Reviews of Apple Pacific Centre (Mall)

Nicole Paolino

Absolutely delighted with everything about this computer company. Great service that is unsurpassed. Won my heart in 1999

Timothy Chan

Great service

Moises T

Easy to get there, fast and good customer service ????

Alexis Shahriar Assadi

As with every Apple store I’ve visited, their staff are well-informed and helpful.

Janet Camche

Excellent customer service.

Leandro Laharque

They cancel your appointments without any notice

Andre Stolpinsky

Great

Anthony Lee

I was surprised when the person assigned to me came up with an iPad and keyboard and they typed that they was deaf. We communicated by typing to each other back and forth, which was easy and didn't feel any different too different than if I were to be helped by someone of hearing. They were very professional and helpful even though they were sold out of the items I had wanted. I'm not sure what app we were using, but there must be something better out there for employees that are deaf or hard of hearing. The experience was pleasant but it felt was slow and inefficient and I unfortunately was in a rush. Preset buttons for common phrases and answers would have made a good experience a great one, I think for both myself and the employee.

Brad Bonnell

I came in to the store as my macbook pro had cracked at the hinge while I was on a trip and with the wear of opening and closing the hinge cracked completely and broke off the laptop such that my screen and the keyboard area were connected only by the display and wifi cords (of which some had been severed revealing the source of my recent issues with connectivity). I was financially unprepared to buy a new laptop (as the estimated cost of repair was around $700). I think it was Allan who helped me out but he was unreal. I guess he realized this would be too costly for me at that time (I would've had to go buy a really cheap laptop somewhere else to replace this as I'm in school and needed a functional one) and he excused himself to the back and when he brought my laptop back he opened it up, and it stayed up; he had found a couple of screws that fit and re-attached the screen to the body to get me by while I figured out how to replace this one (as the issues with connectivity due to the severed cords could not be fixed in such a simple way). I've had a couple of months now to prepare and especially after such good service and a kind gesture like that, I'm nearly ready to upgrade to a new macbook.

Od

Beautiful store

Leticia Calderon

Nice place

Harold Galvez

You never get your appointed time to see a consultant.

Danial Danial

They have sales associate Rodrigo he was awesome really helped me to Choose what’s best for me I really appreciate that .

Kyle Murphy

Do you hate yourself? Floggings not doing what they should? Head to Pacific Centre's apple store and feel a new sensation of pain that will ruin your entire day. Try the greeter!

M Em

To say I am frustrated would be an understatement. My phone began freezing a couple weeks ago, so I made an appointment at the genius bar. This weekend, while I was away in an unfamiliar city, my phone had a particularly catastrophic episode and froze with the control center pulled down and the flashlight on. I tried every method of hard restart and the phone was not responsive. I had to wait for the phone to die before I could do anything, at which point I did a factory reset and reloaded all of my apps. At my appointment this afternoon, I was told that I "hadn't" done a factory reset per their "records" - why I would lie about this I couldn't tell you - and for that reason they were going to make me do another factory reset. I was told that this is the standard, in case the issue is caused by the software on the phone and not the hardware. I was told if the software is the issue, then resetting and NOT using a backup would solve the issue. The employee I was speaking to was polite, which is the ONLY reason there is a second star, however he also TOLD ME that this issue was highly unlikely to be caused by software and therefore I could just reset my phone and simply restore it from my backup. EVEN IF I hadn't actually done a factory reset prior, which I had, how would restoring from a backup fix this problem in the event that the freezing IS being caused by the software? What this tells me is that Apple doesn't actually want to solve problems for their customers if the solution is replacing the phone. Rather, they would like to punish and put roadblocks in front of customers who are attempting to utilize their warranties. I now have to skip my lunch AGAIN to go back to the Apple store tomorrow for a second visit, per their instructions. Extremely frustrating and rude. I understand Apple employees think everyone is stupid, but this is next level.

Thomas Ricks

I was helped by a hearing impaired staff which I felt apple really value all kinds of people. I was so amazed how the process reflects how apple uses their technology to help people with disabilities to communication and get on with their lives.

Rebekah Longtin

Great quick service

Khanh Vinh Le

Just a normal Apple Store

-

really helping staff.they helped me really good

Xenya Domínguez

Bad client service

Walid Baruni

Great and fast service. Got help from Daniel couple of times and he is the best. Super friendly, knows what he is doing and is simply genius.

Joyce Cheng

Good people and service.

Jatinder Singh

staff was very helpful ????

Natalie Duarté

Bought my new I phone 11 Pro here. The guy who was helping us was friendly with the process. Thank you!

ege unalan

Terrible customer service (Short Blonde Hair employee )

Sarah Pravato

Really well organized covid protocol. Wanted to leave a rave review for Carla, a really lovely saleswoman who works there. Ive been serviced by her twice and each time she provided me with very genuine friendly service despite the chaos that surrounded us in the store. Whatever you're paying her it isn't enough, she's great at what she does.

Valentina Alekseeva

Long wait time.

Alexander G. Tsakumis

Apple hegemony continues.

Roman Kluka

Busy place but very knowledgable staff on hand.

Ran Dio

Good products

Evelyn Beckett

My ipad Pro from 2018 the screen is black and it won't turn on? I plug it in to let it charge but nothing. Still, black screen. Who can help me? I use the ipad for work so I am not a fan of apple products.

Mali DS

I had a minor issue with my mac and they fixed right away. The guy that helped me was well prepared and polite. I recommend you to book an appointment online, as the store is always crowded with people.

Clifford Hammerschmidt

Telling your customers to go away and come back in 90 minutes is unacceptable. You can't even drop off an item for repair without waiting. Taking a week to fix a business laptop is also unacceptable; Dell's business warranty is next business day.

Julian HEALD

Your typical Apple store. Came here for a genius bar appointment. The gentleman who helped me was very nice and was able to solve my problem and save my computer!

Deniz Bilgin

If you need to talk to a Genius you can walk into the store and book an appointment. The waiting time is around 30 mins. They will notify you by text message when your turn is coming up. You are able to push back the appointment either by 30mins or an hour by replying to the automated text. They don't have support for laptops that are more than 5 years old. Friendly service, overstaffed store.

Ivan Wolf

Nobody helped my homeboy and i cant forgive that

Renata Gonçalves

Nice and organized store

Loveleen Singh

Staff is really nice and sweet. I don't remember the name of the girl that helped me but shout out to her. She understood the problem and she knew about the stuff I was talking. Other than that Apple itself has some poor policies.

Tony An

There are too many ppl hangout in here

David Moradi

If you value your time, i suggest you to pick a different apple store. They have absolutely the worst costumer service for repairs.

Jose Carlos Nunes Tamashiro

I love this place

Shawn Alexander

Not happy with the service. Maybe if I wasn't carrying my motorcycle Gear things would have been different. I had to contact Apple myself & achieved what their Apple genius bar couldn't do...

Joshua Fang

Bought a new drone from here. Line was a little long but the team worked quick and got me what I needed. I really appreciated the covid process and how they made sure everyone was safe. Only complaint was I bought it and then found the same product at a different store for a cheaper price.

Paul Farid

Good but little bit slow

Jonathan Yim

knowledgeable and friendly staff; had a battery replacement done in 45mins

Kuma Hettiarachchi

My customer service agent was helpful and she provided prompt service even though she was communicating just by typing, sorry didn't get her name. I will recommend this store to anyone.

Maysam Forati

I'm not sure this center is a good place for shopping Apple products. I think Apple site is more appropriate than this center.

Laura Mabee

Exceptional and pleasant service from a guy named Sherwin. Somebody give this guy a raise!

Anthony Jenkins

Best products invented , ever!!!

Mario Baldi

The Apple store at the Pacific Centre reopened only recently, so I guess it's normal that they have to figure out a better way to deal with customers under a pandemic. Unfortunately yesterday I went there hoping to buy an iPad, and after waiting 20 minutes in a line outside, I was told that I could enter only if I made a reservation online. Nobody asked me if I took an appointment before entering the line.

Fraser Doke

I find the staff young and friendly, but as a person who over the last few months has had problems with the same problem happening over and over.. icloud.. password .. that on my computer that does get it upgrades that apple tell me to keep up to date.. But I have health problems and when I go through again and again, and it hard to get solid problem solved rather than a patch up job.. I think there is something wrong when I do not change any thing.. and every few weeks it informs me of a action which I did not do, and so they check security and other stuff.. but it get frustrating again.. I hope this is one of the final time it happens.. I am lossing work as I am a person on disability and need to get my emails for some odd jobs to make ends meet.. Hope you understand I like apple but getting frustrated with the same problem taking up a lot of time.. best of the season to all.. and hope my problem is fixed by thursday night.. cheers to all ..

Eliza Blue

I needed to change my 4-mounths-old headphones for new ones, because one of the earpieces just stoppedd to work all of sudden. The stuff told me that the mechanic/repairman would be here in one hour and they will send me message to tell me when he will be ready. After 3 hours I am still waiting and nothing. I still dont have them repaired/given new ones. I just tossed away my free time for nothing. Just perfect.

Jerry Dvorak

Good service. Great staff.

Susan Thomas

Took our iPhones in to set up new 8’s and asked about recycling our 6’s. Very helpful Sales person entered our info on their Internet Recycle site and we will end up with two gift certificates for $100 each for our old phones. So happy that he did that for us as we would have been tearing our hair out trying to make our way through that program. They were also very patient with us in the Set Up process for the new phones. And a fellow from the Genius Bar checked my iPad Mini which has been freezing on me - all ok, according to the analysis and suggestions as to how to reset it to fix this problem. Yes, it took an hour and they were very busy, as usual, but they are patient, helpful and most professional.

Kevin McManus

Had to make an appointment to buy a part for some reason? Staff did not check me in when I showed for my appointment so I had to wait another 20 minutes for service.

Bryan Li

As crowded as any other Apple store. Staff knowledge is mediocre at best.

Kolby Yax

Love shopping only if I had money tho

Bruno Pantaleão

Excelent store with open wireless and very nice sellers

GOD'S SENSOR

Cool

Evan van Niekerk

Very helpful

Jamie McCalman

Poor customer service for an Apple store. Customer Service representative did not know the answers to product questions and seemed unwilling to seek help elsewhere in the store. Rather, he left me confused and not sure of my options.

Megan

Super great help and friendly customer service!

Robert Sutherland

I'm an android guy... But my office users Apple, so I go here sometimes. Always so busy, but the staff is top notch

Michél Nunes

No1 as always!

NightClub Confidential

Apple has truly mastered every aspect of the retail experience.

Baila Lazarus

Did not have the same experience as Joe below. I was 10 minutes late for my appointment and they told me to come back 45 minutes later. When I showed them my old MacBook and wanted to know what I could do about replacing it, they didn't even bother to suggest an upgrade. And weren't very helpful in helping me make a choice if I did buy a new one. The staff person gave me the basic info, but that was it. I walked out without a computer. If he had asked be a little bit more about what my needs were, and help me a little bit more to make the decision, I probably would've purchased something. The greeters at the front are very nice, but when I went to the Genius Bar to get help with my iPhone, the service person was okay, but not anything to write home about.

YQ Zhao

I went to this apple store twice. First around December 27/28. The person in front of the store was incapable of explaining how to get a reservation. The only thing they said to me was that you need a reservation but they are not accepting any right now. That specific staff was rude and abrupt I left because I was just passing by. The second time I went to this store was around 31/1 of December and January. Once again the staff in the front was incapable providing clear instructions on how to get a reservation. I assumed it was online because most places was online. But you cant reserve online. Apparently because the situation is "changing daily" that's why the store does not allow reservation online. I am confused. Befuddled. How do you get a reservation then??? Why did I have to ask the staff, "how do I get a reservation." Why can they not say. Sorry you need a reservation to get in the store. This is how you should get the reservation. I don't need an explanation on why we need a reservation (something about store sizes and staffing issues) it does not matter. It doesn't solve the issue of how do I get a reservation. Btw. The answer is you have to go to the store at 11am to make a reservation IN PERSON. idk. This seems pretty inefficient to me. They are assuming that I will be still in Pacific centre after 11am? This also defeat the purpose of social distancing. Like making reservations is to minimize in person interaction. Going in person to make a reservation is not social distancing This store needs a better manager who can think critically. And better customer service staff in the front.

Matthew Irvine

Told me I need a whole new screen at almost $200 just to solve dust in my front camera on my iPhone SE. There are several tutorials online showing how to clean the camera...this is shocking customer service!

Taylor Gill

instant friendly service ^.^

Francis Leong

Amazing experience. Went to apple store and try get latest iPhone 12 with the initial thought might be a long queue. Seems like quite a number of people is there for online reservations and collection. I went for normal queue to buy iPhone 12 on the spot which there's only 3 or 4 people before me. Waited like 5 minutes and purchased iPhone with apple specialist one on one help. Everything is sanitisation before handed over to me. And, I'm the store in 10 minutes or so. Very good shopping experience with Apple Store and its customer specialist.

cristiano REIS Reis

Top

Jason Fogg

Just a cash grab. Apple charges a premium for it's devices and has set them up to make the most money from the repairs too. In their eyes I am just a cash cow.

Maamoun Abi Ismail

I mean if you are an apple person. That's your haven. I wouldn't purchase their 3rd party products that they display like bose or sonos. You can find it much cheaper at best buy or other electronics hardware stores.

Stanley Park

This place is always busy. Have been there numerous times and you have to be aggressive to get anyone to help you. Since just standing there you will not be helped. Efficient when you are able to flag someone down but very chaotic.

Darcey Johnson

Spent two grand on a laptop. Told to leave and make an appointment to swap data from old laptop. Next appointment is in a week. Going to the store feels like week two of Covid. Disorganized, chaotic and unclear. If you have to go, brace yourself.

Chris Wilson

Friendly and helpful. Lots of staff.

Roxika Shi

Stupid Applestore ever seen.

Adrian Moise

Convenient downtown location for Apple products and support

Andrew Gong

I have come here for numerous after sales support in the past and the service has always been excellent. iPhone replacement only takes 10-15 mins; however, It is a pity that they no longer seem to offer same day battery replacement for Macs ( I was quoted a week to replace the battery despite the store having replaced mine in a day in the past). Also, calling the shop can be extremely frustrating with the automated system that makes it really hard to connect to a staff member at the store.

Christine

Terrible experience in my life with Supervisor (Kaida?). She MUST learn how to deal with customers. Her service was like Garbage. I love Apple products and service, however not anymore. Usually I use apple products and recommend it to other people. So I wanted to give my brother Airpods for his BD because I found it very useful. I cancelled my order because of her. I don’t want to buy any more Apple products from now because of her. I’ll make a complain about her through Apple customer care. You shouldn’t be confident and proud about your customer service Kaida. Shame on you. You don’t deserve to be a supervisor. APPLE learn how to train your people about customer service.

Vishal Raja

Great staff, pretty much all apple products on display for demo. Trusted center.

