Reviews of Scents of Serenity Organic Spa (Massage Therapist)

Kiwi Heilman

I found Scents of Serenity through Groupon and first brought my girlfriend here for her birthday surprise. I've done a couple's massage, Swedish massage and infrared and microdermabrasion a few times, bringing my sister from California once to share the experience. I make the hour drive because I LOVE the ambiance and staff! HIGHLY RECOMMEND!!! with fantastic ambiance and great staff!

GreenGate GM

I love Jackie she worked my back muscles and made me feel so confident and happy ❤️

Sam M

Amazing people and very intuitive. Best massage I have had! They were able to effortlessly accommodate all of my all allergies and concerns.

Brandi Friday

I had my first hot stone massage ever and it was to die for! Shana was awesome and I enjoyed the whole experience. I had not been to the spa in a while and loved seeing all the wonderful changes they have made.

Stacey Scott

Scents of Serenity is the ultimate escape in today's hectic world. As soon as I walk into their charming entrance, I find immediate peace as I know that no matter what service I am receiving, it will be and always has been the best in Virginia. I have been a regular client since 2011 and highly recommend their Serenity Signature Massage, Thai Massage, Cranberry Sugar Scrub, and Arctic Berry Peel. Although I promise you, you can't go wrong with any of their services. Their extensive organic products that they have on hand is the best I have seen yet and the way you are personally treated by Melanie, Lara, Shana or any of their amazingly gifted ladies... does not get any better than this. If you are looking for a Day Spa that is affordable, flexible, and truly cares about you as a client... look no further. Scents of Serenity is the place to be!

sydney cooke

I had my first massage there this weekend and it was amazing. The women that worked there were so sweet and it was a very relaxing atmosphere. I received the aromatherapy massage and I will be making another booking for one! The only downfall is they do not accept visa gift cards which is what I was going to use to pay. I have never heard of a company accept visa debit cards but not the gift cards. But besides that it was a great experience and I will be back!

Kay Fudala

Last year, after trying several spas in Richmond, I stumbled across a gem called Scents of Serenity. Scents is not your run of the mill spa, they are a small business that deliver a big experience to their customers! From the moment you walk in through the aqua blue door, you are transported to a place of relaxation and rejuvenation. Their waiting room decorated in tones of cream and blue, is a haven for all weary professionals especially moms. I recommend their Aromatherapy massage, with the balance essential oil blend. With it's earthy soothing fragrance it dissolves all tension and aches. My massage therapist, Lara is truly exceptional. She took care of my leg pain (from Zumba) and my back ache. I highly recommend Scents of Serenity for anyone looking for a personalized yet affordable spa experience.

Denise H Sepulveda

From the moment I called the spa, I got great customer service. They got me in right away. When I walked in, the decor was so beautiful and relaxing. Emili was my Master Esthetician and she was wonderful! She was professional and did a great job recommending the right facial for my skin type. I will be back and recommend this spa!

Anson Williams

Emily is excellent. A very professional and detailed massage therapist. I was very pleased with the massage and will definitely recommend her to my friends.

Hayley Pottle

Absolutely LOVE Scents of Serenity! They have the best customer service, excellence services- I have used the waxing and massage services and highly recommend.

Becky Card

Such an excellent experience! Beautiful, calming atmosphere. Clean, serene facility. Friendly & knowledgeable staff. Very much worth the price. Will definitely be back.

Julian May

Scents of Serenity is the absolute best. I have recurring lower back problems and ever since my first appointment the staff has been conscious and attentive to that fact. The relief I have experienced after visits is lasting and they address any and all tension you may be feeling. To make things even better they have an incredibly welcoming and calming environment in their waiting area and in all their rooms. Their service is always always above my expectations. I would recommend them to anyone and everyone.

Jeanneane Williams

Essential oils and other luxury items.

LaTilda Owens

My experience was simply amazing. The decor, the service, the atmosphere made me feel like I was in another world. I treated myself to a spa day for my 35th birthday and it was well worth the time and money spent. I had an amazing deep tissue massage and facial. I cant wait to go back again!!!!!

Lean H

My go to place for massages! I found this when it was close to my prior house. I read nothing but positive reviews and finally decided to give this place a try with their mom-to-be massages that my husband purchased for me when prego. Since there (2018) this is my go to! My favorite and only person I use is Alexa. She is fantastic and the "armpit queen" hahaha (Seriously though!). Located has moved from Mountain Road to Staples Mill, bigger location, and the atmosphere is still relaxing and positive. Their services available are fantastic and their staffs are professional and friendly/helpful with any questions that you have. They also have Eminence Organic products that I was introduced to recently and are obsessed with! Love love LOVE this place. Highly recommend it! They also have an easy to use website to book the appointments and they also work with the MINDBODY app as well.

Victoria Long

Lovely spot. The eminence line of products is the best skin care line I've ever found. There was a bit of a discrepancy between what we booked and how the team planned. But they fixed it and were lovely to work with.

Lateash Boisseau

Scents of serenity is Amazing! My first experience with waxing was not pleasant but I decided to give this place a try. It was an Amazing experience. The environment it’s very peaceful and clean. Elena was very professional, knowledgeable, and caring. The experience definitely changed my perspective on waxing.

brittany holland

Friendly staff. Mari is amazing. She booked my sister and me at the last minute so I could treat her out for her birthday. My sister raved about how well Sam took care of her and Kacie, who did my facial, was amazing. Super friendly and super knowledgeable of how to care for my skin type. I usually go to Massage Envy but I think I may have found my new spot! The entire team is amazing. There was a hiccup with a product that I was going to purchase. It was incorrectly labeled but the cashier would not honor the sticker price... Bummer. But I really like the products I currently use anyway so it's not a deal breaker. Again, great experience. I highly recommend!!

McKenzie Payne

The best! Do yourself a favor. The vibe and staff are wonderful! I've been here multiple times and always had a great experience.

Shannon Somogyi

I've been going since they opened. Richmonds only true complete organic spa. Ingredients matter to me and to my body. I really like how they offer so many services and products. This last service was done at the Glen Allen location with Emily. I left feeling like a Queen! Thank you SOS for providing your community the best organic services! I'll be back again soon!

