Reviews of Knots RMT & Wellness (Massage Therapist)

Marina Wadie

Experienced massage therapists who take the time to listen and ask questions to provide the best possible services. Michelle was so pleasant and I left feeling so much better. The place was sparkling clean and all covid protocols were followed.

Autumn Wascher

An amazing experience all around!!! Allison has magic hands and a wonderful friendly personality. :) I am extremely pleased and my neck/back is feeling so much better! Will definitely go back here in the future!

Em Galloway

A nice experience! Welcoming entrance and rooms. Nice staff. I would recommend.

Steve

After over 8 years of having massage treatment (more frequently/monthly in the last 2 years), and having tried out a variety of massage therapy places around town, I can honestly say that Knots is simply - the best - place I have been to. The quality of treatment I receive at Knots has exceeded any massage treatment I've had in my life. I feel like the therapists do an excellent job understanding my needs and then giving a very high quality treatment to address them. I wish I'd have spent the last several years of my life coming here, because I honestly just wasn't getting this quality of treatment anywhere else in town! The staff are awesome and they're all incredibly friendly and welcoming, and I also love how all their paperwork is done through email which is very convenient for my benefits submission! Got a customer for life in me for sure. Been telling everyone how awesome this place is!

Matt Greenberg

I began treatment with Taylor Dirstein in November 2011, following a cycling injury and after being diagnosed with herniated discs in my lower lumbar. Right from the start, Taylor demonstrated a high level of interest in my recovery and went way beyond what I have received from previous RMTs and what I had ever expected! Outstanding treatment was not limited to the massage itself, as she had thoroughly researched and educated me on my specific condition, developed a treatment and recovery plan, and assigned targeted exercises to ensure a quick and successful recovery. I attribute my speedy recovery to Taylor's phenomenal work! Since 2011, at a time when I was unable to walk comfortably for more than 20 mins., let alone ride my bike, I have competed in several half marathon races and completed my first Triathlon, all with competitive results! I continue to see Taylor for maintenance support and consistently receive the same level of professionalism and outstanding treatment as day one!

Paul Lucier

Great experience at Knots, especially with the new COVID19 precautions. Michelle Baker is awesome and is a true professional. Highly recommend Michelle and Knots!

Sunny Birdie

Really enjoyed my massage today. This was the first time I had been to Knots RMT, it was a really pretty & relaxing environment. Eric was wonderful, he was very friendly & I felt very comfortable with him. I prefer deep pressure and he did an amazing job, I have already booked my next appointment with him & would highly recommend.

shout out chanle ,

I come see Eric. Always get results. He’s deep yet detailed on how he treats your problem areas. Highly recommend. Love that he treats so deep.

Krishna Vaidyanathan

I had a good experience at Knots RMT. I had a bad neck ache a day before an interview, and I managed to get it under control before it. The therapists are professional and knowledgeable. Highly recommend!

Ane Jakobsen

Always a great experience! The online booking is easy to navigate, and I always leave feeling taller thanks to Carol

Emily Daniel

Excellent initial appointment. Amy was very attentive and worked collaboratively with me for a care plan. So happy with the service and experience I had! Parking was a breeze - plenty of spaces. Inside the clinic was well maintained and lovely. Very safe and following all precautions for COVID

Doug demmans

Ive had different treatments for circulation in my legs before, but none have worked as well as knots has. They are willing to help any area with stiffness, pain, irritation, etc.

Cindy McKenzie

Had an amazing massage with Taylor last week. I had a very sore hip/glute and she did a wonderful job working on it!!

Darrah Bumstead

I had a a great experience and will definitely return. Knots RMT has an extremely professional set up that meets the current COVID health recommendations that were thorough yet still friendly and left me feeling very safe so I could fully relax during my massage.

Kyla Arsenault

Very professional but also a quiet, spa like experience. Staff sensitive and respectful and they do great work. My back is super grateful.

richard g

Amy is amazing. My hips were hurting for awhile now from my job and after one session it was nearly gone with the second massage making it go away. Highly recommended.

Rena Grieve

This is my go to place for massage.

Rishad JB

I called to check if they can accommodate two people in one room and was told that could be done. But when we showed up we were told the rooms were too small to fit two people. We left disappointed. Whoever I was talking to on the phone clearly gave us wrong information. I just wish I was told the truth so I could've booked it elsewhere and not wasted my time.

harsh parikh

Very relaxing place to visit, amazing atmosphere with hardworking professional employees! Taylor has done wonders to my back, would highly recommend

Michelle Burgess

I go in in pain and leave with no knots!

Fara Govindji

Easy to book an appointment on the website, good location and great service! Stephanie was excellent!

