Reviews of Specsavers Optometry Nanaimo – Woodgrove (Mall)

Crystal Rock

The optometrist here is wonderful and did an amazing job but I ordered my contacts here as well and 3 weeks go by without them showing up, no one called me to tell me they were on back order or I would have purchased somewhere else seeing as I'm on my last pair and they have expired. Total lack of communication and ultimately care as eye sight is a basic human need and a requirement for daily function. I would not order from them again. Update* they ordered me some trials contacts to last me until the order comes in and I really appreciate how quickly they were able to help me fix this issue. Really good customer service

Brianne C

I purchased a new pair of glasses here on Friday and I have been beyond impressed with the service and punctuality. I received them today a simple 4 business days, and they look as good as I was told they did. We all know we can't *really* know how glasses look until we can see ourselves with them. So thank you Darhyl for the excellent care, the black Friday sale, and also for the prompt service.

Sean Dooher

I found they had a very sharp crew at Image Optometry. They were easy going and very attentive. When I went in to see the optometrist, doctor Schofield,I found him to be very relaxing, soft-spoken and very knowledgeable. He made me feel at ease the moment he asked me to sit in the chair. The type of person that makes you feel as if you've known them all your life. Thank you Image Optometry for the very pleasant experience.

Tarri Morrison

Great eye exam and service was fabulous. My prescription issue was solved and i found nice frames. Prices were reasonablele and the new glasses came quickly.

Devon Yacoboski

The doctor is very knowledgeable, friendly and efficient. He got me and my 2 kids in and out with my prescription in hand quickly all while keeping my son comfortable in a new place. (My 4 year old said, “that eye doctor was very smart” 2 days later) The front staff were so helpful in finding new eyewear for me. Their first choices for me were the ones I went home with. Thanks you guys!

Dustin King

Extraordinary Prices. Young Enthusiastic Staff. Only issue arises from the fine print in that if you do not fall into a specific prescription range you must pay a little extra. Dr Scholfield, the optometrist, is an absolute treat and the sales staff are helpful. Really no comparison to other glasses stores in Woodgrove. Highly recommend walking in to the store.

Kim Watson

I had a very good experience with the people at Image in Woodgrove. Dr. Scholfield explained all the different tests and was quick to answer any of the questions I had. He was very attentive during the exam process and gave me plenty of time to be sure about which corrective lens was best. The guys who helped me choose some frames were great! They asked me if I needed help or just wanted to "do my process" which I very much appreciated as I tend to be a bit particular. They gave excellent opinions when I asked and helped me find the perfect frames. They explained the layout of the store and the location of the different frame types. Overall, I had a very positive experience with everyone at Image and will go back again.

Elizabeth Menard

Great service. I love my new glasses!

Kerry Balemans

Such an inviting space. From the time I entered the store until I left I felt as if I was welcomed. I didn't feel pressured at all. Unlike other Eyewear places I have been to. Darhyl was lovely helping me choose my new pair of glasses. Thanks!

Joseph Lovett

First off I do not think this reflects on the optometrist . I believe his work was very good. So where does the bad review come from. 1. The staff is to inexperienced. - stumbling around and marking pupil positions and frame fittings by guess work. You pay hundreds and get messed up vision from immature staff. 2. They don't have computer expertise on the business systems. - They upgraded the systems and still use both. Then they can't find you in there OR like me they missed the new prescription and give you the OLD one that's a year old which means you will not see well. NOT GOOD FOR AN INFORMATION TECHNOLOGIST ON THE JOB. I spent $1,400 - $900.00 in the past 3 weeks. I still can't read and the lenses are poorly done and have a glare on them so letters appear GLOSSY? SUMMARY. Professionals that do IT work on systems DON'T RISK THIS ITS NOT WORTH IT. Find a tried and true place where the staff is experienced and the lenses are properly treated. The motto of nothing is free and you get what you pay for is still the TRUTH. Save your eyes and go elsewhere.

Tanya Dhawan

I couldn't have thought of such a service. As promised it arrived exactly the day i asked for. Friendly staff and very cooperative. They make you feel like home.

Steve Fisher

Fantastic service. And I really like my new glasses. I will definitely return.

Mark Cameron

Absolutely amazing service and outstanding prices for top tier products. Oakley, Ray-Ban, Tiffany, Coach, Versace, Guess, and others.

Damien Ferreira

This place is the best. Always a great deal and amazing customer service. They stand behind what they sell 100%

Jeanne Keys

Image Optometry is a very friendly and professional business. I would highly recommend .

