Reviews of Lotus Funeral and Cremation Centre Inc. (Mortuary)

Vijay Kalhan

Very professional funeral directors, go out of their way to help the bereaved family members in their difficult time to cope when the lost a close family friend or family member. Cater to all Those with different Religions. Cremation and visiting under one roof, affordable to all. Specialize in South Asian Community.

Jaya Pohani

Amazing service and staff was very accommodating. The place is beautiful as well. Would definitely recommend.

Trevor Rae Hunt

Very helpful and understanding staff at difficult times. The family requirements and making all arrangements were handled professionally. I would highly recommend lotus, very reasonable and understanding the needs of family in difficult and stressful situations. Very clean and well maintained home. Thank you for taking care of my family.

Tharshan K

Kamal, thank you so much for welcoming my family to your funeral home. You have great patience and your willingness to go above and beyond to make our experience as painless as possible is greatly appreciated during a difficult time. Thank you, Kamaleswaran Sinnathurai’s family

sonit Nangia

Thank you Lotus team for the excellent customer service from planning to the execution of our event. We couldn't have asked for better service. The venue was impeccable and the staff was very courteous.

Rajith Rajkumar

Friendly staff, very supportive and clean place.

Devender Aasi

very nice set up !!

R Per

Lotus Funeral Home have been very accommodating to our family's needs during this difficult time for us. Harminder was very patient and generous for any inquiries we had. We thank you and your staff once again.

Reni Thvsa

Went for my Grandfather’s funeral. This was last week, the viewings were on Thursday, Friday, and the service for the burial was on Saturday. We have a big family: my grandfather had 8 children and 25 grandchildren. We were told that 10 people can come into the viewing at a time. If 3 people came out and 7 were left, another 3 people can rotate and come in. The Employees there and the guy running the place were extremely rude towards the entire family. They had the attitude that they have dealt with a family like ours before and were extremely prejudice towards the whole family. It seemed like their staff and the guy in charge must of thought none of our cousins or uncles and aunts knew English. Little did they know our family has been working Canadian jobs and have been extremely well fluent in English within Canada for the past 30 plus years. The staff were rude, passive and dismissive speaking with a belittling undertone in their voice anytime they would address any of our family members. We were following all the guidelines they had laid out and when it came time for the viewings they had showed no respect while taking advantage of a mourning family. The staff was also not wearing masks and gloves themselves and blaming my family for being unsafe when we were following all the rules. The guy had said “you guys can’t be coming in and out of here like a carousel” During a funeral. He was yelling that to our family outside during the memorial service. While we are morning the loss of a loved one. We had made sure people were inside only ten at a time. Any cars that were parked outside were very well apart from each other. Yet the staff were yelling and arguing with my aunts and uncles telling us to leave if we had been inside already. Do not hold a service here. They make up rules and don’t follow their own rules. They try to take advantage of mourning family’s with no consideration for what that family is going through.

Betty

Very good hospitality, and reasonable ????

Terence Frank

This funeral home will definitely take care of you perfectly and will help you through the difficult time. I cannot stress enough on how professional and kind that they are. The staff members are so perfect and are so honest. They will take all the time you need and are so patient with the whole process. If you want the best this is the place to go. On top of that the place is beautiful. The staff I was speaking to the most specifically is Patrica Peter who honestly made the whole process easy and helped me so much which made me and my family comfortable. Ben and Harminder are also professional and very kind. I’m honestly so happy and will definitely recommend this funeral home.

