Reviews of Mount Pleasant Universal Funeral Home (Mortuary)

Lorne Brandt

I have not been there. I only purchased a funeral insurance [lan based there. It seems like a good deal and the sales person was very positive and I believe, honest.

Mike Cheung

Very disappointed. I had called Mount Pleasant Funeral Home while my late grandmother was still in the hospital to gather information and figure out next steps regarding funeral arrangements. Mount Pleasant provided useful information and was very helpful. Once my grandmother passed, I called them back to do the necessary next steps. To my dismay, I had called 3 times, left 3 messages with the receptionist for a funeral director to call back, and no one called back. It was a stressful time, and our family felt that time was of the essence as we wanted to make all the necessary arrangements for my late grandmother sooner rather than later. I was very disappointed that the funeral home had not returned my call. I ended up going with another funeral home in Richmond, and they provided fantastic service.

Shawna Alexandropoulos

I would recommend Mount Pleasant Funeral Home. I dealt with Tony and he was very pleasant and professional. He was able to give us everything with needed in a promptly manner .

Marlene Jan

Louis was immensely helpful, kind, and knowledgeable. Everything went smoothly, allowing us time to grieve and care for our family. Thank you, Louis!

Vivian Chan Piano Studio

Gillian Wong, General Manager, is definitely someone you want to find at times when your family is going through the most difficult time of your life - the passing of your love one. She always thinks from the family’s perspective. She is like our “Guardian Angel” for our family. Without her, we wouldn’t know what our next steps would be. Thank you, Gillian! You’re so wonderful!????

Vanessa Sharma

Tony Hicks our funeral director went above and beyond. He was extremely helpful and knowledgeable. He was able to answer all of the questions that myself and family had. On the day of the funeral everything went more perfect then I could’ve imagined because of the staff. I lost my mom and the way the funeral turned out would’ve put a smile on her face. I couldn’t have asked for a better service. Thank you from everyone at Mount Pleasant!

Betty S

Good morning, Thank you for your kind condolences. This was not the first time we have come to Mount Pleasant for your services. In 2014 my brother Constantine passed away and Mount Pleasant was wonderful with his services. Tony Hicks was the director. This time it was my mother Efrosini. We were very fortunate to have Tony help us again. From the moment I made my first call to him to the last moment when we left the cemetery. Tony is a well educated man in the Greek Orthodox ways. He is knowledgeable, helpful, respectful and truly a gentleman. His empathy was true and shone through. Needless to say, I and my family are grateful. Betty Stratidakis

Wendy T

Losing a loved one isn't easy but Mount Pleasant Universal Funeral Home helped us make planning the funeral a lot easier. We were really impressed on how smoothly the funeral went. We even got a lot of comments from friends that attended the funeral on how much they liked the setup and how smooth it went. And due to COVID, precautions were taken into account and we felt safe all the time. After guests left, staff would spray down the pews. They also kept count of how many guests were in the building and ensured we did not reach the maximum number of guests allowed in a gathering. All the staff there were awesome and compassionate, especially Gillian Wong who guided us through everything. We can't thank you enough!

ifi M

We would like to thank everyone at Mount Pleasant Funeral Home, especially Tony Hicks, for their support through these difficult moments for our family. They were respectful and accommodating. Ifigenia Moutsokapas

David

Gillian Wong was very helpful and professional from the first day I contacted her and managed to get me in to meet with her to make funeral arrangements the same day my dad passed away as I lived in the suburbs and I was in Vancouver. Her assistant Sara was also very helpful with the online obituary, webinar information, funeral pamphlets and signing register. Very helpful from start to finish.

Anthony Tse

We work in this area as a resturant. The staff there are extremely diffcult to serve. They constantly call local resturants to complain about their orders in hopes to get free credit. They are extremely rude and are condesending to our staff.

Rene Bernklau

Very warm and easy to deal with, very impressed by Tony Hicks who offered sympathy, honestly and with professionalism. Will recommend to everyone that finds themselves in this situation.

Jane Coop

The service at Mount Pleasant Funeral Home was prompt, courteous and helpful in all respects. I am very grateful.

Geek Alert

Thank goodness for the staff at Mt Pleasant; they handled everything with ease and walked me through the decisions I needed to make.

Arthur Lau

Thank you Mount Pleasant Universal for arranging my mother's funeral and cremation services on short notice, and under many limitations and delays during this difficult covid-19 period. I myself was flying in from overseas and had to do 14-day self-isolation on arrival; luckily funeral director Gillian was able to provide excellent and timely remote support and everything turned out well in the end. Really appreciate your efforts.

Wing Zeng

Appreciate their help, especially, Louis Chan was very professional and tried his best to coordinate some special schedule, even it was his off day on Sunday. Thanks!

Shuk Ng

The staffs are professional, as well as cordial and helpful. My experience was good. The service provided was meet my expectation.

Maria Ko

Such personalized service and we had access to the funeral director immediately. He was able to organize and prepare everything that we needed for a service the same day we spoke. This was a huge relief! Thank you so much for your support on a difficult day.

Galina Vorobeychik

We had very difficult time with my mother unexpected death. It was extremely difficult to organize everything according to her wishes during COVID restrictions. Tony was extremely sensitive and helpful in spite of my multiple calls and requests. Thank you very much, Tony, for your support! GV

Gary Wong

Everything was professional and handled promptly.

Anastasia Balomenos

During this difficult time Tony and the team at mount pleasant took care over everything . Their assistance throughout was amazing and seamless.

