Reviews of Hand & Stone Massage and Facial Spa - Saskatoon (Massage Therapist)

Ahmed Moussa

Went there for a massage last week, I had one spot in my back that hurts me, I ended up with a new spot that hurts. Now I have two spots really hurt my back. I communicated clearly about my spot in my back so she can focus on, but she kept focusing so hard on a spot that doesn’t bother me. I ended up with a sore neck until now I can’t move my neck or my back. I was rushed rushed rushed, very poor service and poor communication. Never ever going back again, never referring this place to any friends or family.

O'Brian's Sales and Leasing By CAA

My company was using Hand and Stone Massage in Saskatoon. My feedback is the price is higher than everywhere else in Saskatoon. Actual massage is fine. There was a dispute during one of our transactions recently and I got a chance to speak …

Lilly Amin

This place is awesome and super pampering! Jodine is superlative amazing. Magic hands at massage laced with a positive personable attitude! …

Brandee Friesen

Massages are always incredible. Peaceful and quiet and perfect amount of pressure- Leave feeling brand new and rejuvenated. Facials are mediocre. Nothing bad or anything, maybe it was so basic cuz that’s what I booked for? Just simple glorified face wash that’s all.

jerry Patel

I would like to thank to Sarah for awesome massage therapy ???? , I feel really good after that. I will book my next appointment with you for sure !!! Thanks again ????

Kaleigh McNeill

Hand and Stone graciously sponsored my Ringette team and donated to our fundraising efforts. I took a tour of the spa and was immediately relaxed as soon as I walked through the door. The atmosphere was SO calming, clean, and peaceful. Andrew was awesome to deal with and the rest of the front desk staff were very friendly! Can’t wait to get a massage of my own there soon!

JM

Highly recommend Mathias here. Always provides the best treatments and feel like new. Great flexibility for appointments, his services must definitely be tried.

Rohith GK

Had an excellent Cupping treatment with Trent, loved it! Would definitely recommend it.

hailey edwards

Anthony is the best, came in with a really tensed up neck and shoulders. After the session I felt 100% better.

Laurel D.

A lovely quiet efficient atmosphere! Very polite staff. Very quick to reply re appointment bookings.

albert matthies

Excellent service! Location, parking, ambience, are top notch. Massage therapists are well trained, attentive, and thorough! Thanks!

hetshi patel

This place is awesome. It was my first time experience at this place. It impressed me a lot. Feeling relaxed and overwhelmed myself with freshness seems like I will enjoy my entire fall semester this time. Worth it! will visit again.

Brady Beat Dancer

Great massage. Good staff. I was coming for probably 6 months... But the management could be better. I do not recommend being a "member" and prepaying... It was harder than it needed to be for me to cancel my subscription and it felt like they are a bit aggressive to get your money. I think they need to be more considerate with the clients, and be more relaxed with the bill. I wouldn't recommend.

Gertz

I called Hand and Stone as a last resort to help or get rid of a 4 day migraine. I was thinking there was no way of getting an appointment the same say. I was able to get an appointment an hour later. I was suffering immensely and tried a massage to see if it would eliviate my pain. Upon entering the facility I was greeted by a friendly receptionist who was very friendly. To my surprise they offer add-ons for a small fee to any massage package. When I saw the peppermint scalp massage I knew I had to go for it. Angela was my massage therapist and she did a wonderful job. When we entered the massage room I told her my concern with having a migraine and immediately without me asking she dimmed the lights to help me. She was very caring and kind. The massage felt amazing and the peppermint scalp massage reduced the migraine pounding tremendously. Once my massage was done, I felt a million times better. That night my 4 day migraine was gone. When I went to the front to pay, I signed up for the membership. I love how they have a points system where you receive a certain amount of money off your next service. Thank you, Angela and thank you Hand and Stone ! ????

