Reviews of Big Box Outlet Store - Vernon (Mall)

Leanne

Big Box is definitely one of the best places in Vernon to shop. There is always a great variety of stock and plenty of good deals and regular sales. The staff are always friendly and outgoing and always take the time to answer any questions I may have. With every large purchase I have made they were quick to offer a 'carry out' and loaded the item into my car. I am in the store on a regular basis and I must say that it is the cleanest and most well organized of all the Big Box Stores that I have been in. I would highly reccomend this store for all your household needs or wants. ????????????????????????

Julia Atkins

I love it here!! It has amazing deals!

Daryl Brodoway

Colleen's customer service was amazing and she's very knowledgable about the products in the store.

Lauryn Eddy

Awesome manager Deb, always willing to help, great customer service.

Laura Tipper

Left over stock from Justfab, costco and many other big box stores.

Knurd Entertainment

I was just denied sale because I wanted to use tap in my phone and I didn’t have ID (forgot my wallet). My phone requires my face to unlock and pay. That’s more secure than someone just tapping a card or putting in a stolen PIN number. I think the staff need to be educated on security because I’ve never had this happen before at any other store when using tap.

Rick Dohnal

Always great deals and a friendly, helpful staff

Breanna Insel

Love the store !!! Great team , awesome help .

James Kester

Great prices Good service

Scott G

Liked it alot some good deals on clothes furniture blankets food staff was friendly and on the mark. Highly recommend

Dean Warren

I dropped into the store just before Christmas, The associate that helped me was super friendly she took the time to show me where the item was that I was looking for was located. Answered all my questions. Her name is kya, she is great!!!! All the other associates was very friendly, very helpful. Awesome experience!!

Bellows

Bought our chairs for our kitchen form them and we love them cant go wrong with the price either ❤

Robin Coogan-Penner

Great prices, selection always changes.

Hannah Elizabeth

I absolutely love the big box outlet in Vernon. I got to deal with the assistant manager Candace over the last couple months. She’s the most happiest helpful woman you’ll ever meet; if you’re interest in buying furniture, groceries anything at all. Stop at the big box outlet in Vernon! It is clean, the employees are helpful, and the shelves are always fully stocked. The furniture collecting is amazing - you’ll definitely find something there that you’d like! :)

JJ Chernencoff

i heard there were a special kind of crocks here

Mary F

Love this place! Quite clean, well organized, lots of selection and of course, great prices!

Rainman333

I have been looking for a sectional couch for months.. dealing with furniture stores, getting pressured to buy . Finally I went to the Big Box Outlet and had a wonderful experience with Tammy and Debra ???? I found the best couch ever with beautiful pillows and more ! I love this store .. my new best spot !

Natasja Ilnyckyj

A few months ago I was in the Kelowna store, when I went in it was dingy, dusty and disgusting. When I tried getting some help to find something a taller slimmer man (that obviously worked there) told me that he was busy and couldn’t help me. I told myself that I would NEVER go back to a big box store. Fortunately a few months later my friends wanted to go to this big box in Vernon. I have one word - WOW. I was amazed with the customer service and how I felt like family in there, Candace was super kind with me and helped me find a Great recliner chair for my father and brand new sectional for myself and the manager Debra was so kind to me aswell. All the employees are all friendly and extremely helpful no matter how busy they are. I now once a week will drive 45 minutes to go to the big box in Vernon; if anyone wants amazing customer service by friendly staff, go to big box outlet in Vernon! See you girls soon!! :)

frckn nyc

Good store amazing staff!

Justinn Parkinson

Nice place items staff weren't overly enthusiastic, especially after I just paid $600 for a table.

Patricia Maguire

I love coming into the big box outlet! Everyone is so friendly and the store is very organized:)

christine adams

I was in the Vernon store today and had excellent customer service. Thanks, Lucas!

barb mclean

Favourite place to snag some sales. Allysa the sale rep was very friendly and helpful.

Harmona Lautte

Always a good shop here. Most of the staff are really nice.

Bonnie Lawrence

It's a great store. Go there frequently to see what's new.

louanne flintoft

My husband and I are extremely happy to having your store in Vernon the staff have always been helpful and pleasant. With product coming and going quickly they still know if they have a product and where it is. Thank you Thank you. We will always check and shop there

Colton Dick

Staff member's were goofing off.

