Reviews of The Source (Mall)

Adam Lando

Great store great deals

Ain't Funny

(Translated) The service I got was just great. The employees were all very professional and knew what they were saying, in addition to being friendly. …

Murray Roberts

Great service and staff eager to help.

B40 Trucking

A great bunch for sure. We got our nitro 5 and bell fibe 500 hooked up here. only place in town that stocked what they had on display. but it was a good experience. They just need better computers took a while to load had to try a few times would greatly benefit for their sake. but i give 5 star because the employees earned it

Duxi

Nic, Matt, and Tim were awesome, helped me get a new phone plan for a better price and were super friendly and knowledgeable! Would reccomend the store to anyone!

Sydnie Baynes

I walked in there to get a computer mouse, and ended up leaving there haggled by an employee to get a new phone plan. I would describe the experience as being verbally harassed until I completely stepped foot out the door. Ultimately, I'm …

Mélanie (Mel)

(Translated) I find items at a good price but employees do not seem to know, more than necessary, the products they sell and they are never the same employees every time I go. …

Andrei Boris

(Translated) I have visited this store several times because it is the closest to my home. The staff shows no interest in visitors: it's weird because the shop is already empty most of the time. We bought a PS4 + Call of Duty package; the console is functional but the single player mode (Blackout) must be purchased online. Bad surprise for the holidays. Edited on 2021-07-24. I just visited the store. I have noticed that the staff are not the same; I received a courteous welcome and competent suggestions. I raise my bill. (Original) J'ai visité cette boutique à plusieurs reprises car c'est la plus proche de chez moi. Le personel ne démontre aucune interêt envers les visiteurs : c'est bizarre car la boutique est déjà vide la plupart du temps. On a achété un package PS4 + Call of Duty ; la console est fonctionnelle mais le mode solo (Blackout) il faut l'acheter en ligne. Mauvaise surprise pour les fêtes. Édité le 2021-07-24. Je viens de visiter la boutique. J'ai constaté que le personnel n'est plus le même; j'ai reçu un accueil courtois et les suggestions compétentes. Je haussse donce ma note.

Emily M

Very happy with the fast and friendly service will return

RJ Renner

Excellent customer service Friendly staff

Alban Dubarry

(Translated) The prices are exorbitant. Non-expert staff except to sell you a phone with a new plan in addition to what you want to buy. I even once came across a gentleman who made me in no way funny racist jokes. …

alejandro gonzalez

Good customer service

peggy brown

I would like to thank Isaiah last wekend i went too best buy to get my tablet fixed cause it wasnt turning on wifi they wanted to charge me to send it off i didnt think it was worth it cause its a cheper tablet so i went to source and the young man showed me some tablets however he asked to look at mine when i told him the problem he said it was on airplane mode and then connected it to the wifi at source to show me it worked when i asked him how much to fix it he said they would never charge for somthing like that or helping a customer I will be returning to source for my electronics

Vincent Roberge

Ok

Benoit Beauchamp

A good place for electronics...

kevin casperson

The manager went above and beyond to help me.

Heather Burns

I was treated exceptionally well. I am a senior and they took the time to help me make a decision on devices, learn about the product and the follow up has been second to none!!!! I will absolutely refer family and friends to the Source!!!

Matthew Bear-Fortin

Good service and reliable deals.

Bernard Guillemette

(Translated) Ordered an item online with delivery to the store instead of at home which sped up the process by several days. Very satisfied with this service …

Silvia Di Marco

Lots of gadets n plugs n electronic stuff

Aswanth R V

they are so friendly with the customer and they have a good manager TIM .

Shantel Bressette-Wakeley

Staff is super friendly and helpful.

Exact0 Bookings

Excellent service. It's not everyday people try to save you $.

Priti & Chandresh Gandhi

Very Nice Store For best Electronic and Computer Laptops

Goldenpeach807

Scammers

Isabelle Labrecque

Small store, not enough product selections.

tom folkes

Excellent staff. Very knowledgeable and eager to help. Will definitely continue shopping there

Ryan Sharp

Not bad

Ssm One

Randomly got door prize I thought they were playing a joke on me but the prize wasn't half bad it wasn't extravagant but it was free didn't even sign up or anything

Kristof Maret

(Translated) Rejected by the store on rue Ste Catherine by the three chatters whom I disturbed from their cellphones, I bought my Bose headphones with the young Asian from the store St Hubert. Patience, kindness, precious help. phew there are kids still motivated by their sales jobs. (Original) Rejeté par le magasin de la rue Ste Catherine par les trois chatters que j ai dérangé de leur portable, j'ai acheté mon casque Bose avec le jeune asiatique du magasin St Hubert. Patience gentillesse, aide précieuse. ouf il reste des gamins motivés par leur emploi de vendeur.

