Reviews of Tri City Physiotherapy and Rehabilitation (Massage Therapist)

Maria H

BEST PHYSIOTHERAPY ❣ The staff and Therapists are ABSOLUTELY FABULOUS!!! The parking lot shared by other Medical Buildings needs repair and revamped.

Pretty Vacant

Great place, staff is nice and they actually use an old bank vault as a room which is so cool

T-Bone Riembo

Absolutely ripped me off. Beware your knee brace will not fit, and during a pandemic, covid-19 financial struggles will get you sent to collections and tarnish your credit. Highly not recommended

Steven Wittman

Life gave me a turn when on vacation I injured my back. Tri-city performed new techniques (to me) to rid me of Sciatic nerve pain so I could move again. The staff work great together and I enjoyed going to my weekly sessions. Later I started the massage sessions. Very knowledgeable staff, and the owners are compassionate and listen to every concern to ensure, the treatment was correct for me. Highly recommend for anyone who is experiencing pain or just need a relaxing massage. 5stars

Meryem CHAHBOUN

Extremely rude and unprofessional staff. They failed to perform the direct billing in time (alongside sooo many other negligence mistakes) and only told me about my owing balance months later in a completely disrespectful phone call. I was treated like a delinquent client from min. 1 although I had no idea what was going on. I filed a complaint and was met with so much bad faith and negativity. I see from the reviews I am not the only one with the same experience. Shameful... They will be hearing from the College of PT soon about that behaviour.

Karrie Beal

Sanja has been a miracle worker for my best friend. Thanks to her amazing treatments, Soozie is able to walk without excruciating pain. Great Job Tri-City!

Ben “acwo1” Carmichael

I have never seen such flexibility, integrity, commitment and creativity when it came to Sanja. She offers countless therapies that helped my multi-ligament injury. I had used Fowler Kennedy in the past, their program had me return to work; yet again to exacerbate my original injury. Sanja dedicated as much time as she could to assist with exercices/barriers and address those barriers to the best her ability. Sanja also recommends high quality accessories for those with chronic injuries as well as acute. The facility contains a variety of equipment from strength to agility. Even though I had exacerbated my injury I felt like I was heard without discrimination. If you have never heard of dry needling then you are in for surprise. Once you get past the feeling you are rewarded with a much more happier and soothed muscle group. Again, from clerical staff to doctors I was treated with respect and professionalism. I was unfortunately transferred and it feels like my knee is worse then when I left approximately 4-6 months ago.

Kevin Pent

Santosh’s care over the past few years has been consistently outstanding! I highly recommend Tricity!

Monica Elizabeth Moreno Garcia

Excellent services, good prices.

Jane Fletcher

Great people, great location. Made a huge difference in my recovery.

Gabrielle

Professional, knowledgeable, skilled ,patient and welcoming staff eager to assist .

Robby C

I was struck by a car in August my injuries were quite severe and thanks to all the great, friendly and knowledgeable staff at Tri-city Physiotherapy I was back to work by January, I would definitely recommend Tri City Physiotherapy ????‍♂️????‍♂️

Tiffany F

Worst company to deal with for physiotherapy. They direct bill but don't tell you that you have a balance owing till a year later. The second time they didn't tell me till 2 years later and took me to collections. My appointment was back in 2017 and I heard nothing from them till July 2019. Steer clear of them! My friend also had the same issue where they didn't process her account till it was too late and she ended owing them over $500. Although it was their fault for being negligent and not processing the claim.

Lynn Loxton

Excellent therapists, welcoming and friendly staff, amazing pool physio option, direct billing. Only minor thing: building is a bit cold in the winter, so wear long sleeve if possible.

BJD

Very knowledgeable therapist..

Alex Nichols

Finally booked a massage. Ya, you need one don’t you? Yes you do! You deserve it. Secret word is; “JeffRMT”… free parking plus the best therapeutic massage ever. Empathy, knowledge, experience. Good combo. Book JeffRMT make him your “Guy for that.”

Stephanie Senyk

I had my 3rd massage therapy session there today. The team is amazing! Haiyan Cai, RMT has such a soft touch and always knows how to ease all the pain from my neck and shoulders. My session happened to fall on Halloween as well. It was cute seeing everyone dressed up as Disney characters and there was Disney music playing. I loved it!

Danielle

Fantastic staff... Kim (Pool Physio) ♡ Beautiful experience! Sanja Physio, Haiyan RMT & Victoria. Thank you!!