Danielle Triolo

Do not recommend to purchase a membership through this company. Not only did I make that mistake, I am still paying for that mistake *literally* when I cancelled my services over a month ago. My ex, booked a message. My name somehow got tied in because we go to the same place. They charged ME, as a no show when I did not show up. Yes… you read that right. A completely different customer who I have no tie to other than knowing him from past experiences, which I had disclosed to them, booked an appointment with Hand and Stone. When he did not show up and payment was not able to go through, they charged my card for some reason. The manager gave me his word after a lengthy conversation that it would be fixed. Yet. They then proceeded to send me to the collection agency. Hand and stone won’t return my calls as of now. I am a single mom, trying to maintain a good level of physical and mental health. Places that are money hungry like this, are exactly why people on a budget are afraid to spoil themselves. Make one wrong move, or just know the wrong person by association, you will be burned. DO NOT GIVE THEM YOUR INFO.

Andy McGhee

This place is a little slice of paradise in a bleak frozen tundra. Clean, warm, and super relaxing. I especially am a fan of Jen Irvine, top notch treatment! All therapists are very professional and know what they are doing. Do yourself a favour.

Head To Tail Pet Spa Inc.

I enjoyed my message. After a hard day it was very relaxing. The nice new facility was beautiful, clean and welcoming. The staff was professional and friendly. There are lots of options to personalize your experience. I tried the hot stone message.

Libby Chorney

had a good experience at a good price. my massage therapist (I believe her name was Tracey) was professional, listened to my needs, and created a welcoming, safe, and relaxing environment. I will definitely be going back to her for my next …

danielle Kerr

I have been going to Anna as my massage therapist for quite awhile now and I just wanted to take a moment to express how amazing she is at her job!! She is able to find the exact root of my problems in my back and I come out feeling …

Tanika H.

This is pobably the most inviting Spa in the city! I've been to a few others and really feel welcome here. The staff is friendly and very professional and I can tell they really work to give you the best experience! I had my first facial here and loved it! I plan to go back for my 3rd massage very soon! I totally recommend :)

Carmen W

I've been a client at H&S for close to a year now. I've had about 4 RMTs here and each of them have all been absolutely wonderful. I especially want to take a moment to acknowledge Anna. She is an absolute pleasure and genuinely cares about the health and wellbeing of her clients. It's evident that she takes great pride in her work and is a skilled individual. Her technique in Thai massage should be requested by anyone with deep rooted body discomfort. Keep up the great work, Anna!

Mackenzie Rae

Yesterday i called to see if i could get in for a prenatal massage this week and i got in today. I explained this is my first message ever and I don't know what to do & I asked if there was anything I should know before I come. The receptionist said nope just show up 5 to 10 minutes before your appointment to fill out some paper work. Great right? Well I showed up 10 minutes before my appointment and got my papers to fill out.. 245 rolls around and I'm brought in the back, I asked to use the bathroom quick then went in the room. I was then asked questions that I was previously asked on the paper work (which he had in his hands) that took up some time.. he then explained to me how to lay with the pillows on the bed and then came back in a couple minutes later when I was ready. By the time we actually got started it was 257 (there was a digital clock in my face) and by 330 he was out of the room massage was over. I then got dressed and left not thinking anything of it but then realized that it wasn't a 50 minute massage that I paid for. The massage was nice but short and I should of been told to come even earlier if it's based off my appointment time not the start time so I could have been told what to do when coming for my first message. I would have like the whole 50 minutes seeing as I paid for it and was really looking forward to a relaxing prenatal massage UPDATE: Very pleased I got a call from the owner willing to fix the problem from my last visit and credited me another massage :) thank you.

Simone Schofield

First hot stone massage I have ever had. The place was so relaxing. Easy to get to. My therapist Jordan was incredible. He asked me about the areas that were the worst and worked on them. I felt comfortable and stress free through the whole thing. He even gave me tips and tricks to do daily. This is my go to place now!

Diane Makes

I've been getting massaged for years and this place by far ranks the top of my list in the city! Kylie gives the most stress relieving massages and also relaxing ones when I just need some TLC. I had one appoint once that lasted 100 minutes and that was aaammmmaaazzing!!! It took me the first 40 minutes to relax completely, then the other half put me in a place of creative visualization that when I left I was able to follow through with ideas I've been contemplating. I had a burst of creative energy that lasted several days! I appreciate how clean the whole facility is. The bathrooms have real towels to dry hands with. It's quiet, the table is heated and I love that! I can keep going but, just go and experience what I'm talking about. You will be pleasantly cared for.