Kev Gélinas

Dont know if the girl was bored or didnt want to work there

Logan D.

They have some of the most coolest tech that I wish I could have, like flip phones, colored lights speakers, & so much more! ^^

Angela Loney

Limited stock probably means "Display Models only" I put a laptop on hold for a store an hour away because it was showing as limited stock. The sales person I spoke with on the phone did not say "Yes, we have one here, it's the display, I'll box it up for you" because then I would have said "Nevermind, I'll order online" and would not have driven the hour to be disappointed. At least Best Buy says "Open Box" or "Display Model" and gives a discount. The Source was not going to tell me and was not going to offer a discount. Not pleased.

Jacob Osborne

They had very little in stock. Almost nothing from they're online store was present. The employees knew nothing about the tablets I were looking for and couldn't tell me any more than the tiny blurbs written on the item tags.

Joe Baker

I've lived in St. John's for years and I find this store much of the same. Great customer service just a little pushy on the plans. That is more of the fact that's how they make pay is commission. I was working here i would be much of the same. My only complaint is that some of the workers can be a bit unknown of technology they sell,and they try to pull it off like they know it all anyways.

Alexander McKenna

Good selection of phones and user input tech and a few novelties Store kind of feels empty though. Staff are super helpful and friendly.

Sunci Avlijas

The staff seemed uninterested, and the display was careless. Selection was also very limited.

Darren O'Brien

staff don't seem knowledgeable, selection limited, prices high.

Don McFarlane

Always good prices

Cuban HLG

I loved

Nadine Laflamme

Excellent service! Was very pleased!

BUBBS

Good place to shop

Laurent Duchastel

(Translated) Excellent service. Mr. Frédéric was very efficient and courteous in purchasing and configuring a prepaid phone. During this set-up process with me, I could see his colleague Harrison serving customers who showed up at the door with the same eagerness and kindness, despite the confinement restrictions. Thank you so much. (Original) Excellent service. Monsieur Frédéric a été très efficace et courtois pour l'achat et la configuration d'une téléphone prépayé. Pendant ce processus de configuration avec moi, j'ai pu voir son collègue Harrison servir les clients qui se présentait à la porte avec le même empressement et aimabilité, en dépit des restrictions de confinement. Merci beaucoup.

Henri-Robert Cayemitte

I always get a 5 star service when I go to this location! ????????????????????????????????

Independent Remote Ltd / Télécommande Indépendante

I can get busy in here and they're well equipped for that good technical knowledge A good bunch of guys

Alexandre Beaudoin

(Translated) While walking on St-Hubert, by the decrepit facade of this store, we know that the service will be just as rotten. It's a mess inside, employees do not know their products and are trying to sell by intimidation. On …

Nicolas Bondu

Good and quick service! Friendly staff!

Perry Collins

Has been rebuilt onto warrs pharmacy. The prices are a little steep and they dont usually carry anything of a quality brand, or at least they sellout of stock quickly leaving cheap no name brands. If your looking for bang for your buck you would be better off ordering from Amazon.

Nicole Furgason

Thank you for standing behind your replacement extended warranty sale on my ear buds , eventhow you weren't able to find me in the system. Fantastic thanks again ????

Derick Aho

They don't always have what you are looking for anymore like they did years ago

SizzleEntertainments

Great customer service, only problem i have is that they resell for wayy to much and usually dont have an item listed for sale at the store, but you could always ask them to order for you or you could just go on amazon and get the thing you want for way cheaper.

cédrick Guilbert

(Translated) An electronics store without a usb c / usb c cable…. 2 salespeople, one who didn't know who went around the shelves like me without offering any real research or solution as if I was bothering him ... and the other who didn't get the game on TV. In fact it is always the same in almost all the sources…. I do not understand how the store is still open everything is expensive and more…. (Original) Un magasin d’électronique sans cable usb c/ usb c …. 2 vendeurs un qui savait pas donc qui a fait le tour des rayons comme moi sans proposer aucune vrai recherche ou solution comme si je le dérange … et l’autre qui a pas décrocher du match à la tv. En faite c est toujours pareil dans quasi tous les la sources…. Je comprend pas comment c est magasin sont encore ouvert tout est cher en plus….