Ed Imhoff

Some good prices some bad prices you really have to hunt through the store

erinn schroeder

You never know what your going to get. The stock is constantly changing. If you get lucky enough to find what you are looking for, you will get a great price.

James Dean

We've bought many appliances from this BBO location including an LG dryer/washer combo, an LG oven, and an electric standing desk - and Tammy was exceptional in helping us with our transactions in every step of the way. Tammy and her staff are very knowledgable about their products, professional, and they do NOT engage in any pressure sales. - they even held our purchased item for a couple of days until we managed to secured transportation. This Big Box Outlet Store comes highly recommended, and Tammy deserves a raise!

Colton Goodwater-Paul

Staff is always super friendly, and plenty of amazing things to buy! Would recommend. :)

Dallasr

Reece is a super cool dude you should meet him

Kyla K

Lots of different stuff in here, pricing and selection are bit hit and miss.

Tim Jones

Great spot to find a variety of products at a decent price. Deb the manager is always there to help and with big smiles.

WOWS RCNVR

Great staff, tammy was very helpful

Dana Storm

Has basically all your shopping needs, food, clothing, furniture, hardware, seasonal goods; friendly and helpful staff as well.

Ruben Perez

(Translated) Good, many things at a good price, good service (Original) Buen, muchas cosas a buen precio, buen servicio

P51 Computing

Wonderful prices and great staff. The manager spent extra time with us as well.

Troy Assaly

Ally helped me find exactly what I needed and was really nice to deal with.

L Martens

When we go to our store Tammy is always friendly and helpful. She goes out of her way to help us. Thank you for being you Tammy :-)

Clownputer

They don't display any signs or suggestions anywhere inside or outside that the store policy is that you can't have a bag. I refuse to leave all my valuables on the floor near the exit of the store. I simply wouldn't have entered the store if I knew I would be hunted down and confronted by an employee. I'm aware that walking and carrying a bag is somehow unaccepted by certain stores (with signs on the door) hence why you should warn customers with a sign or statement, instead of the false sense of security that I am welcome to shop without scrutiny.

Jordan Bell

Good service. Low prices

theNotorious KO

This store is nice for young people to get decent stuff for the home when starting out however if I do shop here again I will inspect everything this store has a very bad reputation for switching good items paid for with broken ones of the same model tho I got a refund I would have preferred my actual item purchased and this would have been a 5 star review its about honesty and not to mention what they did was illegal too

Vandreydra Windrunner

We just bought a couch from this location, that was better priced than the competitors, by far. We received the best customer service. Initially we dealt with Karen, who was patient and very helpful and I found the couch I loved. We went back (cause I had to get the hubbys approval) and dealt with the manager, Debra. SHE IS AWESOME! She exceeded our expectations and delivered exceptional customer service. Definitely will return and recommend this location. Thanks ladies!

David England

my experience is that I can get a reasonable deal at the Big Box Outlet. I do find that they have new and damage things but that they are a liquidation store. That is why we need a person who can negotiate a reasonable price at the store at the time we are there. Please give the manager to say " yes or no"

Jennifer Zandberg

We had such a great experience at this store! I happened upon a great couch here that was exactly what we were looking for. Tammy (assistant manager I belive?) Was SO HELPFUL! We are so grateful for such kindhearted and exceptional service. We love the couch and will be back for sure!

Daniel Blažičević

Nice store , clean and organized and friendly staff.

brett sherwood (Canadian Forest Gnome)

Cheap stuff

Reece MacKinnon

Great staff that makes shopping a great experience

Derri-Ann Cooper

Debra and her staff were exceptional. Debra phoned me when my item was in stock. When I arrived, she dropped everything to assist me and had another staff help load my vehicle. They really put customer satisfaction first. I am very happy and will recommend this store.

kyle brown

Deb and Tammy are great. We recently renovated our bedroom powder room and we bought the vanity, mirror and barn door from big box in vernon. They look feel like high end material but at a discount price. I have another bathroom to do and we have purchased a 72 inch vanity from them as well.

Paul Boyd

Tammy is always very helpful, we have returned to the store several times to purchase additional furniture for our new home. She is eager to help and gives us great deals!

