Reviews of Renu Massage Therapy and Spa (Massage Therapist)

Kate Taylor

Renu is absolutely my go-to for massages and mani/pedis when I'm in Ottawa. I always have a great experience. Their massage therapists have all been very accommodating and professional.

Julie Chen Wing

Our registered massage therapist was super nice and super professional. The staff there seem happy and love their jobs. They gave me free refreshing tea even though I was just waiting. Loved it and would go again.

Jessica Armstrong

My experience at Renu Spa was excellent! Sarah, my RMT, was awesome and followed up on some trouble areas that I had mentioned on my form. She asked lots of great questions and explained how she was going to approach my massage. Hands down one of the best massages I've had, and it made a world of difference for the pain in my mid to upper back. I've now booked appointments every two weeks for the next few months.

Diane Davidson

Kiersten was very informative, professional, courteous and well trained.

Stephanie MacPherson

Great experience and would go back for sure. Got a massage from Logan who was very good at loosening the knots in my shoulder. I have also seen James MacPherson for many years at another location, who I would highly recommend as well.

Jocelyne Turner

Have been going to Renu spa for a couple of years and have always had an amazing experience. I highly reccomend the body scrub and they do the best pedicures in the city. Yesterday I was experiencing a strange pain on my side and called them to see if an RMT was available. Without any issues, they were able to fit me in on the same day. The RMT (Lee I believe) took great care of me; I felt remarkably better afterwards. Super professional and experienced staff - from front desk to the estiticians and RMT's. Will be back again soon!

Vee Lee

Had a facial here and one of the steps involved was blackhead or whitehead extractions. The lady that did my extractions didn't seem like she knew what she was doing. She tried to extract a tiny (barely there) blackhead on my right cheek. She kept squeezing it and nothing came out. She left it at that and proceeded with the rest of the facial. At the end of the facial, the tiny blackhead ballooned and she said it was part of the purging process. 2 days later, pus was coming out of the now inflamed and infected blackhead. I was horrified. This has NEVER happened with any of my pimples/blackheads. Went back to this place and they quickly zapped the inflamed pimple with laser. It healed pretty quickly after that but I was left with an obvious indented scar. Do not. I repeat, DO NOT go to this place and let them touch your face!!!! I am still reminded daily of their incompetence. I would give them 0 stars if anything!!!

sharon smith

I've had great service in the past, but last week the person doing my pedicure clipped my toe. I didn't realize it was cut until I got home, but she must have noticed (especially since I yelped).

Hale Speedy

I've been going to Renu and having massages with Alysha for almost a year and every single experience has been 10/10. The staff are really friendly and professional - my RMT Alysha is fantastic at what she does and very warm//approachable. Book in now, thank me later.

Brittany Norris

I've had so many complex issues with my neck and back over the years and my massage therapist at Renu has finally broke through on getting me back to where I should be. Always leaving feeling better than I came in and would highly recommend Dawn Ham for deep tissue massage.

Emily Francis-Ikkers

I have been to Renu Spa on Wellington three times now, each time for a massage (once with Susan & twice with Alysha). Both massage therapists were very attentive to my needs and focused on my problem areas, while still doing a full comprehensive massage. All staff I've interacted with have been kind and professional. The spa is very relaxing and peaceful, despite the busy area it's in.

Arghavan salamat manesh

I and my friend went for facial at Renu 3months ago. Our first experience was great (at Kent branch) and we decided to go for another facial at Renu. This time, we tried Wellington branch. It supposed to be an hour appointment but the lady finished my facial 15 min earlier!! Plus, last time, we had steam for our facial but this time we didn’t get the steam part however we chose the same option for our facial. The concept of facial is similar to the massage, you’re going for a kind of relaxation, but the lady who did my friend’s facial asked 100 questions from where are you living, what are you doing to etc during the facial!! Not a relaxing appointment for my friend! In total, I prefer Kent branch not Wellington!

Nancy Longchamps

This was my first visit to this spa and can guarantee it will not be my last. It exceeded my expectations in every way.

Shannon Oleary

Cindy was excellent during my 60 min massage. She listened to my main concerns and she did exactly what I was expecting. She gives advice/stretches on how to correct issues. Maintains a relaxing environment. I will recommend her and will certainly go back for more

Stewart Spiers

Always a wonderful experience here. My go to location for massages. I've had many different therapists and they've all been great. You can book online to make it easy, you have to call to book couples massage. They give you some Epsom salt at the end which is a great touch. EDIT: this is no longer the case. Massages are not overpriced and all of the therapists are certified. EDIT: prices have gone up a bit and treatment time I'm some cases has been reduced.

HANAN TEHAILI

I consistently go to Renu spa (wellington location) for a Face and Body Bliss package which is a facial and massage and I am never disappointed! I LOVE it! Highly recommend????

t

This place is incredibly professional and has a warm, welcoming atmosphere. We had a couples' massage here with Cassandra and Jennifer and my only regret is not booking a longer massage. Friendly, courteous service throughout and very skilled RMTs. :)

Victor Khalaf

I've been coming here for over 2 years and love it. Many things make Renu Spa my go to place for massage therapy, one of them being my RMT Dawn. She's amazing, understanding and always helping me learn new things about my muscles and their problems. The staff is fantastic, super nice and always polite and welcoming. I especially appreciate that they call me by my first name when I come in. It feels personal. While it might not be the cheapest place for massage therapy, I feel it's worth the money because of the great service and the warm and inviting place.

Deb & James Abbott

I've been using the services at Renu Spa for over 5 years now and have never been disappointed. All of the staff make you feel welcome and at home. Renu deserves 10+ for their client service - from making your reservation to enjoying their services, everyone is there to be helpful and make you comfortable . The facility is immaculate and scent free. I feel pampered and relaxed after each visit. Try it you won't be disappointed.

