Reviews of PUMA (Mall)

Ray

Love this outlet

Melinda Kiss

My best store and friends. Wery good price thank you...

Karan Singh Parihar

I liked 2 t-shirts and my size was not on the shelves. I asked the sales rep to help me if she could get my size from the back. She came back and said we have them but they are in the boxes and will be there on the shelves once they open them. Literally it meant they had it but they dont want to sell it at that moment, worst experience ever.

Petar Dadasovic

Fantastic store, great deals all the time and the staff is great!

Steve Formoso

Really good deals here and the staff was nice. Lots of selection of shoes at a reasonable price

Jose Maalouf

I'll come back for more.

Nelson Cabral (larbac)

Great prices..true outlet prices

Al (Thunder)

Great deals

derek cauana

Good deals

Rui Carvalho

Amazing and friendly staff great selection and pricing . You have to stop in here it's worth a look

Shams AbuBakr

Nice Brand store of puma in the outlet mall they have a good variety of casual Footwear and Casual clothes you can bark at some really nice prices if you explored that in the sale it is really good store variety of the stuff is really good I usually buy casual wear and Footwear from this store

Josh

Great deals on everything all the time

Jake Harney

Very helpful workers and polite.

Marek Rosiek

No line up unlike addidas, nike and under armour. The t-shirts are always cheap here. $12 can't complain.

Caio Rodrigues

(Translated) great prices (Original) Ótimos precos

Cursed_Hex

pod of air

Juan Rojas

Nice shoes

Wes Wilson

No wait and the staff are great!

Fernando Robledo

(Translated) Bienes prices great service (Original) Bienos precios gran servicio

Fred Karkukelly

Purchased a couple of hoodies today and was very happy with the service we received. We were greeted by Luca, he helped us find our sizes from the stock room in the back, brought several colours and sizes. Thanks very much!

Tim H

One of my favorite stores

Clayon Lindo

The best.

Whiskey MahAbadi

Very very pooor MANAGEMENT ! It’s a KAREN story ! I was heading inside to purchase a pair of shoes, my wife had it ready at the cash register, but Becouse I lost my mask outside, I asked the cashier tif he cans give me a surgical mask to come in and purchase and the cashier said yes but THE MANAGER WHO WAS A KAREN LOOKING WOMAN, COMES OUT AND SAYS “NO WE RAN OUT OF MASKS” when I clearly can see the masks behind the counter. Anyways I was turned out Becouse the store couldn’t manage to provide a surgical mask to the customer to purchase a 200$ pair of shoes!!!

Tiger Sabarillo

Always has something for me to buy

Jan Freundt

Prices are pretty high

Reviews and Feeds

POOR CUSTOMER SERVICE !! These staffs are giving poor name to PUMA outlets. We bought a two shoes and in one they have kept different sizes we went and gave it back. When we come home and see the cashier kept the security tag on the shoe. We came back to Toronto and tried to get it removed. But no luck. We called the store and they replied “Yeah the staff is new and asking me to come back from Toronto to niagara outlet to remove the tag? and they can’t even accommodate the customers to fix the problem” Toronto premium mall has a better service than this poor sales reps working there. PUMA get rid of this staffs else You will lose many customers.Never going again to this place there are many places I can buy branded shoes.

Ramona D'addazio

Excellent prices (great clearance and sale prices). Friendly helpful staff. Great selection and well priced for children's sizes too.

Vanita Thomas

great service! we visit this outlet once a year, and surprising on our last visit the staff remembered us and offered us friends and family discount on our purchased. Will for sure continue to shop at this location

Tony Marchese

Loved it

laura lalchan

Tops

Scott Cormier

Good deals

Cassandra

Management and staff in this store is super amazing !!!!

Britt Dolinger

Crowded and could've been more helpful

Kevin Reid

Great store and amazing prices

Elizabeth Ross

Good staff but the product is a lot of the same thing over and over

Michelle Davis

They went above and beyond to help us

JAMG

I did not find any great deal

Soca Baby

Amazing deals! And they give extra discount for healthcare workers!

Jacqueline Doornick

Very good

Dom Loong

A lot of cheap stuff in this store when I visited

Nazanin Mahdieh

Great selection of products and great sales. If you dont see your size ask an employee, they may have it in the back.

