Reviews of Warby Parker (Mall)

David Lonergan

Never been happier. The staff is kind, extremely helpful and goes above and beyond. THANK YOU for being YOU! Always a pleasure.

Rob Fraser

Nice selection of cheap lenses. Helpful staff and not as busy as the downtown location

\/ibestr

You can get good quality hipster glasses for a fraction of the price. When I walked in, i was treated with respect by the rep (most likely a manager b/c he was standing near the entrance). I was hoping to get my lenses replaced, but he was willing to give me some store credit and let me purchase a brand new pair. Man, i've been a loyal WP customer since they launched their online store back in 2010ish. They've managed to scout really good reps and/or must have amazing staff training programs. Such a positive atmosphere. Consistent across borders too. My very first experience w/ them was in the US. Props to the founders of the company. My understanding is that if you donate your old frames, they'll give it to a kid in a country of need. In retrospect, maybe i should given my old pair.

Felix Wong

This is the new way to buy glasses. I've always been reluctant to buy glasses online due to not having the ability to try them on first. Having recently found out that Warby Parker opened a store at Yorkdale, I was eager to drop by to try on some glasses. The customer rep there was friendly and very helpful, and most of all, not pushy. She wasn't trying to sell me the glasses but was genuinely trying to help, because they don't actually sell anything at the store. You try on the glasses and then order on their website. It's a beautiful concept! No obligation to buy, cool styles, good pricing...thumbs up!

Walton Weller

Great price great quality!

Sabrina Chun

Great customer service, competitively priced product. As someone with a very high prescription I should not have ordered the glasses online, but I suppose I didn't see this messaging in the website... No pun intended. I I went into the Yorkdale store when I had a chance and mentioned that my glasses were nice, but things looked a little off. They optician promptly remeasured me and ordered a lens replacement. This was obviously my error, but the optician made the change without hesitation. Really above and beyond customer service. This was my first purchase from Warby Parker, and I can't see any reason to go anywhere else for my future optical needs. Side note: low bridge fit is like a gift from the glasses gods for Asian faces.

Stephanie R

Everyone that approached me at Warby Parker Yorkdale was super friendly, patient and helpful. I can be pain when choosing glasses and I try on so many and ask a lot of questions. I wear my glasses around 15 hours a day so making sure they are comfy is important to me so I really take my time in choosing the right frame. The employees at this location were totally awesome about it. Highly recommend going to this location. I love also that they have some frame styles that come in many sizes not just 1 size. And you can return for full refund if you aren't satisfied. Thanks so much everyone that works there!

Meekal Redmond

The experience felt like ordering from a specialized buffet menu. The variety of selections was just right: not too many, not too few. The prices are far better than their competitors. Nice, knowledgeable staff. Glasses delivery arrived early and in perfect condition. I recommend this store highly and will shop here again.

Faith Joy Autillo

I first ordered my pair from Warby's in the summer of 2018. I get asked about my frames often and so, I recommend this place. These frames fit me and my style very well and the customer service is always great when you go to Warby's! About a month ago, I stopped by a couple of times to change my nose pads because they kept falling off. On my third visit, they found out that there was a defect on my frames and I got a new frame as a result. They were really attentive and took care of my situation, so I'm pretty grateful. Since then, my nose pads have not fallen off :)

Chris Charles

This was a fantastic experience from start to finish. I heard about Warby Parker on a recent podcast and thought I'd give it a try. The store itself is beautiful and the glasses selection is impressive - very high quality, lots of styles to choose from, but not so many that it becomes overwhelming. The staff were incredible, very helpful and knowledgable, and unlike nearly every other glasses shop, there is no up-sell as features like UV protection and scratch resistance are already built in. I would highly recommend this to anyone looking for a hassle-free and stylish place to pick up some glasses!

Cheri Pinktrix

I love this store so much. Their glasses are stylish, but decently priced, and what's more important, their customer service via phone has been amazing (Even better than in store). They replaced my lenses for free after I scratched them after a few month. Every time I've ever contacted them via phone they have been the nicest, easiest to deal with customer service reps I've ever encountered. I've already chosen my next set of frames.

Melissa Austria

I had an amazing experience at this location! Two associates, Ryan and I think Dan, were really great at answering my questions and giving suggestions. Ryan even suggested a very “unique” pair of sunglasses. It was funny and made the experience even better.

