Reviews of The Source (Mall)

Andrew Patton

Every now and then somebody who sells stuff that is difficult to understand helps you out and it makes your life pLost Creek Rosa did that for me and I'm very grateful thank you.

Corvid Curser

Phenomenal customer service and knowledgeable staff

Rubenoff Johnson

Great place good stock pleasant helpful folks

Ruth Beck

Yesterday I went into The Source to buy and HDMI cable, something about which I know next to nothing. I was helped by Nathan, who was incredibly supportive, kind, and really good natured. I left the store after buying the cable and made it all the way home before I realized I had left the cable in the store. When I went back to get it, I learned that Nathan had come running after me to try and give me the cable. I want to thank him here for his kindness and going beyond the call of duty. Thank you, Nathan. You are great ambassador for The Source and for Buying Local. Warmest wishes to you and your team mates at The Source.

ToastytheG

Store manager Rosa wouldn't even consider giving me a refund for dried out printer cartridges even though they were proven to be improperly packaged. Way too expensive to begin with. When I bought the cartridges there was a woman there giving an employee the business for something else gone horribly wrong. Be careful here.

L. A. Wik

This store is very clean and well kept, it's easy to navigate and find things. Taio is wonderful. Very personable and helpful, didn't make me feel rushed or like an inconvenience. He was extremely knowledgable when it came to phone plans, as well as phones and accessories. He made a stressful time much more bearable.

Autumn

Some of the nicer and more helpful staff of all The Source locations I've been to.

Dion

Awesome store. I get that it's not quite their thing, but it'd be super cool if they sold PC parts, like gaming parts

Kim Harley

Great customer service.

Julie Lama

Incredibly helpful and genuine staff. He was able to pull up a printer I was comparing to stats side by side to the one they had. So I was able to make a well informed decision. Will Deffinely pop in there 1st before buying else where. There service was excellent!

Brennan Drew

Great customer service.

Mark DeBlock

Our phone, which we purchased a month ago, quit working towards end of day. We are in high season in our company and we needed our phone replaced. Not sure we could get down there in time, Rose went beyond the call of duty. She offered to bring up a new replacement phone when she got off work, I told her I would wait. She was here within 15 min. We switched phones and she was on her way. This is EXCELLANT old fashion customer service. This is why buying local is so important. We give The Source lot's of business and this is why. Thank you Rose! You are appreciated.

Moira MacLeod

Thank you to Taio for all of his expertise, knowledge, and assistance it is greatly appreciated and he was very thorough. Highly recommend! Thank you as well to Jessie for all your help and assistance and knowledge. A definite pleasure and their assurances reduced stress. I will be back!

Terry Brennan

Helpful Staff. If you want to buy electronics and avoid Amazon this is the place to shop.

Lior Barmor

The worst customer service experienced in Nelson yet. Unacceptable service consistent with every visit here. The employees couldn’t be doing a worse job at even trying to act like they want to assist their customers. While I waited to sort out an issue, I watched customer after customer get such pathetic service that it was actually shocking. The staff acted inconvenienced by each of these customers’ simple requests. One particular fellow actually sighed at an elderly man for asking for help with choosing ear buds and acting extremely rude for the entire interaction. The man was beside himself but remained polite. He also followed no social distancing protocols with customers. The staff stare at the customers coming in, looking at one another waiting for somebody to step up to help the customer, instead of asking how they can assist you - they do not acknowledge until a customer asks for help. I repeatedly watched around 3 customers get frustrated for getting zero assistance and one left the store. They were not busy. I should also mention that I was set up with a completely wrong device on our plan and charged for it for 4 months (tablet setup instead of a cellular setup for an Apple Watch for several months). Turns out the previous employee “messed up” and they couldn’t do anything about it, no credit, and not even in-store credit despite the employee stating that this was a big screw up on behalf of their colleague. How is that acceptable? Instead, they blamed Bell and said there wasn’t much they could do. So I guess I have to pay $85 because their employee set up a non-existing tablet on my account. Pretty ludicrous experience that does not even meet bare minimum of service.

