Reviews of Vancouver Memorial Services and Crematorium (Mortuary)

Jordie Brown

They truly were kind and sensitive. There was no passive aggressive up sell to spend more than I had wanted to. I have experienced the "If you really loved them, you would purchase this or that." in the past. Vincent and Kaz your empathy and caring will live long in my memory. Thank you.

Jos Brosnan

Respectful and dignified support in a time of grief: Our parents both pre- arranged their funerals with Vancouver Memorial Services. It was the kindest legacy to pass on. The team at Dignity Memorial, helped make the small service a special moment to say good buy. Thank you.

Jacob L

They were kind and efficient. Great work.

Jennifer Curpen

Barb was amazing, she helped to make a pretty traumatic experience tolerable.....we will always be grateful. Thank you Barb.

Crystal Hill

The customer service at Vancouver Memorial Services is nothing short of phenomenal. A dear friend of mine very suddenly lost her brother, and I went with her to Vancouver Memorial Services to pick up his ashes. The care Barb showed was so sincere and lovely. There was a slight miscommunication about the urn, and Barb took care of the issue in well less than 24 hours. I am so impressed. Thank you Barb, your genuine care for my friend and her family will not be forgotten.

Robert Sanzalone

Recently required their services for a loved one who passed away over Christmas. Regardless of the holidays and restrictions caused by COVID, Barbara was outstanding in helping me navigate the tasks and provided a caring, personal experience which made each step attainable with efficiency and compassion. Our family truly appreciates the services provided by Vancouver Memorial's team. We intend to work with them again when the need arises in the future.

Gilberto Vilhena

kind and treated us all with respect and did a good job

Thomas Tsang

Great service and follow up from the funeral director Merv.

susan Ling

Kaz was great with his low compassionate voice . He handled everything over the phone saving me a trip in from Surrey Definitely 10 out of 10. My mothers ashes were packed with care. The receptionist was also very helpful.

T J Scott

Kaz, Andreas and the rest of the staff at Vancouver Memorial Services and Crematorium have been very helpful and patient especially during sad and emotional time when one's final duty to is to lay their loved ones to rest and decide what to do with their remains. Prompt replies to inquiries, clear and understandable costs, varied arrangement dates and no pressure sales made this day much easier. I also chose Vancouver Memorial Services and Crematorium as the location at Mountain View Cemetery has beautiful surroundings and views of Vancouver and the North Shore mountains, centrally located to other services such as florists, movers and legal services. Whether you choose a simple witness ceremony or an extravagant celebration of life, the staff and fees are reasonable and comparable to other funeral homes in the area.

Philip Reid

A family member passed away. Although we were on top of things we were reassured and guided in the best way on how to proceed. Our family was grateful for their guidance and empathy. First class establishment!

RETRO ADAM

Andreas is quite an informative funeral director. Showed me all options and services.

David Ward

Top notch experience from start to finish. Highly recommended.

Karen Popoff

Thank you. I received wonderful service in managing my family member's arrangements. Barbara Leni was kind, compassionate and sensitive to my grief.

Barbara Kirby

Working with Barbara Leni was a pleasure she was understanding, curtious, knowledgeable, prompt and kept me informed as we went through the entire death arrangement.

C Edmundson

The lady who helped us with my dear friend's memorial was very friendly and compassionate. I was only an attendee, so I can't speak to financial dealings, but it went very smooth, and she was excellent. Her presence during such an unsettling time was very much appreciated

Allen Ingram

The staff were kind, courteous and professional. In our time of grief they all made our experience as painless as possible. In particular, Andreas Schmitz was exemplary in attitude and assistance. My entire family would like to express their heartfelt thanks to the entire team that was involved in the funeral and cremation of my beloved wife.

Dan Parmar

The team at Vancouver Memorial Services were very kind and thoughtful during this difficult time. They helped my family set up our service according to my mother’s wishes. I cannot thank them enough.