Natasha Burnett

My experience here started of by Raymond calling my brother 'the deceased'....not by his name. My brother was not embalmed hence Kamal called letting us know we now had a few days to bury my loving brother or it would be a closed casket. Hence my mom missed the funeral because the funeral was rushed and pushed ahead by Lotus Funeral Home and she was affected by COVID 19 travel restrictions but was still able to secure a date. Initially Kamal pressed for a cremation where he was advised that is not a part of our belief even if that is what they specialize in. My mother missed her sun being buried because my brother was not preserved by LOTUS funeral home eve though they had charged me for it, had lied and said it was done but didn't take due to hardened veins. After being called through out the day by LOTUS Funeral Home I and my son dropped my brother's clothing off. We were then asked specifically, 'are his accessories in the bag?' Like what accessories? He said like his watch, rings, etc... I said I did drop off accessories but no watch and ring. *Note: it was a hand to hand exchange with 2 employees and the other opened the bag and said I see his shoes in the bag too. No sign in sheet, no log, no record and to add to the insult we were not able to enter and handed the belongings outside the door at 4:55pm. I asked quickly can i help to dress my bro by putting his accessories on? I was met with a firm No. My brother did not have his tie, no cuff links, no shoes to be seen. After 8:30am I asked Kamal for the items, he responded, he did not dress him. Kamal over-stepped his boundaries at the cemetery by threatening to have it shut down by the cemetery even when the hired workers confirmed all is well once social distancing is observed. I didn't get my brother's suit bag, cuff links, didn't see his shoes in the casket as it was only half even when I requested a full view. His tie was never found. Matter-of-fact Lotus advised me, that I never dropped all these items off! Even though I have text communication, receipt for credit card and debit card transactions; even though Lotus called me while I was paying for the items. --My brother not embalmed nor preserved past two weeks so, his mother can attend as she was affected by COVID 19 travel restrictions. ---Stole from my brother and lied that they ever received the accessories. ---DIDNT PROVIDE AN OPPORTUNITY FOR AN OBITUARY -- A FUNERAL HOME? ---No compassion towards our loved one. --- added more stress from the funeral home to the cemetery grounds ----lack of professionalism and embalming protocols displayed --- suits ordered online had to be returned due to the funeral being rushed as a result of the lack of preservation. Hence more stress added to purchase items to fit Kamal and Lotus timeline created by negligence. ---Items not returned Kamal provided a cheque for $1,500 for lost items Them taking away the opportunity of a mother not being able to bury her son gracefully. They believe the stress, the stolen items, which they had stated firmly were never received; now two of those items were placed inside the casket but out of view and hidden. Anything you received should be recorded. Anything given should be shown on the loved one and accounted for in a checklist manner other wise your victimizing your clients while they are in an emotional state. That's the last experience shared with our loved one has been literally stolen. Lets not get into the fee of two viewings which one happened outside damn near in the parking lot for 3 minutes. My, Our experience with Lotus Funeral and Cremation Centre.

SARITA PERSAUD

Our experience here was beyond what we expected. Our services were conducted by Kamal, Harminder and Chano. They exceeded our expectations with everything they did for us. Harminder explained our services in details (a week prior) and provided us with as much insight as we needed, answered all of our questions in details, most importantly had patience for us. Chano was so compassionate in everything she did. She was kind and caring. We had a Hindu service for our Dad, and Lotus provided us with everything we needed for both the viewing and funeral (meaning all of the things we needed for a Hindu religious function). All we had to do was show up. Thank you again to Kamal and his team for providing outstanding services.

Vishal Sooknanan

Highly recommend. Extremely helpful and caring staff and beautiful venue. They took care of all the details and were extremely attentive to any questions or needs we had while we were there. Staff is extremely professional and truly showed they cared about our family and each of our guests.

Samanta Deonandan

We had our funeral service for our grandfather this past Saturday and lotus funeral home was outstanding. The planning with Samantha was seamless and we received all the documents we needed , they took care of everything. Kamal was with us during the actual service and he was incredible, he was very compassionate and made our service run smoothly. He was very kind and knew exactly what we needed. I would definitely recommend them to everyone I know. It is definitely money well spent

Nipun Vijayakumar

A calm and quiet place which helps maintain your composure. The staff are extremely friendly and cooperative, I have had good experiences attending their seminars on pre planning.

Asher Golani

I know they treat riya and her family with the love and respect she deserves

Aidan Selvaratnam

The staff were really accommodating and respectful. They made my family and I comfortable and made the process very easy.

Janac Meena

Rest in peace Mr. Roopnarine. Thank you Lotus for making it a smooth process.

Sutavin Vinothan

The service and staff are very kind and respectful, they're able to adapt and help with any issues

Tanaya Pohani

Very professional and compassionate staff. They catered to all of our needs. The facility is beautiful and clean. Would highly recommend.

Zackary Ferguson

I will not recommend this place, they have such a rude And unprofessional staff, specially Sam, Taylor and Justine!!! They should hire staff that is more professional compassionate and well trained Funeral Directors...They don’t even deserve to get 1star rating....

Salim Ladha

Attended a funeral at Lotus. The staff were very compassionate, tended to the family’s needs and the facility is beautiful. All in all a great experience, especially given the circumstances.

