Reviews of Sweet Water Wellness Registered Massage Therapy (Massage Therapist)

Donna Dunn

Although, the massage I have had here has been mixed (one RMT was good and two way below average...incidentally, all three no longer work here, which says something in itself...probably about the way the owner treats them and runs her business...many of the negative reviews (here and on Yelp) comment on a lack of respect by the owner and clear disregard for them as people and clients) my issue with this business and warning to potential customers is two-fold. Firstly, Jassy, the owner, appears to lack the business acumen, to understand that customer service is essential in this (and all) business, and that it costs money to make money. Firstly, she refuses to implement direct billing through Pacific Blue Cross and other insurers, and says she just doesn't have the software capabilities( really?) and recently she has implemented a new practice where she does not accept credit payment for the services provided. They only accept debit or cash:-) Also they do not give customers advance warning of this practice when you book your appointment and plead "the small business" blues when one questions the practice and inconvenience to the customer. Perhaps this might make sense to some if they were offering a discount of some sort for the inconvenience, but in fact, their prices are slightly over the average cost of RMT services, and they even have their debit machine set to allow a "tip" which again is highly irregular in my experience. There are many good massage therapy places, with excellent RMTs, in New West ( Mountain View Wellness, Healthland Wellness, Columbia Integrated Health for example), all of whom provide immediate billing and accept credit card payment for their services. I strongly recommend you stay clear of this place and instead deal with reputable businesses that provide good customer service for their valued customers!

Luna Moonstone

I have been a patient of Jassy's for over 5 years. She just moved to a smaller, more intimate location overlooking the river. I would recommend Jassy to anyone, she is so down to earth and knows what she's doing and is great at it. Thanks Jassy!

Randi Foulkes

Love this place! Always super accommodating and friendly. Tension gone and relaxed feeling for months afterwards!!

Shelina fan

Received massages from Jassy twice now and both times were amazing. I’m always relaxed afterwards and she’s a really great conversationalist! Absolutely will be back.

Mariposa dorado007

I highly recommend Sweet Water Wellness. Until I relocated to another country, Jazzy and her team were my go-to treatment centre. For a number of years Jazzy worked her magic dealing with my old whiplash injuries, chronic sitting at desk syndrome and when I was battling cancer. I was always treated with utmost care and professionalism. I have said many times I wish she could have moved with me.

Sam

I having been doing acupuncture regularly with Jonathan since last year. He was very professional and knowledgeable on acupuncture treatment and also traditional Chinese medicine. I would strongly recommend Jonathan if you want to try acupuncture.

Anna Wang

Really lovely and relaxing atmosphere. I see Jonathan for acupuncture, he is very nice, knowledgeable, never rush the treatment , listen to your needs and cure correspondingly with professional judgement. He is very informed and educated about overall health and well being. I would highly recommend acupuncture treatment at sweetwater wellness.

Ellie Chan

Jassy is great! My mom is a client of hers and she has been with Jassy since she opened. If I have any pain or injury, I only see her because I trust her. I feel better after her session. She is funny and friendly and will make you feel at ease. I highly recommend Jassy.

Emm Yo

I have known Jassy since she was a massage therapist trainee on Columbia Street. Jassy is delightful, well-informed, effective, professional and has an incredibly gentle healing touch. I have had various massages and lymph drainage by Jassy over the years. The infrared sauna was a wonderful experience. She is the best. I really enjoy her direct honest manner so I know exactly what is going on and I definitely recommend her as a RMT.

Richard Kish

I couldn’t recommend Jonathan enough. He goes above and beyond to ensure you get the care you need. He’s extremely knowledgeable in acupuncture, always professional and courteous almost to a fault.

Stu Windsor

Great facility, clean and well taken care of. Unfortunately, very negative feelings towards the owner. Manners seem to be a thing of the past. Varying skill levels of RMTs available.

Jenna Gillian

I had my first acupuncture treatment with Jonathan.He is very quiet, friendly and professional. His background in Chinese Medicine is unbelieveable. From experience I know that accupunture treatments are complimented when the practioner has this background and knowledge. As he is doing the treatments he explains what the stiffness or pain could be from or related to in Chinese Medicine. I look forward to working with him the future to improve my ongoing quest to prevent unnecessary aging symphoms and to cope with those than can be related to my age.

Aaliyah Solita

I have been seeing Jassy for almost 2 years now. SHE. IS. AWESOME. She's very knowledgeable, professional and really sweet. She's helped me alot with my shoulder, neck and back injuries from a MVA. I generally don't go to RMT's anymore as I honestly haven't had a single RMT from before that had helped me with my injuries. But Jassy is great, she takes good care of her clients and on top of that, she's become a good friend to me, almost a bigger sister. She listens to my stories, and she's got great stories to tell as well. Her prices are very reasonable as well compared to other RMT places. Overall great experience with her. Will definitely trust Sweet Water Wellnes for future recommendations. Thank you Jassy for everything! - Aliya

E Cheng

Jassy has magic hands. Before going to her, I have been to several massage places in town hoping to find someone who can attend to my tense shoulders and neck. And now she is my only go-to. She is super professional and wont miss any single spot! The best massage I have ever had! Love everything at Sweet Water Wellness! Nothing I could think of to take away any stars.

Amanda Lee

I bought a coupon on Social Shopper for a Swedish massage. Mary was my massage therapist, and she was really really good. She was super professional, and easy to talk to. She isn't an RMT yet, but she is currently going to school to be trained. I definitely recommend this place.

brett

I've been a patient of Jassy for about 4 years now and she is an excellent and extremely well trained RMT. She always takes the time to assess my condition and pin points any problems needing immediate attention. I have a very physical career and would not be able to be efficient on a daily basis without her treatments. I also recently tried acupuncture with Jonathon to help treat a older injury that was causing me some concerns and he was very thorough and answered all my questions as well as explained how acupuncture and cupping could help me. It was quite a fascinating and relaxing experience and i enjoyed it so much that i have now added it to my regular treatments. I highly recomend Sweet Water Wellness to everyone looking for highly trained and professional RMT's and acupunturist

Shawn

Jazzy is fantastic, really knows what she is doing, and can read your body problems to help you feel better.

Ariel Johnston

Jassy is incredible!

S A

Ordered Calamari. What I got was 25 tiny pieces of underfried dough with no seasoning . Totally disgusting

debby given

It was my first time trying acupuncture and my therapist was really good! I'm taking a couple stars off for the customer service. I'm not sure if he was the owner but I didn't have the most pleasant experience. If that can be improved then this would be a good place to go.

MrSupertwo

Great massage. Well worth it.