Jessica Hong

The staff are usually very friendly but I came in to get my iPhone looked and fixed and the process took more than 3 hours. Initially, there was no appointment scheduled so I waited 45 minutes. The guy who was helping me wasn’t friendly or helpful in any way. He didn’t smile and rarely made eye contact. We sat there running software diagnostics for the most part and he even told me to leave and to come back if the problem was still occurring after a reset. I left for 10 minutes, went back as the problem was still prevalent, and I was told to wait another hour to see another tech. I eventually fixed the issue myself after Googling during the long wait times. Do yourselves a favor and Google the issue before making a trip and make a reservation at the Genius Bar instead of wasting hours of your own time like I did.

Grace

Great service

Talal Hasan Khan

Super busy, but it’s the only one in downtown. What can you do ????????‍♂️

Joshua King

I am an Apple convert. I started with the products in 2008 and now wouldn't change. The store at Pacific Center has been my go to store when I lived in the city. We go often. The staff in the store are awesome and helpful, providing me with the advice and knowledge I need to make a buying decision. Over the years we have bought a lot in this store and will continue to do so.

Raul Dias

Great

Adam O'Brien

I love that the store exists relatively close to my house. it's perfect because my watch broke once and then right after that it broke again and then if there's a third time I'm going to cry. The girl said this watch should be good now. Let's hope her wishes were true, and mine to obviously haha!!

Mahmoud Virani

Saeed and Andrew were incredibly helpful and provided the best service one could ask for. Thanks guys

Nic H

Waited a while to get into my "Genius Bar" appointment. When I finally got in I was told my Apple Care did not apply! This is becoming more and more common for Apple, which is an extremely greedy corp. Each time I visit an Apple store about a product, I hate Apple more and more. The Apple attendant gave the party line and refused to fix my computer. I know Apple has users by the "short 'n' curlies," but it's time to cut the ambilical cord and give Microsoft a chance. Hopefully they will have better customer service. I would have given Apple a negative rating if possible.

Christopher Montgomery - Monty

This store is always busy, if you want to avoid crowds, try a different apple store. Thankfully the people that work here are smart and helpful. I've always walked out of this store with a good experience. I used to live downtown and so it was my main apple store, but since going to some others I notice they don't have an area for kids. The one in guildford mall has a low table with ipads setup that kids can use and my 3 year old was nicely distracted while I setup my phone plan with an apple tech. I was in pacific centre last week and it was much harder keeping my son distracted while making a purchase and setting up a device. If he is with me I'll probably head to guildford instead.

Julian Worker

Everything Apple fans could want.

Giuseppe Monastero

Fairly standard Apple store. Good selection on the walls. The 2 times I’ve dealt with staff there, both were really friendly, and knowledgeable. Much appreciated!

LoRRaine Andrews (Rraine)

Omg this place was so clean Ppl around to lending a helping hand So much stores to look through

Chris Noble

There was a specialist named Greg who helped me with my Mac and iPhone problems. Five stars for that guy he was a pro. Reminds me of how Apple used to be

Joshua Fung

Pretty standard Apple store design. They were packed with employees and customers, leading to it becoming very loud inside the store. Furthermore, when my friend was trying to fix their phone, they briefly mentioned a $200 fix then immediately started trying to pressure them into buying a new phone instead... Edit: Went again to check out the Macbook Air in person, and every single time they kept pushing me to go for the Macbook Pro instead. Even after I explicitly said I only want the Macbook Air as it fits in my price range better, they kept pushing for it.

Stephen Chong

Friendly and helpful staff. Store is tidy and bright.

Khashayar Shojaeizadeh

Bought a macbook pro a one and a half year ago, only used it for watching Netflix, but the logic board is not functional anymore, therefore i have to pay around $700. For a problem from apple. I will never buy apple anymore.

James Scicluna

Got hung up on after asking about a repair that has been dragging for 2 weeks. I simply mentioned the information on the status was not helpful. Not sure if it’s an Apple issue or this store itself. I do know that my device took long to get to the repair depot.

Carlos Maass

Great service

Roshanak Kavianpour

Proudly I am loyal customer for apple

Eva Kapravelou

Very helpful staff, very meticulous with covid rules (thumbs up). Overall great experience!

Mariana Arámburu

People here are too lazy. Took my MacBook there because the wifi wasn't working. They didn't even turn it on and they told me nothing could be done because the computer is too old. I took it to the Genius Bar in Metrotown and they opened the computer on to check what was going on. Turns out some wires had disconnected. If you need an apple genius, go to Metrotown

Peter Cross

Their product knowledge and helpful staff really makes the difference for me.

PJ salehi

I like the shop and thank you for helping me

Bens Dusty (BenDusty)

I thought this store was a "apple store" I went in to buy some freshly picked apples I was severely disappointed when I entered to so no fresh fruit in sight, I asked one of the employees where the kept the Granny Smith apples and he looked at me with a strange face so I left 0/10 horrible expeirence

P.J. M

I bought the iPhone 12 on January 29/21. My iPhone SE had just fell down an elevator shaft 24 floors the night before when I was holding the door open for a couple with a baby stroller. I was told by the concierge of the building that it could be days or weeks before someone could retrieve my phone. Let’s be honest, whatever would be left of that phone. The iPhone 12 came with some promising new features- one of which appealed to me this particular day was this new ceramic exterior providing excellent durability. Normally something like this isn’t too high up on my priority list as I always shield my phones with a case. I’m proud to say that in all my years I’ve never experienced cracking or even chipping the actually screen of my iPhones. But need I remind you, plummeting 24 floors down would take a miracle to keep a screen in one piece. I was educated on iPhones now coming with AppleCare and being charged $10/month for it was not a choice made by me it was the deal everyone had to agree to. I was talked into buying the clear case with MagSafe and of course the MagSafe charger. Ok let’s fast forward to 2 weeks later... Hello Pete, the engineer technician had retrieved your fallen phone please come to pickup. The case (purchased from Society6) took a beating as did the sheet of protective glass covering the screen. However after being stripped down of shields my iPhoneSE was in perfect condition. Let’s fast forward another 3 weeks. I grabbed my phone from the counter and noticed that my clear MagSafe case had some cracks all in it. But wait a minute, looking closer at it and removing the case little shards of glass began to cut my fingers. I don’t even remember the phone experiencing any slips or falls but the back was pretty shattered. Apple explained it’s $600 to fix and Oh whoops I don’t actually have the Apple care I need to fix my phone free of charge because there are now 2 levels of apple care and I’m not paying for the second level so Jokes on me. The iPhone 12 is a piece of breakable glass just ready to shatter your wallet now not only on one side of your phone, but now, 2 sides of your phone. Your basically walking around with a delicate Christmas tree glass ornament as a phone people. I wish I had the courage to just leave apple and start a relationship with an Android but Apple has me in these golden handcuffs making it so difficult to leave. You’re like an abusive partner Apple. Shame on you!

Kamal Chopra

Apple stores are generally crowded wherever one goes. This one is no exception. This location clearly needs more employees. Going there during off peak hours and one has to wait for service. About 10 minutes. Other than that, it's a great place to shop.

Or Druker

It's a lovely place for Apple freaks

Maria Peixoto

Helpful staff! Great experience in store today!

Hammad Lakhnavi

Awesome the staff's r always busy tho.

Manjot Singh

Great customer service even in peak hours

Gurneet Kaur

Stephen is amazing ...

Mattesen Moore (Matt)

Went in to purchase a product that I called ahead and asked if it was in stock, I was assured TWICE by two different Apple representatives the product was available in store. When I went to visit the first time I was immeditly turned away at the door, saying this product was not sold in store. I left to my vehicle and called apple support, who assured me again, and called the store and spoke to who im assuming is a manager (Kevin), and was told this was a misunderstanding and that if I came to the store I would be able to skip the line and the product would be waiting for my pick up. When I returned to the store I spoke to a young lady who said I could not enter the store but she would go talk to Kevin about the situation, and bring me the product I was told was available. The lady seemed passive aggressive about the whole situation (I guess I was annoying her) and after checking with Kevin, said I would need to book a Genuis Bar appointment to just purchase this product??? I told her I would rather order them online than come back into this store with this HORRIBLE service. Don't bother going here.

Sean M

Smaller than some other locations but still a slick buying experience.

Mihajlo Samoukovic

Crowded. Unable to assist with a 5 year old laptop . Sent me to Simply Computing. Maybe my opinion is a bit biased provided steady decline of my regard toward the parent company's products and service over the last 12 years.

Roman Lipnitskiy

Nice place to buy a phone

Patrick Vroman

It's just like any other Apple store.

Osborne Macharia

Being a foreigner, it was my first visit to an Apple store and I was blown away by the service. Came in with a faulty 'M' key and it was replaced within 15 mins max without any issues whatsoever . I'm utterly impressed.

Sarah Bischoff

AWEsome customer service! Super informed, genuine, friendly, & helpful. They don't run on commission, so they work as a team, and really know their stuff. And products are exceptional - in quality, style, & value. I hope the areté of Apple is soon reflected more in other areas of our current society, which is terribly overrun by corruption, greedy 'sales'people, poor quality products, and service. First review I've written. Very inspired by my experience. Great job people!

Matt

Had my MBP screen replaced in 2 hours after bringing it in, incredible service; very pleasant staff.

Random Dude

I LOVE THIS STORE, if you want to drive there its a but of a mess due to all the traffic in downtown Vancouver but the mall its in is super close to lots of bus routes and a skytrain station. would recommend now that the store in oak-ridge is closed

Ed Bryant

Great service, pleasant staff.

Yutaka A Tabata

It's the only Apple store in downtown Vancouver. It's located on the second floor, couple stores down from Harry Rosen and H&M. It's always packed but it's well staffed.

Bita Gold

Andrew is the best! I am so thankful that he just helped me to finalize my purchase. He is very knowledgeable, very helpful and so patient. Thanks so much again Andrew!

Ha Tri

Super friendly and really helpful. Exactly appointment time

Shankar Vaidialingam

Very helpful advisors

Carson Keller

I came into the store today to get my iPhone 7 screen replaced after an unfortunate incident causing it to crack. The staff were immediately attentive, and booked me a time slot to get it fixed. About an hour later, my appointment time came around, and a new representative came over to me to deal with the situation. After talking for a little bit with her, she seemed ready to take the phone into the back to begin the process, when I mentioned something about my drivers licence, and she questioned suddenly my age. After telling her I was 16, and had no way to get an adult of age to come in to sign off on the fix, I was refused service, and told to leave the store basically. I looked on apple’s website, and didn’t find anything about a required age to get this fix done. Very frustrating experience with apple.

Kingston Chen

I went in to fix my phone. I'm pretty sure it's just the screen is disconnected. They replaced the whole screen without trying to fix the connection, which costs $200. This is a company that tries to squeeze out every last penny out of you. The appointment system is also ridiculous. It takes three visits and endless waiting to fix my phone. Each time I was asked the same question repeatedly by different staff. When they tell you to wait for 2 minutes they actually mean 10 minutes. They need to review the appointment procedure to make it more efficient. The staff is friendly, which is why there's a second star.

Alissa MacMullin

Brought in my laptop that wouldn't turn on. Turns out a had a corroded wire from a bit of liquid. A quick clean and suggestion to buy new later on vs invest in this aging MacBook, and my computer worked and I'm ready to upgrade in the next year. Thank you for your help and honesty!

Geneva Biggers

Great service!

cobalt-pogo

Horrible customer service very rude

Kent Santin

Fairly standard Apple store experience. Staff are friendly and efficient. Store itself seems quite dated from an aesthetic perspective when compared to many others stores I have been to in other cities, although does not impact the experience.

john mason

I was trying to spend around $2K on new iPhone and various accessories. Problem was when I’d looked online deliver date was 7 Jan and I needed it straight away as my iPhone 8 broke needing new mother board probably . Anyway I called the store ( my understanding is apple products ship from the stores anyway) because I wanted to find out which model of iPhone 12 could be shipped straight away or before jan7! ( a whole month away) . Person on phone identified after some time that they had a iPhone 12 available but when I asked to go ahead and buy it she said it was for pickup only and I’d have to come in to the store. I’m in nelson bc, Vancouver is closest store but I’m not picking it up obviously ( 8 hour drive each way!!!). So that was just a waste of time and I had to go back to searching online. What I want to know is why can’t a store sell and ship! Especially in c19 times when going into the store isn’t something which should be encouraged. Seems to me as a technology firm these stores are so behind the times. If I could buy it from Amazon I would have!

Morgan Kenneth

Apple intentionally makes unrepairable products that are destroying the environment. Evil company... go with something you can repair and doesn't create massive e waste!

R L

Not the best but not the worst customer service. Some employees seem not to care...

Alex K

Trash laptops that break with overpriced repair bills. AVOID

Lulu Fiedler

Snobby people .. no solution! Very bad customer experience ... Apple clerks think that they have the world in their hands Only because people keep buying things from the brand !!! Hello ! People at Sturbucks make the same hourly rate and they are way nicer and less snobby! I feel that we all feed this silly people ... products last one year and then go deal with them ! Things are always out of warranty and you have to pay a fortune to fix them or simple buy new ones

Aaron Lawson

My perfect condition 13 month old iPhone 5s stopped working randomly so brought it in here. Told me there's nothing they can do and they can recycle the phone for free and I'd have to pay 380 for the same phone. Thanks great help.

Candace Campo

The staff are approachable, friendly and break it down step by step. This non techky appreciated this type of support and friendly customer service.

Americaster

Too rude

Saleh Bagawi

Organized and Nice people , friendly and helpful

John Chia

Consistently among the worst apple store experiences every time I have visited over the past four years. Condescending, rude staff on both the Genius Bar and the sales floor make one really grateful for the technical aptitude of friends and self check out respectively...

Pooria Hasheminejad

The worth place that i have ever been, so rude stuff, so busy, awful waitng time, not responsible definitely not recommended

Tanya Winans

It was very busy in this store today, as Apple stores normally are. A very pleasant member of the sales team, named Tony, spent a good amount of his time explaining how to use a Mac Book - as I have always used PC. He was very receptive in understanding what my computer needs were and showing me how it could work with the laptop. Unfortunately I was not able to buy today, but because of the time he took to really explain things to me, I will definitely be back to purchase the Mac Book!

Paul Sky Switzer

Book an appointment online for a repair, show up and wait, no one talks to me. Finally flag down an employee after 10 minutes, told I have to check in and wait longer. Why even have an appointment if there's no service? Then told I would get a call when my phone is ready, never do. Come back after the time I was told, made to wait in line again! Finally talk to a staff member and told my phone is ready. What a waste of time.

Lindsay Smith

Our computer stopped working. The Genius bar rep was super fast and friendly. We were really happy with the service we received today.