Chewn Pham Bangsund

Great great service.

Mashl Khan

I went in today for the first time, Jennifer did an amazing job. She did my facial and waxing. Waxing was good and the facial was awesome. So relaxing . She has magic in her hands. The place is neat and clean and the staff is very friendly and polite

Avery Luchia

Hand + Stone Spa is the ideal relaxation destination in Saskatoon! The spa is located in a cute neighbourhood with plenty of parking. The atmosphere is calming, with a water fountain in the foyer + complementary lemon water. The teams host is such a sweetheart, she knew my name when I entered the spa! I am very impressed with this level of hospitality. I had the detox facial with Rowena + the experience was fabulous! The beds are heated + there is beautiful art in the treatment room! The products this spa uses for facials show immediate results! When I entered my skin was dull + breaking out, + when the treatment was finished my skin was radiant!!! Rowena was very knowledgable + gave me some great tips on skincare. This was the best facial I have ever experienced in Canada! The powder room was clean + used proper towels to dry hands with. I could keep going, however words cannot describe the feeling of pleasure I experienced + left with! All smiles! :)

Rochelle Haubrich

Very clean and professional atmosphere with a willingness to participate in community fundraising! Fantastic place for a massage or facial!

Iwokrama Forest

The good Very clean and spacious treatment rooms, Comfortable massage tables and linens Friendly and skillful therapists The Not so Good 120.00 for 60 mins is ridiculous Reception staff provide good service only when they are in the mood Can't check availability and book online Overall decent spa, but too pricey for my pocket.

Anna Bornyk

I received a gift card for a free massage, and I'm glad it was free. I won't be coming back, as the massage I received was bland. For 30 minutes she did the same 4 motions on my back.

Chantel McDougall

Great Service! Clean, organized, everyone is friendly, massage therapists take their time after your massage to give you exercises. Front desk staff also takes their time to assure you understand fully what each service offers.

Prime Time Funk Mods

Top notch professional service! Pricing is competitive, the team has tried hard to accommodate bookings, and a few words about Kylie; she started out really good, and she gets better every time I book in with her! I'm conflicted about recommending her, because I'm afraid she will get too popular for me to get in to see her! ;) I did read the lone negative review on here for this business, and it is notable that that gentleman doesn't have anything nice to say about any business he has reviewed. Ignore it, and book here with confidence!

Sudhir Suryavanshi (Baujee)

Love the Warm ‘n’ Cozy treatment and the feelings.

Karen Gaudry

Love this place! Very relaxing and clean environment. The staff are very friendly and helpful. I highly recommend Hand & Stone for any service you need including all your skin care products. Cant wait for my next facial and massage.

Melanie

Just had a massage with Trent today for a concern of neck and shoulder pain. He focused on getting mobility back in my shoulders and did an excellent and relaxing job treating pain in my neck and head. Feeling like myself again! I would highly recommend creating a treatment plan with him for his unique and effective treatment style. Thanks Trent!

Ariel Roach

Just had my first hot stone massage, with my massage therapist Tess. It was absolutely amazing. I feel incredibly relaxed and stress free. There was a great atmosphere, I felt very comfortable, and Tess was very friendly. I would 100% recommend coming here.

Anzhelika Teymurova

My favourite place for massage and spa from now and on!! I had absolutely amazing experience with my massage from Julie! I am really happy I had those add-ons of foot scrub treatment and cold stone facial massage. From the moment you walk in you’ll feel pampered and treated in the most professional way for massage and spa services!! Love love love it!!!

Nadia Heisler

Very good therapists, friendly staff and nice place/atmosphere. Have tried different massage therapists and they were all great. Amazing facials as well. The membership peogram is totally worth it.

Amy Tran

Really enjoyed my first massage here with Angela’s help today. I got a cramp on my neck and shoulders and she helped me to loosen it so easily in an hour. Very good job, Angela! And I love the atmosphere in the spa too. Really relaxing!

Anthony Patry

The service was great and my massage therapist sandi did an amazing job keep up the good work!