Danielle Johnson

As a Birthday gift to myself, I booked a few services. Greeted by the friendly young ladies at the desk, they immediately escorted to my soaking room, where my freshly drawn soaking tub awaited me! It was tranquil and quiet....just the escape I needed! I've literally changed the vision board for my master bathroom renovation to be inspired by this room. From there, I was greeted by my massage therapist Kevin and taken to my massage room. With a quick review of my problem areas, away I went to the Land of Peace again! Feeling rejuvenated + relaxed, I left knowing that I would most definitely be returning....with no less than a few friends in tow. I strongly recommend reserving ASAP!!

tenjams. 127

they are amazing! the environment is outstanding and exactly what you would imagine your dream spa to look like! emili did my lashes, and she was awesome!

Jackie King

Nice and relaxing .. Helpful staff at checkout

MT Phillips

By far the best Spa in Richmond!! I have been going here for over 2 years and have never been disappointed. The organic skin care line they carry and use, Eminence, is amazing and like bringing the spa home with you.

Jaimee Jones

I must say, Alexa did an awesome job. She tailored the session to my needs and was very professional. I have struggled with low back and hip pain for years. I walked out of there a new woman!

Deanna Collier

What an incredibly relaxing environment. I try and get facials once every month or two. I was going to Elena at Red Door spa. When they closed, I learned Elena moved to Scents of Serenity so I followed her. What a great decision! Such a relaxing and professional environment and the products they sell are amazing! I am using a charcoal gel purifying cleanser now and I love the way it makes my face feel when I am done.

ashley mallory

Don't waste your time at chain establishments. This is the only place we go!

Michelle Hawkins

Amazing facial! The atmosphere was amazing and the products were too. I never buy any products after a facial but there was one apricot oil for the body and it felt and smelled amazing!!!!!

Soha Ramadan

I really enjoyed my facial today. The place was nice. Will go back for a full body massage next time ????

Rebecca Santelli

Beautiful and relaxing experience during my first facial. Lucy has the hands of an angel and made great recommendations about skin care.

Nicole Delaware

From start to finish, this place is amazing! I saw Alexa for the Mindful Moments massage and it was life changing. I pass by this location almost everyday and I never thought twice to visit it. I’m glad that I did! I was always skeptical about massage places for their effectiveness but this was a great first experience! I highly recommend seeing Alexa as well. She added such peacefulness to the therapy. Go to any of the locations, I’m sure you won’t regret it!

J Burgos

Rude and unprofessional My wife had been here before and liked the services. On her last appointment she called in advance to state that she was going to be a few minutes late. She was told that she made the appointment and that she could not be late for it. The lady was very patronizing and borderline rude. The least that they could have done is give her a massage a few minutes short, she was still paying full price. They made a big deal about it. Anyway, its their loss. Now that my wife is out of her pregnancy, she was looking to get spa appointments at least twice a month. They just lost a loyal customer.

Ayannah Edwards

I stopped in for a 60 minute massage and I must say it was one of the best I’ve ever had. Lee was Amazing ! I’ll be back very soon ????

Daragh Downing

The staff is so friendly, products are awesome, decor is beautiful and the experience is always wonderful. My favorite spa by far. I've gone for massages and facials and always have a great experience.

jazz fulfilled

Will be returning. Professional staff. Pleasant all around. Sauna session is a must! Bath was so relaxing I left before time was up I thought i was going to fall asleep. if your looking for a nice spa consider this place. Well worth it.

lenora bundy

Beautiful spa and the service Leigh provided was awesome. The full body massage was terrific. I just don’t like the membership price of only 10% off and they don’t offer more service with monthly membership compared to other spas. Also maybe offer military discount to customers.

Honesty Liller

Beautiful place to relax!

Lisa Jones

This location is absolutely beautiful. The staff was kind and professional.

Callie Millard

Alexa was so amazing! She listened to exactly what I needed and gave me so many recommendations afterwards to keep my joints healthy!

Lex

LOVE LOVE LOVE this spa! I have had a few services done here and each have been so relaxing and the staff have been pleasant. I definitely appreciate their response to covid and maintaining compliance throughout the spa. If there’s one thing you need in 2020, it’s a trip to Serenity!

liz Sobol

I love this spa so much. The service is just fabulous.Tracy is so wonderful, not only does she give you an AMAZING facial, but she is very kind and teaches you how to take care of your skin properly!!

Erika Elford

I am SO happy with my experience at Scents of Serenity. I booked a couples massage and from the time I spent on the phone getting it scheduled down to the time we walked out, it was impeccable service. The massage itself was perfect! My massage therapist really listened to what I was looking for from my massage and checked in throughout to make sure my experience was enjoyable and comfortable. 10/10 will absolutely book with Scents of Serenity again!

Sally Tate

Beautiful spa, great therapist- wonderful experience!

DaVida Davis

The exterior is a bit nondescript but when you walk in you realize that this is no ordinary spa. The decor is tasteful & the environment extremely relaxing. I had the aromatherapy facial & massage & felt like I was floating on air. This was my first, but, definitely not my last visit.

Berni Lane

The staff greeted us at the door with smiles. The decor was very soothing and calm. I enjoyed a mini facial. The products felt and smelled amazing on my skin. The staff explained the products and they were available to purchase after. It was my first experience at the spa but not my last. Thank you for a relaxing moment in the middle of the day!

Roopa Singh

This is a beautiful spa! The ambiance is so calming and the decor is gorgeous. I received a gift card to Scents of Serenity from my friends and decided to use it on a Hungarian Mud Wrap. I wanted to try something different and I loved it! The service included more than what I was expecting. I had a great experience here and I look forward to my next visit!

Vanessa Lache

The staff at the reception was friendly and helpful. The beautician was very nice and knowledgeable. The Spa overall has a very pleasant and relaxing atmosphere. I will definitely recommend Scents of Serenity if you are looking to get professional high quality service.