Brad Nowlin

I have never been treated by such rudeness, insolence and incompetence in my entire life . Unhelpful , ignorant, and arrogant staff. Why they think they are so important , I have no idea. Apple Headquarter, if you are reading this . These people at the pacific centre are downgrading your amazing products . Apple deserves better. Get rid of them

Pablo Agüero

Great service, when I visited was really full and even that they put their attention on you really nice and you feel comfortable there. Fast service and well done

RedTheHedge

Yes, they have a Taco Time in the food fair and it is always on point.

Rippanjot Kaur

Awesome place

Connor Wilson

Stellar service. Hooked me up with free headphones because I was eligible for a discount and were super friendly, not pushy, and just overall great customer service!

Lifestyle travels

I am an apple customer for the past 20 years who owns more than 10 devices including 4 iPhone 11s , desktop, macbooks (pro), and airpods. I have contacted apple service because my airpods are not working .. one of them doesn’t have sound. After speaking to a customer service representative I was sent to apple to pay a fee of $95 to replace my airpods. I was hoping that after me being so loyal to the company they would do better. I guess customer done matter.. extremely disappointed..

pankaj vyas

Busy as other apple store

Devi Young

Went there yesterday with my best friend as she wanted a new iPhone. The store isn’t as fancy as the other apple store but the store associate name Dan was exceptional. He spent time and provided the best customer service in the last year I bought 4 latest iPhones. He is one of a kind. And what you don’t know if you buy 2 years apple care and you work in a big corporate such as TJX even if you just a store associate in their Winner’s store you get 20% discount for apple care and accessories , not bad she saved about $40 , none other in any apple store even explained to me when I bought 3 others X Max and 11 last year , and none even explained we can actually get our screen protector replacement for free if it’s still under 2 year for the one we bought at apple store even if it is a third party product .. Dan, he saved my friend a new cheaper plan with the latest phone and all. So this 5 star only goes to his service ...

Khalil Humam

On site people sent me to call the customer care, the apple customer care is never picking up due to supposedly high volume, but the automated machine sends me a link how to return this item without a way out? I went twice to this store but nobody can accept the item because it is not yet processed in the database and have to wait (probably a 1.5 month till the end of the holiday season) to be processed. Apple has kept my money for no reason!!!!

Michael Slobodian

Nice design.....attentive staff

Andre C

Super nice staff but wait times are super long

Jeff Qu

Well done, apple. I bought your iMac and you tell me that its hard drive and new iOS don’t get along with each other, that’s why it runs crazy slow. And my solution is to buy a third party solid hard drive to replace the current one or trade-in. Well done!

mobin mehrparvar

You find the most amazing people ready to always help you

Maxim Bachmakov

They go extra mile to help. For work, I need to use their services fairly regularly. Visiting Apple store is always easiest part of my day.

Cèsar

Too many employees asking if you need help and when you say, yes I have a problem and tell the whole story they send you another specialist to tell him the same all over again and again and again and so on. Such a wasting of time even though with appointment. I’m not over exaggerating!!!

Bryan Dott

My favourite store to go too. Theirs always something new that I would want there. ????

Amy Thompson

This is a super busy location so try to go during weekday hours if possible. The service is always friendly when you manage to speak to someone, but its often after waiting awhile if you show up on a weekend. I appreciate the open concept of the apple store, but this location could really benefit from some line up management during busy times. It's unclear where to line up for service or payment when it's crowded.

Rahul Kumar

I went to Apple Pacific Centre today to pick up my phone after screen replacement. The person who handed me phone was super rude and wasn't even paying attention what I was saying and ended up the conversation saying "I'm really busy, I'm sorry".

PM Hawkins

Bashas was exceptional ! Best Apple Customer Care in North America to date over the past decade!

Roo Wyda

Fantastic service. We live in West Van and our local "Apple Retailer" at Park Royal has the absolute worst customer service. Instead we drive downtown to these guys and they are always really great. For the longest time I was a devout Android user, and reluctantly tried Apple, and these guys are part of the reason I'm an Apple fan for life. Thanks for always being so awesome with your customer service!

Paul Cheung

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

Daniela Galidor

Fast service, great knowledge of their products and friendly staff.

Salsawi Girma Self-Awareness

This location needs some serious investigation. The person who picked up my call (Jasmine) treated me so bad. I simply asked if they have iphon 11 so I can go and pick it up. She then asked my name. I told her she do not need my name. I just need to buy the phone if it is available in their location.. the next thing is she hang up the phon.

Rafael Teixeira Castelo

Great products and services. Good customer service. The store is always crowded.

Dane Hēmi-Smith (Nerd Media)

I've had two experiences with this shop and both were terrible. Sure the staff were friendly which was good but I made an appointment and waited 45 MINUTES to be seen for my appointment. I had to asked twice in which the staff were confused and told me to take a seat. My second experience was when I came to pick up my repaired product. I came at a super slow time (shortly after they opened) and there were several staff chatting to each other and yet again, I waited 20 MINUTES and again had to ask what was going on TWICE. All I needed to do was pick up a product, once it arrived, I signed my name and was out of the store in 30 secs. Terrible service painted with a pretty candy coating.

Jason J Richardson

The staff we're great for such a chaotic time for them, lots of people buying and working through the dysfunctional I- products. It did become very clear that Apple needs alot of support. I only was there for my work phone issues. Best plan would be to book a time before going into the store.

Jonathan Garcia

Went to buy an Ipad took me only 3 minutes and there you go simple and clean

Alvin Abing

Such a horrible customer service from this store. I lost my phone basically and i just want to buy a new one. They said “oh, we cant help you. Iphone 12 season right now and we are fully booked” SO RUDE. SUPER SUPER RUDE!

Dan Jeong

Friendly staffs and quick service

Jesse-Lee Marilyn

Always generally quick, friendly and helpful staff. Two thumbs up.

Ali Bahonar

Most of the time they do not have all type of iPhone models, shields, and cases. After long time standing in the lane, you can’t expect to hear oh sorry we don’t have this model, color, that type and so on. Super busy but nothing. Something is wrong with this store that they are in some shortage all the time either busy days or regular ones. Some of technicians do not have enough information about the products or services which you have to expect know everything by your own google search.

Yuyang Liao

Terrible customer service. Today, I bought an ipod 7th generation only to find out that I got the 6th generation when i got home. This is a mistake, I understand, but it comes across as very shady, considering I paid the price for a 7th generation, and if I didn't check, I would have been given the wrong device. While the store clerk verbally apologized, I wasn't given anything else as a form of compensation. Even a small gesture would have been appreciated as it took over an hour to get to the store each way. Last time I buy an apple product from this store. I can't even trust that I'm getting what I paid for.

Chrispy

Awful experience several staff standing around talking to each other at the end of the day. Was looking at purchasing a apple watch started looking at the one I wanted and was told not to touch it and if I wanted help.to ask. Well maybe the four of you standing around may want to help a paying customer instead of talking to each other about a customer that went to the bank machine. I actually had the means to pay then and there for a $1500 plus watch I wanted without any issues. Own several Apple products, iPhone X iPad Pro Apple watch all paid by cash and never experienced this at other Apple stores. Maybe it's time to look at another brand. Just spent $2500 at Louis Vuitton and got treated like gold. May want to go there and see how to treat your customers sorry may not have looked like I had money but you should never judge a book by its cover.

Johnson Yu

Good experience with Apple pick up even during Covid!

Brett Bjornson

Nice environment. Friendly and helpful staff.

Adela P

variety of stores

Caroline Chu

Very impressive fast service! I got my computer fixed in just over 24 hours and got it back within 2 days. They were very good at contacting me by phone and email to update me on the status of the repair. The customer service was overall pretty good and fast. The repair was a bit pricey, over $200 after tax for two parts + labour. So lesson learned, don't spill water on your Apple electronics ever. Friday night tends to be busy, so make sure to make an appointment before you go, otherwise there's a bit of a wait (about 30 min).

Aleksandr Sokolov

Attentive stuff. A bit busier then other locations.

Josh Loewen

The store is great, but it's a complete zoo during lunch and after work. If possible, try to go when people are at work or right when they open.

Michael Fan

The Geniuses are very courteous even though the store is always packed. They go out of their way to help me and make sure I receive quality service. The smile certainly helps too.

Khurram Virani

Great COVID process.

Ron D

Excellent service. Thanks Rambo.

gil Rimmer (Grimdog)

They were very accommodating and they were very fast and they didn't mess around

Veep Peep

Too busy. Have an old Mac, they don't care

Florian Girardot

Great and fast service

Nestor Balce

Quite busy. Products are up to date, there is a waiting time if you want to buy something. This has got to be the most visited centre in Vancouver.

Shannon Tao

The customer service was good the last time I came in here. Actually everytime until today. When a customer comes in and all you can say is go online to book an appointment it makes me wonder if the associate couldn’t be bothered to help. To be fair he did try to help pry this magnet off my phone to see the serial number but I just got more and more turned off with the help he was suggesting. After years of using Apple phones I conclude it’s time to move on to another brand. Too many problems all the time. Super frustrating.... so much for smart phone.

Robin B

I bought a Mac in this store, good explaination, good team.

Esraa Al-Muftah

Never going back again

Kalen Zumaeta

Useless

frances

Horrible customer service. The whole transaction after bringing laptop for battery diagnosis (which resulted in ultimatum for leaving laptop plugged in at all times or upgrading to new macbook air) lasted 10 minutes MAXIMUM. It felt like buying a candy bar from a gas station except that it is a $1300 transaction. Very stressful experience overall. Don't come here.

Jonathan Cohen

I just needed to swap an iPhone case that is under warranty (not for my phone, but I had bought the case). What ensued was comical at best and ensured I will never buy a product from this store again. The "genius" probably had the IQ of a toddler, with absolutely zero critical thinking skills. How is this the most valuable company in the world? I have no idea.

James Catterall

The worst phone experience with someone named K in the call center... all to just go into the store? Took ten minutes to register me in the system before he told me he could not book me an appointment. UPDATE - Went in 2 times to try and get a replacement case for my airpods pro - was told to come back at appointment time with the box, did so, told me they didn't even have any in stock. Absolute joke, there was none even in the store. Thanks a lot Apple!

BamBoomPow

Everyone here went above and beyond to help me today. Sincerely, thank you! Have a great 2019.

Matt Henry Team

Had an excellent experience walking into the store, the staff member did a great job, was super knowledgeable and answered all my questions. Looking forward to my new Macbook pro :)

David Turnbull - TurnFit

Service is always great but I recommend booking an appointment as they are always jam packed with people

Liz Gleadle

They fixed my dead phone battery by giving me a new phone (which is great!) but of the couple of times I went in there some of the staff just wasn't all that good at customer service. With other products/stores I wouldn't care too much... But when I'm leaving my phone, which has all my personal information on it, in a store overnight... I'd like to feel like I'm leaving it with someone I had a good experience with, not just an alright one.

M. L.

Wonderful people!

Anthony Wang

Friendly staff, great location, always crowded! Make sure you make an appointment at least a week in advance if you need any help!

Capt. Semo

It's fun u can keep your children there to play and u finish shopping

Virat Rajpoot

Best shopping place in Vancouver

Gerald Shaffer

Simply dreadful experience. As an HR exec for many years - I've been to much better Apple stores where compassion and reason rule the day. This stores Human resource manager needs a swictheroo of staff., Get a fresh perspective on what customer service looks like. The manager seems haggard and battle weiry.

Jamie Sheehan

Took 7 people and 2 visits for my wife to collect her phone. You'd think spending that much money in a phone there'd be a better system in place. They asked for Photo ID yet she was wearing a mask? Boggles belief.

Victor Hugo

Good price

Michael King

Say what you want about Apple. It seems you either love them or hate them. At the moment they are getting a lot of flak in the press for their poor customer service and selling products that cannot be fixed. This maybe true but their Genius team at the Pacific Centre seem to still really care about the product and delivering a great customer experience. I want to say a big thanks to Keanan for going over and above what I expected. I was having a problem with my Mac Book Pro charger and though that it was going to be a huge headache. Keanan leapt to my aid and quickly found a solution. It was a really busy day in the store and he solved the problem super fast. Thanks.

Darren Stj

Always bumpin' plan ahead and make an appointment prior to going.

Aiman

Nice service.

Jordan J. Caron

Had a great customer experience trying to get my iPhone 6 plus sorted out. Despite my annoyance with Apple and the fact they don't want to claim a common design flaw known as "touch disease" is covered, I had to get a new phone. The phone replacement fee was reasonable but still annoying. I was without my phone for 5 days and had to come from Victoria. None the less the person I dealt with at the store was very helpful and made sure I got my old phones backup restored to my new phone.

Daniela Vasselai

Way too expensive.

Amir

If you are looking to visit the Genius Bar to get help with your Apple product avoid this Apple store. I have had the worst experience with their so called genius unhelpful and rude. They have inadequate knowledge about the products they sell and will do all they can get rid of you as soon as possible. Keep in mind you might even have to wait over an hour just for them to help you. Apple’s customer service has lost what made it great over the years.

Aiden Arora

As with any Apple Store, the place is always crawling with naive sheep ????. Us, The Apple Fans! A gentleman named Roland was manning the two lines in front of the store. One for those who made appointments and the other for walk-ins. Roland politely asked for my businesses attending the store and requested for my patience ( since I walked in ). I was there to trade in my XS and enquire about trade in value of my watch 6, to see if I could drop some bitcoins and buy a new ‘my precious’ ( pun intended ). Seeing that the line was growing, a lady named Amina started making small talk with everyone. Very impressive - keeping your customers ( potential or existing ) engaged is very important. When my turn came, Amina asked me if I would be ‘comfortable typing today’. While I was trying to process this ( I hadn’t heard this before at any store ) the Apple Genius Mika introduced herself in sign language and I couldn’t stop smiling behind my mask. She quickly grabbed a corner, opened the notes app on her tab and gave me a keyboard while keeping the other one for herself. We quickly typed our Q&A’s and I was humbled at how quick she was in understanding exactly what I wanted! I had many questions about backing up my old phone and how I could take benefit of the extra trade in value for my watch ( for the month of Feb 2022, Apple has a special offer of watch trade ins ) Not once did Mika rush me and our conversation flowed seamlessly. Clikity click click - we typed our way and even made some jokes in between!! With C$250 trade in for my XS, I immediately made that deal. I was quoted a decent C$220 for my watch 6 BUT, I figured it was stretch to buy the watch 7. Retained my watch, sold my XS, paid C$120 out of pocket and left with AirPods Pro! I was thoroughly impressed with the professionalism married with a happy-go-lucky attitude of the staff at this store. Whatever your Apple journey maybe, I recommend visiting this store. Also, ‘thank you’ Apple, for being an equal opportunity employer.

Harsha Sharma

Always crazy busy! Staff is pretty sharp on defect checks. If they do, however, find there’s genuinely an issue, they won’t bother you much and do the necessary. Waits are long but service is definitely satisfactory!

Meera Jain

Worst place I have ever been to. Filled with hundreds of employees, none of which are available to help you but can direct you to someone else endlessly. Recommendations are incredibly unhelpful. It appears that they don't actually listen, or if they do, they are programmed to only elicit standard responses that do not actually your issue.