Sheila Craig

I've had numerous pedicures at Renu and every one has been a delightful experience. The staff are very competent and friendly and the products used leave my feet feeling yummy!

Reine-Flora Irebe

Aside from the blonde rude receptionist that was working on Nov 1st , my mom enjoyed her massage. Michelle was great.

Liz Dee

I have been going to Renu for several years now, and every single time it has been an absolute pleasure. The staff are professional, accommodating, and friendly; they truly go above and beyond for their clients, and I always recommend Renu to everyone I know.

Roger Mandeville

I'v got the best foot massage therapist . I've stopped looking for any better

A.N. Miller

Everyone I met at Renu is professional, and my experience there is always relaxing and nice. I am never rushed, and treated with care. I look forward to visiting again.

Elnaz Kanani K.

I had the Ultimate Renual experience at Wellington location and I loved it, especially facial and body treatment. So relaxing and such a unique experience. Laura was so sweet and made me feel calm, relaxed, and at ease. I'll definitely go back and I do highly recommend it!

Claude Belanger

The spa is really clean and staff welcoming. I live the relaxation room you can wait in before your appointment. My husband and I always visit Tina for massages. She has magic hands. I recommend this place even if it's a bit pricey, totally worth it.

Laura B.

Went for a pedi and a facial. Both were excellent and relaxing. I used to get my pedicure at a local nail salon. Never again! Although the pedi is more expensive than the nail salon, the whole experience is so far superior that it is worth every penny. The spa is very clean, staff are fantastic. I am very pleased and will be back.

Rachel Herz-Fischler

I’ve been trying out different services in Ottawa to find a new RMT because I moved and wanted someone more local. I’ve had some very negative experiences recently in my search and thought I would have to suck up the distance, and go back to my old place to get a great massage. But Amanda at Renu was great! I loved the spa feel (nice music, oils, calm and dark rooms) and kindness of staff. The staff seemed happy to be there. I felt like Amanda did a great job checking in to make sure that I was comfortable but also took the reins to find spots on my body to work on without needing too much guidance. She came across as experienced and compassionate. I will definitely return.

Pallavi Patnaik

I booked a couples massage for my husband's birthday this summer and the experience was no where near up to standards. It was our first time at Renu spa, and as new Westboro residents we were excited to visit Renu as we heard many great things from locals in the area. My husband's massage therapist did not deliver a professional RMT standard massage and used way too much oil to the point where it was dripping off. The biggest let down, however, was how rushed we felt before and after the massage. There was constant knocking at the door every 1 min while we were in the middle of getting dressed or undressed. Not only that, at the end of the massage they opened the door 3 times after a quick knock which made us feel extremely uncomfortable and rushed. That left us with an extremely frustrated feeling after what was supposed to be a relaxing time. I get regular massages and have been to many massage spas over the years and have never ever experienced this. There’s simply no excuse to open the door without permission. I shared our experience with the lady at the front desk and she seemed very apologetic and said that this will be reported to the manager and I would be contacted within a few days. She thanked me for my honest feedback and was told the manager takes these things very seriously. I never heard back from anyone for a follow-up and will not be returning.

Casey Lansdell

We had a couples massage in the same room which was really great and relaxing. Cassandra and Jennifer were very in tune to our individual needs and took great care of us. We will definitely be visiting again!! They do not do direct billing to your insurance, so you do pay everything initially.

Yasmeen Arafsha

Lovely atmosphere. Great receptionists and the person booking my appointment through email was so lovely. Anna was great. I had so many facial before but first time with her. felt my face was almost revived. I loved how she explains the process step by step. The only reason i deducted a star because price vs. treatment offered was slightly unfair. But overall i loved the place and would recommend for sure.

Loretta Martignago

First time at Renu. Best SPA experience I have received in a while. Relaxing atmosphere; loved the quiet room for waiting. Hot neck massage warmer, while feet were soaking in a herbal mask, was a bonus. Full descriptive of each pedicure step was much appreciated. Attentive staff. Fully recommend you make the trip ....

Cortney Proctor

Always a pleasant experience. Super accommodating when last minute meetings come up. Very clean, professional and great quality massage. Cindy is fantastic and the price point is ideal. Can't see myself going anywhere else!

KSTYLEYO

I want to edit my old review below. My husband and I have been seeing Logan. He is fantastic! I have been going to this spa for RMT service for a while (tried 5 different people) and I still haven't found someone who can do strong massage as I wish.. who do you recommend?

Julie Mariani

This is a great spa! I go for regular massages and it has always been an amazing experience! I go with my 12 year son and he just loves the way they treat him when we go. Recommended 100%

Sara Fairbairn

My boyfriend gave me a Renu spa package for Mother’s Day this year and we weren’t sure how it was going to work with COVID-19. When they finally reopened they emailed me asking for my preferred date and time. I then got a phone call to confirm and was able to change my mind from what I had requested. My experience was amazing! They aren’t doing facials right now (and I had asked if I could trade it for something instead because I didn’t really want one anyways) and they were happy to oblige. The staff were friendly and consistently making sure they were keeping things clean. I had one woman the whole time and she was very friendly and experienced. I got a massage (first time ever), a manicure and a pedicure and she made me feel so comfortable with her. I’m really picky with my nails and she was so attentive to detail! I will definitely go back (I already scheduled a manicure in 2 weeks) and I will tell anyone who listens what great service I received! This place really is amazing!

Qusai Mashal

I feel very comfortable physically and mentally. I recommend the renu spa to everyone. :) Especially Kirstin as your massage therapist.

JJ Gagne

RENU is "boutique" type SPA with an ideal location along Wellington Avenue. I frequent RENU as a regular client. The SPA provides a number of limited services with special emphasis on customer care. I use pedicure and "massage therapy" services. The RMT are all licensed and other staff are well trained and experienced. The treatment rooms, ambiance and service delivery meet expectations.