Oly Morosan

I am genuinely surprised by the number of satisfied customers. Here is my experience: went in, ordered 2 pair of glasses, $800. One pair, a single vision got ready right way for a "small" fee of $35 and although usable on my computer work, if I don't remove them right away after, I get dizzy and nausea (odd!). The second pair, expensive, came in, not even close to be usable. When I asked to be adjusted, they told me that just the manager can fix it (very "knowledgeable" personnel) . I left them there and asked to be contacted when the manger is there for adjustment. No call back... Actually I went there 6 times, and I called about 10 times to get almost nothing. Eventually I asked for a refund and when I was told that just the manager can refund and I asked to talk to him, I was asked to leave and eventually they called the security (again odd!). Security personnel laughed and left when they came and figured out the situation. Later on I found out that THERE IS NO RETURN OR REFUND!!!! PLEASE MAKE YOURSELF A SERVICE AND DO NOT STEP IN THERE. WORST SERVICES IN MY LIFE. And I am not difficult to satisfy.

gord g

friendly service...no pressure...great selection of frames. Amazing prices. Great place to purchase eyeware!

Megan Pedersen

Fantastic place to get glasses. The prices cannot be beaten. I encourage you to get a quote and try to compare with other places. They are top notch. They made me glasses in less then an hour, and when I had to order them in they were quick. I will be getting my glasses from here exclusively in the future. Highly recommend all their sales people, they really want you to get the best deal. ALso, cannot say enough positive things about the doctor, Ian Scholfield. Best optometrist around, always willing to find you a solution.

Deanna Wilson

They gave me a great price on sunglasses! While other shops in the mall would have charged me $700 to get polarized RayBans with prescription sunglass lenses, they charged me $280. I thought it was too good to be true... then they were able to direct bill my extended health benefits! Amazing! I’m telling everyone ????

Christine Boulet

My experience here was extraordinary. The staff are very friendly and took the time to help me pick out the perfect pair of frames that suit my face shape specifically, at a very affordable price. The doctor was very kind and caring, and I never felt rushed out like I normally would at an appointment. I am really excited about my new designer glasses :)

Dorothy Mandy

Courteous, quick and efficient service. Was delighted with free eye exam for seniors and availability of inexpensive frames. No up-selling.

stephen muir

Price was good and the time to wait for my glasses was excellent Staff is courteous and friendly Will definitely look at Image for my next pair of glasses

Dimitri Tzotzos

Great service, great prices. I was greeted immediately after entering, and the two sales people were very polite and helpful. Lens prices were MUCH better than the competitors in Woodbridge Mall.

Rebecca Ewing

Highly recommend, best and quickest staff I've had the pleasure of working with. Greatly appreciated their efficiency!

Willy N.

The employees at Image Optometry are so friendly, helpful and courteous, and the prices are really reasonable, I would definitely recommend this store to anyone who is in need of glasses.

Agnes Dang

A special thanks to Reid for his excellent customer service!!!????

Gerry Barnum

Really Great Staff..very friendly professional service. Very happy with my new lens. I recommend them highly!

Stacy Alpine

Selection of frames is great. I drove from Duncan and picked up my glasses and the prescription was incorrect. The guy asked if I had got my eyes checked there. Asked for my prescription again; which I provided a week before . He asked me to have my eye doctor send it again. He then found the fax and realized the prescription was entered wrong by himself. He the told me it would take 5 days again but quickly called me back and had the new correct lenses done in 30 minutes. With vision it is best to pay attention to detail!

Jim Goldsack

Very helpful staff. Lots of great selection on frames. Very happy with my new glasses and reasonable price. As someone who is over 65 and requires a yearly eye exam due to a diabetic condition it was great to receive a free eye exam Thanks to you Image.

AJ Al-Jannati

Piss poor review for the equivalent customer service. Had an appointment set from two weeks ago, showed up 5 minutes early and was made aware I missed my time. Told repeatedly that I was wrong until I proved it with the card given to me at the time we booked. I get that people make mistakes but I felt little to no effort to make it right. Basically had an "oh well, not much we can do for you" response which is not sitting well with me at all. Your loss image, I'll take my family's business to someone who cares.

Cleo Madra

Amazing staff! Friendly and knowledgeable. The sales person who helped me was kind and the doctor was super friendly and informative. Will definitely be coming back for the British Optomitrist.

Jessica JJ

Great service!!! Ordered my glasses on a friday evening and received the following Wednesday. LOVE IMAGE!

Mike Giga

Amazing service

R Mitchell

Ordered a simple pair of Rayban rimless glasses and got them in early January. Two weeks later: frame detaches from lens. The store does a simple fix - that lasts a day. I take them in to have them repaired again...and they sent them away. 'Usually a week' they said. That was late January. A month later....'order in transit' with no further details. No apparent local management. Just a shrug and the 'i am just a salesperson' line, with a promise to pass my concern on to the manager in another city. The glasses were not cheap...just cheaply made, and sold by a retailer who takes zero responsibility. Want good glasses and someone to stand behind them if there is a problem? Shop elsewhere.

Jeanelle Hyatt

Incredible service and price. Would recommend to everyone. Only one very small complaint....I don't like being harassed to give a review. Send me a request once, sure, but not several times.

Patti Robinson

The service was awesome, very professional but very friendly and considerate. I will go back and will definitely recommend them to all. Thanks for a great expierence!!