Colin Gaudet

Friendly staff. Great massage with Savanah. Online booking doesn't always work. Phone in to make appointments

lorena moore

Clean, professional and good staff. All the staff are well trained and good at what they do. Weather its a facial or massage. No matter who your booked with your going to have a good time. Also the staff do an incredible job at keeping the spa clean and tranquil. All surfaces, counters, tables, linens, and walls are scrubbed between each person. Its literally one of the cleanest if not the cleanest place in the city. I trust them. The owner is also the nicest guy as well. 1000/10 would recommend. Also the skincare line works. I've used so manny in my day and this one works and is priced very fair for all the good it does.

Karla Bowman

0/10 Their website states that if a client needs to cancel an appointment due to Covid symptoms they would waive the 24 hour cancellation fee. This spa has failed to adhere to those statements and will charge regardless if you have Covid symptoms. I had to cancel to the dentist, a hotel and a this place. This business is the only business who had charged me a fee. They accused me of lying, wont return my calls and sent the fee to collections. Take my bill out of collections and fix this matter. The manager responded to this review but hasn't returned my phone calls.

Shannon Carson

It was wonderful. Kind of an awkward place to find but lovely staff. It is borderline expensive unless you get the year membership.

April Ann Canizares

The management has an awful customer service. I have been their customer for a year. I availed the membership since I like their massage services even though I have to drive 18mins and recommended it to my husband which he was also a …

Kendra Anderson

Trenton did a good job on my neck. Fixed my head aches. Great place!

Kirsten Henderson

I went for a sensitive skin facial. It was a port experience overall. I didn’t find my esthetician friendly and she had very hurried hands so it was not relaxing. My first facial with no face steamer which was disappointing. When my mask …

Cjc605

Hand & Stone Massage and Facial Spa generously supported a local Christmas fundraiser to help create Christmas hampers for local families in need. It is greatly appreciated. …

C H

Big shout out to Andrew and his team at Hand & Stone Massage and Facial Spa from the Bobcat Thunder. Andrew gratuitously donated services to help support our community (Stonebridge) minor hockey team fundraising campaign. I was given a personal tour of the facility and wow, what a peaceful and tranquil place. I talked with the woman whom eventually won the donated services and she stated the services are equally as impressive. Great job Andrew. We welcome you and your business to our community!!!

R L

I would give zero stars if I could, what a terrible company..

Bailey Burnett

Very welcoming and relaxing environment as soon as you walk in the door. The staff is very friendly and professional, the facility is super clean, and the massages and facials are the BEST I've ever had! I would highly recommend to everyone! 6 stars!

James Viehweg

A huge rip off. The massage was so so the first time when went with girlfriend. But then they overcharge beyond their "special price". Saying oh, we thought you wanted full hour. Then second time, as tried to give them a chance, they again over charge beyond what was asked. And this time the massage was non existent. Tried the hot stone, and they barely did any massage, all that was felt was the heat. Avoid this place. Looks good, but add charges without letting customers know, and massages are as if your kid moves their had around a bit on your shoulder.

Ruth Doell

I just wanted to say what a great experience I have had with Anna as my massage Therapist !! She is very good at this her chosen profession and I wanted to give her a shout out !!! She is so professional and has pinpoint accuracy in finding the problem areas and I so appreciate finding such a great massage therapist!!! When you find a good one you don’t want anyone else !! Anna will be my choice every time !!!

Owen Son

I had a facial with Rowena and it was the highlight of my summer! It started with the warm welcome from Andrew at the reception as i felt at home right away. The place is brand new and has that ideal 'spa' atmosphere you'd look for to enhance your experience. As for the facial itself, Rowena was very skilled, knowledgable, and just a really pleasant person to work with. I will definitely be coming back soon! :)

maria Maria

I had the best massage in a long time by Petra. I would definitely go back.