Grady Meston

Amy is wonderful! Aside from a great massage, she has a very kind and calming energy. I'd recommend Amy to anyone :)

Fitness Mrs

I have had a few sessions with Mackenzie and it felt more like confiding in a friend than talking to a counsellor. I never felt judged, no matter the topic of discussion, and she asked such smart, probing questions that really made me dig deep and think about my issues in a different way. I highly recommend her for a calm, centred and experienced counsellor.

Brittany Hebelka

Had an amazing massage with Amy, she was extremely polite and attentive. I had never been to a massage therapist before and she made my first experience great! Would definitely recommend her.

Laura Easson

Excellent massage!! Would definitely come back! Thank you so much!

Marlene Bone

I had a great experience at Knots . My session massage with Michelle was excellent it help me a lot with my sciatic pain.

Micaela Kelly

Great online booking experience, Sapphira was awesome (great pressure!), the place was clean and had a nice atmosphere and they made everything easy and relaxing. Bonus that they do weekend and evening appointments so I don't have to leave work to go. Will definitely be going back again!

Carly Pentreath

Love coming to Knots! Very relaxing atmosphere and knowledgeable staff.

Rana Mohiuddin

Michelle Kuschmierz is the worst. I went with little sore back for an hour massage but after her therapy I could not sleep at night because of the pain. I had to ask her several times during the therapy to stop and move another spot ! She seem very lazy to me because she stays in same position until i ask her to move. Her hard hand skin is harder than sand paper which makes the therapy very awkward. I wish they return my money.

Mala Sankara

Room was not so clean and the place smelled. Massage was ok, nothing great.

Farah Govani

Had a great massage experience with Eric Vanderheide. He was very professional and knew exactly what he was doing. I was able to book a appointment very quickly as I had pulled my back, He did a deep tissue massage and stretched me to help alleviate the pain.

Cindy Martin

Knots is very calming the moment you walk in the door! Karen is knowledgeable, listens, and works magic! Don’t hesitate to book!

Celine Allen

Highly recommended. Knowledgeable, competent, informative and EFFECTIVE. Ashley was a pleasure to meet and be worked on by, in spite of my injuries and pre-existing issues. They are following COVID protocols to the nines so this created a relaxed and safe environment.

Nomad

One of the greatest massage I had in a while. Knots know what they are doing

Erin Bergsma

I highly recommend Knots services. I personally see Eric and cannot say enough good about him. If you like a deep tissue massage he's your guy. Knots itself has a lovely atmosphere and the owner is very friendly.

Marie Bird

Very particular about sterilizing the entire area. Appropriate covid questionnaire. RMT was very professional and friendly.

John Kuntze

My go to place for massage since they opened in this location. I recommend Kendall.

Eden Boles

I came to Knots about a year and a half ago to try to treat chronic pain & fibromyalgia. I was nervous about massages and didn't know what to expect, but Taylor was SO incredibly welcoming, informative, and comfortable. I've now even branched out into trying RMT cupping and acupuncture as part of my treatment plan, and every person I've encountered at Knots is superb. It's such a calm and welcoming space, where you really feel like you're taken care of. I highly recommend Knots for anyone, especially those that are tentative about trying massage therapy! They will happily answer all your questions. Super easy to book online too!

Costas Shouftas

Eric is very professional. From the beginning of treatment right to the end, he describes each part of the treatment and why he is applying it if you ask. Very knowledgeable and always asks for feedback from you to make sure you are receiving appropriate treatment.

Jennifer Lyon

I absolutely love getting a message at Knots! Such a friendly and warm environment. Eric is my go to RMT and he is amazing. Highly recommend booking with him.

Cindy Anderson-McKenzie

Had a wonderful massage today with Amy. I have had many massages over a number of years but this was my first time having it on a heated table!! GAME CHANGER! The massage itself was also perfect. Just the right amount of pressure and comfort.

Sukhbir Bajwa

Michelle listened to what my problem is and provided with an excellent service. I will definitely go back.

Sandra Cipric

Very professional and calming environment. NO pressure to chat during massages which is great appreciated! On line booking system is seemless and same day booking has come in handy too!

Kaitlind Pauley

Wonderful experience. Were able to fit my boyfriend in in short notice. Will definitely return.

Sarah Langis

I have had the pleasure of dealing with Taylor Dirstein. She is not only pleasant and professional, but she is incredibly knowledgeable in her field. I am always sure to refer my friends and family to KNOTS RMT as I know they are in good hands. Thank you Taylor and the team at KNOTS for always providing me with a great experience!

Brent Fraser

Very professional, knowledgeable and personable. I have incredible relief after his treatment. I highly recommend!

Samantha Kristoferson

Online booking was great for getting a day-of appointment. I'm grateful for the relaxing prenatal-massage from Sapphira when I really needed it.

