Reviews of First Memorial Funeral Services & Garden of Memories (Mortuary)

Maureen Songhurst

Adrienne Kotyk was very personable, knowledgeable, punctual and organized. She offered all services available with out any pressure to buy everything. She gave me time to think about my options and discuss things with my daughter. Making these arrangements while I am healthy and well made everything less emotional and I am thankful that my daughter will not be faced with difficult decisions when the time does come....everything is looked after and the decisions have been made.

Bette Anderson

A difficult event made easy and comforting. Thanks Adrianne

Shannon Draper

Beautiful place, BUT we were completely misled and improperly informed about what the “scattering” of my grandfather’s ashes in the garden really meant (pouring your loved ones ashes down a hole, into a receptacle under the ground with everyone else’s ashes was NOT what we expected when we were told that we would scatter his ashes in the beautiful garden). Not properly informing families when they are making decisions during such a difficult time is completely unacceptable.

Dalyce Clark

Great service, friendly staff, takes care of everything if you want to pay a little bit extra they will even let most of the bureaus know about the passing which takes the pressure off. Only deducting one star for the high amount of times in a short period I was contacted to leave a review via email and text when clearly there is a lot going on. Bit annoying but otherwise highly recommend.

cindy Evans

It is beyond words, how great the staff were at this funeral home. They helped me before, during and after mum's death. They are still supporting my family with Seminars, counselling and all the answers to the questions I have had. They have been SO helpful. This has taken a great deal of worry and stress away. I have been helped so much in my grieving process. Because of the welcome here, I feel like a family member. The education, the conversation, and the listening ear they gave me, helped my late mother - and consequently my whole family. These services have gone so much wider than the funeral. I especially want to personally thank Philip, Rick and Victoria. The personal manner - and expertise of these people, has made it all work. As a team, they offer more than words can say.

Roger Vignales

Excellent, professional assistance during a difficult period AND after from Philip Thompson, Family Advisor, and Erik Oakley, Funeral Director. Highly recommended.

Rich Boisvert

During one of the most difficult times for my family, we felt lost and unsure of what to do or where to go. First Memorial was suggested by a neighbor and I'm very thankful for that direction. From the first phone call through the whole process the people at First Memorial were very kind and patient. They understood the stress we were facing. Thank you David for being the friend we needed. Thank you to all the people that helped us at First Memorial, it was the ease of transitioning from one step to the next that I believe made it as easy and simple as possible in this kind of situation.

Gary Mace

Our family can't say enough about the kindness, Sympathy and caring we received at First Memorial with loss of my wife. Kevin Lewis, Victoria Diewert and Adrienne Kotyk especially helpful to us during our painful loss.

Annette Hewitt

The staff were helpful & professional.

Diane King

We were very disappointed last week when we went to visit my father's resting place on Falaise Dr. The square for all 4 names had been removed to add another name. Completely understandable. The problem was that when they removed the cover of the 4 spaces they threw a personal memento that my sister had made into the dirt. We picked it up and took it home to clean it. I called First Memorial to express our disappointment about this incident. No one offered to call my mother to apologize, no one asked me my name or for any contact information to follow up with us. Nothing. I cannot recommend First Service. February 11 - it's a little late to ask us to call again. The time to resolve this was when I called on behalf of our family. Now you want us to call again and say what? The opportunity has come and gone.

P Morrison

Absolutely professional, but also sensitive to our emotions and needs. The staff are wonderful people.

Larry Griffith

I strongly doubt you would publish my comments.

David Stocks

The staff at FNFS were very competent. They prepared for our visit and helped us tremendously. I am so glad that we made arrangements several years ago.

Tanya Switucka

Very kind and caring as well as professional and efficient. What a relief it has been to have the guidance and attention of First Memorial through such a difficult time.

Dodie Eastaugh

you were most efficient, especially with all the paperwork and who I should contact