Reviews of Kenora Home Hardware Building Centre (Mall)

Gerhard Gehrmann

A good hardware and lumber store. Shop here.

Stefan Mouland

Usually has what I require. Service is great and employees are very knowledgeable. Prices are average . Store is well organized.

RH House

Generally knowledgeable helpful service.

Sean Kennedy

Well laid out, good prices, friendly staff

Cliff Prystie

They are always ready with their "Home" brands as well as a fully stocked lumber yard! They just don't carry brown treated deck boards for some reason!

Kathleen Bouchard

I’ve had a few runnings with Home Hardware during the renovation process of my home this last couple months and I’ve got to mention that I have been extremely displeased with many of the staff and management’s lack of knowledge and unmotivated and unhelpful attitudes. They have failed on numerous occasions to provide decent customer service and have even refused to place a custom order. They have messed up some of my orders and took no responsibility for it. They told me they didn’t have the treated wood I was inquiring about but I saw it on thier yard (both types). They indirectly accused me of lying about a product recommendation and would not take the product back and exchange it for the correct one as I was mislead by the staff because I couldn’t tell the owner exactly who made the recommendation and I did not remember the staff members face. That item was $70 that ended up in the garbage. I’ve seen the staff be very disrespectful to one another in plain customer view and I’ve observed it to be just a very negative environment overall and not at all team oriented. . Don’t get me wrong, there are some people who work there are fantastic but unfortunately here is a severe lack moral and communication among departments. It’s too bad that there are few building supplies centres in Kenora and sometimes McMunn and Yates is difficult to reach as they are on the opposite end of town and makes it very inconvenient to get what I need easily. I would be the first to support a new supplier on the east side of town.

Don Vanasse

One of my favorite places to shop.

Renew All Solutions

I am completely shocked and disgusted with management within the store and staff at the contractors desk. Severe lack of moral. Recently management (owner) admitted that her staff made a mistake on a large $4000 order and delivered the wrong products.. they also refused to order a custom door for my client then sent him a door with a window (which we clearly did not order). The order was sent back to be redone by the customer and the owner of Home hardware called to tell me that she is no longer willing to fulfill any future orders with my company when it was not a mistake that I or my client made. Later that day they returned with the order and 48 of the 88 PWF Treated were unusable and now have to go back again! The owner claimed that there was probably poor communication among staff but would not justfully accept responsibility and failed to recify her staffs incompetences with decent customer service skills and proper training. But rather placed the staffs incompetencoes on me and is now refusing to work with my company even though I have brought their business tens of thousands of dollars over the last 3 years They claim they are community oriented but their actions have not shown it. This has hurt my clients as well as my own company because they are failing to accept responsibly and simply make it right. It’s sad how their staff complain about how unhappy they are with management and how little they are paid. I have witnessed that the people at the contractors desk don’t treat women as equals when inquiring about information or ordering. I’ve had two miscommunicatjons over the last three years with staff not being trained properly or products not being entered into their system correctly. I do not feel it warrants this level of disrespect towards me and my customers. I am very disappointed and hurt with the way they handled the situation and I am a very strong advocate in supporting my local community as this was very unjust and very unprofessional. I’m confident I and all my current and future clients will receive far more respect and far better customer service from McMunn & Yates and will be pleased to transfer all of our business to them. I’ve had great experiences with MCMUNN & YATES although not as convenient for me it’ll definitely be worth the switch. Thank you Home Hardware. I’m confident you made the right decision for me and my business.

Rod Enns

For a smaller town, this place can be trusted for variety, helpful advice and big city sale prices thru their national flyer

satnam bumrah

Well managed . Great staff . Friendly and always ready to help .d

Ken Carlson

Fast service

Gordon Morison

Nice place...no negative comments..staff are helpful...good choice of items.

brandon clackett

Very good customer service!

l robinson

Lotta good things here.

Blair McCallum

Always great service from all staff. If they don't know they go and find out or get someone who does know to help. Always my first choice.

Allan Lauder

Manager gave sale price for an out of stock item for next model up

Steve JACKO

Very nice staff and welcoming.

Michael H

Some people very knowledgeable. Others not great.

Gary Wilson

Great hardware store and lumber mill

Jeremy Chesson

Friendly service

Stuart BURNS

Getting reliable assistance seems to be unnecessarily challenging.