Keith Drake

Lying useless staff members

Greg Read

Always have a very pleasant experience whenever I need help with my apple products.

Ji-Won

This place is such a joke. I was there last night to get an iphone. there was no one in the line and they basically told me to go back to the line. Line up where no one's there. I thought it was a joke but she wasn't joking. I felt extremely insulted and left. Apple thinks they're making something incredible. NO, you are just assembling phones.

寶寶

Terrible service , won’t come again

Daniel Villaverde

Great service!

Rob Livingston

Very busy store. Still has that funky Apple Store smell.

M Donovan

They make it too easy to buy something here. Looking forward to the new store, much larger

Cecilia Teixeira

I don't know what happened to this store. I used to love it. Everything was perfect. All my experiences from a couple of months ago till yesterday have been awful.

W K

You need to buy the Review care package at $99 to get a better review. I honestly have no idea why people still buy apple products, even after my girlfriend has been burned by you guys she still has to put up with you because you've locked her into your ecosystem. If you're considering switching to Apple remember that they were the first trillion dollar company for a reason.

Ron Gorodetsky

Very rude and unprofessional management at this Apple Store Location. Extremely unpleasant and clearly poorly trained. They will try to do anything to sell you more of their products to boost their own bottom line than actually provide support to product that you already own (and they supposedly "stand behind"). Avoid this location like the plague and take your business elsewhere (Oakridge team is great btw!)

ismaail akak

Wasting time more than an hour waiting for my booking appointment then phone not fix. Don't go there

Christian Arias-Garibay

bad customer service

Brian Carmean

Great

Bentley Woods

pretty full, but good service

New Mn

Worst customer service ever! I went there today on Sunday October 17th,2021, no one was coming to answer my questions. I think the specialists need to get trained in order to welcome people to the store.

David Black

It's Apple! It's huge! 'Nuff said!

Sebastian Isaza

????

R Jackson

I’m trying to call about the latest update on my phone and they keep hanging up on me.

Aza Jazz

Excellent customer service but long waiting time!

Mana Shirazi-Kia

Dealing with the staff here for repair is the most disgusting experience you ever go through.

ENERGY TAJHIZ SHAYGAN

A typical Apple Store. Crowded and full of people excited about Apple. They couldn't help me and I am avoiding Apple as I had decided.

Negin Ebrahimian

Had an amazing experience with Genius bar technician. Really impressed by their professional service.

Kurtis Sucharyna

Very friendly staff.

Manuel Aguayo Redondo

Expensive hahaha

Stephen Willey

Bought a bunch of laptops for work and we were congratulated on the way out by two members of staff. Hilarious.

Puneet Mehrotra

This place is nice and all, but they should seriously consider uploading a searchable floor map on google.

Sabrina Aguilera West

After spending several hard earned thousands of dollars in a brand new computer + accessories, I was so excited to pick my stuff up until I show up in this place. Not even 1 of the 3 people I talked to was welcoming, helpful or even nice. That’s what I get from expecting anything more than a stale transaction... meh

Conrad Allan (Conrad3D)

So. Many. People.

Hooman Rezaei

Very helpful but busy staff. The place is really busy and noisy with a lot of teenagers wondering around. It could be annoying if you are looking for a quiet and relaxed shooing environment.

張泰銘

I ain’t a hater but you MIGHT get traumatized after you visit this store. I said might.

Alick Lee (Alpha)

lack of phone selection and they are way to busy to accommodate walk I traffic . lots many appointment only services and also Doesn't sell android products

Gaz Beaumont

Needed a charger for my new iPhone (because now they are not included with a new iPhone) but I was told I needed to book an appointment to get into the store, or buy the item online for instore pickup the next day. Customer service from the instore personal was pretty poor, might as well have been talking to an iPad with a bad attitude. Anyways, I went across the street to Best Buy, no appointment, no line up and exactly the same apple brand charger at the same price. I’ve been an apple customer for 15years but it’s safe to say I’ll be avoiding the apple stores where I can help it from now on.

Marco Arano

Good customer service and found the power cord I was looking for

Hoot Lord

super busy

Joe

Terrible layout, very hard to get helped by someone and then you stand around awkwardly waiting for them to get their stupid mobile checkout phone thing to work.

Lisa Clist

Apple stores sells new products but is far from stellar for support and repair... If they stock the parts at all. It can be busy so be prepared to wait. My major gripe is that you cannot call the actual store. This listing suggests they have a phone number but it is a redirect to a US call centre. When the call centre is closed but the actual store is open it is like being stuck before phone technology existed. Every interaction I've had here, I've left disappointed and usually my problem not resolved.

D C

Very helpful and polite customer service. Was a pleasure coming here and getting all the info and products that i needed

Yuan Shi

Unprofessional, walk in with a 8plus have full apple Care + on it, but without taking the phone to the back, try to fix the issues covered by the warranty. Ask me pay $39.90 bz my screen has Little crack at the area nothing to do with the deactivate parts.the problem I'm having is the speaker and bottom on the side. Called apple said you have to pay 39.90 for repairs doesn't matter is a screen damage or not .... Why apple have a wrong information at retail and call center ?

Craig Sharma

Unfortunately this Apple store does not stand by it's products. I have been stuck with 3 defective apple products without repairs from this apple store. First a white core 2 duo imac, then a 2008 macbook air with defective hinges, and a 2010 macbook pro. All these had known problems and apple offered to fix them but this store would not do it. The "genius" even lied to me and told me the problems were from usage. Thieves!

Luisa Ho

Kanchan diagnosed my phone issues right away and proposed a solution within a minute. She was very professional, calm and right to the point. One of the best apple technicians I ever deal with.

Michael Marth

Staff were very knowledgeable of the products and the service was quick like any other apple store.

Pawel B

Bought a $52 silicone case for iphone 8+ 5 weeks ago, noticed that one of the corners is cracking. Has $20 case from London Drugs on my last iPhone - lasted 5 years without issues. After 25 min wait I was told that this is not covered by warranty! It's "0" stars for Apple products! What a rip off.

petr moravec

Despite tons of customers, their staff was very organized and efficient. I personally came to replace my battery, they offered a whole new phone for the price of a new battery. Everything was very easy, even though my phone was not in English...absolutely no problem. I would say dont forget to book an appointment before you go there as they are very busy all the time.

Thomas Knapp

Came in to buy an iPad. The shop assistant pounced on me before I could collect my thoughts, proved to have very little product knowledge without constantly looking at his device. Found it didn’t stock the standard Apple accessories for the device I was interested in. Walked out. This is also a particularly cramped and pokey store, buy online.

Noushine Sefiddashti

They have an organized and professional system at this time of line ups. Was impressed ???? ????

shauna fossum

I was so disappointed! I wanted to purchase merchandise plus ask about my Mac air. I was directed to one line only to wait 20 minutes to be put in another line then told they don’t have what I want! Never Mind the 10 security guards standing around staring at you! Went to London drugs and they had everything I need for I phones.

Vojtěch Pithart

The best computers here

Sam Steele

Small shop, but super friendly and approachable staff. Always busy, like every Apple store.

Plum Rova

Good stuff

Daniel Karp

iPhone broke down a couple days ago, but these people really helped me out. I signed up for an appointment at the genius bar, and after a bit of a misunderstanding about timing (honestly, probably on my end), they squeezed me in early and got everything worked out. Shout out to Andrew who helped me while in line and facilitated me getting in early, and Qian who was the specialist who fixed my phone. Super knowledgable, relaxed, comforting, and felt like all my concerns were addresses and resolved in no time. Thank you Andrew and Qian!

Rudolf Penner

i don't like it

Mehdi

Just the regular Apple store. Long waiting time for repairs here.

Alan

Always amazed with how good the service is here! Staff is always very helpful and knowledgable. Never have any buyers remorse after shopping here

Kinnan

Good for service

Nicole

I bought a MacBook Air during Th Black Friday event. Even though the staff was friendly falze information was communicated to me and I did not receive the advertised gift card since staff told me it will be automatically sent via email within 24 hours after purchase. When I reached out to customer support I was told I was supposed to reach out to receive my gift card. Train your staff so they can provide correct information.

Fido1961 “Fido”

It's an Apple Store! Everything Apple!

Shina Hurria

Nice service

Samuel Allgaier

At the genius bar they treat you kindly, but they are dishonest and their only objective is to make you pay. They do not care! I came here with my Mac Book Air i spilled water over. The guy took my computer to the back, then came back and told me the Motherboard was damaged and had to be replaced, as well as many other parts. I would have paid 1,350$ without taxes for replacement and labour. Afterwards i went to a computer repair shop to get a second oppinion. They opened up my mac in front of me on the counter and immediately disconnected the battery to prevent further corrosion, something the guy at the applestore didn't care to do. They showed me the Logicboard, which had no more than 5-6 tiny spots of rust. Absolutely no need to replace it. They cleaned it and had to replace nothing. I paid 120$ and i advise everyone to mind the applestore for similar repairs. They don't care to inform you about alternatives but simply replace everything without even showing you what's wrong. Really unsatisfying!

Tony

I installed a replacement battery from Amazon in my 2013 MacBook Pro, which turned out to be a dud. When I took it to the Apple Store the “genius” that helped me shamed me for using 3rd party equipment. I left the store somehow feeling guilty! On top of that they refused to replace the faulty battery with a good one because apparently it’s a danger to them to deal with 3rd party equipment. Now I have to put in my old battery and go back again. This is significant process because the battery is adhered to the frame of the computer. I went to Apple because I wanted this fixed quickly. In the end it was just a waste of time. I love Apple products but I’m not sure if it’s worth it with service like that.

Scott Tsai

I actually suggested my friends to buy apple stuff here (before the Metro town apple store open) it is close to downtown (which is awesome) and I really like their service. (as for price...oh well..but you get student discount during summer though) I recommend to go there !!

Karin Allen

Excellent service, thanks!

Gatlin Fitzgerald

Both times I've been here I've had to wait longer than I probably should have. Super fast and effective service thereafter.

Kelly

Insanely good customer service. They fixed my computer overnight and everyone I dealt with was super friendly. The store runs like a well-oiled machine despite how intensely busy it is. Impressive.

Alana Hunter

Waste of time

Vince Ferreira

Got to the genius bar 5min late and they accommodated me straight away. Had great service from the apple consultant and walked away with my problem being resolved within minutes. The staff went above and beyond to rectify my issue completely.

AyeMin AyeMins

" Tell me if I am so critical and judgemental" . " A bunch of employees who work at Apple Showroom are monkeys who always busy with their Ipad for mundane tasks, and they do not give customers a F**k! " Experience-01 My iphone was bent after a few months. Their UN-genius bar tell me I have to buy a new one. So, I went to London Drugs, and I got a refurbished one for free. Experience-02 I spilt liquid on my macbook-pro by accident. Touch pad was partly damaged. Their UN-Genius bar tell me to replace the whole thing which is gonna cost $ 400, and I was not given any alternative solution. I went to London Drugs and they suggested me to reinstall the OS. and the problem solved. So, my advice, just go there to play with the display, and buy online. Go London Drug to repair. " A bunch of employees who work at Apple Showroom are monkeys who always busy with their Ipad for mundane tasks, and they do not give customers a F**k! "

Cristiana Ripeanu

I went downtown Vancouver, paid 8 dollars for parking and waited in line for more than 30 minutes because I wanted to have someone show and explain the new Macbook Pro before investing 4000 dollars in one. I told them I was there so that a customer rep could show me the product and walk me through options and versions a bit. So I get my sales rep and he is deaf. Apple, I absolutely commend you for being inclusive and hiring people with disabilities, taking care of your deaf customers as well. However, you cannot place a deaf sales rep in front of a customer who specifically asked for a presentation of a product without even asking if that would be okay. The whole experience was beyond ridiculous. Had to type all my questions and answers, it felt like communicating with a chat bot. Presentations and explanations did not go beyond what I could see with my own eyes. I gave up after 5 minutes, went back home and decided to trust YouTubers (sure, they do a great job, but Apple shouldn't rely on them). I am never going to that store again. Apple, for the top dollar we pay for your products and for the customer loyalty that most of us show, please provide the freaking customer experience we deserve.

Pol Casals

They didn´t allow us to buy anything in the Vancouver store (Pacific Center). Either Airpods or Apple watch. We didn´t want to ask any questions, just buy those products and was 45 minutes before closing. We came back another day and people showing the products didn´t know almost anything about the product. Are these people for helping and informing customers or just to get you the product? Is this the famous apple customer care? Feels like Apple doesn't care anymore about their believers and they are hiring people with no pasion at all... BAD CUSTOMER EXPERIENCE

Tim Watson Drums

I love Apple so obviously I love this location.

Ian Sebastian (Ian Sebastian Photography)

Some people in these comments take things waaaaaay too seriously. I walked into this store on a Tuesday afternoon and they were BUSY!!! I bet there are times when the store is slow, perhaps on a Monday morning and people think that they don't have lots to do there, but they do. I waited an respectable amount of time considering how busy it was. I was even called before my estimated wait time but missed the queue (because my phone was broken and I was missing texts, the reason why I had to visit the store in the first place). I was given a demo phone to use while waiting in store. I used it to call my clients and confirm appointments. Kind of saved my day!! The customer service rep was clear in his instruction and kind when answering all my questions. I was given all the information I needed, and although my phone wasn't available at that location , they made sure it would be at the one near my house. The three gentlemen that helped me we're professional and really cool. The handoff was incredibly smooth. One guy was wearing a quilt and he had some really dope piercings. We were talking prices and he even showed me some stuff on Craigslist to help me make a decision. This is probably the best customer service experienced I've ever had at any store I've ever visited. The only other time I remember having such great customer service was when I last visited my neighborhood Apple Store at Guildford town center to buy my mac book pro and 4TB time capsule. Thanks Apple, I love my new phone... My MacBook too... And the fact that it all gets saved automatically and I don't have to do anything. Not even think about it. Who thinks of this stuff? ???????? Ian

Sartaj Singh

Went to pick up my new phone today- fantastic service despite Covid restrictions! Calvin or Kelvin (not sure how he spells it) was very helpful when I was picking out a case. Definitely recommend going here, the staff will take good care of you!

Ben Z Cooper

Went to return a barely used keyboard that had a vroken command key. Aftrr waiting 15 minutes after my appointment time, the person was helpful and processed the return. I took it back to my office, plugged the new one in and... broken p and ; keys. Brutal. Want back to return. Had three people, who were all quite nice, try to figure out this return. One of the issues was that my register Mac is "vintage", which is to say five years old. Apparently I need a new Mac to return a frigging keyboard? Overall customer service was nice, almost to a fault. The process was frustrating.

Evan Wheatley

Great face to face customer service.

Dan Dimerman

can get noisy

Kara Rothdram

Went to Apple store after an unsuccessful visit at another tech store (BB). At Apple I was immediately greeted by Andy. He helped me find what I was looking for, put me at ease right away, and processed my transaction seamlessly. 10/10 customer service. Thank you Andy!

