Reviews of Kearney Funeral Services (Mortuary)

Elizabeth Haemmerle

Death is never an easy thing to deal with, but Kearney's made the death of my father even harder to handle. I live out of the country and it took a while for the Trustee to locate me, but once I was located I immediately took over my father's estate and in turn, his body. The funeral director I dealt with was wonderful at first, then the problems began. I was notified via email that Kearney's had put my father in the wrong casket for cremation (they left him in the one the Trustee had scheduled to burry him in) and that they changed my signed contract to reflect the price difference and that I owed them close to an additional $500. Yes, that's correct, they changed a legal document signed by both parties and tried to have me pay for their mistake. That did not sit well with me and I responded to their email with refusal and advised them that I would be accountable for our originally signed contract. I received no response from them. A week later, my cousin tried to pick up my father's remains for me and was told that they were not ready. Kearney's had the cremated remains for a week and a half. All that I had requested was that the ashes be put into 2 bags in 1 temporary urn, and I was told by my funeral director that this had been completed almost a week before my cousin went to pick it up. I finally made it to town and went to Kearney's to pick up my father's remains. I was rushed into a small room and waited about 10 minutes for delivery. My request of 2 bags in 1 urn was not honored as I received 2 urns (I was shocked that they didn't try to charge me for the extra urn). I asked for another bag as it was awkward to carry 2 urns in 1 bag and waited for another 5 minutes for a bag. Thank goodness they took their time bringing me the bag because I realized that they didn't bring me the Death Certificates! I actually had to ask for the Certificates! I finally received all I needed and left. I was in Vancouver for a week (I went to Kearney's on Monday) and the experience was still bothering me Friday. I called to speak with a manager or owner, but apparently they are not in the office often and I was told to call back. I called back Saturday and spoke with a manager. I was just looking for an apology, but I had to beg for one. The man I spoke to didn't see anything wrong with my story. How could not giving the next of kin the Death Certificates not be an issue? I have waited several weeks to write this review and I am just as revolted by Kearney's today as I was the day I was there. I feel confident that you will be able to find a more ethical and moral place to handle the death of your loved one than Kearney's.

R Partaik

DO NOT DEAL WITH THIS COMPANY Had originally set up my 92 year old mother service with Kerneys funeral home. They sent me a price list and set up a meeting the price sheet showed for a basic cremation 1900.00 confirmed in the morning with them in the morning before my meeting and they said actually no the price is wrong. There is a charge for cremation and box to hold body. I said how much is that 1000.00 . I said that is false advertising and told them to go ho hell. 2900.00 and they straight out lied. When a person is in grief how can they do that. I called Amherst funeral and cremation services and talked with a lovely lady who told me to go on line and fill in info and call back. So i did and call them and they took care of everything. Received my mother back 7 days later. And that was on a Sunday. I will be filing a complaint against kerneys funeral home with the competitions bureau. Wow what amazing service and for the same service. Yes 890.00 Thanks for making my day a little better

Crishnalyn Delleva

I would like to commend Samuel Li and Alicia for the amazing work they have done for us. Not only have they shown a great deal of professionalism through diligently following up all the little important details of the organization of the funeral, memorial and burial services, but a great deal of respect. We never felt compelled to pay for things we did not need. We wanted a simple but elegant service, and that was exactly what they did for us. They are real gems. Thank you for the beautiful way you have accompanied us in this moment of trial. Even though we were not of close acquaintances, we felt like we were treated as friends.

Jennifer Funaro

We contacted Kearney for their services to deal with our close friend’s husband death. Christina Koh was an asset in ensuring our little details and scheduled dates were met. Her strong Mandarin & Cantonese skills were very helpful. Thank you for assisting us during this difficult time.

Francis Quian

The way Mike Garusto from Kearney Funeral Vancouver explain in details the processes of how everything will play out during that difficult moment he made it look easy and everything will be taken care off. He is very professional and he make sure that we understand when he answered our inquiries. Highly recommend Mike and the team of Kearney funeral Vancouver.there's no pressure take your time approach.

L. Fee

When your parent passes away your mind goes blank....you’re ready but you’re never ready. The moment I made the phone call in the middle of the night to Kearney‘s Funeral Home they calmly professionally took over - I just felt the pressure and stress just melt off my shoulders. The next morning Athena, the operations manager, contacted us and within a few days everything was planned and all we had to do was concentrate on our family and friends. I can’t stress enough how easy it was to let them take over, always respecting our wishes and left you feeling proud that you had done your best for your parent. Thank you Athena and your amazing staff. Lori & Annette

Forrest McKnight

They took good care of everything. Wonderful and helpful staff.

