We've got the reviews of real people who know the services of Glendale Funeral Home & Cemetery (Mortuary) in Barrie territory (Canada).
At the moment the business receives a score of 4.1 out of 5 and the score is based on 82 reviews.
You may have noticed that the average of ratings that it reaches is positive, and it is founded on a high number of feddbacks, so we can be pretty sure that the evaluation is very faithful. If there are many people who bothered to give their feddback when they are pleased with the service, is that it works.
You know that we do not usually bother to place feddbacks when these are good and we usually do it only if we have had a problem or issue...
This Mortuary belongs to the category of Funeral home.
An individual that works there “lost” my grandpas wedding ring and then later admitted to throwing it out....not a professional place, they need to put more care into their services.
Patrick farquharson
Kitchen staff was very rude and was not there to assist,waited over 15 minutes before helping myself to do what they were supposed rto be doing, replaying coffee and getting napkins and also bringing out the food only to be yelled at by them...saying I should have go searching to find them,however as soon as it's 9pm they close the kitchen so too bad for the guess who didn't get a coffee because the staff was not around. I was also told that coffee is complimentary so too bad.
Well my father passed away and I really wanted to have my father's burial near his parents. It was something that I really wanted and the person that made this happen was Clinton Davis at Glendale Funeral home. From the first phone call to the end this man could not have help me better to find the appropriate solution to all my needs. Clinton Davis is truly genuine, he answered all my questions in a calm manner and filled the gap on making the whole process so smooth and easy, especially on how I felt on the passing of my father. I would recommend the Glendale Funeral home without thinking twice, especially when they have someone like Clinton Davis working there. Highly Recommended Thank you Clinton Davis !!
I went to update files see my options and start my per planning great staff made feel like I'm at home and conferrable
The place itself is nice. The grounds are vast and decor is mediocre. The decor does not set any ambience to suit its purpose as a funeral home. Half of the staff there were courteous the rest were inconsiderate and “why bother me” attitude. Especially in the office section. Its not a place i would chose for a loved ones final resting place.
We had a relative interred here. The staff were very respectful from my experience. The grounds appear well maintained, although I wish they would water the lawn better because it was all dried out and brown.
From the first phone call to the funeral service, the main contacts Michelle,Claire and Kimberly were professional and patient with us during the planning process. Also a special thanks to the rest of the team.
I've had to go to this funeral home a fdw times. The staff are very professional and approachable. The facilities are beautiful and spacious There some improvements that could be made. Presently access is a little difficult if you are coming by TTC. There is no access on Albion rd. You have to go to Carriet Drive. My suggestions is to make a gate somewhere along Albion road with a pathway do people can go right yo the front door. Anothet suggestion is more lighting in the parking lot. Difficult to see during the winter at night
My Father bought a niche for him and my Mother. He spoke to Nicholas at the cemetery and was under the impression that he had bought all things needed when some one passes away. this was not at all the case. The agent failed to explain that he was only paying to be cremated and be placed in his niche. After we set up the auto payments, my card was compromised and my Dad called 3 times to give the proper number, they seemed unable to complete this and my dad actually had to go to the office in person and speak to a manager to get it fixed. When my Father passed away we had to pay nearly 4000 out of pocket, this was to simply get him from the hospital and bring him to the funeral home and send him to be cremated. My Dad bought an urn the splits with my Mom to make one large looking urn, and the staff did not call us to verify what side I wanted him on, so I called the office, they had no idea, so I said if you cant verify put him in a temp urn, this was fine, and all I had to do was return and they would switch him in for me. I returned when I had the insurance money to finish paying, they told me I'd have to leave him behind for 2-3 days to switch. that was not what was said to me at all, that the switch would be done in a few mins. I had to decline as I work and don't want to take a lot of time off from work. I brought my Dad home and could not complete the transfer my self. I called Nicolas and he actually wanted me to drive back and drop my Dad off, for 15 grand I demanded someone come and get him. They agreed. that was today and I cannot comment on how that went or how wrong it will go. When I got the urn I was asked if I wanted the partner, I said no, not knowing I really don't have a choice in the matter, either I take it home and keep it safe or they open and niche and probably charge me for it as Dad only bought two opening. All in all, I'd say -- Don't be buried/ intered here, the staff is nice enough, but no one at Glendale @ 27, seems to know what they are doing. You are told one thing, come to complete the task and then told something different.