Christi Volden

I came here yesterday with my Mom for a massage and pedicure from Anna and Anne. It was great! Everything was very clean and professional. The massage was the right pressure, and the pedicure used safe/proper technique. It was my first visit but I will definitely be back!

Alana Hardy

I've been going to Renu for many years now, and I've always had great service. I've felt pampered with every service I've had--from brow waxes to facials to manis and pedis. The staff are friendly and professional.

Lorella Ciccone

Yesterday was my third visit to Renu spa. My first two visits were for prenatal massages which were very enjoyable. But my experience yesterday with RMT, Cindy, was a life-changing experience. She is beyond knowledgeable, professional and strong! My body has never felt better! And I am still in awe of how great I feel and although I live in Orleans, I will gladly make my way to Cindy for monthly appointments. The staff are so sweet and welcoming and they carry great products too! SkinMedica is unreal!! I found my regular place and I'm so relieved!

Lindsay Griffiths

My experience at Renu Massage Therapy and Spa was wonderful. Marie really helped me with my shoulder. She also showed me how to stretch the area. I’m definitely going back.

In Step

Professional and friendly service. Great massages and facials. My favourite spa in Ottawa.

Melissa V

I’ve had mani-pedis and sugaring services here. It’s a very clean place with friendly staff! Appointment reminders are always helpful, Renu has a flexible schedule & they’re available when it best suits you. There’s a calming atmosphere as soon as you walk in. Definitely recommend Anne for sugaring services ???? Mani-Pedi Service is top-knotch as well! Super relaxing.

Greg Chin

I had an excellent experience at Renu Massage Therapy and Spa. The staff were kind, professional, and helpful. I received a massage treatment from Amy that was perhaps the best massage treatment I've ever had. She understood my needs, and provided me with an outstanding treatment. If you value a good massage, then, I'm certain you'll find their services to be more than satisfactory.

Lisane

I have been a client here for years and have always had extremely professional and competent service providers. I would personally recommend Tyson for massage therapy, he's very attentive, kind and knowledgeable. I see Katie for esthetics, who always does a great job and makes my appointments fun. Overall great service!

Elle Attson

I had microdermabrasion for the first time at Renu. When I arrived they were very friendly and offered water and a nice waiting area. The microdermabrasion went well (no pain) and the aesthetician was kind and informative thought out the process. There were also extractions and a small face/neck/shoulder massage. Overall I had a great experience. ONE negative thing I have to say though is that I could tell she was a smoker because as she touched my face, I could smell it on her hands. Obviously nothing can really be done about this (besides quitting smoking),but it did impact my relaxation a bit because I’m very sensitive to cigarette scent and allergic to smoke.

Lana H

I went for massage a couple times and it was pretty good so decided to try this place for botox injections. If I could give it a zero, I would. The procedure was a super minor one, 2 wrinkkes, one unit on each. I have been doing injections for 3 years and never had any problems with 30 units or more. This one was 2 units. The wrinkle did not go away and I got a big bruise the next day ( from a tiny injection). The receptionist said it was normal. It is not! It was injected into the wrong spot! Oh, on top of that they charged me 50 dollars for consultation which the front desk people said would go towards my treatment. Well, it did not! After the treatment the other receptionist said she never heard of such practice! The worst experience I ever had with injections. Will never go back!

Yatta Life

I love coming here. The first two times I was here - massage then facial it was both a great experience. Anne was great! I didn't feel like she was rushing just to get the job done. It was a relaxing experience. Im going back for a pedi soon!

Laura LaBonte

I visited Renu for a Microneedling treatment. My esthetician was incredibly knowledgeable about the procedure and made me feel extremely comfortable. After the short downtime, my skin looked INCREDIBLE. It's been a few months since my treatment and my skin still looks great!

Petra Smith

Always enjoy my experience at Renu. The reception staff are friendly and competent. The estheticians are very skilled and make you feel welcome. If you're looking for quality services in a clean and relaxing environment, Renu is the Spa for you.

Chaimae El

It wasn't as expected. I've taken my hubsand there for a couple massage, and based on the reviews i thought it will be worth it. we both felt like the same hand move is being used over and over again until your muscle gets sore.

Marlene Morrison

Renu Spa delivers top notch services at competitive prices. I highly recommend this business as the staff is highly attentive and friendly. Thank you Renu for an awesome spa day!

Jodi-Ann Ouellette

Friendly staff, lovely relaxing atmosphere. The products smelled and felt really nice - I can confirm I'm soft and well cared for! Had a pedicure and a body scrub. There are in-room showers, which really added to the experience. Some places rely on wiping down the products, which always left me feeling heavy or greasy. Not at Renu Spa :)

Jana Glick

I moved into a new home and wanted to find some place close so I booked Logan at Renu based on his reviews and Im so glad I did! He’s by far the best RMT that I have ever come across. Thank you!

Christine Champagne

The customer services is very friendly , professional and helpful.

Christine Cholette

I have gone for a massage here a few times now and every single massage has been amazing. Atmosphere is perfect, location is easy to get to and I've never had an issue finding parking. They give you bath salts afterward and are always friendly and easy to talk to. Highly recommended!

Barbara Ogundipe

My go-to location for all things pampering! Staff is friendly and very professional. I'm yet to have an experience that wasn't amazing and have nothing but great things to say. Indhira, you've done an absolutely fabulous job on my face!

Suzanne Halpenny

My experience at Renu Massage Therapy and Spa had always been first class. I am welcomed warmly on my arrival and offered a cup of coffee or tea served in the quiet room. My manicure and pedicure are a relaxing experience given by warm and caring professionals . I have no hesitation in highly recommending Renu Suzanne Halpenny

Heather Logan

Renu is my favourite spa in Ottawa. The reception is always warm and welcoming, and the atmosphere is beautiful and relaxing. I've always had great treatments here - everything from mani-pedis to massages and osteopathy. I always receive gift certificates to Renu for my birthdays and Christmas, and couldn't ask for a better gift!

