Reviews of Trenton Physiotherapy - pt Health (Massage Therapist)

Tina Bowers

I received great care and advice on how to manage my issues once the treatment had finished. Thank you Chantal and Sean.

John Wick

The staff is great!

Stephanie Finlayson

The team at Trenton Physiotherapy is very professional & friendly. They are more then willing to listen to your concerns and address issues with my pain and recovery. I would highly recommend this business to anyone needing the services that they offer here. Thank you to the whole Trenton team!

Don Carr

Trenton physio is one well run operation! Lots of space for personal attention, able staff and they have you in and out with clear instructions of what to do before the next visit.

Kandra

I had a car accident in January this year and my adjuster recommended that I to go to Trenton Physiotherapy. Paige was very good to me and genuinely supportive and the massage therapist was also really good. The girls at the front desk were very helpful. Chantel was not very helpful and I felt like I was waste of her time. She filled out the original assessment without even talking to me. I am still having concussion symptoms because she refused to listen to me. The insurance companies send clients there because she writes you off.

Hailey Barr

This is a great clinic they have helped me so much the staff is lovely!

Katharine Beattie

Not impressed with them at all. Money grab

Suzanne Page

I have been going to this clinic for about 7-8 weeks and I am very pleased with my progress and my treatments. When I was feeling discouraged with my progress, I was heard and the treatment was adjusted to help my needs. I am very impressed!

Isabelle Boulay

Awesome massage therapy! I recommend it :)

Rick Osborne

the staff are great and Jen always treats my health needs with amazing results

Ken Farrow

They are working with me in order to keep strength in my leg while my (MCL tear) heals itself. Wish the first part of seeing them happened quicker than 3 weeks after injury but holidays happen.

Heather Veloso

Very polite and professional. Jennifer is amazing ! Highly recommended

Thora Charlebois

Excellent care.Very friendly staff.

Eugene Leblanc

The staff is very friendly and professional, treatments are exceptional. I've been going since July and trying to get to my goal and learning pain management. Thanks Lucille!

Twilight moon

If you have coverage they treat you like gold, but if you dont have coverage they treat you badly. The owner is uncaring cold, and plays God with your money or Ohip. I wouldn't recommend it

christa lauesen

Very professional. Helped me with an work related injury. Quick, effective and I felt very safe during the pandemic.

Unknown

I have been a regular patient with pt health (trenton) for several years; and I find their care and compassion outstanding! Always, ready to listen to and address my needs! Both the physio staff and Jen (massage) are 2nd to non in their expertise and friendliness.

Rich Dickson

I have tried many physio /massage clinics across Canada over the last 20 years. PT Health is at the top of my list. They have a very professional staff from the front desk receptionist to my therapist. The clinic is very clean and has a very friendly environment making you feel at ease upon arrival. Jennifer Gagne-Monaco Is my Therapist. She always pays attention to detail and I alway walk out feeling like a million bucks. This clinic is highly recommended!

Michaela Rose

I've been going to Trenton Physiotherapy for about six weeks now. They are beyond friendly, go the extra mile, and really work hand in hand with you.

Cat B

I have been to PT Health for treatment many times and I have always felt welcome and got great care. The clinic is nice and clean and the staff is friendly and professional. I also love the dog, she is very calm and sweet.

Karen O'Neil

Personal, professional and on-time every time. Will definitely return!

Caroline Bergevin

Friendly place and lovely people! You definitely won't be disappointed.

donna Hazel

I like that place and doing good job people who work there , show how to make people's pains and injury improvement development their injuries .

Doris Sink

Friendly staff very clean clinic .. I was evaluated my first visit .. The next 6 appointments I was given exercises for my problem that I do at home ..Thankyou for the opportunity to use your clinic!