I got mom and dad entombed there,we are always treated with respect.
Special thank you from the Baijnauth's family to Matthew Benjamin who was very compassionate caring and understanding through out the preparation and to the final funeral arrangements of our dear one. He was very helpful in answering all our questions and concerns and assuring us everything will be ok as plan. Once again Thank you very much Matthew.
In a time of severe grief and loss, I want to commend Glendale Funeral Home and Cemetery and their staff for the incredible work and service, while we prepared the final arrangements during the recent loss of my sister. My sister looked so beautiful resting in her casket; it was difficult to accept this she is no longer with us. Special thanks to Michelle Richards, who was supportive throughout the entire process; from her death, until long after her internment. Michelle was there for us and with us, demonstrating her expertise, patience, love and moral support. I will not hesitate to recommend Glendale Funeral Home and Michelle Richards to anyone needing these services.
What i can say is that I am not surprised by this at all Glendale is a disorganized establishment with workers having No idea of what kind of business they are in. My aunt passed away a year ago and just recently they put up her plaque. To our surprise what was on the plaque was not what my father had wanted and when asking the funeral director about it we were blown off and told that somebody else in the family barely of any relation went into the office and told them to change what was on the plaque. When my father asked why they would have changed what was on the contract they basically told him that this person who went in and changed said that my father would be ok with it. No contact no verification. It is a signed legal contract and they just changed it and basically told my father that if he wanted it changed again that we would have to pay a ridiculous amount to do so. Something needs to be done about this place. Again I'm so sorry about what happened with your grandparents it's actually so disgusting how they have blown this aside like it's nothing.
Overall a beautiful and relaxing place.
GOOD PLACE TO HAVE PICNIC AND GO METAL DETECTING
Caring and compassionate. Everything was handled with the upmost care and attention to detail.
We did my nonnas 1 year anniversary of passing here. Bradley did a fantastic job arranging everything. They learned a special song on piano for us, piano lady (sorry we didn’t get a name) sang and played so nicely. The duet with father Vito was perfect. He was also very genuine and his choice of words right for the occasion. We were given a lovely table piece to take home with us. We finally got the closure we needed.
I had my grandpa's funeral this weekend and the staff was so organized and helpful. They were so kind and really went above and beyond. We couldn't have asked for more. I think one of the funeral directors was Maria, if it was her, she was AMAZING. And so kind! The other stuff members were also amazing. Great job and thanks so much.
I had my grandpa's funeral this weekend and the staff was so organized and helpful. They were so kind and really went above and beyond. We couldn't have asked for more. I think one of the funeral directors was Maria, if it was her, she was AMAZING. And so kind! The other stuff members were also amazing. Great job and thanks so much.
Beautiful location, both inside and out. Inside was spotless. The rooms were cozy with comfortable seating. The lighting was appropriate (not too bright/not too soft), temperature was comfortable for most, and the music was kept at a low volume. Fresh, hot coffee (and hot water for tea) available at all times in the main area. Elevator was convenient, especially for our older relatives. The grounds were well kept/maintained. When a flash snowstorm hit later in the day, they immediately had the parking lot salted (and kept it so). Lovely service. The staff were amazing. They went out of their way to make sure everything went smoothly for our family (before, during, and even after the visitation/funeral). Everyone was very accommodating, and extremely respectful. There were other services being held at the same time, but we were still made to feel like a priority. We did not feel crowded, or rushed. They ensured that we, the immediate family, had some private time without the extended family (who had decided to arrive earlier than requested) interrupting. On top of everything else their job entails, they essientially babysat (the extended family) for us, as well. At the very end of the service, after some of the flowers had been moved over to the mausoleum, one of the staff ran out (in the snowstorm) to retrieve one of the labels/banners for me, personally. Even after services were finished, when it was time to collect death certificates, close down accounts, read the will etc. they were unbelievably helpful. Knowing how long this process can take, they didn't pressure us about money owed to them. They were patient, giving us time to figure everything out. The loss of a loved one is overwhelming, there are so many loose ends to sort out. The staff were with us every step of the way. (Thank you for everything) A business with heart will always stand above the rest.