Kassya Ziegelmayer

Amazing service! I went with the 50-minute massage for relaxation and had Anne, it was very relaxing. I work as Ultrasound Technologist and I'm standing all day, this full body massage was much needed! I've had professional RMT massages before, and Renu is all booked up until January due to the high demand. But, in my opinion Anne did just as great of a job and was very kind! My favourite part was the shoulder/neck and head massage. After the massage, I felt very loose and destressed. I slept like a baby after getting home. :) Thanks again, I'll be back!

Julie Vautour

Massage was great, but the receptionist was rude.

Rebecca J

I fully recommend Renu for Registered massage- I have had such amazing experiences. The staff is friendly, professional and understanding- as I have gone in for tight muscles, stiffness and general stress, and I have always left with amazing results. Will be returning.The environment is clean and calming, and the atmosphere is very relaxing. They really know what they're doing.

Stacey Hayman

I had a facial, I had never had one before, and I will for sure being going back for many more. Katrina was so friendly and professional! She was extremely informative and helpful, and made the experience very relaxing.

Arash Amoozegar

we always had a good experience here. staff are very nice and accomodating. the therapists are amazing and very professional. we still come back to this place even now that we moved far away from the neighborhood.

Roberta Bouchard

I moved into the Wellington West neighbourhood at the same time that Renu Massage Therapy and Spa was first opening its doors. I've been a very happy client ever since! The staff is attentive, professional and incredibly welcoming and I always feel that my needs are not only taken care of, but that they go the extra mile to ensure that I'm treated as an individual rather than just another customer coming thru the door.

Katerina Gantcheva

I wouldn't go to any other spa and massage place. I have been going there monthly, and it has helped my body and life tremendously. Also, it's a great place for pregnancy massages too. I recommend 150%.

Thomas Poelstra

If you want a cookie cutter scripted massage come here. Didn't give any extra attention to the knots in my back that I said I wanted to focus on.

Scott Charlebois

This is such a great plan. So relaxing and proffesional. I go every 4 months. Its classy so you pay a little more but totally worth it and justified. The staff are so nice and very welcoming. They have a rewards program that adds up quickly. Great for men and women.

Jason Swan

Had a fantastic massage and facial with Maria. I've been stressed the past few week, and this was exactly what I needed. The whole experience from beginning to end though was fantastic. It was really a team experience to make me feel at need. I also paid by gift card which was given to me last Christmas and prices had gone up since then. Even though it was only $5 more, they waived the price difference. It was a really nice touch, and you can certainly tell that client-centered practices are core to their business. Highly recommended.

Andrea

I had my first visit for a massage and the service was excellent! The location is very clean and professional. The waiting area is very calming and staff bring you lemon water, it's great to have a few minutes to unwind before your appointment

Viki B.

I booked a couples massage this past weekend, and the massage was definitely not up to standards, I called once I got home as I did not want to discuss the situation in front of other clients, I was told the manager would get back to me in 24hrs, I didn’t hear anything that night or the next day so I called Monday and the woman I poke to said the manager won’t be in till today, and that she’s not just going to call her at home she has children, I was a bit taken back as I have not asked her to call the manager on her day off, I had said that the people at the desk should know when the manager isn’t there so this kind of thing dosnt happen. I waited all morning today for a call and I didn’t receive one so I called myself, I got to talk to one of the managers and explained that the man who gave me the massage felt nervous was my best description, when I finished she said she was surprised as this was one of the best they have and had never heard anything like this about him before. The manager went on to say that she wants everyone to feel like they got their money’s worth. Unfortunately because it was registered massage there’s nothing she can do, all she did was offer $10 off an asthetic service. I am definitely less then satisfied and also very disappointed, I had thought a well respected place like this would have at least offered a complementary service or partial refund. But apparently they “can’t” do that. I will definitely not be returning for another service and will not be recommending Renu Spa to anyone.

Mackenzie Lemmon

Best massage ever!! I recently went to Renu to see Jennifer for a massage and it exceeded my expectations by a long shot. She was professional, skilled, and lovely. She was mindful of my previous injuries and made sure to check in often. She also balanced light conversation with relaxing silence very well. I will definitely be coming back soon!

Leigh-Anne Gillespie

My massage with Logan was the best massage I’ve ever had! His technique was great and he took time at the end to show me some helpful exercises. Logan loves what he does and this is very evident in his manner and the way he works. The spa itself is very clean and welcoming.

Cheryl M

I have visited twice now. The first time there was a mistake made in booking my facial. I had a mani and pedi booked the following day. They did switch it over to the next day but originally I had wanted all three the previous day and could not be accommodated, hence the two day booking. I loved my very professional facial with Aria. The pedicure was excellent but my hands were not sufficiently dry and so got knocked and chipped the same day. (When I was paying for my services). I had booked the following week for a couples massage fo my husband and me. I was quite happy with my massage but he felt that his had felt rushed. I'm not sure whether to book for 90 minutes in future. He won't be back. I have booked another manicure so we shall see. There is parking on the side street and the facility is clean and comfortable if on the small side. There was some kind of construction going on during the massages with the sounds of drilling. This quite likely lessened the desired calming effect.

Cindy Penner

GM Collins facial with hot stone massage, excellent! Great service and felt pampered. Amazing scalp massage relieved tension I didn't realize I had. I highly recommend this spa.

Alona Bazlova

My favourite spa in Ottawa. The service is always great, love getting my mani and pedi there. Recently got a massage by Amanda and she is simply fantastic. Would highly recommend.

Lisette Lacroix

Excellent client service, bright beautiful clinic and best pedicure!