T Melo

Jennifer one of the massage therapists is wonderful and the only reason I returned to the clinic. John the assistant physiotherapist is always there to lend a hand and help you if you need it . Kind and friendly. Chantal Roy the physiotherapist needs to find a job that does not interact with people. Years ago this was a thriving clinic. I returned to the clinic after being rear ended in a car accident. Ms Roy did my assessment which my understanding was I needed it to return to see Jennifer, the massage therapist, who I believe is wonderful. I was told by Chantal that I needed to have physiotherapy to be able to have massage therapy and insisted I see her twice a week. I wasn't looking for physio as I was already working with a great chiropractor for my treatment. It was John was who normally who attended to me. After a bit I spoke to Chantal and told her I found no benefit in her treatment and she decided to try acupuncture. That left me bleeding and bruised most of the time. I decided to see her only once a week since other than the acupuncture I could do the treatments at home and save my insurance some money. But then I fell and injured my knee so I took a couple of weeks off since I could not stand comfortably. On my return Ms Roy met me at the door and started to argue with me that I was not taking her treatment seriously. Long story short, she left me on the TENS machine telling me she was the "Physiotherapist and knew better than I did about my treatments".She turned the TENS machine to a volume I could not handle and walked away leaving me to turn the machine down, feeling like my neck and shoulders were being torn off. Once John came to remove the pads, I told him I was leaving and would only return once Chantal was no longer there. The next morning she called telling me I was no longer allowed in the clinic because I was too intimidating for her to deal with and that she was canceling my massages. Ms Roy also likes to bring her dog into the clinic. A beautiful poodle that is not trained in dealing with the public and once almost attacked a client who was going in for a massage. This is not a therapy dog. I was shocked to find the dog back in the clinic the next time I was there. Ms Roy told me she had to bring the dog because it suffers from separation anxiety and she misses her dog when she's not with it. No concern that the dog might actually harm the next person she's not comfortable with. Years ago when Craig managed the clinic it was always full, now usually only a couple of people at any time. I can see why.

Christine Pawinski

Stellar. Clean, professional, friendly, knowledgeable... I could go on and on but the best physiotherapy center I have ever been to. They know their stuff and work hard to make you better.

Nathan Switzer

Nice friendly welcoming

Sheri Weese

I have had nothing but good appointments. Staff are all friendly and helpful.

Tanya Strembiski

I have been coming to pt Health Trenton Physio for over seven years now. I have nothing but positive things to say about the staff. I've always been treated with dignity and respect, and find them to be professional and helpful at all times, even if you are not their patient. I see Jen for massage therapy every other week, and used this clinic for physio following my knee surgery three years ago. I rather enjoy having the dog in the clinic, as it helps to soothe some anxiety (it's also the sign of a great workplace that allows dogs, so kudos to the clinic for being so progressive). The dog is quiet and mostly stays in the back office, and has never bothered anyone that I could see. I didn't even know there was a dog there for several months. I'm not the kind of person who usually leaves reviews, but I was shocked and saddened (and maybe a little outraged) at some of the negative reviews, as this has never been my experience at this clinic. I've recommended this place to others, and will continue to do so.

stewart lowe

very friendly staff

Lisa Pinho

i went there and they treated me ok and very understanding but when i was going through hard times and very depress i step back to get hold of my self and they never called to see how i was doing or if i was coming back so for that i was unhappy with it was like they did not care. my name is debbie bird

Janet Williams

This is the best Physiotherapy place I have gone too, I have gone to other places and not received the care and kindness I get from this clinic. Chantal and Paige are amazing along with the office staff. I have only received positive experience from here. In fact, during Covid shut down, Chantal would phone to see how I was doing. I appreciated this so much. Happy to be back after the shut down and would highly recommend going here to anyone who needs to get physiotherapy

Jen cassalman

The staff here are amazing!! From the administrative staff to the Physiotherapist, I couldn't ask for anything better. I have been going here for about 6 weeks now and Palak and Talia have been wonderful. They are both friendly and will walk me through anything they are going to do. If I have any questions they are there to answer them. I can't thank them enough for helping me get back on to the road of recovery!

Audrey Shepherd

I have been attending physio at PT health for the last 2 months. I was hit by a car in August and was referred to this clinic by my insurance company. I have physio with Chantal and Paige, these girls are great, and have helped me tremendously. I also have massage with Jenn. She is amazing. She listens to what you have to say and how you really feel. She also gives one great massage!!! These girls, including the girls at the front desk are truly a great bunch and are super helpful. Would definitely recommend this place to anyone. Thanks ladies????????

John Clark

The staff are very professional and warm caring amazing young ladies Palak and Melanie and Patella you have made this journey amazing with all your support and encouragement

Karen Sparks

From the first phone contact to the first visit, we were made to feel comfortable and cared about. Insurance paperwork was already started and explained so there was no pressure of feeling overwhelmed. My Insurance company could not have recommended a better Health Care Facility for my rehab. They listen to my concerns and recommended exercises accordingly. I would highly recommend anyone needed physio/massage therapy care to make an appointment to meet the staff. Karen Sparks

CGM

Excellent services, and the exercises that I learned fixed me up in no time! Celia

Michael Brown

The staff at Trenton Physiotherapy are so incredibly professional and wonderful. They take care and pride in what they are doing and truly make a difference in your personal health and wellness. Talia is so welcoming and helpful it's just a pleasure to be there . Thank you all for all your hard work, greatly appreciated.

