Reviews of Elgin Massage Therapy Clinic, Acupuncture and Spa (Massage Therapist)

Summer Malcolm

I had a great experience. Chad Belanger knew exactly where to treat. Thank you!!

Andrew Craig

Shows no understanding Have been a customer here for many years; however, despite being a regular customer, the staff were unwilling to wave a same day cancellation fee after my spouse's flight was delayed resulting in her missing a connection and having to overnight in another province. There was absolutely nothing we could do as the flight was cancelled the night before our appointment and after hours of operation. When I called when they opened at 8am the next day I was told we would still have to pay the fee. We'll be taking our business elsewhere

Myriane Béland

Sylvie is amazing. I like to have a massage from her every month.

Adele Michon

(Translated) Excellent massage therapy and acupuncture services (Original) Excellents services de massothérapie et d’acuponcture

Farwah Qasim

Camilla is by far the best RMT I have ever used. I started going to her for prenatal massages and then continued post natal. Hardly I have seen someone so passionate about what they do. She genuinely loves her work and it comes through with the best techniques, calm atmosphere and her pleasant personality. She is also super nice and careful about COVID protocols. I felt so safe going to her during peak covid because I knew she took it seriously snd ensured protection for me and her other clients. I could write two other paragraphs here but honestly just don’t think twice about booking her. She is truly the best!

Lace Me Up Ayham

Worst experience i’ve ever had going to a get a massage. Camila took my money for an hour long massage and then refused to give it back or do the massage at all. Yelling at me for wasting her time and calling me names. Unbelievably bad experience… im amazed this is legal. Obviously im not going to sue over $100. Who has the time for that? Do NOT go here. They will scam you…

Russ Salo

A real great place with reasonable rates, I am using the services of Mac the massage therapist very warm and friendly guy very skilled at what he does easy to work with made me feel comfortable right away understands what my aging skeleton needs. We are also going to investigate using the acupuncture services for my son with a chronic headache we will let you know how that goes

Jennifer Worgan

Today I went for my first massage since COVID, I am a regular at Elgin Massage Therapy Clinic. Freya made the instructions clear via email before entering the establishment, and welcomed me with a new mask and hand sanitizer. She went through all the appropriate steps to ensure both of our safety. When you go face up mid massage, Freya added the facial shield for an extra layer of protection. It was appreciated on my end! Thank you Freya and team!

Bill Caron

One of the best massage place in Ottawa, good service good massage and very convinient location for those who work downtown.

Manju Shankar

Booked my prenatal massage here. Trained staff who knows where ur body aches & needs more attention before you even say a word. Didn’t have the table apt for prenatal service yet made me very comfi with the pillows.

Sicen Guo

Great service and atmosphere, and everything is clean.

Sughe Saleman

Great location and a great overall service. Staff is very friendly. They also have great massage therapists. Shayna Tate helped me decompress and increase my mobility and energy level. Highly recommend her.

Eva Alonso

I had the worst massage I’ve ever had with Tyler. He seemed uncomfortable, nervous, inexperienced, unprofessional and awkward. My massage was terrible and I just wanted to get out of there as soon as possible, but was worried about offending him and putting myself in an even more awkward situation. As far as I could tell, he didn’t use massage oils, the room had no relaxing music. Just me, him, a string of weird questions, and the sound of breathing. He even scratched my skin at one point. Just awful.

Natania Carvalho

Camila is fantastic! I highly recommend her!

Gege Therrien

I got a massage from Tennille. She is really professional and helpful. She took the time to understand my condition and treated me accordingly. I’m a person who get massages regularly and this was one of the best.

Justine Win Canete

I just had a very good massage with Danielle. I’ve been feeling pain in my neck and upper back for the past few days. We focused on those areas all thru out the session and I must say I can tell a huge difference afterwards! Would definitely come back for more ????

Danielle Takacs

Always have a great experience here with any of the rmts. Tried the hot stone massage with Danielle and will only do that from now on.

Alex MacLellan

I've had a few sessions with Chad over the last two years for an ongoing problem with my neck. I always feel like a million bucks after one of his massages. He's a total pro. Great conversationalist too. Front desk people are very on the ball too.

Salma Jammal

I just had a massage at this place with Camila. It was the best massage I had so far. I enjoyed every minute of it!!

Vanessa Poaps

My therapist Danielle was amazing! Will certainly be coming back!

Linden Barton

They cancelled my massage 2 hours before the appointment and offered no discount on my next one. Prior to this I had an appointment for a Brazilian wax, it took over an hour, was excessively painful and was incomplete. Don't waste your time, skin, or money.

