Reviews of Westlawn Funeral Home & Cemetery (Mortuary)

James Merrill

Good service. Able to visit when I can.

lorraine lee

I want to say thank you to westlawn and Flora she was so kind and helpful.

Peter Sukhdeo

Dealing with Carol Yu has been incredible with dealing with our whole family, from everyone here we truly appreciate how well the whole company has dealt with the whole situation. Many thanks!

Denisha Tayloo

My encounter with Westlawn Memorial was outstanding!! During a difficult time like this your staff and service have made my troubles less harder. My mom was cremated and laid to rest in your cemetery 22 years ago, and now I'm currently living in Toronto and although I still wanted a way to show my love your team helped by providing me info of nearby florist and offered to send me pictures of when they arrived and deliver them to my Moms resting area. I truly appreciate your staff escorting my cousin to my Moms resting area and providing any additional info we required. I really thank your team for your service and helping me create a peace of mind during this process.

Jeannine Bjornson

Very professional and all staff were incredibly considerate. All aspects of planning, grieving and process of affairs of estate are covered. Step by step guide and documents needed when someone passes are all included. The slide show was outstanding. I highly recommend this company. Very accommodating. I'm thankful I was referred to them.

Mathew Dreisig

Service was excellent.. Treated with respect by staff

Julie Couret

A family is the highest care of professionalism and care with Andrew Earle. Andrew is compassionate and practices with the highest level of integrity. He shows and practices grace during the moments needed the most.

Daryn Kemp

The staff at Westlawn are fantastic and I highly recommend them.

Stu Pedaso

DO NOT GIVE THE NAME OF YOUR DECEASED TO THESE PEOPLE!! THEY WILL PICK UP YOUR LOVED ONE FROM THE HOSPITAL AND BRING HIM/HER TO WESTLAWN WITHOUT YOUR AUTHORIZATION!! This happened to me with my 85yr old mother when I simply enquired about their costs. Nothing was ever signed, consent was NEVER given, as I still had not decided on which cemetery and funeral home I was going to go with. When I enquired about the prices on the cemetery side, they asked me for her name and birthdate and, later, unbeknownst to me, took it upon themselves to retrieve her body from the Royal Alex Hospital. I was angry and appalled that the staff at Westlawn could stoop this low, to coerce people into accepting their services. It was hard enough to deal with losing my mother, let alone having to deal with this extra stress. If you have any questions about the credibility of this review, please contact me.

Bianca Cooper

A few months ago we lost not only an employee but someone whom had become a friend. Although unfortunate circumstances for someone so young, during this time, Andrew and his staff were my pillar of strength. Not only did they go above and beyond to make this time run as smoothly as possibly, dealt with all the arrangements, including out of province, but every time I had to go in there, Andrew offered me emotional and mental support second to none. I am grateful that I had them behind me as I am not sure how I would've dealt with everything that happened. I would highly recommend them to anyone

Todd Reinholt

I am a Funeral Celebrant and I have had the privilege of working with the care staff at Westlawn Funeral Home for over 7 years. They are kind and compassionate and it is normal to witness staff going above and beyond to ensure a meaningful experience for the families they serve. The funeral home is tastefully adorned; someone there has an amazing eye for beautiful detail. They offer state-of-the-art technology with large screens in the chapel and reception area. Many guests enjoy their patio located just off the reception centre. It’s not unusual the Manager will politely interrupt a meeting with a family only to offer a plate of home baked cookies to the group. That’s the type of service I witness families receiving at Westlawn Funeral Home. Pets are welcome too, and you will notice a watering station just inside the main entrance. I would never hesitate to recommend Westlawn Funeral Home and its amazing team.

Elsa Philo Dam

I live right across the street from this cemetery and it's really a peaceful place to walk around. I have never seen a cemetery so well maintained. We don't have that in France. Beautiful place to rest your loved ones.