I am grateful to the Glendale Funeral home for the care and services received during the preparation process for my grandmother's viewing and funeral. Special shout out to Michelle Richards who went above and beyond from the cemetery financial process as well as physical presence to make sure everything ran smoothly and was always willing to assist in anyway possible to help the journey much lighter.
I would like to commend and recommend Mrs. Michelle Richards of Glendale Funeral Home and Cemetery with getting my husband and myself through our pre-planning process with such ease. You gave us the feeling that our needs will be carried out when we are gone, our children will not have to worry. My mother passed recently and you were an anchor with Glendale Funeral Home and Cemetery. Thank you Michelle you did a great job.
Vera treated the family very good No pressure and Father Vito was the best Priest for our church speech I bought a marker with a vase in it Someone stole the vase and to my surprise they are not responsible I could of bought a cheaper marker without the vase...so I feel if they are not going to replace the vase..that should be told when you buy it...so you know right from the get go..very disappointed ..
Glendale helped me take care of saying goodbye to my mom Elaine in an overall professional and very beautiful way 5 years ago. Unfortunately, the first few encounters with 2 people there, helping me sort out mom's stone itself and the payments were not exactly professional. Firstly, I felt like I was being 'sold' and frankly taken advantage of during the most difficult time, as we were not told there were more affordable options for my younger brother (working part-time and in college at the time) and I to look at. As we made regular payments, our file was 'transferred to another person without any notification and info was "lost" somewhere in that process. We were unaware until one day I decided to call for an account update. The second person to take over our file ended up leaving the company, again, and our file was transferred again, unbeknownst to us. This time however, we got lucky, blessed, whatever you want to call it. Our file landed in the hands of Kim Ruggiero. Kim's attention to detail and willingness to listen to my ideas was the first thing I noticed. Her professional and nurturing manner also made me feel heard (for the first time during this entire process). She has a natural ability to connect with the person sitting in front of her and provided useful information according to my needs. She gave me a tailored-experience which is all consumers really want right? Glendale is SO lucky to have her and I won't hesitate to refer people to her specifically. People deserves excellent service, especially while coping with the loss of a loved one.
I would like to express my appreciation to Michelle Richards from Glendale Funeral Home for the amazing care and service she provided my family while my husband was grieving the loss of his sister. To have your only sibling in the country die and all other family members not being able to come and share in this moment of sadness seemed unbearable. Michelle understood the sensitivity of the situation, not just the loss of a loved one, but the added grief that we all were experiencing. She provided comfort with great grace, thoughtful words and gestures of kindness which kept us together throughout the planning of the funeral. Thank you, Michelle, for all you’ve done for us. You took our loss personally, and for that we call you family, and Glendale Funeral Home the resting place for the matriarch of our family.
Glendale Funeral home & Cemetery has been part of my family for years whereby dear family members were laid to rest there. Most recently, I contacted the office and was connected to Frank Mazza. He was instrumental in discussing our future crypt needs. He was fantastic in dealing with the delicate nature of our requests and extremely professional. He was extremely quick in responding to emails and flexible with our schedule to meet. Frank being bilingual allowed my mother to understand completely her options in terms of crypt selection and funeral package services. Frank also gave us a tour-within the mausoleum to help narrow down crypt selection. Thanks to him we made a sound decision & purchased multiple crypts. Thank you Frank for your kind candor and making this experience flawless. I highly recommend Glendale Funeral Home & Cemetery. Thank you ! De Ciantis Family
Glendale Funeral Home and Cemetery by Arbor Memorial was truly a well organized and exemplary facility to provide all of our needs concerning the arrangements for my Precious Dad! From the finer details of bookmarks and service program, to the reception buffet, we could not be more pleased with your service, nor with your care! The building is well maintained, beautiful and tastefully decorated and all the items of choice that were available seemed to cater to every taste and budget. Constance, Lisa, Michael, Heather, were the people we personally dealt with - you have all been an absolute joy to work with. Thank you so very much...you made the difficult task of saying farewell to a loved one a comforting time of making more memories!