Zack McCarty

My wife and I had a couples massage for my birthday, much needed for both of us. Both of our therapists (sorry terrible with names) were very friendly and welcoming! They made sure that both of us were comfortable and provided additional pillows. For me the massage portion was spot on; correct pressure, worst areas focused on, and let me know what areas needed some work too. My wife is not as much of a massage lover as me, however she felt like the right areas were worked as well! I would recommend going to either this location or their Grove location, they truly take the "Commercial feel" out of the spa world these days like other places. They embody the world of relaxing and letting go!

Kristen Snyder

I had a massage and facial and it was a dream day for me. The massage covered all my aches and pains. The facial left me we refreshed skin. I highly recommend this spa!!

Kristin Fitzgerald

I love this place! Every room feels like I’m at some sort or vacation spa. I think I’m there at least once a month for my stress management and self care.

Vicki Trevillian

First, this reception staff are welcoming and knowlegable. Second, the Spa is GORGEOUS as well as clean and soothing to all the senses. Third, unlike many spas, you can not hear anything coming from outside the room or from another room. And lastly, my service provider Kevin was amazing and professional! I highly recommend!

Shannon Cribbs

The kind folks at Scents of Serenity were accommodating with scheduling and the massage was fantastic. The space is relaxing and calming, and I very much enjoyed my experience. Highly recommend.

Kristina Kitchen

I went in to Scents of Serenity for several services (facial, massage, & microdermabrasion), I bought a package which was an amazing deal. I had an incredible experience from the time I walked in the spa, the environment was so relaxing and the staff was very warm and welcoming. The owner was there and checked me in and was super sweet making sure I had everything I needed. My massage therapist (Michelle) came and got me right away and WOW! It was the best massage I have had, she was very attentive and just the right amount of pressure during the massage. After that Heather did my facial and microdermabrasion and let me tell you, it was awesome. She discussed my skin with me and made some great recommendations. The products she used smelled so amazing, and my face has never looked so good. I did purchase some products because honestly my face looked so great I am hoping using the products will keep it that way! The owner checked me out and again I was impressed about the professionalism of the owner and staff. I have found my skincare home at this spa! YAY!

Fernando Rodriguez

From making my appointment for my couples massage to walking in and being greeted by beautiful faces, the spa felt very inviting and comfortable. The spa itself is very beautiful makes you feel like you are escaping for that moment. Customer service was awesome. The hour treatment was amazing. We will definitely be returning.

Allison Nida

This place is beautiful and the staff is so friendly. I had a prenatal massage with Anna and it was everything I hoped for and more. I will definitely be back - a great experience!

Madison

I have been getting facials from Kasey for a couple months now and she is wonderful! So knowledgeable, friendly, and helpful. The atmosphere is so relaxing, products are all natural and organic, and all the staff is so kind and helpful!

Megan Jenkins

I recently had a great experience at Scents of Serenity. It was my first time there and I was completely relaxed the second I walked into the spa. I loved the decor and all the little touches that were put into making this spa truly a haven! I was there to receive a brazilian wax from Lucy. She was kind, gentle, and put me at ease. Her professionalism makes me a repeat customer! I look forward to my next visit and am excited to try some of the other treatments they offer!

Ashley Goldstein

Emili was hands on sharing recommendations and asked many questions about my needs. She was listening and recommending what I needed but was not pushy about anything. I felt a natural glow after and she really gave me the confidence I needed :)

Jeff Hanlon

It was the first time here for me and my husband today. What a wonderful gem of a spa. We’ve had massages in spas all over the world and this experience ranked as one of our top 5 for sure. We had a couple’s massage...the Serenity Signature experience with hot stones. Our two therapists were wonderfully skilled. The use of aromatherapy from the minute we entered the lobby left us calmer than we’ve been in weeks. There’s a new spa king in town. We’ll definitely be back.

Shandle Blaha

I had an excellent massage for my birthday. The staff was helpful, warm and friendly. Everyone was wearing masks and their was sanitizer available so I felt very safe. Will definitely be going again!

Ashley Irwin

It's a fantastic place and super friendly staff. My only regret is not having more time here. The atmosphere is relaxing and I had the organic aromatherapy which was awesome. Emily my massage therapist definitely knows what she is doing and I suggest getting her. She got all the knots.

Caroline Lewis

Scents of Serenity is amazing! I try to go as often as possible. My partner and I like to see Alexa and Tabitha, but honestly everyone we have gotten has been so great and very attentive to what you want to work on that session, things to avoid or focus on, any injuries or special needs, etc. The rooms and building and whole ambience is amazingly relaxing, the options and add-ons are awesome and priced really well, and we've never had less than a perfect experience all around!

Stacy Cooper

By far the best massage I have ever received. The staff were all very friendly and professional.

Ginger Jones

My husband purchased a spa package for my birthday so he handled all of the booking communication. He said the process was very easy. I had never had a full spa day. From the moment I set foot in the spa I felt relaxed. The Short Pump location was gorgeous. Every little detail is taken into account. I used the soaker tub, had a 90 minute Massage (Troy was great and very friendly) followed by a facial (Kacie made my skin look and feel amazing). We did a couple of the add on options and my day was perfectly relaxing. I will totally do it again. Highly recommend for anyone needing a day to just unplug, relax and feel calm.

Aarica Kelly

Wow, wow, wow, wow wow. This place is an unreal hidden gem! I had no idea it was there, but I wish I had known sooner! My partner and I did a couple's massage here last week and have never felt so relaxed! It was amazing. The place is beautiful and the front desk service is great! Our appointment with Carrie and Alexa was perfect, and we couldn't reccomend them more! I would absolutely recommend this place over more popular places like Hand and Stone.

Sue Gehlich

I enjoyed a 60 min. facial with Martha and must say it was one of the best facials I have ever received. The ambience of the Spa was simply wonderful and all of the staff that I encountered were very accommodating. I look forward to my next facial and highly recommend Scents of Serenity

Christy Pesuti

The Spa was immaculate and the staff was so nice. Everything was so organized and I enjoyed every minute of the Seascape Spa package. Kevin was professional and amazing. 10 out of 10.

