Reviews of Evergreen Funeral Home & Cemetery (Mortuary)

Karen Lin

Really friendly, helpful, and knowledgeable staff. They have nice designs and we're very happy with the result of the work done. Would recommend it to others.

Rexx Rally

Rebekah was wonderful to deal with, compassionate to our needs, and very helpful and knowledgeable about the business and what we needed to do

Darlene Gulash

On Dec 3/2020 laid my father to rest The staff were very helpful from the first call to make arrangements to meet to confirm funeral arrangements ,flowers and officiant for services. The staff were very professional and sympathetic during these hard times that are on us and the restrictions. Thank you to Amanda, Lisa , Rebekah and your entire staff .The Gulash Family

Diane B

We laid my Dad to rest yesterday & I can’t thank Evergreen enough for their guidance & support through this difficult time. Krista & Sarah & I am sorry I can’t recall the amazing lady’s name that did my dads service. You all are complete angels without wings, your professionalism, understanding, dedication & caring is unmeasurable! ❤️

Sabrina Smith

A peaceful cemetery.

Kara Abdolmaleki

My cat was hit by a car and we cremated him here. She gave me hug. I really appreciated that... Other than that, the service was amazing and they were extremely helpful and understanding. Everything was done beautifully.

A R

I assisted my friend's funeral no long ago, and I can tell this is a fine spotless place and has a good service.

Elizabeth Rodriguez

Thank you so much!!! City!!I LOVE YOu

Curtis Blais

I normally would never write a review about a funeral home/cemetery as my few experiences have not been very good. But I would specifically like to recognize Clelia at Evergreen for the tremendous help she has been through a difficult time. She has gone out of her way to make things right for us and keeping us informed at each step. This industry has a rather bad reputation (IMHO), but with more people like Clelia working with people, that could certainly change. Thank you Clelia!

Michelle Hawgood

Disappointing live stream. My comments relate ONLY to the live-streaming event of our friend's funeral service. First, the live-stream experienced a "glitch" so we were unable to view the service. Second, when we watched the video of the service, it was awful, in every respect. The audio was awful. We had our computer speakers set to the max volume AND we plugged in an external speaker that we had to hold up next to our ears to hear the service. The view was also awful - the view of the whole service focused on the back-side of some guests. We never once saw a clear view of the family. If the idea of the streaming service is to make the viewer feel as though they are participating, it completely missed the mark. I understand the family may not wish to have the camera focused on them, however, a pan of the participants would've made us feel like we were there, knowing who was there.

Judy Salamandick

DeAnne was wonderful! Kind, reassuring, caring and extremely knowledgeable. I highly recommend Evergreen!

terry romaniuk

Bad experience with Evergreen . Payed outrageous money for a already pre -payed funeral ! Last year .place is a joke.

James V

We opted for a very simple funeral and were treated with compassion and respect. All the arrangements were done quickly and they put forth extra effort to make sure the process wasn't delayed.

C St

My husband went to Evergreen to help his cousin make choices for his mothers funeral. Unfortunately I wasnt in attendance, in my absence someone at Evergreen thought it would be a good idea to sell burial plots to my husband without him talking to his wife. My husband left there signed up to pay for 4 plots, I asked who these were for as I have no intention of being buried or anything to do with this cemetery. My husband doesn't even gave 4 family members but was told by Evergreen that these are a good investment. Great advice Evergreen, not shady selling tactics at all! Beyond disgusted...

Cindy Edward

I probably would have given Evergreen 5 stars until we noticed there was a typo of the deceased name on the death certificates we were given. Mistakes do happen, however, it's how it's handled after the fact that counts. I called the morning of December 31/19 to advise the staff of this error. I asked if they could make the correction and courier the new death certificates to us. It's important to get the information out to certain institutions promptly. We live quite a distance from Evergreen and already had to make 3 separate trips there. I was told on the phone the correction would be made that day and they would send them out to us. I waited all day for the courier to arrive and they did not. Now it's Jan 3/20 and still no corrected death certificates have arrived. Upon calling I learned they were just mailed by regular mail today. I don't think this is acceptable. Never was I told they would get mailed several days later by regular mail! Evergreen promptly took care of this once this was posted. Because of this I am changing my review to 5 Stars. Thank you Evergreen!