John Strikwerda

Great service. Friendly people. Great massage... really helped with sore back. Convenient online booking. Easy to find location with lots of parking. Highly recommend.

Dan Anand

Taylor gave a great massage and fixed my back! Will be returning and would highly recommend.

Kendall Burgess

My happy place, I work for this clinic but I never feel like its a job!

Micaela Sobrino

I’m always happy with my massages from Michelle! She’s super sweet to talk to, and is always making sure I’m comfortable. She’s helped me through an injury or two and I’m very grateful to her!

Jen Novakovich

My favorite RMT clinic in KW. All of knots therapists are excellent, very friendly and knowledgeable. I highly recommend this spot if your looking for RMT in the Waterloo region!

Anmol Kaur

Best Massage Therapy Around! The therapists are all super friendly, the environment extremely relaxing & they make you feel at home. A special thank you to Michelle K for always making my body feel refreshed!

Tai Nguyen

Had Ashley Swartz. Professional, great massage, I'd go back.

Christopher SS Reid

Great place. Taylor is magic. I highly recommend. I've never had a similar experience of another rmt. Great service, nice location and easy to use website. I like the place, my back loves it ????

Herman Anker

Great massage center!

Katie Weldon

I think that was the best massage I've ever had! I like a deep tissue massage that really gets out all the knots. Eric did just that and I don't feel worse the next day which often can happen with that type of massage.

The Secret Cleaning Service Inc.

Erik is awesome !

Jenna Abraham

If I could give 10 stars, I would! My massage with Amy yesterday exceeded my expectations. I've had A LOT of stress and tension in my back and neck due to working from home, but Amy made me feel completely rejuvenated! From the moment I came in to the time I left, Amy really took the time to listen and learn about my pain points, and was very attentive to all concerns. I will definitely be back and will be sure to request Amy!

Maen Hadid

Josh was a great therapist. Just the right amount of pressure, not too soft and not too hard. He was very detailed with the pain areas, gave each its proper time and didn't rush through. Very respectful and professional. Highly recommended.

mona-faith mousa

With a priority on connection and communication, Taylor leads a practice for clients that ensures the treatments received are truly beneficial. This people first practice, make you feel like you matter and you are not just another appointment in a busy day for the business.

J M

Clean, relaxing, and knowledgeable staff. Felt immediate results from my massage therapy session. Megan was great! Don't forget to tip your massage therapist!

Meagan Noronha

Amy is absolutely amazing! Customer service goes way above and beyond. Amy knew that I was worried about an event last week and emailed me wishing me good luck on the day! How thoughtful and have never experienced that with any other massage therapist. The fact that she also customized her work schedule so that she can fit me in on the weekend is amazing and so appreciative. THANK YOU AMY! YOU ROCK! :) Maybe one day my knot in my shoulder will come out haha :P

Judy Liu

Great place ????

Nawal Hussain

My experience was amazing! These people really know what they're doing. Ashley is very nice and professional :)

Dr. Rob Green

Taylor is an amazing massage therapist. My treatment with her was one of the best massage treatments I have ever had. Taylor was very attentive to depth and pressure to ensure it was a good experience. Her detail to customer service was outstanding and very thoughtful. I would recommend her and the team at Knots to anyone.

Karen Peyton

I was very pleased with my visit to Knots yesterday. Eric was very professional and informative. This establishment is immaculate! I love the online booking system. Seemless! I will definitely be a regular client.

Sean MacDonald

Taylor from Knots RMT is hands-down the best massage therapist that I have ever visited. I came to her seeking treatment for a neck injury caused by another healthcare practitioner. I had tried chiropractics, physiotherapy and other massage places and nothing was working to ease the constant pain and dizziness I was experiencing. Until the day I walked in to Taylor's studio and walked out feeling instantly better. Over the last few months my injury has made great strides in healing itself thanks to the care I have received here. The atmosphere at Knots is relaxing and fun. Taylor and Jenny create such an inviting atmosphere and make you look forward to wanting to pay them a visit. My massages are definitely one of the highlights of my week.

Laura the Explorer

I have been to several RMTs in the KW area and none of them are as amazing as Knots! They do a great job of balancing a relaxing massage, with one that will really benefit my muscles and joints. They also provide great advice for home care that has really changed the way my body feels and moves. Their online booking is so simple which makes it easy to book last minute with one of their several RMTs (I have seen 4 RMTs from Knots that have all been great!) I truly couldn't be happier with Knots! I have and will continue to recommend them to everyone!

Holly Deeks

I had my first massage with them right before Covid closed everything down, which was so frustrating because the experience I had was amazing! So relaxing, targeted all of my problem areas, and the environment itself was so soothing. I've been looking forward to them opening back up so I could enjoy the same treatment. I definitely recommend them for a massage!