Ryan Rice

This place is great - from booking staff to counter staff to the massage therapists, I'll be returning! And sending my wife :-P

Alexa Janacone

WARNING!! Please read…. I live in Short Pump and was super excited about having my husband try Serenity. He has been working super hard and I wanted to do something special for him. This was not it! Serenity is very deceiving. My husband was to get a CBD bath. All it was was cold water. He did not even get in and waited in the chair until the timer rang. We were both so disappointed. The workers were not knowledgeable and have not even wanted to return my calls when I have expressed my dissatisfaction with everything. Please do not waste your time or hard earned money.

Emily Ashton

I had a prenatal massage yesterday with Bridget! The new space in short pump is incredible, so beautiful, I wish I could have just hung out there all afternoon. The staff was especially cognizant of COVID precautions and even pregnant I felt super safe, and was surprised that I could still relax with my mask on. Not to mention Bridget checked in on pressure and areas that I wanted her to focus on! She was wonderful and I already have another appointment booked for July.

Lucy Snead

I see Casey at the short pump location for my facials. She is absolutely amazing. The staff is so welcoming and the atmosphere is so relaxing. Love this place!

Raymond Baird

Extremely polite and efficient.

Molly Harper

Absolutely loved my massage with hot stones! The staff was extremely friendly and the atmosphere was peaceful and relaxing! I had a very pleasant experience and I highly recommend if you looking for any spa needs! I will definitely be going back!

Julie Collier

What are you waiting for, book an appointment! I had not had a spa service in a year and was given one for my birthday. I was blown away by my experience at Scents of Serenity. When I walked in the door I felt like I just stepped into the doors of a resort spa. The facility is gorgeous. The staff was friendly throughout my time there, from the front desk at check-in to the esthetician, masseuse and check out. If you haven’t given this facility a try I suggest you do! Will hopefully be returning soon!

Terri Self (Happygirlterri)

This spa is top notch. The customer service was outstanding, they were attentive, kind, courteous, smiled, listened to my concerns, and really just made it a perfect spa day for me. Kacie (who did my facial) was extremely knowledgeable of the products she was using and why she was using them as well as the actual treatment of my skin. She paid very close attention to detail and made me feel completely ultra pampered. I loved my experience so much, I bought a gift card for a friend for her birthday so she could also enjoy the level of pampering I received! Thank you so much for making it worth every penny!

Matt Lestock

You'll be extremely surprised by the look of the outside and the inside of this location. From the outside it doesn't really look like anything special but once you walk in it's apparent that they staff really enjoy what they do and where they work. Everyone was extremely pleasant and helpful and the massage was fantastic. This is a great place for wedding parties and pampering as well. Give them a shot you certainly won't be disappointed!

Tina Wyatt

I have been to some very high end spas, but none of them touch Scents of Serenity. The moment you walk in, you are greeted and made to feel right at home. The decor is perfect. It's not a SHE SHED but a SHE SPA. The rooms are very relaxing and comfortable. I had the pleasure of getting a Blueberry Detox facial that smelled so good I could have ate my own face. My esthetician was Jana. She was awesome. Very knowledgeable about the products that she used. I will definitely go back a d I highly recommend this little gem im Glem Allen!

Sheronda Wilford

First timer and future repeat costumer! Front desk staff was professional, the services I received were excellent and the recommendations for self care excellent

RJ

I didn't know how much I needed a massage until after I'd gotten one from Melanie at Scents of Serenity Spa & Wellness! I've had a few massages in my life, but the one I got from Melanie was the absolute best! Others I know who have been to her feel the same. The spa itself is gorgeous, as you can see from the pictures - stylish yet tranquil. The lighting, soft music and decor are the perfect combination to help you relax. I can't wait to visit again next time I'm in Richmond!

dream fearlessly.

Best massage I’ve had, without a doubt! I love the environment, professionalism & quality of the massages I’ve had so far - highly recommend.

Rebecca Johnson

THIS is the experience you hope to have at a spa! The atmosphere immediately puts you at ease and relaxes you in preparation for whatever treatment you’re there for. The massages have spoiled me to where I don’t want to go anywhere else. The products they use and sell are all organic and the best in quality. You truly feel like you’ve just done something so kind to and good for your body when you leave. I visit Richmond often and make a visit to Scents of Serenity as often as I’m able to on my trips. There’s absolutely nothing like it in DC, where I live.

Ajanet Moore (Aja)

Absolutely amazing experience! My dad surprised me with a choice of a spa package and his gift came at the right time due to total exhaustion, overwhelm, and pandemic chaos. Mari was so helpful in booking my spa - educating me on the type of service I'd be getting, what happens, the benefits of the service and even helping me with getting there! Our family is fairly new to the area and had never been to Scents of Serenity before and it was nice to have such a great start and that was simply booking an appointment. :) For my services, Audrey was so sweet, attentive and did an amazing work. She took her time, graciously explained what she was doing and was just a blessing to be in her presence. I loved that I could tell that she really enjoys what she does and is knowledgeable about what she does. I will be returning and next time with my husband! Thanks to everyone I encountered at my 1st Scents of Serenity trip! I will be back!

Martha Stokes

Always a wonderful experience!

Robin Sandridge

Wonderful experience!

ericka gray

I had the mindful moments massage with Bridget and she was AWESOME! Explained everything that she was going to do/use down to the products. When she was done i didn’t want to get up lol.

Angela Smith

My boyfriend and I came for a couples massage, and it was absolutely amazing. The atmosphere is very clean, calm, and the decor is beautiful. Amanda and Brittanie were absolutely amazing. The massages were everything we needed and more. They also gave us great tips for our problem areas. I can’t wait to go back!

Amanda Maino

Highly recommend this spa. very professional, clean and personable. I will be a returning customer.

Kristen McBee

Wonderful experience - loved my facial! I would highly recommend Scents of Serenity - very knowledgeable staff.

Stephanie Castillo

Got the European facial yesterday with Sarah and I loved it! It was really good I definitely recommend it. Their products are all natural and you can purchase them which I will be doing so. They are on the expensive side but they are all natural so it's worth the investment. Will be going again before the end of summer.

