Reviews of Michael Hill Woodgrove (Mall)

Cathy Pepin

We were served by a very hesitant sales consultant. We asked about silver earrings for our granddaughter. At first she wasn’t even going to let us in when we mentioned our granddaughter has a sensitivity to metal as she couldn’t guarantee the earrings. She gave us terrible service once we were finally allowed in the store. What a horrible experience for shopping for a first set of earrings that we were excited to purchase. We finally purchased a pair and went to “Peoples”where the service was friendly and wonderful. We were also looking for a pair for an adult but decided to leave with out purchasing anything else.

Bobby Satheesan

We were at Michael Hill last evening to purchase a chain and a bangle. This is our second visit this month and must say that every single visit to MH has simply exceeded our expectations. This time around, the consultant was Sara and she was extremely helpful, friendly and cheerful. She was extremely patient with us as we went through quite a lot of designs before zeroing in on one. She in fact participated in the whole selection process and gave honest opinions on what she thought would suit my partner and this is something I really loved about the whole purchase process. Sara is a true example of how a jewellery consultant ought to be. MH have quite a good selection of designs and the customer service is top notch. :)

Liaison De Mang

Stacy the store's manager was very forthcoming with all options to purchase and explained everything with easily understandable language.

Richard Dey

Staff are amazing

Jody Ignace

Gift shopped

ARJUN SONI

I had a great customer service experience in this store. Secondly they do have the finest jewellery in nanaimo???? I would highly recommend buying from this store in nanaimo!

Will Emery

Lots of shiney stuff

random-videos 2

One day I was having a peaceful day, I decided to go shop for some jewelry, I checked out Michael hill, they peer pressured me and tried to control me and tried to force me against my will and tell me what to buy, I wasn't allowed to have choice. So I made up a lie to escape them, and I went to mappins jewlers at woodgrove instead, at mappins they leave u alone and dont bother u or pressure u or control u or force u or tell u what to do, at mappins u get choices. So from now on I will shop at mappins. Cause I like choices.

Kevin Ngo

I am a big fan of Michael Hill, both in the products that they offer and the service that they offer their customers. I bought my wife's engagement ring and both wedding rings at Michael Hill. However, I would suggest that you shop at your own peril at the location in Woodgrove Mall. The service there is abysmal and the staff does not instill confidence. We dropped off my wife's engagement ring to be rhodium-plated, 2 weeks before we got married so that it would look its best for our wedding day. In hindsight, we should have taken it to another location, but we were getting married on the North Island and the only other locations on Vancouver Island are in Victoria. The staff at the Woodgrove Mall, do not give you the impression that they are organized or competent. After leaving the ring with Michael Hill Woodgrove, we left worried that we wouldn't get the ring back, but felt we did not have a choice because we couldn't get to Victoria. On another trip to Woodgrove, just prior to our expected pick-up date, we stopped in to see if it happened to be ready early. A Michael Hill staffmember proceeded to berate us for even asking about the ring before they had phoned us (to notify us that it was ready). We only asked if it was ready (it wasn't like we were demanding the ring). A couple days later, we received a phone call that the ring was ready to be picked-up. However, when we arrived the store (during mall hours) it was all closed-up. Granted, it appeared that the store was in the middle of a move between two locations in the mall. What I don't understand, is why the staff did not give us any instructions on how to pick-up the ring when the store was closed. I had to bang on the metal curtain that closed up the storefront to get the attention of staff inside. I finally got the ring back, before being shooed away. Staff made me feel like a nuisance for picking up the ring, eventhough they called us for a pick-up and our wedding was the next day. Throughout every interaction we had with staff at this Michael Hill, their service left so much to be desired. I am sure that this is not representative of Michael Hill's brand, as I've visited a half dozen other locations and never experienced this kind of service. Last but not least, we've had a couple problems with the ring since it was returned to us. We've had the ring inspected every 6 months in accordance with the Michael Hill service plan. The most recent one was in April (we're not due for another one for another couple months). Yet, a week after we got the ring back, one of the channel diamonds fell out, and was lost. Also, most of the ring is White Gold, but a small portion was Rose Gold. When we picked up the ring after being Rhodium-plated, the Rose-Gold portion no longer has its unique color and is indistinguishable from the rest of the White Gold. Rather than discussing these problems with Michael Hill Woodgrove, I feel better about waiting until I can visit another location that I am familiar and confident with. Very disappointed!

Cathy Larson

Best time i'v ever had in a jewelry store. Michelle was the best!!!! Got exactly what my husband wanted☺

Humberto Guevara

False advertising price and not honoring nor selling item at label advertised claiming (manager Stacy) that she does not have the power to override the price to match what was falsely showing on the tag. Not the first time done at this store.

Ralf Schroeder

Nice store

Kelly Johanson

Excellent service! Very passionate staff and awesome deals!

Kay Daniels

I dont even know how to start...We are untraditional you could say, we wanted to get engaged but a proposal wasnt are thing, i didnt want a pure diamond ring as we both love gemstones, we found many jewelers pushy and not listening to our wants and needs, Febuary we visited michael hill were even just looking they congratulated us on looking and even sent us home with a rose ( no purchase no harsh sales pitch) May we returned this time we went to all the jewlers than made a decision, michael hill was the clear choice they gave us the immedaite attention didnt presure us to buy anything we didnt in the end we chose a gorgeous emeral ring that coudnt have been more perfect! They made our day easy and no pressure! Highly reccomend!

Marina Gretchin

Always a pleasure to shop here, extremely friendly and knowledgeable staff, will go above and beyond to help with anything to make purchasing jewelry a lot less daunting and complicated