Reviews of Amerispa Hilton Lac-Leamy (Massage Therapist)

Isabelle Barrette

(Translated) Professional and courteous service. Very clean as well. (Original) Service professionnel et courtois. Très propre ėgalement.

Barbara Dufour

I got a manicure here one evening while staying at the hotel. The polish started chipping the next morning. By Day 2, much more of the polish had chipped off, so I called the spa to tell them this, and they advised me that I was at fault for the chipping because I didn't apply my own top coat the morning after the manicure. Who carries top coat with them while travelling? Very, very disappointing.

Two Buck Pete

(Translated) Obsolete equipment and inexperienced massage therapist at big prices. Really disappointed (Original) Equipment désuet et massothérapeute inexpérimenté à gros prix. Vraiment déçu

Christopher Barfoot

Spa was clean and decent. Massage rooms were very tiny not too much room for therapist to get around. Just an FYI if you are looking to claim services under your benefits massage therapists are NOT RMTs and not registered with the Quebec equivelant.

Nancy Flansberry

(Translated) Great, I am a subscriber and I love it! (Original) Super je suis abonnée et j adore!

Stéphane Matteau

(Translated) I would like to go .. (Original) J'aimerais y aller ..

FRYGUY PRODUCTIONS

I stayed here at the Lac Leamy Hotel on more than one occasion. The first time I stayed it was my 19th birthday the mini-bar was locked but we brought our own anyway! So we ended up sneaking in like eight extra people into my room for the night.. security knocked on the door a few times that night but they respected my privacy as a client and did not enter the room... really comfortable beds and chairs, gigantic bathroom with a 5 person shower, whirlpool bathtub and a hotel telephone line installed directly next to the toilet... the room wasn't cheap $220/Night +Tax but it was worth the experience of lapsing in luxury!! PS: Thanks to the entire staff for quite the pleasent experience!!! ☆☆☆☆☆

Sébastien Dalpé

(Translated) The treatments are exceptional but the facilities are not great. Especially the pool and spa shared with the hotel (Original) Les soins sont exceptionnels mais les installations ne sont pas super. Surtout la piscine et spa partager avec lhotel

Julie Gosselin

Terrible spa experience. Supported them through the pandemic with purchase of multiple gift certificates. Bought a special Mother’s Day package. When arrived with mom to get our treatments, we had the first one (which went fine) then were promptly forgotten in the wait room. After 30 min I asked what was going on and was told to go back to waiting area. After 60 min I went back to reception desk and they finally admitted they had no one to do the other 2 treatments and they didn’t even have the product to do one. I asked why they hadn’t informed me of this before we came, or when we arrived or when I first came to ask what was going on. They had no answer. We left completely astounded by the lack of service and misleading communication. The manager called to apologize. I told her I was willing to pay the cost of the treatment we got but wanted a reimbursement for those we didn’t get. She agreed and confirmed how I had paid for the package. It’s been a week and they never processed the reimbursement. At the price their services cost you would expect not to feel robbed but here we are. NEVER AGAIN.

Sandeep Bajpai

Very luxurious

Laura Redmond

First impression: WOW!

Sara Hunter

Very nice experience, the therapist was lovely. The only real downside is that the relaxation room is right above both the indoor and outdoor pool, so it can get noisy.

Catrina Curran

A perfect full service resort close to the National Capital. Amazing for a destination or local "staycation". Impeccably clean attentive service. Want for nothing! Full attention

MaryAnne Gillespie

I've been to this spa a few times and sadly have watched it deteriorate and this last experience was the icing on the cake. It was a night at the casino and thought we'd combine it with a great spa experience . I arranged for a leg and foot massage (I'm a runner so thought this would be amazing). The robes were like starchy cardboard...rough on the skin...it's a spa this isn't normal. Walked into the waiting room and they had an empty lemon water jug with glasses (how hard is it to fill free water?) btw at the end of the night it was still empty. A handful of hard cookies at the bottom of a jar. The staff was coming in and out grabbing cookies and tea (which I do find a bit odd they don't have their own areas?) and still none of them filled up the water. My massage therapist proceeded to give me the most oddest massage ever (I get massages monthly fyi). I asked her if she was going to apply pressure 2 times and she said yes. It never happened. It was literally me laying on my back and having someone caress my legs and feet. Remember...this is a $120 service....I didn't think I was paying to have someone rub lotion on me softly. When done I was at the reception the manager of reception was there and she said "before" I got beyond saying it was "odd" that they made a mistake and the massage therapist was "not qualified" for that massage and was accidentally booked into that service. She said to pay for it and she would reimburse me the following week when the spa manager (not reception) approved it. That was my mistake. They took my money, I trusted her. When I followed up, they said they would NOT give me my money back but rather give me a free service. I live 1 hr away and it's a tourist destination in a different province, totally illogical. They recanted what they told me and went as far as to lie and say they should never have said that to me. When I got more upset they said the manager of the spa would call me back. I told her to just refund me why bother calling me back?. They haven't called back and they never refunded me. It's a bad sign when a spa knows they did something wrong and goes to such an extent to lie about it later, what else do they lie about? I will never be back.