Kerri M

Couldn’t have asked for a better experience. Every person involved in making the funeral arrangements with us were absolutely wonderful and took lots of time with us in determining all of the things we wanted. They are experts at what they do, and anticipate many of your needs before you even think about them. When the funeral day came, everything was set up above our expectations and was cleaned up and packed up for us before we left. Honestly would recommend this place over and over.

Dianne Aquino

Excellent service. They took care of my baby very well. Thank you so much!

Lori Burdett

Clelia McMullan's knowledge and experience in this industry was extremely helpful in making arrangements for my father's funeral. She made sure we understood all the options available and explained them in a clear and concise manner. I appreciated her professional and calm demeanour during a very confusing and emotional time. I would highly recommend her.

Gilles Tremblay

Attentive staff

Matthew Barnes

I cannot believe how helpful and professional Sarah and her team are. They handle so much that you basically just have to pick a date and show up. Her professional staff monitor the site before the service and after the service to make sure everything goes right. When dealing with death it is comforting to know that Evergreen Funeral Home takes a huge weight off your shoulders. Great job guys.

Karen Barrault

Called for information on a simple cremation. Was told they are a full service facility and went on and on about what they could offer. Finally quoted a price on cremation alone and it was almost 5 times the cost from another funeral home who were very compassionate and attentive to our needs. Total crooks preying on the vulnerability of those in mourning. Shame on you!

Teresa Mills

Evergreen does not fulfill their promises and does not get things settled in a timely fashion. Nothing but I'm sorry and lip service while trying to get you to spend more! It has been more than 6 months to finish memorial!!!! Hopefully it will be settled before my mom passes away so she can be in peace. Does not dry up the tears she has already shed.

Michelle

We recently laid my mom to rest at Evergreen. My parents were planners and had arranged and paid for their funeral many years ago. We dealt with Lisa Jones, she was so thoughtful and caring during this difficult time. Her recommendation of Father Jim for the service was a perfect fit for our family. We met with Sheldon Henning after the funeral to get the after care package. As the Executor of my mom's Estate, he provided a lot of great information to assist me in the daunting task. It is information that my husband and I will use to prepare for our last wishes. I would highly recommend Evergreen Funeral Home.

k Parker

Terrible. My husband and I bought a plot and headstone approx. 7 years ago. Our names, birthdates and inscription were added at that time. My husband died Oct. 20, 2018. His ashes were interred Oct 30, 2018. I had to pay over $600 to have the date of death inscribed, which was not mentioned in the original contract. I was told the date would be added spring 2019. Now, 10 months later the date has still not been added. The excuse is always the weather is too bad to do the work. Winter is approaching, that means the inscription will likely be in 2020. This is unacceptable and I regret using Evergreen. Please don't post your usual response "We are sorry to..." Just do the inscription.

Jo-Anne Guglich

The family of Ron Guglich would like to express our sincere appreciation for all the kindness and support that Evergreen provided us. Our funeral director Courtney went far above and beyond her role in taking care of both Ron and us as a family. We will be forever grateful for everything she did for us.

Earl Boyd

Found the facility and staff acceptable.

Janet McKenzie

Went to go into Evergreen to find a loved one, unfortunately they couldn't find them in their cemetery, but through the suggestion of Clelia who helped us, we were able to find them as it was under a different name, very helpful and she also took us out to the site and provided a map for the future and to share with family beautiful cemetery and very well kept up, beautiful flowers everywhere and drove by the funeral home that is on site and it is beautifully maintained with flowers and benches to sit and chat as well as a patio

Paige Kasokeo

Its a very beautiful and peaceful place, however they don't allow people to grieve, they constantly call my mom asking her for money. We know what we need to do and just finished paying for other funeral costs, as well as trying to fund raise for a headstone, we have a payment plan with these people, however they want us to save spots for ourselves. They need to give people space and time to grieve instead of harassing families for money.

Linda Toma

Good High Quality Service and Staff After reading the negative reviews I was shocked. We had nothing but professional dignified help, guidance and service. My mom's funeral was exactly how I wanted to say goodbye to her. All our wishes we met to our specifications. We had a non denominational service. Evergreen found a Celebrant that was just fantastic. She captured exactly whom my mom was in her service.