Tom Thornton

Favorite place to go for massage and sugaring. Went in before going to the beach to get my back sugared, and Christina was awesome. I was anticipating Thunderdome, but Christina was quick and painless with the sugar. She was awesome. Got a massage from Alexa, and man, that was a great massage! She worked on sore spots, tight muscles, even helped me with some stretching moves that I need to combat sitting all day. She was so quiet and fluid during the treatment, I think I fell in an out of sleep a few times. I recommend both Christina and Alexa, as well as the entire team at Scents of Serenity. They anticipate your needs, make you feel comfortable, I was offered tea or water when I got there, which was appreciated. I could have just stayed in the waiting room and took a nap, it was the perfect couch and environment for relaxing. This spa has it all, truly. Head and shoulders above everyone else.

Ragni Patel

Had a massage with Leigh. She is professional and extremely talented. She is an attentive listener and accommodates to my needs. The short pump location is very clean and has a relaxing ambience. I always look forward to my next visit.

Angela Miller

My mom and i felt relaxed the moment we walked in. It was an incredible experience from beginning to end. I cant wait to go back!

Jill Eckenberger

I felt like a celebrity. Can't wait to go again!

Lori Wimer

Impressed with the spa's customer service and the experience the therapist had. I cannot wait to make another appointment!

becky parrish

All I can say is that I cannot wait to return!!!!

Lisa Chrupcala

My first visit to Scents of Serenity Spa and it was fabulous!! The staff were pleasant & professional, and clearly explained all the new procedures in place due to COVID. My Massage Therapist, Anna, was fabulous!! She listened to my areas of concern and focused her treatment accordingly! One of the best massages I e ever had and definitely the best one here in Richmond! Can’t wait for my next visit!!

elizabeth waring

Been going for a couple of years and generally try to get a monthly massage. Every experience is wonderful, leaving me feeling like relaxed and rejuvenated.

NeTaih Daija

Very pleasant experience, very accommodating I had several questions and wanted to make sure my wife would enjoy herself as well due to her being a little more sensitive to touch and she loved the whole experience!! Will definitely come back hopefully making this apart of our monthly self love routine ❤️

Stacy Robinson

It was AMAZING!!! This was my first time there and serioulsy it was very nice and releaxing. The staff was friendly and nice and when I left out of there I felt very relexed and they had worked the areas out that I had told them about. I would reccommend then to everyone!

Marcy Hardin

Everything about my experience with Scents of Serenity was amazing. From calling to book the appointment to receiving the facial - everyone was super nice and helpful. They really went above and beyond to talk through my skincare routine and used products that fit my skin perfectly. My skin is still smooth and beautiful from the weekend. I will be back soon. Do yourself a favor and get in here ASAP - you deserve it!

Vicki Skinarakis

I received a gift certificate for a massage and facial and upon booking my appointment, clearly indicating what kind of gift certificate I had, the receptionist booked me for a 60 minute massage and 60 minute facial. Both were wonderful given by Michelle. HOWEVER, upon checking out, the front desk notifies me that the services I received were not the services on the gift certificate and that I owe an addition $66. It seems that the receptionist that booked my services was mistaken and that I had to pay for her mistakes!!!! The girl that checked me out was kind enough to call the owner to see if anything could be done about this fiasco, but the owner was adamant in that I had to pay for their mistakes. BE CAREFUL WHEN BOOKING WITH THIS OUTFIT. I feel that I was a victim of a scam.

Anne Groves

Questionable Ethics and Poor Customer Service. (Long, but worth reading) Review completed by Anthony's wife, Annie (If you don't have time to read the takeaway is that they were VERY sketchy with the medical forms and just rude.) When I originally booked my appointment, I was unclear as to which address I was booking my appointment. I was given a description, but no address. In retrospect, this part was my fault, I should have insisted on the specific street address. My appointment was for 12:30 massage and facial. I had arrived at the incorrect location (they are 20 minutes apart) around 12:22. I was told by the front desk lady that judging by what she saw of the other location's schedule, this should be no issue because there was a gap. She called the other location to let them know and assured me I would be fine and able to receive my services in full. I realize that the mistake was mine, but how it was dealt with was horrible. So, I book it to the next location and arrive at 12:45. I notice at this point there is not a single other customer in the building at this time. I am "encouraged" (told) to "quickly sign the medical form" without getting a chance to read it. They said my masseuse would go over it with me upstairs. (Spoiler, she did not). At this point I am already uncomfortable. I am then rushed upstairs and told right off of the bat that this will be cut short because of the time I arrived. There are no customers upstairs, and many empty rooms. My massage was only 14 minutes long, it was supposed to be 30 minutes. The whole time the lady massaging me kept using words like "quickly". This was not relaxing at all. I felt so disrespected and could not relax, I was on the verge of tears IF there truly was another customer coming in right after me, then they should have told me to reschedule, or taken the massage or facial off of my purchase. However, instead I received a haphazard excuse for a massage. Then, I received the facial for the full 30 minutes. This lady was much kinder, and the facial was close to the full 30 minutes. She gave me recommendations but even the facial was a 4/10 at best. I should note I have pretty clear skin, just clogged pores which I noted to the aesthetician ahead of time. At the end my pores were still visible clogged. It was not one of the better facials I have had, but it was exponentially better than the massage. On my way to the front desk to pay for my appointments, I notice that there are still no other customers. There was no need for my appointments to be rushed. I go to checkout at the front desk, and would you believe it BUT THEY ASK ME TO FILL OUT THE MEDICAL FORMS THAT THEY WERE SUPPOSED TO HAVE ME FILL OUT BEFOREHAND. They wanted to make it appear that they did it properly and had me fill it out beforehand. There were a number of ways the salon could have handled the scheduling mishap, this was the worst of them. Honestly, I wish I just wouldn't have had the massage at all, because I felt so uncomfortable. Do not go here. If you receive a gift card and have to engage, I would recommend neither of these services. Consider re gifting the gift card or using it on merchandise or a different service.

Elizabeth Eljaiek

I WOULD NOT RECOMMEND, I WAS a member until I had a expensive massage where I was freezing the entire time. I did communicate my discomfort but to no avail. The massages here are not inexpensive so when I called and told them my experience they gave me a mere $25 off a $185 massage. Honestly I was insulted. I just spent $185 for 90 minutes to be cold. I understand they need to make a profit but where does the client needs come into it. Basic warmth is paramount to a massage!