Sherry Jurykovsky

My mother-in-law had prearranged her burial and we had no issues when she passed. Westlawn's staff was very helpful through it all. They catered a lunch for us and everyone commented on how wonderful the food and the venue was. They made sure every request was handled.

Sonja Kuhl

I want to thank Westlawn for an amazing staff helping my family in this difficult time. I'm truly grateful for the staff at Westlawn. It was a hard time planning 2 funerals at once. Westlawn staff helped me every step of the way. Thank you from the bottom of our hearts for going above & beyond ❤

John Holland

They worked with our family on the recent loss of my son. I already have a wife and son at the columbarium and it was good of the staff to work with on the the loss of the second son.

Bonnie Jones

My son is buried here and the first guy I talked with about his niche was not helpful. I am had my son died and he didn't put anything I asked for on his niche. Another employee was helpful and he fixed it. The first guy it's time you retired

Bonnie Jones

My son is buried here and the first guy I talked with about his niche was not helpful. I am had my son died and he didn't put anything I asked for on his niche. Another employee was helpful and he fixed it. The first guy it's time you retired

Remus Yau

Great customer services & very care for my needs, I strongly recommend them. I prepare one for myself after see how they help my parents to prepare for theirs. 100% worries free. My agent Flora Mak was so good for what she does.

Mark McLennan

Although I have not used the services of this fine establishment I always get a sense of whimsy when I drive by and see the "call now for great selection" of places for your eternal rest, people should not care about that.

Carol Wingo

Have dealt with this funeral home for several years and was always pleased with their services. I'd recommend it highly.

John C. (El Greco)

Both of my parents are buried at Westlawn Cemetery. Over the years, my siblings and I have been very pleased with the condition of the grave site as well as the overall look of the land. Also, on my recent visit, I noticed that the marble flower vase on the headstone was broken and I reported it to the General Manager Nathen Wvong. Within a couple of days, not only did they repair it free of charge but they also used a special cleaner to make the headstone look brand new. Now , this is what I call great customer service. Thank you so much, Nathen and staff.

C. Smith

We had some trouble with miscommunication between cemetery staff after we purchased part of our cemetery needs. When we decided to withdraw our final care from there as a result, we had to relinquish between 15-35% of what we had paid in, which we believed was inappropriate, given that the issues that led us to request a refund were not our fault but due to above mentioned communication issues. When these issues were brought to the first staff member we had worked with, he directed us to the cemetery manager, whom we met with today. Nathen Wvong, the branch manager at Westlawn sat down with us, listened openly to our concerns and immediately offered to return everything we had paid in, or, if we wanted to stay with Westlawn, he would find ways to care for our plans and the things we had been previously promised immediately. We have found cemetery space with family that we did not know existed when we first went to Westlawn, so we asked for a return of funds, which he agreed to. We made it clear that the staff serving us had been professional and knowledgeable; there were simply issues of miscommunication between the team there and lack of communication to us that caused us confusion and upset. Nathen promised none of the staff would be in trouble, but that he would use our situation as a teaching and learning tool for the entire team. Nathen as a manager was empathetic, a good listener, and wanted to fully understand what had happened so that he could best serve us and also help his team learn and improve-the kind of manager I would like to work for. We left the meeting with all of us feeling positive about the resolution and towards each other and if the cemetery plot next to family is no longer available, we will return to Westlawn and have Nathen help us make final arrangements. He helped make a potentially difficult, emotional situation easy to deal with and we felt respected and listened to.

Remus Yau

Great customer services & very care for my needs, I strongly recommend them. I prepare one for myself after see how they help my parents to prepare for theirs. 100% worries free. My agent Flora Mak was so good for what she does.

KING trevor

Tidy. Does what its supposed to. No exposed parts and whatnot. Friends grandma funeral was here and they were treated very good.