Matthew Sloman

Friendly staff who provide top notch service and a great selection of affordable frames. Picked up 3 new pairs of glasses recently and they are amazing. I absolutely love my prescription sunglasses.

Celeste Paquet

I was looking for frames for a few months finally stopped in here, they have a huge selection of frames at great prices. Every employee I interreacted with was very helpful, knowledgeable and pleasant!

Priscilla Wilson

Amazing service, no pressure to purchase, staff are genuine & sincere and are very knowledgeable! I walked in simply looking for information and walked out with a new pair of glasses for an amazing price despite my high prescrption ???? Will be returning 100%

Jennifer Ivan

Waited to write this for 2 years to give a proper review. Their selection is awesome. My 2 pairs of glasses are still in great shape! I used the warranty (just scratched lenses) and it really is zero hassle. You bring them in, they confirm the issue, register the repair; I had the 1 pair back in 1 week and the other in 1.5 weeks! The staff, every single one of them, have been amazing to me. They are patient, kind and very willing to help. Their knowledge base was also great.

Tara Macleod

Very professional, thorough & good value.

Stanley DuBiel

Great service . Staff were very knowledgeable.

Curtis Greig

Excellent service and pricing. Love the new glasses.

Aileen Johnstone

The staff are very helpful and the doctor was so honest. They have variety of stylish frames Available too.

Cory Schreyer

Attentive Dr's & staff. Easy to get along with. No hard pressured sales. Just make the customer, (me) , happy.

Anoop Shankar

Amazing service, very knowledgable staff who never rushed me, answered all my questions! Got several pairs of glasses because they were a fraction of the cost of other retailers like Lenscrafters for the exact same frames and prescription lenses! Will definitely be returning.

Marlyse Lafleur

Very good and fast service. The prices were quite reasonable. Definately recommend.

A BOMBATA

Awesome experience and great staff, recommended 100%

Robiah Mach

My first impression with Image in Woodgrove Mall was impeccable! First time purchasing and ordering my eyeglasses was a breeze! Easy and great customer service was provided by all staff members and the Optometrist :) Excellent selection of Eyewear ranging from low to high quality. Highly recommended Image to friends and colleagues!

hormese tharakan

great customer service

Timo Annala

Knowledgeable service, good selection, great prices. Excellent experience!

Lorna Beecroft

Beautiful, high quality glasses and super, lovely staff. So happy to help you in any way they can. I highly recommend these folks and as always, so much better to support local jobs too!

Shanninina Marie

Bought both my daughter and myself new glasses and both new prescriptions. Absolutely loved the experience from point A to point B. Excellent service!! Would recommend Image Optometry 100%

Judy McDonald

I had fast & friendly customer service with a quality product.

Rhonda Stewart

I got my contacts at Image Optometry and the sales staff there was very fast and efficient. The prices are amazing! So much cheaper than any other place; even Costco! I will for sure be a returning customer.

Michelle Lala

Wow factor customer service.

Nimpkish

I really had a great young man helping me try on lots of different frames, who was very friendly, great and patient. I ended up buying my glasses frames called Prada which are from Italy, they are really good quality, and much better and more modern looking then my plastic frames I had bought from a different optometry place in woodgrove that needed to be constantly tightened. I also bought a pair of sunglasses as well with the promotion that was on and I think I got both for a pretty decent price. I also really like my eye doctor at Image!

Bill Smith

On-site free eye examination, I'm a senior, followed by non-pressure sales assistance. Very competitive price for my glasses which were ready, as promised in 10 days. I waited with this review for a few days until I had to go back to have the nose pieces adjusted. This was done very professionally, in fact they changed the nose pieces for ones made of a different material. Again, great service with the request to return if I had any problems at all with the frames or lenses. Definitely 5 star in my book.Bill.

Kaitlin MacPherson

The level of customer service is top notch here! All of the associates are kind, resourceful and funny. They are quick to answer any questions that should arise. Dr. Schofield is amazing, has amazing knowledge and is timely in his exam, without rushing through it. He explains thoroughly what he is talking about. Also, the prices simply cannot be beat!!! All in all, it was a wonderful experience and they just gained a regular client!!!!

Wendy Hart

John was so very pleasant and wish more stores would give that kind of excellent service.

Jessica Nuttall

Very helpful, kind and flexible with options and exchanges. I will gladly go here again! Both my glasses turned out great! Highly recommend.

Blaine Bradley (Bradley Financial)

I recently got an eye exam at Image Woodgrove. The doctor there was excellent. Very thorough and he gave me all the time I needed. I never once felt rushed. After the exam, the sales person was amazing. The lenses I ordered were reasonably priced and they were delivered quickly. I would definately recommend Image and use this business in the future.

Denise Titian

This is a great place to get stylish prescription glasses quickly. Friendly staff .