J Rich

(Translated) I go to the store with the idea of buying mid-range Beats or Sony wireless headphones. The attendant advises me on some Skull Candy, which I buy. After trying to recharge them twice (yes, following the instructions, it's not rocket science), they do not hold a charge for more than 30 min. So 4 days later I go back to the store to return the headphones and buy the Beats ... I am told that they do not take care of it, that I have to report to Skull Candy customer service. In short I am struggling with this model of headphones and in addition I have to type back because of their inadequate suggestion. (Original) Je vais au magasin avec en tête d'acheter des écouteurs sans-fil Beats ou Sony moyen de gamme. Le préposé me conseille des Skull Candy, que j'achète. Après avoir tenté de les recharger deux fois (oui en suivant les instructions c'est pas sorcier), ceux-ci ne tiennent pas la charge plus de 30 min. Donc 4 jours après je retourne en magasin pour retourner les écouteurs et acheter les Beats... On me dit qu'ils ne s'en chargent pas, que je dois me rapporter au service client Skull Candy. Bref je suis au prises avec ce modèle d'écouteurs et en plus je dois me taper le retour à cause de leur suggestion inadéquate.

Brent Running

some good deals though alot is overpriced

Campbell-duo

Small selection

Chris Veldhuis

Great store with knowledgable staff, Kricket was very helpful and pleasant. Recommended

Ken Faught

Very good store ...good employees always wanting to assist you. ...they do not crowd you

Shaun Rolland

Warm, engaging, informative! Definitely be back. Great staff who like to help!

Kevin “Sirhaian” Leroy

Very good and fast service with reasonable prices. I recommend it.

codylucente

I had amazing service by Greg and found exactly what I was looking for at a great price

Karl Agawa

Gd place 2 gear up!an some...

David Collins

Uninformed

Lesia Obarymskyj

Wow! What amazing customer service. I’ve searched everywhere online and in stores and the Source was the one place that had what I needed in stock. I walked away with more items than I was expecting to purchase while STILL paying less than I would have with Best Buy or WalMart. I signed up for Bell Fibe through the Source as well and though it won’t be installed until December my bill has gone from over $200 a month with Shaw to $130 with Bell with faster internet and built in channels that I previously paid for with Shaw. I also get to keep my number lol. I’ve pretty much decided to never go anywhere else for electronics ever again ????????‍♀️. Thanks guys! ????

Debbey Bentley

Great service and knowledgable team!

Dean “Great”

Because they sold me defective products I was treated like ????

Chinmay Trivedi

Helpful staff

Javier Marquez

The worst place, two guys that work there are so rude and don’t even lift a finger to help

Anthony Cen

(Translated) Excellent service! The staff are welcoming, patient and understanding. They were able to solve a reimbursement problem in less than 5 minutes, which other branches refused to do. …

Tausif Abrar Jashim

Alway a pleasure visiting this store. Staffs are so friendly. Amazing manager.

Carrie James

Was served immediately. I did not want to browse so I asked for the sale item I was looking for. He cheerfully retrieved it and I was out of the store in 15 minutes.

Darren Renaud

Excellent service, but far less electronic and hobby parts than the radio shack days. North Bay's best Source store.

Joyce dandy

Amazing service by Simon. Was in and out of store in 20 minutes with a t.v. Very knowledgeable, friendly and efficient service. helped bring it to the vehicle which was a bonus…thank you so much!

Gabriel Flonta

Very friendly employees, good store!

Billy Spilchuk

Purchased my wife Beats and she had a few problems. We had purchased ext. warranty and the guys here were such a pleasure to deal with. Swapped them right out for a new pair. No questions asked. Great service thx!

RANDO LANE

Great place great guys working there they're very knowledgeable I put my trust in these fellows we'll see how it works out in the long run I was just there and I got myself the Acer tough computer and these kids pay new what to get how to get me all set up good job source definitely beat the smell out of RadioShack

Glendon Clarke

Electronics TVs

Craig Turcotte

Awesome.... Tim always takes care of me. Doesnt matter what i need or if i need help he is always willing to offer solutions.

Amanda Wilson-Hillier

Consistently, the manager & staff go above and beyond to help customers quickly and efficiently. On one specific occasion, the Manager went above and beyond to prepare for the release of a limited quantity new product, to ensure there was no confusion or confrontation among customers! She came in ahead of opening hours, on her day off to support staff and help them set up before opening. It’s evident staff are well trained and motivated. Thank you Management at The Source, Grand Falls-Windsor!

Matthew Bradshaw

Fast helpful staff. In and out in ten minutes with extras in hand. Good sales people there.

Fernando Hernandez

I went there to change my cell phone and the three employers where inpatient and sometimes even rude; would constantly talk about my sell in French (which I'm not fluent), none of them would care to show me nor explain the features between …

Maurice Richard

Too expensive

Doris Hutchings

This store has everything electronic. Very friendly staff who know what they are talking about !!!

