Reviews of Centre funéraire Côte-des-Neiges (Mortuary)

Gisèle Réglisse

(Translated) It is a very peaceful place and very good staff. (Original) C'est une place très sereine et très bon personnel.bravo!

Samuel Séguin

(Translated) The staff at CFCDN were very polite and professional. I did not feel any pressure and it was possible to pay homage to the deceased with dignity. The premises are large and pleasant for the exhibition and I found it soothing to meditate there for the service. The charge was prepaid by the deceased and I didn't feel it was a burden on anyone. Thank you for the attention to deal with our loss. (Original) Le personnel du CFCDN a été très polis et professionnel. Je n'ai pas senti de pression et il a été possible de rendre homage au défunt avec dignité. Les locaux sont vaste et plaisant pour l'exposition et j'ai trouvé apaisant de s'y recueillir pour le service. Les frais était prépayé par le défunt et je n'ai pas senti que c'était un fardeau pour quiconque. Merci pour l'attention afin de gérer notre perte.

Caroline Cyr

(Translated) We received excellent service. The staff were courteous and friendly. Everything went very well. Despite the pandemic, we were able to have a beautiful funeral service. Everything was perfect! Thank you (Original) Nous avons reçu un excellent service. Le personnel était courtois et sympathique. Tout s'est très bien passé. Malgré la pandémie, nous avons pu avoir un beau service funéraire. Tout était parfait! Merci

Lyn Aniza

Everything is done very well. Our family are happy with the services. Thank you!!!

Gen H

My father passed away in February 2020 and Stephane was the associate that guided us during this difficult time. He was very informative, patient, kind and made sure to go out of his way to help us. He took his time with us and we did not feel rushed or pressured. The entire experience was pleasant and commendable.

Gen H

My father passed away in February 2020 and Stephane was the associate that guided us during this difficult time. He was very informative, patient, kind and made sure to go out of his way to help us. He took his time with us and we did not feel rushed or pressured. The entire experience was pleasant and commendable.

Eugenie Robitaille

Really respectful staff. Polite and patient.

Maria Araujo

My father died of Covid-19 so the circumstances were somewhat unusual, but everyone I dealt with was very compassionate and at the same time efficient.

Doris Lec

(Translated) Empathetic people at our pain (Original) Des gens empathiques a notre peine

graham lawes

Nice and peaceful

jasmine robitaille

(Translated) Very professional service, I thought it was impossible to buy a lot at the cemetery and I am particularly happy that I was able to do so. Also, I really liked the fact that there are no plaques on the floor. My parents are buried where you have to avoid stepping on the plates to get to their grave and I hate that. This is not the case at Notre-Dame des Neiges cemetery and I am grateful for it. Thank you for your service at this time of extreme sadness for me and my family. (Original) Service très professionnel, je croyais qu'il était impossible d'acheter un lot au cimetière et je suis particulièrement contente d'avoir pu le faire. De plus, le fait qu'il n'y ai aucune plaque par terre m'a vraiment plu. Mes parents sont enterrés où on doit éviter de marcher sur les plaques pour se rendre sur leur tombe et je déteste ça. Ce n'est pas le cas au cimetière Notre-Dame des Neiges et j'en suis reconnaissante. Merci pour vos services en ce temps d'extrême tristesse pour ma famille et moi.

SannieBella Lee

Very quiet and solemn. But not very helpful.

Réginald Joseph

(Translated) Good service. Courteous and professional. (Original) Bon service. Courtois et professionel.

Harris Black

When I die, take me here.... (and Chez Paree) :)

T C

This was a very disappointing experience. Our counselor Sylvain provided no informative session. He just sat us down and showed us line items of costs. And then ended the session with “Any questions?” There was no information about the logistics of how the ceremony would be carried out or what was standard protocol. Additionally, they didn’t coordinate our costs with the funeral home, so I was double billed. I called our counselor and he assured me he would call me back to resolve it, and never did. I had to call the funeral home accounting department and they have told me it’s not in their realm to issue a refund. The death of a loved one is a trying time. The entire process using their services just added to the stress and chaos. And I have yet to be contacted by anyone from their company regarding the double billing.

Alex Polidoro

My family's experience with respect to my father's funeral services was definitely a 5 star result. We can never be more thankful enough to have worked with Teresa DiPalma who was in charge of the entire process of the funeral services. The location was convenient and close to the cemetery where my father was laid to rest next to my late mother. The facilities were clean and ample parking was available for the visitors. WE also used the chapel available for the mass services inside the main building We even walked to the location where my father was laid to rest. It brought out a sense of touch as it reminded me how it was done back in the old mountain top Italian villages where limousines were nowhere to be found. It was a very difficult moment to encounter but the experience made it very comfortable overall. Teresa was always available to answer questions and returned messages promptly. The casket we chose for my father was incredibly perfect for his needs as we chose recycled wood and my father was a wonderful cabinet maker. I am sure he dearly loved it as he was laid to rest. We had ample space for all visitors and we were supplied an additional rooms for refreshments for the visitors and family members as well after the burial services was complete. All I can say is thank you to the entire team of the Centre funéraire Cote-Des-Neiges Inc. for the comfortable customer experience.