Chantelle Lamoureux

Best. Treatment. Ever. Taylor was INCREDIBLE! She has such an amazing calm vibe to her and I literally had the most relaxing experience ever. Indie Head Massage 11/10. Would absolutely recommend ! The place itself is also gorge. So many amazing plants just has the best warm feel to it. Found my new go to spot!

Pooya Forghani

I've been here twice now and have been pleased with the atmosphere and service. Taylor deeply cares about her clients and gives a lot of attention to her business. I'm referring my wife here and would recommend it to friends.

Garrett Villeneuve

Amy is great :) helped fix my back issue I had for years

Reuben Janzen-Martin

Clean, quiet, well decorated rooms. Excellent massage.

Karima Rahamut

I love going to Knots for my massages. All of the massage therapists are great. It's a very warm and inviting clinic. I would definitely recommend.

Nastaran Zahedi

I get acupuncture and message therapy here with Karen. Her work is amazing and she cares about her patients.

Amy Orr

Awesome place, quiet atmosphere, and Michelle really knows what she's doing. Also very accommodating!

Sarah Wong

Knots RMT is an amazing location and atmosphere to relax and get your body tense free and fixed up. Taylor and her wonderful team have been nothing short of amazing. The online scheduling allows flexibility and ease when trying to find time in your schedule. They listen and work with you. They have a very personable approach to their clients, which I greatly appreciate.

Parker Zhang

Carol did very good service, she is very good. Price is reasonable.

Sheryl B

Amy is a fantastic therapist, I always feel relaxed after.

lisa layne

This place is seriously top knotch.. get it;) But in all seriousness, had such a great experience and will definitely come back. The women who work here make you feel so comfortable and at ease. I felt like I could do a backflip after my visit.

Greta M

Saw Michelle today, she is an excellent RMT and I was very happy with her service. Will definitely be back to see her on a regular basis.

Alex N.

So you know those rollercoasters where the moment the ride ends you hop back in line to go again? Yeah, that's what visiting Knots is like. Knots is basically everything I want in a massage clinic and more. I wish I could come daily!

Susan Booth

Great staff!

Queen's POCUS

Very welcoming environment and extremely friendly therapists. Felt comfortable from the time I walked in.

Heidi Christensen

Love Knots, easy to get to, parking and the staff is knowledgeable and friendly.

Christine Padaric

Highly recommend Josh. Very friendly and professional. I feel so much better after the massage today. My only regret is not scheduling sooner!

Mayur Acharya

Never expected such an amazing massage! I've been to over 20 countries and being a massage addict have gotten massages in almost all the countries I've visited, but this was out of the world!! Eric and Saphira are just super awesome ! I have a slip disc and need regular massages but have never been relieved of the pain like I got here at Knots! Strongly recommend. Thank you guys!

Lovie Jane Parra

First time visit! Experience was fantastic! I had Carol C as my massage therapist, she made me feel welcomed and relaxed throughout the session. Would definitely come back again and recommend this place to friends!

Hamza Hamid

I google’d the closest RMT to my home and came across this place. I saw the reviews and booked an appointment. What I liked was that you could book your appointment online. My wife and I our appointment at the same time so we didn’t have to wait for each other. The registration process was quick and easy. The receipt gets emailed to you as they use the square payment system. The staff was very friendly and conversational. The office was clean the ambiance in the massage room was great. They have lots of options to choose from ranging from the hot stone massage to indian head massage. Definitely worth checking this place out. Customer service is key to me. This place has that, plus everything you’d expect from a professional RMT.

Ying Woei Ooi

Had a massage with Carol and she applies a lot more pressure than most massage therapists I've met and I actually prefer the deep and high pressure on my knots. I have been having a hard time lifting my head up and down. And I thought this is how it is for the rest of my life. Her work has surprisingly released the knot that I felt so relieved and am able to perform motion comfortably for at least 5 weeks before I feel the tension picking up again. I've never felt like this before. She is the best massage therapist I've ever met. And I'm definitely swinging by Knots for more visits!

Alicia Schmitt

KNOTS RMT is the best place for a massage in KW. I've been going to Sapphira for several months now after being recommended by my MD to help manage some health concerns. Sapphira is highly knowledgeable and is great at explaining where the "knots" are anatomically and also in terms that you can understand. She is consistent in asking before each treatment the key problem areas and what may have caused it. She makes helpful suggestions post treatment to help further relieve tension in tight areas. Awesome service, great massage and beyond fair prices.

Rachel Bartholomew

Taylor and her team have been nothing but a blessing. With chronic stress tightness, knots and extreme pain in my shoulders, neck, jaw and back, Taylor has made me feel better after only 1 visit. She has been able to work out the toughest spots and ease the pain I was feeling with professionalism and top skills I have only received at her practice. I have been going to her for 4 years now and will drive hours just to make sure she treats me. I bring all my family, friends and colleagues to her and everyone has felt exceptionally better after being treated by Taylor. She can work out any issue you have and give you anything from a relaxation massage, to active release and pressure point. HIGHLY recommended, you will not be disappointed!