Recently and sadly I buried my beloved mother It was an unexpected passing and to say the least we were devastated We went to glendale because our father is buried there also and I must say that Michael Goldstein and Judy Colucci made the entire experience palatable and smooth and we felt we had guidance and someone to really help us through it all and the supporting staff was excellent especially considering the COVID restrictions in place they went so far beyond our expectations to make it all as painless as possible. Very grateful Glendale ,and staff and Michael and Julie thank you
Went to visit a loved one tonight at Glendale Funeral Home - the grounds are quite beautiful and I loved the warm feeling you get when you walked inside - everything was so nicely displayed and set up in the room - the staff were very helpful and I would not hesitate to use their services if needed - thank you Glendale for a great experience in a not so great time - losing a loved one a week before Christmas is a difficult thing for everybody
This is the 2nd time in 4 years we have relied on Glendale during our family's loss. The service is exceptional, every detail carefully and compassionately considered. From the limo drivers to the service planner and everyone in-between, we are humbled and thank you for the level of service provided. We are appreciative and eternally grateful...5 star across the board!
We were treated with the utmost dignity and compassion for the funeral of my late Father-in-law. The facility is beautiful, comfortable, and spotless. The video and photo tributes were perfect. Special mention to Brad White who was with us from start to finish. Thanks to the entire staff as well as Reverend Brian Scott who delivered the perfect eulogy. At a time when the family needn’t be concerned with details, Glendale delivered a seemless experience.
My mom is buried at Glendale. The day her ashes were to be interred we arrived to find that they had not put a vault in the ground, so we had to wait while they dug a larger hole and produced one. Then when they handed us the urn I was horrified at how scratched up it was. Clearly it was mishandled. The grounds are very uneven - which I understand, but it seems they don't make any effort to correct that. You cannot visit a grave when there's snow on the ground unless you're prepared to fall. My parents had pre-purchased which I think was a huge mistake. The grounds looked fine then, but not now. Finally, I asked about purchasing a bench to have near her grave and was told no. I asked why and they said they had too many and won't allow anymore. I asked why that was a problem and really didn't get an answer. The person on the phone was borderline rude about it.
We recently laid to rest my dad at Glendale Funeral. We used their facility for the visitation service and chapel service. I can not believe the incredible service they provided. I will forever be grateful. Thank you.
I want to acknowledge the exceptional service received from Michelle Richards who went above and beyond and provided excellent service during the preparation process for my father’s burial from the cemetery financial process. Her compassion and physical presence and willingness to assist in ensuring everything went smoothly definitely made this process a lot easier. Thank you
Good Afternoon Cheryl: I wanted to email you to Thank you for being such a wonderful new "Friend". I say this because when I first thought about continuing with my Pre-Planning, I was very apprehensive. It was something I frankly dreaded doing. You have made this process so much better than I could have ever imagined. Even with Covid-19 when you came to my home to go through everything the professional demure you have is very warm and welcoming. At no time did I feel stressful or pressured. You explained everything clearly. Answered my questions and then some. When we spoke today, as I had yet more questions for you, it was like calling a Friend. So very patient, understanding, helpful and assuring all was fine. Speaking about current events, our times during Covid-19, and even our families was a very welcome conversation. Thank you, Cheryl, for all you do. Your compassion, understanding and your expertise. My journey is far from over. I look forward to speaking to you again. How could I not recommend You! Thank you again. Lynn Frenette
Our experience at Glendale Funeral Home and Cemetery was just perfect. Thank you to all staff and especially Kim and Drew.
Friendly staff and beautiful place
Everyone is amazing they work within my budget they made everything simple and easy for me thank you for all your help beautiful location just gorgeous
I live in Barrie and today, I decided to drive down to visit my beloved parents and more importantly because it was my beloved Mother's birthday! I checked Glendale's internet website and it displayed that they were OPEN. I decided to drive down. To my disbelief, the doors to the Mausoleum were CLOSED. I called their office and spoke to Julie and advised her that under no circumstances did their website reflect that!???? She advised that they were doing their best to accommodate bereaving families but did not offer an explanation as to WHY their website did not disclose in capital letters and at the top of their site that ALL the Mausoleum's were CLOSED until further notice! I got back home and before I could write a review they have updated their website to reflect this closure!!! Another disappointing experience at Glendale! ????
I had a informative conversation with Kim Ruggiero on February 13/2021 about my funeral arrangements. I took what she said very serious and with all the information I now have I can make a informative decision as to which way I want my funeral too be. She was so helpful to me.