Purple Angel

The best place to buy electronics n the staff uzually knowz their stuff!

Jordan Bonal

Staff helped me find exactly what I needed and were very friendly

Trip Longer

The crew at the Source in Nelson is always super friendly and the assistant manager Dan Slade always goes above and beyond! A total gem. Customer service is top notch. Definitely recommend them!

Melodie Rae Storey

Really appreciate the measures they took for shopping during Covid - it felt very safe.

Sweaty Saggers

Found some bose glasses that played music, to expensive though

mango

A nice and compact store, but very limited options on what you can purchase considering where it is.

Jane Walker

Fast customer service they guy went to the back and dug out a specific case for me and it was his suggestion.

Kaal Letawske

Everything a person needs in a electronic store. Has great cell phones and plans with Lucky mobile, Verizon and of course Bell mobility.

Clay Derouin

Some very knowledgable staff.

Aedan J. Osika

Great service

FUZE BOMB

A piece of the large Source chain. Reasonable selection,very friendly staff, and bit pricey .

Rhiannon Morgayne

I needed a sim card and Bell refused to sell one. I went to The Source who are also authorized to sell Bell products. They were very helpful and I suggest going there instead of the Bell both. Great service.

Scott Bawden

Messed up sim card installation. Had to drive an hour to get it fixed at nearest bell store.

Chris Fouquette

They met an amazon price. Worked out to half the tagged price.

Tim Austin

Had the digital widget I needed. Solid Covid 19 protocols.

Kid Kootenay

It's got a good location but it's usually far more expensive than any other placf in the area so while it looks great you pay more for the eye candy

Krista

I had to go in for some headphones for a birthday present. The salesperson was super pushy asking me for my cell plan provider. I told him we were happy with what we had. He started arguing that the providers they have were better and cost less, asking me how much I pay and not dropping it when I said we were not switching. Another sales person seemed to try to get him to stop but he didn’t take the hint. I almost walked out without the headphones but it I needed them for a present. Service was rude and pushy for something I didn’t even ask about. I won’t be back since this isn’t the first time I’ve had this experience in this location.

alexandre mayer

Jessie is the best!!

My Premium

Thanks Nathan. Finally my issue got resolved .

Tristan Gagnon

Decent staff, hefty wait times

Judy Mulloy

Never have I been more happy to change a review. For the better? You bet! Light years ahead. When I changed my mobile carrier, I went to The Source this time, we were acknowledged and that was just the beginning of a very satisfactory customer experience. As a high touch, low tech person, all my questions were patiently answered and the all people were great. Infact, the experience was so good, I brought my sister over to the dark side as well. For my older friend Flo, Rosa bent over backwards to help her. The gender balance is a critical change in how I was treated whilst shopping while female. good job!

George Eisner

Great service

Phoenix Heart

Good friendly staff ????

Terra-Mae Box

I was in a few days ago with the goal of buying a Tablet. I was immediately approached by an employee, and got to ask him a lot of questions before making my purchase. He was very friendly and helpful! Needless to say I am very happy with my purchase!

Jayden Shaw

Very very good service!!! Thank you guys. Highly recommended!

Jack Tilston

guys (and gal) are all super helpful and know what they are talking about

Kirsten Walker

Can't thank these guys enough for helping me replace a lost iphone, Greg and Rosa offered some of the best customer service I have ever received they were absolutely amazing at explaining new phones and plans and making sure I got the perfect one. Very knowledgeable, patient and friendly staff who totally turned my day around! You guys rock, I would defiantly be back.

T D

Scam alert!! Got told a bunch of lies by the salesman here and am now stuck paying way more for a tablet than I was quoted

Troy Pennock

The people who work here are friendly and knowledgeable

Bob Badry

Didn't have what I wanted

Michael Closs

Staff names Garland super knowledgable and helpful

chief piffington

Great costomer service. The young hispanic boy who works there really knows his stuff about phones

Ruth Peirson

Awesome service in this store.... Thank you for all your help Rosa.