Akela Szasz

Jaren was extremely helpful and went the extra mile! They have great deals going on and provide expert service. Totally recommend.

randy jensen

Great young staff, but they seem to know what they are doing! Price cant be beat, I got two pairs of glasses for about the same price as quoted for one pair somewhere else.

Lilly Camp

I brought in frames and Image did the lenses for me; I was told it would be about 10-12 business days and I had them within 3 days! They have absolutely awesome customer service and I will 10/10 be going back again :) The guy with the longer hair; in a low pony tail with coloured lenses is a rockstar and definitely deserve a raise! If I could have poached him to work for me, I would have. Exceptional customer service.

Terry Lewis

Service was wonderful and the glasses came quite quickly. Only a minor adjustment needed and all is well.

karl michaud

Very professional and did not try to over sell. Good communication with desired end result great glasses.

Frank farkas

Excellent service, courteous staff. I ordered a pair of prescription glasses but when they arrived there was a proble. The staff were very understanding and sent them back to be remade. When the new pair arrived I took them home to try out but after a couple of weeks I couldn't get them to work as they should. Feeling somewhat embarrassed I took them back for the second time and they were happy to have the lenses remade. In less than a week they were back and performed perfectly. I am extremely happy with Image Optometry and impressed with their patience and excellent service. Many thanks!

Jaivik Pathak

Great staff, ready for help. Nice collection and offers.

Paul “Paolo” White

Great service and very helpful and informative staff that go out of their way to keep you informed, talk you through options and generally go above and beyond the expected levels of service. A definite 5 star rating and a go to place for all of your optical needs. Very happy customer

Kyle M.

Very happy with the great customer service, this are very professional and reputable business. Would highly recommend to anyone.

Vince n Fabi Koch

Very bad service!!! Sales staff would not listen when asked a question and would say yes. When had sale, every question that was a yes was a no. Free lenses only have a $20 value. Then sales staff is rude. My family left only to have another customer come and tell us how bad the service was they received. Wrote complaint to head office and CEO. Received zero response. Then I read these reviews... interesting they take the time to comment on EVERY positive review. More interesting is they do not have the customer service knowledge to resolve the issues with the people who have had bad service. Seems to me like they do not care about the customer. Do yourself a favour and go to a reputable company that values you as a customer and will tell the truth.

Kevin R

It had been over a decade since I last got glasses and a coworker recommended this place to me. Both the girlfriend and I went in for eye exams and new glasses. Right from the start, it was a good experience. The people were polite and prompt, cheeful and helpful. I found out I can't wear progressive lenses so they made me some bifocals with no issues or hassles. Had to do a warranty scratch repair and that was also flawless and easily taken care of. The best part is the price. What I paid for my full pair of glasses there, would have been the cost for 1 lens anywhere else. I am glad I went here and totally recommend to anyone do a needing glasses on a budget as they will work with you to make you happy and seeing things clearly again.

Ghislain Paquette

I was dealt with in a professional manner. The doctor that did the eye exam took his time to explain what he was doing. I would highly recommend Image optometry to anyone. I will definitely deal with them for my eyewear in the future

Terry Loi (Termintor)

The crew are amazing when they helping us picking a lens and firm. Even the you can enjoy social with customers. Especially when waiting for your glasses to be install by technician, you can shop around the mall.

robin richer

Grear service. The dr was very thorough during my eye exam. . And the prices cant be beat.

Bill Nichol

Went in to the store and was treated extremely well. Found amazing frames and got 2 pairs of glasses at an amazing price. I will definitely be back!!!

Laarni Manahan

Dr. Ian Scholfield was extremely helpful! He was very personable and was willing to help. He was able to fix my prescription and I can say I can see 20/20 now (from 20/100 due to an incorrect prescription from a previous optometrist). Would highly recommend booking with him!

Dennis David

While admittedly the quality of some of the glasses are less than desirable, the staff and treatment have been very stellar and I fully support great customer service! Thanks all!

Penny Pin

Great selection of frames but the staff is disorganized rude and has very little clue on what to do. Very limited knowledge of how to measure or fit a person for glasses. I would highly recommend going elsewhere

Melanie Nix

I was hoping to take advantage of the two pairs of glasses for $277. special deal but by the time I was done the price was over $700. I did choose the transition lens on one set and would expect to pay more for that but it seemed that there were so many add-on charges. Now after ten days my eyes have not adjusted to the glasses but have received several requests for a review so this is my story. The staff there is friendly.

Colin Hartley

Fantastic service from a great team of people and the product was well priced for such a high quality item. Top notch, thanks guys!

Heather Shannon

Awesome optometrist, he was so nice and helpful. When it came time to choose frames, I was pretty much ignored while the girls who worked there tried on frames for themselves. I didn't get his name, but the one guy working was so helpful and understood how big of a decision it can be to choose frames. If and when I go back I hope he is working. All in all I left happy and they have very good prices even on the high end frames.