Robert Barkin

Really great service, selection and attentiveness. My girlfriend needed a new pair of glasses, the sales person was very well trained and attentive to her needs. She was able to find a pair of glasses and order them within 30 minutes. Prices are reasonable, hope the quality is too.

Chris Girard

I'm so incredibly pleased with my recent purchase here. The team very friendly and knowledgeable without being pushy. I ended up finding exactly what I was looking for, and the ordering process is very straight forward. After receiving my glasses, I would whole heatedly recommend Warby to anyone looking for a solid new pair for a great price. Thanks again to the Yorkdale crew.

Ethel Owusu

Excellent service! The glasses are affordable too. I love this place so much that I even brought my mom to buy glasses. I love Warby Parker!

Ruxandra B

I absolutely loved my experience here. Excellent service, putting in the order took no time at all and they emailed me when they were ready to pick up. Not to mention the really affordable fixed price and how beautiful my new glasses are. I'd recommend this place to anyone!

Youssef Habib

Love warby parker. My go to for eye and sunglasses since 2014

La Comel

Super helpful staff no pressure atmosphere. Pricing for eyewear is a refreshing change from the ordinary options. Styles classic and modern! Great concept!

Farhia

Very disappointed with the customer service at this location. My first pair of eyeglasses ever were from Warby Parker, but at their Queen location and they were incredibly helpful and lovely. However, this location, they are incredibly inattentive, ignoring when I and others walked in, while trying on glasses and when I had questions in order to purchase a new pair.

Marvin Anthony

Update: Customer service contacted me and they have help me with replacing my glasses. Just received it few days ago and I’m very happy. Thank you so much! Previous review: I had bought my glasses in April 2019. I was really happy with them. Around March the lenses was scratched up and stores were closed due to the pandemic. So i thought I would wait till everything opened up. I’ve called today to see if Its possible to get my scratch lenses fixed and the rep told me they wouldn’t be able to do it. I understand that it is past the year but because of the pandemic I thought they would be more helpful and understanding. I wish they could’ve done something to help me out.

Lexi

I have purchased three pairs of glasses from Warby Parker over the years. Their customer service is incredible! I have referred numerous family members to them. Catherine, Justin, and Perry were outstanding! Anytime I come in, they are happy to help me with adjustments and they always ensure that I leave their store with a brightened day. Thank you so much everyone at Warby Parker

Kristen T

The customer service in store is great. The price more expensive than I thought. Delivery is much longer than expected and I could not create an account to track the shipment.

Benjamin Yebuga

I had great customer service here, the entire experience was very fast and efficient -- excellent price point as well :)

Thomas Lowry

Great retail experience! I was looking to purchase my first pair of prescription glasses...after browsing many many stores, I finally made the trip to Warby Parker. All of the sales staff were ridiculously friendly and helpful. The sales person who helped me (Jordon) was extremely attentive when I needed him but was no pressure when I needed time to go back and forth between different frames. At the point where I felt like I had exhausted all options, I described to Jordan what I felt like was looking for and he brought me over a pair of Chamberlain's which fit the bill perfectly. Ended up buying two pairs in two different colours. Very reasonably priced and very happy with the product thus far. Bonus points for entertaining my kids with some complimentary Warby Parker books. They have become much-used colouring books since! Will definitely be back the next time I need specs!

Tony Pastor

Great place for affordable eyeglasses. The staff here a amazing, very helpful. The glasses I did get can't be beat in price and quality, the warranty is great also. I wish Warby Parker would offer faster shipping for an additional cost however... 2 weeks wait is a little long.

Eleni Nico

I wanted to come here to purchase my glasses because of all the amazing reviews. Finally, today I decided to go. I had the most amazing customer service. Today was a day Yorkdale would have a shooting. Aside from the amazing customer service, the compassion that this staff had was unmeasurable. They knew how to handle this situation. They were amazing. I will go back another day to get the beautiful glasses I chose. I am thankful for you staff.

Tia Neilson

Great prices, super friendly staff. Sarah and Katie were very kind and helpful!

Andre Apperley

Staff is very pretentious and does not give a welcoming atmosphere. Will not be shopping here despite a great selection.