Debra Teigland

Recently BBOS had a Seniors shopping day and had an online hamper giveaway ! All of staff went above and beyond and enjoyed putting hampers together. We also wanted to ensure they all felt safe during their shopping experience during these unsettling times ! They were very excited to learn they would receive 20 % off the entire store. All of us want to say thank you for coming out and visiting us ????

Monty Nahal

Was doing some Christmas shopping and I received amazing customer service from a gentleman named Dallas.

Dominique Dacey

the cashier Michelle was supper helpful very kind

Spencer Marginson

Love the store! Love the staff! Love shopping there! Deb runs an amazing store!!

Hailee McLennan

Thank you Allysa R!! Incredible customer service amd knowledge of products.

Dr. Boyd Boyd

Tammy is the best!!! I love coming to the store mainly because of her. She is friendly, she is beyond helpful, and she will do everything in her power to help find the perfect item for the best price, and she takes care of both first time and returning customers. I really hope the company doubles her salary--Tammy is pure gold! <3

Cheryl Saunders

Tammy was really helpful when I purchased a fridge from Big Box Outlet in Vernon. She went above and beyond to explain the extended warranty option and was extremely pleasant to work with :)

Emily D

Went into store a few days ago and noticed how the cashier Michelle was so cheery and helpful to everyone around her, she was showing another cashier how to help me apply for a points card they had it done it what seemed like seconds,her customer service went over and beyond, I highly recommend others to visit as they have so much in store!

Lepcrow 38

Michelle was very helpful and friendly.

Charlie James

This store is clean and organized, I would like to thank Tammy for helping me find a BBQ, It was the last one on the floor so she led me right to it. Super friendly service. Charlie

Cecile Benedict

I love shopping here . Great deals ...awesome staff and Debra is the best manager ....will help you find whatever is on your list and loves it.. I also bought an outdoor sectional and than won the pool....how great is that ! One Happy customer! Cecile

Mike Warman

Good store, they have sick raybans. A store associate named Kya, helped me pick out a pair.

talia lee

This was my first time shopping at the Big Box Vernon location. I had been visiting from Kelowna and decided to check it out. I was presently surprised at the service, though I prefer the Kelowna locations' sales. The sales staff were extremely helpful and knowledgable overall.

Wayne Dacey

Went into the store today and was right away greeted by a very friendly cashier named Michelle, she was very attentive and directed us to exactly what we were looking for, the store was amazing such a great variety of things , she even joked with our kids as we checked out, in all made it a very pleasent shopping expirience

Jerry Mazur

Helpful and friendly service.

Chelsea Martin

Just absolutely the best branch to deal with. I only like shopping at the vernon location . So helpful and polite .

Jacob Vallance

Kaitlin was really nice but next time don’t ask why I bought so many gummy sharks

Colin Wermuth

Can find a deal.

Lori Purinton

Calli was wonderful! She was kind and upbeat. Great customer service! Thanks Calli for making us smile.

C Ashton

Everyone is always so friendly and ready to help if you have questions. Amazing customer service from Tammy and Calli today. Thank you for going above and beyond!

cj kay

If I could give no stars I would.. Debra is a horrible person to deal with!! The way she treats her customers is disgusting! And her employees!! Yells at them in front of customers ???? until she no longer works there I won’t be going there

Dave Cooper

purchased a sectional here and worked with Tammy on it, and it was a great buying experience - she was very friendly and helpful as were the fellas that helped load it up.

Darcie Weglo

Great service and selection. Manager Deb is awesome!

Karen Latka

I overheard the manager, Debra, explaining to a customer, the reasons for wearing a mask , DEBRA was very patient, a good listener, and calm. JOB WELL DONE THANK YOU FOR YOUR SERVICE!

ok easy

Awesome place to get some good deals. Friendly staff and Tammy the manager was super helpful. We go very often to browse around and often leave with some kind of awesome deal.

Patti McKerral

Love shopping @ Big Box Outlet store in Vernon because of the variety of things to buy. I have spent many hours in that store trying on clothes or just wandering around checking out all the shelves. The prices are reasonable and better when there is a big sale. There are always new items coming into the store. The store is clean. The staff are great All combined together, a great place to shop.