Rick Treby

Professional, friendly, helpful service and very affordable, picking frames from the discounted display.

Scott Rauscher

From the ease of booking an appointment to getting my perfect glasses, it was a great experience in contrast to other companies of past. Awesome staff. While initially they seemed young, they were actually very knowledgeable and excited to help. A touch of today's style mixed with patience and understanding of customers wants and needs, lead to a quick selection of frames that were exactly what I was after and no time wasted. Dr. Scholfield was excellent. Experienced in practice and very engaging during the exam, explaining each of the steps he was taking very well and giving layman understandable results of each test. Peace of mind in knowing more than simply 'yep, your eyes are healthy'. The team worked with me to get the perfect fit and vision. I was still fine to drive and could read most print, so my vision was not horrible, however I can now see like an eagle (metaphore, but certainly feels so staring at a pebble 580 feet down my driveway). The cost was unbelievable. Around half the price of other places I had been and that includes all the extras I purchased not already included in their fantastic deal. Very happy customer and wallet. A very sincere Thank You!

Smith Garnet

Customer Service 2nd to none. Will recommend eye exams & filling out new prescriptions.

Karen Roth

Fast and friendly service. Great optometrists. Awesome prices. Highly recommend!

ashley fulcher

Very happy with my experience at image optometry. Everyone is so nice and you can tell they are a hardworking loving team! Love detail they put into customer care and making you feel well looked after. Also have a great selection of glasses to chose from if you so wish !

Lynda Fielder

Excellent staff. Very helpful and attentive. Happy with my glasses. Having a bit of trouble going from one pair to the other but still very new to me. Managed to get glasses with all the bells and whistles at an excellent price.

tony sue Sharp

Very nice, polite young staff. They knew their "stuff" 100%. My husband and I are more than pleased with our new glasses. Best we've ever had, and we are in our 70's!!.

Joshua Willis

Staff were very friendly and the process was pretty seemless. Dr.Scholfield was very professional and made reasonable recommendations leaving room for patient directed options.

Omar Nada

Great and quick service there!

Krista J

Can’t believe I’ve been overpaying for glasses all this time! I absolutely love my frames and was quoted $170-$200 everywhere else to replace JUST the lenses. I went to Image and paid $59 to update my prescription. Definitely buying my next pair there.

Alex Godbeer

Very helpful and efficient staff. Was a bit of a long wait each time but I guess everything taking longer these days with covid

Tom Nystrom

I had the best and most up to date care and attention by Dr. Schofield. I had helpful advice in choosing my frames also. I'm very pleased with my glasses and would not hesitate recommending Image to my friends.

Julie Wallace

A very good experience. Manager and staff went out of their way to make things right. Prices are good and service was amazing. I was very impressed. Highly recommend!

Brad Brad

They were very friendly and helped us right away. Very reasonably priced for a good pair of glasses.

Maynard Skrepnechuk

Didn't find staff very friendly or helpful. They all seemed like they were rushed or not interested in helping. Prices and selection are great. Won't shop here ONLY due to sales staff

G Renouf

I have purchased glasses from all three places in the mall. This is the clear winner. Did a BOGO deal and absolutely could not beat the price. Got frames and lenses with all of the protective anti-glare stuff that comes along with them for less than I would have paid at LensCrafters for one pair. The staff that helped me was super friendly as well. I would not hesitate to recommend.

Marcon Cerrer

Friendly staff very helpful. Good selection of glasses. Would highly recommend.

WendyShaun

From the moment I walked into the store, the service was exemplary. I cannot recommend Image Optometry highly enough. Thank you for your impeccable service

Faye Boggs

Best value for the price that I could find anywhere, including free eye exam. Helpful, friendly staff.

Tricia Hyatt

Excellent pricing and quality!

Darren K

The best pricing and service for eyewear in Nanaimo. Knowledgeable staff and direct billing make getting new glasses here a breeze. I've purchased 4 pairs of glasses since they opened and had to use the warranty for a scratched premium lens once. I walked in with my scratched glasses and they had my replacement lens ordered in under 5 minutes. It arrived and was installed into my frame in under a week.

Anne Scott

Friendly, helpful and professional. Very pleased with their services.

Humberto Guevara

Bought and paid for my 2 set of lenses in July, we r now on Oct’/1 and still waiting for them to get them right, to top it up they said I only have 5 days left on the 90days to remake them if anything is wrong. I told them I have paid since July big bucks and I haven’t received them doe them to tell me this and they didn’t care. They give excuses but don’t care that they’ve taken the money but service hasn’t been given for a warranty or time for repairs to expire. On the customer side some are friendly, some are with attitude. I wouldn’t buy glasses here again, they’ve done this to me twice and I think that’s more than enough. Not worth it, and not taking responsibility with their issues rather they put it on the client to lose the time and warranty for mistakes to be redone and actually count FROM when the client actually gets the product paid for not to their convenience. 3 month and don’t have my 2 prs of glasses and giving me different excuses why is not done or that things are different now.

