I came in to get a 60 min massage. I had never been to this clinic before, nor had I ever booked with this RMT. As this was my first time coming here, I was hoping to find a RMT with really good pressure for Deep Tissue. I have a lot of back and muscular issues from my time in the Army, and as a veteran I am lucky to be covered for RMT treatment. I got there early as it stated on the website, and while I was doing the paperwork the RMT could not figure out the billing system. after about 20 mins into my booked time, she was still trying to input the information, although could not figure out what was happening. She did not want to call the help line, as she said "You will be on hold for a billion years". Finally there wasn't enough time to do a massage and then she wanted me to pay her $30 for a cancellation charge, even though it was entirely her fault. She claims she was a new RMT and therefor didn't know the billing systems and while her and 2 other RMTs told me I was ripping her off (I still received NO service) I kept telling them that if they would just call the number. This play on more, but really Im very disappointed and insulted by the entire experience. In the end she called Veterans Affairs Blue Cross and was told she would get paid (although she wanted to know how fast). I left with more stress then I went in with, and she still gets paid by VAC.
I do not recommend this place for any Military, Law Enforcement or Veterans as they just have no clue. I would caution anyone to maybe try somewhere else before going here.