Dany Lapointe

Excellent service. The staff is friendly, always courteous and attentive. We loved our afternoon of pampering! Can’t wait to go back. I definitely recommend Renu Spa.

Erin Lloyd

I tried cupping for the first time and for the first time I had instant relief after a massage. I highly recommend this spa for not only their massage services but for all their other services they provide

Amanda Roth

I have been coming here for a while for massage, however this weekend I had my first facial. It was honestly the best facial I have ever had. Will definitely return :)

Sharyon Smith

Wonderful staff, always pleasant and helpful! I had a fabulous facial with Maria, and highly recommended her services. Her knowledgeable, professionalism and caring keep me coming back. Of note, this spa is very Covid safe, with many extra precautions in place. I felt totally comfortable during my visit. Thanks you Renu Spa team!

Joe Fatica

Great service! Friendly, professional and skilled registered massage therapist.

Lois McGrath

Had an excellent intake meeting and service with Katie on laser hair removal. Katie is professional, experienced and ensures you are comfortable. I was in good hands with her for the 1st time treatment

Massey Hoveyda

One of the BEST massage places in Ottawa. I started going there looking for a prenatal massage since most places I had tried (including Nordik) did not provide the nice pressure I was looking for to relieve pain. Dawn at Renu on Wellington is phenomenal! Very communicative and is an expert and very strong too. The atmosphere is always so calming, you're welcomed with a glass of lemon water and get to relax from the moment you step in. I also had a microdermabrasion and facial there recently with Mariam and I loved the results and relaxation it provided. Strongly recommend this place! :)

Fernando Lebron

Actually I am trying to reach out to the owner of the spa. We met in December of 2019 in Cozumel, and you were with your son and husband. I live in New York City, my partner and myself were thinking of you and your husband. We held great conversations. Just extending some love and many blessings. Hopefully I have reached the right person and if not we still extend the same warmth and sincerity. ????????????????????????????

April Harrison

The whole experience felt rushed. When I said I use fragrance free products due rosacea/eczema/migraines I was ignored. Staff were polite but I won't go back. I hope other people have a better experience!

Maxine Parent

Always a great time. I go here whenever I get a chance to get out with a girlfriend or even my husband! Great pedicures, massage chairs are awesome, always great chit-chat and a pretty cool rewards program :-)

Maria Karalekas

I saw Susan for a Registered Massage, she also does Reiki. The experience was unbelievable. She is so good at what she does. I left feeling very relaxed and relieved that I didnt have any more pain. I highly recommend her. She is one of the best !

Katelyn Armstrong

I tried Renu because of their great reviews and they did not disappoint. Their spa is very clean and the staff are super friendly. I had my massage with Cassandra Beaupre and she did an amazing job. I will definitely be going back and recommend Renu to my friends and family.

Dale Robinson

I would give it a full five stars if it were not for the prices. Some of the services are overpriced. The location, atmosphere, staff and treatments are A1! I have not been able to relax like that in a long time. Had a facial and a massage.

Desiree Tomassini

Lovely ambiance and friendly staff. Alysha (RMT) is amazing!!! Absolutely would recommend.

Tine

The staff and spa was clean and calming. The massage was good but not the best deep tissue massage ive had. If you are looking for a relaxation massage you'll be happy, although the therapist I had spoke a lot so you'll have to ask for silence.

Madeline Quickert

I had a wonderful experience at Renu today. The atmosphere is relaxing yet very clean. I had excellent and efficient customer service. I had a very calming massage from Marie and will definitely be visiting again. Parking was easily found on side streets near the Wellington location.

Despina Hatzipetrakos

The team at Renu Spa on Wellington Street are incredibly kind and knowledgeable. If this is your first time getting a massage in the Ottawa area, check this place out and talk to the team about your concerns. I had a wonderful experience and learned so much during my appointment, and I know you will too!

Natalie GMercury

I chose Renu for my laser hair removal (for my underarms). From my first phone call to my last session, I have had a wonderful experience. The friendly receptionist greeted me on the phone and answered any questions I had. I did my first consultation with Katie who was great to talk to. She was very honest with the process (about how it might not work. It doesn't work for everybody) and about what to expect. I started coming to the sessions and every time was warmly greeted and offered a choice of beverages. I waited in the "relaxation room" which I immensely enjoyed. It definitely lives up to its name and is far better than a regular waiting room! The wait was never long. The sessions themselves were quick. Katie always made sure I was comfortable and would ask if I needed a break. Though I have a relatively high pain tolerance, I can certainly say that the dentist hurts more than the laser. Overall it took me 7 sessions and the results are great! What little hair is left is fine and nearly invisible. I cannot recommend Renu and Katie highly enough and will be returning to get my legs done!

Dorothy Hutt

Renu, in my opinion, is by far, the best spa for waxing in the entire city. Indhira is a gem! She is not only masterful in what she does, she is an incredible human being. Thoughtful, engaging and a true professional. Who really enjoys waxing, you might be thinking? Since the pandemic, I realize just how much of a luxury spa treatments are, but waxing is less luxurious unless you have estheticians who have truly mastered this treatment. Indhira is a waxing virtuoso! And the entire staff are delightful to deal with.

Sharon Campbell

I had a massage with Tina and it was the first time in 4 months that I was pain free. She was wonderful and professional and pinpointed a few areas that I needed help with. I will be seeing her on a regular basis. Everyone at the Wellington Street location was welcoming, warm and rounded out the great experience I had. I would recommend Renu to anyone.