Rana Bassi

Very nice and help full staf

Karrupan

Compassionate and helpful staff. Very respectful and really good prices. Was treated exactly how I would want to be treated. I would 100% recommend this place.

Tamil Melody

We had our beloved late shivakumar's final farewell at your centre.The way it was conducted and the support and assistance we received was excellent beyond expectations. The funeral director John is really an asset for this organization. Thank you once again.

Sarah Shaikh

The staff and service overall was polite, friendly, and accommodated to all of our needs during this hard time for our family.

Steve

Just saying...this clip joint will plant 10 "trees of remembrance for $339.99. Save your money!!! Getting rich on the backs of grieving family and friends is disgusting! Why not contact a "remembrance" tree planting service yourself, get a beautiful remembrance certificate and condolence cards from the company you found, and pay under $100.00. Stop this disgusting money grab!!!

Kim Bathija

Thank you for all the care and compassion we received.

Jenny McQueen

Respectful and kind staff, the driver was so compassionate and the hearse was spotless. I definitely recommend this company.

Jenny McQueen

Respectful and kind staff, the driver was so compassionate and the hearse was spotless. I definitely recommend this company.

Sivakumaran Sathananthan

Very good service, flexible , friendly staffs and very clean place. Thank John!

Rhea Memraj

Lotus employs an incredible staff that make a painful occasion as painless as possible. Their care and dedication to detail was amazing, and my father's farewell was a beautiful and emotional experience. Special thanks to harminder, who went out of his way to be accomodating.

lovely bhagchandani

Yesterday on 29th July 2021 our friend passed away who had no relatives or friends here in Canada other than us. It was very unfortunate as he was very young. I reached out to Lotus Funeral home to understand the process here in Canada as this was first time we faced this situation. I would really like to appreciate all the support they gave us. Very compassionate people across the board. All covid protocols were followed at every step. Reasonably priced. They helped in arranging Pandit ji and other stuff for the funeral ceremony. A very special thanks to Palwinder ji and Ash as they were very supportive throughout the process. She offered her own lunch to the deceased wife. I mean who does that in today’s world. So very very thank you to Palwinder ji for being extremely helpful. God bless her for doing a wonderful job. Thank you to all of you at Lotus !

Angelique Hinojosa

Look no further! Lotus Funeral is a wonderful, elegant, respectful and supreme customer service given to us at our September event. I highly recommend to everyone.

Radha Kelawan

Warm, courteous and compassionate staff. They provide very good service and a beautiful ambience. In a difficult time like this they really make a difference. Thank you

Al'Az Mina

Readers and potential clients beware. This is an upstanding business that is being review bombed right now by members of a disgruntled family. During their services at Lotus, they were disrespectful and abusive toward staff members and refused to follow COVID-19 guidelines. When asked politely to follow said guidelines, family members verbally berated and nearly physically assaulted staff in response. The high overall score that this business has earned prior to recent postings speaks volumes. Don't believe the hype of reviews posted in belligerence. Edit: The angry reviewers have turned their belligerence upon me for posting a review that reflects my experience. That's fine ????. Lotus' reputation prior to being review bombed speaks for itself and they hardly needed my help to build it. Edit 2: Quite amazing how angry edits directed at me vanish when they get called out. ✌️Hopefully, other family members will step up and help me set the record straight. We shouldn't be trying to destroy businesses that serve our community, especially in times like these.

Hailey Bennett

An amazing place that will absolutely take care of you and your loved ones needs. If you’re in the area I highly suggest this funeral home!!

Amarpreet Sran

We just had my aunt’s funeral there and We had very good experience.The staff was very friendly knowledgeable but kind and patient at the same time.They explained the whole process and guide us through because we were not aware what we had to do.Its also very clean and organized.I highly recommend them ????????

nallayan. jude-j

Thank you so much all the team for your very good service .keep up the good work.

Silvi E

Fabulous people who can handle your families affairs at the first time, with kindness and much professionalism

Mark Amador

Kamal and team have created a respectful and beautiful place to honour the lives of our loved ones. The facilities are top notch and are able to handle multiple funerals/cremations with extra large gatherings. They are able to provide …

Naraine Chin

We recently had a funeral here. Great services The staff very patient and friendly. They meet all our needs. Thank you everyone

Bryan Odog

Unfortunately one disgruntled family is destroying this wonderful funeral homes name. As seen in the reviews the same complaints are being made by many of this same family members. I have been to this funeral home on more than one occasion. The staff are more than accommodating and caring in families time of need and treat everyone coming in and out of the place with the utmost respect and care. Don’t let one family destroy your opinion of these great people. Given the state of the economy right now the last thing businesses need is to have their name dragged through the mud by one families false accounts!!!

karol marocho

Very professional and empathetic. Definitely recommend ????????

