Reviews of POINTE WEST CREMATION & FUNERAL SERVICE LTD. (Mortuary)

Britt Suckau

My brother unfortunately passed away on December 4th, of 2020. My family and myself were devastated of his passing and Garry, Kristine, Madison, and Jacob, took us under their care and have made my family at ease and peace with his passing. They are such a great family and they care so much for those who have passed. They are loving, compassionate, and so humble to our family and others. I highly recommend anyone who has lost a loved one to plan their funeral arrangements with Point West Cremation & Funeral Service. Thank you so much for all your help and support, and may God bless your family.

Amber Laurie

At the beginning of February we lost my grandmother, it was very sudden and quite devastating to my family. We had called around to a couple funeral homes for a simple cremation no service or anything extra as these were my grandmothers wishes. The places we called were straight to business when we called and explained our situation during my search for services for my grandmother I came across point west and when we called to inquiry Gary was so warm and welcoming he actually asked my mom about her relationship to my grandmother said he was sorry for our loss and was so completely accommodating. After we met with Gary to talk about the details we felt so happy with our decision to go with point west and know my grandmother would have loved Gary and his values. The entire process Gary and his family were so patient and didnt make the whole thing feel like a business transaction. It really shows that they care about their customers and taking the time and care that they do to make sure everyone is accommodated and happy with their services is totally priceless. I don’t believe we would have had such a positive experience any where else honestly. Our family has decided Gary and his family will be who we reach out to for any future funeral services. I cannot say enough amazing things about Gary and his family. Thank you so much for making such a difficult time in our lives a little bit easier.

Stephanie Kegalj

My dad passed away in December and Garry and his staff at Pointe West demonstrated professionalism and exceptional customer service with our family. They treated my father's body with the utmost respect and dignity, and did a fabulous job with his presentation for viewing. I have so much respect for this profession. I highly recommend this funeral home to anyone who has recently lost a loved one. Pointe West is sensitive to your needs and Garry and staff are friendly and personable.

Jacqueline JL

I highly recommend Gary and his family at Pointe West to assist with planning arrangements and funerals. At the loss of my husband, Gary provided professional, caring and experience with all the planning and arrangements needed. I didn't feel pressured, and we are grateful for all the help that was given to us at this time. Many thanks.

Sheldon Gehlen

This is about a month over due, but I cannot express how amazing our experience with Point West was. Garry was an absolute treasure to go through our loss with. He had the capacity to read the room and provide us with a personable experience that I will never forget. We had a death earlier in the year as well where we ended up using a different facility for the funeral and it was night and day for out experience. Garry and his family made us feel so welcome, as if we were apart of their family. Also, the price difference was astronomically more reasonable at Pointe West then our previously dealt with funeral home. Their facility was very clean, organized and welcoming and was able to host about 30 of us comfortably if it was required. We were told arrangements could be made to host as many people as necessary but in this case it was not needed. I would 100% recommend Pointe West to anybody unfortunate enough to experience a passing. Hopefully I never have to see Garry again, on a professional level, but if I do they will forever be my families first choice. Thanks again.

Sandy Meintzer

Helped me though my son's arrangements very nice people who know their job

Matt

We had a great experience with Pointe West. They were very understanding. Gave us the time we needed. Offered us options and explained them well. The memorial page is a nice touch. We also received a nice follow up recently. I would recommend these services to anyone. It was great for such a hard time for us

Madielyn K

Pointe West was the perfect place to hold our memorial for my father who passed away over two weeks ago. Garry was very understanding throughout planning and he took care of everything (from finding a priest to reside over a small mass, to the flowers, the food after, to the organization and even the filling out of forms, etc; every last detail). He knows how to read a room and infuse humour when we needed it, and dignified silence when it was the time. Thank you Garry and family for helping us with our needs.

Troy Ladouceur

They' re good peaple,way better then Serenity,and they work with you

Arno S.

Garry and his family have treated my son with su much respect and care.

Frances Penney

Gary and his family, treated my grandmother with so much dignity and respect. They treated me with the utmost care and kindness from their hearts and it was real not a fake sorry for your loss, no sales pitch no pressure of forcing you in to something you cant afford, no treating you like your just a number in their book. They hold your had threw the process especially when you didn't have a plan and you never had to go threw this process alone before. They think of every detail, I would hands down recommend Pointe West to anyone that needs their service even at the last minute because your circumstances changed. From my family to theirs I cant thank them enough.

nicola kenwell

Mr and Mrs Howdle were absolutely phenomenal helping me plan and get through my mother's cremation and viewing. There wasn't a detail forgotten or a single thing that they didn't walk me through. These are 2 fantastic people, willing to help you with anything they can during a dark time. 1000 stars if I could

Cassandra Klippert

Highly recommended!!! If anyone is finding themselves wondering which place to turn to this is where to go. Not only did they take care of our loved one but they went up and above for the family as well. I have never been treated more like a family during a time of heartbeat. Without them I don't know how We could have dealt with this situation. Thank you so much for caring so much for Laura and parry and going the extra mile during this terrible loss.

Ingrid R.

My nephew recently passed away on December 4th, and Point West Funeral Services took care of my sister and her family on this difficult time. Garry, Kristine, Madison, and Jacob are very compassionate and kind. We don't have enough words to say how grateful we are for everything you did. I will recommend your services to anyone that have lost a loved one. God bless you and again thank you from the bottom of my heart

Meghan McIvor

Garry & his family at Pointe West Funeral Home & Crematorium far surpassed all our expectations for their services. Personally, they were kind and warm during difficult situations and conversations. Professionally, they excelled at planning and organizing our loved one’s viewing & service. Not only were we happy with what services & products they could offer, but their costs were extremely reasonable and fair. I would recommend their funeral home to any one of my friends & family. Thank you to them for making a tough time a little easier to deal with.

Vineeta Mani

Garry, his family and his entire team were so good to me and our entire family. We recently lost our father last week and Pointe West was just soo accommodating, so sympathetic and full of compassion in everything that they did. We are so grateful to them for all their help and understanding. Thank you so much for everything.

Alva Creech

I would like to thank Gary and his family for the help and assistance they gave to us on the passing of my brother Bob Creech. Gary just let our family take over his facility for our service and looked after the music and luncheon details as usual everything was well organized. As funeral directors from Vermilion and Lloydminster we know we can depend on his help no matter what time of day or night I would highly recommend him to any other funeral homes needing Edmonton assistance. Harry and Alva Creech