Geoffrey Bawden

I tried to enter the store just before closing time to purchase one item when an employee shoved back on the entry door and said that they were closed. I hadn’t expected someone to shove back the door and was nearly hit in the face. I hadn’t associated Home Hardware with exemplerary service But I didn’t expect a physical rejection bordering on assault.

DONALD LILES

Several people were on the floor but I couldn't find anybody to help me look for the product I was looking for

Larry B

Great staff. Never a problem with service or product

Jay Davidow

Friendly and helpful!

Jack Roberts

Worst place ever. Staff is all new and don’t know where products are located. The Store is messy and unorganized fashion and stuff is ridiculously over priced and stock is always on back order. Good luck finding anything you’ll actually need.

Leslei Scott

Always find what I am looking for..well laid out store..great selection..friendly staff!

Bob Davies

Had everything I needed. Found everything easily, and there was lots of help if I didn't. Good covid practices, and the tellers were very friendly.

Benjamin Cheater

all your building needs under one roof!!!

Joe Hanstead

Helpful staff but limited to low stock on most products and hard to find items.

Bill Hoard

Always helpful!

keemee waan

Good ????

J Jeswiet

Staff is always helpful and knowledgeable.

Doug Moisuk

Always a good experience

Arash Foroughi

Looking for tools in Kenora? Come right here.

Tracey Chartrand

The reorganized kitchen area is awesome

Michael McCaffrey

Friendly staff that actually try to help! That's unique for a Home Hardware store!

Randy Parker

Helpful efficient service

g c

pricing still to high

Matthew Gate

Helpful staff

Alo White

Nice staff.

Brian Mackinnon

Helpful staff.

Mang Xoxo

Long cashout lines, small isles, limited products. I personally love McM lumber store in Keewatin!!

Alcock Lake

There are two major players in the building supply in k town.. HH has a more limited supply of materials compared to McM and Y. The prices are similar but generally too high! Both are really...Certainly compared to Winnipeg. For a major purchase go to the competition and get them to match Winnipeg prices.....for smaller purchases consider going to the HH.. don't forget to ask for a seniors discount if you qualify.

Ann K

I really like this store. Helpful people. Wonderful decor and things for home plus great hardware. I love hardware stores.

Dean

Great pricing on bulk deck screws

Lori Willis

Always new exciting stuff there. Staff are helpful

Tami Radke

They're so very helpful , and great service , very friendly

Dave Voth

Made no purchases as the check out line was too long & slow.

Roy Hourie

Friendly knowledgeable people, prices a tad high as suspected though

bill and jill palmer

Lori in paints dept. Knows her stuff and is friendly. Actually all the staff are very approachable .

Scott Crang

Had what I need

R. Barkman

Friendly staff and well stocked from A to Z.

William Sabko

Exceptional service.

Stephen Hill

Very friendly staff... Didn't have anyone with any electrical experience but at least they had a good selection and didn't try to BS me.

Ronald Sinclair

Good covid rules

Matthew

Helpful staff but selection isn't always the best.

Blair Mahaffy

These folks are always really friendly and helpful.

Les Alcock

Just like the other stores, covid is why there stock is not there lol

Kevin Bachinsky

Was tough to get 53 footer through the back yard. Slow unloading . one lift take it in the building instead of temporarily stacking . Good luck

P.

It's my "go to" place when I'm looking for any sort of construction materials. It's very rare for me not find what I'm looking for. Also a nice selection of home decor items and to be honest, for last minute Christmas shopping.

Matt Pachal

Great besides closed on sundays

jason duane

Need to stock more Vinyl Products

Dennis Stanchuk

Nice clean store with a good selection.

Vivian Turtle

I just went in there to buy a pot scratcher in there

Will P

Very friendly and competent. Quick service by the people in the back.

Al Pochailo

I would like to know what the "r" word is Also we were told that we could not take Grey chairs because they were purchased on line.We purchased 4 big easy chairs went pick up they had wrong chairs couldn't find right ones They had in Grey instead of brown but said they couldn't give us the Grey because was bought on line had to cancel order Very poorly managed Wasted an hour of our time NOW THEY GO ON HERE AND LIE ABOUT IT THIS PLACE IS A JOKE

Robert Helgeson

The dtaff were helpful and polite and were conscious of social distancing!

Loni Brun

Nice

David Courtney

Good selection for small store.