IsaB

(Translated) The little chapel: pretty paintings in the background but a very dirty floor, noisy automatic doors which disturb the meditation, no water dispenser, a device around the coffin which allows, of course, to place flowers and plants, but not to approach the coffin for my last farewell. The departure of the coffin is unpleasant: it does not disappear behind a curtain but descends into a basement, in a mechanical noise with a view of the mechanisms ... And without allowing those who would have liked it, to accompany it until 'in the oven. No garden of meditation, just this huge (yet beautiful) wooded cemetery that forces you to walk among graves, everything that you would like to avoid when choosing cremation ... (Original) La petite chapelle : de jolis tableaux en fond mais un sol très sale, des portes automatiques bruyantes qui troublent le recueillement, pas de distributeur d'eau, un dispositif autour de la cerceuil qui permet, certe, de déposer les fleurs et plantes, mais pas de s'approcher du cercueil pour mes derniers adieu. Le départ du cerceuil est désagréable : il ne disparaît pas derrière un rideau mais est descendu dans un sous sol, dans un bruit mécanique avec vue sur les mécanismes... Et sans permettre à ceux qui l'auraient souhaité, de l'accompagner jusqu'au four. Pas de jardin de recueillement, juste cet immense (pourtant beau) cimetière boisé qui oblige à se balader parmi des tombes, tout ce qu'on voudrait éviter lorsqu'on choisi la crémation...

doi zece

I've paid 7000$ (tax not included) for a very simple traditional burial ceremony: - 1000$ to transport the body for home to funeral home and from the funeral home to the cemetery (no more then 10 km in total). - 1000$ Thanatopraxie fees - 1100$ professional services fees ?!?!?! - 1000$ room renting for 24 h - 1800$ casket - Other small fees for a total of 7000$ + taxes I'm sorry but I call this a ripoff.

François Trudel De Gagné (Atelier501)

(Translated) Emphatic and friendly staff, attentive to their customers. Impeccably kept places. Thank you for helping to make this event easier. (Original) Personnel emphatique et sympathique, à l’écoute de sa clientèle. Lieux impeccablement tenus. Merci d’avoir contribué à rendre cette épreuve plus facile.

Gerald Jubin

In the difficult time of losing a loved one. Centre funeraire Cote-des-Neiges went above and beyond our expectations. Make sure to book the reception room very big and has an awesome view. See my photos but make sure to ask for the cemetery view as it was breath taking. If you are reading this my condolences to you and yours.

C K

My recently passed and the Centre offered excellent service, there was no prossure to purchase anything. They showed me what my options were and the costs of each.

etienne vallee

(Translated) Good service and a large cemetery. Beautiful grandiose land. Quite expensive. Could have more indications for the paths. (Original) Bon service et grand cimetière. Beau terrain grandiose. Assez dispendieux. Pourrais avoir plus d indications pour les chemins.

regy14

(Translated) Professionalism and competence are the words that best describe my thinking. (Original) Professionnalisme et compétence sont les mots qui décrivent le mieux ma pensée.

Rowena Lyn

Great experience planning arrangements for burial. The team is very professional and knowledgable. Very easy to work with.

Samuel Sumayo

They went above and beyond to be as accommodating as possible. Displayed priceless empathy

Diana Gentemann

The service was excellent at the centre funéraire côte des neiges while they guided us through this difficult time in our lives. They took care of all the governmental paperwork associated with a person who had passed away. Everything was dealt with perfectly from beginning to end. Every dollar was Well spent. I would like to especially thank Stéphane Cloutier for all of his time and energy.

Jennifer Sydney

They made the whole experience a lot easier and comfortable

Matthew Delego

Very professional and courteous staff. They provided a stellar service with no pressure. Extremely respectful establishment. Thank you for the services that you provided.

Rachel Woods

Such a fun place! Really amusing! I go here every time I'm in the mood for a pick-me-up. A real spirit lifter!