The staff at Glendale Funeral Home were very compassionate and professional during my Mom's funeral last year. Glendale was very appropriately, well decorated to have my Mom's wake and everything was very well organized. A very special thank you to Julie Colucci, Sheena Colucci and Liliana Gauna for going above and beyond our expectations, and for their great support during our difficult time!
My family and I have lost our mom to Covid and it was a very heart wrenching experience. Dealing with Frank Mazza has been an absolutely positive experience. From the moment I put in the call, Frank guided me and made all arrangements seamlessly for us. His professionalism and empathy for families radiates immensely. Losing a loved one is the most painful experience, having someone like Frank assisting with extremely difficult decisions allows the family to begin the mourning process. I found myself in a very vulnerable place, having to bury the woman that raised a family, and selflessly put everyone before herself. The proper burial that she so deserved was not going happen due to Covid, but Frank was able to soften the pain. He guided the family and took care of all the details. I would recommend Frank Mazza to anyone who needs assistance in the most difficult time of your life. Frank is patient and extremely knowledgeable, and works within your budget. These unprecedented times are here and we all need reassurance that there are good people that can help. Frank is the one that will also assist you in pre-arranging burials. He makes the decision process easy, as he offers different options to taylor everyone’s budget. Thank you Frank, my husband and I truly appreciated all your help.
My partner and I went to Glendale to make some pre-planning arrangements. We met with a young man named Caleb Doupe who was very professional, well dressed, gave suggestions when needed and took time to help us pre-plan. He made us feel important. We never felt rushed. The grounds of Glendale are very well kept. My whole family are resting in this cemetery and it gives me a calming feeling knowing they are all together and the area surrounding them is very peaceful and beautiful. I would recommend this cemetery.
My family has had two unbelievable experiences with Glendale and I feel an obligation to warn other families who may be considering having their loved ones buried here. The people who work at this establishment are careless and incompetent. My father died three weeks ago from a sudden illness, and we were to have him buried at one of the plots pre-purchased by my family. Imagine our horror when we realized two days after his funeral that there was a clerical error made, and my dad was buried in the wrong spot. We were absolutely devastated. Glendale offered to have him moved to the correct plot (essentially wanted to dig up the coffin and have it shifted) but when we did the research, we realized that it was possible that during this “move” the coffin could be compromised (possibly collapse). My mourning family had to then make the difficult decision to leave my dad where he was - in the wrong resting place. Shockingly, this is the second time Glendale has done this to my family. My grandfathers marker was placed in the wrong spot after he passed away, and even though they convinced us at the time that it was just the marker that was placed incorrectly, and not his urn as well, we have always wondered if he was actually buried with my grandma (his wife) and his parents. How sad is that? Why aren’t there proper measures in place to ensure this doesn’t happen at Glendale? It’s not like we are talking about a clerical error on an invoice, we are talking about having a body, a loved one, someone’s resting place, incorrect. Shame on you Glendale! My dad was an amazing man, and he deserved better. I believe your loved one deserves better too. Please consider an establishment that respects the work that they are in. My dad may have just been a dead body to Glendale, but he sure meant a whole heck of a lot to his wife of 45 years, his three kids, and his 8 grandchildren. And by the way Glendale, the refund you provided for his burial and plaque will never help us forget what you have done.
Grieving the loss of our father was especially difficult during a time of lockdown and social distancing. The staff at Glendale was so kind and supportive. Father Vito's service was beautiful. HIs kind words and prayers gave us comfort and joy. A live video stream was made available so that our family and friends were able to participate remotely. We thank you, Laura and Lina.
Through the pre planning program, I have recently purchased my final resting place at Glendale Memorial Gardens, Etobicoke. Nicholas Cashmore, Assistant Manager, was very knowledgeable and supplied numerous options for me to consider. He answered ever question thoroughly. Making arrangements such as this can be an emotional experience no matter if preplanning or not. Mr. Cashmore's guidance and patience, through my planning, made for a reassuring purchase. I have every confidence in Mr. Cashmore and the Arbor Memorial Company
We have been here more times than I would like to count, however we have never had any issues or complaints. The staff is very caring, helpful and understanding. In addition, the grounds are well maintained and we have many family members buried here.