Trev Miller

The company and driver were respectful and welcoming at a driving memorial for a friend who was lost June 19th at a demonstration. It was a pleasure to meet Ken and he was helpful and sincere

Rishikesan Kamaleswaran

Kamal, the Funeral director is exemplary, he made the entire journey as painless as possible. Thank you for giving us a chance to give our father a final grand goodbye

Jayden Chyn

great service!

Ganga Totaram

Kamal and his staff are remarkable. Their attention to detail and a sense of care and compassion is second to none and above all. You can rest assured that all things will be well taken care of in a respectful and dignified manner. Thank you Kamal

Sandie Kowlessar

Very good service. friendly staffs and very clean place.

Vinod Suri

The staff is very well trained to assist the families during the very emotional times. I would like to thank 'Ash' who assisted us with the process b4 the service on Oct 8 for changing the clothes for my mother in law. Ash you were so patient, kind and understanding. God bless you. Thanks to the entire staff.

Ann Marie

Very nice peoples working there.Friendly atmosphere. Huge place.

Sandra Thamilselvan

The staff was very friendly and accommodating. Service was great.

Sana Panchalingam

This place does not come as advertised! Very rude tricky staff. Patricia Peter can not be trusted. Said and promised things on the phone and then when we came in she lied and tried to say it was going to be $2200 more for my Grandfathers funeral than she spoke on the phone. Very rude tricky lady. Stay away from Patricia Peter and this place!

Adrian Feudale

Thank you Lotus for helping on our day of need! Amazing service!

Narvinderjit Singh

Everything went well, the owner was very good he was very accomodating placement of body in the oven acommodating for time . Due to financial difficulties the owner helped us out with casket price etc. Tvs were very good placements so everyone could see the photos. Good experience.

Khurram Khan

Wow. What an amazing facility. When I visited, everyone there was so understanding. They were kind and respectful to my family. Thank you Lotus for providing a wonderful service. :)

Abhilash Balavigneswaran (Flubhi)

Mr.Bhardwaj was a very nice client to work and the staff were very polite. Overall, there was very good service, a very clean place and very flexible. I would highly recommend this place and thank you for your help!

Monica Ramlakhan

i sincerely want to thank and highly recommend lotus funeral and cremation. they have done an excellent and phenomenal job in supporting and helping us through this service for my late grandfather phillip behari. his service was done sunday September 19,2021 and we were very pleased with everything. thank you to KAMAL BHARDWAJ and RAYMOND FANCY for there excellent service and help, we felt so happy and not stressed at all. they made us feel so comfortable. i highly recommend this funeral home for any funeral service. thank you once again love the ramlakhan and behari family

Mohanaranee Yoganathan

Very professional and kind staff. Beautiful Facility and centrally located in Toronto - just off Hwy 401, 410, 427 & 407 with on Site Crematorium. I would highly recommend their services!

Damian Ali

My grandfather passed away last month, and Kamal and his staff made sure to make the process less hard than it already was. Everyone, especially John and Kamal, was extremely attentive and empathetic to what we were going through. They provided my mother and extended family with a beautiful service and ceremony to perfectly commemorate and capture the life of my grandfather. There are not enough great things to say about Lotus and their staff. I would recommend this parlour to anyone in need of excellent service.

Rachel Finan

Thanks for friendly service in an unusual situation, we really appreciate it. In memory of Regan Russell - please google for her story.

Tyson Muchaluk

Went to Lotus today and the funeral service went great. I would highly recommend this funeral home. The staff were all very supportive towards everyone attending the service. Beautiful facility. Very pleasant experience for me.

Ruby Charpandal

Thank you Lotus for your understanding and compassion over the last few days.