Claire Tremblay

Came back to Elgin Street Massage Therapy Clinic after a long absence after Freya the new manager reached out. The Clinic now seems to be very keen to be able to address any client concerns moving forward under the new management. Despite initial reservations, I was very glad to come back to the clinic. Service has become waaaaay better and Freya is an extraordinary masseuse!! Will be coming back again now!

Janyee Lau

EDIT: The clinic changed ownership. I went back in yesterday to get a massage from the owner who had reached out to me. I was so pleased with the experience. She's been working at the clinic for 7 years and is a very knowledgeable RMT. More importantly, she cares about her staff/clients, has great ideas on how to improve the clinic and is passionate about her work!! I'd recommend this place with the new change in ownership and am looking forward to returning :) ********* I do not recommend this place and certainly will not be returning. I recently went in for a massage and was very disappointed...by far the worst massage I've ever had (and I’ve had many due to having a desk job). Reading the other 1-star reviews, I unfortunately had a similar experience. The masseur seemed very, very inexperienced and within 10 minutes I questioned whether he was a licensed RMT. The massage consisted of the same 4 movements for the entire hour, gently rubbing the back up and down, rubbing the back side to side, pinching of the shoulders and an interesting neck stretch while simultaneously pulling the forehead so hard that you can’t even blink. Definitely not a deep tissue massage… or a massage at all for that matter. I actually complained to the owner since I had such an unpleasant experience. The owner responded with: "There's no reason for you to have known this before but, all of the RMT's that work for us (and the vast majority in Ontario) are self-employed. We merely provide the resources for them to work from our location, but they are responsible for all aspects of customer satisfaction. I will certainly let XXX know that you were unhappy and he may have a remedy to present." Merely provide the location yet the RMTs are responsible for ALL aspects of customer service. Verrrrry interesting business model here..... only interested in the profits but wants zero responsibility over customer service. Sounds like the owner doesn't want to deal with problems. While, yes many RMT's are self-employed, most spas/clinics will go above and beyond to provide exceptional customer service. I’ve had good experiences at this clinic before, but I will not be returning. Hope this review helps.

J. Huynh

Had a good massage with massage therapist Camila. Came in with some lower back and knee pain and felt much better after. Would recommend her, professional and friendly.

Fabiana Priscylla

BEST MASSAGE I’VE EVER HAD! Camila did a great job! Thank you. ????????????

Diana Dominique

Love my visits with Kimberly for acupuncture, she is patient, kind and knowledgeable. I leave feeling soo much better. Alwyas had good, efficient and friendly service from reception as well.

CanheTV

Really professional people. They know all the risks of working with health during a pandemic, and they won't let their guards down under no circumstances. Highly recommended!

Ron Crooks

I've been seeing both Mac and Tyler - both are amazing. I get the 60 minute massage - both therapists are keen to know what your issues are and they tailor their treatment to address and repair whatever ongoing problem you are having. In addition to treating me for aches and pains I also go to see them before going on a long plane journey. Makes what is often an unpleasant experience, tolerable.

Michael Golubev

Good massage

Gopal rao

It's okay not great

Jam orez

Freya is amazing! She fixed my sour arms, my pain leg, just in a few treatments. Really happy and enjoy my hockey again!

Yulissa carrasco

Verry good service

Matthew Trottier

I’ve had an amazing service until now. The individual (Michael Pomerleau) who is currently taking care of me is very professional and helpful. He has been providing great advices and using wonderful techniques to help with the issues related to my posture and morphology. He explains very clearly the information and he always makes sure that we are comfortable in the process. I would definitely recommend him or this business for massage therapy. I’ve tried a lot of places and do know a lot about these types of services and, from my experience there so far, I am more than happy with it. Hopefully it will remain the same. Only two points that could be ameliorated, the employees at the front desk are not really welcoming or informative and there’s no discounts for students, military personnel, veterans, government workers or any types of regular discounted prices that we can see elsewhere. Other than that, I’m definitely grateful for the services I am receiving there. If you’re having neck pain, back pain or anything that can be improved by seeing a professional, please seek for an evaluation either at this location or at another one, it will make your life so much better.

teresita escandon saavedra

Great Experience! I was suffering from tremendous IT band tightness and pain. RMT Camila provided me with a highly effective massage which made me feel significant improvement right away! All the staff is cordial and professional, always seeking to provide their clients with an excellent and great quality service.

Lee Robinson

Justin is a great therapist. Highly recommended.

Kristoffer Mortensen

Ilona was great and very professional!