L M

Anik is awesome! This place is awesome a must visit!

Josee Proulx

(Translated) Good service, massage was ok but this can vary depending on the therapist. Price a bit high. (Original) Bon service, massage était correct mais cela peut varier selon les thérapeutes. Prix un peu élevé.

Arash maghsoudi

Nice place .

Claudia Martel

I got a massage there and enjoyed it very much i took a spa afterward and it was so amazing. The view of lac leamy is so beautiful

Glenn Batchelor

Lovely

Bridget Vincelli

Very clean and nice hotel just don't like there is no balcony

julien bilodeau

(Translated) I like the place (Original) jaime la place

Navin Habibi

(Translated) I highly recommend the massage in the rain, it's absolutely magical! Excellent service from masseurs and senior management. Update of the situation below: I had a problem with a gift card payment but Laurence at the head office was able to help me immediately after contacting her. First experience: fantastic! Second: I bought a massage with a gift card and they took the full amount. The problem was quickly resolved once I contacted the head office. (Original) Je recommande fortement le massage sous la pluie, c'est absolument magique! Excellent service des masseurs et de la haute gestion. Mise à jour de la situation plus bas: J'ai eu un problème avec un paiement sur carte cadeau mais Laurence au siège social a su m'aider immédiatement après l'avoir contacté. Première expérience: fantastique! Deuxieme: J'ai fait l'achat d'un massage avec une carte cadeau et ils ont pris le montant au complet. Le problème a été rapidement réglé une fois que j'ai contacté le siège social.

Bob Touchette

Relaxing massage.

Martin Vézina

(Translated) Impeccable service! (Original) Service impeccable !

Alexandre Nguyen

Nice hotel but the free WiFi in my room was very weak and slow

jazon patry

(Translated) Perfect (Original) Parfait

Francis-Olivier Couture

(Translated) Very disappointed with the service, we had reserved a place for massages 1 month in advance and when we got there, they told us that the reservation had not been made. Pure incompetence. (Original) Très déçu du service, nous avions réservé une place pour des massages 1 mois à l’avance et lorsque nous sommes arrivés sur place, ils nous disent que la réservation n’avait pas été faite. De la pure incompétence.

Pascal BAILLOU

The swimming pool is really wonderful.

Philippe Vigneux

(Translated) Luxurious hotel. :) (Original) Hôtel de luxe. :)

Ally barry

Horrible phone wait times and very unprofessional staff answering service. I called three times to book a massage, for each phone call i had been put on hold several times then either passed to the next person or an answering machine.

Diane Lecouteur

(Translated) Great all people should try it (Original) Super tout les gens devrait l essayer

Marie-Claude Ranger

(Translated) Perfect care (Original) Soins parfaits

Martin Carrière

(Translated) super good and beautiful (Original) super bien et beau

KATIANA TREJO

An amazing service and facilities are very well supervised and we feel in great care environment.

Jennie Esnard

It's okay been to better

Ali Marandi

Another excellent spot to relax

Sean Young

(Translated) That's wonderful (Original) C'est magnifique

Irena Goerke

Catherine...massage therapist was wonderful. Facial was a waste of money.

louise yanna lalonde

(Translated) Superb the place where you can really relax! (Original) Superbe l'endroit où l'on peut vraiment se détendre!

Ginette Rollin

(Translated) Always so pleasant. I love. (Original) Toujours aussi plaisant. J'adore.

Daniel O'Hara

(Translated) Exorbitant prices, excellent massage! (Original) Prix exorbitants, excellent massage !

Colin Ainsworth

Great place,great food,great wife.