Joel Mendez

Bought a screen protector for my s21 ultra and for some reason my fingerprint wasn't reading even after retraining the biometrics. The employee replaced the protector and the issue still persisted. He asked me to wait for a couple of days and promised me a refund if it doesn't improve. I brought the phone along with the screen protector the next day but forgot to bring the receipt and it was another employee, she told me, she would've been able to refund if I had the receipt handy. So I went back the next day with the receipt and the manager told me that they never give refunds for screen protectors. And now I wasted $50 for the screen protector and my time because of the false promise of two of your employees.

Gil Shymanski

Service was very slow . We went somewhere else and made our purchase.

the gaming raptor

Professional service great staff

Colleen Barnett

Great service, love the extended warranties! Always shop the source for electronics!

Warren

Dead

Brendan Birkett

Bleak-feeling store / staff with limited knowledge

Percy Lesage

I'm really excited ????......let's get it on

matthew yonatan

Went to this place few days ago. Called before i went there to make samsung watch active 2 LTE is still in stock since i live in cote saint luc. They said yes they have it. When i arrived, It turned out the employee who received my call …

Chance Maloney

The cashier working here got me an amazing deal on my phone, very neat and organized store. Will be going here for all my tech needs.

Manoj Kewatiya

Good mobile option

Carolane Moïse

(Translated) I wanted to buy a fitbit watch that was displayed in stores at $ 99.99. When returned to the fund, the amount was $ 149.49. (obviously more than just taxes). I was told there was a mistake and that the watch in question was actually $ 129.99. Categorical refusal to adjust the price to the posted price as required by law. I was told that it was not their fault if the watches and the price were not properly placed. As the watches are in a box that requires the key to be opened, obviously it's not me or another customer who has moved the items. Frankly, big lack of respect. Too bad for the watch and a big zero for the employees and the store. (Original) J'ai voulu acheté une montre fitbit qui était affiché en magasin à 99.99$. Lorsque rendu à la caisse, le montant était de 149.49$. (évidemment plus qu'uniquement les taxes). On m'a dit qu'il y avait une erreur et que la montre en question était en fait 129.99$. Refus catégorique d'ajuster le prix au prix affiché comme l'exige la loi. On m'a dit que ce n'était pas de leur faute si les montres et le prix n'étaient pas bien placer. Comme les montres sont dans un coffret qui exige la clé pour être ouvert, évidemment que ce n'est pas moi ni un autre client qui avons bouger les articles. Franchement, gros manque de respect. Tant pis pour la montre et un gros zéro pour les employés et le magasin.

Eric-Mathieu Garcia

Best deals on pc great service!

Austin Robinson

I bought a pair of PowerBeats3 through the store and I was told that I had a one year warranty so any damage done to ear phones I would get a replacement. 3 weeks later the wire breaks, I call apple and they tell me that to replace them I would just have to buy a new pair. So they lied. Never buying anything here again and never buying another Apple product.

John McLean

Great new look

Ryan Holwell

Great staff. They always do what they can. Unfortunately, stock doesn't last long so sometimes they won't have what you're looking for. A generally positive shopping experience!

nic_nac _nanas

Greg, and mitchell Amanda all associates extremely helpful. Bought a tablet they dealt with bell and set everything up for me, as a senior it was so easy dealing with this trio. Many thanks

The Basic Painter

Star looks great! The only big problem they don't have anything in stock so you buy everything everywhere else

Jamie Davison

I go to the source in Sault Ste Marie for my Virgin Mobile phones as well as my electronic gifts because Tim and his staff are very helpful, knowledgeable and extremely friendly. I highly recommend this store to anyone

Brian Wilson

No more electronic parts

Ken Thomas

Awesome Customer Service & Cell phone sales. They can out beat the local Bell both in the mall.

Rion Powell

I had the pleasure of being serviced by Kody, Crystal and Margaret. Very knowledgeable, friendly and genuine. I’ll be back for all of my tech needs!

L Hamill

Great service!!

Bri

Went in yesterday and staff were helpful right off the bat which was wonderful! I was on a time crunch and needed to find something quickly, and was able to do just that. However, I did not have a pleasant experience due to something the manager said, which came across as rude and ignorant. I debated walking out and taking my business elsewhere. I chose the source due to the good reviews, but next time I may go elsewhere.