Thomas Mclean

Great deals and excellent customer service. Thanks Allysa

Cathy Hooper

I bought some Christmas lights at this store but when I got home and looked through all my bags I noticed that the Christmas lights were not there....so I called the store and they said they were still there. I went back and got them only to get home, look in the bag and realize that they had switched out the bag of lights that I had bought for a bag with only half the amount of lights in it and there was no price tag on the bag at all. (There were 2 large price tags on the bag I had bought) Flabbergasted that they would switch out the Christmas lights I had bought, I went back to the store only to be told that they could not deal with it and to come back when the manager was in. Next I called the store and asked for the manager. They said that all they could offer was a refund and after I pointed out that switching the lights out was basically stealing from a customer after an item was bought and paid for. He than told me that was the best they could do and if I didn't like it that I should shop elsewhere. Sadly those Christmas lights were suppose to go to a needy family for Christmas. It is shocking that a store would actually sink that low. My family and I have spent a lot in that store in the past but after that experience I won't be shopping there ever again.

mitchell robert

Reece was very helpful and kind he had very good customer service. It is a great store and I definitely recommend.

Tara Baumbach

I had the pleasure of initially dealing with a young man named Reece who was extremely helpful in helping me buy an air conditioner. He stopped what he was doing to talk to the manager about my question, as well as ring me through. After setting up my air conditioner, we found that the condenser was making a very loud noise and then quit. When I contacted Deb, she was very helpful in helping me find a solution as I needed the air conditioner for out of town company. I would not hesitate to shop this store again! I will keep coming back for the deals, but most of all for the above and beyond customer service!!

Angela Lawson

Good store, okay prices for a discount store. Kya was great, helped me carry my stuff out to my car.

Earl Fraser

Deb was great to my family and I. Very welcoming staff. Great deals on food and other misc. items. Will definitely return!

Michael Stone

Bought a couch from, Kya. Very knowledgeable, and very strong ???????? loaded my couch in to the truck for me.

Brenda Truscott

Fun place to shop....Staff is great....love checkout girl Sydnie!!!

Bonnie Zarchynski

Again, visiting the Vernon store is my favorite Big Box outlet store. Great selection always! Staff are always super friendly and eager to help. Visit and shop here all the time. Highly recommend this store for great deals and great shopping experience. Save a ton of money! Thank you to the great staff and management.

Dan

This place gets better and better with Debra and her team. Rachelle always greets you at the front! Brandon and Sheldon are always there to offer a hand to find a product or help you load. Prices and products are superb. The store is very organized and clean. Great place to find a deal. I haven't been disappointed. Good luck on your bargain finds at Big Box.. Cheers Dan

mar laine

We have been shopping at Big Box Vernon since moving to Vernon 3 years ago. Deb is always so helpful and friendly. She knows her inventory well and without a blink of an eye she will direct us to whatever we are looking for. We’ve been to other BB outlets and there is no comparison. Her store is extremely organized and customer service is excellent. She is continually directing her staff to ensure the store runs smoothly. It is apparent that Vernon’s BB operates as well as it does because of Deb.

Darlene Cole

I have been a regular shopper at big box Vernon for as long back as I can remember.. 3/4 of all my household/clothing items have all been purchased thru this outlet...I have seen numerous managers come & go along with employees...but since Debra has been manager the store has changed astronomically for the better!! Not only has she been the best manager u have ever had but she also has changed the whole outlook of the store for the better!! She takes the time to ensure customers are happy with their purchases & if not rectified the problem best she can, her employees all seem to enjoy working with her & have acknowledged to me personally how much they enjoy working with her.. great move in hiring her I always look forward to shopping there!!!! Darlene

Donna Smedley

We recently purchased an LG dryer from the Big Box Outlet Store in Vernon.. Buying a dryer was made a lot easier by the help we received from Tammy. Tammy was there to answer our questions but also gave us space to make decisions. She was kind, knowledgeable and friendly. We couldn't be more pleased with the service we received. Thank you Tammy,. You go above and beyond to make customers happy!

Marilyn Cox

We received an ad by email, in this ad there were power washers on sale. We stopped by the store to purchase the pressure washer. There were 2 in stock. We asked a sales associate if we could buy one these, so said they would get the attachments from the back storage room. We were then told they could not find the high pressure hose. We called the store the next day to speak to the manager, we asked if they would sell us one without the hose as our old pressure washer was the same make, she said she would check with head office and get back to us. The head office said no that she should dispose of these 2 machines at the landfill. We can't believe a company would throw away 2 perfectly good pressure washers when someone wanted to buy one. No wonder prices go up. This was very disappointing. All of our friends and family can't believe this.