Amber Freundschuh

My fiance and I went for a couples facial. It was his first time having a facial and we had a great time! They were super informative in walking him through everything they doing - his skin has never looked better. We will be back again! We also had a couples massage a few months ago that was AMAZING!

Joanna Campbell

Beautiful, relaxing spa experience. I had never done a spa day before and this place was the perfect introduction. My friend and I felt very catered to and every experience was very relaxing. We cannot wait to come back!

Kierra Cooper

I loved the entire environment. And the service was spectacular.

Jacquie Moore

The rooms are decorated beautifully. The massage therapist take their time talking with you and understanding you. The staff was welcoming when I arrived and helpful and knowledgeable on the products they sell.

Sherry Tuttle

The atmosphere inside was nice, the smell was good the room was nice and clean. Liz was my therapist I got a 90min.Deep tissue massage. And I have to say I have had many many many massages over Myers and I have to say bu far Liz is on Top of that list. She did everything I asked for and at the right pressure, I will definitely be returning.

Regina Castor

I was in need of a good massage. My normal place has been closed due to Covid so I branched out and found this spa. I had Kevin and he was awesome. Deep tissue with hot stones. One of the best massages I’ve had in this city. The price was reasonable and this is my go to spot now for massages.

Sandra Hinchman

This was my first time at Scents of Serenity and it was an amazing experience. I did the French bikini sugaring and it was night and day compared to waxing. Lucy was so wonderful and made me feel so comfortable and at ease. She explained the whole process to me, offered me some great advice, and was so friendly and easy to talk to during the sugaring. I highly recommend going here!

Christina Lozada Correa

Every visit is like a vacation! Whether I go for a rejuvenating massage or an organic microderm facial, I always feel I’ve completely left Richmond, I’ve completely forgotten my stress, and I’m completely doing something good for myself. From the moment I walk in the door I begin to relax from the delightfully natural scents of lavender and luscious organic products; then while lying on the comfy heated bed (I tend to be cold natured so I LOVE this heated bed) underneath a draping canopy of sheer romantic linens, I can’t help but forget about my daily routine. Even after I leave I feel the benefits of spending that hour or so on making myself a priority. And each visit I learn a lot about the health of my skin. For the first time I am seeing the advantages of giving my skin what it truly needs instead of covering up what it lacks. And it’s affordable. There are so many products on the market that can appear to work but when you try the Eminence products at Scents of Serenity you will understand the difference in the way your skin responds to natural ingredients. These products are so rich you want to eat them! I have seen my hormonally challenged, sun damaged, aged skin transform after a few visits and continued use of the products. I even snuck off to work without any makeup on today! Thank you, Melanie, for sticking with your holistic beliefs in beauty and health. You’ve really got a good thing going!

Alena Samuel

I have visit spa in the Glenn Allen location. Beautiful spa, very clean , relaxing , beautiful decoration . Staff are friendly. I did a facial , and absolutely loved the organic product. The product is light , smell delicious, skin feels clean and fresh . Will be back next month !

Christian Mueller

I have been seeing Emily for over a year now. The environment here really helps you relax. I usually get the Mindful Moments Massage but the Aromatherapy Massage and Herbal Compress massage is great too.

Olivia Cassada-Ward

The atmosphere was very calming and relaxing. My appointment was with Carrie and she is an absolute godsend/miracle worker. I HIGHLY recommend and am sending friends!

Matthew Kersse

I set a birthday appointment/ girls day a month in advance for my fiancé and her best friend. The appointment was for a facial and a massage each. I paid nearly $600 including advanced 20% gratuity for the therapists only to have them show up and told that first they were not in the system, second the appointment had been cancelled. Regardless of the proof of appointment, payment and confirmation they were unable to do anything other than say “oh we can offer you possible upgrades and a discount for next time.” Out of maybe 20 plus spas in a 30 mile or so radius I would never come back to this location even though short pump is a nice area. Clearly either management or leadership hasn’t shown anyone how to use a calendar or taught anyone in staff training about proper accountability in business. If you’re looking to treat your significant other to a day of relaxation I would choose somewhere different because $600 and a month in advance appointment won’t help the incompetency of the staff who clearly have a disconnect in communication.

Tay BayBee

Everyone was friendly and welcoming from beginning to end. It was a very relaxing experience. I definitely needed it and enjoyed it and will definitely be back! Money well spent.

Blanca Castillo

Excellent service@

kiana hoover

Wow I’m obsessed with this spa! The service and products are impeccable. I have been to numerous spas up and down the DMV and this one is my favorite from the services they provide, atmosphere and the people who work there. A must go!

therese evans

Beautiful spa decor, excellent massage, courteous staff

Sionne Olson

I have been to their Richmond location before, but this was my first time in their Short Pump location. The space is beautiful and very calming when you walk in. Their front desk team is so kind and knowledgeable about products and services. I did a 90 minute hot stone massage with Jackie and could have gone another hour! Jackie was great! Asked helpful questions before we got started and made great suggestions if I wanted to schedule a follow up appointment. Well worth every penny!

Angela Howerton

Absolutely love this spa. I've been to both locations and all the staff are friendly, very helpful and knowledgeable. I have recommended them to so many friends. Great specials throughout the year too.

Britney McPheron

This is a warning for the short girls..... This is a spa that, when it was designed, did not have us in mind. Don’t get me wrong, I had a lovely experience and would go back. But I wouldn’t do the bath soak. It was not at all relaxing. I spent about half of the time trying to figure out how I could lay back and relax without drowning (I couldn’t) and the other half just kind of sitting or leaning back, waiting for the alarm to sound. If there was a bath pillow and something that would’ve prevented me from sliding and having my head go under, it probably would’ve been great. But they didn’t, so it wasn’t. Then I took a short shower and when I got out, I could only see the top of my head in the mirror. Again, no one was thinking about the short girls.