On behalf of myself and my husband. Alvin. We want to thank Mrs Michelle Richards for the excellent service she provided in helping us through the pre-planning procedures from Arbor memorial. She manage to make what could have been a difficult session very easy. Thanks again for the care and thoughtfulness.
Glendale have been so disrespectful on many Occasions. Did I mention unprofessional. I can't believe they would threaten to not proceed with the prepaid arrangements. Due to family members showing up for the visitation. Glendale post the time between 7 and 9 pm. Shame on Glendale!!!! You owe this family a big Apology!!!! We are waiting!
Been several years visiting my mom in the Last Supper Mausoleum. The 4th floor is disgustingly hot with no ventilation or air circulating from the floor or ceiling. Imagine what's going on inside the crypt walls? The building is looking outdated as well and obvious no money is being pumped in to maintaining the appearance. Ceilings and carpeting are pretty gruesome on the 4th floor. The elevators sound like they are going to collapse.
Glendale Funeral Home and Michelle Richards have been a great help during the passing of my Mother. Michelle showed such care and passion in helping with the finer points of dealing with this situation and the Glendale staff was very polite and very kind. We could not have had such a peaceful transition without these dedicated people.
I lost my uncle last Month and things got a little complicated during the funeral process but thankfully we met with Jordan and what a wonderful man he was. He did everything he could to make sure my uncles funeral went smoothly. He was in contact with me at every point and thanks to him my uncle is at peace. He was very respectful and very sincere and when my uncle got cremated the urn was beautiful and I got a keepsake necklace that was beautiful as well. I can't thank Jordan and the staff at Glendale enough for helping my family through this difficult time.
Very helpful and supportive staff
Very helpful and supportive staff
The funeral service for my father George Thomas was at Glendale Funeral Home and burial Glenview Memorial Gardens Cemetery on August 1/ 2020. Our funeral director Sheena Colucci and Allison Kerr did an excellent job taking care of every detail just like family members. The funeral service and burial was very well organized. We are very thankful to Sheena Colucci and Allison Kerr for helping us during this difficult time.
Beautiful facilities for visitation and a funeral service. Our funeral director, Joseph, was incredibly professional and accommodated every single one of our requests. All the door greeters were pleasant and friendly and easily approachable for conversation. Made a very difficult time easy for us. Thank you.
Beautiful place of Eternal rest???? The staff were extremely respectful
We have had the pleasure of working with Mrs. Michelle Richards of Glendale Funeral Home and Cemetery. We had to arrange a funeral for a family member during Covid, and Michelle assisted us in our pre planning process. Michelle was always professional and exhibited great knowledge, compassion, and was always available to answer our questions. She was very instrumental in assisting our family at a very difficult time. We highly recommend Michelle and Glendale Funeral Home and Cemetery.
Tried to sell me things I did not want. Staff member David so rude
To Drew & the whole Glendale team, We just wanted to say how grateful we are for everything Glendale did for us.Thank you and everyone for the amazing hospitality and service you provided us from the moment we called, the flower arrangements to the funeral/burial and the final meeting. You all made this difficult time easier for my grandmother and family. Thank you so much!
Caring and compassionate. Everything was handled with the upmost care and attention to detail. Special thanks to Matthew who was so kind, hands on and was always available to answer any questions.
Both of my grandparents are buried at Glendale Funeral Home & Cemetery. Their deaths were eleven years apart but both times I was there Glendale treated my grandparents and my family with the utmost respect. The services they provided were top notch and the made the process very smooth. Overall they made the experience much more comforting which put my family at ease during a difficult time. I would recommend them to anyone who requires their service.
Mitchell Richards ON behalf of myself and family Mitchell has been instrumental in guiding us in preparing for our end of life arrangement. .I found her to be quite professional ,she always show up on time for appointments no matter what the weather condition is like. I found her to be quite knowledgeable, caring and understanding she explains her role , policies and procedures very well. Mitchell ,always have a kind word for families during times of grief and loss ..These qualities were displayed very well during the loss of my brother in law recently.
I would like to personally thank Allison from Glendale Funeral Home, whom I have never met before. Talking to her on the phone, she made the process easy, and was a pleasure to deal with at a very difficult time. Very empathetic and compassionate!