Kay Kennedy is an incredible physiotherapist. She helped my husband and myself. However, you do have to spend up to 2 hours and sometimes more for every treatment which is very hard when you work for a living. Recently, I tried to make an appointment to just get a hip alignment which does not take over 2 hours. I did not need any treatment as I was not injured. On the phone they explained to me that it would still cost the same amount of money as if I stayed for the 2 hours . I agreed that that would be fine, explaining that I don't need that much time with her. When I went to the appointment, her husband, who is the front desk person, was very rude to me and explained that I had to be there for 2 hours and I had no choice. I explained to him that I did not want to waste that much of her time when I only needed a hip alignment, plus O can't be away from work that long. He kept interrupting me and telling me that I do not have a say in the matter, that they are the experts and I am the patient, and that they made it perfectly clear to me on the phone that I would be here for 2 hours, which isn't true as I explained I couldn't be there for 2 hours but I would be willing to pay the full cost. I didn't even talk to him when I made the appointment. He continued to be very rude to me, dismissing me and then asked me to leave. He wouldn't even let me speak with Kay Kennedy directly. I am outraged at this unprofessional behavior and hope that Kay Kennedy sees this review and understands what sort of rude treatment her husband gives her patients. We will not be back nor will we refer any new patients to her.