Prince Torres

Never deal with sandz

dawnlee1980

Was harrassed by sales associate male. When I returned an item I did not like the quality of it. The sales associate questioned and said no one has returned on this. I stayed quiet because I cause assume this was strange . u payed cash the associate wanted to put on my debt if i did not mind. I said no I prefer cash. He stared to say why!! But why and was so agitated I said ok fine put in debt he stared to say what my problem and then started video taping me asking me to leave. What the heck im scared of this guy

Ashiq Alias

Very poor customer service. I purchased a product from the store. At the time of purchase, the agent told me its 15 days replacement or refund. The product was faulty, and when i went there the very next day, they said they wont take it back. And apologized for the mistake. And said they will give a coaching to the agent. Well that doesn’t help me! Not purchasing from the store anymore. Worst experience.

Dan Seguin

Bought something there the employees were good and friendly the owner not friendly no help

stephane roy

(Translated) I went there for a liquidation protable advertise on their site and which said that there was some left in stock. made it one explains to me that the liquidations c is on the demonstrators but that it does not sell the demos. so in the end, they advertise things that are not for sale. easy to mark the price they want. why not advertise a 24 "screen for $ 5 while to go. following your answer: no, I do not intend to encourage your dishonest practice, whether in store or online. Stop announcing liquidations, you're not selling them anyway. (Original) j y suis aller pour un protable en liquidation annoncer sur leur site et qui disait qu il en restait en stock. rendu la on m explique que les liquidations c est sur les demonstrateurs mais qu il ne vend pas les demos. donc au final, ils annoncent des choses qui ne sont pas a vendre. facile de marquer le prix qu ils veulent. pourquoi pas annoncer un ecran 24" 5$ tant qu a faire. suite a votre reponse: non je n ai pas l intention d encourager votre pratique malhonnete que ce soit en boutique ou en ligne. arretez d annoncer des liquidations, vous les vendez pas de tout facon.

Kyriel Lupien

Very shady business and employees. I was offered a tempting new phone plan with virgin mobile and the guy who was selling it to me asked for my credit card number to complete the contract. I told him I didn't have it on me at the time so he told me my social security number would also work. (This may seem like he was joking but at the time he was dead serious) I said I changed my mind and left. I definitely don't recommend shopping there but if you do, make sure not to give them any personal information.

Jarryd Evans

Sucks

wendyelson

Staff need training, took 3 weeks to get my order, also no stock to pick from. Store unreliable.Staff are friendly.

Matt Nieminen

Great place to buy things if you get angry easy. Best insurance ever

Juan Diaz

Great customer service

Suki Hoelter

John was absolutely spectacular in looking after our needs and helping us set phones...helped with Christmas shopping lol very grateful for his help &assistance!!!

Wael Abbas

(Translated) If there was the 0 star option I would have put it, very bad experience, I phone the source I ask them if they have the exact model of the printer cartridge I want, the lady tells me 2 second, she comes back and say …

FrizleFry00

Good service and products. ** I have been here a few times now and had to add another star and edit my review. The service is amazing.

Roxie Picasso

Service is always good, staff helps you out and they have good offers.

Mila Gadatia

Sold me a broken case and when I went back I couldn’t get my money back or exchange it. Very bad place.

Lionel Belanger

IfII could go very less stars I would they sold me a broken cell phone refused to replace it when the damage was obviously was a defect in the phone and just passed the buck onto anyone else 2 hrs on the phone another hour in the store and nothing done will never recommend any source store or shop there again even the call center was useless to speak to

Shawn Wolfe

Ink was the cheapest out of all the stores I looked at bought it

Aidan Mowat

Friendly staff

Michelle Gilpin

Tim was very knowledgeable and helpful with my phone and accounts,! I left the store paying LESS than I was when I walked in. That included adding 2 tablets with data. The service was exceptional and I will definitely be back and send everyone I know to The Source.

Marie-Louise Kelday

Wonderful service! Courteous and very efficient staff!

Mathieu Lévesque

(Translated) The bad reviews of this store do not surprise me. I showed up at The Source (Plaza St-Hubert in Montreal) where I bought my PS4 console on December 14, 2016. My console is defective (disk drive does not work properly) …

Jean-Christophe St-Charles

Needed a crazy holiday gift idea, solved in 5 minutes. AMAZING.

Channa Rooney

I just want to say I had a fantastic experience with both the manager and employee today. Every time I go in there the young gentleman is always helping me with all my questions in a very professional manner. I had a chance to meet the manager today and he was so nice and helpful as well, he took the extra time to help me and it was so nice to have them go out of thier way and take that extra step especially this time of year where things are hectic and such, thanks again guys for all you do and hope you have a wonderful day :)

Tracy Daigle

Never went here a month ago.