Caroll Fraser

I went to Chantel because I thought I had Vertigo, she did a simple test, told me I did not have vertigo. She could have gone ahead and treated me for something I didnt have, but she suggested i persue the problem in another direction. Thank you Chantel

Courtney Walsh

So thankful for everyone at this clinic on helping me through my major injury that impacted my arm. I didnt think I would ever have the range of motion that I do have today (only 6 months after!) Thanks so much Jen, Chantal, Jonathan & Victoria :)

Carol Harvey

My Husband and myself have been clients for more than 4 yrs. Love the place they are very professional and very friendly. I love Jen for massage and my hubby like his Physiotherapist. The physiotherapist speaks French the service is amazing

Brenda Rose

I found the staff to be very friendly and professional towards my elderly mother in her treatment. They took the time and patience to make her comfortable. A very pleasant experience. I would highly recommend them. Thank you to Palak and Talia.

Karen Henkel

If your body needs some TLC, this is the place to go. From the very friendly and knowledgeable administrative staff, to the extremely professional and skilled physiotherapists and massage therapists, you will not get any finer treatment anywhere. Jennifer (massage) and Palak (physio) work together to provide complementary treatment on your injured area. I was in a car accident, and highly recommend this location and am very happy with results so far!

Tim Annett

Great service

Candace Quincey

I have been receiving massage therapy for the last few and they are amazing! My questions are always answered and I am always looked after! Everyone is super nice and professional!

Robert Hogan

Fantastic place to get physiotherapy, with help from the staff at PT health I was able to surpass my recovery goals and am on track for a fast recovery of my ACL reconstruction.

Ahmed Afifi

crsig is a great physiotherapist, he is knowladgable, informativem and fun. trenton physio is the best clinic in trenton

Yann Beaulieu

Great service! Great staff!

Marya Peters

The service is very professional and everyone there is really kind!

Andrew McNaught

The care and instruction for the road to recovery has been excellent, professional, and also adaptable! I asked for exercises to aid my recovery and they were provided for me. I'm actually confident I'll be able to function normally due to the treatment here!

Sarah Petrasek

I really like Trenton Physiotherapy! The physio I have received so far has been thorough and effective in my healing from my injuries. The staff are friendly, knowledgeable, patient and kind. I recommend Trenton Physiotherapy to anyone who needs assistance in their healing process from any injury.

Chris Lean

They are wonderful

radiantpurple411

Very pleased with the quality service from the girls at the front desk (super friendly and efficient) and Paige (gosh I hope I got it right) who puts up with my non stop chatter during ultrasound... and answers all my odd questions about my exercises, and Chantal who keeps the treatment plan moving .... all make the perfect team to get me back on my feet as quickly as possible. Highly recommend their services.

Alex Terranova

Trenton PT HEALTH physiotherapy Has very BAD dministration and management, part of the COVID policy y makes no sense obligating clients to wear their not trusted face masks. Cancellation policy totally disregards the time and money the patients spend when they dont even reach you the proper way to cancel your appointment 15 to 30 .minutes before you were booked. No wonder why the professionals working there don't last longer. When it comes to their cancellation policy we, have to pay $25 fine if we cancel with no more than24 HOURS in advance. BUT they cancelled on me, 3 times already Including Tuesday's appointment via voicemail when the only way they always communicate with me is via EMAIL. I traveled 40 minutes to get there and 40 to come back to my home. They left a voicemail that I even didnt catch, as I was already 25 minutes into my trip to the clinic. I got there wearing a brand new out of the bag N95 face mask and they told me to switch it for a thin white and blue mask that everyone touches with no lead on it. I said I prefer mine, because mine is better and yours doesn't look safe for me, all clients putting their hands in the same box , plus who knows if the covid virus lands over there lots os times a day as the box is exposed and not covered. The new girls at the desk, that are all new now as well, told me that that was their policy. I told them that the covid questionnaire and policy they made me read and sign that morning via e mail didn't mention their face mask switching and that not even my dentist or family doctor switch masks. THEN IS WHEN THEY TOLD ME the therapist called in sick and they left a voicemail. I was upset, as they always send me confirmations for appointments and reminders via EMAIL why are they not doing the same for the cancelation, specially if the covid questions need to be answered an hour before the appointment Anyway I turned around after telling them F_ ___this, and I'm not going there anymore By the way the therapists that treated were really good, but they all left

Stuart Orland

Excellent exercises for tendonitis in right shoulder. Therapist was Paige who was very patient and accomplished and put me on the right track for recovery. Many thanks.

