Reviews of The Pure Escape Massage Therapy (Massage Therapist)

Irina Beck

Always a great experience.

Matthew Nordick

I've been going to the Pure Escape for years. They have consistently maintained high levels of cleanliness, and kindness. Excellent staff, and amazing massage therapy.

Henry Quach

Courteous and friendly staff. Direct bills to most insurance companies. My go to place for a quality massage

Neil Alexander

Always a good massage at this place. Love it!

Angela Nickels

Always have couple massages with my son

Jennifer Chiappetta

I have been going to Pure Escape for over 12 years. My massage therapist Shay (on mat leave) and Shawna are fantastic. With the pandemic Rosario has stepped up the protocols. It is clean and I feel safe going there. Even the bathrooms now have touch-less faucets. I Love that they direct bill to my insurance company. The front desk staff make you feel comfortable as soon as you walk in. I highly recommend The Pure Escape.

Lynn johnson

SCAMMERS WITH BAD ATTITUDE!!! DO NOT GO HERE!!!! I called to book an appointment at the beginning of March. I only chose this place because it supposedly took the insurance I had & for absolutely no other reason beyond that. I wish now that I had never done this & had gone to my usual ACTUALLY GOOD massage place. Setting up the appointment wasn't horrible, they asked me for a credit card, I said no. She told me if I don't have one I'm not old enough to be booking an appointment. Okay what?!!! I told them I would give them my Visa Debit & nothing more. BIG MISTAKE!!! She calls me LESS THAN 24 HOURS BEFORE MY APPOINTMENT to confirm, so I do. An hour later I get another call, they can't take my insurance, when I inquire as to why they can't she says I don't have extended health care, I tell her I do. She proceeds to tell me no I don't, that my information is wrong & starts speaking to me like I'm a 2yr old, her attitude, my goodness, I have never been spoken to that way by someone in customer service. I worked customer service for years, I was happy, friendly & upbeat the whole call & she continued to give me attitude as though because she can't figure out my insurance I'm worthless to them. I tell her I'll call my insurance & try to sort it out. I call back 25mins later, speak to the same woman, as soon as I said who I was all the niceness in her voice was gone & she started using that condescending tone again. I ignored it & tried to be as upbeat as possible, explaining I don't know what the issue is but here's what the insurance company said. She didn't even try to re-enter my information, instead she said "well you can just pay upfront". I told her no I can't afford to, but I have the direct line for someone at the insurance company who will work with you if you're confused. I was met with the angriest FINE give me his name I think I've ever heard. I gave her the information, she didn't say anything just hung up. I call back 30mins later, someone else answers, I assume the lady I was dealing with was on lunch but I don't know. I give her a quick rundown of the situation tell her I want to cancel the appointment. She confirms it's cancelled says have a nice day and that was that. At no point was I told they would charge my card WITHOUT EXPRESSED CONSENT, at no point did I give them consent, at no point was I told that any form of missed or cancellation fees. I figured it was like my normal massage place, you were required to pay the cancellation fees or missed fees (if there were any which I again was never told there was) before you can book your next one. Instead this business charged my card, at 3:47pm, 5 hours after when my appointment would have been the next day. I had no idea where the charge was, their smart, they don't list who charges your card. I have since called my bank & Visa center & cancelled my card. At this point when they looked deeper they discovered that this company without my expressed consent or knowledge charged my account. From there I opened a formal investigation with Visa & will be making a police report for theft as no one told me there are fees & it is illegal to charge someone without their consent EVER. Please if you have to get a massage, go somewhere else, this place has HORRIBLE customer service & will have no problem stealing from you.

Taylor Rae

The staff make you feel comfortable and important throughout the visit! Would highly recommend!

Christa Bax

Husband and I went for a couples massage.....it was so very wonderful

Kristoff Pineda

Very friendly receptionist. I always feel very relaxed after my massage appointments here!

Brad Smith

Fantastic massages with Jon

Cory Walpole

Great experience everytime I go.

C Thach

I have been going for massages here for about 10 years. Although some of my favourite therapists no longer work there- Melissa and Karli are great! Great quiet atmosphere! Would recommend!

Niki Nelson

Very chill place to go for a massage. I called in the afternoon and was able to get in that evening. Friendly staff and reasonable pricing.

Jeff Onofreychuk

I quite enjoyed my first experience here - staff are knowledgeable and are eager to cater to your every need. I found the cost to be very reasonable. I booked a sports massage and it helped me greatly.