Ceporah Thompson

First time visitor, it was a intense experience. My body was becoming more sore the next day.

Barry Mandelker

Acupuncturist - Kimberly Hoffman is great. Traditional Chinese acupuncture. I have used it relieve back pain and TMJ (jaw)

Janik

I've been seeing Chad for the last year and am always so pleased with the work he does. If you want a deep massage, you should go see him. I have tried several massage therapists for my chronic back pains, and he has helped the most. The clinic is always very clean, relaxing and the receptionists are always very nice to chat with.

Annabella Vieira

Amazed by the quality of Camila's treatment. Thought I'd still be in pain, but after I left felt like I had a brand new back. Pain free. 5 stars

Martin Petersen

Camila is an excellent massage therapist. Knowledgable and dedicated. One of the best massage therapists Ive seen in the city. Im a regular now!

Anna Victória Martins de Rezende

After pregnancy, I started to experience a lot of pain and discomfort on my lower back! Camila could point out the exact problem I had! She is 10 out of 10! I definitely recommend her to all of you!

Ali Perez

Excellent massage that made me remember what it feels like to not be tense; it's almost like I have a brand new body. Danielle de Ronde is a wonderful massage therapist.

Jennifer Simms

My massage appointment was cancelled 4 minutes before it was to start even though I had confirmed it within 24 hours. As a busy working mom I don’t have a lot of flexibility in my schedule. My husband also went to an appointment which he said was ‘terrible’ as his therapist used stones that were too hot and she was too hard on his neck.

Claire Lee

I have scoliosis, straight neck and minor disk herniation so I suffered a lot of back and neck pain, but Camila worked a magic on me! She is absolutely amazing I definitely recommend to anyone who's suffering from any body pain.

Charlotte Jean Gardner

I usually don't go to this clinic for ART, but it's close to where I work, so I figured I'd try it. Unfortunately, I was quite disappointed with my experience here. I had heard great things about this clinic, the building is very nice, and the receptionist was friendly. However, my ART session with Tyler was very unprofessional, impersonal, and not up to my standards. Sadly, I've never been so unimpressed. I will not be returning for future ART sessions.

Zhiyan Qu

I am a big fan of massageist Freya. She is very professional and responsible. I have received her massage therapy for five years and her work is so great that relief all the pain. Recently she has undertook the whole clinic and I believe she will bring a new look to the clinic! So glad that Ottawa downtown will have a great place for relaxing!

Todd Scott

I have been a client for several years. I have had great experiences with massage, accupuncture and just recently tried cupping on my sore shoulderI would and have recommend this clinic to any newcomers! Thanks very much to Sylvie and Kimberly, both experts in their fields of massage and accupuncture!

Rebecca Marshall

Ask for Jenn she is the best.

LISA

I’ve had several great massages w Tyler which were v therapeutic. I broke my ankle and after a few months I saw Tyler for several appointments and he improved my range of motion considerably.

Philip Thesen

Camila , 10/10! Instantly you can tell she is extremely knowledgeable and has top notch skills to back it up . I thought I knew what a great massage was but now I actually do. Her communication throughout the entire massage was awesome and shows that she cares for her clients . She provides excellent information before the massage and next step afterwards. Can't recommend enough!!

Victor Mobile

I've been patient of Freya for over 5 years. I was initially referred to her from coworker as i got terrible backpain from long distance driving. I had tried some many therapists and she's the only one was able to relieve my pain. If you are experiencing lower back pain, go to see her! Freya had recently taken over the clinic's ownership. Very happy to know that her practice is going well.

Sarah Anderson

I have been going to Elgin Massage for almost 3 years and still love it! The reception staff are always friendly and the location is fantastic. I have been treated by several of the RMTs, all of whom are very professional and great at what they do. I have recently discovered Shayna Tate, who is not only a great RMT, but an amazing person. I highly recommend her! I have also received acupuncture treatments from Kim, which have really helped me with neck and shoulder pain over the past 2 years. Kim is also fantastic and I would also recommend her!

sam wong

I believe it's the best massage clinic in Ottawa Clean and bright with a friendly staff. Yaan has an excellent team of very professional massage therapists. I recommend this place to everybody!

S T

I DO NOT RECOMMEND Kimberley as an acupuncturist or for cupping. She talks more than she listens. Would not let me explain my concerns. She was dismissive of my requests, as she constantly claims to be the best in town (which is not true - I've had better). Found her a bit rude and full of herself. Walked out feeling more pain and tension than ever before. She recommends seeing her twice a week, yet she only works Tuesdays and Thursdays and has limited availability. P.S. she left a review for her own business (see older reviews), which makes me doubt the sincerity of the other positive reviews.