Kent Wood

A good idea for an example is how much time.

Deborah Cantrell

Sol and Rob were FABULOUS!!!! Friendly, knowledgeable and went out of their way to help me.

Ron Hickey

Hi, my name is Ron and I am 67 yrs old and have a brain injury that causes me to have problems figuring things out most of the time, so I felt compelled to give the highest praise to Nicole for spending 15 minutes on the phone with me, listening carefully to my electronic needs and going through several models with me on-line, and then ultimately finding me exactly what I need to help enjoy life just a little bit more, if Nicole isn't a manager, she sure should be one !!!!

Neil Smith

Nice selection

iso iso

I was so lost when I walked into the Source, trying to figure out how to buy a new phone. Taio and Patricia saved me from my existential confusion and hooked me up with a bomb deal! They were super friendly and knowledgeable. I really had the sense that they wanted the best for me. Highly recommend this place! Go here if you're looking for the best deal on phones and plans!

Taylor Pritchard

Akailah Yocom is always very helpful.

S H

Usually a decent place & helpful staff but twice I've gone in there and witnessed inappropriate staff interactions. Last week I saw one mgr... Dan (?) telling another employee that they didnt need to listen to the big mgr (Rosie?) because he basically was in charge and that he could do something she said wasn't allowed. Fine but dont ignore your customers to start a coup... we got places to be folks!! The ladies that work in there are really nice but when its the boys club half the time you gotta go knock on the back door to get help. Not exactly making the customer feel welcome.

terry robinson

Great service

Helen Peel

Nicole went above and beyond to help me figure out a problem I was having with headphones. Great job and thanks also to the lovely manager (sorry, I didn't catch your name) for allowing me to return something that wasn't addressing my needs.

Grant Bracken

One specific person, I forget his name has far exceeded expectations and been extremely helpful and thorough with helping me upgrade my phone and also with other purchases. Overall every person at Nelson's The Source seem to do their job very well. Will ve shopping there more often.

ezra foy

Jonathan at the source helped me alot giving me as much support as I could possibly need. Very helpful and respectful people.

John Campbell

I had a fantastic experience at this store today! The staff on duty were exceptional and went well above and beyond their normal duties to provide me with excellent service! Helpful, knowledgeable and friendly! A shining example of great customer service! Thank you Taio, Nicole and Sol!!

Micki

Great service and well stocked

Martin Schoorl

Nathan is a gem. He went above and beyond. He even went and grabbed the glasses of his managers fat head. ( her words not mine) they let me try her bose glasses to see if it's the right size as bose doesnt have a return policy on that particular product. Nathan also helped me save 85 per month for the next 14 months. Boo yea baby

John Gardiner

This place is terrible! The Manager (Rosa) is condascending and this place needs an employee overhaul. Sold me defective, overpriced printer cartridges, and would not refund money/replace! Take your business elsewhere!

Ruth Pal

Great service!!! Teo went beyond the call of duty to help me get set up on a new iPad. Spent a lot of time with me and I really appreciate his knowledge, patience and support. Thank you Teo for the exceptional service!

magtchir

Hats off to Taio for helping me with my new phone I had to purchase because my old one was destroyed by ice tea! He was a great help; totally present to my needs and willing to go the extra mile, courteous and kind and very knowledgeable. This guy is a keeper! THANKS TAIO!

Heather Scanlon

Always by our electronics at the source, the service is always over the top. Such helpful knowledgeable staff. Today Taio Schrader spent considerable time and patience helping us get our tablet registered and a couple of apps installed. Thanks so much.Taio

Tee Dee

Scammy salesman

Anita Early

Excellent service!

Robert Cristofanetti

The staff and management of the Nelson Source store not only worked very very hard to help us resolve a host of problems that arose with a service provider during a plan change, but they also went way above and beyond to make things right. The issues had nothing to do with their store, or the products. We can't thank them enough. They are awesome!