Cas Nahui

I don’t have nothing to say about the products, those ones are great. Unfortunately some of the people working there, well, not to friendly. Maybe is too late and they just want to go home or maybe had a bad day... but sorry is not my fault.

Sushmith Lahiri

Friendly staff . Great range of products to select from.

George Wolf

Very helpful staff! Thanks, Jason, for the great service and helping me with replacement of my iPhone screen. New one is installed and looks much better. Hope it performs better this time around. Only thing about this store, as others mention, is it's always packed. It's quite noisy also. I clocked ambient levels over 80db -- which begins to damage hearing after 2 hours of continuous listening. Would be very helpful to improve the acoustics of the store. A little sound-deadening application would make worlds of difference to customer experience and the ability to actually hear what that genius/salesperson is saying.

Atul Butte

Saved my bacon when I forgot a Mac AC adaptor!

Nick Nieuwenhuis

Seeing all the bad reviews for this location surprises me. I came into the store thinking I had an appointment, when I had really booked it at another location. They set me up right away, as I needed to get my battery replaced and they have staff dedicated to that. They quoted 2 hours for the replacement, but said they would email when it was ready -- only took 30-45 minutes. Prompt, kind, and quick service.

Kirk Chantraine

Quite good service and systems for pickup.

Alicja Karolina Raszkowska

I brought my laptop: - for diagnostics - had an appointment, had to wait 20 minutes before anyone helped me - for fixing - I brought it Saturday 10am, it was supposed to take 3-5days for a battery replacement ($290), they promised on Tuesday to call me on Wednesday and didn’t, then called me Thursday morning that they’re looking at my laptop now (after 5 days passed) and tried to push for a $1200 repair with replacing the logic board because of liquid damage, refused to just do the repair I asked for (a new Macbook 12’’ is abot $1500, which is only $300 more than fixing a 3 yo one) Extremely busy and unorganized, customer service is chaotic and they are unreliable. Waste of time, order online and never trust their estimates.

Tilahun Worku

Good option to choose apple product. Staffs are very friendly.

Luke Reed

Good staff. Close to bus routes.

Pete W

Very arrogant and unfriendly staff. They treat customers like idiots although these "Geniuses" are hardly know basic social etiquette. They keep you waiting and line up and make "appointment" while there are so many "Geniuses" walking around staring at the ceiling and picking their nose!!!

Ross Avena

Fast and friendly service, with attentive and knowledgeable staff.

Barry Gordichuk

I did not appreciate speaking to a canned voice.

Brahim Jounh

If I could give this guys 0 I would of. Let me first starts by saying that I am an apple fan and all my household electronic are apple so this review is very objective. I went to apple today to just get a new cable, I own 2 iPhones one that still have the apple car which I left home and another X that I use everyday and once there I presented a damaged cable to the first person explains that it was damaged about 2 months ago but because I did not really care getting a new one I taped it and it worked until today. He checked the phone I had and the warranty has just expired, too bad he said. what does that mean , well, we will charge you 30$, i was shocked that he wanted to charge me 30$ for a cable that was damaged before the warranty was expired on that phone but also o have another phone that has still apple care which I could come home, get it and get a new cable. I did not want to have to run back home, pay the parking again, wait again so that I can just get the phone, they know on my account have so many items that qualify for such a cheap 30$ cable . They give me such a hard time and they were kind of acting like apple belong to them, less the. 2 weeks ago the apple CEO on one of their events said « everything we do, we do it for our amazing customers « well that is not the case here at apple pacific centre. They finally decided to give me the new cable. Now that I am home, I regret taking it and tomorrow , I will return it to them. Take my new iPhone that is still under apple care and demand one. In the past, I had to buy every apple gadget that came and that will now changes, Do not be fooled by apple anymore , they have built a company by loyal people like me and now that they are big, they want to crash us and they forgot how they got here, time to look for alternatives and time to wake up. I hope you all share your experiences.

Devlin Fenton

It's another Apple store. Nothing special.

Gabriel Galand

Small store but good staff

Asiye Mirrezayi

A couple of days ago, my iPhone Xs Max got wet when I was walking in the rain. It suddenly turned off and then when I turned it on its camera and face detection didn't work. I went to the pacific apple store, and they asked for 719$ to replace the phone and they told me it doesn't worth to fix!!! It is a water-resistant phone!!!! They emphasize it many times in their advertisements!!! How they can do it? I won't rely on them, never

A K

I had a bad experience at this branch in Pacific centre, I got IPhone x from Bell, there was an issue with the screen, got an appointment and went to see them. They checked the phone and the genius decided it is just software! And did something took like half an hour, then advised me to come back if the problem re-appeared. Just went outside it did, but to meet the genius again took me like another hour, who decided to replace the screen( The phone was 2 days old ). I argued that they should replace it as it was the most expensive phone in the market and it is brand new, and cause this happened to me twice in London and in Rio! They refused as it is from Bell and I should go to bell!!! Anyway I took the genius 3 more hours, so I spent my whole off day on Apple, complained to the shop manager, who were so fake! Listened and didn’t give a crab!

Jim Xu

my brand new iPhone 7 + stop working on the 7th day I bought it. I took my device to the Apple Store Metro-town location for help. Honestly speaking, I was looking for a replacement unit but the rep in Metro location told me that option is not available. The statement and the attitude made me feel like I was a bad customer who is giving them trouble. On the other night, I took my device into the Apple store Pacific Centre location for the replacement. Unfortunately, they did not replace the device for me, but repaired it. However, the way that the rep told to me made me feel I was being respected.They ensured the quality of the repaired device and explained to me why they decided to repair the phone instead of replacing it. :)

Brandi Davis

Went in to get my phone looked at for not charging, the appoinment was for 12 when we got there we waited for 30 mins and and still no one came to look at the phone except for the check in. Staff not helpful at all and they walk past with out purpose. To many staff and not enough service. Not worth my money will drop apple and go to the competition.

Saud Ayyad

The services very good.. they have person speak arabis ????????????????????????????????

Jan “ziki” Zikmund

Very helpful staff, store is quite busy, but they had what I needed in stock.

Jennifer Johnson

They have the most incompetent "technicians" I have ever seen anywhere. They cannot actually fix anything, they just replace parts. Basically they are selling parts at a huge markup. Check ebay before you go here.

RS Chat

They don’t have 4 inch phones anymore. The “new” iPhones are so big!!! I’d rather pay $800 for a smaller phone. Not a phone thats are bigger than a tablet and have Face ID (i prefer touch ID) And their employees are very rude. Go to Apple Coquitlam instead

Avi Shany

Not a fancy store, but great staff!

Bijan Ahmadian

Always the number one destination for all our needs Applewise. Friendly patient staff and usually a good inventory of products.

Nelson Duarte

Love apple

OgeT Keskin

They are really cheap company. After cracking iphone 12 pro screen i went to get a new iphone. They requested $850 and promised me giving brand new iphone. After i paid the amount that they requested, they gave me refurbished phone without any accessories like charging cable or earphones. That was awful experience.

Renato Toth

Nice place to buy a brand new iphone!

Eiman Abadi

Staff have been awesome, but very busy always

Patrick Wong

Garbage customer service, made an appointment at 3:20 it's 3:50 as I make this post. Walk in customers are for some strange reason being treated before I am.

David M Gordon

Similar to all Apple stores worldwide: clean, well-lighted, and staffed by knowledgeable and helpful employees. And busy.

Amy Shier

Always crowded

Korn Singprasong

Meh... Have a lot of staff but very difficult to find one to help you

Geoffrey K

Excellent support for my broken laptop. It's always a little busy here because they have reduced capacity, but their cleaning and social distance protocols are really good. Even though it looks like it may take a while to get it, they are fairly quick and have a good system in place there.

João Luiz

More or less what you would expect of an Apple Store.

Juliette Whitford

I love this place

rogel de guzman

Terrible store, asked me to collect the item at 4:30pm but item isn’t even ready yet and still processing. Can’t even do anything about it to help but keep telling me to wait for email confirmation. Email confirmation just came 30mins late.

Vahid Ghafarpour

Very crowded and they did not care visitors Wait 15 minutes to answer my question and no one support

Lewis Ball

Always been a fairly good experience except for today trying to find a phone case. Stood by the section waiting for a staff member to finish a conversation with another customer for 10 minutes listening to him telling stories, never once letting me know he’ll ‘be right with me’. After 10 mins went to the front, who directed me back to the guy chit chatting. Finally, I’m told that the case I want is in the storage room and they won’t be able to get it until noon and so to come back then. I come back at 1pm having walked 20 mins to get there and no one has had a chance to go get the stock, ‘try coming back at 3pm’... not impressed having my time wasted like this. Very frustrating.

MARK LYWAK

Great Service

Yan S.

Great staff, great customer service and well thought preparation during this pandemic time.

Jerry Thomas Kurian

Very poor customer service. The representative was extremely rude over the phone and when I walked-in they didn’t have any enthusiasm to talk and had no knowledge of the products they were selling. The rep mentioned “we didn’t not need to talk, anyways people buy and if you want to know something search on Apple site and come”.

Yeny Tanoyo

Nice, friendly, excellent service

Louis Labreche

It's what you would expect from an Apple Store.

Evans Lawson

Great service

jae kay

Loved my experience there, the first one, not so much the second visit as I was not helped the way I was told I would get the help I was looking for

Ronnie Scott

It's another Apple Store, gets busy

Arya Li (Arya Li)

Called their store yesterday to make sure I can pick up the replacement order and staff on the phone told me I can walk in and pick it up anytime, and yet went to the store today and the staff told me they don’t have it. Great. I walked 40 minutes for nothing. And I have to reorder and wait and come again. I am so upset.

BDAWSON88

Need to stop being so arty farty with the set up and just get a normal queuing system rather than this urban, middle class, communist 'we're just experts in a lounge, we'll talk to you when we're ready' thing which leaves customers feeling ignored and therefore staff feeling stressed. No denying the product is good or it wouldn't be busy enough for that to be a problem

Greg Taylor

Very busy location. Best to make an appointment ahead of time if you're planning to get repairs/service done, or if you're coming in for a course or info session. There are plenty of staff here though, and everyone I've dealt with has been super friendly. I mainly use Android though, sorry not sorry.

Daniella Molina

It is a small mall but convenient. The food court is not wrong, and it was renovated. The mall is renovating the second floor, adding more spaces. If you live in DT, it will be your place

Elizabeth Donville

I was buying myself an iPhone 13 for my birthday and had already done plenty on research on the phone I wanted to get but decided to book an appointment to shop with a specialist. On my way there the traffic was super bad but I was able to call is to give them a heads up. The automated Robotic operator was very helpful and was able to pass me along to an actual human operator. they were very friendly and fine with me being about ten to fifteen minutes late. When I got there my specialist Ronald was there to greet me at the front and was excited to jump into helping me and answer my questions in a very helpful and knowledgeable manor. He said I had some really good questions and was even able to crack jokes about me knowing so much about the products already. He was extremely kind and genuine, whenever I go back tot he apple store for whatever my next product is I hope I get helped by either Ronald or another kind face. I was extremely grateful to be able to spend this extremely special moment for me with such an enjoyable person. This phone was something I have been working towards buying for myself for the past 6 months and he truly made the entire experience worth it.

Donald L

Helpful knowledgeable staff. Free training available for all their products. I recommend buying AppleCare as I had to replace my iPhone 6+ four times before I finally got a good one. It's been working fine since, fingers crossed.

Daniel Newbury

Organized, with a straightforward purchasing experience. Knowledgeable staff.

Safwat

Very good prices ????

Sydney Gloster

Great experience, bought an apple watch online and got it to pick up in store, when I got there I checked in right away and the guy that helped was very nice. They brought out my watch within 5 minutes and confirmed everything then I was good to go. Would definitely recommend and I even went there all the way from Maple Ridge

Howard Reid

The service was okay, but the place is too damned busy for comfort.

Virginia Dee

Really great visit today and they’re very organized with safety procedures. Five star shopping Thank You.

Sharina Barte

Look for René and he will give you a great service!!!! Happy customer here.

Romans Bajevs

Very fast and efficient service. No waiting in line.

Elliot Funt

Amazing how 10 years ago Apple stores were the benchmark of good service, and now you have to search on their website for 30 minutes just to try to book an appointment. And if you show up without an appointment, they tell you to come back another time and book online. Or you can try talking to a robot on the phone for 45 minutes. Also, the store is conveniently closed for the 2 days before their xmas return period ends on basis of "covid", though the rest of pacific centre is still open. Pretty ridiculous.

Wayne Moriarty

Store manager may well be the most condescending person I've ever had the misfortune of dealing with.

Adam E

Whats the point of making reservations online if you still have to wait in line for 45 minutes.. And then... They send you home, run diagnostics on your computer, have to come pick it up again after they are done and wait in line for another hour. Then bring it back again when parts arrive. Wait in line again, and finally once again when picking up. Come here if you want to give up your business laptop for a week and also spend 3 hours waiting in line. Seems apple is not a good idea if you use your laptop for business.

Kaveh Hajighazi

Had a prkblem with my phone and booked an appointment with the genius bar. Can only book appointments on line so be aware. Arrived there and was given a mask and had my temperature checked and allowed in the store. The staff member was very helpful and showed me the steps he was taking and let me know how things were going. Thankfully my phone was fixed and my data recoverd. Great staff and wonderful service.

Sarah Northway

The "geniuses" are patronizing jerks. 3-5 day wait to change an iPhone battery, then they refused to do it because I had a 3rd party battery (which had lasted just as long as the original one). I went straight to Cell Clinic on Seymour who replaced my battery on the spot for half the price. This Apple store is crazily busy at all times of day and week, filled with tourists like it's some kind of sightseeing destination. But it's just a dingy little store in a dank old mall. Staff are stressed and disorganized. The gimmick of paying with Apple Pay and walking out only works on phone cases and headphones. Just buy online, it's way easier. Warning if you want your iPhone to last: DO NOT UPGRADE IOS. Apple purposefully and systematically slows down older phones with every iOS upgrade, and they go out of their way to stop you from downgrading. They do this to sell more phones, and it works. Apple makes beautiful hardware, and they treat their customers like dirt.

Jeff Feng

A good apple store but not the best apple store. staff is generally responsive but sometimes you are stuck waiting for a long time just to purchase a pair of airpods or a replacement charger. Generally they want to convince new customers to buy larger pieces over existing who come in knowing what they need.

Leonardo sh

IF you are using Apple or planning to buy Apple products, visiting here

Shahnaz Safa

Helpful people

Jason WD

This store is just too small there are too many people to have anything near a pleasant experience. Come on Apple give Vancouver it’s own stand alone store.