Eric Haug

First class facility, food and staff, they make what is a difficult time into a great experience.

Michelle Arklie

I have been here since my grandpa on dad's side And my aunt

T Peterson

If you read nothing more, two things: Like every funeral home, they will GUILT you into paying more and more and more. Because otherwise “you didn’t really love them, did you?” DONT fall for it!! And Go to Costco. Fancy Caskets are $1000. Yup. Go check. Dear Evergreen, I highly recommend you DO NOT call past clients at 7:30pm, And do this: First remind me: Who i lost, repeatedly saying the lost ones name and details. Asking me MY NAME and how we were related (because all you have is my number and loved ones name). Asking me Who else is related that Evergreen can call to sell stuff to. And then try to use on me the tactic to get me in AGAIN to relive where my loved one laid in a box in case I want to have a “free” will kit for when I die too! “It comes with all kinds of great strings attached including a force down your throat guilt pushing 3 hour sales pitch that you already went through...” NO! I already have the will kit. NO! It didn’t help! NO! Don’t call me or any of my family members!! And for anyone wondering... It’s useless. It’s not a will. It’s a address and contact book, with some credit card pages added. Meant to get you through the doors to give them your contact info and family contacts (so they can call them at 7:30pm at night too) and steal your money for unnecessary plots and upsales. Don’t do it. You may not even be living near here when you die anyway!! Let’s go retire in BC and be buried at sea! AND This sale tactic call was when I had: Been interrupted reading to my kids their Bedtime story. I was in fear that the phone ringing REPEATEDLY might actually be someone ELSE hurt in my family, after the pain of loosing the other, and the stress that goes with that fear because WHO ELSE WOULD CALL AT 7:30pm at night except my FAMILY or FRIENDS that need us!!??? I missed the call in my haste and listened to a serious voicemail saying blankly that I have to call the funeral home back. Then I’m thinking it’s : A. I owe them more money somehow B. Someone died and I need make arrangements or identify the body. And go through that hell Again!! C. They messed up something and I buried a strangers ashes D. All of the above or worse! I called back. She goes through her speech, and asks my name, says my loved ones name and asks me to explain and....Now I’m crying. Reliving the pain and turmoil that I went though. All because she is told to sell me a “free” will kit. I begged her NOT to call my other family members too and pester them to bring up what took so long to put aside! It was YEARS of pain and fighting cancer! It will be YEARS before that beautiful name can be whispered anywhere near “funeral home”. And it will be NEVER that I return to Evergreen Memorial for any other services. This sweet young inexperienced agent you, Evergreen Memorial, hired and threw a clients contact lists at with a “Call these!”, has no idea what she has gotten into! Until this unwanted, upsetting nighttime call, I WASNT EVEN GOING TO COMPLAIN. I WANTED IT ALL IN THE PAST! BUT GUESS WHAT, this is just the BEGINNING of the wrongs evergreen has done. THEY WILL guilt you into paying more and more for a fancier plastic veneer on a box that’s going inevitably just into the ground or furnace. Go to Costco. Fancy Caskets are $1000 THEY WILL pretend they are giving you a discount. But it’s not. THEY WILL NOT tell you of cheaper options. THEY WILL charge you $1000 min for a plywood box. (Yes. It was actual plain plywood. No hinges. Nothing. ) THEY WILL LIE and say you HAVE to BUY something to put ashes into because “if you don’t you didn’t really love them, did you?” Yes. That was said to me. But you don’t. They don’t hold up a shovel full and say “well, hold out your hands...” They pack the ashes in a large heavy duty plastic bag, inside a perfectly simple green velvet bag, for you to take home and do as you need to with them. Oh my goodness. I can’t stand this place. And I am certain many more are just like it. They prey on us at our most vulnerable time. Thieves of grief.

K DH

Had a friend purchase this company's services prior to his death, and was shocked at the astronomical amount he paid for his simple cremation and funeral. Also, many funeral homes assist the family with estate information, like helping to apply for any death benefit - Evergreen did not, maybe because they were prepaid, they didn't care. WAY to pricey for lack of service.

margaret danielson

I was only here for a funeral. The people seemed polite and the luncheon was attiquate