DARLENE KRAUSKOPF

I PAID FOR THE MOST EXPENSIVE FLOWERS AND WHEN I ARRIVED AT THE FUNERAL FOR MY MOTHER THEY WERE ENTIRELY DIFFERENT AND ENTIRELY CHEAP LOOKING NOTHING LIKE THE PIC I PAID FOR THEIR EXPLANATION IS THEY CANT CONTROL THE FLOWER SHOP NEXT I WANTED A DOUBLE URN FOR BOTH MY PARENTS AS MY DAD HAD PASSED BEFORE AND MOM WANTED THE ASHES TOGETHER I WAS SHOWN BY KATE AN URN THAT SHE SAID WAS THE 'ONLY DOUBLE URN THEY HAD ' IT WAS OVER 2100.00 AND MADE OF SOLID BRONZE THIS TOLD TO ME MY HUSBAND AND MY BROTHER AND HIS WIFE WHEN THEY WENT TO SEE IT AND WHEN WE LOOKED AT THE URN LATER AFTER THE FUNERAL IT IS PAINTED BLACK BROWN METAL BOX NO BRONZE NOTHING ALL THE BRUSH STROKES WERE VISIBLE AND I COULD NOT BELEIVE THAT THEY ACTUALLY WUD DO THAT AND SINCE THE ONE ON DISPLAY WAS SAID TO BE THE ONLY ONE I DONT KNOW WHERE THIS ONE CAME FROM SO IF U CHOOSE THIS PLACE TAKE PICTURES OF EVERYTHING U THINK U ARE BUYING BECAUSE U ARE PROBABLY GOING TO GET SOMETHING DIFFERENT A TAPE RECORDER WUDNT HURT EITHER BUT AT THE MOST VULNERABLE TIME FOR PEOPLE AND THE FACT THAT U DONT SEE THE FLOWERS OR URN TILL THE FUNERAL IT MAKES IT REAL EASY TO PULL A BAIT AND SWITCH BECAUSE BY THEN U HAVE TO PUT UP WITH WHAT THEY DELIVER BECAUSE THERE IS NO TIME TO DO ANYTHING ELSE MY MOTHER WAS FLORENCE JEAN MCKEE AND I AM DARLENE JENSEN KRAUSKOPF AND I WAS HORRIBLY DISAPPOINTED WITH IT ALL PLUS THE FACT THAT I HAVE TO START COMPLAINING TO THEM AFTER THE FUNERAL AND NOW MEET WITH THEM AGAIN TO DISCUSS WHAT CAN BE DONE.. BUT WHAT CAN BE DONE THE FUNERAL IS OVER

AnomolyX

The worst experience of my life. Instead if lowering my brothers casket so we could throw soil and flowers they told me to leave! After about 3 minutes of being there they just said to leave. Dont be fooled by these people as soon as they are paid you are nothing to them take it from me i paid for my Bros headstone 5months ago and they said it would be in place first thing in the spring, which it is not and apparently it wont be until August! Thanks Westlawn Memorial for making the worst moment of my life even more horrible

QualityFidgets

Very nice to family. Allowed to visit whenever I'd like.

Eva Neufeld

Grateful to the team at Westlawn funeral home. They went above and beyond anything I could have imagined at such a tough time. Thanks so much

Brianna Duerden

I work at a school nearby the cemetery, and our class did an art project for Remembrance Day. A colleague was able to get in contact with Nathen, the manager, and he was incredibly accommodating and allowed our students to come and place our art at the Veterans Remembrance Memorial wall at the entrance to the cemetery. It was incredibly kind of him to allow us to do this, and we appreciate that he was able to give our students this positive experience to commemorate our fallen heroes. Thank you Nathen!

Katie Sowden

Stephen was so helpful.

Nicholas Kotyk

The staff at Westlawn funeral home and cemetery provide an outstanding service to the public, Kelly I would highly recommend hands down.