Carla Tomlinson

I’m very please with the service I received from Gille at The Source For getting us hooked up to high speed from Bell Canada. Thank you very much to Gille. The Source is the place to go. They try to please in every way possible. The Source is loyal to their customers & they stand proud to please you. Sincerely A Loyal Customer

Andrew Overman

Great Service Always have what we are looking for in stock Knowledgeable on Products

Dolly Ross

Store is neat. Tidy clean. Well stocked....knowledgable staff

Jerry Kroetsch

Who knew; a great place to get watch batteries related.

Ronald Dicks

Thanks and appreciation to Crystal for the excellent service on January 18. Very knowledgeable and helpful setting up the new wireless printer that l purchased. I highly recommend this store for friendly and knowledgeable staff and great service. Thank you Crystal.

Shawn Andress

Always a great place to go to look at things I might not be able to afford at the moment but will buy at a future date....and it's almost always the place I head to.

Kitty caboodle

Bought a pair of earbuds here and a warranty They replaced it no questions asked and they said they'll do it again For 3 years Amazing service

Chelsea Cholette

Best service in town....thanks Gilles

Terry tnb

The best in service and help

Keegan Wilson

Easy and good service

Dwight Wagner

Some very helpful staff and knowledgeable

Christine Evoy

Only 5 stars? I'd give this store 10 if I could! I dreaded shopping for wireless plans until I met Tim and his uber-helpful staff at this store. They've earned my business by ALWAYS going above and beyond to ensure I obtain MAXIMUM VALUE for my money. I simply do not have time to research all the plans, devices, etc. out there and with a large family and a construction business, I appreciate having The Source as my Wireless/Mobility business partner. The level of personalized service is quite literally second to none. They are relentless in advocating for the best offers with 3rd party providers keeping me informed every step of the way. Thanks to them I've literally saved hundreds of dollars over the years! Fantastic service and I feel confident I'm getting the best deal! They even offered to set-up internet access for my kids living away at university! So easy!

Augustine Caines

Disappointed with the source. I was hoping to get an item for my family funeral and the gate to the store was closed. I was unable to purchase my item. The lady appeared to be clueless on times of operation for the day. “Maybe they are on their lunch?” Clearly was definitely not will to help me out. Thank goodness for North Mart coming to my rescue. Perhaps staff should keep the gate open until correct time of closure.

Amber Scorny

Today was a perfect example of the best customer experience I have received. The Store Manager came through on the perfect gift! Great communication, the store staff was amazing!! Even offered to escort me to my car for safety!!! The Covid safety precautions made me feel even more safe. I can not thank the SM and staff at The Source SSM for making the impossible last minute gift possible!!

Scott Katz

Excellent customer service

Jack Earnshaw

Attentive staff and good product advice!

Susan Pritchard

I was extremely pleased with the attention and service I was given by both salespersons

Ed Mick

Small store, but friendly staff and good selection.

Susanne Cloutier

Tim and his staff are friendly, knowledgeable and very patient. Highly recommended.

MARIA FOGLIA

Great staff. Very friendly and personable. Tim helped me by troubleshooting my phone. I was frustrated with my service provider and the current Samsung service center in this city. Your store should be a service center. Tim balanced out my bad experience by giving me a SUPERB one. THANK YOU SO MUCH.

Gizmoid Zilla

Prices were better than best buy. Worth looking around

Thomas Bonin

Kids sold me two chrome casts. Very good staff.

Justin Montanini

I have had exceptional service at this location on numerous occasions. Staff is extremely helpful and very knowledgeable. Would most definitely recommend.

Tammy Wood

Tim has gone above and beyond every time we've gone in. He remembers you and treats you as if you're a friend. I've recommended other friends to go and will continue to go there myself

Elias Ahmed Bedoui Laraichi

Poor customer service

Don Hall

Very helpful with seniors who might be slightly behind the times.

Simon B.Masso

(Translated) They sell me equipment at a discount ($ 20). At home I notice that the box has been opened, that some parts are missing and that it is unusable. Over the phone I learn that it was the last one in stock (so probably the demo). In addition I was convinced to pay a 3 year warranty. Do not go to the Source. I get reimbursed and go elsewhere, without hesitation. EDIT; reading the other reviews I understand that I will be invited to call a customer service phone line. However, I am not paid to take steps and wait in line, but you do. (Original) On me vend du matériel à rabais (20$). Chez moi je remarque que la boîte a été ouverte, qu'il manque des pièces et qu'il est inutilisable. Au téléphone j'apprends que c'était le dernier en stock (donc probablement la démo). En plus on m'a convaincu de payer une garantie de 3 ans. N'allez pas chez la Source. Je me fais rembourser et vais ailleurs, sans hésiter. EDIT; on lisant les autres commentaires je comprends qu'on va m'inviter à appeler une ligne téléphonique de service à la clientèle. Or, je suis pas payé pour faire des démarches et attendre en ligne, mais vous oui.