Carolle Gagné

(Translated) Very good care (Original) Très bons soins

Sophie Chouinard

Edited to add - one of us got an infection on our face... Unfortunately we (3) did NOT like our experience at all! This place is over priced for the service we get. One of the estheticians was very opinionated. After being told by 2 of us to NOT put anything wet on our lashes , she proceeded to complain about how she didn't like fake lashes, didn't like working with them and thought it was a waste of money. One of us had a lash lift the day prior and was informed not to put anything wet on our eyes. She did not listen and did not care ( you could tell by her attitude) and proceeded to put wet cotton pads on the eyelids. She never asked us if we had sensitive skin or were allergic to anything. She just proceeded and put what ever products trying to upsell other products ( which is her job I understand ) but was VERY persistent. She was very rough and over all the facial was not pleasant. During our pedicure the same esthetician that did our facial was trying to "hustle" us. Me and my friend were talking about what to eat afterwards and she was saying their quesadillas are only 20$ much cheaper than the room service. Guaranteed and much better. ( her words ) we told her we were fine and she kept insisting.. once we got to our room we were looking at the menu for room service. The quesadilla was 13$. One of us was completely forgotten in the hallway for about 40 minutes ( while drying off our pedicure). She had to get up and go ask the receptionist if she was okay to leave. My husband called to plan us a spa day and wanted packages. When he spoke to the receptionist she said she didn't have enough room for 6 services and told us to call another place across the street. They were fully booked so she fit us in for 2 services each. He wasn't sure if we wanted a pedicure or manicure so she kept his card on file and was going to charge it after the services were done. They spoke for a while and he was told that because they weren't able to accommodate him for the packages she said she would take care of it and come up with a discounted price She did not in the end. He was charged full price. Overall very unsatisfied and will not be returning . Also I will not be recommending this place to anyone.

Dave Ferguson

Completely incompetent. They lost our reservations 2 years in a row while celebrating a Valentine's weekend. This was despite a lengthy discussion about the first problem and repeated assurances the reservations were made. DON'T BE DISAPPOINTED GO ANYWHERE ELSE Doesn't make us want to use the hotel again either. Montebello a much better idea I think...

K. D.

(Translated) I had read the reviews before going there and my expectations weren't very high, but personally I really liked my experience. The rest room offers lemon water / herbal teas and the view of Lake Leamy is super beautiful and relaxing. My facial was perfect, the beautician made me a tailor-made facial for my skin. I will go back. (Original) J'avais lu les reviews avant de m'y rendre et mes attentes n'étaient pas très élevées, mais personnellement, j'ai vraiment aimé mon exéprience. La salle de repos offre eau citronnée/tisanes et la vue sur le Lac Leamy est super belle et reposante. Mon facial était parfait, l'esthéticienne m'a fait un facial sur-mesure pour ma peau. Je vais y retourner.

mart

(Translated) Super service wow casino shows (Original) Super service les spectacles du casino wow

James Beaulne

(Translated) Very incompetent from the receptionist to the therapist who did not even speak French .... after the massage we did not have the receipt for our insurance the response was that I was to receive it by mail wow this is supposed to be a 5 star spa .... for an appointment it is hell the receptionist this crazy full of everything when you ask her a question she never knows what to answer .... when you do a written complaint no one ever calls to follow up The cleanliness also leaves something to be desired it charges the big price but it lacks staff it is very obvious They really do not take their customers seriously so for your well being go elsewhere it will be less expensive and you will have better service because this spa is not difficult to beat in terms of quality .... one word comes to me mediocre in the lead (Original) Très incompétent de la réceptionniste jusqu’à la térapeute qui ne parlait même pas français....après le massage nous n’avons pas eu le recu pour nos assurance la réponse a ete que j’etais pour le recevoir par la poste wow ceci est supposé etre un spa 5 étoiles....pour une prise de rendez-vous c’est l’enfer la réceptionniste ce fou complètement de tout quand tu lui pose une question elle ne sait jamais quoi répondre....quand tu fais une plainte écrite jamais personne ne rapelle pour faire un suivi La propreté laisse aussi à désirer il charge le gros prix mais il manque de personnel c’est très évident Ils ne prennent vraiment pas leurs clients au sérieux alors pour votre bien être allez ailleurs ce sera moins dispendieux et vous aurez un meilleur service car ce spa n’est pas difficile a battre au niveau de la qualité ....un seul mot me viens en tête médiocre