Debra Real

Great selection of frames, great service and pricing, including same day service. John was super helpful!

Becky Harrington

Image Optometry really made sure I got the exact perscription I needed. They were like busy little scientists, checking this and tweaking that until they got it exactly right.

Nancy McLaughlin

Staff had a great attitude and knowledge base. Prices are excellent, frame selection current and diverse. Glasses were ready in 4 days, done perfectly. Going back for progressives and prescription shades. Glad I tried them.

Wayne McGhie

Fast, friendly, professional and inxpensive

Bob Lins

Service was awesome staff very friendly and helpful saved close to $600 from a competitor pays to shop around and it paid off. This is a must go to place for your next pair of glasses ????

ROLAND CACCHIONI

Great service fair prices and excellent selection

Nate Ruban

Fast and friendly. I would recommend them for eye glasses.

Bev Topping

The staff are very friendly and knowledgeable. I got two pairs of glasses for less than the cost of one pair at the competition.

Marilynn Moss

Great store, staff and selection! Prices are fantastic!

Bruce deConinckSmith

The service and prices are very good and I would return to have my optometric needs met by Image Optometry

Sha Deakin

I went in there 3 workers there and I was ignored. After awhile watching the 3 girls chat to each other I had to go up and ask for help. Ignorant idiots. Nice service.

Gary Foreman

The staff and optometrist at Image were excellent to deal with. Very helpful and personable. I would recommend them to anyone wanting either an optometrist or a new pair of glasses. They have a great selection and will be moving into a new location to provide even more exceptional service.

Dan Fraser

John and team are awesome. Love how helpful they have been with warranty support and they always have the highest quality products with the best prices around.

Glenda LIIMATTA

Good servicea and very noligable.

gwynne

I have been in sales for aprox 30 years, and as a result, keenly aware of the quality of service anywhere I go. I have to say that I have had excellent service, consistently, at Image Optometry. Staff are very friendly and welcoming-and yet perfectly professional at all times. They have been quite knowledgable, making me think there must be a very good investment in training. The most important thing you can do for your business is hire great people. Then make sure that every visit is consistently great-so they wouldn't even think of going somewhere else. Have something enticing so that your customer base is always looking at your promo's. I got 2 pairs of designer frame progressives for price of 1!

Ken Shinn

Good service, good price, so all good! :)

Kyoung Lee

Quick, friendly, & professional service. Reasonable price as well.

Dan Gabrielson

Staff was knowledgeable and so helpful . Prices were great .service excellent.

Martin Goodjohn

Bought sunglasses 1.5 years ago, great price and good service. Now the tint has cracked and is wearing off the lenses. Lenses are stored in a case all the time, no damage to them. There is no warranty on my lenses, so they won’t fix them. What seemed like a good deal at the time is now a headache as the sunglasses are unusable.

Kevin Calder

The staff were friendly, knowledgeable, and professional. I will happily shop here again.

MC Zaro

Helpful and knowledgeable staff, fast and friendly service. Competitive prices. I was happy with the whole experience. Glad I bought the second pair with the special offer, too.

KVon Ancheta

Very friendly and helpful staff,

Rebekah Kuenstler

I was very impressed with my recent experience at Image Optometry. Knowledgeable and Friendly staff. Prompt service. Really enjoying my new glasses! I will recommend to friends!

big burt

RUN. I REPEAT RUN. ONCE IN STORE AND IF YOUR EYES ARE SUFFICIENT (WITHOUT GLASSES) RETRACE YOUR STEPS AND RUN. THIS COMPANY WILL ENDLESSLY MISLEAD YOU ON TIME OF DELIVERY. THIS COMPANY IS APATHETIC TO ANY CONCERNS ONCE YOU'VE PAID. BOUGHT GLASSES ABOUT A YEAR AGO. PENTAX FRAMES FOR MY RAY BAN'S WE SUPPOSE TO BE IN WITHIN A WEEK. MADE IN VANCOUVER. WENT TO THE STORE SEVERAL TIMES. ALWAYS GOT THE RUN AROUND. IT ACTUALLY TOOK A MONTH TO GET THEM. GOD ONLY KNOWS HOW LONG IT WOULD OF TAKEN HAD I NOT DEMANDED TO TALK TO THE DISTRICT MANAGER. FAST FORWARD TO NOW. MY GLASSES BROKE. COVERED UNDER WARRANTY. WENT IN & TOLD THEM. SAID THEY NEEDED A PART WAITED 3 WEEKS AND NO COMMUNICATION. NO RESPONSE. GOD ONLY KNOWS HOW LONG THIS TOO WOULD OF TAKEN HAD I NOT GONE BACK IN AGAIN AND DEMAND MY ISSUE BE ADDRESSED. WENT IN SUNDAY BEFORE LAST. TOLD BY THE STORE MANAGER REPLACEMENT FRAMES ARE AVAILABLE AND WILL BE COURIERED NO LATER THAN WED-THUR. GUESS WHAT THAT DIDN'T HAPPEN. I ACTUALLY GOT THEM A WEEK AFTER I WAS PROMISED. I NEED MY GLASSES TO DRIVE AND WORK. GUESS WHAT. CALL THE HEAD OFFICE OR THE STORE MANAGER BUT DON'T EXPECT ANYONE WILL GET BACK TO YOU. THIS COMPANY COULD CARE LESS AFTER THE SALE IS MADE. IF I RAN THIS BUSINESS I'D BE ASHAMED OF HOW I CONDUCT BUSINESS. I DON'T RUN IT. HENCE THERE'S ZERO SHAME. ZERO CONSIDERATON. ZERO COMMUNICATION. Run. Run as far and as fast as you possibly can from this business. Don't say you weren't warned.