Filis Fahey

Wonderful staff, so helpful

Maurice Richard Mekies

Poor customer service....I’ve always bought apple products but after visiting the apple Pacific Center I don’t think I will anymore ..I was extremely disappointed. My 7 plus phone was splashed with water and shut down they first of all doubted my story and said that it wasn’t covered and that I would have to buy a new phone. It’s all about money there...I even asked if I could get a downgrade so I can afford it and they refused. If you’re looking for good customer service don’t go to the Pacific Center Apple store

Chakravudh Poolthupya (Jak Poolthupya Channel)

Helpful

Zaayer Nasib

Most Apple products are available here and staff is courteous in dealing with customers

Tim Inglis

About as much apple as you could want. Suspecious lack of fruit.

David Chen

Had an issue with my macbook and was prompted directed to this apple store and met with Richard in the genius bar. All items were taken care of in just under 30 minutes. Amazingly friendly service.

Mahyar Mehrjoo

Great place for walking and shopping from high level stores

Ben Hopper

If you are underage bring a parent. They wouldn’t fix my phone without making me go all the way home and come back again with a parent. The employees were generally not that knowledgeable and a bit rude

Brandon Melnychuk

Everything Apple, what more do you need to know? Takes way soooooo long to get decent service. Such is the apple life, but hey, I am a Samsung guy overall.

Michael Duong

It clean and a great place to go

Holger Feldberg

Worst service you can expect With experts telling you lies flat into your face May be it is not only a problem of this store but with Apple itself.

Babak B.

Very rude and bad management!!! Had a very bad experience with one of their managers a while back! A European fellow who kept cutting me off and asking me to let him finish his speech! I’ll stick to Oakridge, unless he works there too!!

Soroush Gh

Too crowded always, but its Apple.

Say Ten

Went to this location yesterday at 10:00 am brought my Ip 7 plus, I pad air 2 and mac book pro. Asked them to cut my old sim from my Ip4 s and I was informed its not possible it's not the same so I asked if they could sell me a sim card and she said no they can't help me because i'm not with Telus or one of the 3 they deal with. Then I asked if they could put the membrane on my ip7 screen and she said no we can only help if its one you buy here, great. Lastly I asked if she could take a look at the battery on my macbook because it says service battery and she tries to make me an appointment for the next day. I'm leaving overseas in a couple days and their reluctancy to accommodate any of my requests has given me a deplorable impression of the staff, Especially when I'm standing there with 6 thousand worth of their products all attached to my apple ID.

Kev inYVR

Painful pick up of pre purchased items. I bought an item though the app for pickup. It took 4 employees and 15+ minutes. What's the point when I can pick up the item, scan it with the app and walk out?

Michael Windeyer

Great products and services.

duaneology

These Apple folks run a pretty tight ship. My wife had dropped her new day old iPhone and shattered the screen. I was earning my husband of the year trophy by taking it all the way downtown (we live in Delta) to get it fixed for her. Pacifuc Centre was the closest location I could get an appointment that day. As insanely busy as it was they had the phone fixed within a few hours and I was on my way. Pretty impressive.

pandaYt

Hc

Gib San

Worst experience customer service with the manager after they give me a remanufactured phone my pregnant wife was all day crying we buy this same day an Apple watch that we will return tomorrow we wasted 5 hours of our time I will go with my lawyer tomorrow and they make us sign before they give us that phone not dare I going to figth them they think that because they are that big they can play people and do whatever they want I will figth back then horrible experience.

Andy H

My Macbook Pro needed major repairs after the motherboard developed problems. Without making a booking, I took the laptop in at 18h00 on Thursday, and on Friday midday I got an email stating it was ready for pick up! The staff inside this store were friendly, helpful and professional. Within minutes the guys figured out what was wrong with my laptop and what was needed to repair it. They do the repairs in the rooms at the back of the store. Apple have such a good after-sales service, it's worth sticking with them! I was greatly impressed by the good service I got from these guys. I bought my Macbook 3 years ago.

Lucky Pedestrian (Лаки для пешеходов.)

Terrible customer service from phone rep.

Pranshu Kumar

Great staff and pick up experience was very smooth

Anson Zhu

Service was nice and friendly

Bohdan Danylov

The staff interrupted us when we were asking our question.

Tobias Barth

just another Apple Store, its always crowded...

Craig Munro

Arrogant and terrible customer service.

Sina Jafarzadeh

Long waiting queues but good support once it is your turn!

L B

Gimme back my notchless iPhone?

Parham Golfeshan

Busy most of the times

David Danos (Dávid)

Always insanely crowded. Staff is nice enough except when they ignore your requests and mess up simple orders. Go to Metrotown or anywhere else instead.

Lohrasb Yazdanpanah

The customer service of this store is so bad. They cannot handle the operation under pandemic. Their other store in Burnaby is way more better.

Tanvir Gill

Busy location but with friendly and knowledgeable staff.

Apocrypha

Very bad staff at this location. I've already been to the store 5 times with absolutely no one willing to help or ask if I need something. Yet there seems to be "geniuses" just standing around being dumb, chatting with each other.

Sohm

There’s always wayyyy to many people. It took me 30 min to get a Mac charger. I think they need a bigger store and maybe more employees. It’s uncomfortable to walk in the store since it’s crowded. Also the wait to talk to an employee was sooo long. When I bought an iPad, I had the same experience. Also since the employees have to deal with so many people they were in a rush to finish the sale, which doesn’t feel good since I’m buying a product that costs more than my rent. I think next time I’m going to head to Best Buy, staples or some other place for better service.

Ruben Dias

Great service. Sometimes very busy but the staff is always willing to help.

Bruno Rocha

Great place to visit if you’re looking to buy a new device or have any questions regarding your Apple devices.

Chad Nehring

Quick and efficient service! Came in with a charging cable that stopped working, and found the store to be packed. However, I was checked in and then sent to wait near the Genius Bar. Shortly after, I was queued up again and asked to wait in a specific spot where a technician then came and met me 5 minutes later. He was able to confirm the issue and replace the cord free of charge under my extended warranty. Overall good store, but could use some work to corral the line a bit as it was unclear where to wait when I first went in.

Farinaz Lari

Took my iPhone 7 (Red) for repair, because it wouldn't turn on! First they said lighting of the screen is out and the repair is free! Then they said it's water damage and charge 409$ for it! I said isn't this water proof? They responded, no it's water resistant! You must understand the terminology I have been a costumer of Apple for 12 years! This is the worst experience I have ever had with their products! Please don't buy anything water "resistant" from them.

Valentin Stoiu

Very professional. Flawless.

Ricardo Sarmento

As always great service

Peter K. Yoon

I am Apple mania.

Kyle Y

The Beats headphones I purchased had poor quality plastic that broke after regular use. I use a case and am otherwise careful with them. The headphones are in good condition aside from the small plastic piece that broke. This Apple store wanted to charge me $250 to fix this tiny piece of plastic. I'll go with Bose next time..

Heng Wei

I drop by the store yesterday and want to buy the iPad, but they told me I have to make appointment to purchase and the iPad is in stock now. They will reserve one for me. But when I came to the store it’s sold out and they didn’t send me notice. I waste my whole day for the appointment. Really bad service

Uyen Nguyen

Good service. A staff came and helped me within 5 mins after I entered the store. And she was really helpful ^^

Payam Vaziri

The worst experience I've had at an apple store anywhere in the world and it's not the first time at this location. This time it was Wilfred. He was impatient, irritable, and lacked basic customer service etiquette. Clearly the person in charge of hiring and training staff for this location is not doing a good job. Apple is usually known for exceptional service but going to this store definitely is not a good representation of that. If you can drive to oakridge I would strongly recommend going there and avoiding this place. After my experience here I'm left with a bitter feeling towards the whole company. Terrible experience, terrible representative.

Thamy Bessa

Nice store, nice staff, a little bit of lineup

Razor

Overall store was looking premium....customer service is quite good !!!

Jason Wu

This apple store is a scam. A black guy working there, one of the "genius" tried to charge me for a problem that is covered by an Apple recall program. Be careful with these scammers!

Ali Al ibrahim

Great service and high level of professionalism every time I visit this store!

Kathy Pan

Almost genius. I went to the store today hoping to get an iPhone 11 Pro. Out of curiosity, I asked if I should wait a bit for new special edition to be released (as there were rumours, and I still love smaller phone), a lady that was assigned to help me told me in full confidence that, Apple only releases phones in the fall season. That got me furious, because my phone (An iPhone SE) was bought in Spring. She said that I must be wrong and insisted that she was right as she repeated many times that “I have worked for Apple many years”. Well, I said I’ll go home to do more research before I decide that I’ll buy a new phone because now I doubt she knows Apple products as well as she claimed. After a fact check, my iPhone SE was released March 2016. Last time I checked, March is not fall season... Being also a “many year” Apple customer, I find that Oakridge Mall has a better product knowledge and customer service. I will head there next time.

GTS

Too busy. My experience wasn't great at this store as the employee told that I live in colder weather my phone I having battery issues and also told me to leave phone plugged in overnight to charge. Both above reason makes no sense to me. (Again you might have better experience at this store). Just another apple store

Rhoda K-M

I made an online purchase & even though I had the QR code in my Apple wallet in my phone, photo ID and cards with my maiden name, I had to get the Apple store app & the clerk had to watch me change my name on my Apple account before giving me my product. When I asked if I could see watch bands & accessories I was told I have to go to the back of the line. Even though I’m a customer I was told it wasn’t fair to potential customers. They lost a sale.

Karl Kwong

Probably the busiest Apple Store in Vancouver. Staff are usual Apple friendly but I find this location too crowded to shop comfortablely.

Farshad Felfelian

I had an absolutely horrendous experience in the past couple of weeks with these guys. They denied me service after finding alleged "liquid damage" on the logic board (mind you the problem stemmed from the display and the display only). The managers at the store seemed to want to wipe their hands clean of my case and refused to take care of my issues under any circumstance. Finally after talking to a senior advisor at Apple Customers' Relations, he had me take my device to the Oakridge Mall Apple Store, and they took care of the job in less than 24 hours.

Gabriel Molter

Bought my iPhone there. Great overall experience.

Amin Mansouri

The staff were not friendly, and some were rude. I've had much better experiences at other apple stores.

Matt Beckstead

So busy it's crazy.

Mani Alizadeh

They are busy and slow. Sometimes one staff takes a break and you have to explain the whole scenario to the new staff that replaced him/her. Also they sent me back and forth quite a few times to my phone provider for their own mistake.

senpai

I loved the service and efficiency.

Rebecca Wall

Excellent staff. Very knowledgeable

Gochu Shaker

I am now Samsung galaxy fan due to a manger in the store

Greg Polimis

I popped in en route to WhistlerBlackcomb for a charger for my MacBook. Salesman was very professional and helped me get what I needed straight away. Very happy with the Apple experience end to end.

Alyssa W S

Very helpful staff!

Dev D

Abi is very personable, friendly and professional. When my IPhone X just fried itself, he replaced it with a new one!

J P

Great service. Half the people complaining on google maps about the service clearly don’t understand how their own products work and want to blame it on the employees. This store is busy I have to admit but they are efficient and friendly. Got my phone replaced here for free because they repeatedly found issues with the charging port. Been to this store 5 times in the last two years and they’re always great.

Fahad

I have been charged my charger here, it was nice Service

Gingko kim

nice

ziang qiu

Where can you go if you want to buy apple near downtown ????

Vancouver CA

Very rude, small black guy helping me make refund and then saw his friends inside the store and stop talking to me while doing refund and instead talked to his friends. Do your job properly !! Too bad you dont have a nametag !

JB

Friendly staff. Quick service.

Calvin Bowen

Absolute GARBAGE customer service. They treat their customers like dogs. I was planning on buying 2 iPhones for the holidays but not anymore. Absolutely disgusting and shameful on the brand

Tyler

I was first at this apple store back in 2012 when I finally bought my first iPhone, the 4S (the best iPhone ever!), my SE in 2017 (the other best iPhone ever!) and MacBook Air Fall 2019. The associates are always personable and can give you the time of day and the impression that they're in no rush or too short staffed to talk to you any longer. Allen was awesome to work through in getting our Air. Associates tend to go beyond an expected level of service in regards to help choosing a product. Thankfully it isn't commission based here so it's not a cut throat mentality which it can sometimes encourage. But what really leaves a lasting impression on me is with Gord. Tanya too, but it was brief. We currently had a Sony VIAO running Windows 8 and way too little RAM that it was so slow to even operate. iCloud for Windows was obviously always poor syncing between content going to the cloud and also to the VIAO computer, since it's not on an Apple product. We were at loose ends about it because we weren't sure all of our Cloud content was on the current hard drive and wanted to ascertain that we're not missing content from the VIAO on the new Air. I recall Allen having Tanya come over, asked about the situation. They seem to have more a sense of being an equal team and supervisors don't tend to act with defined authority and status over others. Then Gord came over, Tanya humourously said "I'll give you the coles notes on what's going on right now...". Some humour in the workplace fosters a positive work environment to me. Gord spent a long time with us saying let's look into this VAIO. I also asked why it's so slow. So he was helping with a non Apple product. All the attention was on us, during a busy time. He even came back with tools to open the bottom and look at the hard drive. He was such an interesting person, and very tech savvy. Up to 20 minutes later maybe, he gave suggestions to help the computer such as add RAM and upgrade to Windows 10 among others. To me, customer service most essentially breaks down to the way you felt when you were there and the way you felt when you left and the type of lasting impression you (hopefully) have from the experience. What he did was going beyond the realm of expectations as a customer in the sense that, you would never expect that an Apple employee would enjoy spending the time working on a non Apple product with you. Something that you don't expect and stands out as being out of the ordinary to me I consider the highest, purest form of customer service that really can't be beat by anything else. This really formed a strong personal connection that has made a lasting impact on me still a few months later. I sure hope to visit all 3 of them again soon.

H McGee

Had such a great experience a few weeks back. My phone kept dropping calls and we figured out it’s because the back battery needed to be replaced. We had a gentleman named Kyle working with us that day and he got it all sorted out in five minutes or less. When I went to come pick up my phone it was working and the part they replace even covered up some of the cracks that were in there already. My phone was still under warranty but I had never purchased AppleCare within the timeframe. Kyle advised us like a true professional to get AppleCare the day we come pick it up. Without him, we wouldn’t realize we could do that, but since something was internally replaced it allowed this window of opportunity to purchase AppleCare (which I did). By the way, AppleCare is now a monthly fee for about $12.50 OR you can pay the slightly cheaper options of an annual $250 fee which only saves about $50. This worked perfectly for me because I might not keep this phone for more than two years or whatever the original AppleCare products provide coverage for. We tried to come back and give Kyle a Starbucks gift card but he refused to take it and was just happy that we were satisfied with the services. What a guy! Thanks for being an expert at what you do.