Len Gierach

ARBOR/Westlawn recently hosted the Edmonton Interfaith premiere of video documentary "Building Bridges". This event open to the public welcomed people of all faiths for an informative and inspiring evening. A great thank you from the board members of Edmonton Interfaith Centre for Education and Action for your support and generosity.

Courtney Brianne

First off let me say that dealing with a dying family member is not easy on the heart in any way ..one of the hardest things to do is call these funeral homes etc to help you with the process. But.... my experience dealing with this place with the passing of two family members in one year has to be one of the worst experiences I have ever faced in my entire life dealing with anyone or anything. SO bad that one of the family members that was passing on completely changed where they wanted their funeral service held due to the treatment we received while helping him on this process but he had us arrange it at a new funeral home because of the treatment. When you call they're rushing you on your phone call and passing you off to about two to three people every single time you call for an inquiry..a simple enquiry..the treatment on the phone call is less than compassionate there is zero compassion in the phone call from the time it's answered from the time the question has been finally answered by the third person that I have been transferred to. If you can go anywhere to deal with the passing of your family member stay as far away from westlawn Memorial as you possibly can or Arbor funeral services to be more specific. Sad to say because this is where my parents are laid to rest as well as great grandparents... It used to be such a good funeral home.

Shirley Gresik

Nathan Wvong was exceptional at listening to my concerns re: my parents and grandparents grave sites. His responses were professional and quickly dealt with the situation. So rare to have someone so helpful when dealing with a problem. Thx Nathan!

Anna Tang

Flora went above and beyond to help my family plan and prepare everything for our loved one's funeral. She is exceptionally compassionate and patient, and was able to help answer all our questions about Chinese traditions related to the funeral and burial. I would highly recommend this company because of their professional staff.

Stacie Beynon

I had a very good experience with their preplanning. Matthew, the young man who helped me was very kind and understanding to my wants and needs. I would recommend Westlawn to anyone who needs to plan their own funeral or a loved ones. 10/10.

Rhonda Bilhete

I was an employee at Westlawn Memorial Gardens for 5 years as an administrator ( behind) the scenes) I did all the paperwork and looked after your loved ones in the most decent respectful way, as the other staff do After reading some of these reviews it comes to mind that people are not taking in to the fact that their are privacy laws and we need to follow them. For the families protection. Also Westlawn does not do their own engraving it is thru another company that comes to our graveyard and does the engraving, So when to give you a date is out of our hands Their is ususally a family member assigned to take care of the details for the passed family member and them and only them can find details and changes for them. That is the law. This is why it is always a good reason to "shop" around and ask your questions before this tradgic event happens . There is so much info and things as an executor has to do it is definetly worth the time. Not only for yourself but also your loved ones. I understand it is a.most difficult time for you but even at this worst time of your life, there are procedures. I hope that helps people understand. Sorry for your losses and take care P.s the hospital gives you documents to sign befoe any body is released as some people choose to be given to the university. The hospital has to have a signed document for anyone to be picked up. That is the law also

Wai ming LI

(Translated) Give me a quiet place to miss the ancients. (Original) 給我有很安靜的地方去懷念古人。

R Ostrowercha

Stephen and Kelly were both beyond amazing with myself and family when my mom passed.

Michael Assaly

I’d like to thank General Manager Nathan Wvong,who took it upon himself to correct a situation,not of his own doing.Nathan kept me informed at all stages,with regular phone updates.It was great to deal with some who really cared about making it “right”.