Jennifer Hovestadt

I can’t say enough good about Tri City. The front desk staff are the friendliest ever and go out of their way to make sure that I can get seen when needed. Andrew is seriously the BEST physiotherapist I have ever had. Super friendly and dedicated, always working hard to make sure that I am doing what is best for healing (researching different braces or recommending getting X-rays, ultrasounds and MRI from my family doc to check healing progress). Jeff is an amazing RMT. His fingers just know where the trigger spots are and he works them, knowing just how much you can take. I have been seeing him for over 2 years for lymphatic drainage issues after radiation for breast cancer and he is gentle and professional and I feel totally comfortable with him. He gets me in quickly when an episode starts and helps me work through the physical pain (and tears). All the other staff is always cheerful and so friendly and helpful. I recommend Tri City to my family and friends. I am so thankful for all of you and the work that you are able to do but also the care that you take for your patients.

Carlos Molina

I never go back there ever again

Asha Brijlall

The best physio therapy around.

N Rizo

All round care

Jun Suarez

Nice people working in this place

Mel

I have been to Tri-City for over 7 years for various physio needs. The physiotherapy is wonderful, the desk staff is friendly and so helpful, and they also bill my insurance directly. I appreciate all the help I've had over the years and I highly recommend.

jennifer gibson

We all did the best we could to try to come up with a safe way for me to get strong again. Unfortunately the pandemic has created so many barriers for people like me with disabilities to get the right kind of care that we desperately need.

Ian James

Fixed my back up right

Nina Poirier

Always a welcoming and positive environment.

Dean Marleau

The best pizza hoagie for over 40 years

Brandon Gray

Great place for Physio. They're currently helping me get back to normal. If you need an amazing physio therapist go see Santosh!!! He'll change your life ????????

Tom Daichendt

Sonya is the best physiotherapist I've had by far. If you knead a deep muscle massage Jeff is the dude you go to see.

Loreanne Schweitzer

Quiet relaxed professional atmosphere, Ana the orthopedic specialist is amazing

Mike Thompson

Awesome staff

Chris P

Great service and friendly staff

Joe Costa

Andrew Mensink the one helping my recovery with my broken tibia and fibula so far so good 5 star all around

bill smith

Andrew and Hailey are awesome

J Isaac

Andrew is the physio for all MSK issues. He's also the guy to go to for fashion advice. I've seen models in Brooks Brothers dressed worse than him.

Suzanne Crawford

Try water physio if you have limited mobility or joint pain.

James Johnson

Fantastic service from everyone

Sheila Scott

Knowledgeable and caring staff. Well maintained clean facility. I have been treated by both Michelle and Sanja on different occasions and both are fantastic therapists very professional.

Caroline E

Quality physio therapy services.

Rob Pacella

Very professional,Knowledgeable and actually fixes you!

Kristina Finbow

Andrew is the BEST phsiotherapist Knowledgeable, personable and we'll versed.

Mark J

#1 physiotherapy and rehab facility! Staff is friendly, knowledgable and trustworthy. Facility is beautiful and well kept. Therapy pool is fantastic!

Susan B

I brought my mom here for a lymphedema treatment with Haiyan. Unfortunately, not only did my mom not benefit from the treatment, she was harmed by it. Her shoulder has been in excruciating pain ever since her appointment more than two weeks ago. When I contacted the clinic to let them know, I received a sympathetic response from the office administrator, Victoria. When I suggested a refund, however, I was told that that decision could only be made by the owner and/or therapist. The response to my request when it came back from the therapist was "follow up with [your] family doctor." We did so the next day and our MD stated that the therapist had been "too aggressive," causing tendinitis. Now on top of her lymphedema, my mom has this to wrestle with. We can't recommend this clinic, and especially not this RMT, to anyone.

holger wobbe

HAIYAN CAI is the only RMT I could find, who was aware of the different approaches and treatment of MLD (Manual Lymphatic Drainage). Here in Germany, where I reside now after many years in Canada, the doctors, Nurses and therapist are differently trained and recognize the urgency of immediate treatment for lymphedema. In Cambridge I got the antibiotics to cure the cellulitis, but then I was on my own. I went to TRI-CITY PHYSIO and I’m glad I did. HAIYAN applied the same methods that are used here in GERMANY. The treatment, which is vastly unrecognized in Ontario, is paid for by the State Health Insurance here. My leg is in good working order so that I can enjoy skiing and climbing and even playing PICKLEBALL because of HAIYAN.

John Herring

Very nice facilities.

Michele Dunsford

Cutting edge forward-thinking physios with great people skills. Returned me to peak condition. Super accessible location.

Marlene Marshall

Just had my 3rd visit today and I am so impressed with all the staff, the physio therapist, the co-op student, the assistant and receptionist. Very professional and friendly. It’s my first time needing physio and I’m feeling comfortable in their care. Thank you everyone ❤️❤️

Steph Lytle

Everyone is so friendly and helpful and knowledgeable!!! A truly wonderful place. ❤