Denise Spencer

Sense of Serenity transports you to a tranquil escape. The service, the staff and the atmosphere of the spa were one of the best I've experienced.

Annie Hogge

Lovely staff and relaxing refreshing experience

Paula Tiller

My husband and I booked a couples massage at short pump. Patty and Kevin were amazing..we will definitely book another and ask for them

E Shug

I love this spa! I've been a client since 2011. I love to treat myself at least once a year. This past year it was twice in one year. I hope to go more frequently. The staff is awesome. The environment is very welcoming and not stuffy like Elizabeth Arden Red Door Spa. I highly recommend Scents of Serenity!!

Bill Talbert

Great service. I highly recommend.

Angelika Meyering

It was just perfect. The location is really nice. The treatment felt like a one-hour-vacation. The people working at this place a very friendly and nice. I highly recommend this place for a spa treatment. I definitely will go back there.

Amy Johnson

Super friendly staff, amazing service, no pressure to buy products. Beautiful and super clean environment!

Kate Tib

Best spa in Richmond, Va. The staff is so friendly and the massages are amazing!

J Mango

The massage therapist are excellent. Highly recommended.

Karen B

A real jewel of a spa. Had my first visit recently - a massage with Lara and I must say - it was one of the best ever! Definitely will recommend this spa and look forward to a return visit.

Annie Walther

I previously came here and didn’t have an ideal experience as I indicated on my husband, Anthony Groves’s account. I have since been invited back and had a great experience all around.

Daria Adamenko

Went for Brazilian bikini and legs waxing with Lucy. She did a great job and I would definitely come back and recommend to all my friends. She is always very professional and attentive and never painful. The place also is very clean and has a nice relaxing spa environment.

Angela Santiago

Love, Love, Love Scents of Serenity!!! Christina is definitely a master of shaping eyebrows and mine look simply fabulous!!! No one has ever done my eyebrows with such perfection...!!! Christina rocks.....!!! A huge thank you to Malia as well!!! My neck was so tight and pain literally radiated all the way over my shoulders into my blades for quite some time ... However, since Malia's relaxing and targeted massage all the symptoms have literally left and I feel like a new person! Thank you for your amazing staff!!!

Meredith Wood

We kicked off my bachelorette party celebration by getting facials and massages at Scents of Serenity and it was THE BEST experience. My MOH had previously scheduled everything through the spa manager so we were all set when we arrived. Everyone was extremely welcoming and professional. I can't wait to return for another session and this time I'll bring my mom. Thanks again for everything!

Kimberly Houchens

From the minute I entered the establishment the environment was so calm and welcoming. Check in was a breeze and then I was asked if I wanted to go to the relaxation room until they were ready for me, the relaxation room was so relaxing as well. I was seen by Mary who made me feel even more relaxed, she took her time with my facial and Brazilian. I was very pleased with my services, so much so that I booked my next appointment with Mary before I left! I definitely would recommend Scents of Serenity to everyone!

nicole curtis

This spa is absolutely gorgeous! My massage therapist recommended that I try cupping and I was amazed at how wonderful I felt afterward. By far the best massage I've ever had.

Fiona Ailor

Very welcoming & friendly. Decor is classy & serene, felt relaxed almost immediately. The service itself (facial) was excellent & Emili explained everything as she went along. Overall excellent experience which I hope to repeat!

3H Trucking, LLC T. Hemmings

Everyone was friendly and very professional! The products are amazing! Just the escape/experience I was hoping for! Will definitely return!

Jeff Percey

The ownership, management and team are amazing. Hands down, the best massages I have had. If you go once, you will go again!

Ashley

Had an amazing experience at Scents of Serenity! Everything about the Short Pump location was so inviting from the moment we walked in. We were greeted and welcomed with smiles and great energy from everyone. The spa is beautifully decorated and clean! Lauren who booked our appointment was very sweet and accommodating. We received a couples massage from Kevin and Jackie and I can’t say enough good things about it. They made sure that we were comfortable and we left feeling so relaxed. They were magical! We will definitely be back.

Vickie Brady

I waited for years to get another facial because I've never seen results that i expected to see. This was the first time I actually saw results from a facial. And, the results were lasting. The bags under my eyes were almost gone. I felt refreshed and i plan to go back next month for another facial.

Jana Balode

I had the best experience as usual! Tracy is a very experienced specialists and the facial was great. Looking forward to the new Voya based treatment whenever it's incorporated into the menu.

Roseann “Rosie”

I had one of the best massages of my life. The spa itself is beautiful. You feel lIke you are in Bali. The masseuse was so professional and you felt safe during these covid times. I can’t wait to go back. My daughter felt the same way and thoroughly enjoyed her massage too!

Donna Hopkins

Best massage I've ever had! Therapist was skillful and knowledgeable. All staff members were courteous and communication was excellent. I've struggled with pain and limited mobility and the massage made a big difference. I'm beyond grateful that I found this highly-trained and experienced therapist.

B B

Very clean, professional and my Massage far exceeded my expectations. I highly recommend you give them a try!

Nikida Haley

This place is so nice and the atmosphere so celestial and divine that I though the Lord himself and his angels were going to come escort me to get my service done. Dim lighting, essential oils diffused into the air, and soft serene music made this the most relaxing atmosphere I've ever experienced. I received a Brazilian from Mary and it was AWESOME! She was so pleasant and comforting and worked QUICKLY to make sure I experience as little pain as possible. And the best part is that we chatted like old pals the whole time and it really took my mind off what I was getting done. My boyfriend gave me a birthday gift card to this place after recommendation by a coworker of his, and I am so glad he did! I will absolutely visit the spa and Mary again. Thanks a bunch for a very pleasant experience!

Temple Powers

Wonderful atmosphere, attentive staff and skilled massage therapists make Scents of Serenity my favorite place to treat myself.

Carrie Haynes

I had my first facial by Kacie and I loved it! The atmosphere was incredible from the second I walked in to the waiting area to the private room. Everyone was beyond pleasant and helpful. Kacie was attentive and thoroughly explained everything and answered all my questions. I left feeling so relaxed and refreshed and cannot wait to return! 100% recommend to anyone looking for a great, relaxing spa!