Connor McGee

there's a nice products and they had a lot of sales going on when I went there which is nice save myself some money had a couple of nice new BMW logo stuff that I like the cashier gave me a great discount on the stuff.

John Koks

Good deals

Alex Ruska

Great products great prices.

Sean Q

Typically better pricing than competing Nike and Adidas brands. Decent collection of clearance shoes with smaller sizes.

Claude Lindo

Excellent choices and prices

Jay Ross

Puma store in the outlet is fantastic the prices are great and they always have my sizes. Great service and comfy clothes

Tanvir Duggal

Pretty decent deal, I got $12 each

Colleen Cicero

Couldn't beat the deals. Good quality clothes and shoes. Friendly service. Worth it

Suraj H

Newest selection. But sometimes hard to find your size

Ada Okoli

Great deals here for active people. Lovely location.

Lalo Padilla

(Translated) The products are of very good quality and the staff is very attentive to everything, from the best stores in the outlet, I recommend going in the morning for more sizes, Accessibility: Doors open at the push of a button and wheelchair entry is not difficult. (Original) Los productos son de muy buena calidad y el personal es súper atento a todo, de las mejores tiendas en el outlet, recomiendo ir en la mañana para que haya más tallas, Accesibilidad: Las puertas abren al presionar un botón y así entrar con silla de ruedas no es difícil.

Muskan Vhora

Great discounts

Michael Ortiz

Good prices of you can find your size but limited sizes

_iknowme

Great buys and great discounts.

Dimitar Kalendzhiev

They keep lowering the quality in their outlet and I don't like that

R.alexis Hdez G

(Translated) For your product (Original) Por su producto

Mark Connolly

Great place

Nick George

Great selection and sales

Emily B

Ok

Phil Chao

Sales are ok. Nothing that needs to be rushed for. Their inventory is always high so you'll find what you're looking for. Staff is friendly and helpful.

filiz zorlu

(Translated) This place is more like a discount store..I like it (Original) Burası daha çok indirim mağazası gibi..Begendim

kelly jones

????????????

Nesa D

Decent selection.

studio6production

Great store with good prices amazing products.

אביב בQq

(Translated) Good price and there are dimensions to the Russians (Original) מחיר טוב ויש מידות לרוסים

Tara Baker

Got everything we went in for. Good prices better than say footlocker.

Ian Benn

The level of service excellence has dramatically reduced over the last 8-9 months at this location.....At one time this was my favorite store at the Niagara Outlets especially during the busy holidays (I was here at least 7 times this past December and January). I do tend to stay away now.

Darryl Ellis

Really good deals as usual without the huge lines like some of the other athletic stores. Always leave with a purchase.

Marcus Gaspri

I don't ever leave a review but felt it necessary. I came on here to check what time the store opens as I've heard there has been changes since I was last there. While checking the store hours I went down the rabbit hole of reviews. I have to say that the one Me Me (obviously this person wants to remain nameless) left does not reflect what other people have said. I to have had Lisa's help when my wife and I have visited. She was more than helpful last summer when we were in the Puma store. And because she was so amazing and friendly we stopped in on our way home to tell her. We are back in Niagara this weekend and are hoping to see her again. I think Me Me is the toxic one in this scenario just read some of her other reviews. So a shout out to LISA and her outstanding service, friendliness and professionalism. Sincerely, Marcus and Judy

H. Fenrus

It's a great place to get your Puma gear outside of ordering online.

Éric Boislard

(Translated) Not really impressed with the prices ... (Original) Pas vraiment impressionné par les prix...

Roger Wenger

Great prices

Frank Caruso

Great deals this week. Plenty of savings. Store looked Crisp and clean! Lisa went above and beyond to help us with our shopping. Looked for inventory and made recommendations.