Marie Cronin

I have been to the clinic for two issues. Both times the experience has been fantastic. Everyone who works there is very friendly and very knowledgeable. Chantal is fantastic. She explains everything clearly and in terms easy to understand. The physio assistants are also great, happy to explain and assist with everything that is needed. I have also been doing regular massage sessions with Kim, one of the Registered Massage Therapists on site and am very happy with the results! Altogether the team have been outstanding and I would recommend them to anyone who needs physio or massage. Marie

Kat Copeland

I had Kim harding for my massage therapy today.. And she was great! It was really nice to have someone actually listen to me. I had another massage therapist but as this industry goes.. Always busy, which is great! But i really messed up my shoukder and needed some relief from the pain. It was a pleasure to have had her work on me. Only complaint, there was no music or anything.. So the sound of ac and other people on the other side of the door.. Not very relaxing. Rooms are small also but that is more so i feel bad for the rmt because that must be difficult? Will go back though :)

Taylor Cridland

Would highly recommend Trenton Physiotherapy - pt Health! All of the staff are extremely pleasant and helpful and genuinely care about their patients getting better! Happy to have received care from here!

madeline busch

I would highly recommend PT physio. My sessions with Palak really help me heal. Clinic is very clean and felt safe.

E Buckle

Very satisfied with the Treatments I have been receiving @ this Physio Dept.

Karen Peerenboom

I highly recommend Trenton Physiotherapy. The facility is very clean, all of the staff are professional and easy to talk to. Jenn is my massage therapist and is as close to magic as any person gets. Prices are very reasonable.

Kelly

received 2 pairs of orthotics from them. Found out later they never addressed one of the issues because they said I did not have one. Yet I was told I did by a nurse . when asked why was told it was ok. Maybe I would have had less pain had you addressed this issue . So I was told im good to go but still injured. awesome good work thanks!!!!!!!

Russell Smith

Very good

Roger Coffin

When I had a accident and injured my neck and shoulder , I went to pt Health - Trenton Physiotherapy. I received excellent treatment , the staff are professional and friendly. Presently I have two session per mouth of massage therapy with Kim, she is very good , at the end of my session I fell relaxed and great. I have recommended pt Health and I will continue to do so.

Matt Talsma

Overall experience was a pleasant one. Very professional and informative staff. However, I was not impressed paying $60+ for a $20 at best elbow brace. Not sure if you think all injured individuals are naive and simple but not this guy. I did not return for further service or treatment bc of this issue.

Ryan L

Very concise and straight forward, friendly staff that are caring and compassionate for their clients care. I DO infact recommend this establishment for your physiotherapy needs as their care is above reproach. During the pandemic they have implemented great measures to ensure the patients safety and most of all their own safety which will make you feel safe and in proper hands. They're very busy but they ALWAYS return your call within a decent timely manner. Just see for yourself and you'll be glad you did!

Bob Bates

Friendly staff, your best is always given to help patients.

Stevie Lloyd

Was referred to Trenton physio for a knee injury. They staff were very polite and extremely patient!

Louise Levesque

Love this place

Tracy coon

Have been going to PT health in trenton for a hip injury and it has been amazing. The staff are fantastic and friendly. Very welcoming. It was clean and comfortable. I would recommend this location to anyone. They helped me through my pain and were very helpful with home exercises.

Della Thompson

My mom Maria Coltman has had great service after her accident.

Valerie Miller

I was happy with the physio but as I was on OHIP i saw the assistant only. The orthotics I went in for took 3 tries to get them right. Not so good. I wouldnt go back.

Katelyn Brooks

I came to this clinic for a placement as a physiotherapy student. I can honestly say it was an amazing experience. Chantal the physiotherapist is kind and extremely knowledgeable and is committed to the care of her patients. She and the physiotherapists assistant, Paige, are a joy to be around. My experience at this clinic will shape how I practice physio when I graduate in the best way. I highly recommend this clinic for quality physiotherapy care.

Natalia A

Direct billing to insurance. Great massage therapist Olivia Flegg and physiotherapists Kyle and Kathryn are the best

Krystyna Riel

I would like to say that the individual I was involved with was very knowledgeable concerning my injury and offered appropriate advice and physiotherapy instructions both hands on and written.

Skylar Jayne

Amazing experience! Great staff all so friendly!

David Peterson

I was in a MVC and they where there and work around my time and they are so friendly and so great and I am so happy that I will be back to work full time soon I will tell everyone this is the best place to go and they staff are always smile thank you