Reviews of Magnus Poirier Viau (Mortuary)

Jeannine Lambert

(Translated) Nothing (Original) Rien

alain mailloux

(Translated) Very good courteous service (Original) Très bon service courtois

Katia

(Translated) Our experience at Viau funeral home was, at the time of the exhibition, very good. However during the preparations / arrangements a series of unpleasant situations made our experience quite disappointing. On the other hand, after having discussed with Mr. Palazzo to inform him of our dissatisfaction, I must say that we received a good after sales service. Mr. Palazzo took the time to listen and understand the situation, and ensure our satisfaction. This showed us that although our experience started off abruptly, the company is committed to the satisfaction of its customers and takes the means to ensure it. (Original) Notre expérience au salon funéraire Viau fut, au moment de l'exposition, très bien. Cependant lors des préparatifs/arrangements, une série de situations désagréables a rendu notre expérience assez décevante. Par contre, après avoir discuté avec Monsieur Palazzo pour lui faire part de nos insatisfactions, je dois dire que nous avons reçu un bon service après vente. Monsieur Palazzo a pris le temps d'écouter et comprendre la situation, et assurer notre satisfaction. Cela nous a démontré que bien que notre expérience ait commencé de façon abrupte, l'entreprise a à coeur la satisfation de sa clientèle et prend les moyens pour s'en assurer.

Joshua L.

My family had the displeasure of holding a funeral there. Their idea of customer service is a complete farce. -The deceased's name was misspelled on the urn. Magnus Poirier have failed to offer any kind of compensation or partial refund for this. -While planning the reception, Magnus Poirier staff showed my family a room that had two separate screens to display pictures/video. We ended up in a room with one screen, which meant we had to adjust our plans but would have been fine if there'd been a simple phone call or e-mail to tell us about the change. It turned out that they had only shown us the two-screen room because the other one was undergoing renovations... which they failed to mention at any point. -They kept misspelling my mother's name and e-mail address, preventing us from receiving messages of condolences sent by friends and family via Magnus Poirier's website. -They recommended a priest named Fred who promised to meet us at 15:00 to discuss our wishes. He showed up late, then spent 30 minutes on an aggressive, proselytizing, anti-science sermon instead of conducting an actual funeral. He did not remember the name of the deceased, did not talk about her, and did not bless the urn. His talk was extremely divisive and disrespectful to the people of various faiths present at the funeral. Highlights include: our blind faith in banks and restaurant kitchens, a story about soldiers discussing the depth of the ocean, comparing faith in God to believing that Napoleon Bonaparte existed, and four words regarding the deceased (whose name he forgot). When we pointed out how disappointing his conduct had been, he replied not by apologizing, but by saying "I respect your opinion but I was defending my faith" -- as if a funeral is the right time and place to do so. It's regrettable that he was too busy defending his faith to offer any comfort to people who'd gathered to mourn the death of a loved one. The only positive feedback I can give is about the young men who served coffee and helped us carry things from the car when we arrived. Please don't give this place your time and money. They clearly don't care.

Salima El Badaoui

(Translated) Shame on you, we are Muslim and in a cosmopolitan city. Could you ask your employees at the cemetery and in your offices to show us respect as it does for other nationalities. Shame on your system (Original) Honte à vous, nous sommes musulman et dans une ville cosmopolitain. Pourriez vous demander a vos employés au cimetière et dans vos bureaux de nous porter du respect comme qu’il porte aux autres nationalités. Shame on your system

fatima mocalled

(Translated) so disrespectful (Original) tellement irrespectueux