Dino

Great service from Tim as Tim helped me determine which streaming device was going to be best for my needs. Tim has helped me in the past and always receive great service !!

Peter McKenny

Well they may have once been RADIO SHACK but those days are long gone. Where they once hung resistors and transistors and all sorts of jtems form the electronics tinkerers they now look like they are dedicated to the cellphone industry

Cindy Overman

Best service anywhere. All staff are friendly. Tim took the time to find me the best possible deal on my phone upgrade. I send all friends and family to this store!!!

Dawna Boyer-Witty

Bright & clean friendly staff

SEAN BULLOCK

Decent selection of electronics and fairly knowledgeable staff.

Harley Witty

Good place

Jacques Labranche

Not to bad but a little expensive.

John Peters

It's adequate, their warranty for certain products is fair. It depends on what your looking for.

Mark Lyall

Very best!!!

Aline Mooney

Was a very informative by all staff Will use them again

Jeanne Brown

Love the staff and love shopping at the source

Joan Preston

I just got off the phone with Ami in Soo. Ont. She took the time to find me a phone and also to update me with Bell services, which I'm going to look into and change from Shaw. Nice to talk with someone that is so helpful and informed . Thank you Ami

R “ray060” Lap

(Translated) Can not reach someone to know the availability after 30 minutes of waiting and this 2 times. At 300 Lakeshore Dr Store # 407, North Bay I got an answer in 2 min. Guess where will I buy? (Original) Impossible de joindre quelqu'un pour savoir la disponibilité après 30 minutes d'attentes et ce a 2 reprises. Au magasin 300 Lakeshore Dr #407, North Bay j'ai eu une réponse en 2 min. Deviner ou je vais acheter?

Greg D'Addario

The staff went above & beyond to provide an exceptional customer service experience.

Malo Guy

Amazing customer service

Joanne Ouellette

Went in today to purchase a cellphone and a tablet it was the most terrible experience my father and I had the gentleman was not very interested in any questions I had .Went to best buy instead and it was great. So we ended up purchasing everything we wanted there.

mary Willard

The Source is always a great choice for your electronic needs. The staff are helpful and knowledgeable.

Richard Coe

Good service

orbitolini

We just recently required a service that involved a lengthy process communicating with Bell. It took at least a couple of hours to get it done. The employee that assisted us was the most polite professional I have yet to encounter. Thank you so much Gary and team!

Morgan Rodgers

It's a good place to find tech hardware

SAMAR MOHAMMED P S

We get all the electronics

Serge Allaire

My sweetie Brenda and I are seniors. Brenda had been wanting a new I-phone for an extended period in order to "face time" with her daughter and her grandkids in British Columbia. We decided to go to the Source in Station Mall in Sault Ste Marie because we knew the Source was hooked up with our phone carrier Virgin Mobile. We'd also heard of manager Tim Hodgkinson and the personal touch he had in helping people. Boy, did we hit the jackpot!! Tim helped us modernize not only Brenda's phone but ALL of our home audio-visual package! When we finished our work with Tim, we were completely satisfied with the results we achieved. Our experience was MILES AHEAD of any business we ever did over the phone! And, believe me, we've had plenty of those over the years. If you've ever been on hold listening to that mindless elevator music for minutes that soon seem like hours, just go into the Source in Station Mall in Sault Ste Marie and deal with Tim and his staff. It'll feel like a cool breeze, a breath of fresh air. The beautiful thing about this store is their approach to helping people, particularly those of us who are not tech-savy. They quickly found out our knowledge level, then took us from there. They found out our needs through questions and then fulfilled them, WITHOUT ANY UNNECESSARY OVERSELLING! Now this alone is worth going in to see them! Have you ever been hounded by a phone sales person who just keeps "looping" you into another closing attempt? Makes you want to hang up, right? But it's more than that too. Without pressure on you to buy anything, they point out areas you might benefit from then let you make up your own mind. Once you've decided what you want, they move heaven and earth to make it happen for you. They are well-trained and have acute knowledge of the varied products in this world of technology. It's like having a relative in the business, you feel so much more secure, The fear of" being- taken- advantage- of" just seems to disappear and you get that down-home feeling. I'm sorry to keep going on like this, but managers and staff like these are RARE if indeed still in existence. Do yourself a favor and visit the Source in Station Mall in Sault Ste Marie, especially if you're a senior but even if you're not, and, for heaven's sake, pamper yourself for a change!! Thank you so much Tim and staff!! Brenda and Serge

Brenda Willoughby

I tried to purchase gifts for my grandson today around 2:30. staff of 3 young people all without masks ignored me as I stood nearby waiting for help, they saw me and went back to their conversation. I was the only shopper in the store. Took my business elsewhere.