Sean Walton

Have had a few mix ups at the front with double booked appointments. Tracey has been my goto lately as she has really been helping me release some tension from work. Very informative if you ask and super quiet if you don't. If you want to go and get a rub down o the beach try Mexico. If your a big dude that works and is always stiff she will definitely set you straight.

mihir patel

wanted to cancel my membership, told them one month in advance, still got charged for extra month. when i called them, they said i did not sign the request but no one at spa asked me to sign anything. and manager told me that you have been charged so you can come anytime to use your credit. lol i was moving out of town.. just poor communication.. on the other hand , i would give recommendations for a massage with Seema. works on what your needs are. and what needs to be done

Pat H

I had an appointment today with Julie, and for those who want it short and sweet, I have already booked more appointments with them. Price was fantastic, the store and office are welcoming and peaceful. The service was fantastic, expert advice, and professional. The front office staff Crystal was fantastic and welcoming and I HIGHLY recommend them as one of the best places in the city.

Hugh Douglas

Great massages but do not like my credit card charged for massages not given. Why charge a card for 4 months when not one was given and continue to charge the card? Not impressed with this type of charging.

Cory Fitzpatrick

Relaxing experience for my first time ever getting a facial! They were all helpful to navigate through this process! Well done Hand and Stone Massage and Facial Spa!

Stephanie Beverly

Staff are pleasant and accommodating. The environment is relaxing and refreshing. They have hot and cold stones which I really enjoy!

DMC

Therapists and estheticians are awesome! Reception was very friendly, though I found the fact that reception encouraged clients to pay before their service disturbing. I’m not sure if this is management directed but it seemed unprofessional and a hindrance to the clients opportunity to tip for superb service. I needed to make another transaction specifically for tipping after my service.

Kent McLeod Memorial Golf Classic

We would like to thank Hand & Stone Massage in Stonebridge for graciously donating to the College of Dentistry Kent McLeod Golf tournament. We were on a tight schedule when prepping for the event, but you went out of your way to still participate in our fundraiser. We can't thank you enough and one of our students is very excited to use their package and relax!!!

Barret H

The staff at hand and stone are marvellous. Front staff were helpful and efficient and Hanna S is a remarkable massage therapist. She is kind and professional. She questioned my past injuries and was able come with multiple treatment approaches and continued to question the effectiveness of her treatment throughout the massage. Aswell, upon returning for further treatments she question the out come of her prior treatments to make the fallowing treatment even better! I would recommend Hanna to anyone whether it is a sporting injury or just a relaxing massage.

Shaina C

Friendly, knowledgable staff who strive to give their clients the best experience possible (and they always do!). A clean, aesthetic, and welcoming facility. I am already excited for my next appointment! A great place to frequent.

Morgan Cote

Good and reasonable priced massage place. Excellent staff, very clean

Kristina

Asked to Cancel my account with the co. sent the wrong form, they did not send the correct form. The company will not refund the funds post request to cancel. Considering their best RMT is no longer there, I'm stuck having to return to use my $1K in overcharges.

Hiral Patel

EDIT in my previous review, store followed up after and fixed my account. Thank you Andrew for fixing my account and waving all charges. Happy and satisfied the way he handled and fix all this situation, they have the best massage therapist, I would specially recommend Jodine Rodway.

Shalynn Regier

An amazing experience for a facial. Took extra care to ensure quality and satisfaction.

Brooklyn Denton

Hand & Stone Massage has helped raise money for the 5 Days for the Homeless Saskatoon campaign in the last two years. Ive seen in the last two years, personally, how far their donation goes. We raffle off this prize and every year we make over $300 to give to our youth at risk center here in Saskatoon, EGADZ. Businesses like Hand & Stone Massage make Saskatoon a great place to live. People who are involved in our campaign get very excited for this businesses contribution every year now! You help us create change for youth in this city & we are very grateful

Gail Fairweather

I went for a massage today at hand and stone the massage therapist very professional was Trent Fehr he was very polite and very attentive to my needs for the massage. I am recovering from knee surgery and made my experience at hand and stone a excellent experience I felt relaxed and my leg and knee were a lot better. Ì would recommend Trent for a massage and he's a great person to be around.

Ankita Shah

I went for a facial. Highly Disappointing and a waste of money. That was the worst facial I ever had.My first facial with no face steamer which was disappointing.and I complained about facial to the receptionist and she didn’t reply properly.i am done with hand and stone.