Shushan startoflifeshushva StArtofLife

Horrible service! And the manager was worse than the worker. I went there 3 months ago with my Iphone 5C. Before checking the phone, the worker was very close to consider that I had had problem with the battery until the display got affected. They were basically asking for $230for display ?7 if that did not change a thing then $100 for battery while it was a manufacturer issue. I ended up paying a patent display and guess what, the battery still heats up and still is a pice of garbage. They did lose a customer for sure. I need to take my computer with my extended apple care and I definitely will avoid this location.

Chantelle Brewster

It was awesome Loved it

Gordon Zhang

Rude staff. Very rude staff. There is no intention at all to solve the customer's issues but simply trying to sell more.

Piril Gray

Zero customer service!! Bad experience ever!!!!

Phoebe P.

Thank you! to the Genius & Manager from the Apple Store, who went well–above & beyond to give me the best customer service & experience possible!! And, certainly for making my day. I was in the vicinity, and decided to drop by Apple's store at Pacific Centre regarding my iPad Air 2, and left the Genius bar absolutely impress by the length, consideration, and level of care demonstrated towards a customer. Fantastic and exceptional customer service!

Saad Alhamidi

Helpful staff, unorganized service, but quick. I don't know how they found me after the welcoming speech because another guy came to serve me...it is their magic maybe.????

Milad Bahrami

Apple used to have some of the best customer service out there. Now they are just about anyone. There’s a real lack of leadership and training at this location.

Bruce Creelman

Horrible experience, the people at apple have to figure out a better way to deal with there customers. You would think after charging ridiculous prices they would have better warranty options.

elena f (mef8)

The worst customer service

sh

Thomas* was super super helpful. He was in the watch department today and helped me with iPads and was soooo helpful!! He knew so much about the products and I’ve been an Apple user for years but just felt like he was really interested in being there and helping the customer!

Chintan Matalia

Bar Technicians (Natalia) are amazing friendly and very helpful as usual. However, people who work front door or get information from us ALWAYS very rude and unprofessional. Whenever I go and reserve I feel so bad. I hope I could have given 0 star.

Mahmoud Awad

I went to buy Apple watch serious 6 today and already i bought it but I don't recommend anyone to shop from this store at all ,Do it online better, Apple team in this store doesn't have any type of customer service ,the sales person was so tension and talking inappropriate way, We come to buy Apple items so any customer need better service and nice welcome, Also this store have inappropriate security team with wrong safety measures , They should to upgrad to professional Retail security with suit in black.

MO Sabeh

Fantastic customer service, not too much wait like in Toronto. The technicians are really helpful and efficient. Sun was amazing and he was really helpful. Apple you had me as a loyal customer for life.

islam toufiqul

Only one advice Take your business somewhere else , apple has switched from customer service to money service and no longer even hire good people. Only bouncers like club nights are hired as managers, rings. Tattoos and luck of care is what apple all about.

Debbie Godin

Shopping

William Fitzpatrick

Genius worker Daniel was very helpful and knowledgeable, however his, what I assume manager came across really on edge and freaking out over a screen protector. Not professional enough in my opinion. I had to replace my phone that was faulty. Which is fine. However Apple doesn't stock the screen protector that I purchased when I originally bought the phone last summer. So I'm expected to pay extra for the only protector they stock now. Daniel seemed happy not to charge me for this. Then his manager undermined him and said I have to pay extra and was 'lucky' he was doing this. If not, would I like my old screen protector back. Safe to say and won't be returning or sticking with Apple Apple would rather save money on replacing faulty products than keeping customers.

Evangelos Lanaras

I just wanted to say how pleased I am with the service I experienced. Kaede Naito (Pro) is amazing I purchased a new macbook pro and her knowledge and care for the customer is amazing. The store should be very proud of her. I will be dealing with the store and asking for her by name. Evan Lanaras

Bj Woods

Maybe it is just me, not being a fan of Apple but it seems that it is just a bunch of Apple users sitting around playing on their devices while comparing to the new ones. Like Starbucks with no coffee...

Tony Li

Easy find

Jason Newton

Feeling very ripped off. I went in to the Pacific Centre Apple Store with an older phone that suddenly turned to black-screen. I was told that in terms of an upgrade only the XR and 11 models were for sale. Not something I can afford right now. So, they offered to repair my phone, but then pulled a bait and switch by saying the repairs did not work. Instead, sold me a "new" (I hope - don't even know if it is refurbished) 6s as a replacement for my old one for over $400. I was in a hurry, needed a phone, needed to get back to work, and made the purchase. I asked a few questions about warranty, but was never told that this was a final sale. Later in the day I came to realize that they sold me what must be the oldest possible model that still functions for nearly double the price I can get it anywhere else. I checked the receipt and found out it says "no returns". I also realized that they kept my old (broken) phone without asking - just rushed me out after pushing me to buy this new one for what turns out to be an outrageous price. Not only was I ripped off, I was mislead, and they took my original phone without applying a rebate or anything. That was my first and last experience at an Apple Store. I will not shop there, or ever deal directly with Apple again. I think it is time to switch to Android.

As You Walk

Poorly run Apple store, and poor customer service. Went to quickly buy a $1200 phone, and the unfriendly and cold employee was acting like I was an inconvenience. I like Apple products, but I would never return to this store.

Katrina Schellenberg

extraordinarily helpful and fast, fixed my laptop in two days and the service was courteous and efficient. I had a good experience here

Jiajun Xiao

really bad service there as I took my mac there for repairment within warranty but was charged as they said there were rough in my mac. I have never spilled water on it before and I doubt they just "created" the rough and corrosion to deny the service I deserved. BAD SERVICE! If you want to buy a apple product, consider other retailers which may have better warranty terms.

Maram Babsail

I have an IPhone 11 Pro. It is supposed to be a water-resistant, but after cleaning it quickly underwater (it took two seconds max), the screen crashed and became black. I went to the Apple Center at The Pacific Center, and since the warranty has expired and because I bought the phone from Saudi Arabia, I was asked to pay $750 to replace/fix the screen as it was damaged by the water. Interestingly, the employee’s response was unexpected to me when he said that “this is not unusual and the screen might occasionally get damaged when exposed to water!!!” To be frank, it sounded like he was trying to cover for the defect in some devices and to put the blame on the customers (and luck or lack of luck) rather than addressing the main problem which is the manufacturer defect. From my side, and if what he said is true, I wonder why I am not getting my phone fixed directly and why I am asked to pay the $750?

Christian Manansala

Theres no line up but the girl said go to line up. I think shes only being lazy. And only asking if i can buy a battery for my mac and a charger.

Jahnvi Tiwari

Fast and efficient service! I would like to thank Sandeep for his great customer service! I left with a happy face.

random idk

said appointment was ready but made me wait 30 minutes after that

Mario Trejier

Rude ,patronizing,... worst customer service EVER ! Sales person Ken and manager Derek are a detriment to the company Long time customer will never again buy your products and will make a point to tell everyone how bad the Pacific Centre staff is Try to buy a Apple Watch and spending more than 1,000 $ was rushed and told that 20 minutes per customer is the rule Where is that written!? COVID is not an excuse for rudeness and lack of common sense I have a company over 30 years and someone like these 2 gentlemen will not last 8 hours It’s a shame because I will go to Bestbuy and get a Samsung watch I heard similar stories about the bed service In this store and I am sure that is not the image that Apple want to convey

R M

Have been to a lot of Apple Stores in North America and this is by far the best for customer service and figuring out how to fix problems quickly.

Amol

Awesome service as always. Francesco and the other lady who helped me today were amazing and very accommodating. Excellent store.

Alex Jones

The guys at apple literally saved me during a bit of a crisis ! One of them named Sam, and i cannot remember the other kind mans name but thank you to you as well! I had a computer crash while in the midst of a week full of exams for school and they did everything they could to help me. They got me in immediately to help me even though i did not have an appointment. They also magically got everything put onto a new computer for me within a couple hours. They really saved the day for me! So thankful. Thank you!

Jeffrey Bates

I've never had a good experience at this location. Always crowded, long wait times and barely knowledgeable staff. If you need something from Apple, probably just buy online and get it shipped, so you can avoid this mess of a store.

Cade Gocal

Bought an iPhone 7 recently and the charging port went bad as expected for an Apple product. I went to use my warranty and they told me that the port can’t be replaced and that I would need to pay $400 to get the whole phone replaced. So I started to make a fund to pay for this but after some research I realized I just need to buy the port on amazon so I did and put it in for under 50 bucks!!

Ahmad Al Wazzan

Well, it is apple so it is crowded and busy. I had my usb-c wire charger damaged and they informed me that it could be under warranty and it was when i checked at home (my warranty coverage is still active)

Sharon Ellie

reported my Face ID PROBLEM to the apple store, but I was told that my phone was out of warrant for two week , they can't do anything about it unless I am willing to pay for the expense. OMG, should i complain about the quality or my false of not buying extended insurance ?

loudcustomer gal

in novemeberish my phone (perfectly fine phone, iphone XR) wouldnt turn on. i came here after work and, i dont know how i feel about any of the other staff members but ma girl AALIYAH clicked up a few buttons and did her thing --- bam my phone started working. I came in during closing time too, so you could imagine how big of a help this was for me! Thank you Aaliyah!!

Maria Johnston

Busy

Kai L

Great service here. Always busy.

Robert Walsh

Get super crowded but they are efficient and quick to respond , my favourite Apple store.

Will Thompson

Great service. Our mac had the black screen of death but they managed to get it working for us.

박재민

Very good service and employees are professional

정지수

Good

Elizabeth Harries

Super busy so book an appointment if you need help. Great friendly staff. Really helped me diagnose and find a cheaper solution to fixing my Mac book pro.

Julia Sidor

I have spend few hours traveling to and from the apple store, all because of the sales person's mistake over the phone. I spoke to the manager, and he said nothing can be done. In short, I was promised a new earphones and a charger, over the phone (which turned out I wasn't supposed to get with the traded in phone), but once I showed up at the store the manager send me home with nothing. It seems like my time and effort costs nothing for the apple manager. He showed complete disregard for the time it took me to get there. Considering it was a misunderstanding on their employee's part, in my opinion, the manager was unreasonable.

Brian B

Most helpful staff

Chau Tran

Got my screen protector installed by Bill. He even helped me with my refund on the previous order ????. Thank you for your amazing customer service, Bill

Abdi F

Worst customer service. I went all the way from north van and wanted to just buy an iphone and they refused serving me.

Leona W

Good Service and employees are friendly.

Leslye Sanguino

They have a system in which someone registers you and then assigns a table to wait. I had to be registered 3 times, waited 45 mins and then complained only to be served almost 20 mins after my complaint. The store was full but the had sufficient technicians to help. Some of them were just chatting.

Alexis Wu

Very good

Eshar Sekhon

Love the staff and customer service!!

A Alghamdi

Who doesn't like apple !!? There are the best

Kelly Chen

went to check out apple watches yesterday. I was looking at the watches on display and wanted to take a closer look so I was trying to take the watch out of the display place to see. I didn't know those watches were fixed on the table. A white tall skinny male sales saw me doing this, said 'this is only for display and Please DONT move them' in a very rude and mean way. He's not even offering help like do you have any questions for apple watches. I'm the customer and have been using apple products for so long,however this is how they treat their customers.

richard .hillson

It is with great disappointment and the utmost concern that I write this. I went to the Apple Store at Pacific Centre Mall in Vancouver to purchase a replacement battery for my iPhone 7 Plus. I was given an appointment to return in about an hour and a half. When I got back I was asked (very politely) to wait for the next attendant. He (again very politely) proceeded to ask me to go to settings etc etc the drill: battery diagnosis. So sure the battery should be replaced but it was not that simple (not sure why since I’ve had a battery replaced before in 10 minutes, no problem! Anyway I was given a quote that was over $20.00 more than the one I was given the day before when I phoned that very same store to ask the price (charger cord was $25.00 just as was stated on that same call. After I grudgingly agreed to pay the new price. The two technicians after a brief private consultation, laid my phone face down and informed me that there was some kind of “warping” on the metal frame that required further diagnostics. After a 10 minute wait, they came out and told me that in its current state, a new battery couldn’t be installed, but that there were “options.” After a couple seconds of pondering whether or not I wanted to hear these “options,” I took my phone and left. I ask myself “is this the vision for Apple that Steve Jobs had for his company?” Did he envision snake oil salesmen subtly cajoling customers into believing it futile to change a battery? I had read about the corporation frowning on the sale of replacement batteries, but this was so blatantly and brazenly obvious what these two chumps were trying to do. They must feel only idiots who have no clue come to the store seeking their expertise. The sour taste is still in my mouth. I certainly hope that if this is now policy, it will change!

Keyvan Radbin

Hi technology .

monica sam

i love their products, but sometimes they can not serve all the customer, so they neglect them these days a lot

Hatem Alahwal

supportive staff and excellent service.

Faranak da costa

After 3rd time having problem with my iPhone 4s with WiFi- therefore racking loads of data usage on my phone, went to pacific center the manager David all he said was sorry your warranty is over!! Talk about customer service and customer connection or how about not thinking like a robot and get the re occurring problem fixed.. very rude and condescending. Will stop buying iPhone all together- worst phone and even worst service.

DM Mac

Went in to pacific center. The clerk was very rude Very poor customer service skills with a very condescending attitude. My issue was not resolved. Staff need some cross training in customer service.

Мацапура «Stas»

Ok

M Z

Cool vibe, good customer service when you get a chance to talk to them. They are pretty busy.

우미현

Nice!

George Balla

lots of stores

Jonathan kou

Was on hold for over 30 mins. Never spoke to anyone and hung up.

Chaky ling

Horrible staff. No sense of professionalism, if you plan to come here be prepared to wait over 30 mins. Genius bar check in is ridiculous, says they checked you in but didn’t. No respect to their customers.

Rachel Pamper

Customer Service is helpless

shahryar Azimzadeh

Really helpful and nice staff.

Alexander Teh

Very busy location. Richmond Centre is busier but still managed to get to everyone faster than my experience here.

Mark Harris

Great service, quick and easy. Good thing I brought applecare

Kristina P

The worst experience I've had at an apple store

Sonia Ben Slimane

aight

Mabel Cheung

Super Rude Staff. Have never experienced such terrible service before from any Apple Store around the world. My son and I were there today to try to pair my Apple Watch with my iPhone and it took over an hour somehow so my son spotted 6 empty chairs in the nearby table and went over to move 1 chair for me to sit on. This white male senior staff at Genius Bar stopped my son and said he could not move the chair. the chair was only for customers (??!?!) only who went there for tech support (??!?!) It was a tiny issue whether I could sit on the chair (I should point out the shop wasn't packed and there were empty chairs no one was using; also I bought the Apple Watch there and trying to pair it. I am a customer and was there for tech support) He was extremely rude to my son and myself. My son was very upset by his behavior and intimated by this old white man so he only put the chair down and walked back to me. When I tried to ask for his name to make a complaint. He murmured it the first time but I could not hear it so I asked him to repeat and he said he would only say one time and refused to say it again. The manager was no help either and she suggested that it would not be the problem of Asia Hate and Racism. Won't recommend! Horrible customer service!!