Rebecca Mckenzie

Great value and great service

Kim Denton

I had 3 awful experiences in this store. One staff member was extremely rude to me. Another staff member accused me of taking his coffee mug, after I Just bought a pair of Dolce Gabbana. Yesterday I went to get a pair of glasses fixed. The manager was on the phone looked right at me and ignored me. He stayed on the phone while I waited, did not acknowledge me and there was no one in the store. I just left and won’t be going back.

Dave Alyward

Very professional!! Would recommend over n over!! Five star service!!

Eric Sifton

Such a great experience. The team was friendly and professional providing a high level of customer service.

Robin Hart

Image Optometry provide me the best service I could hope for in any business. Great, knowledgeable staff, relaxed, no pressure sales and great prices. Thanks to my salesperson Reid for such a refreshing experience. See you all again!

Phyllis Hrad

The staff were friendly and courteous.

Kim Good

Professional, Efficient & Quick! The only place in town to get your exam done & filled...

Randall Krall

Friendly staff and both pairs of prescription glasses, regular progressive's and sunglasses progressives were tailored to the specifications my ophthalmologist prescribed. After service frames adjusted any time no charge. My wife will be going here in the future as well.

Gary McCowan

I recently purchased prescription glasses for the first time at Image Eyewear. The service and efficiency provided by Darhyl were excellent. She ensured I received the most cost-effective package that addressed my vision needs. The eye exam was also comfortable and easy. The glasses also arrived before the promised date - all in all an great job!

Sloane Waldie

I found that I didn't like progressive lenses. They just didn't work for me. Without any hesitation they made me new lenses for both pairs of glasses, and I had them in less than a week. Top notch service. I am a very happy customer and highly recommend their business.

June Trotman

I felt that my experience was entirely positive. Attentive and upbeat, helpful staff and great service. The choices available in frames were contemporary and numerous. When I received my glasses I didn’t have to sit through an adjustment appointment….they fit well and I can see perfectly. In my glasses-selection-journey I have ordered several sets of glasses from two different companies online and sent them all back…I’ve been to a few local dispensers as well and been very dismayed with their selection, service and prices. Image Optometry is far and away the best! Thank you so much!

David Stronge

All needs met. Thank you

Tara P

Friendly and helpful staff and the doctor is wonderful and very funny and informative. Great experience using a Groupon. Would definitely recommend.

Shaun Lawson

John was a great and fun person to o deal with and made the purchase a breeze Thanks Shaun Lawson

Dale Hynninen

Just got my first pair of glasses and couldn’t be happier with the whole experience. From the eye exam to the choosing of the glasses to the pick up and fitting, a great experience. Knowledgeable, friendly staff, exemplary customer service from beginning to end. Highly recommend Image Optometry in Woodgrove for all you eyewear needs. If you tell them that Dale sent you, you won’t get anything for free or a deep discount of anything like that, but it is a conversation starter ????

Keith Thomas

I was impressed by the prompt and courteous service that i received at Image Optometry Woodgrove Centre. Dr Scholfield is very knowledgeable and conducted the examination with patience and professionalism. His assistants provided sufficient guidance to make the choice of my very first pair of prescription glasses a stress free experience.

Carmen Clark

John was great!! They are lucky to have him

John Curran

Have been to one other Optometry store and was not satisfied at all. Optometrist that is next door seemed to be more interested in "getting me in and out" than make sure I got the right prescription. At Image not only is the optometrist more thorough and interested in all going on with me, but open to all the questions I had. The people selling frames and accessories were amazing as well. Best place I have been to in Nanaimo.

James Vanisle

Image has been amazing! Easy process, knowledgable staff, great product and great prices! Can't beat a total package. Way cheaper than competitors I've shopped at, and believe me, I like to save a buck where I can

Marija Mayone

Excellent service, highly recommended.

Alyssa Rae

Dr is fantastic, as is most of the staff. Very misleading "$89 deal", ended up spending more than $400 including the exam and the next day when I tried to make a small adjustment to my order was told its too late, but they havent started my order yet.. very unhappy.