Emily Champagne

Had a very nice first experience with Renu Massage Therapy and Spa. The place was clean and inviting. The service provided was professional and what I was expecting. Will return.

ashton lariccia

Great atmosphere. One of the best massages I’ve had and super relaxation. Bonus star for being open on Sunday! I’d 100% recommend and will definitely be back

Jane Gauthier

I found out about Renu from a friend. I booked a facial and was so pleased with the service. The atmosphere is very tranquil and the staff are friendly and professional. Maria has wonderful technique and is very personable. The organic products used felt clean, smelled fabulous and I was left feeling very invigorated. My skin felt fantastic afterwards with no skin reactions. Renu is my new place to go!

marilyn Li

I booked for a relaxation massage and facial which were very good. Great ambience and excellent service. Would definitely go back. However, the person who gave me both was an esthetician not an RMT so I couldn’t get a receipt for the massage. Probably my fault for not checking when booking. Really should be 4.5 stars

Lindsay Fry

I have been going to Renu Spa off and on for years for various services and I have never had a bad experience! The atmosphere is so peaceful and welcoming. The staff are lovely and always go the extra mile to make sure your experience is incredible!

John Dardik

I must say, this is by far the best place in Ottawa to receive a massage.The facility is quite clean and they have a very relaxing environment in which their clients can wait and feel comfortable for their massage appointment. Bathrooms were very tidy and even added complimentary disinfectant wipes which I found to be a bonus too. If you have an opportunity to go for a visit or even considering going for a massage, then I reccomended you ask for Cindy. Very professional and I guarantee you will feel soo relaxed by the end! :)

Michelle Schafer

Angela was fabulous! Very thorough and I loved my mani/pedi experience!

olivia eastwood

Had a massage with Logan at the wellington location. He does an amazing job if you like a strong massage you will love his work especially when he starts using his elbows. 10/10

Terry Hyland

Received a gift certificate for a relaxation massage for Christmas. The staff were all very friendly. The massage was fantastic. Highly recommended!

Judy Wright

I had a great exoerience today. I received a fantastic pedicure and manicure from Cassie. Thank you!

rosemary dunne

A delightful experience from the moment I walked i the door. The spa has a very tranquil feeling to it. My massage with Marie was excellent. Will definitely return.

Alleya Khan

Amazing!! This is by far the best spa in Ottawa. The staff was very accommodating and knowledgeable of the services provided. I always enjoy my time at Renu. Thank you!!

Scott Morrison

Amanda was kind, thorough and very professional. I recently sustained a shoulder/neck injury and she made several suggestions for different rehabilitative techniques and exercises I could do to regain strength and range of motion in the joint without causing further injury. She was attentive and a pleasure to talk to. I look forward to our next session!

Laurie Davidson

I absolutely love coming to Renu to pamper myself - the environment is calming, serene, impeccably clean, and comfortable. The best part is the staff who are polite, professional, friendly and above all highly qualified. I receive the best facials tailored to my particular skin needs at the time and spa pedicures that refresh and energize my tired feet - I love showing off my perfectly painted toes. I leave walking on clouds and feeling so relaxed and de-stressed. Thank you Anna for the fabulous facial and pedi. Best regards to the staff at Renu. A long time customer. Laurie

Kathleen

Tried various massage therapy locations in the city. This is the one! My go to. The RMTs really know their stuff and are super friendly! Always so professional and clean, especially during covid with excellent protocols.

Mega Alli

Treated myself to a massage/pedicure/manicure as a retirement treat. Was not disappointed! The staff at Renu are handling Covid very well. This is my second visit since the world was shut down by the virus and have to say that I feel confident that everything is being done to protect the staff and customers. I loved all the services that I had. Anna is lovely, very careful and professional. I left feeling very pampered!

shelley coussin

I had a laser treatment done by Katie. She was very professional, knowledgeable and very nice to deal with. She was treating the situation I’m not pushing any services on me. She made me feel very comfortable. I also had massage therapy. Natalie listen to my needs and gave me a very therapeutic massage. I felt great afterwards. Renu spa is very clean and a very relaxing atmosphere. I would definitely recommend Renu in Westboro.

Nicole Slunder

Anne and Anna are wonderful! I have been there with friends for pedicures and these gals are great. I've nothing but awesome things to say. They are professional, take time to explain, very detailed oriented. I come out walking on a cloud! Nicole

Jocelyn Niven

Renu is the best spa in Ottawa for all kinds of reasons. I have been a devoted client since they opened and cannot recommend them highly enough. If you want a first class experience, Renu Spa is the place to go!

Barbara Connell

Renu is a special experience. All the staff are friendly and they greet you with enthusiasm. I have been having pedicures for a very long time and all over the world. Meeting Katie is special and she is a perfectionist, always has a smile on her face, friendly and makes the time fly by. She remembers what one likes and treats everyone the same. She is special and renu is lucky to have her. Barbara Connell

Sharon Ellis

My husband gave me a gift certificate for a massage. The spa is lovely and the staff make you feel special. I loved the massage. I purchased a laser hair removal package. I could not be happier with the results. The technician is experienced, provides detailed information and skillfully executes the treatment. I have also had two pedicures there. Fantastic experiences. It’s a little oasis of pampering and I love going there.

Adil Abdulla

Had my first visit to Renu earlier this week. Came across them online and chose them because of the good reviews and proximity. Overall, staff were very courteous and professional, right from the moment got there. Cindy gave me a great massage - catered to what I needed and had good pressure. Will be looking to book with her again. Also endulged in a pedicure, which was a first. Maria took the time to explain everything that she did and ensure that I was comfortable. An improvement I would suggest would be adding the ability to book both massage and spa treatments together online (right now you can only book massage online), and as well to warm the massage oils prior to application on a client - felt cold every time oil was applied.

Helen Stokes

I thoroughly enjoyed my spa package at Renu - I was long overdue for a pampering session and this was just what I needed. The staff were attentive and skilled, the environment was clean and restful and the treatments were delivered professionally and with care. Thank you !