Tara Gray

My first time at the outlets in Niagara on the Lake and was actually pretty impressed. Lines weren't as bad as I heard and entered some store without any wait times. I especially had a great experience in the Puma store. Lisa was very helpful in picking out a pair for shoes and went out of her way to assist me. Even hunted high and low for a pair she said were on clearance that I might like. She took her time with me and my children. Even offered to measure their feet and joked around with them to make them comfortable. Our time spent there was very enjoyable and I was impress with Lisa's service and attention. If I ever find myself back in Niagara I will definitely be visiting Lisa at the Puma store. Thank you Lisa for your time and attention. You treated us with kindness and made us feel like our business was important.

Pepe Bhairo

Lots of deals

Sapphire Johnson

10/10 experience with LISA everytime I go she’s the only manager I trust there because she’s competent and helpful. Can’t say the same about other managers….

rehana parvin

Cool place and product.

Michael Young

Love the puma store

Eudin Avendaño

quality

Althea Grace

Great prices

rebecca hamlin

i recently made a purchase at Puma and i had lisa help me. she was nothing but helpful and kind. i had had a bad experience at adidas and was frustrated with their customer service but once i went there she helped me figure out the right shoes for the activities i wanted to do. this woman deserves a raise i’ve never had such outstanding service.

Gurmukh Sidhu

Good collection of shoe

Yousuf Basit

Great selection and friendly staff

David Bakharia

One of the best places to shop

Chad Adams

Clearance rack is priced well

Kane Yee

Great selection on BMW and ferreri clothing

Steven Campbell

Good prices, great salespeople

Frank Lodzia

Not easy finding help at this store.

Anthony Taylor

Good selection and good deals.

Hector Carmona

(Translated) Amazing (Original) Increíble

Mark Dunkley

I love this puma...My favorite place for sports wears

A Non

Terribly rude. Walked in to an empty store and a blonde girl was on the job. Was surprised not to get a welcome from her, then noticed the next man to walk in got a hello. So when I was near her, I decided to greet her myself. She looked up at me, did not respond, and looked back down to continue what she was doing. The next customer then get a hello and how are you. Not jumping to conclusions but I was the only one wearing a headscarf and the rest of the customers were Cauacasians. Horrible service and will not shop here if I’ll be ignored for such petty reasons while every other customer deserves a greeting. Will be taking this up with management.

Chris H.

Great sales

Sonu Singh

Good place to shop

Me Be

UPDATE: It is very apparent, LISA, had 2 people (only 1 review each), add puesdo good reviews, aimed at her, to counter my accurate account of LISA'S poor customer service skills & toxic personality. Exact behavior a person whom lacks integrity would do!!!!! Returned pair of sneakers I bought online; was given gift card, as that is policy on returns when PayPal is used as payment method. I had no issue with that. When provided gift card, I saw the scratch off area was going to be problematic so I asked rep to do it for me. LISA/mrg scratched off area for pin # & only populated 3 numbers of a 4 digit code. I was unaware of that at the time, however LISA as a employee should of known that it was a 4 digit number. I went home tried to order exact same pair of sneakers in larger size; checkout would not accept gift card info. Contacted customer care & after rep assisting me to order sneakers, it was confirmed pin needed to be 4 digit & gift card was now coming up invalid, due to multiple attempts to use. Rep advised me to go back to store for new gift card & advised it would be simple process however LISA had me in there for over an hr & after all that I left with no replacement gift card. LISA was argumentative, rude, unprofessional & unhelpful. As well Lisa had the gall to tell me her name was Louisa when I asked her. So not only is she a poor customer service rep, she lacks integrity, morals & manners. LISA is pure toxicity!!!!

Bigteefer Izzy73

This place is great except that they don't have anything in my size but my kids will be very happy.

Nik Sergenese

Big fan of Puma. Friendly, no pressure staff!! Good prices, good deals!!

GURINDERJIT SINGH

9-10 guys come out from puma store but the lady who stand on the front door she don’t allow to come in any single person. It is bad customer service. Thank you

Muhammad Zain

I got nice deal here

J T

Very rude service by the front door staff, very in-accommodating and poor customer service. We will not be shopping here again unless management addresses poor customer service. Rebook were very friendly, go there instead!

Shelby Young

Good staff, pricing is good, product itself is awful

Krysty Skalij

Good service from some. Horrible service from most. Trying to return something is a nightmare. Had to argue about why my shoes were actually returnable for 10 minutes. Ruined buying this brand from now on.