Megan Andres

I won a Pamper package as part of a raffle prize for Pure Escape. I'm always a tad hesitant when I go in with a gift certificate because I have won prizes before at different places where the staff kind of treated me as a second class citizen because I was essentially a freebie. Not so the case here. I had a tremendous experience (so relaxing I fell asleep during the facial!). I will definitely be going back. Truly top rate!

Tiara

Always have a great massage here.

Adam Dmytriw

Terrific quality and professional

Angie Gonczy

Amazing! Alway leave feeling wonderful!

Peter Russell

Love this place! The reception are friendly and professional and all the employees are doing a great job with Covid safety measures. My therapist Shay is the best! She's knowledgeable, professional and very friendly. She's also got those strong fingers for extra sore muscles. Do your body a favour and go see her!

Elaina Waters

Cozy and relaxing atmosphere, knowledgeable massage therapists.

Max Torque

Had a "post mud run" massage there and felt brand new! Highly recommend this place Great staff

Mad Monkey

Been going there for 10 years and have never had a bad experience. Excellent staff and a very relaxing environment.

RACHEL COX

Our favorite spa

Audrey B

I have been here for multiple services and had excellent experiences every time. I appreciate the personalized care that goes into each service whether it is a manicure, pedicure, facial, or massage. All of the staff are very professional and skilled and go above and beyond to be sure you are happy.

Thomas P

Very professional staff and ultra relaxing atmosphere.

Bill Leclaire

Best place to relax

Cory Cross

Excellent service, excellent experience every time

Jon NEIMA

Awesome place. Best one I've gone to in the last 10 years! I've seen a few different RMT's and they're all great.

Jennifer Sinclair

Exactly what was needed. Thank you. Polite, excellent listening, wonderful massage that hit all the knots. So appreciative.

Kayla Kostuik

I have been going here for a couple of years fairly regularly and wouldn't even think of going anywhere else! They direct bill to pretty muvb everywhere and all the staff are lovely people.

Ashley Camille Saulog

The staff were nice and they direct bill to 22 ish insurance companies! Which is the most convenient thing if you don't have the big 3 insurance most spas take. They a large staff as well so you can book pretty quickly. Clarie was really great and educated me in what I needed to work on.

Shua

Receptionist is amazing!

Nathan

Had a massage with John today and honestly, it was one of the best massages i've ever had. Would strongly recommend him if you're looking for a deep tissue massage. The join was pretty nice too, nice and relaxing.

Myron Pauls

Pleasant and relaxing atmosphere for a massage. The front desk staff were friendly, and my massage therapist was thorough and skilled.

Enzo Daniel

Great place for a massage!

Leon Be

I'm not big on 5 stars but this place is amazing. They will fill try to give a last minute appointment if they can. And are focused on helping you the customer. The comfortable beds and soothing rooms make for an amazing experience.. Reminds me it is time to book another massage!

Paul Donvito

Simply the best! Would not go anywhere else!

Kelly Strickland

Who doesn't like a good massage. Friendly staff.

Joelle Kindret

I recommend the Pure Escape to EVERYONE! Have never had a bad massage there and just had my nails done by Nancy and they are fantatic!

Mary B

Great place for couples massage. Very friendly staff and highly recommend. Parking is a little tricky as it is located off Corydon Ave... but it's still worth it!! After the massage you won't even care :)

Alyza Umali

I recently got a couples massage with my boyfriend and we had the best experience ever! The receptionists were very friendly and the waiting room was absolutely beautiful. We had got massages from other places before but we were suprisingly impressed by the pure escape services! The massage therapists we got were very friendly and did an amazing job. The environment in the rooms were also very relaxing. They provide you with hot towels during and after your massage, which gave it the perfect touch to our experience. Me and my boyfriend will definitely be going back again! Thank you pure escape!

Sherrill Woligroski

Love the wonderful care I've enjoyed for the last 16 years. My favorite therapist, John, always kind and has helped with sport and repeative use injury as well as relaxation. I can usually get an appointment within a day or two. They will direct bill your insurance if you want.

Jon Makar

We went while COVID-19 was quite bad, and I was quite anxious in general, but the freshly cleaned surfaces, masked employees, and receptive and kind nature of everyone working there put me at ease! My Masseur, Jon, whose name happened to be spelled the same as mine, was fantastic! He asked great preliminary questions to get a feel for my injuries and stiff areas, and did a fantastic job working out the kinks! Thanks Pure Escape!

Richie Jones

Very relaxing. Such a tranquil experience.

Rod N

Great place. Always have a very good experience here.

