Reviews of Berkowitz-Kumin-Bookatz Memorial Chapel (Mortuary)

Elana Clavner

Michael was very considerate as well as understand! I felt instantly at ease with him. It made things so much easier!

GARY BROWN

The whole experience was to die for.

Matthew Gerstenfeld

Tended to our every need and answered all questions honest and upfront.

Jill Goldblum

Thank you for your superb & considerate service. Everything was handled in a very professional & detailed manner. We appreciate all the Berkowitz-Kumin-Bookatz has done for us and continues to do through out time. Jill E Goldblum

Jayne Doe

They hold your hand and guide you along this devastating journey. Stuart is the epitome of a gentleman...there is no one like him. ---Lisa B.

James Gaal

very professional and compassionate staff. took care of the families needs without question.

Dima

Caring place.

Ethan Cohen

Berkowitz-Kumin is very professional and handles all of the logistics and details extremely well.

Dan Chessin

A death of a loved one is so raw - the entire staff at Berkowitz Kumin Bookatz was compassionate, caring , professional and kind to our entire family - Dan Chessin

marina kuman

Very rude and unprofessional customer service. They show their disrespect in case you are questioning prices for the services.

Steve

Kind, caring people.

Zack

Don't get in the way of the staff on the road. Cutoff three lanes of traffic and nearly hit me and another car trying to get there then seconds faster. White 4 door car is the worst.

Carol Sue Young

I was very well cared for during this most difficult time. My mother passed away and I was unable to travel to see her because of the COVID-19 virus. Needless to say I was not in the best emotional state. Stuart Berkowitz walked me through the whole graveside funeral details with knowledge , caring and comforted me all along the way. I am grateful to him and their staff for taking such great care of me, my mom and my family during this time. Many thanks.

Berenice Kleiman

Bart came to my home, discussed my specific needs and requirements, especially during this difficult pandemic with all its limitations. He provided chairs for an outside service in my backyard, laid out all the costs, advised me on what I would need to order, including copies of the death and cremation certificates, and, in general was both helpful and supportive. I am very appreciative.

NEIL OBLONSKY

The first funeral I ever planned. Bart and stafg were amazing kind, fast. Fair and fun...in a good way.

Neil Dick

Having family that live in other cities, I have the fortunate or unfortunate experience of being able to compare BKB to other facilities. Without a doubt this is an organization that has very caring people which makes all the difference in the world. I could not have wished for anything better. I and my family say thankyou and want everyone to know that BKB will support you with care and dignity.

Todd Rosenthal

Very kind, friendly and accomodating. They walked through every single item we needed to know about, had us identify our loved one, gave great advice, delivered chairs and other items we needed right on time, had excellent limo pickup service, gave us an itemized bill of every single charge, and were first class in every way.

Annette Lidawer

They are clearly the standard in Cleveland. Know the business, very professional, helpful and thorough. Knew they would ensure that everything was taken care of. Follow up could be a tad better, but the key people are really knowledgeable and supportive.

E Brown

My family and I were very pleased with the ,care ,time and services provided to us in our time of sorrow. Thank you for the comfort you gave us.

Rodney Simon

Very professional. Made a difficult time much easier to understand and cope with

sandra schultz

Everything ran very smoothly and everyone was wonderful to us.

Amy Georgalis

Kindness, dignity and respect at a difficult time. I couldn’t have asked for anything more.

Hermine Eisen

Kind and clear conversation. Excellent, guidance.

Wendy Hess

Very welcoming and helpful at a difficult time.

Renata Tsibel

I had an excellent experience with this Funeral home. My both parents passes away 10 month apart . My mother passed away a few days ago and Michael Kumin was helping me to set up all the arrangement. I felt compassion and support. The guys who were at the cemetery were also very compassion. When I read all the reviews on Google I was surprised that people were not satisfied with the service. I can not express my gratitude to the staff, to Michael Kumin who was leading the service and to Kirk who helped me in the past with all the arrangements when my dad passed away. Thank you very much.

Brooke Weiner

Although staff was friendly, the video we created to represent my grandpa did not work. We were not aware of this issue until we arrived- it seems that this issue was ongoing and we were promised two screens projecting this video. We were extremely disappointed and sad that we were unable to watch this video as a whole family to celebrate my grandpas life. Along with the lack of technology in the funeral home, the live stream of the service was poorly done. The quality of the video was horrible and the sound was off. Overall, we felt disappointed and devastated after having the experience all of these technical difficulties as many of our family members were unable to attend due to COVID 19.