Dorie-Anne Chenier

I’ve been a client at this location for the last 3 years and I can only say good things! My massage therapist Yaan (Freya) Zheng is amazing and knows how to address the issues in my back without having to say a word. She is truly talented, using the right amount of pressure and addressing the parts of the body that are linked to the pain. She has incredible knowledge of how the body works. Great location downtown, great massages, look no further!

R S

Been going for years. I've tried other places but always come back here.

Sah Raz

I am 29 weeks pregnant and I had a prenatal message with Tyler. I had a great experience with him. I had a sore neck and back and he helped me release my muscle knots and stretch out tightness in my upper back and neck.

Ultimate Piggy the amazing mommy

Kimberly is an excellent acupuncturist. Her knowledge, skills, and determination to help treat her patients are superior to everyone I have ever tried. Her success rate in treating countless conditions is near perfect. I have recommended her to many people and I will continue to do so!

Nick K

Ask for Kim, she solved my back issues and was wonderful to deal with!

N Miao

I've been a regular customer with Elgin Massage Therapy Clinic over the past few years and have had the pleasure of working with multiple different massage therapists but I have just had the worst massage of my life with one of their therapists Tyler this week. He seemed very nervous which is understandable especially for a therapist early in his career and I don't hold that against him but the massage itself was amateur at best. Halfway through I started questioning if he had finished his training and if I accidentally booked with somebody who wasn't a registered therapist. It wasn't so much of a massage in my opinion as just some pinching and him applying pressure. The only saving grace is I've had dozens of massages with this clinic and know that this is not up to their usual standard which is unfortunate. If this had been my first massage, I would not be a returning customer. I would still consider booking a massage here but only with therapists I've used in the past so for somebody booking for the first time, avoid Tyler!

Jonathan Parker

As someone who leads an active lifestyle, I find myself with injuries. Part of life. But since I’ve turned 40, I find I get injured more and they take longer to heal. I am so glad that I found this place. The massage therapist I had Yaan Zheng was knowledgeable and kind but with hands like steel talons. She worked out knots I didn’t know I had. Now that the injury is healed, I still go back regularly for Maintanence. I feel great and I owe it to my massage therapist. I know that I can lead an active life because she’s here to fix me and get me back up and running. The prices are competitive and the location is very convenient...right in the core. Two thumbs up and 5 stars.

Joe Lawton

I have suffered with degenerative disk and the pain that comes with it for many years. My doctor referred me to Freya at Elgin massage whom she also see's and speaks very highly of. It was the best thing I ever did, very professional and extremely knowledgeable and finally relief from my pain. I highly recommend Elgin Massage, very friendly, clean and most importantly my pain is now manageable....Thank you Freya.

Christian S.

Very knowledgeable, skillled and friendly staff. I recommend Camilla who has not only helped with her deep tissue massages but has been amazing at explanations and suggestions for what I can do to improve my health with respect to my areas of treatment. In my experience, I would be hard pressed to find someone with this level of knowledge, skill and "tableside" manners. Thank you!

Jiayao Huang

Great customer service, very relaxing, enjoy the time spent here.

Charlotte Tremblay

Dont do it. Continuous last minute cancellations. Three times in a row. Last one cancelled one hour prior.

Halina Gasewicz

I have searched for a massage therapist in Ottawa for years, and have finally found the right one! I have a number of body issues (related primarily to osteoarthritis) and, as a result, have lived with chronic pain for many years. Over the course of a half-dozen sessions, Freya has been able to make an appreciable difference for me. I find her very knowledgeable, I appreciate her professionalism and therapeutic skill, and the amount of sheer strength in such a diminutive figure never ceases to amaze me. I am happy to recommend Freya and this clinic to anyone interested in enhancing his/her physical wellbeing.

t z

I've been a client of this clinic for many years. It is now under new management and is better than ever! Very clean, staff are friendly and Freya is the best massage therapist I have ever had! I have recommended this place to so many friends and family and it never disappoints!

BUD DURLING

Best massage therapy

Aviana B

10/10 recommend Danielle De Ronde! I went twice and will definitely continue.

Lorena Morales Macedo

I had a great experience coming here. Camila is extensively knowledgeable in regards to deep tissue massage and she was very attentive during the whole process. This massage helped me recover from the heavy neck pain I have been experiencing from working long hours at the office. I would definitely recommend Elgin Massage Therapy Clinic to anyone. I cannot wait to come back and book Camila again.