Gaby Wroblewska

I came to KNOTS RMT for their cupping therapy and although it was my first ever experience at KNOTS and with cupping, I immediately felt welcomed and I left feeeling amazing inside and out! Taylor was super informative and helpful, and their COVID protocols made me feel safe. The energy of the whole place was incredibly relaxing and I can’t wait to come back.

Julianna Jensen

First time here and it was an amazing 60 minute full body + TMJ massage! Michelle was wonderful and very skilled. I am definitely coming back, and I highly recommend for anyone looking for a massage place!

Brittany Hebelka

Had an amazing massage with Amy, she was extremely polite and attentive. I had never been to a massage therapist before and she made my first experience great! Would definitely recommend her.

The Fit Feel By Kelsey Biddiscombe

Booking online is very convenient. The staff are very welcoming and personable. Great relaxing & effective massage for a reasonable price.

Humaira Siddiqa

I have been going to Knots for a while now and so far my experience has been wonderful. It kind of works out for me more now that they stay open late. All the massage therapist that I have met so far are Michelle, Cassandra and Josh were so great. I will highly recommend Knots!

Jennifer Daniells

Amazing service, very professional, and I felt safe with the covid regulations that are followed.

Allison Cole

Amazing atmosphere, great online booking service. The massage therapists are super kind, very knowledgable, and do an amazing job. They will answer any questions before and after and give suggestions on stretches that can help alleviate tension.

Brandon Horsky

Wonderful experience, I recommend Cassandra!!

Sam D

Absolutely incredible experience! Very friendly and knowledgeable. I was in a lot of pain, and left feeling amazing. Thank you so much Taylor, look forward to seeing you again.

Sandra Biskupovic

I had the most wonderful experience here, so relaxing. Can't recommend it more!

Sule Kayacan

Terrible! Not professional at all

Debbie-Lee Gardner-Dickey

Josh was amazing. He made me feel extremely comfortable and I am very pleased with my massage. Highly recommend! Thank you!

Andrea H

I have had both Michelle & Taylor and both are absolutely wonderful! I would highly recommend Knots RMT. It is welcoming & warm right from when you walk even (even with COVID). They are doing absolutely everything they can to make sure everyone feels safe during covid while ensuring you get a great massage!

Janice Hill

So love the online booking. I can see the therapists availability first hand. Sapphira was recommended to me and I in turn would recommend her to others. She is the best.

Katie Lowe

Awesome experience! Michelle was fantastic - made sure I was comfortable and addressed all my aches and pains. Will be back!

Laura F

Friendly and professional, Michelle gives fabulous deep tissue massages. I've been seeing her for years and look forward to each session. The office is very nice, tranquil and conveniently located in a quieter plaza. The online booking makes it sooo easy to pick a time that works, without having to wait on hold as I've had to at other places. At Knots, you're in good hands.

Kayla Cantalini

Jenny Leite is a goddess wit her hands! Every time I go to her it's like a mini vacation and she does a fantastic job of getting all the hurt areas! Highly recommend her amazing!

Julie Towns

What a genuinely wonderful place. Two thumbs up everything you guys do it top notch.

Braedyn Phipps

Taylor did an UNREAL job! Environment is super relaxing and it was awesome having Oliver there too!

masako takahashi

I had a reservation with Michelle Kuschmierz in March 2019. She wears gloves to provide massage to clients. Apparently, she has cuts in her hand. It was defenately Not relaxed massage and had to ask her many times to give me massage in a different area. She has never asked me if pressure would be okay for me. She didn't apply enough oil and ended up stretched my skin too much . I almost felt she was going to break my skin. She wears elastic gloves, thus, her hands are not as sensitive as it should be. It was actually one of the worst experience. I had a tention on my leg, it didn't help me neither. Just to be fair, some RMTs are good in this location. In the future, they should inform clients in advance that she would be wearing gloves. Some people has allergy and can not be touched by a certain material such as the gloves.

Bruce C

Consistent treatment and very friendly service. Amazing online portal.

Pendar Mahmoudi

The massage therapists are amazing. Such a clean environment and I felt comfortable going because of this reason. Definitely my go to place for a relaxing massage.

MacKenzie Dirstein

Visiting knots was the best decision I've made all year. I have been battling through back pain for the last 6 months. I couldn't seem to find anywhere that could relieve the pain I was experiencing. In ONE treatment with Taylor, my back felt better than it has in a very long time. I highly recommend Knots Registered Massage Therapy. They really take the time to understand your issue, and work diligently at solving your aches and pains!