AJ Kushner

A wonderful staff & a real pleasure to work with. Thank you for all what you do for our community.

Liz Birnbaum

I want to thank Bart bookatz for helping me with my brother’s arrangements. Did a wonderful job For me during this very difficult time.

AspireCle

Bart bookatz was very professional I highly recommend thank you for your excellent service

Yulia Krupitsky

Very unprofessional service, no compassion whatsoever displayed by the director we had to deal with, the focus is only on how to get as much money as possible out of you. No respect for the diseased. They did not even let us identify our grandma to ensure they have the right person. We had to leave and look for another funeral home, once we found a different funeral home we came back to request to transfer our grandma to a different funeral home, and were told that we are not able to identify our grandma prior to transfer. Had to argue with the funeral director in order to get an ability to identify our grandma and ensure they will be transferring her. The worst experience I have ever had.

Marcia Epstein

Everyone we worked with made a difficult time as easy as possible and was very kind. Thank you for all you did to support our family. Marcia Epstein

GL` B

My experience with Berkowitz Kumin Bookatz has been outstanding. I selected a pre-funeral package & Bart Bookatz was highly professional & put everything together as I wanted. Also, it was a pleasure dealing with Celeste, who clearly …

dennis porcelli

Bart and his staff were very caring and professional. I highly recommend their services.

Lenore Kleinman

While planning your funeral when one is in relatively good health and seems somewhat morbid, Michael Kumin made the experience easy and comfortable. When I explained it to my children after the arrangements were completed, we all knew it was the right thing to do.

yulia karmanov

I have never wrote reviews before, never felt need for it, but this time was just soooo beyond being DISAPPOINTED!!! When you are looking for a funeral home, you want somebody who will not only provide a service, but also understand that you are in the most difficult time and place in your life. You cannot think straight at that moment and that place is taking 100% ADVANTAGE of it!!! They were sooo RUDE I can't even explain. . They were YELLING at us!!! They told us, quote "You can take your grandmother and GO TO A DIFFERENT PLACE". When we were speaking to an owner, he turned his back to us and left while we were speaking to him!!! So we took our grandma to another place. . That is exactly what you want to do when the funeral is the next day. They knew that, and they thought that we will just go with everything they offer because it is so hard to find another place in less then 24 hours.. Also they charge us almost $400!!!! because they took grandma from the hospital to their funeral home. That also part of their plan, when they have the deceased body, they think you have no choices and they can do and ask for whatever they want. I want to tell you that you do have a choice, there are many other places that will do it in very traditional way, they will be nicer and we paid less money(even though we paid $400 on top to this terrible place) !!!

Marcia Greenis

Everyone was very helpful and kind when we needed it. Thank you!

Ricky Tamir

Outstanding service. Well organized, compassionate. Highest possible recommendation.

Cheryl Gravagna

At a difficult time, the professionals at Berkowitz-Kumin-Bookatz showed tremendous compassion. Kirk Berkowitz, in particular, was knowledgeable, patient, and thoughtful.

Helene Maxey

Our family's experiences with Berkowitz-Kumin-Bookatz have always been of the highest quality. Their compassion and care has brought us much comfort in difficult times.

Amy Gerson

Michael was extremely responsive and helpful to me. There were a few problems that came up and he handled them professionally and kept me informed. Respect was shown always. The only thing I would suggest is how the video of the service was handled. Having it posted on utube we considered inappropriate. Perhaps a private link would be better. It was taken down immediately when requested. My experience overall was extremely positive.

Peter Turner

Compassionate, prepared, efficient, considerate. Mike Kumin was professional, knowledgeable and minimized the stress from beginning to end of the process.

Sande Chernett

Barnett Bookatz really made the experience go as well as can be expected during Covid.

David Marsh

While the Berkowitz-Kumin website is OK I find it difficult to maneuvre though the "Dignity" portion. I realize it probably saves BKB a few dollars to "farm it out" but it is difficult to find recorded services and to find comments said about the deceased.

Eric Silver

Bart Bookatz and his staff are professional, caring, and compassionate. They handle every single arrangement and every single detail as if they were doing so for their own family. Their honesty and transparency fosters a high level of …

Fran Bauer

Very professionfal

David Sevel

Everything was handled very professionally. I appreciate Berkowitz-Kumin-Bookatz's attention to detail.