B T

Vast choice of frames, great customer service, fast product delivery, and prices can’t be beat. We’re lucky to have 2 storefront locations in Toronto.

Amber MacDonald

The staff in the store are friendly and were able to help me find the perfect pair of glasses in a matter of minutes. They were then ready in less than the promised time, which is fantastic. Staff helped me to fit them properly and even re-shaped my (Warby Parker) sunglasses. Recently, I dropped then stepped on my glasses leaving scratches on the lenses. Their warranty covers this! My new glasses will be shipped to my house. I am beyond impressed.

Stephanie Rizzuti

Optician Catherine was amazing!!! I needed an adjustment as I wasn't seeing right through my lenses. She took her time in figuring out the problem and I was thinking it couldn't be fixed. She figured it out and I can see really well through them now. She was so patient and kind with me and super understanding and helpful!! I appreciate that so much. Thank you for the great experience!

Wayne Harvey

Great selection of glasses. Prices are great also. Very friendly helpful here.

Lisa Silver

Absolutely love my new glasses. Staff were super friendly and helpful. Reasonable price, excellent glasses, great service. Highly recommend!

Hilary Tam

This was the best glasses buying experience I've ever had. I paid less than half of what I usually pay ($225 vs $500+), I was allowed to browse and try on glasses without being followed around by a sales person, and they WAY over delivered on the pick up time. I was told my glasses would take 8-11 business days to arrive, which is standard, totally fine by me, but, they showed up in 3! I'm floored with the service and experience. I've been recommending to everyone I know. Also, getting lots of compliments on the frames, they are so nice! Thanks for being so great!

Justin Faulve

Was in and out in under 10 minutes! Great selection and customer service.

Chris Chen

Had to repair an online purchased glasses. In-store customer service was amazing and offered to fix it free of charge and was patient explaining why the issue existed for the current frames. Got the frames replaced within a week or so. Purchased a second pair. Again, great service explaining the differences in frames. Patient employees that didn't make me feel rushed in making my decision. Will definitely come back again for future eyeglass purchases.

Mike King

Bought a few pairs there but the lenses are soft. Last pair I had they replaced a scratched lens. My latest pair they say the policy now is not to let you buy lenses to replace in their glasses. Have to buy a whole new pair. I like the place but the lenses do scratch pretty easily and you will need a whole new pair each time they do.

H K

UPDATE: Warby Parker customer service supervisor reached out to me and took the time to understand the situation. She explained that my issue is to be covered under 2 year warranty and was very prompt with her responses and action. I am glad my experience with Warby Parker will remain positive and I look forward to continuing my business with them! Original story:A little over a year after purchasing, the coating on glasses started coming off. The customer service rep told me it's out of warranty. I guess that speaks to the quality and so called service from Warby parker. It's unfortunate because I had thought I finally found a place to purchase reliable glasses without a huge markup. I think my glasses came to $200-250 (was a year ago so I can't remember exactly). My previous pair from Costco costed $300 but had lasted me 3 years until I broke it playing sports. I was thinking of getting a second pair but not from Warby Parker again. Disappointing.

Heather King

I bought my very first pair of subscription glasses here and Ryan and Perry were so awesome and helpful. Thanks guys!

Lisa MacFayden

They have not adapted well to covid. Do not bother wasting your time. No booking system. Poorly trained. Nothing like my usual Washington St NY location.

Brian P

Had a great experience here. The staff are super friendly and the selection is quite good. The prices are exceptionally cheap especially if you have a strong prescription since they charge a flat fee for glasses (+$50 if you have a really strong prescription in order to get thinner lenses). There's always enough sales representatives to help you out. The store is also really nice and modern inside. They say 8-11 day wait time for glasses, but it is more like 3-4 business days. One thing to keep in mind is that all of their emails go into your spam filter!! So you have to pay attention. They call you when your glasses arrive at the store (if you choose to pick them up) which is a nice touch.

Moses Kim

Customer service is exceptional!

Jay James

I wanted to buy a a pair of glasses worth $250-300 and they wouldn’t sell them to me with my existing prescription. I have a medical plan that covers the entire thing. I shared the prescription with the sales person, they said they can’t sell unless I had a new prescription and they didn’t sell me. What a disappointment!! The loss of a potential customer and now business. Unreal. Never will I go back to W. Parker!

