Reviews of Stokes (Mall)

Heather Durand

The staff is very helpful and friend. I always feel comfortable walking in knowing I will get good customer service.

Lyss Bea

I personally had never heard of Stokes before. But then I recieved two gifts from Stokes from family. Except they were both the same thing. A stand mixer. One was mint and one was silver, so I planned on returning the silver since the mint matched all my other kitchen Counter top appliances. My in laws couldn't find the receipt. But I thought no biggie, this item is an exclusive Stokes product. Surely they will give me a gift card at least. Nope. In store exchange only. I had to suddenly find $130 dollars of kitchen products, which I decided not to do. My mom found the receipt for the mint mixer. But this is the one I wanted to keep. Great,I thought. I will return the mint one with the receipt, and then I will exchange the silver one that has no receipt for the mint one I had just returned. I talked to an associate on the phone and she said it will probably work. Just come in tomorrow when my manager is here. So my mother and I drove from east Windsor to South, only to arrive and be told by an very aggressive manager that there are no returns the week of boxing day. I mentioned regretfully that no one told me that yesterday, and I wish they would have since we just drove out here from techumseh. She got even more defensive and implied that I was lying. I told her what happened and what I would like to do when I return. And she started raising her voice and was clearly agitated. Why I don't know. We were talking to her very calmly. She insulted us many times, and made us feel very uncomfortable. I have no desire to have any more dealings with this woman. I ended up selling the mixer on Facebook on the same day for the same price. How sad is that? Stokes, you have nice products, and you could have gained a new loyal customer. But after this little fiasco and your terrible customer service I will never return to your stores. I even called customer service 5 times, no one ever answered and I never recieved a call back. I work in customer service. My company would never treat it's clients so disgracefully. Neither would other Canadian retailers I have experience purchasing from. My advice? Stay away. Go to the bay. Even Walmart has better customer service.

Sherry Ridley

Great staff and large selection

Kaleem H. Syed

Store located in Windsor crossing outlet mall in town of LaSalle, ON. Lots of household related products such as cookware, glassware, chinaware, etc...

Christi Ko

Just browsing but stuff was nice and people were friendly.

M N

Nice place to stop

weymi_ wang

I love here. Stokes has perfect utensils which I love so much.

Nalin Gupta

Great selection of kitchen items. The staff was pleasant and helpful. Would recommend this place for quality kitchen ware at a discount!

nasim seifi

There is lots of lovely things to buy for your kitchen, but I like more options for the utensils

Chris R

Great sales and really nice items

Tessy Chuk

Great experience ???? ???? ????

Sharon Bedard

Great kitchen and gadget store

Randy Fox

FANTASTIC STORE! GREAT PRICES AND STAFF 150%

brian bachelder

Ladies here are very attentive and helpful

Tara Atherton

So many ads pop up the website won’t work

Tasnim Rhuma

I had saved up to buy a pot set for my mother as a gift and specifically asked the employee which pot set was best seeing as the pot sets we have previously bought would always stick. The employee directed us to a quite expensive, for a student who works for minumum wage whilst trying to pay for college, pot set which we then bought. The first thing we cook in the pot stuck even after hours of scrubbing. I go to return the gift with the original reciept and they say that because it has been opened and used that they cannot refund me the money. I explain to the lady that we specifically asked for a pot set that would not have such problems. She does not refund me my money but insists shes doing me a favor by even giving me in store credit. This all happened and was purchased in your Windsor, Ontario location of Windsor Crossing Premium Outlet Mall. Now I have 3 separate gift cards of nearly $300 for Stokes. This money could have gone to my education or family. I would appreciate if you could refund me for a product that did not function as your employee promised. @STOKESSTORES #StokesStores #Stokes

Madeleine Duxbury

Great,affordable deals. Very helpful service!

David McComb

Love this store

AP

I found a range of gift items in store. Good prices and sale prices were even better. The staff helped locate items, bring items to the cash and the checkout process was fast and friendly.