LOUISE CATHERINE CASSITY

My experience burying a loved one with Centre Funéraire Cote des Neiges is a good one. Most staffs I interacted to are very professional and willing to extend a helping hand even through the tiniest minor details. In the beginning, I was assigned a staff member who look like a dollar sign to me, rather than a staff who works in the business dealing with grief & sorrow stricken people. He wants me to pay the price in full when my loved ones body is still in the morgue of the hospital. He doesn’t even mention about the 50% deposit but wants the full amount right away. Isn’t it that when you go for a hair cut or a manicure & pedicure, they give you the services first before you pay them? If you encounter people like this, don’t be discouraged. All you have to do is call back the reception, tell them about it and they will assign you another one. But don’t forget to ask if the next person is nice and doesn’t look or seem like a dollar sign. Funeral services is not just about buying coffins & urns & having a place to conduct the last rite of passage of a loved one. It’s about how you gather the family members, friends and colleagues through this grieving process and help them walk comfortably to celebrate the life of their loss loved one. And this, I felt through the professional hands of the staffs I encountered in this funeral home. I would highly recommend this place with its spacious building, very well kept, clean, cosy, nice ambience, public transport accessible, has 3 levels of underground parking that we very much need specially during winter times here in Montreal.

Pierre Sainte-Marie

(Translated) This funeral home acts in an unprofessional manner and should be avoided. (Original) Ce centre funéraire agit de manière non professionnelle et doit être évité.

lorna wayne

Bonjour aussi, Just one thing that bothered me is the black metal box I ordered is classified as an urn....really this in not an urn it’s a container. I admit I was in a hurry and didn’t have time to look at the catalogue, but I honestly thought I was ordering a black object shaped like an urn, also when I went to pick up the ashes the young lady took me into the almost empty room and had not indicated where the ashes were, I thought the red velvet bag with an upright half hidden oblong box was part of the decor, so I sat for 20 mins. wondering when the young lady would return with the ashes. Apart from that I was very satisfied with the service. Sincerely Lorna W.

Olga Harmazy

In general all the details of the funeral arrangements by Melanie was perfectly arranged and she was absolutely delightful to work with. My only complaint which I am highly disappointed with was the fact that only 2 people could be at my mom's burial. This I do not understand as we all came prepared with masks and gloves and my son (who is an adoptee) -my mom is the only family he has or knows of and only by the grace of God that my father's grave site was on Remembrance Road that he found us and viewed the burial at a distance (some 60 feet away). That day we were 5 people at the burial sight. My husband, myself, the priest, a grave digger and a representative of the cemetery. Frankly, I did not need the grave digger, he could have been 40 feet away as my son (was even further) and so could have the other gentleman. They were both courteous which was much appreciated however I was heartbroken by the fact that my son could not be at his only grandmother's grave site for her burial. She helped raise my son as did I and this was the ultimate hurt, insult and insensitive act anyone could portray upon me personally and to my family. Why my son could not be accommodated is beyond my comprehension. As I mentioned my husband and I both had masks and gloves but the grave digger and the representative did not … perhaps they should have if they were so afraid of getting the virus. Incidentally, other cemeteries allow more than 2 people for the burial … after all … its a burial not a party. Perhaps this information could be provided at the time of making the arrangements that more people will be attending the burial and allow them … rather than just rejecting them outright. BTW, Melanie did mention that only 2 people were allowed. This unfortunately, has left a bitter and lasting taste in my mouth and a heaviness in my heart … for such a delicate and emotional moment in our lives, this process has created more distress than necessary. Perhaps renegotiating the contracts are in order and not giving them so much power is better served for those that are paying for the serve and not those digging the grave sites … incidentally, my mom was cremated and to be honest, I could have managed to dig that whole just as well as the gentleman had. Lastly, consider a mother passing away who has 5 children … which child will you allow to the grave site? Please consider these points of reference for future consideration of other members who are already heartbroken from losing their loved on. Heartbroken!!

Carol Venafro

The personnel was kind, thoughtful and very patient. The locale was fresh, clean and dignified. Things went well considering the inconveniences of Covid-19.

Pierrette Goupil

(Translated) Hello, I want to thank you for your condolences and the excellent service you have given us. I am extremely satisfied. I'll let you know if I need anything. Thank you very much for everything. I made my pre-arrangements with you too and I am very happy. I will not hesitate to advise people to do business with you. Thank you for everything. Pierrette Goupil, Montreal, QC (Original) Bonjour, je veux vous remercier pour vis condoléances et l'excellent service que vous nous avez donné. Je suis extrêmement satisfaite. Je vous laisserai savoir si j'ai besoin de quelque chose. Merci infiniment pour tout. J'ai fait mes préarrangements avec vous moi aussi et j'en suis très heureuse. Je n'hésiterai pas à conseiller aux gens de faire affaire avec vous. Merci pour tout. Pierrette Goupil, Montréal, QC

Fony Paun

(Translated) Very good warm service and professionals who know how to take care of them through difficult times Thank you (Original) Très bon service chaleureux et des professionnels qui savent en prendre soins a travers des moments difficiles Merci

Silvy Arseneault

(Translated) Mrs. Mélanie Lamarre was by her professionalism and her great empathy of a great support during this difficult moment even greater in times of the pandemic of the coronavirus. Thank you and take care of all of you CFCDN team. (Original) Mme Mélanie Lamarre a été par son professionnalisme et sa grande empathie d’un grand support durant ce moment difficile encore plus grand en période de la pandémie du coronavirus. Merci et prenez soin de vous tous l’équipe CFCDN.