Siu Sheung Lau

Thank you to Louis the Funeral Manager who providing us with professional and compassionate guidance, that eased much of our stress during the hard time.

Alex Neil

They were amazing all around - Tony was exceptional !

Jose Belonio

I found Mount Pleasant universal funeral home a quite respective establishment. They were very helpful in assisting me with all the funeral arrangements. I highly recommend this place to others in need of a funeral home.

Jason Chu

Death is new to us and losing a loved family member is one of the hardest things my family had to go, and am still going through. We didn't know anything about Chinese funeral traditions and customs and with all the grieve, it was hard to stay focused. Gillian Wong helped guide my family through a much difficult time with grace and respect. She brought comfort to my family by helping us honour our Grandma in the most respectful Chinese traditions possible. She made us focus on family and what the family wanted. She is professional and trustworthy. Whatever promises she made, she follows through with them. At the end of the day, things will still be difficult but at least during the days leading up to and on the day of the funeral, there was a sense of peace/comfort that I felt Gillian had some part in in helping us find.

J Dai

The staff were understanding and helpful during our Funeral service.

ASL LL

Johnny and all the staff have been very attentive and helpful to us in dealing with the situation, making us less stressful. Thank you very much again.

Leandra Fausto

Horrible and rude staff

Ben&Jenny Lau

Johnny is a very care concern director. He seems understand our tough situation, and do many favor for us, like dropping off the Death Certificate to my home at night time. We really appreciate his service.

Janice Chapman

To Tony Hicks of Vancouvers Mount Pleasant- our family wishes to express our heartfelt thanks for his excellent care and guidance. Tony was readily available, listened to our mother’s wishes and provided us with exactly what we wanted. In addition, the 2 team members who attended the funeral with Tony were outstanding. In addition, we were very pleased and impressed by the offer of 13 months of free grief counselling offered by your organization. We will most certainly recommend Mount Pleasant to our friend should the need arise.

Doris Lam

Print and good service, very understanding and supportive during the process

Chito STR

Amazing service, I could not be happier. Tony did not only provide great service but was genuinely sincere and understanding for all my concerns. Thank you Tony and the other employees for making this difficult moment much more bearable.

Jim Tsiropoulos

Tony Hicks was excellent! Wonderful service!

viola cheng

Hi,We would like to thanks Gillian Wong,She done so so good services for us.She spent so much time to explain the procedure to us,even she was not sure I will choose Mount Pleasant or not .She was so professional and also in the future I believe all my church people will choose mount Pleasant rather than Richmond funeral because of Gillian.I was so so satisfied for my dad funeral.The best thing she follow up so good and answer the phone or returning the phone to us,Very professional.Not many people will do this way. I highly recommend her.I am a nurse,in the future I will introduce more people to her.thank a lot her help.

L W

Gillian Wong was our contact person at Mount Pleasant Funeral Home. She was very professional to guide the family throughout the entire process and exceptionally attentive to details. During such a stressful time of having lost a loved one, Gillian did her best to give us support not just during the process, but also after that. She is empathetic, understanding, accommodating, and patient. She provided us exceptional services but never forced into purchasing anything that we did not want. Gillian is amazing!

S T

Gillian, Johnny and the Mount Pleasant Universal Funeral Home staff are very professional, compassionate, diligent and knowledgeable. They have gone above and beyond in helping families making the final arrangement for their loved ones during the most trying time. We are very grateful for their excellent service.

Christina Evans

Hello, I wanted to thank Tony and his group for their efforts for my father's funeral. The service was absolutely excellent!! It exceeded myself and my family's expectations. Thank you!

0h Young

My dad was just buried last Friday. It was a very positive experience. Everything was well organized and looked after by the director, from the start of the service till the end in the cemetery. Family could be relaxed and focused at saying good bye to my beloved father. Thanks a lot.

Steve F

I am extremely happy with Dignity. Very professional, punctual and empathetic. Highly recommend!

Bee W

All of it blew my mind and exceeded my expectations. The entire process from the paper offering the evening before to the actual service to the drive to the cemetery and the burial, it was so professional and my family felt guided and supported throughout the process. It was our first funeral so we were very ignorant and were so glad to be support by Gillian and her team; Gillian is kind, action oriented, honest, full of resources and gave helpful advice when we were indecisive and lacked knowledge. I have already recommended Mount Pleasant to many friends and family with older parents/grandparents for their future services. I was extremely impressed that during the drive to the cemetery in our own cars that in front of the hearse was Mount Pleasant’s own vehicle with a flashing light leading the way. Lastly Gillian and others stayed with us to watch the burial and laid out seats under an awning in case of rain; we were all very impressed at all the detailed planning. Very well done! Lastly Gillian recommended Elegance Flowers (will be reviewing there as well) and I have to say the flowers were amazing, so if you’re reading this and need flowers (especially the Asian type with Asian writing), he is especially good and the flowers were still very fresh over two days of service. Also if you’re doing an Asian ritual, we bought the paper offerings package from Mount Pleasant and for $275 it came with everything we needed (house, car, servants, money) and I also liked that Mount Pleasant gives complimentary incense, white and red envelopes and candy upon request. It’s all well done and less for families to have to plan themselves since it’s already hard to make arrangements and remember all the details while you’re grieving. Lastly if you need blankets for an Asian burial, Chinatown has a place next to the Vancity credit union, check that street; the Asian couple there were so helpful and explained the different colours that each family member should buy - also highly recommended but forgot the name of the place.

georgia pappas

Tony was fantastic! So kind and very efficient throughout the whole process. ????????

Angela Wan

Excellent Service Thank you