Yoann Lussier

(Translated) It is hard to say that I would recommend this store since when I went to find out which charger to choose for my iPhone, the service was indifferent towards the customer. As soon as the customers finished, the …

Bobby Kharter

Expensive

Cathy Hicks

Had a great experience today. After being told some information from personnel at the store in Ottawa and here in the Sault; I went in today and even though it was very busy, Tim was incredibly helpful. He called his boss and they were able to help me. I left the store a very happy customer. I appreciate the excellent customer service that was provided by Tim! Thank you!!

Frank Eveleigh

Great service

Kennith Blais

Didnt have anything I was looking for.go to amazon.sorry not shopping local here anymore

Aaron Elliott

Tim is excellent at what he does. Helping customers get the best plans tailored to their needs.

Chris Whiteley

Wow. I wish I read previous views from other customers. I sent my friend to the Source as I always had a positive experience with them . Was I wrong if you have an owner/manager with a narcissist behaviour. Sault Ste. Marie patrons beware. My friend was talked out of purchasing an Apple iPhone and iPad which I believe is a great product and directed to buying another make that is outdated by 2 years. The phone was not setup properly. When she returned to the store to return the product the owner/manager went home for the day without releasing the contract making it impossible to go to another competent provider and get a new phone. The importance of a phone is paramount in rural Ontario. Truly disappointed in the Source and no further business going there for me wherever I live.

Crystal Dokis

Great customer Service

Arch Butt

Very friendly staff

Najdeep Kaur

We went to this store to change my plan. Customer service was great. Greg (sales associate) was very helping and very friendly. I would highly recommend everyone to go there for great service experience and professional service.

Beverly Budd

Just dealt with Greg at The Source. He was extremely helpful and went above and beyond in service. Will definitely return to the store for any computer/technical needs. Thank you.

sophie lefaucheux

(Translated) Very good customer service. The person I dealt with looked after me very well and resolved my problem quickly! Unlike another branch (rockland not to mention ....) or we were kindly sent to walk! …

Gabriel Dobrovodsky

Best service you can possibly have! Very friendly and they always give you good deals. Feels like a family when you enter. 5* Bannour is the man!!

Paul Dumouchel

Best place to shop for electronic

Alexis Kyle

Every single time I come here the staff is always so helpful, and more than willing to assist me with all my needs.

Louise Lanteigne

I was having trouble setting up a new Fitbit. It was a gift purchased at a different Source. When asked for help, the staff, especially Cricket, were excellent. She invited me to have a seat while she explained the procedure, set up the fitbit so it would sync with my tablet, found the correct timezone etc. I would describe this as outstanding customer service and will definitely do more business with this Source.

manpreet kaur

most impressive store. great customer service and best deals for international students

Aldine Spina

Tim was very helpful in setting up a phone I got at a Bell store in the mall. I was unable to send or receive pictures. Turns out none of the APN settings were set. The store I bought it from was either unable or unwilling to help! Great staff at The Source and I will be sending every I know there from now on!!!!

Carolyn C

Went above and beyond. The staff was able to connect us to our daughter in Australia! So very happy with the service!!!

Bannour Mohamed

Bon service

Danny Dorophtey

Perfect !

Hooker Broomfield

Great spot

Greg Berg

Inventory often challenged in the north.

Jordan Hammond

Customer service is awesome.

DW 17

The store was good because I needed something that I couldn't find anywhere else and they happened to have what I was looking for. However the guy serving me Sunday afternoon (if that's what I could even call it) was terrible. I asked if the item I had in my hand would work for what I needed it for. I knew what I needed, but I couldn't tell if this product was the right one. He just shrugged, said he had no clue and told me to Google it on my phone. I wanted to leave but I needed the item so I looked it up and before I could even determine if it was the right item he was already asking me to pay for it, while lazily leaning back in a chair behind the counter, so low to the ground his head was all that was visible. He was so unprofessional. I have had great customer service here during the week, but whoever was working Sunday was awful. I'm giving 3 stars today because it was one employee not the entire store. I've given 5 stars before for the other guy who went out of his way to help me in the past.

Jaspreet Singh

Honest people, Really good communication, best offers for students

Julie Hirvilammi

I like all the stores in the north gate mall

Javiswinsor winsor

Frendly staff