Sheryl Villanu

Amazing atmosphere and best massage therapists - haven't gotten one I wasn't satisfied with to date! Also, this is one of the few places I know of that have the hole in the bed for you soon-to-be-momma's so be sure to get your pre-natal massages here before baby comes!! Huge fan of Pure Escape, I recommend it to all my friends!

Txia Manalo

Highly recommended. I got my swedish from Shay absolutely amazing and relaxing.

Kabir Biik

Always love the experience here

Derek Klinkhammer

They were able to work out the knots and made my back feel so much better.

Rachel C

The pure escape is my husband and I place of choice. For massage, pedicure. The staff is extremely talented. It's a beautiful place.

Jennifer Olson

Relaxing and enjoyable

Andrea Brown

Great experience starting from the receptionist to the massage therapist. A very calm soothing environment.

Marilee Wilde

Great massages

Ed McLellan

I've been going here awhile now and all I can say is that it's okay. Some days are better than others. Some massage therapists are great and I always feel better after. Others, however, don't seem to understand how the body works and didn't help my situation. They say they have 16 massage therapists, but it seems that they are going for quantity over quality. The most annoying things are that they don't have hot stones, a steam room, or mint oil. There have been times when mint oil was available, but it's not consistent. The therapist told me that the boss doesn't want to buy more mint oil all the time even though the customers always ask for it. The funny thing is that mint oil is for sale at the front of the store. So, they have it, but they just don't want to give it to you unless you pay for it yourself. Some massage therapists have even resorted to buying it themselves. Incredible. In conclusion, there are clearly some issues with the manager and the staff and that's why all that can be said about this place is that it's okay.

John Peterson

Great, just fantastic.

ian parsons

Great atmosphere, friendly staff all-round great experience. John knows what he's doing and after an hour you feel refreshed and relaxed. The Pure escape lives up to its name. They also offer direct billing and are more than happy to help set you up.

M D

Clean and relaxing environment, helpful front desk staff, and Leah is an amazing RMT. Highly recommended.

Ashley B

The professionalism of the owner was incredible. Responded quickly to us and took ample time and detail in helping with our request!

Alyce Gow

Crystal Henrickson gave me an incredible hour long massage. I would recomend her 100%!

Lindsey Henley

Wonderful massages every time and they direct bill :)

Sky Romero

The pure escape... a very nice idea but it's sadly quite a lie. The worst service ever. Never informs clients of necessary paperwork in order to get the massage. Today I walked in expecting to get my one hour massage which was much needed after a few months of hard work. I biked in expecting for something to go wrong as it usually does when It comes around to the paperwork. I came in 15 minutes early to make sure my spot was held but when I walk in this curly haired blond said in a condescending voice with a perky smile that my prescription is up and so are my benifits, when I had called the day before and they had assured me my insurance was just fine and everything was good to go. Well so I thought. Amazing massage therapists but when it comes to the receptionists be sure to have everything written on paper and have a hard copy yourself because for them they're job seems unmanageable, as they are either too stupid or too ignorant to know how to do their job the the fullest of its extent. Due to today's horrendous service "The pure escape" has just lost a customer of at least 7 years. Along with three others which used to be regulars. Such disorganization or maybe it's a lack of communication between the staff but if somebody needs to pay an extra $105 in the end that sort of thing should be brought up as it is part of their job. After calling the manager and him telling me that I was speaking to a human being and asking if I ever thought that for one minute. Yes I am young but I am not dumb so for the staff to treat a customer the way they did was just hilarious. Everyone in their right mind realizes that everyone deserves respect so thank you to the manager whom ever you may be for slowing it down for me but I wasn't about to listen to somebody who doesn't know how to run their business. Im the customer and I do have some valuable tips but you seemed too offended or something to be able to listen as all you could do is scold me on how I was speaking to a "human being". Ridiculous!

Youssef Benjelloun

The massage received by Beth was a 5 star massage, but the service at the front desk was stressful, with poor communication skills, got charged extra for an amount that I was not expecting, and I was only made aware of that after the massage, which did not leave me with a Stress less experience but rather a really stressful one. Was not satisfied. When We wait extra in the waiting room should we be paying less because of the delay?

Charlene Sutherland

No place i trust more. Everyone is so great and friendly

Don Steenson

Excellent massage therapy. Only drawback is the lack of parking.

Jazmyn Daiva

Have been going to a few different therapists here over the last year and have had great massages. My most recent was from Kristen and she was absolutely amazing.

Camille Anderson

Place is amazing! Therapeutic mani/pedi is amazing and got a massage on another occasion. Definitely going to be a long time customer!