Annie V.

We got the service for my brother yesterday at this place as our family had been asking for a quick visit to see him the last time. At the end of the day, I really liked the professionalism of the staff at this funeral home, everything was more than we expected. They were taking care of my brother very well and didn't rush us at all. Can not ask for more, this is 5 stars service.

Les Toitures Hogue Inc.

They usually answer within 24 hours on their website or email. They are really collaborative and will give you all the information possible about anything that you ask. I would seriously recommend them due to their collaborative and service oriented nature.

Michel

(Translated) Very satisfied, thank you very much. (Original) Très satisfaite, merci beaucoup.

Edy De Pretto

(Translated) Sarah was exceptional. Very warm, professional with a lot of compassion. (Original) Sarah etait exceptionnelle. Tres chaleureuse, professionelle avec beaucoup de compassion.

Caroline McNutt

Our family was impressed by the high degree of professionalism and courteous respect we saw in our interactions with every member of the entire team. We met with Sandra Wong a year earlier for our pre-need arrangements, and then worked closely with Nam Thach when it came time to take care of all the practical details for the visitation and memorial service for my father. Even the unique challenges of expediting the paperwork necessary to have the final burial in California only four days after the funeral service in Montreal were taken care of in a timely manner. About 260 attended the memorial meeting, with their spacious chapel filled to capacity and the rest watcing the livestreams video in an overflow room upstairs. We used three reception rooms to serve a hot catered dinner after the service and there were plenty of tables and chairs set up for everyone to visit together. This was the only funeral home in Montreal that could have accommodated such a large number, and it was so nice to have three levels of secure underground parking onsite for all the guests. We are so grateful for the excellent service we received from Nam Thach and everyone else on their staff. You made a difficult time of loss for our family much more bearable. Thank you so much!

paule giguere

Everything was perfect until today. I just called this morning to find out, if you had receive my father's urn and they told me that the lady who was taking care of my file doesn't work for you anymore . With everything that is happening with covid-19, i will need to get reassure.

ivy6 msp

(Translated) Warning ! Hidden additional costs. Example: $ 215 to add the numbers 2 and 0 to the tombstone of my Uncle Jean Limongi. He had planned, however, to prepay everything. (Original) Attention ! Frais supplémentaires cachés. Exemple: $215 pour ajouter les chiffres 2 et 0 sur la pierre tombale de mon Oncle Jean Limongi. Il avait prévu pourtant tout prépayer.

Yoann Lussier

(Translated) Planning funeral arrangements is not an easy task unless you stop at the Funeral Center here. Arrangements including planting everything in one place and without stressing the family beyond measure. I thank you for allowing a farewell to the loved one with dignity. (Original) Planifier les arrangements funéraire n'est pas une mince tâche sauf si vous arrêtez au Centre Funéraire que voici. Les arrangements incluant la mise en terre tout en un même lieu et sans stresser la famille outre mesure. Je vous remercie de permettre un au revoir à l'être cher en toute dignité.

Flora Boffin

The funeral home staff were professional, compassionate, informative and helpful in every step of the process.

Raymond Levac

(Translated) Maybe we can wait for the funeral service to take place! (Original) On peut peut-être attendre que le service funéraire ait lieu!

Gigi Lili

Nous avons parlé avec M. Jean-Pierre Maillé au téléphone il y a environ un an pour avoir des informations. C'était pour planifier les funéraires de notre mère. Une de mes soeurs, dont le français n'est pas sa langue maternelle (en plus, aucune d'entres-nous avions de l'expérience pour ce genre de choses plutôt délicates) essayait de converser de façon respectueuse avec monsieur Maillé. Mais monsieur Maillé avait un ton condescendant, moqueur même, et faisait preuve d'un manque d'empathie total. Aucune personne ne devrait vivre cette expérience frustrante et désagréable lorsque nous essayons de planifier les funérailles de notre maman. Monsieur Maillé, si vous lisez ce commentaire, je vous suggère de changer d'emploi. Cela est évident que vous n'aimez votre emploi et vous le faites très mal.

s l

(Translated) Clean and safe place. No pressure to make my choices and respect them. Lots of attention, patience and empathy. Advisor listened and presented all the available options. Accompaniment of a director for the burial in the cemetery. Save several hassles. (Original) Endroit propre et sécuritaire. Aucune pression pour faire mes choix et respect de ces derniers. Beaucoup d'attention, de patience et d'empathie. Conseillère à l'écoute et présentait toutes les options disponibles. Accompagnement d'un directeur pour l'inhumation au cimetière. Sauve plusieurs tracas.