Raisa Lokman

I went in for a back treatment and Anne was great. She made me feel very comfortable and the service was great, however, on their website it said that the Heavenly Back treatment included a hot stone massage, which I did not receive. After seeing it on their website, I asked if the hot stone massage was included in the treatment when I initially made my appointment and I was told it was. I also asked a second time when I received a reminder call the day before my appointment and again, I was assured that the hot stone was included. Needless to say that I was looking forward to the hot stone massage. When I went in for the treatment, I was surprised when she told me the treatment was over, yet there was no hot stone massage. I told Anne and she said she was not aware nor was she trained for the hot stone massage, and the receptionist seemed puzzled too when I told her I was assured that my treatment would include a hot stone massage and that it is also written on their website. Overall, my experience was good but I was very disappointed that I did not receive the hot stone massage, especially after inquiring about it twice and I was assured that I would. To be honest, the hot stone massage was what sealed the deal for me compared to other spas that offered a back treatment, so I was bummed out since I felt like I could have received an equally good treatment at another spa for a better price.

Aya Baker

had a massage therapy session was great experience Susan was excellent

Kathy Dobbin

As always the best massage and pedicure in Ottawa. Covid precautions are strictly observed and so I feel safe and comfortable during these services. Staff members are friendly and helful.

Khalid Halim

Had my 2nd , 60mins massage with RMT Logan Blair and I was a great experience. He was very knowledgeable and pointed out a number of exercises and stretches that I can do to help me with my mobility. He also kept notes from the prior visit and made sure to checkup on them.

Melanie Tracey

One of my favourite spas! Client service is top notch and the treatments and products they use are amazing. Some are even home made and local! I will definitely continue to go.

Brittany Bears

Got my laser hair removal done at Renu. Excellent service, friendly staff and a very clean spa. Will definitely be back! The results for my laser were great, even after my first treatment. Would recommend to everyone!

Frances Afshar

I had a wonderful experience at Renu Massage. A Christmas present from a daughter translated into a relaxing, soothing afternoon. My therapist was experienced, sympathetic and did a great job.

Maggie Melanson

As usual, it was a professional, friendly and restful experience. So good to see the staff - especially Michelle at the front desk and Indhira who did my pedicure. Very much appreciate their focus on safety in these challenging times.

Ray C

Incredible service, massage quality, and friendliness. Thank you for a great experience for both my husband and I! Special thank you to Peter and Natasha-- very skilled RMTs!

Nina Vu

Renu is a phenomenal spa, I've become a regular there and I've always had great experiences from start to finish! It is a modern and clean spa-- the necessary precautions are taken to ensure both client and employee safety is a priority during COVID-19. The ladies at the front desk are always warm and welcoming. As for massages, Alysha Cashubec is by far the most amazing massage therapist I've had. She is very knowledgable in her field and the human anatomy, which she really applies to her massages and listens to any concerns/tight spots you may have and addresses them. On top of that she is super friendly and easy to chat to! You get both an emotional and physical relaxation session with her, what more is there really to ask for? Thank you Renu and the whole team for being so amazing.

Kat Neumann

I had a massage with Peter yesterday and it was probably one of the best massages I have had in my life! He worked through all my (many) knots and issues while still making it a relaxing experience. This will definitely turn in to a monthly visit!

sarah b

Cassandra was amazing! Super thorough with her work and very friendly. Best massage I’ve ever had!

Allanah

Good quality mani/pedi. Combo for classic (not shellac) at $99 + tax. Unfortunately the pedicure massage chair vibration wasn't working and, although I was the only client in, this is where the attendant has set up. Street parking only.

Aurora Morrison

I got gifted a spa package here and has a wonderful time. The staff were friendly and made me feel very welcome. I was new to the idea of facials and my esthetician was so kind to explain and educate me on skin care! I can’t wait to go back.

Melissa O'Keefe

I love a good pamper and have been to spas in many different cities and countries around the world and I can honestly say that Renu Spa is one of the best spas I’ve ever been to. I’ve been going about once a month for the last 18 months and I’ve never had a bad experience. Regardless of why you’re there (message, facial, pedicure) the service is always impeccable and the premises are always very clean. Would recommend Jennifer or Susan for message and Maria for facials.

Amira

I went to Renu for a laser hair removal consult. Katie was very honest and informed me that I wouldn't be the best candidate for certain body parts but still did a test patch anyway free of charge to verify. Throughout the process, Katie was attentive, honest, and communicated the information clearly and did not try to upsell me at any point (she almost did the opposite!) It is clear Katie takes pride in her work and does not want to give false hope or promises. The laser she used also barely hurt when doing the test patch. I was so pleased with the experience I booked my next appointment for the area that was a good candidate for laser. Would highly recommend!

Danielle Pare

A beautiful spa you instantly feel calmer by just walking in. The service is always professional and friendly. I've always been pleased with the quality of the treatments.

Owen Hewitt

These guys were the only ones who were able to schedule a badly-needed massage therapy session for me when my usual guy moved away before the pandemic. They had the staff, capacity, and the safety/pandemic preparation necessary to make me feel at ease. The place was more spa-like than I anticipated, but the the essential service I needed was professionally conducted and I felt a lot better. The location is conveniently located near the LRT.

Lorie lavender

Beautiful location which is located ideally, extremely calming and relaxing. Professional staff who really know what they are doing. Can’t wait to go for another massage. Highly recommend this spa.

CHRISTINE KING

We were extremely pleased with everything from booking the appointments to receiving the services purchased. Everyone was super pleasant and we had a very relaxing afternoon. Very happy with our manicures and pedicures.

Alysha C

I’ve had the most amazing facials with Angela, Marie and Laura at this spa! Every single experience felt very luxurious, leaving my skin glowing and my body so relaxed I could fall asleep. These ladies are absolute perfection at their craft. Would recommend to anyone needing relaxation, expert skin care or some extra ‘self-love’.