Jen Balderston

I had my first experience at the Hand and Stone Spa tonight, with a hot stone massage, and I will definitely be going back! Amazing customer service from the front desk to the massage table. Everyone is super friendly, professional, and personable. The space itself is inviting, relaxing, and super clean. Ask for Michael!! He is extremely knowledageble, listens and asks for feedback, and makes your comfort and the reason for your visit a priority. I'd give more stars if I could!

Brooklyn Mierau

Quite expensive.

Vanessa

Friendly team, much larger space then it appears from the front. Qualified technicians. Repeat visit booked !

Kyle Richard

I urge caution using this massage studio. My appointment was booked over the phone but when I showed up they didn't have me in the schedule. Staff didn't make an attempt to fix their mistake. I booked work off for this appointment making this situation worse. Scheduling mistake aside, I'm saddened by their lack of effort to make this better. A massage studio valuing their customer would make even some marginal attempt to improve the situation, which didn't happen. Their indifference was astounding.

Misha Patney

Highly professional service. Very relaxing and peaceful. I highly recommend this place. My experience was totally amazing and I felt very relaxed and refreshed after my session. I would love to visit here again.

Trevor Martens

I never felt the need to get a massage but I was convinced to use my work benefits and I figured I would take a chance at Hand and Stone. I had a massage and it was worth every minute! I've been back a few times with different massage therapists and each one has been equally great! The customer service is great and I would definitely recommend a massage with any of the skilled RMT's at Hand and Stone.

Natasha Clark

Love Angela for my monthly massages, the package is a great deal and let's me afford to go more often. Good facials as well

Barbara Maduck

I have been receiving all my facials and massages at Hand and Stone for the past 5 years. I have never been disappointed in the services. I appreciate the ability to share my membership prices with friends and family members. What I like about the membership is that it keeps me accountable to the very much needed monthly massages!

Nina Glass

Just had my first massage at hand and stone massage and facial spa, I could not have had a better first experience. Tess was very gentle but still worked through my knots. Super friendly staff. Just an overall really great experience. Will definitely be going back again. Thanks again to Tess!

shawna young-quintin

I reached out to Hand & Stone Massage and Facial Spa in Saskatoon to see if they would support a online auction I am holding for Make-A-Wish Saskatchewan. I received a response very quickly that they would love to support me and asked for a …

Patti H

Awesome massage and so relaxing and clean!

Deborah Skelton

It’s been a long time without the spa experience for me during this time of uncertainty but regardless, I treated myself as I do once a year...realize things aren’t quite the same..no more quiet times drinking cucumber mint water relaxing between procedures...yet, they are doing their best. It was very procedural and clinical but I was really pleased with each treatment.

Alex Jungwirth

Massages were good. Management is a joke and money hungry. My GF and I were members on and off for two years, one massage was missed and we didn't pay, They decided to go to collections and harass her for weeks. We both are no longer members and will never go here again. Wouldn't recommend.

Farren Larson

6 stars for the whole team! Relaxing and clean environment, professional and knowledgeable staff. For a newcomer to getting treatment they explained and informed me of the whole process. Savannah gave me a hot stone massage..incredible! Rowena's facials make you feel 20 years younger! Great job guys! Keep up the good work!

Archan Kakadekar

I’ve been coming here for two years now and I am always more than satisfied with the massage therapy I receive. I highly recommend Tayte, she’s stellar!

deepak kumar

Hardly finish 1 hour, they charged me for 1 hour but actual time was 47 min.

dani triolo

Do not recommend to purchase a membership through this company. A completely different customer who I have no tie to other than knowing him from past experiences, which I had disclosed to this business during massage sessions, booked an appointment with Hand and Stone. When he did not show up and payment was not able to go through, they charged my card. The manager gave me his word after a lengthy conversation that it would be fixed, but they instead decided to send me to the collection agency. Hand and stone won’t return my calls or make this right. I am a single mom, trying to maintain a good level of physical and mental health. Places that are money hungry like this, are exactly why people on a budget are afraid to spoil themselves. DO NOT GIVE THEM YOUR FINANCIAL INFO. You will regret it.

Rick Shannon

The therapist are skilled and professional. The facility is clean and well appointed. My only bone which is a BIG bone is their pricing. It's like 94.00 for 50 which comes up just about 120.00 with taxes and a nominal tip. Most places in …