James Kane

Great service !

Philip Mihalus

Great stores. High end. Great food court

Alaa Fathaddin

Great customer service

Ali Alsarraf (ygsnaffy)

Very nice service, when I entered the store. The staff immediately assisted me and let me try out one of the headphones. So in short, I got in, tested the product, and bought one. Very quick and simple.

Kath Wille

Excellent people, great products, awesome service.

Emem Lopez

Very confusing customer service. They scan their crew temperature, but they don’t scan customer’s temperature. ???? useless. Securities are not polite at all.

Rodney Stewart

Update: Confidence restored. Returned to store this morning and spoke with store manager Adam. Explained the situation to him. He had seen the review already and was aware of the details. He was sorry for my experience and calmly explained to me what he believed happened. Adam also explained what the support page was referring to regarding out of warranty replacement and why there was a cost involved for my replacement. Once he finished explaining, I was completely satisfied with his response. Adam then promptly provided me with a correct new adapter at no extra charge on top of what I paid yesterday and said he would review the interaction with the Genius Bar representative. I thanked him and left the store very impressed with Adam's handling of the whole situation. Thank you Adam! _______________________ Not impressed with Genius Bar. Brought in magsafe adapter that wasn't working (2 of them actually). Upon "inspection" there was no visible damage to either adapter or their cords. The person made the assumption that problem was internal to the adapter because computer worked with one of the Genius Bar's adapters. Nonetheless I still had to pay for a new adapter at the Genius Bar (granted at 2/3 of the cost but with only 90 day warranty). I had to pay even though Apple's support page for adapters says the following - "Whether or not your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of the evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements." I'm confused now at what out of warranty evaluation would warrant a free replacement. He also questioned whether or not I purchased the adapter from Apple.. To make matters worse, before leaving I asked the person more than once if they were sure that they gave me the right adapter (I needed 85W) as the one he gave me looked smaller than the one he exchanged. He said for sure it was the right one. Well, I just opened it up and it's the wrong one(!) Now tomorrow morning I have to make another drive downtown, pay for parking again, wait in store again.. Very disappointed.

Katrina Ingley

I arrived at opening time on a Sunday with a badly damaged iphone 6 looking to replace with an updated model. I was impressed by the number of available staff and organization. I was allocated to Anas who was incredibly friendly, knowledgeable and patient. Im not the best with tech but I was valued and treated with respect by everyone I dealt with. Highly recommend Anas and this Apple store!

claudia lopez

bad staff

Khang Phung

Staffs so bad

Nikunj Saxena

I went in to the store because my phone would not turn on. Long story short I was told that my phone was dead and the only option I had was to trade in my phone for another iPhone 6 and I would need to pay them $400-$500 for the new phone. I went to a local shop, it took them 15 minutes and they simple replaced the battery and my phone was on! I know that I am not going back to this apple store.

Sophie Tandun

Extremely bad service that I have never encountered. I bought 2 iphone 13 Pro Max today. When I asked for help to transfer data from my old phones to the new ones, I was told briefly to do it at home just follow the steps the system prompts me. It's not that easy for me as not everyone is a tech expert. That's why I thought Apple store could help. Unfortunately No!

Rob B

Bad service. Apple is not what it used to be

Joseph Kim

Supervisor KAIDA!! You have Terrible customer service. First of all they don’t allow purchases at the store so, the staff named “Don” at the front tells me to order online and pick up in store within 2 hours. I wait for almost 1 hours after ordering online and they tell me to come tomorrow for pick up as it is still processing. I ask for the supervisor name “Kaida” and she was very up front and rude. She didn’t even apologize nor felt bad about her staff member telling customers wrong information. Told me to go to Richmond Centre to buy instead. Cancelled the order because we felt mistreated.

Xu Jason

terrible experience. They don’t even answer me the simple question instead let me wasting time on the line up.

Milad Ghafourzadeh Yazdi

Google should definitely add a zero STR option. We have been loyal apple consumer for the past 20 years. My pregnant wife purchased a brand new MacBook pro back in April. The device had an issue where it would freeze right when she took it out of the box, she brought it in after 16 days. They made her wait for hours even though she had an appointment, then told her they need to run diagnostics. She didnt have her laptop for three days, they confirmed that the issue was fixed and the device is good to take home. But no the same freezing issue continued. She booked an appointment again, they made her wait for hours and even though the doctor had recommended her not to stay standing up. They wouldn't let me enter the store with her to support her holding the device. She demanded a replacement and that she is tired of coming and waiting in line for hours because of a faulty device. The manager, told her that it is routine and that if the second time around after the hardware diagnostic the problem continued they would replace the device. Today we stood in line for the third time, we have a doctor's appointment we need to get to and they are repeating the diagnostic bullsjit one again. For the very first after 20 years, I'm disgusted by Apple's customer relations and the way they are treating a situation like this!

Mako Mai

excellent customer service and tech support for a such busy location.

A Girl

Today, I was in the apple store in pacific centre downtown Vancouver at about 1:30 PM. There was a caucasian middle aged short man wearing the red staff shirt who was unnecessarily rude when interacting with me. I have been spending top money at Apple, and I do not wish to spend my money where I get poor customer service. I will switch to another brand if I come across similar situations again.

Kyle Robertson

I'm very disappointed in the service I received at the Apple Store pacific center. I have an iPhone 6s with a defective battery that has been recalled. They are changing the batteries for free but they told me to wait for 1.5 hours or come back in a week. It was very poor service and they wouldn't even allow me to drop off and pick up later. I don't think I will be an apple customer again after this experience and prior to this I have an IPhone, I watch and IPad

adam cameron

Had an issue with an iPad and Grayson was quick to resolve everything. Highly recommended. He is the go to guy. Give this man a raise. His customer service skills knowledge are excellent!!!!!

Medistar Payments

treated me like I was a child when i asked a simple question. worst service of my life

Jared

I'm writing this review to highlight a couple things about the level of service Apple provides through their retail store at the Pacific Center in Vancouver. I recently brought my iPhone 7 in to have a cracked screen repaired. I received the replacement screen and some time thereafter my phone was exposed to rain for several minutes of use. The phone shortly thereafter began to fail in several ways (home button, screen, proximity sensor, and speakers all failed). I contacted David at the Pacific Center to have the phone looked over and repaired, and the only option that was given to me was a full phone replacement for $400. This is after spending $800 on the phone itself and $180 on a repaired screen. Now nearly $1000 in with Apple, they are asking for another $400 to replace a phone that apparently is not supposed to have any water resistance (despite their marketing claims to the contrary). The manager at the store acknowledged that the marketing claim was "counterintuitive" yet was still unwilling to help. While I've always been a happy Apple customer, this experience has left me dumbfounded as to why they are unwilling to stand by their products or marketing claims, and I won't be purchasing again from the company unless they are able to make things right.

Judy JY Park

Genius Bar Technicians are amazing friendly and very helpful as usual. However, people who work front door or get information from us ALWAYS very rude and unprofessional service. Whenever I go and reserve I feel so bad.

Selma Parry

Staff were terrific. In particular, Ange from Newcastle had the patience of a saint. Great products and great people employed. No complaints at all.

那冷

Called them and asked if it's possible to just come in, wait, and buy an iPhone in store and they said YES. When I came to the store, the lady told me that I cannot buy an iPhone because I need to book an appointment. What's wrong with the employees, seriously.

Zhang Daisy

Worst service I have ever get. They asked me to come back for my appointments. And they told me wait in the shop. I waited for over 20 mins but no one came. It was totally wasted my time! Then I asked to cancel my appointment, the staff even not apologized!

kwiis hamilton

Apple is the devil - but I’m down with their products lmao

Murraytemplar

Poor quality, Product dies right after warrenty runs out.

Alastair Waters

Very good store friendly and knowledgeable staff

Lisa Maloney

Very poor communication and assistance from manager Max. Would not buy from this location in the future, only direct from Apple as I received literally no help from this store.

Lucia Lam

Long time user of Apple and I always buy apple care. I came in to get a replacement charging cable. Coincidentally, my phone started to act up just an hour before I went in. It would not show as charging when plugged in and kept rebooting while not holding a charge. So while I'm there, I asked if they had any idea what might be wrong. They started by trying to charge my phone. Unfortunately, the phone kept rebooting throughout the course of an hour as the technician fiddled around (mostly just letting it charge and rebooting it). Without conclusively figuring out what was wrong with my phone and assuming they can't factory reset it, the genius bar technician prematurely concluded that it's likely a logic board problem (he indicated it's a $700+ fix) and suggested that I should replace my phone. While he continues to "try" to fix my phone, he brings in a sales person and I was initially quoted that my iPhone X would be worth $270 if I traded it in. The phone was just replaced 6 months ago (while under apple care) so of course I was very reluctant to accept that it's already dead. However, after some additional attempts to charge my phone by wireless charging failed, I finally relented that I'll buy a new phone. At that point in time, another sales staff indicated that since they're now unable to charge my phone, the phone is no longer worth anything for a trade in. Frustrated, I decided since it's not worth anything, I can try fixing it myself. Once I got home, I just needed to let it charge while turned off, upgrade the software and it's now working perfectly. Thanks Apple Genius Bar - I almost spent $1500 for no reason at all. They're there to sell, not to help you. Very disappointed in the service.

Brad Thiessen

It’s an Apple store. All Apple stores are the same. It was very white in there.

stacy Kairu

Booking an appointment at apple requires one to have a apple I'd set up which doesnt make sense if you don't have any apple products! I am unsure what that honestly spend so much time doing.

Daniel Thomas

Knew what I wanted, had it on the shelf in stock but was told to come back hours later for pick up, despite them selling me AirPod Pros on the spot a few days earlier?

Dennis Grypuik

Very Professional Service

Frank Karabotsos

Apple stuff. A bit 2013 but where else does one go?

Deepthi Atukorala

My AirPod pro batteries were causing problems and i went to the store and was told a whole lot of BS by the Genius who served me. I spent hours trying to do what he recommended and called help desk and found out the truth. Went back again today and was fortunate to meet with a true Genius, Travis, who solved my problem. 5 starts for Travis, 5 stars for safety protocols, -2 stars for my last Saturday’s experience.

J.P. Hefer

I tried to enter the store wearing a "government mandated" face covering which covers more than a mask and was asked to leave before even entering the store since it was not a mask to their approval, but a full face covering over the ears too. I have a few choice words for you!

Mina

Friendly staff, fast service and everything is amazing like every other Apple Store!

Ting Sun

A bit of a wait but the Apple Geniuses were professional and very friendly. Got my issue resolved with no hassle. As expected from Apple.

David

I got my first iPhone 4S here all the way back in 2012 and its been an awesome experience coming back since then.

Mina Mazani

I am satisfied with the store in general. But, yesterday I was in help with a guy named Agenda. He was rude and not helpful. I had problem using brightpay and he guided me wrongly! I took my mask off for a second to unlock my bank app which I don’t remember the password and he asked me to wear my face mask only after 1sec. At the end he couldn’t help me out and his colleagues came and helped me in just a few minutes! I have never seen such an inexperienced salesperson in app stores across the world!

Rocket S

Manager in this store is not reliable and bad attitude, don't know why he became a manager instead of a smile person at front door.

Kathy R

Even with an appointment, they make you wait 20-30 min. Not organized

Vladimir Micic

Wait time was long. And the quote i got for the deuce was just too expensive.

Front Office D. Burnell-Powers

So now after all the redirects of arguing with a recording, I was on hole for 30 minutes to speak to a human being. Was 2/3rds through conversation of how to solve the repair issue which was going to involve 2 trips to the store and the possibility I could be with out my computer for 3-5 days to simply replace my battery. So just as I was going to book my appointment we were disconnected. This would require me to phone back and wait on hold another 30 minutes. This does not even resemble customer service. So went to Youtube, found video and will replace battery myself. Thanks APPLE for making it clear exactly what you stand for.

Nick Kumar

I went to this apple store to pick up an iPad Pro which I ordered online on my birthday in December. The website said I could come in at anytime during the day and that I didn’t need to make an appointment. When I got there I had to wait at least 20 min. Basically the place is underemployed constantly and I wish I had been given an appointment. While I was waiting an old woman with a walker entered the store and one the staff members ushered her to the front yelling EXCUSE ME loudly and rudely pushing me out of the way for the lady who probably bought nothing. The person who helped me was obviously new because when he brought the products he couldn’t get his phone to scan or work properly. Also he brought a tiny bag for a huge iPad Pro and tried to make it fit which It didn’t and then he looked at me like I didn’t need a bag! He kept asking for help from another apple employee but she just got mad at him in front of everyone. Everyone in that store was miserable including the employees and you could tell by their faces. No seemed like they wanted to help! I miss the old apple store format from 2 years ago. The employees had real barcode scanners attached to the phones that worked well, were much more intelligent and efficient, and were also nicer. It seems that they will just hire anyone now. Service and innovation from Apple is dying since Steve Jobs died!

Jason Manning

Always excellent service. I love how professional the staff is and how well trained they are to answer my questions.

DIEGO DIAZ

all is fake including the airpods

Obi Vattanawong

Come here regularly. Great staff, well managed. Always have products.

Steven Snowling

Chad provided amazing customer service and solved my issue efficiently and professionally. He came up CLUTCH and saved the day for me. Thank you again Chad!

Andrew White

Worst service ever. Terribly run. Made me wait for hours. Didn't have a replacement phone. Also was lied to after being on hold for 30 minutes when I phoned in.

M K

Bought a beats headphone but no serial numbers on it...selling fake products obviously.

Melodie Cleo

I have been to Apple Pacific centre before to buy products, and the employee was working hard to sell a product. However, when I went there to ask for help with my purchased product, I was treated very rudely. The first apple representative that was attending me was oddly rude and had the attitude of I am doing a favour to you, I don't want to help you, get out of my way. Then a second guy joined and he was even more rude. I left the store. I do not need apple products, I have been buying them because they have been fun to use and I trusted Apple. I will think twice before making a purchase from Apple.

Paramount Manager

After wasting 2 hours of my life they tell me cuz u got ur phone fixed somewhere else we cannot offer u any maintenance service.

Mohammad Mikaeili

I had an appointment and every thing gone smoothly

Steelhaze

Horrible would never come back. Make a appointment just to stand in line for 45 mins. Must wear Their mask. Stand on this dot, answer covid questions, have them take ur temperature, where their mask, move when they say you can. Waste of my time!!!! I guess I'll stay with Android.

Jessica

I brought my "retro" Macbook Pro (2012) in for a battery replacement last week, and while it was with the guys at this store I received a friendly phone call telling me of another hardware problem (dying hard drive) they found while running diagnostics. They were real about it and told me to replace it myself, as older models aren't worth the cost of repairs after a certain point.i appreciated that they didn't just offer to replace it with an expensive repair fee. Upon picking up my MBP, the keyboard and screen were freshly cleaned which was a nice surprise! Thank you!