M Joseph

I witnessed the most disrespectful service at Lotus funeral home in Etobicoke by the funeral directors Justine, Sam and Taylor. Lotus funeral home changed my opinion about referring anyone. Your funeral directors do not have any concerns about families. They treat death as a business and that is extremely sad for the grieving family. No sympathy or compassion given. I understand there is a time to follow government protocols during Covid-19, but your staff do not know how to communicate properly with grieving family members. Taylor, Justine and Sam threaten to lock the door if we have more people trying to come for viewing. They should have allowed us to park in the funeral parking lot. We had tho park our car on the street with no parking zone. In the time of mourning, they were so ignorant to our feelings and failed to acknowledge their mistakes and asking us if we had already visited when trying to get inside when we told them so many time that we are big family. I would not recommend this funeral home to anyone seeking compassionate and respectful service. I do have to say one of the assistant funeral director Rupinder was very compassionate towards all of us and sympathized and apologized to us. Thank you Rupinder. I hope Lotus funeral home reads my review and educate your staff to be respectful and understanding.

Santha Panchalingam

I would like to take this time to acknowledge and thank Patricia Peter, of Lotus Funeral Home and Cremation Centre who had completed everything for us in the last 48 hours, for the passing of my brother in law. Thank you so much for all the care and specifically attention to detail in everything we humbly requested. It is great to see such an inspiring and talented woman in our Tamil community such as Patricia Peter, who works in such a difficult centre and who completes everything in such a professional and timely manner. From the moment we contacted you, we were put at ease and felt understood and supported at every single stage. Your kindness at this time will always be appreciated. Thank you once again to Kamal and the staff of Lotus Funeral And Cremation Centre Inc. for such an impeccable job at such a difficult time. We will remember everything you did for us.

Melissa Patel

Kamal and staff were wonderful in helping me during the most difficult time in my life after my beloved passed. I recommend this home to everyone.

Rezi Mucka

This past weekend we had our father's funeral service hosted by the wonderful staff of Lotus Funeral Home, special thanks to Jhita, funeral facilitator for all the funeral services preparations. I would definitely recommend this place for your future needs!

Dilraj Grewal

My dad passed away late October and me and my siblings had no idea where to start, made a call to Lotus because of a referral from a friend and they took care of every detail from there. They were companionate and patient with us through …

Major Singh

Very helpful and understanding staff.The family requirements and making all arrangements. Highly recommended very reasonable and understanding the needs of family in difficult and stressful situations.

Zach Smith

I went there for a funeral service and cremation. The place is very clean, but when it was time for the cremation, the staff members just shoved the casket as hard as they could and in front of the family members. I thought that wasn’t very nice and I find that extremely disrespectful to the person who passed and to the family. From now on I will not be considering this facility to anyone and I will never come back. If you care for your loved ones after they are gone I wouldn’t recommend this facility.

nirmala ramsarran

On the 25th of June our late Father Jawaharlall funeral and cremation was held at Lotus Funeral Home, Etobicoke location. A Hugh thank you to KAMAL. He assured us that he would take the responsibility to ensured that everything went well and he did kept his words. Rarely do you find people like him in this world these days. He is very comforting, kind and caring; he is a ray of sunshine in our dark days. He stand like a son and brother with us to ensure everything went well throughout the whole process. My mom and all of the immediate family will never forget the care and kindness we received .We could not ask for any better. We recently met with Ash to make final payments and completed all paperwork’s, who is such a lovely person as well. Thank you ASH!

Mohit Patel

The staff was very welcoming to me, as I was a guest attending a service. Facility was beautiful and well clean. And the service flowed very well. Thank you Lotus

Ruban Kirish

Lotus Funeral directors were asked to to take care of the funeral arrangements for my father in law's funeral. I cannot praise them highly enough for the care and attention they paid to every last detail. Patricia guided us through some …

Gowthami yoganathan

The sincerity, efficiency, and attention to detail shown by everyone at Lotus Funeral Home exceeded our expectations. The Kathiresu Family would like to thank you for guiding us gently and compassionately throughout this challenging time.

Rohan Singh

Management and staff were professional, compassionate, available and helpful during the entire funeral process. Staff showed excellent judgement when to allow us the space we need and when to offer assistance. This is exemplary especially in the midst of compliance with significant pandemic rules. Lotus, our family appreciates all you did. Thank you.