Rainbow Wong

Christina Koh had really did a great job in helping me to handle the difficult times when my uncle passed away a month ago. She is patient and kind to guide me through all the required documentations and procedures. Bearing in mind that I station overseas. She had helped me saving my time in staying in Vancouver. She is a reliable and trust worthy person. Her service is excellent! Thanks very much Christina!

Melanie Leung

Kearney provided the utmost care when a loved one passed away over the holidays. From my initial contact with Megan, to Athena, who handled all our arrangements, we had the best possible experience during a difficult and emotional time. We never felt like any products were pushed on us and Athena led us in all the options and decision making. Her care and attention to detail made everything go as seamlessly as possible and we were able to pay attention to the time shared with our loved ones and not have to worry about whether things were being taken care of. We completely trusted in Athena and Kearney to carry our wishes out, and we were not disappointed. It's quite overwhelming, planning the arrangements during a passing of a close relative and there are so many things to decide, but the best choice we could have made was choosing Kearney as our funeral home. I really can't echo our appreciation enough.

Paul Clarke

Thank you Kearneys for your kindness, respect and expertise while helping our large family with Mom and Dad's funeral. Every detail was thoughtfully looked after. With appreciation during this difficult time, Paul Clarke

Scott McCullough

n October of 2020 our brother was admitted to the hospital in Vancouver and passed away a few days afterwards. Can you imagine no family members in Vancouver all of us here in Ontario, the covid pandemic preventing us from being there. Our bother warned us do not come it is not safe. "I will worry about you.' We are a big family from Newfoundland originally and we were with our brother through conference call right to the end. I did a google search and was looking for a family owned funeral home. I checked the reviews and got a good vibe. After discussing Kearney with my siblings and children we went Kearney. I called Kearney and was connected to Matt Kaiser. He immediately offered his condolences and offered to help us make those last decisions for our brother. Little did we know what a wonderful connection Matt Kaiser would turn out to be. Kearney and Matt did an incredible job of making all the arrangements. Long distance removes the personal touch that you get form being there. At this difficult time, Matt represented our family and made us feel like we were there. Matt you went above and beyond to help us. We will not forget this. From the bottom of our hearts Don Corbett's family thanks you. As Newfoundlanders we offer you this "if you find yourself in the Province of Newfoundland at some time in the future, please let us know in advance as an arrangement will be made to have you made an honorary Newfoundlander". Thank you so much Matt.

Ellen Fairn

Love Kearney's Funeral Home. Both my Dad and Mom passed away in early 2016. Mike and Ryan Crean took care of everything from start to finish. The entire staff from Kearney's were professional, compassionate, and very attentive to our every need. I highly recommend Kearney's Funeral Home . . . a family owned business that handled every aspect of our parent's funerals with the sensitivity and ease needed at such a difficult time. Forever grateful, Ellen Fairn

Robert Stewart

I found Christina Koh to be a patient and caring individual who listen to what my mother's wishes were and then provided me with the required options to meet my mother's requirements. Under Christina's guidance the whole process was easy and painless, plus the she did an excellent job of explaining the rest of the process using the company supplied information package. Robert. Stewart

Ian Nickerson

Kearney Funeral Services made the unpleasant experience of arranging my father's cremation as simple and as painless as I could possibly have hoped for. I worked with Matt Kaiser, who was patient, professional, and accommodating throughout the process. He helped me to honor my late father's wishes, and I'm extremely grateful for that. I also found Brionney's supportive and understanding presence at reception invaluable. Thank you both!

Vicky Chan

Our family are extremely Satisfied with the compassion and care of Miss Christina Koh for the funeral service of our grandmother. She is genuine, sincere, helpful, knowledgeable with Chinese Customary that we are looking for. We highly recommended Christina Koh for her service.

Jared Power

I would like to commend the staff of Kearney Funeral Services for their care of my father. Dad's situation was unique in that he passed away in his assisted living apartment. The Funeral Director worked with the staff of the facility to pick up Dad, and she did it with the utmost care and respect even taking into account not just our wishes but the affect on the other residents as well, something we otherwise would not of thought of. The staff at Kearney were compassionate, caring, readily available and very efficient. No matter how many times we revised the obituary notice, or service, or how many people in our family got involved. They treated each revision as important. The director and administration staff worked with us to ensure Dad's notices and services reflected who he was and what we required. Kearney made a very difficult time in our lives easier and for that I can not thank them enough. I would recommend Kearney Funeral Services to anyone who has lost a loved one.

Michael Kwei

Christina Koh served my father in 2016 and she provided excellent service. I and my family were impressed with her attention detail, warm and caring spirit. When my mother passed way in March 2019, without a double, Kearney will be my choice to take care of my beloved mother. I want to thank her on behalf on my family for the another round of excellent service, caring and loving spirit. I highly recommend Christina Koh to any family who needed help in this difficult moment. Our church members were also very impressed with the services and dedication of Christina Koh. Thank you very much for your kind service.