Julie Barker-Merz

Great experience, great service, and excellent massage. RMTs genuinely care about their clients and work to solve issues. Definite recommend.

Candice Crandall

Great atmosphere, easy to book online and last minute, skilled RMT's. Highly recommend.

Homa A

On Monday, November 22nd I had an appointment on 10:15 with Taylor and she messaged me in morning that she has an emergency and I said it is totally fine (but actually the late notice wasted my day off but it was fine because emergency happens) and she rescheduled it for today. Today on 26th November I got my second day off and drove 45 minutes to go there and when I showed up, she was not there. The receptionist didn't say sorry and told me she is not there. I texted her "It is Ok to have an emergency. But someone from the salon MUST inform your client that you will be off like Monday you informed me and I said it is ok. You should respect ppl's time. Anyways, good day and hope you get well soon." and she accused me by saying I am harassing her by this message... really???!!! I lost my only two days off (because of late cancellation notice and no cancellation) due to this unprofessional salon. Please do not lose yours...

Tara Devi

Unprofessional and Disturbing Experience After the original review, the owner sent me a very long, strange and angry email and went as far as stalking me online which is very unsettling. Her response to the review is also filled with inaccuracies. She also stood by not providing your full treatment time because of the discussion time they include, so expect only 45 minutes of massage when you pay for a 60 minute treatment. Original review: Very frustrating when therapists cut massage time because of talking. Today I got only 45 minutes of massage for a 60 minute appointment because of the time the therapist took to get started. When I brought this up at the end, I was told that this is standard massage practice because talking before and after is included in the massage time. It is not. I get massages all the time and professional RMTs give you your full massage time. Another therapist spent the first 15 minutes talking about her personal life, which was unprofessional and took time away from my actual treatment. I've also had experiences of asking for a quiet massage but the therapist kept talking throughout the treatment, worse, she was complaining about her health and family issues with me while I was trying to relax. A couple of the therapists are better but overall I've had mixed experiences here. Service delivery and professionalism need improvement.

Karen Kay

I’ve been looking for an RMT since I moved to the area about a year ago. Megan is AMAZING. Great pressure, very knowledgeable, friendly and I loved her sense of humour (very easy going and witty). Highly recommend Knots!

Matt White

Taylor did a great job at making you feel at home the second you got there! Very clean environment, and the massage I received was the best i’ve yet to have! Highly recommend !

Taylor Deglint

Taylor is a welcoming, professional and skilled RMT! Would definitely recommend this clinic. Dec 17, 2021: I wanted to update my review to add that I’m coming for prenatal massages and it has been helping so much with back pain as my pregnancy progresses. I recommend this for any expectant moms out there looking for a good massage clinic in Waterloo!

Laura Franco

I had a very amazing, relaxing experience with Ashley. I will definitely be returning.

WonJun Jeong

Only been twice but absolutely love this place. Not only Michelle provides great massage but also she helped me on different aspects in order for me to achieve better life style. Thank you!!

Jenny Miller

Professional, calm, extremely clean and I always leave feeling relaxed and ready to take on my day!

Robert Miller

First time visit and was impressed with how professional, clean, and efficient the treatment was in these COVID times. Taylor went above and beyond in communicating what was expected from me and what to expect once I was in the studio, from start to finish. She also followed up with a personalized plan for stretching, additional recommended treatments, etc. Have already booked my next sessions. Very highly recommended!

Rob P

Outstanding, very professional! I only wish I went here sooner!

Darryl Evens

Very thorough massage by Eric and he was able to provide me with some alternatives to Massage Therapy for a few other issues that I was having. I appreciate the honesty to refer me to a chiropractor instead of trying to grab more money and that alone to me shows they care about me and not just themselves. I had a deep tissue massage and it was very intense but definitely needed and I was able to say less or more at any time as well so it wasn't too much. I will be going back again in the near future.

Laura Franco-Valencia

Had a massage with Eric today and it was amazing! Helped my sore back and neck so much. 100% recommend.

Stephen Sabourin

Great service and therapists are very responsive.

Anne Chung

Amy was really great, it was my first massage ever and she explained how the process would go thoroughly!

David García León

I highly recommend this place and specially the massages provided by Brad. They were excellent and helped me with my shoulders pain. He also gives advice and exercises on how to reduce back pain which are very helpful!

Mackenzie Turow

I’ve been following Taylor (clinic owner) for years and have exclusively gone to Knots since it has opened. I’ve only ever had great experiences here. The environment is relaxing, staff are accommodating and I always get the massage I need/request. Highly recommend!

Jessica Vipond

Very friendly and professional, great first massage experience

Steven Huang

Booking process was super quick & easy, and the whole experience was relaxing and de-stressing. Will be coming back.