Alex

I chose Renu to get laser hair removal on my back. After 14, yes 14, painful treatments and spending close to $3000, I am completely dissatisfied with the results. Of course I didn't expect 100% of the hair to be gone for good, I was told it would be around 80%, but in the end, it was more like only a 40% reduction. The real sad part is that I have to go back to the exact same waxing routine as I did before the laser treatments, which means I basically flushed $3000 down the drain for nothing and wasted my time for all those treatments. On top of all that, I got a burn on my upper arm during one treatment that left visible marks after scabbing over for about 2 months. If you're thinking about laser hair removal, I simply cannot recommend Renu one bit, try somewhere else, I can't stress this enough. I would hate for anyone else to waste as much money as I did trusting this spa for laser hair removal.

kayley gagne

Unfortunately, Renu cancelled on me an hour before my booked massage which I drove into town for and arranged a babysitter for. I wasn’t offered an explanation just an option for rebooking. Not impressed. I had previously had a great experience here but this didn’t feel very professional. Won’t be booking here again.

Chelsea Osmond

Amazing staff, very clean and comfortable atmosphere - wonderful experience!!! We had a massage, facial and pedicure in the same day and everything was perfect.

Jade Fowler

Katie does laser hair removal here and is wonderful! I keep coming back only for her services. She is professional, great at her job and friendly to clients. The front desk staff is hit or miss, some of them are nice and others are quite rude.

Kerrie Whitehurst

Renu is the BEST! Everyone is warm and friendly, the spa is spotless, and the services are excellent. Highly recommended!

Gabrielle Lacroix

I've been to this location several times over 2021 for massages for acute and chronic pain and all my experiences have been great, but I recently found RMT Alysha Cashubec who I cannot recommend enough. She has an immense knowledge of anatomy and physiology and she's helped me understand truly *why* the pain is happening and what kind of help I might need (e.g., physio, stretches). Living in pain is one thing but when you don't know why it's happening, it feels hopeless. And since meeting Alysha I have concrete terms and steps I can take to try to get a handle on the root causes of this pain. She's sent me notes and YouTube videos to learn more about what I'm going through, which is so above and beyond what I expected. I left my first session sending her name to all my friends and family in the area and two have already booked with her. If you have chronic pain, do yourself a favour and see Alysha in the new year.

J R

Had a couples massage with my wife. Cindy was my RMT. She did a great job on my back and shoulders. The whole massage was great. I would have her RMT my muscles again. Felt looser after.

Arun Bedi

I've had massages from Natacha, Peter, and Tina and they have all been worthy of 5 stars. Plus I don't know if it's an industry norm but they give you a bag of Epson salt after every visit. Also, the receptionists are not only super friendly, they're ridiculously cute as well.

Leonie Maciag-Wuycik

The overall service was pretty decent except that I felt a bit rushed when I arrived. I would have liked to have used the washroom or had the chance to sit for a bit before being rushed off to the massage. As for the massage itself, the masseuse was way overly chatty. I don't necessarily like to fall asleep, if I do an added bonus, but I don't want to have an in depth conversation either. I also think the masseuse needs to be careful about using their body as support, for example having my hand rest against their belly for support (ewwww)!!! Not my cup of tea!

Julie Lalonde

I always have great service when I go at Renu, either at their Westboro spa or on Kent Street. This time, Indhira did my pedicure and took the time to give me samples of their cosmetic line of GM Collin.

Laurie R

Clean, relaxing and professional environment. Knowledge and polite staff. Best massages, highly recommend.

Nancy S

Particularly to Cindy for my massage. I had been with David for years and he left, and I found myself struggling to find someone again I felt comfortable with. I went from monthly massages to maybe one every 6 months. I convinced myself to go again and booked with Cindy and it was so incredible. She’s sweet, kind, very approachable when it comes to pressure change or location. She is just easy and comfortable making the experience lovely. I walked out and booked again with her for the next week. Very out of character for me which just stands to her skills. I thoroughly enjoyed my massage at Wellington renu and would highly recommend Cindy to everyone.

Brunilda Vasquez

My experience was wonderful . I had an amazing pedicure with Indhira. I was impressed by the extent of the protocols that Renu Massage Therapy and Spa put in place to assure my safety and comfort level. From the moment I arrived the cleanliness and the attention to detail at this spa was noticeable and i had the feeling that my safety was paramount. i was skeptical to go to the spa, because of covid, bot let me tell you as soon as I got there all my skepticism vanished.

m g

My first experience at Renu Massage was superb. A colleague recommended seeing Logan and my first session couldn't have gone better. He is very knowledgable about the body and was able to find issues I didn't even know I had... I am not an easy case to treat - with scoliosis, tremors and myoclonic issues from a concussion. He also gave me information and recommendations to point me in the right direction for getting further help that is out of the massage realm. Seems like he is very invested in his clients and very well equipped to treat them by going above and beyond. I will continue going to Renu and seeing Logan.

Germaine P

Super excellent massage therapy with Katy and also I love your skin treatments that have done wonders to my face. People often think I look 10 yrs younger than I actually am but they don't know my best kept secret - your skin rejuvination treatments. I was also surprised at the high quality of your massage therapy!

Marthe Ledoux

Had a Salt Glow treatment! Loved it. Perfect exfoliation of the whole body. One should have this twice a year to clean and renew the skin. Lindsay was efficient and very knowledgeable! Thank you!

Kathleen R

Excellent COVID protocols. Very clean, temperature checked, and I was one of the only clients (if not the only client) in the office at that time. Online booking is very user friendly and accessible. Logan is a fantastic RMT, highly recommend. He is officially my go to (full disclosure I've tried maybe 10 RMTs across Ottawa and Toronto). A noticeable difference in my posture and my walk immediately after my appointment. Overall a great experience at Renu and definitely not my last.