Jen Salamandick

If you aren't already tied to this place because your family member already has a plot here, you should avoid it. I've been dealing with this place since August of 2016 and it has been one disappointment after the other. Here is just one example: My Grandmother was buried at their cemetery in early March 2017. It is now March 2018. The engraving has still not been done on the headstone. Today, I called to inquire as to why, in a full year (which as most do, included the seasons of spring, summer, and fall) the engraving still had not been done, a rude man named Len would not tell me what the delay was from. Why? Because of privacy laws! I wasn't asking about payment information or anything personal. I was asking about the lack of care and consideration displayed by Westlawn. Not sure how that falls under privacy law at all, Len. I was the person to set up all of the meetings between my family and Westlawn. We have the same last name and I could have verified any of my Dad's information. He's on vacation, but Len insisted that he speak with him directly to "discuss the status of the engraving". Super private information! He also sarcastically informed me that if his son called in asking for information about an engraving delay that he wouldn't want that information given to him. That was really the "cherry on top" of an already negative customer service experience. I think the real kicker though is that when I asked to speak with the person who handled our account (Annie), Len said she wasn't in. So I asked when she would be in. He said, "I don't know, she's away taking care of a sick family member." Which to me, is much more private information than explaining to me why an engraving promised by his company had not been delivered.

Maggie Yau

Overall, I like their services, friendly, the important thing is Flora always remember to update us of their new policy, we were always be remembered even we are finished with all payments!,????????????????

Wendy Wallace

My sister Laurie Crossman was transferred here from Grey Nuns Hospital based on a referral from Rhonda Eilhete a friend of Laurie’s. For some reason Laurie’s son checked the reviews for Westlawn and unfortunately they weren’t good. When we contacted Rhonda she assured us that we would be treated well by her and Samantha. That turned out to be an understatement. We addressed our concerns at our first meeting and Samantha was very upfront with us and again assured us they would give us their upmost care and they did. The arrangements were being done between her 2 sons, one in Fort Saskatchewan, one in Beaumont and myself in Crossfield which had to be confusing. We looked after the service ourself but Samantha handled the rest. They put the picture slideshow to our choice of music together for us which turned out really good. They had everything ready for us the morning of the service, had a private family room with coffee set up for us, their staff treated us with the utmost compassion and respect, music to enter and leave by was timed perfectly. Have a hard time understanding the previous reviews after the service we received. Thanks from the bottom of our hearts.

Deena McCauley

Friendly, knowledgeable staff. Krystyne and Sanja were so kind and helpful. They made a difficult time so much easier.

Crystal Harnum

The staff at Westlawn could not have been more compassionate to our family's needs. They supported us through the entire process. Samantha was able to answer all of my questions and went above and beyond during this difficult time.

Dheeraj (New Account)

I am very pleased with Westlawn Funeral Home. All the staff showed genuine concern and respect for me and my family. Both Krystyne and Sanja took the time to explain the various options for the funeral ceremony and burial. They guided me along every step of the planning process so I felt at ease. The caring attitude shown by Westlawn Funeral Home & Cemetery made me feel like I was not alone during a very difficult time.

Loretta Yu

I give Westlawn Funeral Home & Cemetery 3 stars based on my previous experience. However, I rate Ms Flora Mak 5 stars because I appreciate her commitment to the job. She is helpful, responsible, trustworthy and reliable. She deserves 5 stars or even more.

Jeff Nyenhuis

We had a very good experiense dealing with Nathan Wvong. He was very kind and understanding. I would recommend Westlawn to anyone who needs to plan a funeral Ursula Nyenhuis

Randy Pierre

I wish that I would have already had this researched out before a loved one died and we were rushed into making arrangements. I also wish that we would have seen the CBC Marketplace report (on YouTube) regarding Arbor Memorial,which owns this funeral home, uncovering the upselling and overcharging they are known for. The charge for picking up the deceased relative from a local city hospital was $1500. I found that unconscionable. The lowest price that they offered on one of their caskets was over $4000. Despite wanting the simplest of burials, after doing some after the fact research, the total price was almost triple what it would have been for equivalent services from another highly rated funeral home in Edmonton. Plan in advance. It would have paid off for us.

Ender Wiggen

They literally ask for a deposit of any amount to even discuss funeral planning for yourself and if you decide not to proceed after getting a price from them for a total will not return the entire deposit. They retain over 10% even for no services rendered. Supposedly because they feel they incurred a cost for providing a quote.