Kirsten Thomey

Vincent was incredibly compassionate and made the best of a not so nice situation. He explained everything in detail and was very patient as we asked questions. The whole family felt very calm after we had finished and it was all thanks to Vincent

Cee T

The service from Barb was phenomenal! As my brother has passed, she met all of our expectations. She is very patient, heart-warming, and respectful. Thanks again Barb.

donna dashner

Just want to mention the excellent service we got from Kaz Montgomery.

Ann Marie Rossi

We can not thank Kaz Montgomery enough for making this difficult time so much easier for us. Thank you Kaz for your knowledge, professionalism, compassion and patience with us.

Theo L.

Excellent service!

Kim Richmond

I was very touched and comforted by the care and attention given to me by Vince at Vancouver Memorial Services. He walked me through some difficult steps when my son died, quelled my worries and talked of my passed family member with respect and care.

Beverlyn Epp

The team kaz , Barbara and Karen are very kind and compassionate. From service to burial was smooth experienced. Thank you so much !

Julie Bauming

Last year I met with a Funeral and Cemetery Advisor when beginning to make advance plans for my mother. This year I was contacted by that same Advisor and we began to discuss advance plans for myself. At present, when everyone is needing to be mindful of social distancing, we were able to conduct our meetings via WebEx. This proved to be a safe and efficient way in which we could meet, exchange information, and I could make decisions that best reflect my beliefs and wishes. My family and I are now able to have "peace of mind", knowing that many important decisions have been made and, at the last, there will be far less confusion and anguish as people are wondering how to proceed.... You have provided an understanding and caring environment in which I was able to consider these important matters. Thank you.

Tom Constabaris

Quick professional and easy

ANNA KROWCHUK

I highly recommend Vancouver Memorial. Barbara was incredibly kind, helpful and very patient from start to finish. All staff were wonderful and helpful, thank you for everything. Anna

Ron Cora Bike Racks

with the recent passing of my grandma due to covid on Christmas Eve, we were forced to plan a funeral service and i can assure you Vancouver Memorial Service and Cremation did everything they could to ensure that we had nothing to worry about. We are able to find a day and time that worked for us and from there they took over. Barbara Leni our Funeral director was amazing, She was helpful and always willing to assist with our requests and was very accommodating. We all hate funerals but we need someone to assist us through our difficult time this team did that, thank you so much for helping us out so much. Ron Swamy

Alana LeSueur

The Family of Bertrand Marchetti, who passed away on October 17, 2020, are very grateful for the care and attention given by Raz Montgomery and his team, of Vancouver Memorial Services & Crematorium, guiding us in the arrangements necessary, during COVID-19. We wish to Thank all those involved.

Brad Johnson

Very good service from Barb, Debby, and everyone at the office to prepare for our father's death and cremation. Considerate and respectful. Prompt attention to detail. Service was clear. Good value for the services we chose. I would highly recommend them. - Josh B.

Brent MacDonnell

During this very difficult time the staff at the Vancouver Memorial services really helped out and put my mind at ease.

Rajpal Brar

Everyone was very thoughtful, kind and accommodating.

JASON PARLEE

Kaz and the folks at Vancouver Memorial Services provided awesome service and care in a time of need. When my father passed away, they were there to help me through the process. I would highly recommend anyone contact them when a love one passes away.

Yannis Ngai

I had a wonderful experience at Vancouver Memorial Services and Crematorium. The process met beyond my expectations. Kaz Montgomery, my father's funeral director, is an extremely kind gentleman and walked me and family through the process. He was very understanding of our situation and did the best he could to have everything go as planned. Thank you!

A. James

The staff made the entire process seamless and effortless which is exactly what one needs during a time of loss and unusual stress. Thank you!

Clara Huang

All the staffs are kind, compassionate and professional. Special thanks to Vincent and Barbara who arranged the cremation in a short time as some of our family members came from overseas.