KWAA Nooner

The online booking is very user friendly. My RMT is Eric, who is very professional, approachable and capable. I highly recommend!

nick beitz

Very welcoming and comfortable atmosphere. Went in with aches and discomfort in the left shoulder and left with a loosened up shoulder allowing for more rage of motion as well as the disappearance of aching and discomfort. In saying this thank you for getting rid of all my “knots” Taylor Dirstein.

Peter McMahon

Very clean and friendly. Had a nice massage. Massage was good, exactly what I asked for (deep tissue).

Chris Henderson

I started coming to Knots when my regular clinic never had availability at times that were convenient for me. I love the online booking system and that I can book appointments at the end of my workday. I've had two treatments from Sapphira so far and I have to say that she is one of the best massage therapists I have ever used (and I've had many). Very happy with Knots!

vinay kanwar

5 out of 5. Amazing place and Taylor is one of the best RMT I had ever seen. She is skillful, genuine and has a real concern of helping her clients.

Kevin Donaldson

Very fashionable place with awesome therapists

Lauren Oakes

Ashley is absolutley amazing. I left feeling like I had just been blessed by a shooting star. By far the most amazing massage I've ever experienced. Knots? More like no more knots.

Scott Davidson

Incredible place and great therapists. The atmosphere is very relaxing and the therapists are both knowledgeable and passionate about their work. Love it!

Sandy Fletcher

Oliver the dog isn't there all the time, otherwise I'd give them a 5.

Katherine Silver

Great Massage - Josh was very perfect in his execution! I will be re-booking .

Ainsley Moore

First time getting an indie head massage and it was an amazingly relaxing experience! I went in with a headache and left feeling refreshed and headache free. I would highly recommend that anyone who struggles with headaches/migraines that they go see Taylor for a head massage

S S

I've been here maybe 4 or 5 times and I've had a positive experience so far. The clinic is clean and tidy and they follow Covid protocols. **To those that gave a 1 star because of an emergency clinic cancellation, grow up. The world doesn't revolved around you. There are plenty more things in life to be upset about.

Kelly Diane

First time at this location. Very relaxing and nice atmosphere. RMT Josh worked wonders on my back and neck. Easily accessible with lots of parking. Would highly recommend!

Liv Cento

Taylor is absolutely amazing. She's always full of energy, friendly, and clearly cares about her clients. She takes the time to get to know you, figure out what you need, and her deep tissue massages have been quite effective for me. I have never found a Massage Therapy Clinic that I have continually wanted to return to, but Knots is fantastic and I see no reason to switch again!

Cleo Z

Very relaxing. I'm a new client and enjoyed my massage with Tyler. Professional. Clean. Zero issues. Thank you very much. Will be back.

Suzie Little

Sapphira works magic on my pain from some car accidents I was in! Perfect amount of pressure, relaxing atmosphere, I always look forward to my appointment :)

Danial Kherani

Eric has some magic in his hands. Really recommend him.

Bobbilynn Panyadeth

Great massage , perfect pressure! Definitely will book again .

Reza Mirosanlou

FIND THE RESPONSE AFTER INITIAL REVIEW Totally unprofessional and disrespectful. They cancelled appointment without prior notice while my wife got a day off from work and the therapist was not there. This happened after another cancellation at the beginning of the week (at least for that one they informed). Totally not acceptable. You MUST inform your client if the session is not going to happen. I will cancel all my future sessions as well. ------------------------------------- RESPONSE: ------------------------------------- Well you are saying that you had an emergency such that you could not text or the salon could not inform which probably takes less than 6 seconds to do. But yet you have time to respond to reviews here. This is actually really surprising. I let people decide and judge :-) Of course I will write review for you and your unprofessional salon! People should be aware about this and I will make sure that everyone in the community is informed about this as well. This is exactly why there is a google review for businesses. Have a good day and hope you figure out how to treat people from now on and learn to act humanely. Oh BTW, I forgot to mention that I cancelled my appointment as well as I prefer to visit a place that people with compassion works there. I will definitely never come to this so called "business".

Anil Kumar

Went there for a massage. It was nice experience

Heather Hoch

Quiet peaceful massage. Got all the knots out. Highly recommend

Chris Koert

I have been seeing Taylor for a couple years now and everytime I go she is friendly, courteous, and professional. She always addresses my needs. I've seen a couple other therapists at Knots when Taylor was booked, and they were excellent too! Best place around by far!

darren Towns

Excellent and Eric is awesome

Nicole Bel

Just had a massage with Michelle K! She has the perfect hands for this job! Highly recommend this place if your looking for an awesome massage!