Cooper

Always super friendly staff, great sales and great household items. Now don't get me wrong, not everything is perfection and sometime the quality product isn't always There, but all ya need to do is take some time and look. There is a little something for everyone!

Tone Machine

We came looking for 2 Height Adjustable Desks and pleased to say that the store had plenty of choice so we were really happy to find two matching ones for our home office. Price was great ! Dallas was awesome. He helped us find what we were looking for and organized everything, moving the desks, dealing with the transaction and helping us load them up. Really happy with the products and service. Amanda and Nick

Dean Bailey

Went to big box this week the cashier named Michelle noticed it getting busy and bounced over to open a new till she was very vigilant to make sure all of the customers had been served, she then mentioned it was her first week, I was very impressed????????

Renee Larter

I have had the best custermer service experience at the Vernon location. The staff and manager went out of their way to ensure I was satisfied with my purchase. Debbie (Manager) is wonderful and I highly recommend shopping here.

Moby D. Bridges

Reece was very helpful with bringing my couch out to my car. He had great customer service and so did Dallas with the cool mullet

Butch Armstrong

Dallas and Reese gave us great service - really appreciated their help!

Julie Sheppard

Not willing to discount on same items that the Kelowna Big Box offered.

George Klemans

The staff in the store is always so friendly and pleasant, I went in looking for towels and sheets and was helped by a very nice young man. One of the best stores around for anything, very clean and so many things to look at.

bryan smadello

We bought a couch from the Vernon Big Box Outlet store . Tammy was friendly and helpful. She was very busy and still made time to come and help us with our questions. The team got our couch wrapped and out the door in a record time. We are thrilled with it! Thank you to the team at this location .We would Recommend shopping at the big Box outlet in Vernon . Thanks Tammy and team.

Dorota Maruniak

We moved to Vernon 3 weeks ago. Needed to do some renovations and needed new appliances. We were so happy to find our favourite store here, Big Box! We found all we needed with the help of this beautiful lady,Tammy. She went out of her way to look for the right product, comparing prices, doing measurements and calculations, arranging transportation. Thank you Tammy very much!!

Acchar Dail

Staff are great and good deals!

Donna Paterson

Love shopping in your store , great prices and the manager is amazing! She is always so friendly and the staff there always seem to be happy and helpful ! I was back in Veron again because this Big box outlet is fantastic, helpful staff, the manager Debbie is happy, helpful and I wish there was a big box in Prince George and she was there. I have never been in a cleaner and organized store as this one. Your the best Debbie.

Gail

I wish to thank and acknowledge the great help I received today from Tracy. She went "above and beyond" to help me and she did it with a smile. Thank you very much Tracy, you were a pleasure to deal with and I hope you're working the next time I drop in - and I will be back.

Kate Watson

Great place to shop, decent prices too. The cashiers were wonderful, staff on the floor was helpful too, a lovely employee, Kya, helped me locate a specific item I was looking for.

Chandra Thompson

Tammy and Calli were amazing to deal with. They were friendly and helpful and I will definitely be back to see them.

Nancy Shanks

Very great service and staff. Lady named Tammy was incredible with her customer service! Twice now she has been so helpful with purchaching our bed and fridge also! We will continue to shop at Big Box

Alanna Lafferty

Great place! You can find so many different things there and as well as that the staff are amazing!!

Don Hong

Debra, Lisa and staff went out of their way to help me with my request. Lisa even offered to check with another big box store near were she lived, if they had one she would pick it up and deliver it to the Vernon store for me. When ever we are there the staff is always friendly and helpful. Job well done!

Amber Adair

Amazing people amazing place! Everyone is always will to help out .

Janice Kronbauer

My husband and myself enjoy going into the Vernon Big Box Outlet store we have gotten some great deals on merchandise. When we walk in the door we are greeted by friendly staff then we look around for Debra the manager, it has always been a pleasure dealing with Debra. Debra takes the time to help us with our needs even though she is always very busy, Debra is an exceptional person and we are happy to know her. Doug and Janice Kronbauer

Wendy Drener

Whenever I come in the the young employees working are always incredible, the boys helping with furniture and the young lady on the cash register are so incredibly polite. Great customer service overall. Wish theres was more selection as well as fitting rooms being open. Hence 4 stars.