care after death, we clearly stated that we didn't want her embalmed as we believe in returning to the earth. After saying this, the director we were speaking to asked us again; we said no. He asked a third time, saying that it will help her look better (for funeral <24 hours after death), we said no. He asked what she died of, stated that it would make her look unappealing, and asked a fourth time. We gave up. My brother and I had to leave the room before blew up about it. 2) On the day of the funeral, my brother knew that there were going to be a few young children coming. He quickly ducked into the parlour to see our mum and make sure that everything was kid-friendly. It was, but a moment later, while he was having a moment with our mum, he was shoo'd from the room by a lady, saying that she he can't be in there yet. He mentioned that he is her son, and she still shoo'd him. 3) The funeral director's cell phone went off, as he closing the casket (something that he made a big ritual importance about) 4) We asked for a few chair grave side because my father has severe COPD and my mum's dad was quite ill as well. That didn't happen. They had to stand. My father very nearly fell on the way to the grave. 5) After our service, the company send around one of those 'how did we do?' surveys. I completed it with all of this information. We got a call from the owner who was almost gleeful about telling off his employees for having the ringer on on their phone. When I mentioned feeling coerced into the embalming, he seemed intent on making me declare that I wasn't coerced. I stopped talking at that point as I knew they don't have any interest in actually resolving the problems. There are much MUCH better options than Victoria Greenlawn. If you have the time, shop around. Victoria Greenlawn is expensive, even as funeral services go. More importantly though, please get someone that will respect your loved one the way they want to be respected. That didn't happen in my experience with Victoria Greenlawn.

ßruce

My grandma and grandpa both had services through this funeral home. The funeral home was pretty and the workers were all helpful and friendly. They set up the room with all grandma's favorite things and played a video where she was talking. it made my dad cry but he said it was because he was so happy. Thank you to everyone there !

ßruce

My grandma and grandpa both had services through this funeral home. The funeral home was pretty and the workers were all helpful and friendly. They set up the room with all grandma's favorite things and played a video where she was talking. it made my dad cry but he said it was because he was so happy. Thank you to everyone there !

Christopher Lucki

The cemetery must have been around for much longer than I figured because the monuments are rather old. Nice to see actual marble in use .. something very rare in newer cemeteries.

ßruce

The service provided by the staff was excellent.. they made our family feel more at ease during such an emotional time. From the arrangements to after care .... They were there to help anyway they could. They picked up family at the airport and made my mom's dog Harvey, a huge Mastiff, feel welcomed and cared for during the service and dinner. Kelly relayed our family's memories of my mom beautifully....we couldn't have asked for a more pleasant experience at such a difficult time. Thank you so much for your care.

Michael Witt

I had a great experience with the Victoria Greenlawn Staff. They were helpful and accommodating. A good place for a traditiona ceremony.

Cookie T

Beautiful building inside & out, & friendly, supportive staff to meet your every need. This is a great place to have a traditional family ceremony or other event. I also love the patio.

Fraser Smith

During a difficult time VG funeral home was there to help. I can't say enough good things about Ken. He was so professional and caring. He really knows the work involved and his experience is really valuable to the client. And he's a nice guy!

Kimberly Holden

The service provided by the staff was excellent.. they made our family feel more at ease during such an emotional time. From the arrangements to after care .... They were there to help anyway they could. They picked up family at the airport and made my mom's dog Harvey, a huge Mastiff, feel welcomed and cared for during the service and dinner. Kelly relayed our family's memories of my mom beautifully....we couldn't have asked for a more pleasant experience at such a difficult time. Thank you so much for your care.

Don L

Very friendly Staff...Pristine building, highly recommended