Nikki Collins

I had a miscommunication due to wording on the website that left me disappointed, despite a professional massage from the RMT on my first appointment. The owner as well as the RMT were quick to contact me and attempt to make things right, which is what has me changing my review. Sometimes things don't go smoothly, but as a consumer I appreciate & respect any company when someone cares enough to contact the customer & correct the situation. Thank you to the Knots team, you've definitely mastered customer service.

chantelle dennis

Love this place

John Tohill

It helps me a lot

Vishwa SKS

Great place for RMT.

Natasha Kellough

Wonderful experience definitely going back

Evil Smiles

Nice and quiet. Very welcoming and left feeling super relaxed. Highly recommend this place.

Lindsay Furber

Awesome staff.

Victoria Shi

AMAZING! I had a fantastic morning massage with Taylor, who is an excellent RMT. Extremely professional, knowledgeable, and skilled. It was the first massage I have had in years and completely different from any experience I've had in the past. Knots truly takes the time to attempt to address your concerns and communicate with you to increase your own knowledge of your body and habits. I felt included in the conversation and like I had my own say about what I need. I was very comfortable and have already booked my next appointment! I feel so strong and flexible after my morning treatment - thank you Taylor and Knots! :)

Davis Fleischer

I had such a wonderful experience with Taylor. The clinic is handling Covid very professionally and I felt very safe. Taylor is the best at what she does and offers lots of great advice to stay healthy. She is the best therapist I have ever had.

Jaclyn Crump

Always a great experience when I get a massage at Knots! Peaceful atmosphere as soon as you walk in, friendly staff who make you feel comfortable and welcomed. 10/10 recommend Knots to everyone!

carrie linseman

I have seen Jacquelyn a few times now. Also very happy with the massage. She listens to where u need more work done.

Lisa Sawatzky

Eric has a very therapeutic technique and is a master of his craft.

Matt Koebel

Great place for a professional comfortable massage

Jill van Wijk

Amazing massage with Eric today. I will definitely be rebooking with him in the future.

Colleen Starz

I've had nothing but great experiences at Knots. My appointments have started on time, my massages have been great and I love the follow up from the therapist. Thanks so much!

Caitlin Irwin

Relaxing atmosphere, great service- I have been going to Eric for deep tissue massage. The treatment has been really effective. I love the online booking system and how easy it is.

Victoria Martin Pognante

Knots's environment is really friendly; its located in a good spot with lot of parking. The place has many registered massage therapists working there, which helps to find prompt availability and gives you the posibilite to try differents types of massage. Other great thing is the online booking! Where you can choose your appointments without rush .

Alannah Warkentin

When you first walk into Knots, the atmosphere is so relaxing and calming. The RMT's, Taylor and Jenny, are both very friendly, professional and knowledgable. They take time each visit before the massage to discuss your needs and set up the room accordingly (white noise, soft music). They also take the time after the massage to offer further suggestions whether that's stretches, relaxation techniques ect. They never make you feel rushed and they always make you feel very comfortable. Their online website makes it so easy to book your appointments and receive reminders. I have had bad experiences at many other massage therapists but now that I've discovered Knots for massage therapy, I will never look to find another. I highly recommend Knots!

Mitch Asher

I'm not sure what Tara is going on about in her review, but every professional, licensed RMT is required by the College of Massage Therapists of Ontario, to complete intake and consent with every client before they treat. I know this as I had a friend who went to school for massage therapy and helped them study! Seems as though Tara was previously treated by some unprofessional therapists. All of the RMTs at Knots are professionals and I've never had a bad experience. They take the time to get to the root cause of your health problems, and care about your well-being. Knots is a wonderful clinic, with professional, kind and hard working RMTs. I would recommend them to anyone who truly cares about their personal health journey.

Faaez Alhendi

Taylor is both very knowledgeable and professional, with your best interest always in mind. The warm and welcoming atmosphere is second to none. My go-to for massages and cupping!

stevan mathen

Read the reviews here, went with high hopes. Nope, not good. The place is nice and relaxing, the massages don't cut it.

Emilie Scissons

Taylor the owner is amazing! I was suffering from back pain and she was extremely accommodating and squeezed me in for acupuncture treatment on the same day. The RMT's are always great, friendly and professional. Kayla's acupuncture treatment worked immensely, I felt relief after leaving my appointment. The clinic is calming, clean, professional and conveniently located. I highly recommend Knots RMT!

Dmitrie Boutaev

This review is way overdue but huge shout out to Mr. Eric Vander Heide. That man can unknot and fix anything and everything. Apart from his expert hands, he is a professional in all aspects of his role. Excellent patient care, excellent customer service. 11/10

Jason Robbins

Such a big disappointment! Calling me 10 min before my appointment? I was already there and waiting for my appointment! I left my meeting! Such a waste of time. Not professional at all. Terrible. They called me and left me voice messages, no one answered when I called back! Such a waste of time! Also the adress on google completely useless, I couldn’t even find exactly location! Terrible