Jackie Kirk

I have a three family members that have gotten their wings and are at their resting place at Westlawn . Overall our family has had a few issues there and were handled right away . But more positive then negative . I want my resting place to be a long side my loved ones . So I did a prearrangement & I’m just finalizing it . It’s a hard task that no one wants to be doing . But for me I will have peace of mind that my sons will not have to wonder what my last wishes were when I get my wings . I am dealing with Nathan Wvong The general manager . He has been so kind and understanding and helping me through this part of my journey and making my decisions easier . I want to thank you Nathan & your staff For helping me though this process . Jackie kirk

Benita Letendre

My son died almost 2years ago now and my boyfriend bought a niche for the family. Vern the man who we were dealing with out and out lied to me as when I was at the worst time in my life the plaque doesn't have my son's date of birth or of death just the year I tried to get vern to fix it and was told he was on leave for an unknown amount of time. Kelly is now helping us. He can't fix the dates but he's getting my son picture on it. Thank you Kelly and vern I have Nothing to say to you other than you took advantage of a mom who lost her son

Maria Dill

We are so grateful to the entire team at Westlawn for there support and assistance during what is probably one of the most difficult times we have had to go through as a family. The Westlawn team was extremely patient, informative and helpful. They provided us with many different options when available and even took care of details that we were not aware needed to be completed after someone passes. Everything for my brother in-laws funeral turned out perfectly. Thank you,

Jacqueline Butlin

Students were still able to come visit from Youngstown Elementary for Remembrance Day despite COVID and the kids had a special and memorable day paying respect to our fallen Veterans. Thank you Westlawn.

Karen Smith

we had our service a few weeks ago, and its been bothering me the service director guy wandered away for a cigarette while we were at the grave, very unprofessional

Nathalie Carius

Kelly was super helpful, even if i didn't have an appointment he was patient to show me the whole place, with time and answering all my question, kind enough to offer a kit of documents with lots of very useful information, took his time and was very kind.

Allen Koehli

Very good customer service. All staff members were kind, caring and very professional in dealing with our bereavement. Thank you very much to everyone were involved with.

peyton tong

Everything arranged smoothly. Thank you

Gerald Ramos

We have found the right guy for the best service that we need. Johnny explained to us very thing we need & answered all our questions. You Can contact him in English, Pilipino & Chinese.

Greg Nedelec

Westlawn was so beautifully helpful with our 90 year old mothers passing. They were compassionate, caring and professional. Funeral arrangements are always difficult but not so dealing with Westlawn.

Hopie Lamoureux

We worked with an exceptional team at the Westlawn Funeral Home….we worked closely with Sandra, Samantha and Sanja ….who took care of all the details we needed to make our day as seamless as possible. Everyone we met down to the grounds keepers as we walked in the cemetery, were kind and courteous. Thank you Westlawn Funeral Home….

Gerald Acaba

This company talks about compassion but its greed. We were ready to sign the contract but they wanted more money from us.

ANN CHEUNG

Everything ok....Flora Mak is good help ????????

Shauna Stone

Kelly was awesome during the process of arranging my Uncle’s funeral. Very compassionate, informative and his attention to detail was very much appreciated in this difficult time. Sincerely thank you from the Wilkinson/Stone families.

Brenda Holowinski

I’ve dealt with them on more than a couple of occasions, all about the money, not the service. Had an instance where a loved one passed and they wouldn’t allow anyone to see the body when his relatives were living in another province until the paperwork came through from cpp and aish which took many weeks. By then he looked horrible. Also wouldn’t cremate the body until many weeks later as they were waiting for payment from these organizations when they already had verification that he was eligible. Very expensive, tried selling higher priced items rather than listening to family financial concerns. Another instance, took complete advantage of a grieving pregnant young daughter when her father passed very unexpectedly. There was no one to monitor the doors and when it was only supposed to be family viewing the body and a private 30 minutes they just let anyone in and didn’t close the casket after the 30 minutes and a family member had to finally do it after many other people started coming in. Unfortunately there are other family members who were buried there yrs ago but things seem to have changed a lot over the years. Also they will not post prices or give out any information of services or cost over the ph, you have to go in for a hard sell appointment. We were just trying to find out general costs for ourselves and got no information. Please shop around and ifcany place can’t give info over the phone then don’t waste your time.