Ben Cherian

Best glasses this side of the Mississippi. This beautifully designed store catches your eye with a stunning front piece of copy, encased in visual style of an eye exam. They actually have postcards with a great picture of this inside as well. You walk in to this gorgeous store and find it to be more like an elegant library, the walls shelved with rows of stylish frames arranged by shape and size, topped with blocks of richly bound books (from Tennessee Williams to Stephen King) sequenced by colour and arranged in painstaking detail. In between are showcased frames of various books and quotes which add to the aesthetic flavour of Warby Parker. On top of all of this, the store is well staffed with optometrists galore-eager to share their knowledge and experience. As an added bonus, these frames are exceedingly affordable and I strongly urge anyone and everyone to try them out.

Dabeer khan

They have good collection of glasses but unfortunately I am very disappointed for waiting time which is more than two weeks and I still didn’t receive the glasses yet.Their customer service is good but they should open their one lab in Canada to give them good service and order on time and one thing I would like to add with this Canadian customer is that they have to go throw custome check which make the order more late.So good luck with your order.

Eric Chow

If you dont wanna spend too much on your new glasses and prescription lens, this is the place to go. Great customer service to help you get the perfect pair of glasses. All glasses are in-house designs meaning no crazy mark up like lens crafter. What you see on the price tag include frame and lens. Average price point is about $200. Compare to other stores where you pay $500 for just the frame because it says ray ban on it lol.

Tiro T

Jerahmeel, Justin, and Marzieh are exceptional. They were all informative, upbeat, and able to guide me in the right direction. Great selection at an awesome price point.

Audrey Rocha

Great stylish prescription glasses for a much cheaper price! Prescriptions glasses start at $150 and prescription sunglasses start at $250. Staff is attentive and people traffic is much less than the Queen st downtown location. With that said you get a slightly more attentive service. Glasses usually take about 7-10 business days to arrive back at store and notice is received via email. Lens are scratch guarantee for the first year and you can always come in for adjustmemts. Ive had to come in several times in one year bc my children would bend them and I am always greeted with a smile and friendly service.

Lucy Morgunova

Cheap but good quality. And the customer service is 5????

J113

Awesome staff. Great quality eyewear for a fraction of the price elsewhere. Would recommend buying from here. You won't regret it. Got mine on a Saturday and it was ready for pick up on Tuesday. You can have it delivered free of charge.

corinna dragon

A little disappointed by my recent experience here. I have purchased glasses and sunglasses here before. I wanted to put a new lens into an already existing frame (by Warby Parker) and I was told that wasn’t possible because the frame was discontinued and not possible to cut. Unfortunate because I found tons of other optical stores willing to help, you would think Warby Parker would be willing considering I’m using their frame! I am at Image Optical in Brampton right now and they can put in my new lenses in the next hour!

Denis Tabagari

Awesome service by the whole team, very helpful, patient and knowledgeable.

Nicholas Bianchi

They told my wife she would get her glasses in 2 weeks. Week 2 they said they found an imperfection in the lens and sent them back. Ok. Week 3 it was the storm. I no longer trust this brand nor should you. It is week four. No call or communication. Cheap prices cheap service. One star now is too many.

James Ewing

Amazing experience trying on and reviewing the many frame options available at the Yorkdale location. The store associate was very helpful putting my needs and appropriate frame choice first. Will definitely be back, just waiting to receive my frames and am excited to try them on!

Emily K

I bought a pair of WP glasses a couple years ago. The other day they snapped when I was cleaning them. Not crazy hard cleaning, just holding them with a cloth. I phoned customer service, explained the situation. The best they could offer me was a slight discount on a new order. Really? I paid $350 for the glasses. I don't expect glasses to last forever, but for $350 they should last longer than 2 years. This is the first time I ever had glasses BREAK IN HALF, and I have owned many pairs over the years. Not cool Warby Parker. You should stand by your product.

Crystal

Fantastic customer service. I feel terrible but I forgot the person's name who helped me but he was so helpful and kind. Definitely going back

Kay Huynh

Good amount of selections, good price and good customer service. It was my first time shopping there and would highly recommend people to shop.

anto ros

australian girl at front was rude and threw off the shopping experience with an ignorant joke about my blind grandmother - otherwise quick and speedy purchase and rest of staff was great.