Santino Marazzo

I found the Image Optometry team profesional, courteous and personable. If you are in need of eye care such as glasses, I would highly recommend them.

Marci Leighton

great service and love my new glasses!

Brenda Marshall

excellent optometrist and technicians....progressive lenses came out perfect

Aaron Hansen

Went in to get prescription replacement lenses for my Ray-Bans and dealt with Alex who was very friendly, personable and efficient. She told me it would be 2 weeks to get them in. 2 weeks to the day I went in to see if they were there and they had just arrived and I dealt with Jaren who said to leave them there and he would have them ready in an hour. Sure enough they were and they were perfect. He even tightened them a couple times to make sure they felt the same as when I brought them in. Both Alex and Jaren were very friendly, polite and answered all my questions and to top it off they were $180 less even with the 2 year scratch warranty than another place had quoted me. Very satisfied, will definitely be back and recommend!!

Mitch Savage

The staff whom helped pick out the frames and assist with the tests and fitting, Jillian and Darhyl, were really great. They were professional, friendly, and listened to me when I described the type of frames I was interested in and then helped me choose multiple ones to try. The optometrist was also very informative and efficient. The glasses I chose fit well and look good. I am very satisfied with the entire process.

Caroline Scholte

Great service. Excellent low price for glasses.

B Hancock

Friendly, experienced staff made it easy to choose frames that I really like. Quick and efficient eye exam, doctor patiently answered my questions. Best experience ever with purchasing new glasses.

Glen Parkin

Just received my new glasses from Specsaver. First time using this company, but third time having Jaren assist me in my selection. Exceptional service and costing wonderful, now my wife has bought hers here also ????????????????

Lilian Carmichael

Sept.2018 . Son is person with disability. Had eye exam and got new lenses. Price was $300. Asked if any discount options available since he is a PWD. Was told no. Being new to Nanaimo I didn't know the ministry of health rules for PWD. Paid the $300. Few months later his teacher mentioned I shouldn't have paid for it. March 7 2019 Found receipts went to Image. Rep called Blue Cross..funds were available for my son. Long story short: because it was 6 months ago Director of company said No. they would not honour their mistake, refund my money and complete claim form to Blue Cross to be reimbursed. I told rep 'this isn't right. I'll be back.' Sarcastically he replied 'good luck with that one'. Customer service disgraceful when it comes to persons with a disability. I will never go back to this store.

Paula Hayes

I found the customer service reps helpful and friendly. I had a mishap with my lenses that same day due to my own fault. But I was reassured by the owner that they will be able to help me out. Their work I felt was also very accurate. My most recent experience was also extremely positive. They have a really nice, friendly and very helpful crew working there. I will be going to your store from here on in not just for lenses or frames but to avail of the optometrist you have on staff. Yes very pleased with all 3 times I have availed of your store.

ukeme usen

Satisfactory Customer Service

Sam Lester

Fantastic advice and helpful , friendly staff ! Would definitely recommend to friends and family!

John Webster

Friendly knowledgeable staff, fast service & decent prices.

trevor henderson

Definitely impressed with the glasses so far but it has only been a short time. Prices were more than reasonable. Love the new prescription Ray-Ban sunglasses!!!! Highly recommended!!! Staff were friendly and polite and helpful and Dr. Scholfield had a very calm and relaxed approach to conducting the eye exam. He gave me plenty of his knowledgeable advice for eye care.

John Hosie

Walked in and was looked after quickly and professionally Good customer service and care

Mike S

Amazing Service. No one else would cut my high prescription lenses in town except this guys. They did a amazing job right on the spot(30min) And their prices for frames are unbeatable!!! Thanks guys!

Georgina B

I walked into Image, to browse after checking out a nearby glasses store. I was warmly received by a knowledgeable young man. He asked me a few questions and encouraged me to look around. He pinpointed exactly the kind of frames I wanted as well as making helpful suggestions that flattered my face shape. I was extremely delighted by my 2 pairs of glasses and I’m thankful he recommended me to get the blue tint on one of them. Being a student I spend long hours in front of the computer and since I’ve had these glasses my eye strain is gone!. If you’d looking for excellent customer service, amazing selection and quality glasses I would highly recommend Image as your place to go.

Janet Young

I was serve very well, with a frendly smile. The price for the eyes exam is affordable. I would certainly recommend image to any body that is looking for glasses and eyes exam.

Sheila

I recently had an eye exam at Image Optometry and then bought a pair of frames there. They have a great selection of frames. Everyone was very friendly and helpful. I received my new glasses after a few days and I'm very happy with them.

Bonita Smith

Great service , quick delivery and prescription perfect

Dana P

I heard such great things about this place and then when my husband and I went in to find some new lenses & frames for ourselves, the staff didn't bother to even look up and acknowledge us, let alone ask to help us. We waited patiently for a few minutes and looked around, and then left because if they can't be bothered to acknowledge us why would we spend our money here. I wish it was a better first impression/experience.