David Gellin

During these difficult times Bart and everyone at Berkowitz Kumin could not have been more professional and compassionate. Bart was always available to answer my questions and returned my calls promptly. I felt very comfortable during the process and would recommend their services.

Bernice Sheffield

Having to make funeral arrangements is not an easy thing to do. However,Mr. Bookatz made the process easy,. He treated us with dignity and respect.

Neal Moster

I found my experience with BKB to be both professional and courteous in my time of need and sorrow. They put together the arrangements in a very timely manner that met my requirements 100%. I am very appreciative of the support they offered. I would definitely recommend BKB.

Jay Vee Weiss

Have worked with Mr. Bookatz on several occasions and always found him to be incredibly professional, helpful, empathetic and knowledgeable about every aspect of funerals and funeral planning. Berkowitz-Kumin-Bookatz has lovely facilities, …

Dan Sheets

The most helpful, sensitive, and gracious team I have ever had the xperience of working with. I would recommend every chance I could!!

Kari Osowski

amazing care and attention to detail during our hard times. so caring and professional.

Carolyne Bloch

It was such a wonderful experience to have such professional, thorough, and compassionate assistance take care of all the details during a sad time. We never felt overwhelmed or lost while making difficult decisions. We so appreciate everyone who helped us especially Stuart Berkowitz. Thank you all.

Steve Saks

Bart Bookatz was sensitive to and supportive of myself and my family. Even though my mother was aged you are never really prepared when the end comes. Bart and his staff understood this and helped us through a difficult time.

Nancy Kitay

This was a very difficult experience for me, but Bart Bookatz showed me the understanding and compassion that I certainly appreciated. He led me through every detail and made me feel very comfortable with all of the necessary decisions that had to be made. He assured that the service was very heart-warming and beautiful. Thank you to the staff as well.

Babette Krause

All of our needs were anticipated and met in the most considerate of ways we were very grateful, and appreciative. Babs krause

D B

BEWARE!!! AVOID AT ALL COST!!! Worst funeral home you can entrust your deceased loved ones!! Being Jewish I am ASHAMED this Jewish funeral home is in business, scamming and hurting innocent people that recently lost their loved ones especially when they treat a Holocaust Survivor as a bag of money, instead of showing respect at their last journey. Dishonest and unprofessional staff. THE OWNER OF THE COMPANY TURNED HIS BACK DURING CONVERSATION AND WALKED AWAY AVOIDING EXPLAINING WHY THEIR CONTRACT ONLY SHOWS THE AMOUNT YOU OWN BUT DOES NOT SHOW THE ACTUAL SERVICES YOU ARE PAYING FOR!!! They wouldn't write the services or enter them into the contract to avoid taking responsibility if anything happens as well as to tell you that it wasn't in the contract!!!!! They DO NOT care about anything but making a PROFIT!!! AWFUL EXPERIENCE!!!

Megan Karges

Logged into today for a memorial service and the camera was turned toward the folding doors for the entire service. I was unable to see any of the service. Obviously the staff did not check the camera angle for those of us unable to attend due to the pandemic. Very disappointed!!!

Randy Kertesz

Professional, caring, compassionate. These are the best 3 word anyone can say about the people you choose to take care of a family member that has passed away. I would use them again but I hope not too soon.

Rose Wilcher

Worst experience ever! No contract or price list was given when the family met with Bart Bookatz. Instead he brought the contract to the cemetery the next day & wanted to conduct business minutes after I was given my father's flag. He screwed up the obituary in 3 newspapers & on line. After filing a written complaint, he apologized & issued a credit on the bill. Then it took over 2 months to get a refund from the insurance check. No one in our family will ever use them again.

Steve Small

All around great experience even given the circumstances..extremely professional people.

Rabbi David Gelfand

Berkowitz-Kumin-Bookatz is truly the gold standard of helping a family get through the challenges of a tragic loss, even when the circumstances stretch the imagination and involved retrieving a body from Krakow, Poland to Cleveland. Every detail was handled thoughtfully and with kindness, sensibility and sensitivity. For our family it was returning to Cleveland under anxious circumstances and a tragic, unexpected loss and we were guided and shepherded through the process in the best way possible. We will be forever grateful.

Sondra Newman

Michael Kumin handled my arrangements both kindly and professionally. I felt very comfortable in his care and guidance. Also, Celeste at the front desk was thoughtful and helpful.

Yana Akulicheva

Terrible service was provided to friends of mine. I highly recommend to find ANOTHER FUNERAL HOME