harry johal

Just this past weekend on Saturday March 6th around 10:30am my wife lost her grandmother – she was 103 years old. She passed away peacefully at her sisters home when we got the phone call. Our families gathered and we spent the day together crying and remembering her life. We took steps to notify the required authorities and begin Funeral arrangements. My uncle suggested a new Funeral home he had heard of in Toronto called Lotus Funeral home. I googled and found the details and contacted them. Four of us went to meet with the manager at the funeral home. Upon arrival we had to use hand sanitizer and have face masks on at all times and in the meeting room we had to be spread out apart from each other. They were very supportive of our loss and took the time to explain to us our choices. Helped us choose a casket and even the flowers. We picked a date and time for the funeral which was today from 8am to 10pm. They explained to us that only 10 people were allowed into the building at a time for a very limited amount of time then after those 10 people left the building then they would need time to clean the viewing room and once cleaned then another group of ten people could go in to pay their respects. This process would go on for the duration of the two hours. Each group member had to be identified before being allowed to enter from a group list given in advance with allotted times. I was simply amazed at how professional and caring the manager and staff were with us. Covid-19 lock down restrictions has made this a bitter sweet memory for my family but the management and staff were EXCELLENT throughout the entire process !! Thank you so much Lotus Funeral Home!

Jane De Brillo

My experience at Lotus Funeral home for my grandfather's funeral was very disappointing. I understand that due to Covid 19 the funeral home had a ten person restriction. However, the manner in which the staff handled Covid 19 procedures was very rude and unprofessional. Specifially on Thursday evening, an individual named Taylor was incredibly rude and disrespectful. He kept yelling at all of us with no sympathy. He claimed he has worked for Park Lawn for many years but lacked compassion and professionalism. From when funeral viewing started at 6pm he was very rude and belligerent. It is unbelievable that a man with no empathy or professionalism is employed by Park Lawn, a funeral home service! He swung his arms angrily and spoke very loudly. His aggressive attitude put a very sour tone my on grandfather's funeral which is the last thing any grieving family member would want. For their last memory of their loved one to be soured by a white male going on a wild power trip. However, I do want to complement Rupinder. She was extremely compassionate and spoke with a calm tone and welcomed everyone with a warm smile. Thank you Rupinder for your genuine kindness and care. I hope Park Lawn learns from this experience and trains their staff to be even 1/5 as warm and sympathetic as Rupinder was. ALL PREVIOUS POSITIVE REVIEWS ARE CLEARLY FAKE. This company pays people to write reviews. Making extremely false accusations and defaming our family. At no point was anyone EVER "Nearly physically assaulted". Extremely unprofessional accusation to make. The minute we leave our comments on what happened, the company gets FAKE five star reviews. An individual acting like a customer who was randomly present at stranger's funeral. Comical and ridiculous. Consumers beware.

NISHA HANDA

Excellent service provided by amazing staff. Very clean. Staff was friendly and accomodating to our needs. Would highly recommend.

Shanice Fokuoh

Please read before choosing this funeral home. 1. To the review saying the family was “belligerent” is beyond …

Abhiman Vigneswaran

Would not recommend, witnessed some unprofessional staff at a recent funeral.

Karma Life

Kamal, the funeral director/owner was absolutely amazing for the following reasons: 1. Kamal and the entire staff was so sweet to my father and so understanding considering that my father can be challenging at times. They were so patient and kind. 2. All the staff were absolutely amazing. The kind lady that help us dress my mom was great. She allowed me and my Dad have a few minutes with my mom alone. She made time for me and kindly listen while I talk about my mom. 3. The facilities are absolutely elegant and so clean and peaceful. They even had a nice tea and coffee station and the staff was so sweet to bring my dad tea on many occasions. 4. Made the process simple and they arrange everything. The only items we needed to bring were the photo, slide show and pooja items. Kamal and his team were so professional and ensure everything ran on time and smoothly. I highly recommend Kamal and his team.

Dajena

The staff at Lotus did an outstanding job, went above and beyond in customer service and their halls are absolutely beautiful spaces. We just hosted our grandfather's funeral service there this weekend and I couldn't ask for more from a funeral home. I can't recommend them enough.

