AVOID AT ALL COSTS (-5 stars)
Detailed review below.
Address wrong online, service was slow even though we were the only people in the restaurant. TINY portion sizes for the price. Extra dollar for guacamole, but only got a tiny smear on a large Burrito. No wonder Mucho Burrito and the rest of the competition are dominating.
My wife ate her cold Veggie Burrito, because she doesn't mind cold food.
Update -- Requested a refund because the meat was cold. I requested a refund for the chips and guacamole as well, and the owner (Lindsay) said there was nothing wrong with it. I explained I was ain't dissapointed with my experience, to which she said she was sorry but it wasn't her problem.
I asked for her name and employee number and said I would email head office. She said go ahead because emails go straight to her and she wouldn't do anything about it. I asked if she spelled it "Lindsey" or "Lindsay" and she said it didn't matter. As the owner of a Franchise, this was the worst service I ever received. I would suggest she try her luck at a business not requiring interaction with the public.
She was rude, condescending, all in all a terrible experience. And if you read my other reviews, you will see that I am very easy to please.
Oh and after all that, she refused to refund me for the chips & guacamole and the drink. Which I told her I didn't want because my experience had been ruined by the cold food. She once again said, that wasn't her problem.
RESPONSE TO OWNER'S REPLY BELOW
Lindsey --thank you for finally sharing the spelling of your name-- your response is simply too little too late. I understand I'm a "big guy" and my appearance can be a little intimidating. I will assume you felt "unsafe" because of your prejudices and not because of the way I look? Otherwise you're just digging yourself deeper.
I clearly and politely explained I was disappointed with my experience and the food and because the burrito was terrible, I had no desire to eat the chips and guacamole. I never swore or raised my voice, because again, I am aware that my muscular appearance can be a bit intimidating.
You were rude. Plain and simple. You are sorry now, because I made it your problem, even though you stated twice that my poor experience was not your problem. I'm a fair person. I didn't ask for a refund for my wife's burrito. You could have avoided all of this by simply refunding the food I did not eat.
May I suggest some more training on customer interactions? Hopefully QUESADA can provide that for you.
I took the liberty of correctiong your address, as it leads people to Main Street North, not South. You're welcome.