Ryan Heath

Great customer service and very inviting atmosphere. Massage therapist went above and beyond. Overall great experience.

Theresa Reynolds

The spa is lovely and the services I received were wonderful. Amanda and Kacie were experts at massage and facials and for the first time, I rebooked before I left a spa. One of the best group of services I have received (the 1/2 day spa package). Highly recommend.

Paula Sheldon

A fabulous experience.

Jen G

Highly recommend Lindsey, she was wonderful! Fantastic facial, I will definitely be back!

Nicolette Williams

Alexa was amazing and my massage ended up being much better than I even thought it would be!

Ellen Guidry

This remains my favorite spa in RVA. It's the first time I have eve fallen asleep during a pedicure. The ambiance and staff are wonderful!

Emily Wilson

On Tuesday I had my first visit to Scents of Serenity. It was also my first hot stone massage, which was wonderful, and my first exposure to all organic massage products. My therapist Michele did an outstanding job and explained everything she was doing. This was my first visit, but it certainly won't be my last. I plan to get back to Scents whenever I can.

Karen McCreary

Wonderful!!!!!

Toshiba Clack

I received a deep tissue massage from Leigh (Massage Therapist) which is beyond the best. Leigh resolved some chronic pain issues I’ve been having. The spa is a relaxing and tranquil environment . I highly recommend Leigh.

Tess Sherzey

Consistently above average service - 4 services, 4 excellent experiences. I have had an amazing facial and deep tissue massage here in the past. I recently decided to try the waxing services as my other place has left my skin stressed out. Not only was the waxing service great, but everyone at the shop was very helpful with helping me sort out my moisturizer and cleansing options as the weather changes have severely dried out my skin and my normal products are not cutting it right now. Top notch, professional, caring, educated staff and always the best service and caring demeanor. I think the organic products are wonderful and I've felt confident that everyone who I have worked with knows what they are doing. This is my go to spa. Period.

michele watkins

Excellent Spa

Vitamin Sage

Great ambiance. My first time going and I'll be back. The therapist I had complimented my energy. When I wanted to chat, she chatted back. When I didn't she kept quiet. I never had to tell her how much pressure to apply. All I need is a glass of champagne for my next visit and I'll be officially in serenity.

Emad Jawed

This was my first experience at any spa and i loved it. This place is a gem. It felt very relaxing and peaceful. They are very welcoming and explained us everything throughout our appointment. They even gave us samples on our way out. Will definitely come back.

Margaret Pollard

Exceptional customer service from the moment you walk in the door. Kevin was professional and gave an amazing massage. Can’t wait to go back.

Charlotte Koke

A Scents of Serenity Organic Spa experience is transcending. Stepping into the beautiful atmosphere of diffused essential oils and gorgeous decor was just the beginning. I said yes to the tea while made comfy in the sitting room and marveled at my surroundings feeling like I was was the most important appointment of the day. The staff was genuine and courteous. I was then escorted to another over the top room for my massage. I’ve had many massages and can tell you from experience my therapist was skilled. So as the soft music played and my sore body was relaxing, knowing the products were truly organic and cleanliness a priority a big plus, I’m sure I fell asleep. Thank you for such a great Spa right here in RVA and Glen Allen.

Judith Clarke

I had the most wonderful facial with Tracy. Not only was she very professional, she was extremely interested in meeting my needs and in explaining everything she was doing. I have nothing but great things to say about Scents of Serenity Organic Spa... I have previously had a facial and a massage here. The surroundings are so inducive to a total relaxation experience. I look forward to many more visits.

Michelle Sanford

Had a wonderful 60 min massage. Spa is peaceful, super clean and beautiful. My masseuse was wonderful. Excellent Covid precautious. Will go back for sure!!!

Katrina Drummond

The atmosphere was beautiful and relaxing. My experience with Sam (ME) went well. We had good communication, and she recommended products based off of the condition of my skin. I purchased additional products and hopefully will see desired results. Hoping to bring hubby along for a couples Valentine's Day treatment!

Stephanie Ilg

Everything was nice and professional and calm. Got a gift card for Christmas for a package. Massage was great and my facial was amazing. Just moved here at the beginning of the year…So glad I think it’s going to be my go to place!

Lyn Lloyd

I left there renewed and on the right path for a smarter routine. They are wonderful. Took the time to explain my custom beauty regimen.

Tracey Mallory

The ambiance is spectacular ... the atmosphere and wonderful staff leave you feeling completely relaxed. My husband and I do have the couple's massages and have been to many other spa, and this is THE ONLY spa we will go to now.

Airen Adamonis

I live walking distance to the Libbie/Grove location, but wanted to try out the new Short Pump location, which looks really cute and seems to offer an array of different services. I scheduled appointments for myself, my twin sister, and boyfriend to get massages and a facial on my twin sister and I's birthday. I scheduled these appointments a good month out and received numerous emails and intake forms to confirm the appointments. The very morning of our services, I received a phone call about an hour before our appointments to inform us that the esthetician who was to perform the facial had called out sick and therefore the facial was not possible. We wound up cancelling the other two services since we were planning to come into together as a birthday celebration. Given the COVID-19 pandemic, I am grateful that sick employees are not performing services, however, I am surprised that they do not anticipate these types of situations and have backup estheticians to provide services in case someone calls out. I frequent spas all the time and have never had a service cancelled the morning of with so little notice. Obviously, we are very disappointed and will take our business elsewhere in the future.

Rachel Kelly

Wonderful, unique experience. Tailored to meet individual needs and customized just for me. Far exceeds my expectations every time.

Savannah Brotherton

First time visiting for a 60 min massage. This place is clean and beautiful. Customer service is top notch. Got a membership upon checking out. Highly recommended

Peggy Schoonover

Looking for eminence skincare. Went in to see about the products and the lady there didn't really know any thing about them recommended anything.

Nancy Gillespie

My massage was the best I have ever had! I already have another appointment!

Katherine King-Walker

Scents of Serenity (SoS), Anna in particular was very accommodating for our couple’s massage especially since we arrived late!

Sierra Stanfield

Most relaxing environment for a stress free escape!