G Andrews

I wanted to take the time to thank you for your assistance with my co-workers Dad's funeral arrangements. His family was so impressed with the service, care and compassion that you had for the family. Taking the time with them to go over everything and making this as easy as possible for them during this stressful time was exemplary. Thank so much. Highly recommend!!

d_ross14

I found that the service and the people that work Westlawn Funeral Home and Cemetery to be sensitive to the situation. The employees found solutions to the problems that arrive from such a highly emotional event. The employees made the passing of my mother to be much easier than expected. The facilities are beautiful as well as the grounds. The whole experience was so nice that my husband and I did our own funeral and Cemetery arrangements at Westlawn with Kelly Mayes , who was exceptional.

John Mckay

We have recommended Westlawn a number of times (unfortunately) and they are very understanding & compassionate. They are very good at explaining the legalities of what needs to be done

Ava Shantz

Our family owes a great deal of gratitude to the entire team at Westlawn Funeral Home. From our first contact to the burial we were treated with compassion and fairness. They made a very difficult time much easier. I will recommend Andrew and his wonderful directors to everyone.

Lesa Lam

The staff at Westlawn Memorial were very caring and thoughtful to us.They were there to help us through the sorrow of the lost of our grandson Kevin.Again thank you all.

Garin Mackay

My father passed away on June 15th and he had pre-paid for a cemetery plot at Westlawn. The Staff were very outgoing and willing to assist our family in every way possible. Considering the circumstances it was a positive. Steven went out of his way to assist my requests after hours and it made such a difference. thank you to all of the staff.

Sean Wilson

Well please take the warning. We had our dear mother placed here in 1992 and my father passed away 2 years ago. Well the one thing we realized is that there are places that take advantage of a vulnerable time and those that do not. This is the first. If you look around you can purchase so many things at a fraction of the cost than here. If you need to have the service here or burial then look to do everything elsewhere and do what you need to do there. Two years later and no engraved headstone yet and no one ever calls back ever. We paid a huge amount to have this service expedited for the funeral service and 2 years is crazy. This is very common for them to either not have it done or in many case not even have a headstone in place in a timely manner. The lack of care from anyone is just ludicrous and we are one step from litigation in a family of lawyers. $16000 and no service at all. Flowers cheaper anywhere and ours were also not the best in quality, caskets less elsewhere, heck everything is cheaper. We just wanted dad next to mom as he had prepaid the plot. Our sister passed away very recently and we would have loved to have her placed at Westlawn near her parents but alas we will never have another family member laid to rest there. We learned a very valuable lesson in that there are way better place to deal with that have true ethics and morality. So disappointed and livid and also having found others who have the same experience is very off-putting. Just beware, beware, beware!

Autoglassguy

A big thank you and a sigh of relief to Andrew and his team at West lawn. Thank you so much for making one of the worst days of my life as stress-free as it could be. Thank you for your compassion and concern In my families time of need, I'm grateful. Be well!

Jocelan Tanner

Westlawn Cemetery has outstanding staff, and my family and I are very grateful to them since the time of my mother's passing. I highly recommend them. The reception desk staff who helped me over the phone initially were patient, kind, clear and genuine at a very difficult time and subsequently Vern Rutherford has been wonderful in handling all arrangements, and Nathen Wvong was also excellent in helping me. Our needs and wishes were completely met with acceptance, respect, and no pressures, and everyone was always so quickly responsive to any of our questions over the last few months. I especially appreciate all of their genuineness and kindness. Thank you so much to everyone at Westlawn.