Seline Thevasahayam

A few days ago, my family used lotus funeral home in Etobicoke (city view drive) for our grandfather’s funeral. We were treated very poorly by some staff here. They were not professional, had no compassion and treated us with no respect. Their actions made it very difficult to properly mourn my grandfather. We were disrespected by employees: Justine, Sam and especially Taylor. They lied to us about the rules and made our family feel very disrespected. Because of COVID, the women who sold our uncles the contract didn’t specify that people would not be allowed in on a rotational basis. The burden falls on that women to make sure that our uncles understood the terms and conditions since there is an imbalance of power. My uncles were grieving the lose of their father and were taken advantage of - the women just wanted to sell us the package and take our money without properly explaining what we were getting. The women made my uncles sign a standard form contract that did not specify that there would be no rotational visits. The funeral home didn’t provide parking for even the 10 people that they were willing to allow into the funeral home on Thursday and Friday. Instead they allowed everyone to park along the road where big 18-wheelers (from puralator) we’re driving by really fast. Somebody could have been hit by an 18-wheeler. This is gross negligence on the part of lotus funeral home who owes its patrons a duty of care. Since lotus knew they were in an industrial area, they should have allowed parking for the 10 people. With this being said, they also then starting yelling at us for gathering on the street. They lied to us and said they expected 10 people in the home per hour, meaning 30 people max per day. This was NOT outlined in the contract. Additionally, with all this commotion they were not letting people go in turns they said once you go in once, you leave. This was not made clear, they did not care that my late grandfather had 8 kids plus spouses, and 25 grandkids plus spouses and great grandchildren, we were taking turns on who was going inside. As we were entering they were constantly checking if we have been inside before as if this was some kind of security at a bar and they were bouncers, it made us all very uncomfortable. We came to mourn but were rather feeling scared and worried the whole time. On multiple occasions the funeral directors even threatened to LOCK the doors of home! They threatened to take away our right to see our grandfather during his last moments before burial. This really hurt us and scared us so much, that half of our family just went home. My aunt, who was on the property was told to leave multiple times, this was her father who had just passed. In all this as well, the employees were not even wearing masks or gloves. While our ENTIRE family was wearing masks and gloves. The employees put our lives in danger by not wearing masks. Covid is new situation for all of us, we understand the pandemic, but the way they treated us was very inappropriate. I would advise to NOT use this funeral home for your loved ones as our experience was very hurtful. I would like to lastly point out that Taylor, was the most rudest and disrespectful man i have ever met in life. He said “YOU PEOPLE CAN’T BE COMING IN AND OUT OF HERE LIKE A CAROUSEL”. He was using intimidating tactics, threatening to call the police and flaring his arms around us. I am very hurt that during a hard moment in our families life, we could not properly mourn but rather left feeling very uncomfortable and scared working with this home. Although we had a bad experience with a few employees I want to commend Rupinder for making up for the negative actions of her coworkers. She was very sweet, compassionate and genuinely seemed to empathize with our family. Edit: Thank you Lotus funeral home for your response. But please do not try to discount the unprofessional way your staff treated my family, we had max 10 people in your premises at all times. We did nothing wrong, you did. Accept your wrongs and do better next time.

N Mannat

I would like to thank lotus funeral home for the beautiful service you held for my Sister. The way kamal and his staff received my family with such care and compassion will be something that I will always treasure

AP S.

Thank you to Kamal and the entire staff for their compassion and working with our family to make sure my grandmother's funeral went smoothly. It was such a difficult time for our family but their professionalism and kindness during this time was so appreciated.

Dilprit Shergill

I probably witness the most disrespectful thing a funeral home and its director could have done tonight...He refused a grieving father the chance to speak at his own daughters funeral...The father got up after his son spoke and wanted to say a few words...then promptly was told by the funeral director in front of everyone and into the mic that there was no time, and to sit down...yet there was enough time to one last viewing which took forever, or the the playing of one last song. Lotus you have forever sealed my opinion about your funeral home...its that you don't care about families. You simply treat deaths as a business and that's sad. No empathy for grieving families. I understand there is a time to follow a schedule, but your inability to be tactful calls into question your motives and your organization...I understand that out of all the funeral homes you are the most cost effective...I understand why now.

jacy anthony

I feel it was a miscommunication between my family and lotus funeral. It's a tough time during COVID and the first day wasn't easy due to it being the day after our grandpa passed away. The funeral home being very strict and not explaining properly was not very nice. However they did make up for it by giving better service on Saturday because the law changed to 30 people on the final viewing. We are thankful that we could have a peaceful final viewing. Also, making up lies and disrespecting my family makes your business worse. There was no assault so please don't try to make my family look bad. We appreciate you making up for the miscommunication on Saturday and following the law and allowing 30 people. Please remember we are your customers and you should treat your customers nicely and understand that we just lost our grandpa and to be nicer when explaining things. Thank you for your service please be honest and don't make up lies that my family threatened or assaulted you.