Laurie Davis

Never have products needed in store have to wait 2weeks for delivery Staff are very helpful when male customers are at the service desk The female staff serve them immediately and show them where tHings are Female customer has to wait and be ignored No staff on evening Waiting at customer service desk for fifteen minutes while the only personnel was busy explaining something Front door not working since spring time Home hardware obviously have no staff Mustn't be making much money off us Yvonne grouette

Bonnie Pichette

Excellent service. Very friendly.

Barry Hoel

Lots of help from the staff

Heather Elsey

Wonderful customer service!

Saudia Lira

Professional service offered ????very friendly and helpful staff. I'm always satisfied here

jake becker

Helpful and knowledgeable staff

Mike B

Good staff. Prices better than mcmunn and yates

Dean Goodmanson

Staff is amazing. Friendly & very helpful. I was looking for an item that showed they had one in stock & 3 staff members we're looking for it for me. They took may name & number and contacted me when they found it. That's customer service.

Randall Edison

Great services here

Kevin Scott

Nice casual stroll through a fully stocked store. Checkout was a breeze.

Chris Rivington

Best staff

Bill Boucher

Very helpful and friendly staff. Covid Guidelines were very apparent. Safety of staff and customers is acknowledged with layout. In and out less than 20 mins. Great Job Home Hardware!!

Duncan Ross

It is too bad there is only a couple of places to buy building material in Kenora. My last episode at Kenora Home Hardware was poor at best. Most encounters with staff at HH have been OK but an episode in the yard has put me "off" Home Hardware. Rude, angry, belligerent staff is NOT customer service.........Don't be bullied by the yard staff. I recently purchased 30 sheets of T&G fir plywood at $39.95 each plus taxes. I went the yard to load and was directed and assisted by a young man. The pile was poorly covered and after we removed a few damaged sheets on top it was obvious that the rest were soaked with water. I asked about opening a new bundle and the fellow told me they would be wet as well. He and I loaded 21 sheets on my trailer and then had to open a new bundle, I needed 9 more. The new bundle was dry and obviously much better condition. There was no comparison in quality between the 2 bundles. I asked if we could see if the tongues and groves would line up and then found the first sheets were so swollen that it was impossible to get the tongue into the groves side. The new bundle was also from a different manufacturer. I told the young fellow that I did not want the first sheets and that I wanted the dry ones. He said he would have to ask someone and went away. He returned with another fellow who was very angry and rude. He asked me why I waited until they were loaded before I decided I did not want them. He said I should have said something earlier. I told him I had no idea that there were better sheets and on seeing the dry ones, I recognized that they were better, also from a different manufacturer. He was still insistent that someone would have to unload them. I offered to help unloading them and also suggested that I could go back inside and get a refund and buy my material somewhere else. He told me to drive my trailer to the end of the row. The other guy told me he was going to take the originals off with a fork lift. I drove down to the end of the row. The rude fellow returned with a forklift and took the wet sheets off my trailer and after afew minutes returned with the new, dry sheets and put them on the trailer and left without looking at me or saying a word. I covered and secured the load, NO assistance offered by the yard staff, and began to leave. As I passed the office, the 2 guys were standing there with another fellow. I slowed down and the rude guy, with his back to me partially turns and asked if I wanted a flag. I said do you think I need one and he just motioned me away by waving his hand at the gate. Rude, disrespectful, far from good customer service.

kevin steinberg

The lady in billing /bookkeeper is awesome well organized and answers to all my questions..she's a keeper.

Tyler White

Great hardware store with the most helpful staff! Their contractor services employees are incredible, some with over 40 years in the business! They have always come through on their deliveries, as well as materials often forgotten on jobs such as chimney installs, kitchen remodelling, and dock accessories. Best hardware store around, and they have a great selection of locally made gifts. A+

Debby

We found everything that we were looking for, the place was clean. The employees were very helpful. My only pet peeve is they charge $99 to deliver 5 or 6 pieces of wood. I find that a little outrageous.

Tyler Longe

Great staff and lots of products to choose from.

Sharon Geary

My go to store. I am always painting something and the staff are always wiling to help me pick colors, find the best paint for my projects and whip ot up. They are very patient and helpful. They even order if they are out of what I need. Call when it arrives. No place like home. Thanks for the great service!!!

Lisa Lyle

Always friendly and helpful. Love going in here, just about everyone knows your name.

Goose Nuts

Staff are always friendly and helpful but very hard to find what you need.

Audrey Mandamin

Different things in store