Alan H

Flora is a very nice agent and pleasant to deal with. She is a very knowledgeable and answered all our questions and provided all the information needed. When we met her she treated us not just customer but a friend. She was so kind and patient and showed us the land with very good view. In the end of our life we know where we will Rest In Peace and be with the Lord. We do have a peace of mind. Thank you Flora! We would recommend her to all our family and friends.

X Zhang

The staff I met at a funeral all seemed friendly and considerate. All together, I think it was around 26,000 for a standard set of services (including funeral, cremation, and indoor niche), but I suppose you would factor in any government benefits and payments towards that.

Jim Peaknuckle

CROOKED. DO NOT DEAL WITH THESE PEOPLE. YOU WILL REGRET IT! Every time I go to see my brother in the cemetery I'm just reminded of how bad they've treated me and my family. It's just too hard to forget the grief they caused on top of the grief we already feel. All we wanted was to be able go and remember my brother. Instead, we remember in anger and and resentment. All thanks to Westlawn. Thank you for forever ruining what could have been a perfectly good healing time for us. We've been told that the headstone would be installed in August, and were reassured that this was going to happen. Now it's been a whole year and there is no headstone. I've been staring at a patch of grass every weekend for a whole year. I've made numerous attempts to get answers from them... updates, anything... and nothing. Having to explain why there is no headstone to the rest of my family is embarrassing. During the funeral, they try to sell their services to your guest senior citizens during the funeral. What kind of business practice is that? Not only that, we ordered refreshments. Coffee, iced tea and water. As the iced tea runs out, they don't put more iced tea. They just water it down to fill the pitcher. Looking at the disgust on our guests faces as they take a sip.... The price we paid for that was stupid. We had medallions that were to go inside and outside the casket which we ordered specific ones from a catalog they showed us. When we arrived the day of the funeral, some of them were different and one was missing. And even worse the casket that was given was damaged and scratched. Something everyone noticed and commented. Sure, some of what we complained about was address and Westlawn did compensate us. But it was very little... just a few pennies to make us go away. $500 off on a $20,000 bill If you see Westlawn kiosks in the malls and/or are thinking about going with this company, please save yourself the grief and anguish. Go elsewhere. Find a better company that understands your needs, keeps its promises, provides value for dollar and pays attention to detail.

Winston Warner

Kind of a weird experience for a funeral home. Bathrooms have rusty metal skillets as soap dishes for some reason. They put out cheap water pitchers with barely any glasses for the funeral....... this isn’t a family barbecue, you’d think a big funeral chain would have appropriate amenities. Cheap battery-powered candles look tacky. The staff is just odd too. I expected more compassion and empathy but the woman that day was on her phone constantly and seemed annoyed when I had to step out to take care of my kid. After the funeral nobody know where to go and there was a big crowd just not moving. I’ve definitely been to nicer places here in Edmonton.

debra odegard

Ours son passed away in February, Westlawn Funeral Home at first was very good at helping us with the arrangement and viewing of our son. We feel that we were not listened to when we voiced our dissatisfaction about the two ladies sent to the church to usher the quests and organize the viewing and pallbearers. My husband and I greeted the quests and escorted the people to the viewing of our son. We felt that the ushers, part of their job would be to come to the church and be fully informed and know what the procedures and details would be then take control of the viewing and greeting and seating of guests, but not so. At the lest find out who the family is and make their day the most memorial and stress free as possible. Any time we offered to help them or ask for assistance, we would be greeted with a blank look or told they have done this before and end of conversation. Spoke with our funeral director about our dissatisfaction and she said that there would be a meeting the next day and she would get back to me, which she never did. We are still waiting for that responds from our director. Funerals are a very emotional time and expectations can be high, this experience has left us feeling hurt and just another paycheque to a business.