Juline Edmand

I have been going to The Pure Escape for many years and if I could leave more than 5 Stars, I would! The staff are friendly, rooms are clean and comfortable and my massage therapist Leah is the best. Leah really takes her time getting to know you and address any concerns you may have about your treatment. She has helped me immensely. I highly recommend!

Caitlyn Cassell

Great staff. I have gone for prenatal massages many times and am always happy with the service.

mike p

Best massage place I've been to for many years

Jason M Wilson

Angela is the best massage therapist. My wife loves the estitian Nancy too.

Claire Alford

Terrible experience would never recommend anyone go there to be treated like I was. I find it 'impossible to believe' the business owner of pure escape doesn't understand customer service 101.

Samantha Carmo

Great place and great atmosphere

Hilary A

My go to massage place! I see Claire for deep tissue massage. Wonderful customer service from all staff. Always an enjoyable experience.

karen ginter

Amazing

Id Ar

Great massage. Nice lounge but only basic compliments (water only and tiny cups). Be nice if they had even a small selection of teas. Or normal size cups. =p

jillc11 H

I went for a prenatal massage this morning and I'm so happy I did -- it was my first time ever going for a prenatal massage and just being able to lay on my stomach on the special table made me so happy. I saw Jon and it was honestly one of the best massages I've ever had. I felt completely safe with their COVID precautions and there was hand sanitizer everywhere to use. The front desk staff were friendly and booking another appointment took about two seconds. I'll definitely keep coming back here. Pregnant mamas, give yourself a treat and get a two-hour massage!

kayla

Wonderful mani/pedi with Rumaya! Amazing service and attention to detail. Massage chairs for the pedicure. Very clean. Will definitely go again!

Alyssa Multan

Super relaxing environment. If you want a deep tissue massage, Claire is hands down the best there is.

Pierre D'Souza

Carly is a good massage therapist

Frances W

I took the day off work today and treated myself to a heavenly 90 minute massage. It was perfect!

Matthew Grafeneder

Mel is the best! Works out the kinks every time!

Nicole Wolfe

I got the best pedicure there, I am definitely kepping this spa as my place to go. Absolutely amazing!

ritika dhir

Reception lady was really rude and frustrated even though the massage was good she spoils the full mood of relaxation!

ancaraiii

My back and shoulders were just a huge mess of knots for years and I've been to more massage therapists than I can count. I was beyond impressed with the therapy I received. The therapist Tara was absolutely amazing and did in an hour what other therapists have been trying to do for months. I will be back. Again and again. The atmosphere was wonderful and the service excellent.

Meaghan Benham

Great prenatal massage!

Santhiya M

Amazing environment and great service

Brandon Campbell

Great first time experience! I will be back. Melissa was excellent.

85Lowen

Awesome place for awesome massages!

Amir Yaromyshev

Absolutely amazing. Been trying different massage places all over the city. No place has come close to this one. I had Kristen as a massage therapist. She is amazing. Reception is great. Loved the experience and will keep recomending this place to all my family, collegues and friends. They for sure have won me over with ease. If I could give more stars. I would!

d myron

Absolutely love this place, great place to come and get a massage.

Eden Willie

Awesome

Janet Higgs

Only place to go for a massage. Jon is amazing.

Lisedi Sondezi

Always professional and helpful! I have had chronic back problems and when I have a flare up, the massage therapists at Pure Escape really make a difference! Also, I love having manicures and pedicures- clean, relaxing atmosphere and always, a great look!

Ryan Jensen

Cannot say enough good things about Ian. He causes my legs, specifically my hamstrings so much pain but it feels so good after. That's a good thing. 11/10 would highly recommend!

Saskia Fabian

Just came back from a deep tissue appointment with Claire...by far best massage I’ve ever have had.

Brandi Crones

Always leave feeling 100x better. Found my all time favorite massage therapists here after years searching for someone who can keep up with what I like. John is a magic worker for deep tissue work and I wish him all the best in his travels & Kristin knows all the right spots to hit with just the right pressure. Super friendly staff, comfortable and calming environment, great communication. Truly a pleasure ! ????

James Lench

Cool atmosphere, nice waiting area. The women at the front was a little pushy about my type of medical coverage though. I get it, you say it all the time “we don’t direct bill through co-operators” but that doesn’t mean you have to be grouchy about it. Once that part was over I had the massage of my life with mellissa who balances being friendly with giving expert level deep massage therapy. She even helped me with a stretch on my short leg. Well done Mel.

H

Really great at accommodating last minute massage appointments. Direct bills to blue cross.